UniBank Jobs

We have a Unique opportunity to join our team as a Municipal Advisor Trainee with our UFASI subsidiary. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for - then come join us! Position Overview A Municipal Advisor is a licensed financial professional who provides their knowledge and expertise to a municipal entity as it relates to the issuance of municipal bonds and notes. As a participant in the Municipal Advisor Development Program you will be exposed to and ultimately be responsible for deal and client support to the UFASI team of Municipal Fiscal Advisors. With built in knowledge checkpoints over a twelve-month period, the program is designed to allow for on-the-job experience while participants study for the requisite certifications needed for continued growth in the Municipal Fiscal Advisory field. Essential Duties As a Municipal Advisor Trainee under the direction of the Sr. FAA you will assist with work related to the Municipal Bond process. Examples include: POS updating & distribution: Prepare Preliminary Official Statements (POS) for electronic distribution to market through financial printer. Note with disclosure processing: Perform all tasks necessary for note with disclosure sale processing, including but not limited to sale results distribution, preparing distribution list, preparing the final official statement, coordinating settlement instructions with underwriter and issuer. Bond sale processing: Perform all tasks necessary for successful bond sale, including but not limited to CUSIP application, proofing of bids, preparing distribution list, preparing the final official statement, coordinating settlement instructions with underwriter and issuer. Coordinates preparation of legal documents and the settlements of bonds/notes through DTC, coordinating with underwriter, bond counsel, paying agent. Create Post Sale report - analyzes comparable sales, current market rates and yields. Compiles client bill with appropriate fee per compliance. Assist the FA with work related to “state house” notes. Finalize note bid sheet and distribute to list of bidders. Finalize results sheet and distribute to list of bidders. Prepare municipal note forms and other related documentation. Works with Department of revenue staff to ensure note documents are correct. Create and send invoice to client. Compiles client bill with appropriate fee per compliance. Operational Tasks Prepare audit confirmations. Responsible to share in any or all of the following tasks: comparison reoffering, weekly check deposits, various scheduled and on demand reports, billing management, cancelled note disposition, IRS document fillings, paying agent duties, and general e-mailbox management. Continuing Disclosures Creation of initial draft. Updating the document Filing on EMMA (MSRB website) to meet appropriate deadlines per regulations. Create and send invoice to client. Other FA Assistance Be able to participate in responding to RFPs and SOQs request. Become proficient in UFASI core database and other electronic systems critical to debt issuance. Introduction into Official Statements with request for review and eventually data table input. May be asked to take lead in planning UFASI attendance at seminars, association meetings, etc. Knowledge, Skills, Education and Work Experience Associate's degree required, Bachelor's degree preferred. Prior professional office and/or finance-related experience helpful. Experience working in municipal or public finance helpful. Ability to prioritize tasks within defined responsibilities. Strong and accurate word processing skills ability to perform detailed assignments accurately, communicate effectively both verbally and in writing, and manage tasks in a deadline driven environment. Strong interpersonal and teamwork skills are needed. Must be organized and able to multi-task. Demonstrated computer literacy in all Microsoft applications is necessary for success, with a particular emphasis on Word and Excel Some knowledge of financial concepts (principal, interest, present value, etc.) helpful. NOTE: This position overview is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in e-verify

Job Details Operations Center - Worcester, MA Full Time None Day FinanceJob Posting Date(s) 01/23/2025Description Job Title: Call Center Representative Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do. We can't do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us stronger. Summary: As a Call Center Representative, you'll be the first point of contact for members, assisting with a wide range of banking needs over the phone and online. Success in this role requires strong multitasking skills, attention to detail, and a commitment to high-quality service in a fast-paced environment. This is a great opportunity for someone with previous banking experience who enjoys problem-solving, collaborating with a team, and delivering excellent member support. We offer career growth, ongoing training, and a supportive team environment where your expertise will make an impact. Essential Duties and Responsibilities: Assist members via phone, email, and occasional webchat with: Account maintenance (address changes, stop payments, check orders, fee reversals, etc.) Basic debit card services, including PIN resets, limit increases, and travel notifications Deposit account inquiries (balances, transactions, and history) Online banking support (logins, password resets, eStatements, Cash Edge, stop payments, bill pay, and general inquiries) Loan inquiries and referrals Collaborate with other departments within the Operations Center to ensure a seamless service experience Work closely with branch employees, answering internal questions and helping with member issues Handle multiple requests at once while maintaining accuracy and professionalism Occasionally assist at the front desk when needed Pull and review reports for account updates and member needs Qualifications/Requirements: Previous banking experience required (credit union or retail banking preferred) Strong verbal and written communication skills, with the ability to present information clearly Excellent customer service skills, with the ability to handle member inquiries professionally Strong problem-solving abilities, including data collection and analysis Basic math proficiency (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals Proficiency in Microsoft Office and the ability to learn new banking systems Ability to follow written and verbal instructions accurately Strong multitasking skills-able to manage multiple inquiries and systems at once Education/Training Experience: High school diploma or GED required. At least one year of experience in a credit union or banking role required. Physical Demands: The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Regularly required to use hands to type, handle paperwork, and operate a phone or computer. Must be able to reach with hands and arms and communicate clearly via phone. Frequently required to sit for extended periods. Occasionally required to stand, walk, and lift/move up to 20 pounds. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Noise levels in the office are typically moderate, with occasional high call volumes.

