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Virtual Assistant skills for your resume and career

Updated January 8, 2025

3 min read

Quoted Experts

Allison White,

Allison White

Below we've compiled a list of the most critical virtual assistant skills. We ranked the top skills for virtual assistants based on the percentage of resumes they appeared on. For example, 9.3% of virtual assistant resumes contained data entry as a skill. Continue reading to find out what skills a virtual assistant needs to be successful in the workplace.

15 virtual assistant skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how virtual assistants use data entry:

Provided accurate computer data entry.
Assist clients with various tasks including data entry, research, basic digital marketing tasks, document formatting, and scheduling.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how virtual assistants use customer service:

Excel in providing virtual administrative support and customer service to global businesses across diverse industries.
Provide exceptional customer service by skillfully maintaining and handling client emails to increase retention.

3. Email Management

Here's how virtual assistants use email management:

Assist clients with all of their virtual needs - such as research, email management, expense reports, etc.
Provide back office operation support services including calendar management, email management, voicemail management, document creation and database management.

4. Booking

Here's how virtual assistants use booking:

Make sure all booking and contract forms are received, signed & sealed for event and follow-up confirmations.
Handled weekly management of flight booking, event planning, and office supply management.

5. Website Maintenance

Here's how virtual assistants use website maintenance:

Provided marketing and promotional materials along with website maintenance.
Market research, Logo/Branding design, ad placement, proof reading/editing along with website maintenance and eNewsletter distribution.

6. Zoom

Here's how virtual assistants use zoom:

Arrange and attend webconference meetings for company, utilizing Zoom or Google Hangouts.

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7. Project Management

Here's how virtual assistants use project management:

Developed and implemented project management strategies and plans for optimal efficiency
Provide additional project management support on an as-needed basis

Select Skills To Add To Your Resume

Data Entry

Customer Service

Email Management

Booking

Website Maintenance

Zoom

8. Database Management

Here's how virtual assistants use database management:

Assisted Real Estate agents in Database Management, Listing Coordination, Marketing Coordination, Campaigns and Social Media.
Assist clients via virtual connections with online database management.

9. Web Design

Here's how virtual assistants use web design:

Search Engine Optimization Marketing E-newsletters Created Programs Web design and maintenance
Provided customer support including web hosting services and web design.

11. Media Management

Here's how virtual assistants use media management:

Assist in marketing efforts including social media management and website upkeep using web management tool.
Assisted with social media management, website development and blogging to expand fan base

12. Facebook

Here's how virtual assistants use facebook:

Provide ongoing personal/administrative assistant to Nexus Consulting Group, Inc. Also provide assistance with social media activities on LinkedIn and Facebook.
Establish and maintain all Social Media Marketing for clients; Twitter, LinkedIn, Google +, YouTube and Facebook.

13. Administrative Tasks

Here's how virtual assistants use administrative tasks:

Provided all miscellaneous administrative tasks for Psychologists' home office.
Perform secretarial and business administrative tasks.

14. Travel Arrangements

Here's how virtual assistants use travel arrangements:

Scheduled conference/meetings calls and travel arrangements -Assisted in general office requirements such as filing and organizing documents.
Coordinated schedule, appointments, and complex travel arrangements/itineraries.

15. PowerPoint

Here's how virtual assistants use powerpoint:

Utilized Microsoft software to prepare business correspondence, PowerPoint presentations and Excel spreadsheets.
Designed unique PowerPoint presentations for Celebration events.

5 Virtual Assistant Resume Examples

Build a professional virtual assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your virtual assistant resume.


