Specialist Jobs At Washington Regional Medical Center

Responsible for performing billing, collections and reimbursement services of claims and duties of the clinician group business office. In doing so, ensures that all claims billed and collected meet all government-mandated procedures for Integrity and Compliance. Requirements EDUCATION: HS Diploma or equivalency required CERTIFICATION/LICENSES: None required SKILLS: Must have good verbal and written communication skills in order to present and explain information to internal and external customers. Ability to write letters using proper English, grammar, spelling, vocabulary, and punctuation Must have practical experience with Adobe, Word, Excel and Microsoft Outlook applications. Also, any other computer applications related to the work (document imaging systems, Organizational Share Point, Revenue Cycle systems) Must have ability to make independent decisions that are generally guided by established procedures. Must have a desire to learn ethical and compliant business practices. Must be able to handle sensitive, stressful and confidential situations and account information. Must have excellent keyboarding and 10-key skill-set. Must have knowledge to perform functions requiring the use of the Internet. Willingness and ability to learn new task. Understanding of alternative Business Office financial resources Ability to provide information and/or recommendations related to sources of recovery Knowledge of general medical A/R accounts Knowledge of one or more of the following: Insurance registration, loading and filing order Insurance authorization and medical necessity requirements Reading and comprehension of payer explanation of benefits Billing for Medicare, Medicaid, Government, Commercial and/or third party insurance, including but not limited to Research and identification of payer guidelines Timely Filing guidelines Cash Posting Collections and Denials Appeals Variances/Refunds Payer portal usage GENERAL/ORGANIZATIONAL COMPETENCIES: Quality/Compliance: Achieves a standard of excellence with work processes and outcomes, honoring Organizational policies and all regulatory requirements. Customer focus: Strives for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the patient, family member or customer rather than our department or organization. Safety Mindset: Promptly reports or corrects any unsafe condition. Records/reports the need for service maintenance or repair of equipment and removes any faulty equipment from service. Communication: Balances listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed. Collegiality: Is helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment. Initiative: Takes ownership of the work, doing what is needed without being asked, following through Efficiency: Plans, manages time well, is on time, is cost conscious, and thinks of better ways to do things. Coach-ability: Is receptive to feedback, demonstrates a willingness to learn, and embraces continuous improvement. Demonstrates an ability to work in a collaborative manner. Diversity: Acknowledges and respects cultural diversity in all interactions. Adaptability and flexibility to respond to a rapidly changing work environment EXPERIENCE: Two years of experience preferred in any of the following: Medicare, Medicaid and/or Commercial Insurance billing, collections, payment and reimbursement verification and/or refunds. College education in business and/or accounting may substitute for experience on a year for year basis up to two years. NATURE OF SUPERVISION: Responsible to: Manager, Business Office ENVIRONMENT: -Bloodborne pathogen: A Works in a clean, well-lighted smoke free environment. PHYSICAL REQUIREMENTS: Long periods of sitting, walking. Must be flexible in work schedule. Subject to stressful situations. Extended use of video display terminal and keyboard utilizing sound ergonomic principles. May be required to push, pull or lift up to 20 pounds.

Responsible for performing billing, collections and reimbursement services of claims and duties of the hospital business office. In doing so, ensures that all claims billed and collected meet all government-mandated procedures for Integrity and Compliance. Requirements INIMUM QUALIFICATIONS: EDUCATION: HS Diploma or equivalency required CERTIFICATION/LICENSES: None required SKILLS: Must have good verbal and written communication skills in order to present and explain information to internal and external customers Ability to write letters using proper English, grammar, spelling, vocabulary, and punctuation Must have practical experience with Adobe, Word, Excel and Microsoft Outlook applications. Also, any other computer applications related to the work (document imaging systems, Organizational Share Point, Revenue Cycle systems) Must have ability to make independent decisions that are generally guided by established procedures. Must have a desire to learn ethical and compliant business practices. Must be able to handle sensitive, stressful and confidential situations and account information. Must have excellent keyboarding and 10-key skill-set. Must have knowledge to perform functions requiring the use of the Internet. Willingness and ability to learn new task. Understanding of alternative Business Office financial resources Ability to provide information and/or recommendations related to sources of recovery Knowledge of general hospital A/R accounts GENERAL/ORGANIZATIONAL COMPETENCIES: Quality/Compliance: Achieves a standard of excellence with work processes and outcomes, honoring Organizational policies and all regulatory requirements. Customer focus: Strives for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the patient, family member or customer rather than our department or organization. Safety Mindset: Promptly reports or corrects any unsafe condition. Records/reports the need for service maintenance or repair of equipment and removes any faulty equipment from service. Communication: Balances listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed. Collegiality: Is helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment. Initiative: Takes ownership of the work, doing what is needed without being asked, following through Efficiency: Plans, manages time well, is on time, is cost conscious, and thinks of better ways to do things. Coach-ability: Is receptive to feedback, demonstrates a willingness to learn, and embraces continuous improvement. Demonstrates an ability to work in a collaborative manner. Diversity: Acknowledges and respects cultural diversity in all interactions. EXPERIENCE: Two years of experience preferred in any of the following: Medicare, Medicaid and/or Commercial Insurance billing, collections, payment and reimbursement verification and/or refunds. College education in business and/or accounting may substitute for experience on a year for year basis up to two years. NATURE OF SUPERVISION: Responsible to: Manager, Business Office ENVIRONMENT: -Bloodborne pathogen: A Works in a clean, well-lighted smoke free environment. PHYSICAL REQUIREMENTS: Long periods of sitting, walking. Must be flexible in work schedule. Subject to stressful situations. Extended use of video display terminal and keyboard utilizing sound ergonomic principles. May be required to push, pull or lift up to 20 pounds.