As locally managed banks, Dedham Savings and South Shore Bank are driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Child Care Subsidy, Retirement, Life Insurance and many other benefits. Reporting to the Chief Technology Officer, the IT Operations Specialist is responsible for ensuring IT best practices are implemented and maintained for overall IT effectiveness. Identify and implement IT process improvements based on ITIL, where applicable. Oversee incident/problem management, change management, IT asset inventory, and other IT processes. ESSENTIAL DUTIES AND RESPONSIBILITIES Providing ownership and oversight of the change management process. Defining the standards and guidelines and chairing the change control committees. Approving, documenting, communicating, and tracking changes and change control schedules. Providing ownership and oversight of the IT asset inventory process. Ensuring the inventory stays up to date through periodic reconciliations. Managing the IT asset lifecycle, ensuring that assets are on-boarded, tracked, and decommissioned under defined standards. Ensuring inventory changes are made in a timely manner and managing the planned end of support for assets. Managing the patch implementation process based on the organizations' patch management standards ensuring the IT team is patching in a complete and timely manner. Monitoring patching levels to ensure compliance. Documenting actions and communicating activities proactively to the team. Retrieving and reviewing infrastructure reports and action alerts related to system availability and performance (ex. storage capacity, processor utilization, memory usage, virtual environment alarms, replication, backup). Following up with the IT team on remediation efforts. Identifying and compiling reporting from systems, including bandwidth reports and usage on data/voice lines to identify potential shortfalls in bandwidth or excessive usage. Documenting actions and compiling capability and availability metrics for reporting purposes. Managing the problem management process. Ensuring problems are documented, monitored, and remediated through root cause analysis. Monitoring the incident and problem management processes, looking for opportunities for knowledge sharing and training. Developing, compiling, and presenting operational metrics related to systems, applications, and processes within the IT environment. Participating in the development and management of risk assessments related to infrastructure, applications, and processes. Assuring the accuracy of hardware and software license inventory including infrastructure applications, maintenance agreements, and support plans. Providing project support for projects servicing all areas of IT. Adhering to the Bank's privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information. Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree from a four-year college or university or at least 2-4 years of related experience and/or training (technical background in information systems management.). Intermediate knowledge of information technology processes and industry best practices including Information Technology Infrastructure Library (ITIL), administering applications, including design, application configuration, and user management. ITIL Certification desired. Knowledge of banking products and terminology. Mastered skills in application support, information technology operations, voice, and data communications, troubleshooting techniques, and user and software support. Willingness to gain new knowledge and technical skills. Exceptional verbal, written, and interpersonal communication skills. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must be able to analyze and convert raw data into cohesive, presentable data to be shared with multiple sources upon request. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. KEY POINTS The Banks are committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws. At the Banks, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Banks and the communities we support. EOE/F/M/Vet/Disabled Salary Description $72k - $95.5k annually

Job Details Newton, MADescription The Fraud Analyst II is responsible for effective oversight of the Bank's enterprise wide fraud program. The Fraud Analyst is responsible for assisting in developing, implementing, and administering all aspects of the Bank's Fraud Program. Advises management of emerging fraud issues and assists with establishing controls to mitigate risks. This is a hybrid role, allowing for 2 days on-site per week after a 90-day introductory period. Responsibilities Assists in maintaining a comprehensive enterprise wide Fraud Program including but not limited to: Internal and External Fraud Procedures governing the Bank's Fraud Identification and Prevention Program. Procedures and reporting guidelines for identifying and escalating fraud across the bank. Analyzes fraud alerts generated by the Bank's fraud software and the Bank's core processor and determines the appropriate response. Responsible for researching and acknowledging Account Fraud alerts. These alerts include Online Account Takeover, Check Fraud, Deposit Fraud, ACH Fraud, Wire Fraud, and Card Fraud. Reviews daily ACH batches and in clearing checks to identify potential fraudulent transactions. Performs complex investigations related to fraud; consults with other members of ERM as well as Retail, Lending, and Operations during the investigation and resolution process. Point of contact for bank wide fraud related communication- primarily from Retail, Customer Care, Loan Servicing and Deposit Operations. Serves as a subject matter expert for fraud. Assists, as needed, in new product implementation and existing product enhancement with a focus on fraud mitigation. Assists with building and improving monitored searches for fraud related activity. Assists with developing, implementing, and monitoring limits/thresholds/rules across the organization designed to minimize fraud. Assists with drafting and implementing fraud related communications to customers and employees. Develops, as needed, customer communication/education specific to fraud. Supports Community Commitment Initiative by volunteering or attending Bank sponsored events, charitable events, and networking. Supervisory Responsibilities Number of employees supervised: NA Title(s) of employees supervised: NA Qualifications Experience Advanced knowledge of banking products. 3+ years of direct experience in fraud detection and prevention. Certified Fraud Examiner (CFE) designation preferred. Specific Skills Required Must be able to analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must be able to write reports, business correspondence, and procedure manuals. Must be able to effectively present information and respond to questions bank resources. Must be able to perform a moderate level of mathematic calculations to support investigative analysis and reporting. Must be moderately proficient in Microsoft Word, Excel, Outlook, and PowerPoint. Must also be proficient in technology that the Bank uses to execute their specific duties and responsibilities. Must be able to apply critical thinking in the application of policies, regulations and laws. Must be able to identify and solve complex problems individually and as part of a group. The Village Bank is an Equal Opportunity Employer The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.

We have a Unique opportunity to join our team as a full-time Summer Intern. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for - then come join us! Important Dates Application portal will be open January 2025 Applications will be received until March 28, 2025 Final decisions will be made by April 18, 2025 Offers must be accepted by May 9, 2025 Program will begin on Monday, June 2nd and will end on or about Friday, August 8th Position Overview The Summer Internship program at UniBank is a full-time, paid program designed to complement and enhance academic studies through participation in different assignments and professional responsibilities. As an intern, you will work collaboratively as part of a team within a specific discipline such as Retail Branch Administration, Marketing, Credit, Operations, Commercial Banking, Finance, Technology, HR or supporting one of our subsidiaries - Sterling Associates or UFASI. You will work alongside a mentor and be responsible for meaningful contributions to help us achieve our business goals. Each intern will have an individual project within their assigned department, a group project in partnership with other members of the intern class and will participate in at least one volunteer event during the summer. If you have an interest in Community Banking, this is the internship for you. Knowledge, Skills, Education and Work Experience You must be a student or recent college graduate who received academic credit at an accredited college or university during the Fall 2024 semester with a GPA of 3.0 or higher. Rising junior, senior or recent college graduate preferred. We are looking for candidates who have demonstrated leadership, creativity, and curiosity skills. Ability to be resourceful and present potential solutions when necessary. A willingness to learn and accept constructive feedback. Ability to multi-task, stay organized and be proactive at all times. Solid verbal and written communications skills. Ability to remain professional at all times. Have an active interest in the Banking Industry. Available to work a full-time schedule. NOTE: This position overview is not intended to be all-inclusive. Interns may perform other related duties as negotiated to meet the ongoing needs of the organization. To Be Considered Review the job description and apply, attaching your resume. Tell us what Community means to you in a short paragraph. Have fun with it and be sure to attach it to your on-line application. If you have a department/functional area preference, please let us know About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in e-verify

