What is a virtual assistant and how to become one

Updated January 8, 2025
4 min read
Quoted Expert
Anne McConnell Ph.D.

Virtual assistants are distant workers who coordinate with customers that require assistance. As a virtual assistant, you will typically perform managerial or clerical operations like making appointments and handling calendars. You would have to also organize soft copies of a record and write email letters.

For this role, you have to handle the email of your customers and reply to inquisitions and other messages. Besides replying to email, you must always respond to phone calls, dial for customers, and take messages. You may have to take care of jobs related to traveling for your customers, like making flight and hotel reservations, among others. In addition to these, you are required to keep the organization's social media account and online website up to date.

To qualify for this role, you must display excellent communication, interpersonal, and writing skills. Also, you must have a bachelor's degree in communication or business. Having an associate degree could also be used as an alternative depending on the employer. As a virtual assistant, you will earn an average of $24,864 annually or $11.95 per hour.

What general advice would you give to a Virtual Assistant?

A

Anne McConnell Ph.D.

Professor, West Virginia State University

I would say it's important to be very attentive to the way you communicate with your employers, managers, and co-workers. Even sending an e-mail can be an opportunity to demonstrate your professionalism and communication skills. Some people think that no one knows how to write anymore, or how to communicate in a professional way. I don't think that's true. But we don't always think about how our writing can be a tool to communicate our competence and seriousness. If you know how to write and communicate professionally-which college grads do-then make sure to demonstrate that in the workplace.
ScoreVirtual AssistantUS Average
Salary
3.1

Avg. Salary $39,915

Avg. Salary $59,228

Stability Level
6.0

Growth Rate -8%

Growth Rate 0.3%

Diversity
3.0
Race

American Indian and Alaska Native 0.73%

Asian 3.80%

Black or African American 9.11%

Hispanic or Latino 15.96%

Unknown 3.87%

White 66.52%

Gender

female 87.55%

male 12.45%

Age - 52
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 52
Stress Level
6.0

Stress level is manageable

7.1 - high

Complexity Level
4.4

Complexity Level is basic

7 - challenging

Work Life Balance
7.6

Work Life balance is good

6.4 - fair

Virtual Assistant career paths

Key steps to become a virtual assistant

  1. Explore virtual assistant education requirements

    Most common virtual assistant degrees

    Bachelor's

    53.8 %

    Associate

    21.6 %

    High School Diploma

    8.7 %
  2. Start to develop specific virtual assistant skills

    Skills
    ascdesc
    Percentages
    ascdesc
    Data Entry9.31%
    Customer Service7.83%
    Email Management7.62%
    Booking6.77%
    Website Maintenance6.45%
  3. Complete relevant virtual assistant training and internships

    Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New virtual assistants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a virtual assistant based on U.S. Bureau of Labor Statistics data and data from real virtual assistant resumes.
  4. Gain additional virtual assistant certifications

    Virtual assistant certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific virtual assistant certification, having one may help you stand out relative to other applicants.

    The most common certifications for virtual assistants include Certified Nurse Assistant (CNA) and Certified Pharmacy Technician (CPhT).

    More About Certifications
  5. Research virtual assistant duties and responsibilities

    • Organize and manage client's social media using Hootsuite.
    • Manage payments and receipts in QuickBooks, manage bank deposits.
    • Manage the LinkedIn account and network of a human resources professional.
    • Assist in managing client accounts via twitter, Facebook, and link in.
  6. Prepare your virtual assistant resume

    When your background is strong enough, you can start writing your virtual assistant resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a virtual assistant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Virtual Assistant Resume templates

    Build a professional Virtual Assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Virtual Assistant resume.
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    Virtual Assistant Resume
  7. Apply for virtual assistant jobs

    Now it's time to start searching for a virtual assistant job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Virtual Assistant Job

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Average virtual assistant salary

The average Virtual Assistant salary in the United States is $39,915 per year or $19 per hour. Virtual assistant salaries range between $29,000 and $54,000 per year.

Average Virtual Assistant Salary
$39,915 Yearly
$19.19 hourly

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How do virtual assistants rate their job?

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Virtual Assistant reviews

profile
A zippia user wrote a review on Dec 2022
Pros

Writing a message,Organizing receipts and expenses and sending them out when needed


profile
A zippia user wrote a review on Aug 2020
Pros

It my passion to help people in need. It makes me feel good to see people the Youth do well in the life

Cons

I don't like to see anyone stuck in between and not being helped.


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A zippia user wrote a review on Jul 2020
Cons

phones - because of my accent

Pros

everything except phones : Meeting,greeting, customer service, interviewing, on boarding, recruiting, presenting, etc.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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