We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.” Overview: The Pre-Cert Specialist 2 is responsible for maintaining information flow in the managed care procedure pre-certification for all contracted managed care health plans. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Qualifications: Education: High School Diploma required Licensure: Prefered licensure is LPN; however, see experience qualification for non-LPN.Experience: A LPN must must have six or more months of nursing experience, preferably in a clinic setting. In lieu of LPN licensure, two or more years of experience working as a Medical Assistant in a clinic setting or 2 or more years working as a pre-cert specialist I in a clinic setting may be substituted.Certification/Registration:Other skills & knowledge (skills, knowledge, abilities): Skill in exercising initiative, judgement, problem-solving, and decision-making. Skill in developing and maintaining effective relationships with staff, doctors, nurses, patients, and managed care representatives. We Offer Great Benefits: Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period! We're bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans

Provides technical support to the operations of patient care services through performance of scheduling, staffing, and report development and special projects related to staffing and scheduling. Requirements MINIMUM QUALIFICATIONS: EDUCATION: High school graduate or equivalent required. One year post high school courses in business preferred. CERTIFICATION/LICENSES: N/A SKILLS: Excellent communication (verbal, written, listening) skills. Multi-line telephone skills. Demonstrates ability in technical and analytical functions, knowledge of computer applications preferred. EXPERIENCE: Experience in the health care field especially hospital experience preferred. NATURE OF SUPERVISION: -Responsible to: Administrative Supervisors and Directors on daily basis ENVIRONMENT: - Bloodborne pathogen A Works regular hours. Multiple simultaneous activities in office setting with daily visits to patient care areas. Walking and standing. PHYSICAL REQUIREMENTS: Must be able to handle emergency/crisis situations and remain calm during such times. Considerable sitting/standing/walking. Has knowledge of and uses good body mechanics. Sits and uses computer for extended periods. Hearing and visual acuity within normal limits. Manual dexterity and fine motor coordination required.

The Nurse Professional Development Specialist in collaboration with Clinical Management and Nurse Professional Development Practitioner develop and coordinate of clinical development of curricula and competencies. The Nurse Professional Development Specialist oversees assessment and implementation of clinical staff educational needs by Nurse Professional Development Practitioners and facilitates a research environment to obtain most recent evidence-based practices while enabling delivery of content to targeted groups. Clinical Education Specialists plan, design, and administer continuing education programs for healthcare personnel with the goal of improving patient care and ensuring high quality and safe patient care. Serves as a course instructor for required certifications such as BLS, ACLS, PALS, TNCC, ENPC as appropriate. Requirements MINIMUM QUALIFICATIONS: EDUCATION: Master of Science in Nursing required or must be enrolled in Master's Program within the first year of hire with completion of the degree program within 3 years from hire. CERTIFICATION/LICENSES: Current New Mexico registered nurse license required, ANCC certification in Nursing Continuing Education/Staff development preferred and required within 2 years. BLS certification required. BLS instructor certification required within 6 months of hire. SKILLS: Considerable knowledge of principles and practices of nursing in appropriate specialty serviced Beginning knowledge of teaching, counseling and evaluation principles and techniques Basic leadership abilities High degree of self-confidence; self-motivated and detail-oriented Effective oral, written and interpersonal communication skills Ability to prioritize multiple tasks, work independently and as a team member, employ discretion and confidentiality in sensitive areas Must be able to read, interpret, and follow instructions Must possess beginning computer, research and data management skills Working knowledge of software applications, including: Microsoft Word, Excel, Power Point and Healthstream. EXPERIENCE: With a MSN: One year teaching experience in nursing and two years of experience as an RN in an acute care setting. Without a MSN: Minimum Three years teaching experience in nursing or One year teaching experience in nursing and three years of experience in an acute care setting. SUBSTITUTIONS ALLOWED: Teaching experience may be unit based or clinical ladder based, and does not necessarily include a teaching position only. NATURE OF SUPERVISION: -Responsible to: Manager, Clinical Education ENVIRONMENT: - Bloodborne pathogen C: In and/or near patient care setting 30%: general office or classroom setting 70% PHYSICAL REQUIREMENTS: Intermittent physical effort such as walking, standing, sitting, lifting and those activities involved with moving educational equipment and supplies. Flexibility in scheduling required. RequiredPreferredJob Industries Other

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit ******************* Role Summary: Bilingual Eligibility Specialists work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. Bilingual Eligibility Specialists conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of the benefits application process. Bilingual Patient Eligibility Specialists partner with team members and clients to ensure that patients' and client's needs are met. Schedule will be M-F 8:00 am to 4:30 pm Location: 7400 Menaul Blvd NE Albuquerque, NM 87110 Learn more about this position by watching a short interview with a current Centauri associate: ******************************************* Role Responsibilities: • Meet with under-insured or uninsured patients to explore & identify all possible eligibility program solutions/options • Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible • Interview patients; conduct analysis of potential reimbursement, and determine eligibility • Introduce services, sets expectations for process and communication to ensure patient understanding • Partner with patients to ensure patient understanding of process and assist with any questions during the application process • Obtain and manage all needed forms from patients, and follow up throughout process • Identify any additional patient needs and direct them to appropriate agencies for assistance • Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems • Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner • Provide strong client service and collaboration with the team • Understand and agree to role-specific information security access and responsibilities • Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies • Read, understand and agree to security policies and complete all annual security and compliance training Role Requirements: • 2+ years customer service experience • Must be fluent in Spanish (speak, read, write) • Must be able to work onsite at hospital facility • Must be able to work schedule required • Outstanding communication skills and desire to provide excellent customer service • A strong concept of patient advocacy and the desire to help someone every day • A strong work ethic, ability to work independently while making a difference • Strong computer skills and the ability to multitask while working in a fast-paced environment • A positive outlook and eagerness to learn • Consistent punctuality and attendance • Healthcare experience, patient contact experience a strong plus #indeed3 We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company's plan. Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is bonus eligible in accordance with the terms of the Company's plan.

