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Working at USAA

Zippia Score 4.7

Overview

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USAA Overview

Industry
Banking Financial Services Insurance
Revenue
$35.6B
Headquarters
San Antonio, TX
Employees
32,896
Founded In
1922
Website
Organization Type
Private
Social Media

USAA s a finance company focusing on insurance, banking, and investment services. It is a San Antonio-based Fortune 500 diversified financial services group of companies. These include a Texas Department of Insurance-regulated reciprocal inter-insurance exchange and subsidiaries offering banking and investment services. Founded in 1922, USAA has grown into an industry leader with a strong commitment to serving the military community and their families.

With 32,896 employees and an annual revenue of $35.6 billion, USAA's workforce is known for its diverse demographic backgrounds, contributing to a unique company culture. The company is led by CEO Wayne Peacock, who continues to steer USAA towards providing exceptional financial products and services tailored to the needs of its members. Despite political differences among its employees, USAA has excellent employee retention, with staff members staying for an average of 5.3 years and earning a median salary of $59,089 per year.

USAA's Mission Statement

To facilitate the financial security of its members, associates and their families by providing a full range of highly competitive financial products and services.

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3.7/5

USAA employee reviews

Based on 39 ratings

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Job openings at USAA
634 Positions
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Average salary at USAA
$59,089 yearly
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USAA employee reviews

USAA employee reviews
3.7/5

Based On 39 Ratings

Work At USAA? Share your experience.
Employee Reviews
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4.0
A zippia user wrote a review on Oct 2024
USAA Benefits

Products, medical/insurance/checking" always looking for opportunities to excell

Pros of working at USAA

Great Brand

Cons of working at USAA

Remotely working

What do you like best about USAA's CEO and the leadership team?

Adaptability is a great skill, that help any transition we may want to understand, and active listening, and we thrive on these at USAA

How would you improve USAA's culture?

Having more locations to work from, on site

How did you prepare for the USAA interview?

Researching the company history, culture and tenure.

How does your compensation at USAA compare to the industry average?

Competitive edge

What's the diversity at USAA like?

Great diversity

What brings you the most joy at USAA?

Helping members, and working as a team.on a daily

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3.0
A zippia user wrote a review on Aug 2024
Pros of working at USAA

It taught me time management, bonus and merit raises were amazing

Cons of working at USAA

Tied to a phone

USAA Benefits

The bonus

What do you like best about USAA's CEO and the leadership team?

Genuine, truly cared for up

How would you improve USAA's culture?

All of the people, one set of rules for everyone

How did you prepare for the USAA interview?

Write down my answer answers to the best of my ability

How does your compensation at USAA compare to the industry average?

Fair

What's the diversity at USAA like?

Diversity

What brings you the most joy at USAA?

I get to learn something new every day, and I did too work hard and get a kudos instead of a here more work

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4.0
A zippia user wrote a review on Feb 2024
Pros of working at USAA

Amazing benefits package and good leadership.

Cons of working at USAA

When comparing with other similar jobs in the area, USAA seems on the bottom range for pay per position.

USAA Benefits

Campus has many amenities

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4.0
A zippia user wrote a review on Sep 2023
Pros of working at USAA

Career and growth opportunity/healthy eating enouncement with reduces insurance rates. Great vacation time provided.

Cons of working at USAA

Too many roles being eliminated. Different units have there own way of doing things instead of one culture.

USAA Benefits

Pension and 401K, my job results mattered and impacted internal users but ultimately benefits the membership.

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4.0
A zippia user wrote a review on Jun 2023
Pros of working at USAA

I personally really enjoy the work-life balance and how much downtime you are given right away.

Cons of working at USAA

One of the aspects I found disappointing is the culture, I had long heard the legend of USAA and its culture of diversity and service. There is a lot left to be desired as far as communication, the message, and above all else training.

USAA Benefits

For me personally, having health insurance, health care, vision, dental, that is going to be the number one benefit to have for me. Time off is always great, however Ideally I love what I do and I'm covered.

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5.0
A zippia user wrote a review on May 2023
Pros of working at USAA

Manager support advancement, paid college tuition, insurance benefit package, 401k, retirement

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4.0
A zippia user wrote a review on Mar 2022
Pros of working at USAA

Benefits & Bonuses

Cons of working at USAA

Hard to get promoted and post out of department

USAA Benefits

Healthcare Insurance, prescription benefits, physical therapy, nutritionist options, retirement matching

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3.0
A zippia user wrote a review on Mar 2022
Pros of working at USAA

Benefits

Cons of working at USAA

Micro-managing, hard to promote, always taking phone calls - not much opportunity to develop

USAA Benefits

Education Assistance

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4.0
A zippia user wrote a review on Sep 2021
Pros of working at USAA

Friendly environment with peers.

Cons of working at USAA

Management is losing it.

USAA Benefits

They have AMAZING perks benefits , personal level

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5.0
A zippia user wrote a review on Aug 2021
Pros of working at USAA

Productive work environment.

Cons of working at USAA

Lack of upward/downward communication.

USAA Benefits

Upward promotions.

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The team at USAA

  • The founders of USAA is Gina Hirner.
  • The key people at USAA is Wayne Peacock.
Key People
Wayne Peacock
The Inside Scoop
USAA, based in San Antonio, TX, is a financial services group that provides insurance, banking, investments, retirement products and advice to the military community. The company was founded in 1922 in San Antonio, Texas, by a group of 25 US Army off...icers. Today USAA has more than 32,000 employees, with offices across the US and worldwide. Its mission is to proudly serve military members by providing competitive financial products and services
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USAA Rankings

USAA is ranked #100 on the Best Finance Companies to Work For in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

USAA salaries

9.6
Salary Score
The average a USAA salary in the United States is $59,089 per year. USAA employees in the top 10 percent can make over $100,000 per year, while USAA employees at the bottom 10 percent earn less than $34,000 per year.
Average USAA Salary
$59,089
yearly
$28.41 hourly
Updated March 14, 2024

Rate USAA's commitment to diversity and inclusion.

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USAA diversity

9.8
Diversity Score
We calculated USAA’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of USAA’s workforce.
USAA diversity summary. Zippia estimates USAA's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated USAA's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of USAA's workforce.
  • USAA has 32,896 employees.
  • 52% of USAA employees are women, while 48% are men.
  • The most common ethnicity at USAA is White (51%).
  • 25% of USAA employees are Hispanic or Latino.
  • 10% of USAA employees are Black or African American.
  • The average employee at USAA makes $59,089 per year.
  • USAA employees are most likely to be members of the democratic party.
  • Employees at USAA stay with the company for 5.3 years on average.

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USAA Office Locations

USAA is headquartered in San Antonio, TX

Videos About Working At USAA

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USAA Financial Performance

9.8
Performance Score

Highest paying USAA competitors

Compare USAA salaries to competitors, including American Express, AIG, and Citi. Employees at American Express earn the highest average yearly salary of $86,421. The salaries at AIG average $84,115 per year, and the salaries at Citi come in at $75,483 per year.

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USAA FAQs

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Updated March 14, 2024

Zippia gives an in-depth look into the details of USAA, including salaries, political affiliations, employee data, and more, in order to inform job seekers about USAA. The employee data is based on information from people who have self-reported their past or current employments at USAA. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by USAA. The data presented on this page does not represent the view of USAA and its employees or that of Zippia.

USAA may also be known as or be related to USAA, United Services Automobile Association and Usaa.