Christine Coleman Virtual Assistant Contact Information Grand Rapids, MI (430) 555-5334 ccoleman@example.com Skills • Positive Attitude • Title Companies • Website Maintenance • Desktop • Email ETC • Photoshop • Email • Respa • Real Estate • High Volume Employment History Virtual Assistant 2018 - Present GRAND RAPIDS COMMUNITY COLLEGE Grand Rapids, MI • Managed a database that contained 500+ models of professional video products/accessories. • Front desk Signed customers and staff members from other business, locations in /out of the lobby. • Assist in unloading all merchandise from truck and processing merchandise to sales floor. • Maintain current marketing database by tracking marketing efforts and related financial data. Virtual Assistant 2014 - 2018 Taco Bell Grand Rapids, MI • people, checking food preparation, cleanliness of store, balance registers at closing. • Assisted in scheduling appointments and travel arrangements for four creative directors. • Managed a database that contained 500+ models of professional video products/accessories. Escrow Assistant 2013 - 2014 First American Title Guaranty Holding Company Grand Rapids, MI • Closed real estate transactions of take-down lots and sales of new homes for builders and buyers. • Extracted any title issues off of the preliminary title reports. • Work with and call on Builders and Real Estate Agents. • Worked closely with builders and developers in concluding the escrow title transactions. Education High School Diploma 2008 - 2008


Anna Watson Virtual Assistant Contact Info Orlando, FL (340) 555-5560 awatson@example.com Skills CPTPowerpointHipaaPBXStudent RecordsTravel ArrangementsMedical RecordsProject ManagementInsurance CompaniesMeditech Employment History Virtual Assistant 2017 - Present Walmart Orlando, FL • Collaborate with other team members to keep the sales floor area clean and organized at all times. • Unload trucks and sort the supplies out helped out on the customer service sales floor. • Develop PowerPoint presentations for various meetings that include Corporate Direction Setting, Category Direction Setting, Input meetings and Focus Groups. Virtual Assistant 2011 - 2017 Walmart Jacksonville, FL • Collaborate with other team members to keep the sales floor area clean and organized at all times. • Unload trucks and sort the supplies out helped out on the customer service sales floor. • Purchased advertising space in local newspapers and real estate magazines. • Process merchandise to the sales floor appropriately. Registrar 2008 - 2011 Northside Hospital Atlanta, GA • Work as the UCS in the emergency room. • Assist with medical records recalls and maintenance when needed. • Work as a team with other representatives to obtain accurate demographic information from patients. • Assisted physicians with patient care related issues. Education Master's Degree Business 2007 - 2008 Liberty University Lynchburg, VA Bachelor's Degree Management 2004 - 2007 Webster University Saint Louis, MO


Christine Coleman Virtual Assistant Grand Rapids, MI ccoleman@example.com (430) 555-5334 Experience Virtual Assistant 2018 - Present GRAND RAPIDS COMMUNITY COLLEGEGrand Rapids, MI • Managed a database that contained 500+ models of professional video products/accessories. • Front desk Signed customers and staff members from other business, locations in /out of the lobby. • Assist in unloading all merchandise from truck and processing merchandise to sales floor. • Maintain current marketing database by tracking marketing efforts and related financial data. Virtual Assistant 2014 - 2018 Taco BellGrand Rapids, MI • people, checking food preparation, cleanliness of store, balance registers at closing. • Assisted in scheduling appointments and travel arrangements for four creative directors. • Managed a database that contained 500+ models of professional video products/accessories. Escrow Assistant 2013 - 2014 First American Title Guaranty Holding CompanyGrand Rapids, MI • Closed real estate transactions of take-down lots and sales of new homes for builders and buyers. • Extracted any title issues off of the preliminary title reports. • Work with and call on Builders and Real Estate Agents. • Worked closely with builders and developers in concluding the escrow title transactions. Skills Positive Attitude Title Companies Website Maintenance Desktop Email ETC Photoshop Email Respa Real Estate High Volume Education High School Diploma 2008 - 2008


Gregory Miller Virtual Assistant Employment History Virtual Assistant 2018 - Present J. C. PenneyDallas, TX • Inventory Control Verify reports Implement plan-o-grams for sales floor and stockroom Evaluate data entry • Assist sales associates in handling and resolving customer complaints. • Performed various administrative tasks including filing, data entry, and answering calls to the main business phone line. • Maintained the sales floor, keeping it manageable and tidy. • Wash vehicle exterior, clean interior and exterior windows, and wipe down doorjambs. Administrative/Design Assistant 2013 - 2018 Bank of AmericaPlano, TX • Created and managed vendor contract database. • Arranged itineraries, meetings, and conference calls. • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. • Updated and maintained executive's calendar, completely re-organized Executive's library and assisted other executives with special projects as needed. Associate Administrative Assistant 2010 - 2013 Wesley FoundationTallahassee, FL • Generated memos and correspondence for a variety of communication platforms. • Make and prepare all business travel arrangements. • Guided potential, new, and current employees with application process, orientation and training paperwork, payroll information, etc. • Gathered all timesheets and submitted them before deadline to corporate office. Education Some College Courses Political Science 2010 - 2010 Florida State UniversityTallahassee, FL Contact Information Dallas, TX (860) 555-2841 gmiller@example.com Skills Powerpoint Subordinate Units Payroll Administrative Tasks Company Website Project Management Office Systems Company Events Graphic Design Twitter