IT Support Specialist Responsible for assisting users with help desk functions, responsible for troubleshooting and resolving hardware and software problems. Reporting Reports directly to the IT Manager. Supervision None Typical Physical Demands Requires ability to sit for long periods of time. Requires ability to view and type on computer screens for long periods of time and to work in a very busy environment. Requires manual dexterity sufficient to operate a keyboard, type 40wpm, operate a telephone, copier and other office equipment as necessary. Requires moving computer equipment to various locations. Some lifting required up to 60 pounds. Typical Working Conditions Work is performed in an office environment. Duties and Responsibilities Responding to user inquiries: Answering technical questions from users regarding computer hardware, software, network access, email, and other IT related issues through phone calls, emails, or in person. Troubleshooting basic problems: Diagnosing and resolving common technical issues like password resets, printer malfunctions, application crashes, and connectivity problems. Remote assistance: Providing remote support to users through tools like screen sharing to troubleshoot issues on their computers. Escalating complex issues: Identifying issues that require further technical expertise and forwarding them to higher-level IT support teams. Basic hardware troubleshooting: Assisting with basic hardware issues like connecting peripherals, troubleshooting monitor problems, or identifying potential hardware failures. Additional duties as assigned. Performance Requirements Knowledge of RIS/PACS processes and data flow. Skill in communicating with computer users at all levels. Ability to reason and think logically. Knowledge of Windows - all versions. Ability to apply judgment and initiative to solve problems. Customer Service Oriented. Providing a positive and helpful experience for users. Attention to detail. Accurately document user issues in helpdesk ticketing system. Ability to work under pressure handling multiple inquiries simultaneously Education High school diploma or GED Experience Min. 2 years computer troubleshooting experience Help desk experience preferred. Certificate/License CompTIA A+ or equivalent, preferred but not required

Employees in this position will be responsible for reviewing unpaid, underpaid, denied or unresolved insurance balance accounts submitted to various health care payers. Employees will also be responsible for assisting in collection of patient responsible balances up to and including direct communication with patients explaining charges, adjustments, credits and other duties as assigned by management. Qualifications High School Diploma or equivalent. One year experience in healthcare billing required. Other education and experience may be substituted (if applicable) for the required minimum job qualifications with the approval of the Corporate Director of Human Resources.

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. Position Summary: The Associate Spine Specialist will work together with the Spine Territory Manager and will have territory coverage, inventory management, and limited sales responsibilities. The Associate Spine Specialist will represent the company in accordance with the company's quality policy and procedures. Essential Functions: * Gains and consistently increases product knowledge through formal sales training; surgeon speaker programs, attends surgeries/operating room visits, and industry research * Meeting or exceeds all sales goals and objectives assigned * Conducts sales calls to promote, sells, and services Globus Medical products and services to existing and competitive customers based on a strategic plan * Assists the Spine Territory Manager on field calls for assigned geography and address and problems that arise on the account * Performs field ride along with the Area Director and Spine Territory Manager on a regular basis * Develops and increases customer base and continually enhances Globus product market share within assigned territory * Provides feedback regularly on topics such as product development opportunities, new target accounts, sales performance, and market feedback * Maintains conduct that is aligned with company quality policy and procedures, and protects confidentiality with proprietary information * Stays current with all compliance training requirements * Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. * Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role * Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Qualifications: * 1-2 years' successful spine sales experience preferred, may consider other healthcare related sales and or business to business sales experience * Bachelor's degree in Science or Business * Exemplary ability to listen, communicate and influence * Ability to travel as necessary, which may include nights and/or weekends * Strong understanding of spinal anatomy * Ability to make sales presentations with positive results Our Values: Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven. * Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions * Customer Focused: We listen to our customers' needs and respond with a sense of urgency * Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger * Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients. Physical Demands: The physical demands listed here are representative of those that must be met by and employee to successfully perform the essential functions of this job. * Required to sit; climb or balance; and stoop, kneel, crouch or crawl * Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus. Our Values: Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven. * Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions. * Customer Focused: We listen to our customers' needs and respond with a sense of urgency. * Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger. * Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients. Equal Employment Opportunity: Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. Position Summary: The Associate Trauma Specialist will work together with the Trauma Territory Manager and will have territory coverage, inventory management, and limited sales responsibilities. The Associate Trauma Specialist will represent the company in accordance with the company's quality policy and procedures. Essential Functions: * Gains and consistently increases product knowledge through formal sales training; surgeon speaker programs, attends surgeries/operating room visits, and industry research * Meets or exceeds all sales goals and objectives assigned * Conducts sales calls to promote, sell, and service Globus Medical products and services to existing and competitive customers based on a strategic plan * Assists the Trauma Territory Manager on field calls for assigned geography and address and problems that arise on the account * Performs field ride along with the Area Director and Trauma Territory Manager on a regular basis * Develops and increases customer base and continually enhances Globus product market share within assigned territory * Provides feedback regularly on topics such as product development opportunities, new target accounts, sales performance, and market feedback * Maintains conduct that is aligned with company quality policy and procedures, and protects confidentiality with proprietary information * Stays current with all compliance training requirements * Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. * Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role * Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Qualifications: * 1-2 years' successful Trauma sales experience preferred, may consider other healthcare related sales and or business to business sales experience * Bachelor's degree in Science or Business * Exemplary ability to listen, communicate and influence * Ability to travel as necessary, which may include nights and/or weekends * Strong understanding of extremity anatomy * Ability to make sales presentations with positive results Physical Demands: The physical demands listed here are representative of those that must be met by and employee to successfully perform the essential functions of this job. * Required to sit; climb or balance; and stoop, kneel, crouch or crawl * Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds * Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus. Our Values: Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven. * Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions. * Customer Focused: We listen to our customers' needs and respond with a sense of urgency. * Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger. * Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients. Equal Employment Opportunity: Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Direct Billing Specialist Hours: Full Time Setting: Corporate office GENERAL PURPOSE Performs all duties related to the timely and efficient billing and collection of private and other payer receivables for a group of clinics in a central billing environment, within the parameters established by company policies and third-party billing requirements, and as necessary to achieve reasonable collection goals. ESSENTIAL JOB DUTIES Prepares and submits all claims/statements for Private, Medicaid, Medicare, etc. including primary, secondary and supplemental, as required. Utilizes tracker spreadsheet to document and follow up on payer commitments. Responds to payer requests for documentation. Identifies payment discrepancies and unpaid claims; takes appropriate action to resolve balance. Prepares A/R adjustments and corrections as needed. Identifies, researches and resolves credit balances according to policy and payer requirements. Responds to all requests for information, documentation and account corrections, where applicable. Identifies adverse trends resulting in returned or denied claims (e.g., repeated failure to obtain prior authorization) and communicates to CBO Manager. Reports status of claims and AR balances to supervisor, upon demand and/or according to established schedule and procedures. Participates in monthly AR review. Prepares account write-off when collection efforts exhaust. QUALIFICATIONS High school diploma or equivalent Minimum of one (1) year experience in health care insurance billing, preferably for therapy billing or a skilled nursing facility provider. Must be capable of maintaining regular attendance KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS Working knowledge of Microsoft Office applications (Outlook, Word, Excel, & PowerPoint) and ability to learn company or customer systems Good knowledge of Private (Self-Pay), Medicare, Medicaid, commercial insurance and managed care plans, including basic coverage models, billing requirements, subscriber and provider responsibilities, and coordination of benefit (COB) rules. Knowledge of SMART billing system preferred. Ability to manage, analyze and reconcile billing and payment detail. Ability to work under pressure, meet changing deadlines, and maintain orderly files. Ability to work well in a team-oriented, cooperative environment. Good written, verbal, telephone communication, and organizational skills. Knowledge of how to operate a 10-key calculator. Must be able to maintain confidentiality regarding patient, employee and company proprietary information Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rights, Click Here OR ***************************************************************************************

