What does a Vault Teller do?

A universal banker's role is to provide banking assistance to clients by performing a wide range of tasks, ensuring timeliness and customer satisfaction. Their responsibilities revolve around handling and processing accounts, accomplishing requests from clients, and addressing inquiries and complaints, responding to them promptly and efficiently. They must also manage cash drawers, generate referrals, and identify the clients' financial and banking needs. Furthermore, as a universal banker, it is crucial to ensure that all processes comply with the policies and regulations of the bank.

While similarities exist, there are also some differences between vault tellers and universal banker. For instance, vault teller responsibilities require skills such as "client facing," "quality customer service," "operational procedures," and "internal controls." Whereas a universal banker is skilled in "customer relationships," "financial services," "branch management," and "customer satisfaction." This is part of what separates the two careers.

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

In addition to the difference in salary, there are some other key differences worth noting. For example, vault teller responsibilities are more likely to require skills like "client facing," "operational procedures," "internal controls," and "performance reviews." Meanwhile, a bank representative has duties that require skills in areas such as "cross-sell," "excellent interpersonal," "ach," and "customer relationships." These differences highlight just how different the day-to-day in each role looks.

A banking associate's role is to build positive relationships with clients by performing support tasks. Their responsibilities revolve around greeting clients, processing requests and documentation, gathering and verifying requirements, responding to inquiries and concerns, and offering other services and products to clients. They may also produce progress reports, financial statements, coordinate with team members, and liaise with external agencies. Furthermore, as a banking associate, it is essential to handle issues and complaints, all while adhering to the bank's policies and regulations.

The required skills of the two careers differ considerably. For example, vault tellers are more likely to have skills like "operational procedures," "internal controls," "performance reviews," and "business transactions." But a banking associate is more likely to have skills like "excellent interpersonal," "strong customer service," "financial services," and "powerpoint."