Adam Campbell Virtual Assistant Saint Louis, MO (440) 555-6691 acampbell@example.com Skills Fmla I9 Powerpoint Job Title Online Project Management Insurance Companies Hris Accurate Messages Outgoing Correspondence Employment History Virtual Assistant 2016 - Present Macy'sSaint Louis, MO • Hold vendors accountable to their margin agreements through communication and negotiation. • Answer phones, assisting with employee questions, customer complaints, vendor concerns at a high call volume. • Assist in developing email and web promotions with the Marketing and Internet departments. • Handle in bound and out bound telephone calls from clients. Virtual Office Assistant 2006 - 2016 Towson UniversityBaltimore, MD • Create emergency cases to distribute medications. • Handle word processing of letters, proposals and grants for department. • Created, maintained, and distributed meeting materials for client matters. • Managed and monitored projects for Executive Office and Court Services. • Answer telephones and transfer to appropriate staff members. • Handled financial transactions for service, parts, and sales customers accurately. Payroll & Human Resources Assistant 2002 - 2006 AmazonBaltimore, MD • Subject matter expert in researching Payroll discrepancies by auditing Payroll Reports, time clock systems, ADP records and PeoplePortal. • Provided instruction to all levels of management and HR Business Partners on appropriate procedures for leaves of absence. • Background check program support including initiation of background checks, and resolution of Tier 1 requests. • Answered HR related questions from warehouse associates regarding company policies and procedures. Education High School Diploma 1996 - 1996

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What skills help Virtual Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Virtual Assistant resumes?

Allison White

Associate Professor, Ohio University

Knowledge of spreadsheets software such as MS Excel is a commonly sought-after skill. Employers want word processing and spreadsheet skills but often say they want high school graduates and pay accordingly. These skills aren't always taught in high school. Those in the field should seek these skills. Additionally, medical and legal assistants have highly sought after. Terminology courses for these specialized areas are sometimes offered at the vocational schools but are usually offered at the post-secondary level.

What hard/technical skills are most important for Virtual Assistants?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.

What soft skills should all Virtual Assistants possess?

Brandy Bailey

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

Do you want to know more?

List of virtual assistant skills to add to your resume

The most important skills for a virtual assistant resume and required skills for a virtual assistant to have include:

Data Entry
Customer Service
Email Management
Booking
Website Maintenance
Zoom
Project Management
Database Management
Web Design
Social Media Management
Media Management
Facebook
Administrative Tasks
Travel Arrangements
PowerPoint
Twitter

Calendar Management
Event Planning
Appointment Scheduling
Blog Posts
SEO
Graphic Design
Payroll
Skype
Press Releases
Linkedin
Word Processing
QuickBooks
Mailchimp
Hootsuite
Instagram
Desktop

Website Design
Website Content
Google Drive
Adobe Photoshop
Google Docs
HTML
Blogging
Email Correspondence
Customer Support
MLS
Administrative Assistance
Outbound Calls
Expense Reports
Client Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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Virtual Assistant skills for your resume and career

15 virtual assistant skills for your resume and career

3. Email Management

5. Website Maintenance

6. Zoom

Choose from 10+ customizable virtual assistant resume templates

10. Social Media Management

5 Virtual Assistant Resume Examples

What skills stand out on Virtual Assistant resumes?

What hard/technical skills are most important for Virtual Assistants?

What soft skills should all Virtual Assistants possess?

List of virtual assistant skills to add to your resume