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Waitress skills for your resume and career

Updated January 8, 2025
3 min read
Waitress Example Skills
Below we've compiled a list of the most critical waitress skills. We ranked the top skills for waitresses based on the percentage of resumes they appeared on. For example, 13.4% of waitress resumes contained food orders as a skill. Continue reading to find out what skills a waitress needs to be successful in the workplace.

15 waitress skills for your resume and career

1. Food Orders

Here's how waitresses use food orders:
  • Take detailed orders and deliver prepared food orders to consumers expediently.
  • Processed food orders according to customer specifications.

2. Food Preparation

Here's how waitresses use food preparation:
  • Prepared food quickly and efficiently, ensuring proper food preparation and sanitary procedures were maintained.
  • Managed daily restaurant tasks including food preparation, organization of reservations and events.

3. Customer Orders

Here's how waitresses use customer orders:
  • Received and processed customer orders, Maintained food quality assurance, and provided excellent customer service.
  • Take customer orders, ensure customer satisfaction, and maintain the restaurants professional appearance

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how waitresses use pos:
  • Operated POS system and telephone system Maintained timely/professional service to customers in all situations Formed strong work relationships
  • Gained valued experience using Micros POS computer systems

5. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how waitresses use drink orders:
  • Processed food and drink orders electronically.
  • Take dinner and drink orders from guests, bring them their dinner, clean up at the end of the evening.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how waitresses use customer service:
  • Provided high-quality customer service by monitoring and maintaining guest amenities, including guest mini-fridges and bars and formal/traditional place settings.
  • Provide exceptional and quality customer service in a fast paced environment ensuring an extraordinary dining experience.

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7. Waiter

Here's how waitresses use waiter:
  • Experienced waiter providing exceptional service and professionalism to all dining guests and co-workers
  • Experienced, professional waiter with strong leadership and relationship-building skills.
Select Skills To Add To Your Resume

8. Clean Tables

Here's how waitresses use clean tables:
  • Perform leaning duties such as sweeping, mopping, clean tables, take out garbage, clean bathrooms and wash dishes.
  • Seat customers and wait on their tables, clean tables after customers have gone and reset table for new customers.

9. Fine Dining

Here's how waitresses use fine dining:
  • Take orders for food and beverages-wines in a fine dining atmosphere/Serve customers/Bill accordingly
  • Delivered professional quality service to customers in a fine dining atmosphere.

10. Alcoholic Beverages

Here's how waitresses use alcoholic beverages:
  • Provided outstanding customer service Handled customer complaints Interacted with various people Knowledge of alcoholic beverages Placed orders using Micros System
  • Take orders and provide information about menu and check patrons' identification as required for consumption of alcoholic beverages.

11. Beverage Orders

Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.

Here's how waitresses use beverage orders:
  • Maintained good customer service and ensured all food and beverage orders were accurately served timely and efficiently.
  • Engaged customers and provided recommendations for food and beverage orders.

12. Sales Taxes

Here's how waitresses use sales taxes:
  • Use computer cash-register to input orders and prepare checks that itemize and total meal costs and sales taxes and complete transaction.
  • Prepare checks that itemize and total meal costs and sales taxes, collect payments from customers and promptly provide accurate change.

13. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how waitresses use food service:
  • Ensured quality customer service in an extremely fast-paced food service environment, cultivating a focused and hard-working ethic in the restaurant.
  • Provided customer service and food service to restaurant patrons, and assisted management with daily restaurant operations.

14. Bus Tables

Bus tables refers to the process of cleaning restaurant tables after the customer has finished and paid for the meal. This includes cleaning the table of any dirty dishes, wiping down the table and seats, and (sometimes) resetting the table for the next guests.

Here's how waitresses use bus tables:
  • Greet guest, run cash register, clean area, bus tables, do paperwork, take orders and serve food.
  • Provide customer care, take customer orders, bus tables, prepare food, dish washing, and perform store maintenance.

15. Customer Complaints

Here's how waitresses use customer complaints:
  • Resolved customer complaints with problem identification and resolution techniques, as well as accommodating and providing excellent customer service.
  • Provided excellent customer service; used oral/written communication techniques; Sold Products; forecast customer needs; resolved customer complaints
top-skills

What skills help Waitresses find jobs?

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List of waitress skills to add to your resume

Waitress Skills

The most important skills for a waitress resume and required skills for a waitress to have include:

  • Food Orders
  • Food Preparation
  • Customer Orders
  • POS
  • Drink Orders
  • Customer Service
  • Waiter
  • Clean Tables
  • Fine Dining
  • Alcoholic Beverages
  • Beverage Orders
  • Sales Taxes
  • Food Service
  • Bus Tables
  • Customer Complaints
  • Computer System
  • To-Go Orders
  • Customer Satisfaction
  • Food Stations
  • Guest Satisfaction
  • Order Slips
  • Allergies
  • Quality Customer Service
  • Cooking Methods
  • Pleasant Dining
  • Financial Transactions
  • Customers Food
  • Waiting Tables
  • Phone Orders
  • Meal Costs
  • Server Station
  • Credit Card Transactions
  • Menu Choices
  • Cash Registers
  • Food Course
  • Memorize Orders
  • Napkin Containers
  • Fast Service

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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