The Medical Billing Specialist is responsible for billing and collecting of all accounts receivables (i.e., Medicare, Medicaid, private insurance, self-pay and any other accounts as deemed necessary by the Director of Insurance and Billing). Duties include collecting and entering claim information, verifying and ensuring that insurance claims are submitted correctly and timely, and following up with insurance carriers on unpaid or rejected claims, answering patient inquiries on account status and charges and posting payments on patient accounts. Interested applicants should send resume to: La Casa Family Health Center Attn: Human Resources P.O. Box 843 Portales, NM 88130

Help Shape the Future of New Mexico - Join the #1 Mentoring Organization in the State! Are you passionate about empowering young people and making a lasting difference in your community? Big Brothers Big Sisters of Central New Mexico is seeking a Program Specialist to join our team and help us inspire, mentor, and transform the lives of youth across the state. If you're ready to be part of something truly meaningful, this is your opportunity to contribute to a cause that will change the trajectory of a child's life. At Big Brothers Big Sisters, you'll play a vital role in matching kids with caring, dedicated mentors who will guide them toward brighter futures. As part of our team, you'll help foster lasting connections that inspire hope, build confidence, and unlock the potential in young people. Why Work with Us? Competitive Salary: $15.00 - $18.00/hour Comprehensive Benefits: Health, dental, and vision insurance | 401(k) matching (up to 3%) | Generous PTO program Make an Impact: Your work will directly influence the lives of children and families, helping to shape the future of our communities. Supportive Environment: Join a passionate team of professionals dedicated to making a real difference in the lives of youth. Professional Development: Opportunities for growth, learning, and advancing your career in the nonprofit sector. What You'll Do: As a Program Specialist, you'll be on the front lines of growing and supporting our programs. Your efforts will help expand our reach, support volunteers and children, and ensure the success of our mentoring relationships. Volunteer & Youth Recruitment Promote the Big Brothers Big Sisters Mission: Represent our organization at community events, outreach activities, and presentations to inspire new volunteers and engage potential partners. Drive Enrollment: Help us meet our ambitious recruitment goals by marketing the program to diverse communities and identifying new leads, partners, and volunteers. 2. Match Enrollment Conduct Enrollment Processes: Facilitate the enrollment of volunteers and children by guiding them through interviews, orientations, assessments, and training to ensure a seamless onboarding experience. Prioritize Child Safety: Apply child safety policies and risk management protocols at every stage of the enrollment process to protect the children and families we serve. Remove Barriers: Work proactively to address any obstacles that may delay or prevent successful enrollment. 3. Match Support & Retention Foster Strong, Lasting Relationships: Monitor the progress of mentor-mentee matches, addressing any issues early on to ensure the safety and success of each relationship. Promote Ongoing Engagement: Plan and implement activities and events that keep volunteers engaged and connected with the children they mentor. Utilize Feedback: Use surveys and regular check-ins to assess the effectiveness of matches and ensure positive outcomes for both mentors and mentees. Support Successful Matches: Collaborate with your team to ensure that every match we make is a match that is sustained and successful. 4. Billing & Documentation Track Engagement Hours: Maintain accurate records of match engagement hours and ensure all data is documented in our agency systems in accordance with standards. Meet Goals: Ensure that you meet the required individual goals for billable match engagement hours. Requirements What You Bring: Passion for Youth Development: You have a deep commitment to helping children succeed and are excited to be part of a program that transforms lives. Strong Communication Skills: Whether it's speaking to a group or writing an email, you're an effective communicator who can engage a wide range of people with diverse backgrounds. Time Management & Organization: You can juggle multiple priorities and meet deadlines in a fast-paced environment. Problem-Solving Skills: You approach challenges with creativity and determination, always looking for solutions that move us closer to our mission. Tech-Savvy: Proficient in Microsoft Office Suite and comfortable working with databases to track and document information. Bilingual (Spanish/English): A plus! We strongly encourage bilingual applicants to apply and support the diverse communities we serve. Education & Experience: Bachelor's Degree in social services, sociology, psychology, or related field preferred. OR an Associate's Degree plus two years of relevant experience in social services, child development, or related field. OR Four years of work experience in a related field, such as social work, counseling, or child development. Experience in Relationship Building: You've worked with children, families, and community partners and understand the importance of building trust and fostering strong relationships. Physical Requirements: Routine office environment with occasional travel to local communities for outreach, home visits, and other activities. Must be able to sit at a desk and work on a computer for extended periods. Ability to lift 15 lbs. Must have a valid driver's license, reliable vehicle, and meet state-required insurance minimums. Ready to Empower the Next Generation? This is more than just a job; it's an opportunity to make a real difference in the lives of children and families. If you're ready to use your skills, passion, and drive to create lasting change in your community, we want to hear from you! Apply now to join the Big Brothers Big Sisters of Central New Mexico team and help us shape the future. Salary Description $15-$18/hour DOE