Currently, we are seeking an ambitious Commercial Banker III who thrives in a team setting, is driven, has integrity, is authentic, and has experience in Commercial Banking. This position is based out of our Wakefield, MA location. The primary responsibilities include the development of new business, management of existing loan portfolio and adherence to credit, compliance and operational policies. Principal Duties and Responsibilities New Business: This position will independently develop new business opportunities through business development efforts; including new client solicitation, active involvement in industry organizations, and expansion of existing client base. This will include the underwriting of loans by analyzing financial information and related reports and the preparation and presentation of credit approval memorandums. In addition, this position will document loans by ordering appraisals and environmental reports, issuing commitment letters, coordinating closings and overseeing the loan booking process. In addition to the development of loan opportunities, the Banker will work to increase deposits from clients, and generate non-interest fee income through the appropriate recommendation of interest risk hedging products, cash management sales, foreign exchange services and referrals to partner organizations. Portfolio Management: Responsible for the ongoing maintenance and customer service of the assigned loan portfolio. Monitor the ongoing credit quality of the portfolio and assess the credit quality of each relationship in accordance with policy including the completion of annual credit reviews and periodic renewals throughout the year. This position will be responsible for the accurate entry of information to track/monitor the status of the portfolio. Job Specifications Bachelor's degree or equivalent Minimum of 10 years of commercial lending and underwriting/portfolio management experience Understand the commercial marketplace within the Bank's target area Be well-versed with the Bank's credit policy and guidelines Have familiarity with other products and services offered by the Bank, for cross-selling purposes Ability to communicate effectively in both an oral and written capacity Be willing to assume any other duties as may be required

Brookline Bancorp, Inc. is a multi-bank holding company for Brookline Bank and Bank Rhode Island and their subsidiaries. Headquartered in Boston, MA, the Company has $11.5 billion in assets and branches throughout Massachusetts and Rhode Island. As a commercially-focused financial institution, the Company, through its banks, offers a wide range of commercial, business and retail banking services, including a full complement of cash management products, on-line banking services, consumer and residential loans and investment services designed to meet the financial needs of small-to mid-sized businesses and retail customers. The Company also provides equipment financing through its Eastern Funding and Macrolease Corporation subsidiaries. What is Brookline Bancorp's most valuable asset? Our employees! We pride ourselves on hiring candidates that embrace our Core Four Values: Adaptability, Accountability, Leadership, and Teamwork. In today's competitive market, we know that you have a choice of employer so our goal is to attract and retain the best talent. We offer competitive pay, opportunities to grow, an authentic and welcoming environment and excellent benefits. We are currently seeking a Sr. Payroll Specialist to join the team in our Back Bay office. This position serves as senior member of the Payroll & Benefits team. Responsible for the timely and accurate processing of assigned weekly and bi-weekly payrolls, including the importing of time and attendance information from the payroll system, as well as the input of specific payroll maintenance information. This position will act as a subject matter expert in the area of payroll processing and provide support and training to Payroll Specialists, as well as other member of the Payroll and Benefits team. Principal Duties and Responsibilities • Provide a high-level of payroll-related customer service to internal and external customers. • Compile all information required for the processing of the payroll and ensure its accuracy by verifying the output. • Work with the Finance Department to ensure the timely and accurate funding of each payroll for payroll-related liabilities and State and Federal taxes and provide support when needed with general ledger account reconciliations. . • Maintain the integrity of all payroll-related reporting including year-end reporting and annual employee tax documents. • Provide support to the Benefits and Human Resources department for various projects as needed. • Work as part of the Human Resources team to ensure that all employee information is maintained in an accurate and confidential manner. • Seek innovative ways to improve payroll processes and/or procedures. • Initiate and deliver process improvements and control in the payroll processes. Redesign payroll related policies and procedures as needed. • Research current and pending regulations affecting payroll and advise on any changes necessary; assist in ensuring payroll practices remain compliant with all federal, state and local regulations. • Provide expert guidance to business units on payroll operations and procedures. Identify training requirements and create and deliver relevant content to meet these needs. Job Specifications • High School diploma or equivalent experience. • Minimum of five years of advanced payroll systems experience required. • Experience working with the ADP payroll (Workforce Now) and benefits system preferred. • Ability to work independently on a daily basis, requiring strong organizational skills, initiative and good judgment. • Must demonstrate an ability to handle confidential information in a discreet and professional manner. • Experience in situations requiring a high level of customer service and patience is essential to success in this position. • Ability to research, analyze and resolve complex matters requiring comprehensive knowledge of payroll policies and procedures.

We have a Unique opportunity to join the UniBank team as part of the 2025 Commercial Banking Rotation Program . This position reports directly to our Chief Lending Officer and will work closely with other teams across the Bank. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for - then come join us! I mportant Dates Application portal will be open January 2025 Applications will be received until March 28, 2025 Final decisions will be made by April 18, 2025 Offers must be accepted by May 9, 2025 Position Overview The Commercial Banking Rotation Program is a 2-3-year rotational program designed to help you launch a challenging, accelerated and rewarding career. You'll have the tools to build a strong foundation in Commercial Credit Analysis, Commercial Risk Management, Commercial Relationship Management and other various functions and products offered to our customers. Throughout your rotations, you'll be an integral part of the team and have a wide variety of hands-on experiences. You'll develop a thorough understanding of commercial banking and risk management, while learning the fundamentals of relationship management, underwriting and portfolio management. Ongoing training will provide an in-depth look into critical teams and support functions, offering you a unique perspective across the Bank. You'll receive ongoing mentorship and career development from seasoned leaders and executives across UniBank, helping you build the necessary skills, competencies and experiences to accelerate your career. Challenging team and individual projects, client interaction and broad business exposure, will allow you to develop a strong foundation in financial & credit analysis, relationship management & sales while you grow as a leader in the financial services industry. Credit Rotation Formal credit training takes place with our Credit Administration team. As part of the on-the-job credit training, you will perform the following underwriting responsibilities: Prepare loan approval packages, in partnership with Commercial Banking and Sr. Credit team members for credit decisioning. Provide complete analysis of loan approval packages for new credit requests, as well as annual reviews of existing relationships, utilizing the various underwriting methods as established by Credit Administration. Analyze financial information to identify key strengths, credit risks, and mitigating factors associated with credit requests. Determine appropriate loan structures and banking solutions to meet customer needs. Monitor credit exposure for portfolio relationships. Participants will also be enrolled in the Credit Apprentice Training Program sponsored by the MA Bankers Association. Lending Rotations The Lending Rotations take place with our Business Banking, Commercial Banking and Commercial Portfolio teams. Associates will demonstrate their credit and sales skills, with direct involvement in the prospecting and loan approval process. Specific responsibilities include: Working with assigned group to analyze/structure debt facilities, conduct relationship reviews, create marketing plans, identify ancillary product opportunities, and conduct industry research. Observing and participating in prospect and customer calls. Observing and participating in sales, workload, and loan committee, meetings. Learning risk mitigation processes and understand various aspects of risk and compliance. Gaining an understanding of loan documentation and the loan closing process. Developing an understanding of the full breadth of UniBank's products and services offerings. Education, Training and Work Experience Bachelor's degree in Business related field required. Strong preference for Finance or Accounting major or concentration. Professional experience in financial, credit, or statistical analysis, and/or statement spreading and assessing companies through internships, part-time or full-time work, and/or extracurricular activities preferred. Excellent verbal, written and interpersonal communication skills. Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems. Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment. Must be self-motivated with strong initiative, accountability, and attention to detail. NOTE: This position overview is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are UniBank. Bank Different. Bank Unique. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in e-verify

We have a Unique Opportunity to lead our Douglas Branch team. We're looking for someone who expects and encourages continuous learning, holds themselves and their co-workers to impeccable standards and thrives in an environment where you'll be rolling up your sleeves and working along-side each other every day. You're an individual who possesses strong relationship skills, enjoys challenges and is looking for an opportunity to be part of and support an exceptional team. Position Overview As a Branch Manager you will manage, direct, and accept overall accountability for the retail performance of the financial center. You will be responsible for onsite operational compliance and internal controls and assure compliance with all laws, regulations and corporate policies. Essential Duties Direct a relationally oriented market driven customer centric sales culture focused on asset quality and service excellence. Demonstrates enhanced product and sales knowledge of retail products including but not limited to; mortgage and equity loan originations, cash management, and electronic services. Manage and direct implementation of financial center plans to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development and retention goals. Manage sales processes including customer profiling, target setting, call preparation, coaching and managing results. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures the branch and grounds are maintained such that safe conditions are provided, and appearance reflects professionalism. Maintains a regular schedule of sales calls on area businesses for both existing and prospective customers to obtain new business. Develops, coordinates and executes projects as requested by the Director of Retail Banking. Ensures that all branch marketing materials such as posters, brochures and rates are current, properly displayed, and that supplies are maintained. Communicate weekly goals, evaluate progress, establish weekly calling plans, and coach for targeted relationship development results to sales. Manages subordinate supervisors and/or non-supervisory employees in the bank. Is responsible for the overall direction, coordination, and evaluation of these units. Builds internal and external relationships through exceptional problem resolution, ownership and follow-through. Works with other managers in a team setting to create and develop branch sales, service, and operational standards and policies. Represent the bank within the community by participating in civic, service and community organizations. Attend local chamber, board, and networking events. Establish and execute community and networking events. Other duties as assigned Education, Training and Work Experience Bachelor's degree or equivalent required 3 years retail branch management and consumer lending experience required Small business lending experience preferred Ability to supervise and instruct, meet deadlines and to function in a changing environment Must have strong verbal, written, math, customer service, banking, sales, PC and operational skills Excellent leadership and employee development skills Must be able to handle stressful situations.

We have a Unique opportunity to join our Lending team as our Specialty Lending Processor. In this role you will be responsible for the specialty lending processing function. We are passionate about lending and helping people every step of the way throughout the ever-increasing challenges of the loan process. We're looking for someone who believes in the mission of a community bank, who gets excited about learning new things, strives to provide exceptional service and thrives in an environment where you'll be challenged every day. If working with new systems, having access to development programs and getting to work with some incredible coworkers every day excites you, then come join us! Position Overview: The Specialty Lending Processor performs a variety of activities to support the underwriter and ensures loans are processed and closed within departmental policy and compliance regulations. This includes inputting and updating loan data into the Loan Origination Software (LOS) for marine, aircraft and manufactured home loans, assemble and verify loan documentation for accuracy, review loan packages for completeness, and ensure all time sensitive disclosures and documents are delivered with accuracy and on a timely basis. Primary Accountabilities: Retrieves and reviews new loan applications via email or shared broker portals. Verifies information on loan applicants, such as employment, rent, residence and creates customer folders, profiles and enters loans into the LOS; Responsible for running due diligence checks on applicants as needed (Lexis Nexis, Google, Courts, IDV, etc.). Responsible for the accurate validating of packages when they are received from Loan Brokers. Keeps Broker records/reports up to date. Ensures all files for all applications are assembled in a timely manner and maintains the file for each application in process. Continually monitors and updates verified information in the LOS and the physical file as it is received. This includes items such as surveys, liquidity, title searches, aircraft valuation and entity documentation. Review and prepare completed closed loan packages received from brokers for accuracy. Prepare wires and Customer Relationship Management (CRM) ticket for loan funding. Informs underwriter/supervisor of any documentation or customer issues relative to the loan process. Mail adverse action letters to customers. Prepare and move a copy of the digital file to shared loan servicing drive for scanning. Coordinates closings and funding with brokers. Interacts with originating outlets to ensure compliance and effectiveness of products and documents. Ensures timely booking of loans in cooperation with Loan Operations department. Other duties as assigned Knowledge, Skills, Education & Work Experience: High-school degree or equivalent required, College degree preferred Minimum of 2 years of lending experience helpful Strong computer and organizational skills including MS office and Adobe are required Knowledge of consumer loan regulations including but not limited to HMDA, BSA, AML, RESPA, Reg Z, Reg B and Fair Lending Must have time-management and be detail oriented, be able to review documents with great detail, and have good verbal and written skills. About UniBank We are UniBank, a team of civic-minded financial professionals and all around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in e-verify