About Fisher & Paykel Healthcare: At Fisher & Paykel Healthcare, our dedication unites us in a shared mission to improve patient care and outcomes through world-leading healthcare solutions. We call this commitment Care by Design. Our journey began in New Zealand over five decades ago when a visionary doctor and two ingenious engineers pioneered a new approach to respiratory health. Today, we are a leading designer, manufacturer, and marketer of products and systems for acute and chronic respiratory care, anesthesia, and the treatment of obstructive sleep apnea. Our innovative products touch the lives of millions of patients annually while operating in over 120 countries worldwide. We seek individuals who are passionate about having a lasting, positive impact. We value individuals who prioritize enduring relationships, creative thinking, and who are driven to make a difference. In return, we will support your personal and professional growth with our inclusive work environment, built on a foundation of care and collaboration. Together, we form a team of compassionate individuals dedicated to purposeful work. Care to join us and make a real impact? Job Title: Infant Care Product Specialist - Mountain West (Southern CA, AZ, UT, NV, NM, ID, Western MT). Job Overview: The Infant Care Product Specialist, reporting to the Infant Care Regional Manager as part of the Respiratory and Acute Care team, will support the marketing and sales activities for all Infant Care products in the hospital market through our independent Infant Care Dealer network and direct sales force of Respiratory Sales Representatives in the US. This role involves calling on NICU's, PICU's, and ED's, meeting with key decision makers (Physicians, Respiratory Therapists, Nurses) within those departments to drive clinical practice change. Candidates must live in the covered territory, near (or within one hour drive) a major airport. Primary Responsibilities Include: Field support: * Partner with Dealers and Respiratory Sales Representatives (RSR's) to support the sales process, including joint customer presentations, product evaluations, and sales negotiations. * Coach teams on strategy with customers' multiple stakeholders to change clinical practice and adopt therapies appropriately according to clinical evidence. * Foster engagement and teamwork among the Dealer Network and RSRs to align their approaches through the activities mentioned herein. * Engage in prospect identification, market penetration, and market-sizing activities for each product to support Channel Manager, Dealers, and RSR's. * Collaborate with the Sales Manager to set short-term and long-term goals and manage priorities. * Keep track of activities, notes, and appointments through mobile CRM. Clinical and technical expertise: * Maintain high technical and clinical knowledge related to the core Infant Care products and the Infant Care Continuum. * Ensure that Dealers and RSR's have technical expertise enabling them to sell products effectively, including providing promotional materials, tools, product training, and relevant clinical papers. Other Responsibilities include: * Attend Trade Shows and Clinical Symposiums * May be asked to present at Symposiums on an as-needed basis * Provide field support for New Product Launches * Work with the Training Manager to ensure that RSR's and dealers are correctly trained on therapies, clinical research, products, features, and benefits through New Hire, Advanced, Regional, and National Sales Meeting training. * Advise content updates and additions to regularly scheduled training * Achieve assigned territory budget * Other duties as assigned Experience Required: * 3-5 years of proven sales experience (medical device experience a plus), OR 3-5 years of clinical experience in a hospital environment (NICU, PICU experience a plus). * Bachelor's degree in business, marketing, or equivalent job experience preferred * Strong communication skills, both written and oral, presentation and computer skills, including the use of Excel pivot tables (familiarity with Microsoft Project preferred, but not required) * Up to 75% of time spent in the field with dealers and customers Salary Range: The anticipated salary range for candidates is $120,000 to $135,000. The final salary offered to a successful candidate will depend on several factors, including, but not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Fisher & Paykel Healthcare is a multi-state employer, and this salary range may not reflect positions in other states. In return, we will offer you an opportunity to work as part of a dedicated and energetic team at a company with a fantastic culture of commitment to our employees and customers. You'll have an opportunity to participate in a comprehensive benefits package that offers medical, dental, vision, life insurance, paid parental leave, 401k, employee stock purchase plan, and other options to meet the diverse needs of our employees. Apply today and join our dynamic Fisher & Paykel Healthcare team! You will be part of a culture motivated by transforming clinical practice and improving patient care and outcomes. US work authorization is a precondition of employment. Fisher & Paykel Healthcare will not consider candidates who require sponsorship for a work-authorized visa. Company relocation benefits will not be provided for this position. You will be required to visit your customers. To be granted access, you must comply with each healthcare facility's policies, including submitting to a background screen, vaccination for COVID-19 and the flu, providing copies of immunization records, or meeting other health requirements. You will also attend conferences, meetings, and trade shows and must comply with each host's requirements to attend these in-person events. Fisher & Paykel Healthcare is an equal-opportunity employer. The Company's policy is not to discriminate nor allow any employee to discriminate against any employee or applicant for employment based on race, color, age, religion, sex, national origin, disability, marital status, sexual orientation, or military status, including veterans and disabled veterans. Fisher & Paykel Healthcare participates in E-Verify. Reasonable Accommodations As an Equal Opportunity Employer, Fisher & Paykel Healthcare is committed to providing reasonable accommodation to applicants with disabilities. If you are interested in applying for employment with Fisher & Paykel Healthcare, and need special assistance or an accommodation to use our website, please contact us at ******************* When contacting us please provide your contact information and the nature of your accessibility issue. We will only respond to requests for reasonable accommodations. * EEOC - Know Your Rights * Pay Transparency