We have a Unique opportunity for an early to mid-career Compliance professional to join our team as a Sr. Compliance Specialist. We're looking for someone who is excited about being part of an organization that is integral to the community, believes in continuous learning, holds themselves and their co-workers to impeccable standards and thrives in an environment where you'll be rolling up your sleeves and working alongside your teammates every day. On our team you'll get to work with employees across every Bank function, actively research compliance/regulatory trends and patterns, conduct reviews and be supported while you hone your unique skills. Position Overview This position is responsible for performing federal, state statutory and regulatory compliance duties under the direct supervision of the Compliance Officer, to ensure documents, projects, processes, or product initiatives comply with regulatory and legal requirements and Bank policy. This role will perform risk assessments, compliance reviews, synthesize analyses, identify root cause(s), and provide recommendations to management that influence business solutions. Primary Accountabilities Responsible for assisting in completion of the annual compliance risk assessment alongside of the Compliance Officer. Prepares or assists in preparing quarterly Compliance Committee package materials and takes Compliance Committee minutes. Maintain accurate and up-to-date inventory of applicable state laws and federal regulations. Assist in creations, review and revision of compliance related policies and procedures. Perform complex compliance reviews adhering to an established schedule. Participate in all phases of the review process including planning, testing, evaluating risk, identifying mitigating controls, developing conclusions, writing reports, and maintaining work papers for compliance monitoring. Ensure that existing and proposed bank business practices, policies, procedures, marketing materials, customer correspondence, documents and disclosures comply with federal and state regulations. Monitor/track all open compliance findings until satisfactorily resolved. Conduct formal follow-up to determine the adequacy and effectiveness of actions taken. Prepare reports of findings and results for the Compliance Officer. Validates open compliance review items for conclusion and closure. Assist in developing and maintaining compliance monitoring programs and periodic testing procedures, including workpapers and report formats. Assists in establishment of regulatory compliance procedures and recommend changes and/or enhancements to policies and procedures. Helps to ensure new and existing policies and procedures accurately reflect regulatory requirements, business practices, and third-party oversight principles. Partner with business units to ensure their questions and issues are answered and addressed timely. Monitor changes in laws, regulations, and policies as well as regulatory best practices related to the bank's compliance programs. Maintain current knowledge of legislative developments, state and Federal laws and regulations as well as regulatory guidance and industry best practices related to consumer compliance. Prepare monthly regulatory updates for management. Support management in the development of the department's strategic plan and all data and reporting needs. Responsible for oversight of the Bank's Policy management program and attestation process. Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations. Assists Compliance Officer in review and monitoring complaints, including trend analysis. Assists in review of marketing materials for adherence to compliance requirements. Responsible for assisting in enhancement and evaluation of key Quantivate application module (as assigned). Responsible in identification of gaps in controls, proposal of solutions and implementation of corrective actions with the business units alongside of Compliance Officer. Provides support for regulatory examinations and audits. Other duties as assigned, including back-up functions for the Compliance Officer. Knowledge, Skills, Education and Work Experience Bachelor's Degree required. Minimum 3 - 5 years banking or comparable experience. Minimum 2-year previous exposure to compliance programs, policies and consumer regulations required. Commitment to continuous education expected. Must be committed to obtaining the following certifications when prerequisites are met. CRCM. Experience in project management and regulatory research a plus. Strong analytical and reading comprehension skills, with ability to conduct research and exercise good judgement when making decisions and presenting solutions needed. Demonstrated ability to handle challenging situations with poise and tact. Able to clearly articulate ideas and information consistently, effectively in both written and verbal communications. Must have proficient computer skills, including Word, Power Point, and Excel, and excellent interpersonal, organizational, verbal and math skills. Exceptional presentation skills. About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in e-verify

Apply Req ID: Req1372926 Date posted 03/10/2025 Director, Business Intelligence & Reporting Boston, United States of America Maintains and monitors data and databases to meet the company's current and projected future needs. Reviews and ensures the quality, accuracy and security of data in accordance with established procedures and standards. Monitors database activity and the relationships between the database users and applications to ensure appropriate data usage and resolve data conflicts. Collaborates with technology/infrastructure staff to identify data relationships and functional requirements. Collects, organizes and analyzes data sets to draw conclusions to maximize efficiency of internal operational processes, to manage risk, and to position the company to better serve clients through enhanced product and solutions offerings. Responsible for drawing insights from large sets of quantitative data. May use advanced analytics technologies, systems and software. Develops data-driven recommendations that support key business decisions across the company. Performs analysis and prepares forecasts and recommendations for product preferences, sales coverage, market penetration, market practices and sales trends. Researches market conditions to determine potential sales of a product or solution. Analyzes, compiles and manages market and economic research on the market's product or solution requirements and competitive environment to identify enhancements to current features and functionality. Essential Functions/Responsibilities: Provides ongoing business and technical management of the Business Intelligence (BI) platform development, including day to day operations, projects, and commercialization leading to broad adoption across the organization. Builds strong partnerships with stakeholders across the business to maintain executive level reporting with zero quality defect and consistent on-time delivery. Conducts executive reporting, competitive intelligence and associated policies, methodologies and resources. Spearheads modeling and analytics efforts to provide insights into new product launches/initiatives. Designs and develops analytical reporting metrics and dashboards across all critical business unit(s) and processes for senior leadership. Communicates with senior leadership on strategic matters. Designs and develops quantitative analysis to support the development, validation and implementation of data modeling, database design, data mining, and segmentation techniques. Oversees and serves as subject matter expert on Business Intelligence (BI). Creates actionable recommendations designed to improve business performance. Manages data gathering efforts with internal and external business partners. Serves as a key liaison between business and IT groups, acquires and delivers on business requirements, and successfully manages external vendors. Manages all projects across the Business Intelligence (BI) department; including, milestones/deadlines, deliverables, budgets, resources, and building key stakeholder relationships. Provides thought leadership by proactively identifying new business intelligence platforms that drive a higher level of data democratization, self-service analytics, and overall growth in digital capabilities among the workforce. Assembles project plans, procedures, resources to ensure accuracy and timeliness in project completion. Collaborates with stakeholders to improve current analytics processes and develop new capabilities. Manages most strategic accounts and relationships for the Business Intelligence (Bi) department. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree or equivalent work experience: Computer Science, Management Information Systems or equivalent field. Req Master's Degree Computer Science, Management Information Systems, or equivalent field. Pref Work Experience: 12+ Years Relevant work experience Req Skills and Abilities: Advanced SQL experience. Ability to manage multiple, continuous technical projects. Ability to balance between data needs and requirements for action. Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Ability to convey a sense or urgency and drive Ability to lead, influence and direct peers, subordinates and management. Ability to make effective decision making on complex matters. Ability to effectively interact with the market, executive management and vendors. Ability to effectively communicate and build relationships with multiple levels of the organizational structure, including senior level management. Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed. Ability to communicate and influence senior executive leadership. Ability to interact with senior level management; experience interfacing with multiple levels of the organizational structure. Ability to adapt and adjust to multiple demands and competing priorities. Diversity & EEO Statements: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Primary Location: Boston, MA, Boston Other Locations: Massachusetts-Boston Organization: Santander Bank N.A. Salary: $120,000 - $205,000/year

We have a Unique opportunity for an experienced technology professional to join our IT team as a Senior IT Specialist. We're looking for someone who is ready to roll up their sleeves and be part of the team that keeps UniBank running every day. As part of our team, you'll be involved in cyber security, virtualization, networking, telecommunications, disaster recovery strategies, business systems, helpdesk support, and more. We are a team that enjoys working together and believe that you never stop learning. If being part of a Bank where supporting the local community is part of our mission is what you've been looking for, then come join us! Position Overview The Senior IT Specialist supports the team in maintaining optimum performance, security and control of computer hardware, software, and printers. They will provide support for the UniBank user community and act as an escalation point for helpdesk tickets as well as perform operational support of IT systems. This may include system security updates, vulnerability mitigation, server upgrades, Virtual Desktop engineering, and mobile device OS security. They will ensure procedures are performed appropriately, documented thoroughly, and that no crucial data is damaged. They may act as back-up to other team members as needed. Primary Accountabilities IT Strategy Maintain up-to-date documentation of Bank's systems, using appropriate diagramming and configuration tools. Assist with maintenance, upgrades and roadmap strategies of IT systems and solutions. Participate in IT Working groups and on other special project teams as assigned, to provide system support advice and recommendations. Provide regular operations reports to IT management. IT Operations Administrating Microsoft servers supporting user account management, Active Directory, DNS, DHCP, security, Group Policy, and scripts. Maintaining and monitoring bank systems, virtual servers, networking components, and telecommunication equipment. Perform technical work as assigned which may include tuning of systems, developing and generating reports and scoping/coordinating technical solutions for business problems; includes needs analysis, data gathering and report generation. Escalation to Manager and/or vendors to resolve issues as appropriate. Recommend and order equipment for end users in compliance with department and Bank policy. Recommend changes or additions to systems and solutions as appropriate to ensure cost efficient, reliable, and timely services. Perform application administration duties, account set-ups, and various system duties as directed. Work diligently to document, communicate, and submit progress reports on assigned tasks in department task management databases. Participate in implementations or rollouts of various software. Project team member and/or project leader on infrastructure projects or system upgrades IT Support Supporting day-to-day operations and resolving any problems relating to desktops, laptops, printers, mobile devices, servers, networking, business applications, hardware and software within a high demand and fast paced environment. As part of the IT team, the Senior IT Specialist will provide Tier 2 support for all computer-related helpdesk issues in the Bank. This includes, but is not limited to: Analysis and resolution of user program issues - such as business applications, Microsoft Office, and internet-based programs. Analysis and resolution of local networking issues - such as connectivity, workstation protocol configuration and related issues. Regular and emergency maintenance and/or replacement of software and hardware on user workstations as required. Deploy and support mobile devices, including but not limited to iPhones, iPads, and related MDM software. Provide support for Mitel VOIP phone system in the Main Office and Branch locations. Travel to and between Branches may be required at times. Provide user training as requested and required. Support other IT teammates in day-to-day operations of internal and customer facing services as requested. Other related duties and tasks as assigned. Knowledge, Skills, Education and Work Experience Two-year Bachelor's degree required, Four-year Bachelor's degree preferred. 5+ years in a User Services role supporting every aspect of the desktop computing environment including Microsoft Windows, Microsoft Office, desktop applications, printers, and hardware. 4+ years' proven installation, support, and administration of Microsoft Servers including operating systems, Active Directory, DNS, DHCP, Group Policies, and scripting. 2+ years' experience directly supporting Microsoft Exchange 2013+ and/or Microsoft Exchange Online or equivalent. Must have exceptional interpersonal, analytical, mathematical, and problem-solving skills. Highly skilled in communicating with non-technical users in a professional manner and can work independently and effectively in a fast-paced environment. Strong written and communication skills needed. Ability and willingness to be on call as needed per the Department rotation schedule for after hours and weekend coverage. May need to lift/move up to 25lbs on a periodic basis. Additional desired experience VMware VSphere supporting and troubleshooting guest VMs SMB firewalls from SonicWALL and Fortinet Basic script writing, SQL, VB, etc. Network Switch Configuration Red Hat or Ubuntu Linux Experience working in a Bank IT environment. Microsoft certifications VMware Horizon Office 365 Implementation About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. As a member of the IT team, you may be responsible for certain aspects of our Incident Response Program, including, but not limited to, administrative, consultative or active engagement in activities around the Incident Response Program policy and processes. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E-Verify