The diversity in people, locations, and career opportunities make the University of New Mexico a truly unique employer. With over 15,000 employees, competitive benefits, and diverse career opportunities, the University of New Mexico values differences and promotes diversity as an essential element in fulfilling the University's mission. We are an affirmative action, equal opportunity employer, committed to hiring and retaining a diverse workforce and are dedicated to the goal of building a culturally diverse and pluralistic faculty and staff workforce. We are committed to teaching and working in a multicultural environment and strongly encourage applications from women, minorities, individuals with disabilities and covered veterans. Please see the link below for more information regarding our commitment to affirmative action and equal opportunity. The University of New Mexico is located in sunny Albuquerque, New Mexico - the Land of Enchantment. With its breathtaking landscapes, blue skies, and 310 days of sunshine each year, Albuquerque offers the lifestyle that many are looking for. Whether you enjoy outdoor activities, local dining, or exploring museums and festivals, our four temperate seasons and rich culture make Albuquerque a wonderful place to call home. For more information about Albuquerque, New Mexico, please visit: ************************ ***************** Job Description The University of New Mexico Cancer Center (UNMCC) is seeking a full-time Nurse Practitioner , Physician Assistant, or Clinical Nurse Specialist to support our expanding Surgical Specialties Division. Under indirect supervision of the attending physician, this professional will provide pre- and post-operative care to cancer patients. The successful candidate will provide specialized, routine acute primary care, diagnostic assessment, intervention and evaluation to recently diagnosed, chronically or terminally ill, or convalescing oncology patients. Additionally, the Oncology Practice Specialist will perform history and physical examinations, wound care, and follow-ups. NO on-call or O.R. responsibilities, and no weekend or holiday hours! UNMCC offers a $10,000 signing bonus and an outstanding benefits package. Qualifications Minimum Knowledge, Skills, and Abilities Required: 1. Advanced knowledge of nursing theory and practice, and additional specialized medical training, in order to provide expanded nursing practice at a level generally acquired through completion of concentrated study and clinical internship leading to a Master's Degree. 2. Interpersonal skills necessary to interact with a variety of personnel (e.g., patients, employees, physicians, students, and other healthcare professionals). 3. Analytical abilities necessary to obtain medical histories, conduct physical examinations, prepare complex treatment plans, and treat assigned patients with minimal guidance and direction. For more information to please contact Ann Rippberger, Professional Recruiter, UNM Staff Recruitment Services, at ************. Additional Information The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Admitting Representative is responsible for interviews patients to obtain financial, demographic information and obtain Patient's/patient's representative signatures. Bilingual Spanish Speaking is preferred but not required Must be able to pass Credit Check Position is required to be On-Site. Position required to be on site.