BankProv: BankProv is the nation's 10th oldest bank, proudly rooted in a legacy of trust and reliability. As a full-service commercial bank, we offer a unique blend of traditional banking services and innovative financial solutions tailored to meet the evolving needs of our diverse clientele. We provide fully insured business accounts, advanced cash management tools, and a variety of lending options, including small business, commercial real estate, business acquisition finance, and mortgage warehouse facilities. Our commitment to our community goes beyond banking. We are dedicated to fostering financially strong and thriving communities, investing in our clients' success, and supporting the growth of local businesses. As a subsidiary of Provident Bancorp, Inc. (NASDAQ: PVBC), we leverage our heritage and forward-thinking approach to make a positive impact. Our culture at BankProv is built on a foundation of core values: collaboration, empathy, courage, and innovation. We believe in working together to achieve common goals, understanding and addressing the needs of our clients and colleagues, taking bold steps to overcome challenges, and constantly seeking new ways to improve and evolve. We are looking for tech-savvy individuals who share our values and are eager to help us drive the future of banking. BankProv operates within the Entrepreneurial Operating System (EOS) model, embodying an entrepreneurial spirit that drives us to be curious, embrace change, and push beyond our comfort zones. Join us as we shape the future of banking. Position Summary: The Relationship Specialist provides exceptional client experience by handling banking transactions, addressing account inquiries, and resolving client concerns. This role involves providing tailored product and service recommendations, ensuring accurate processing of financial transactions accurately, and managing the opening and maintenance of new deposit accounts while upholding the integrity of client information. Additionally, the Relationship Specialist focuses on building lasting relationships with clients, contributing to branch sales targets, and delivering a seamless, positive banking experience. Client Experience: Greet clients warmly and assist with their inquiries regarding accounts, products, and services. Provide accurate information about banking products such as personal and business checking accounts, and savings accounts. Address and resolve client concerns and complaints in a professional manner. Transaction Processing & Account Management: Process deposits, withdrawals, transfers, and payments accurately. Ensure compliance with bank policies, procedures, and regulations during transactions. Handle cash and check transactions, maintaining accuracy and confidentiality. Open and maintain personal and business accounts. Assist clients updating account information and completing transactions. Educate clients on features and benefits of BankProv.'s products and services. Sales and Referrals: Identify client needs and recommend appropriate banking products and services. Cross-selling of financial products. Participate in sales campaigns and work towards achieving individual and branch targets. Refer clients to branch leadership for cash management services and lending opportunities. Branch Operations and Compliance: Ensure compliance with bank policies, procedures, and regulatory requirements. Assist the Senior Relationship Specialist to ensure audit completion. Follow security measures for handling cash and confidential information to prevent potential fraud and loss. Preferred Knowledge, Skills, and Abilities: * Excellent client experience and relationship-building skills. * Strong problem-solving and decision-making abilities. * Sales-oriented with a focus on contributing to branch targets. * Attention to detail and ability to handle transactions accurately. * Ability to problem-solve effectively with a client first mindset. * Strong written and verbal communication skills and the ability to effectively communicate with clients and colleagues. * Ability to work effectively within a team environment. * Strong organizational skills with the ability to prioritize tasks. * Basic math skills and proficiency with computers and bank software. * Comfortable assisting clients over the telephone. * Embraces BankProv.'s core values of Empathy, Courage, Collaboration, and Innovation Preferred Education and Experience: * High school diploma or GED required. * Minimum of 1 year of retail banking experience. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, employees may occasionally be required to stand; walk; sit; use hands, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently. Employees may occasionally lift and/or move up to, or in excess of 10 pounds. Specific vision abilities may be required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Prolonged periods of sitting at a desk and working on a computer. Travel: Availability to travel on short notice to meet immediate business needs may be required. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. BankProv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. If you need assistance or accommodation completing the employment application, please contact us at *************************** and we will gladly assist you.

About Brookline Bank Since 1871, Brookline Bank has built a legacy of consistent financial strength, trust, outstanding banking services, and strong customer relationships. Today, we have 30 branches that deliver an expanding array of valuable banking and financial services geared to helping individuals and businesses manage their finances. As a trusted financial resource to our customers, it's our everyday commitment to do more, deliver more, and exceed expectations. What is Brookline Bank's most valuable asset? Our employees! We pride ourselves on hiring candidates that embrace our Core Four Values: Adaptability, Accountability, Leadership, and Teamwork. That's why we offer competitive pay and excellent benefits, including a matching 401k. Brookline Bank provides a great working environment that thrives on collaboration, drive and authenticity. Currently, we are seeking an ambitious Credit Analyst who thrives in a team setting, is driven, has integrity, is authentic, and is interested in pursuing a career in Commercial Real Estate. This position is located in our Back Bay corporate location in Boston, MA. The primary responsibilities include analyzing and underwriting credit requests for Bank prospects and customers and to maintain and monitor loans within the portfolio under the supervision of lending officers. Job Duties and Responsibilities Analyze and underwrite credit requests in a timely manner by leveraging the following resources: interactions with the loan team, meetings with customers/prospects, spreading tools, industry/market research, credit/financial due diligence, appraisals, web research, and other resources as necessary. Accurately identify loan policy exceptions as well as red flags during the analysis process (market risk, bankruptcies, late payments, past due taxes etc.) and bring those to the attention of the lender. Discuss deal structure, cash flow, collateral, and customer character with Relationship Managers (RM). Present written analysis, observe presentations by lenders, and present credits from time to time as directed. Accompany RM on customer calls and interact with customers, in person, and over the phone as directed by lender. Interact with financial professionals including CPA's, CFO's, listing agents, brokers, appraisers, etc. as needed to assist in the underwriting of credit memos and other tasks for the department. Conducts market surveys through contact with brokers, online research, licensed database software (CoStar, Reis, MLSpin) etc. Manage existing portfolio of customers by tracking and preparing annual reviews of relationship obligations. Prepare minutes for loan committee(s). Performs other related duties as required or directed. Job Specifications (Skills, Knowledge and Abilities Required) Bachelor's degree in relevant field 1+ years of commercial credit experience Excellent written and oral communication skills Excellent interpersonal skills and a team orientation Excellent critical/analytic thinking skills Extensive knowledge of PC applications, including Excel, Word, Adobe, Outlook Extensive knowledge of Silverlake Xperience, JHAknow, and nCino preferred but not required Become well versed in the Bank's credit policy and underwriting standards Learn, become familiar with, and fulfill compliance requirements Self-driven and highly accountable Ability to multi task on several responsibilities effectively and meeting all expected deadlines and expectations set by the loan team or your manager

Job Details Operations Center - Worcester, MA Full Time FinanceJob Posting Date(s) 02/14/2025Description Job Title: Collections Clerk Status: Hourly, Non-Exempt Department: Collections About Us: Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do. We can't do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us stronger. Summary: As a Collections Clerk, you'll play a vital role in helping members navigate financial challenges while ensuring compliance with regulations. From proactive outreach and payment processing to managing delinquent accounts and representing the credit union in Small Claims Court, you'll make a direct impact on both our members and our organization. This is a great opportunity for someone with banking experience who thrives on problem-solving, collaboration, and building positive financial outcomes. We offer career growth, ongoing training, and a supportive team environment where your contributions truly matter. Essential Duties and Responsibilities: Proactively contact members regarding past-due accounts to provide payment solutions. Processes and records member payments, communication, and interactions accurately and efficiently. Prepare and send certified letters, mortgage delinquency notices, and foreclosure-related correspondence as needed. Handle overdraft charge-off accounts and incoming cash items, including bounced checks, reclamations, and closed accounts. Represent the credit union at Small Claims Court hearings and payment reviews. Compile and submit month-end reports and foreclosure updates to the supervisor. Maintain strict confidentiality and uphold security protocols to protect member and employee information. Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items. Will actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements. Perform additional job-related duties as assigned. Qualifications/Requirements: Previous banking or credit union experience required. Strong verbal and written communication skills, including good grammar and spelling skills, with the ability to provide clear and professional assistance. Excellent problem-solving skills, with the ability to analyze account details and resolve member concerns. Proficiency in Microsoft Office (including Word, Excel, Outlook, and Teams) and the ability to learn new banking software systems. Strong attention to detail with the ability to accurately document member interactions, payment arrangements, and account updates. Ability to take clear and concise notes during member communications to ensure accurate record-keeping. Strong multitasking abilities-comfortable navigating multiple systems while handling inquiries. Ability to work independently while collaborating with cross-functional teams. Ability to be available for work punctually, and as scheduled. Education and Experience: High school diploma or GED required. At least one year of experience in a credit union or banking role required. Physical Demands: This role primarily involves working at a desk, using a computer, and engaging in phone or video conversations. Employees may need to sit for extended periods, move about the office, and occasionally lift or carry items up to 20 pounds. Reasonable accommodations will be provided as needed. Work Environment: This is a professional office environment with moderate noise levels and periods of higher activity, such as increased call volumes. Employees should be comfortable working in a fast-paced setting with occasional interruptions. .

About Brookline Bank Since 1871, Brookline Bank has built a legacy of consistent financial strength, trust, outstanding banking services, and strong customer relationships. Today, we have 30 branches that deliver an expanding array of valuable banking and financial services geared to helping individuals and businesses manage their finances. As a trusted financial resource to our customers, it's our everyday commitment to do more, deliver more, and exceed expectations. What is Brookline Bank's most valuable asset? Our employees! That's why we offer competitive pay and excellent benefits which includes a matching 401k. We pride ourselves on hiring candidates that embrace our Core Four Values: Adaptability, Accountability, Leadership, and Teamwork. Brookline Bank provides a great working environment that offers opportunities for advancement. Brookline Bank is currently seeking a Mortgage Banking Originator. This position may be based in our Wellesley Hills location . This position is responsible for soliciting and servicing a variety of residential mortgage loans. Interview applicants, collect financial data and documents, and make recommendations regarding the loan products that best meet the borrower's needs. Assist buyers in the purchase process through closing. If you are experienced in mortgage originations and interested in joining the team then please apply today! Principal Duties and Responsibilities • Develop and expand internal and external referral sources to grow mortgage business. • Work closely with borrower(s) to secure all required information and loan documentation required for underwriting. • Submit applications and supporting documentation consistent with all state and federal regulatory and compliance guidelines. • Provide ongoing communication and updates to borrower(s) on the status of their loan request. • Provide all follow-up documentation as requested by underwriting/processing within a timely manner. • Follow up on all conditions to ensure timely loan closings and rates lock expirations are satisfied. • Cross-sell other bank products and work with appropriate business partners to deepen banking relationship. • Work to meet the credit needs of the communities the Bank serves, including helping low- to moderate-income residents acquire and remain in affordable housing. • Cultivate and maintain relationships with branch personnel within lending area. Job Specifications Bachelor's degree preferred. Minimum of 5 years' experience in mortgage originations with a well-developed client base. Extensive knowledge of various loan products including: FHA, VA, and MassHousing, LMI Lending and portfolio lending. Knowledge of FNMA/FHLMC products and guidelines. Extensive knowledge of mortgage application procedures including disclosures, GFE, TIL, HMDA and RESPA requirements. Ability to work independently and be self-motivated. Effective written and verbal communication skills. Bilingual Spanish highly preferred. Excellent sales and consulting skills. Strong interpersonal skills. Accuracy and attention to detail.

About Brookline Bank Since 1871, Brookline Bank, a subsidiary of Brookline Bancorp, has built a legacy of consistent financial strength, trust, outstanding banking services, and strong customer relationships. Today, we have 30 branches that deliver an expanding array of valuable banking and financial services geared to helping individuals and businesses manage their finances. As a trusted financial resource to our customers, it's our everyday commitment to do more, deliver more, and exceed expectations. We are currently hiring a temporary Teller in our Arlington branch during the summer months. This could be a great opportunity for a college student! As the primary contact, Tellers greet customers in a friendly and professional manner and process transactions with speed and accuracy. If you believe you have what it takes and are interested in joining our team then please apply today! Responsibilities • Maintain and balance a cash drawer • Balance within an acceptable time limit and within the guidelines of the Teller Variation Policy. • Process routine teller transactions • Cash checks within established check cashing limits, follows check cashing policy and seeks supervisory approval when necessary. • Follows all bank policies and procedures including security of the bank's assets to minimize exposure • Basic knowledge of bank products and services • Identify sales opportunities • Contribute to the overall branch goals Required Skills • Cash handling experience • Retail banking or customer service experience • Excellent communication skills • Basic computer knowledge • Positive attitude • Work involves sitting, extended period of standing, occasional walking and lifting up to 50 pounds

We have a Unique opportunity to join our team as a full-time Float Relationship Banker based out of our Shrewsbury Branch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about forming relationships with customers, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for - then come join us! Position Overview Responsible for all customer service duties including sales and relationship management, while reaching or exceeding established goals. Master the UniBank delivery process and product knowledge to develop customer relationships by performing the following essential duties. Primary Accountabilities Continually exceeds customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty. Serve as customers' single point of contact on all UniBank products and services. Services customers by processing a variety of teller and platform transactions quickly with minimal or no errors according to established bank policies. Cross sells products and services and makes appropriate referrals to other staff members and departments to ensure customer needs are met. Verifies all transactions and proves cash drawer upon completion of assigned shift to ensure compliance with UniBank Standards of Performance Policy. Seeks assistance as needed to resolve proof discrepancies. Performs security function by opening and closing bank and vault and ensuring overall safety and security of bank grounds. Opens new accounts, certificates of deposit, and all other products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system. Takes consumer loan applications with a focus on cross-selling other bank products and services. Retains existing customers and develops new customer relationships. Implements all sales strategies, including new products and services and participates in business development and outreach as directed by management. Proactively resolves customer complaints. Works in a team setting on various projects including employee contests, sales programs, etc. Adhere to established standards, policies and procedures. Deliver strong community visibility. Participate in community and networking events Responsible for compliance with all laws, regulations, and corporate policies with specific adherence to branch operations, security and procedures. Other duties as assigned. Knowledge, Skills, Education and Work Experience High school diploma or equivalent required; Associates Degree preferred. Experience with cash handling, customer service, and sales required. Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills. Ability to work independently and in a team environment Valid driver's license used to travel between Unibank branch locations About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E-Verify