Responsible for the facilitation, coordination and clerical support of activities and deliverables, as assigned. Responsible for the facilitation, coordination, implementation and evaluation of events and other focused meetings, conferences, reporting and appointments for assigned area(s). Report directly to the Inspections of Care Supervisor. Support the organization's mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork. ESSENTIAL JOB FUNCTIONS: 1. Provide administrative support services a. Maintain comprehensive working knowledge of department and contract deliverables. b. Build knowledge of activities and functions across AFMC. c. Coordinate and organize team internal and external business meetings, client, or third-party appointments, etc. d. Coordinate and schedule onsite inspections across the IOC programs. e. Coordinate and support team meetings, workshops, and seminars, as directed. Organize, coordinate, and support periodic outreach presentations and educational programs to facilitate the health care community's participation in AFMC activities and projects. f. Assist in the development and achievement of schedules for projects, taking into consideration contract deliverables, client needs, department workload, resource/capacity constraints and vendor capabilities. g. Monitor timelines and approaching deliverable dates to ensure deadlines are met. h. Create and store electronic records in SharePoint and maintain quality record keeping, following internal protocols, and naming conventions. i. Present progress and updates of project activities to team and all appropriate project staff at designated time intervals and as requested. j. Assist assigned area(s) in the coordination and development of tools in collaboration with the project team and communications team. k. Conduct specialized research, create, and maintain resource CM including updated log of calls and documents received. This research includes, but is not limited to provider calls, office hours, policy manuals, issues, and complaint details. l. Communicate effectively with all internal and external customers. Developing partnerships with entities recognized as being integral in meeting project goals. Develop and/or maintain e-groups pertinent to each relevant group of contacts. m. Research team options for business travel. Support finalizing travel arrangements with corporate travel coordinators. 2. Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality. 3. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance. 4. Additional duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: Intermediate skill level with MS Office (Word, Excel, Outlook, and PowerPoint). Type 50 wpm. Strong skills in business English and spelling are required. Ability to maintain confidentiality. Strong oral communication skills. Creativity. Customer service. Ability to meet deadlines. Attention to detail. Flexibility. Medical terminology. Ability to work collaboratively and independently to achieve stated goals. Initiative. Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public. Ability to multitask. Ability to prioritize. Strong organizational skills. Problem solving skills. Professionalism. Project management skills. Ability to read, interpret and apply laws, rules, and regulations. Strong public speaking skills. Knowledge of quality improvement processes and techniques. Ability to travel, including overnight travel. Time management skills. Requirements Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices): Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to lift up to 25 pounds. Must be capable of performing the essential functions of this job, with or without reasonable accommodations. EDUCATION: : High School Diploma Desirable: Associates Degree EXPERIENCE: : Four (4) years' experience in administrative support at a professional level Desirable: Experience in healthcare preferred, project coordination/management experience preferred INTERNET REQUIREMENTS: Reliable, high-speed wireless internet service (Wi-Fi)

Help Shape the Future of New Mexico - Join the #1 Mentoring Organization in the State! Are you passionate about empowering young people and making a lasting difference in your community? Big Brothers Big Sisters of Central New Mexico is seeking a Program Specialist to join our team and help us inspire, mentor, and transform the lives of youth across the state. If you're ready to be part of something truly meaningful, this is your opportunity to contribute to a cause that will change the trajectory of a child's life. At Big Brothers Big Sisters, you'll play a vital role in matching kids with caring, dedicated mentors who will guide them toward brighter futures. As part of our team, you'll help foster lasting connections that inspire hope, build confidence, and unlock the potential in young people. Why Work with Us? Competitive Salary: $15.00 - $18.00/hour Comprehensive Benefits: Health, dental, and vision insurance | 401(k) matching (up to 3%) | Generous PTO program Make an Impact: Your work will directly influence the lives of children and families, helping to shape the future of our communities. Supportive Environment: Join a passionate team of professionals dedicated to making a real difference in the lives of youth. Professional Development: Opportunities for growth, learning, and advancing your career in the nonprofit sector. What You'll Do: As a Program Specialist, you'll be on the front lines of growing and supporting our programs. Your efforts will help expand our reach, support volunteers and children, and ensure the success of our mentoring relationships. Volunteer & Youth Recruitment Promote the Big Brothers Big Sisters Mission: Represent our organization at community events, outreach activities, and presentations to inspire new volunteers and engage potential partners. Drive Enrollment: Help us meet our ambitious recruitment goals by marketing the program to diverse communities and identifying new leads, partners, and volunteers. 2. Match Enrollment Conduct Enrollment Processes: Facilitate the enrollment of volunteers and children by guiding them through interviews, orientations, assessments, and training to ensure a seamless onboarding experience. Prioritize Child Safety: Apply child safety policies and risk management protocols at every stage of the enrollment process to protect the children and families we serve. Remove Barriers: Work proactively to address any obstacles that may delay or prevent successful enrollment. 3. Match Support & Retention Foster Strong, Lasting Relationships: Monitor the progress of mentor-mentee matches, addressing any issues early on to ensure the safety and success of each relationship. Promote Ongoing Engagement: Plan and implement activities and events that keep volunteers engaged and connected with the children they mentor. Utilize Feedback: Use surveys and regular check-ins to assess the effectiveness of matches and ensure positive outcomes for both mentors and mentees. Support Successful Matches: Collaborate with your team to ensure that every match we make is a match that is sustained and successful. 4. Billing & Documentation Track Engagement Hours: Maintain accurate records of match engagement hours and ensure all data is documented in our agency systems in accordance with standards. Meet Goals: Ensure that you meet the required individual goals for billable match engagement hours. Requirements What You Bring: Passion for Youth Development: You have a deep commitment to helping children succeed and are excited to be part of a program that transforms lives. Strong Communication Skills: Whether it's speaking to a group or writing an email, you're an effective communicator who can engage a wide range of people with diverse backgrounds. Time Management & Organization: You can juggle multiple priorities and meet deadlines in a fast-paced environment. Problem-Solving Skills: You approach challenges with creativity and determination, always looking for solutions that move us closer to our mission. Tech-Savvy: Proficient in Microsoft Office Suite and comfortable working with databases to track and document information. Bilingual (Spanish/English): A plus! We strongly encourage bilingual applicants to apply and support the diverse communities we serve. Education & Experience: Bachelor's Degree in social services, sociology, psychology, or related field preferred. OR an Associate's Degree plus two years of relevant experience in social services, child development, or related field. OR Four years of work experience in a related field, such as social work, counseling, or child development. Experience in Relationship Building: You've worked with children, families, and community partners and understand the importance of building trust and fostering strong relationships. Physical Requirements: Routine office environment with occasional travel to local communities for outreach, home visits, and other activities. Must be able to sit at a desk and work on a computer for extended periods. Ability to lift 15 lbs. Must have a valid driver's license, reliable vehicle, and meet state-required insurance minimums. Ready to Empower the Next Generation? This is more than just a job; it's an opportunity to make a real difference in the lives of children and families. If you're ready to use your skills, passion, and drive to create lasting change in your community, we want to hear from you! Apply now to join the Big Brothers Big Sisters of Central New Mexico team and help us shape the future. Salary Description $15-$18/hour DOE

Full-time Description SUMMARY OF RESPONSIBILITIES The position of Patient Registration Specialist is responsible for relaying incoming telephone calls and greeting visitors in a professional manner while performing various patient intake duties. Essential Functions: Consistently provides excellent patient service by maintaining the highest degree of courtesy, confidentiality, and professionalism, by, among other things, checking patients in timely and efficiently. Ensures that new patients complete paperwork, provide copies of relevant documents, complete Meaningful Use tasks, confirm appropriate pharmacy locations and address, and keep documents in an organized and secure manner. For follow-up visits, this position confirms demographic information and makes all necessary notations in the patient's file with respect to contact information, addresses, and insurance providers. Greets all patients with enthusiasm and a smile upon entry and exit from PTCOA/ISI. Operates and answer multi-line telephone system, takes accurate messages, and transfers telephone calls to appropriate individuals in an efficient manner. Collects patient co-pays or payments on outstanding balances. As such, this position is responsible for conducting a daily accounting and balance of the cash drawer, processing credit card payments, posting payments to patient records, and maintaining a spreadsheet of all payments received and used in reconciling payments. Notifies UDT Collector of patients needing to provide samples. Assists with patient scheduling and rescheduling. Performs pre-registration/registration processes for all scheduled visits, verifies eligibility, submits notifications. Handles a high volume of scheduled appointments without degradation of work quality. Verifies patient's demographics and accurately inputs this information into the Practice Management System, including documenting the accounts thoroughly. Verifies and understands insurance benefits, documents patient's responsibility based on copays/estimates at the time of service in a timely fashion prior to the patient being scheduled. Communicates with patients in a proactive, professional, and courteous fashion in order to attain any necessary information for appropriate account updates and benefits investigation. Communicates with administrative and clinical staff to resolve issues and/or patient concerns. Research coverage criteria with insurance companies, other third-party documentation, and compendiums to determine eligibility for services in a timely manner. Utilize multiple insurance healthcare websites and portals. Independently investigates, documents, and operationalizes payor-specific requirements for unique / specialized eligibility scenarios. Assists patients and guarantors with coordination of benefits as required. Attains referrals from third party payors as required and appropriately documents in system, in accordance with the standards and policies developed by the departments. Coordinates and Re-Schedules appointments as necessary Assists patients, team members, and visitors in a courteous and professional manner always in accordance with PTCOA. Acts as a backup and performs any duties performed by the other Patient Access Eligibility Specialists team members. Completes daily assignments/work lists. Updates insurance carriers for established patients. Facilitates and participates in gathering accurate patient billing information. Support the patient privacy/confidentiality policies and regulations under HIPAA for patients and their medical records. Enters patient, referrals, and correspondence/communication actions and other data in an information system. Daily work is accomplished with minimal direct supervision. Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient's financial obligations for services provided. Other responsibilities and projects assigned by management as needed. Demonstrate impeccable integrity in a professional and courteous manner at all times. Coordinates visits with sales representatives, meetings, and addresses any applicable questions that arise as to scheduling. Arrives at scheduled start times dependably and punctually. Prior to departure, and as available throughout the day, prepare for the next day by organizing the reception area, copying forms, and otherwise organizing the waiting area. Receives and sign for packages and delivers to the appropriate person promptly. Requirements CORE COMPETENCIES AND CORPORATE DUTIES/ RESPONSIBILITIES Participate in continuing education/training activities including monthly online training. Assist patients, family members, and internal/external clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner. Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated. Identify yourself in a pleasant and positive manner. Take responsibility for helping the caller. Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow. Demonstrate ability to handle emergency or crisis situations in a prompt, precise, and professional manner. Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns. Investigate and follow through on unusual orders or requests for service or information. Follow proper reporting procedures for actual or potential accidents and/or incidents so follow up and/or prevention can occur. Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service. Consistently evaluate work and determine if further steps are needed to meet client expectations. Take initiative to do to redo inadequate or incomplete work, even if it is not yours. Ensure compliance with regulatory standards. Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary. Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, assisting others). Organize job functions and work area to be able to effectively complete varied assignments within established time frames. Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision. Adhere to administrative and departmental policies. Demonstrate regular attendance and timeliness. Do not incur excessive overtime. Remain conscientious in regard to personal hygiene. Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources. Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients. Must interact and exchange personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information. Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be able to interpret a variety of instructions furnished in written, or oral form Excellent oral and written communication skills. Demonstrate a high attention to detail. Strong organization, filing, and time management skills. Basic computer literacy and typing. REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS The position requires a high school diploma or educational equivalent. Two (2) years of prior medical office experience is preferred. WORKING ENVIRONMENT AND PHYSICAL DEMANDS This is a full-time position. Days and hours of work are expected to include 7:00 a.m. to 5:00 p.m. (Monday through Thursday) or otherwise as assigned. Occasional overtime may be required. The position operates in a professional office environment and the incumbent, in the course of performing this position, spends time writing, typing, speaking, listening, driving, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, and reaching. The incumbent may operate any or all of the following standard office equipment including but not limited to multi-line telephone system, postage meter, facsimile machines, calculator, photocopy machine, computer/printer, and coffee maker. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.