TTEC Jobs

Training Manager Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll Do - Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You'll report to the Training Manager. In this role, you'll impact your team and learners through managing the training programs. During a Typical Day, You'll + Manage day-to-day operations, processes, and reporting + Improve the key success metrics associated with training goals + Deliver excellent customer service and communication + Develop, coach, support, and evaluate the team to help them reach for amazing + Ensure your team has the tools, systems, and support needed to perform training performance What You Bring to the Role + 1-year minimum experience managing training and/or adult learning programs + 4 years' experience in training and/or adult learning + Team building and nurturing an inclusive learning environment + Encouraging coaching skills + Data analysis and reporting skills + Customer and employee focused mindset + Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly + Call center experience + Have an active Resident State Health Insurance License Compensation and Benefits + The anticipated range for individuals expressing interest in this position is $22-$25/hr. + Visit ************************************************ for more information A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI-Remote **Title:** _Seasonal Healthcare Licensed Training Manager_ **Location:** _TX-Austin_ **Requisition ID:** _043L7_

Seeking a highly skilled and experienced Senior Security Engineer focused on Email Protection to join our cyber security team. The ideal candidate will have an expertise in email protection solutions (preferably Abnormal and/or Microsoft Defender for Office). This role will be responsible for designing, implementing, and managing email security solutions to protect our organization's assets from email-based threats. RESPONSIBILITIES Design, implement, and manage email security solutions such as Abnormal, Microsoft Defender for Office and Defender for Cloud. Develop/tune email protection policies based on feedback from Security Operations team. Conduct regular security assessments and develop policies to enhance email security. Develop and document processes for engineering activities with respect to email security Collaborate with other cyber security and IT team members to ensure comprehensive protection across all email platforms. Provide technical expertise and support for email security-related projects and initiatives. Manage Defender for Cloud - CSPM/CWPP Maintain and track compliance (CIS/NIST/MCSB/SOC2) frameworks in Defender for Cloud Work with IT and Vulnerability management to maintain cloud environment posture Stay up to date with the latest security trends, technologies, and best practices. REQUIREMENTS Bachelors Degree in Information Technology, Computer Science, or a related field Minimum of 5 years of experience in email security engineering Strong knowledge of email security protocols and technologies Strong expertise in Microsoft Defender suite Proficiency with Azure environment Experience with security tools such as firewalls, VPNs, SEIM, NAC, IPS, and advanced malware systems Excellent problem-solving and analytical skills Strong communication and collaboration skills Relevant certifications such as CISSP, GIAC, GCIA, CEH, or equivalent are preferred WORK ENVIRONMENT 100% Remote Position

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** This position of Field Service Support Technician will be an integral role within our Lifeline business. For almost 50 years, Lifeline has been the leader in personal emergency response services in the home and in senior living communities. With a focus on serving the needs of our most vulnerable populations, today's Lifeline delivers comprehensive senior population health solutions through emergency response services, medication management, predictive analytics and digital engagement. Our products and services meet the needs of a diverse set of stakeholders from seniors to caregivers, payers and providers ultimately driving improved enrollment, patient compliance and quality outcomes. Field Service Support Technician This position will support the Boston, MA area with a radius of up to 100 miles, so if you live within a 30-minute drive to the Boston, MA area then this will be an ideal location for you. The schedule is M-F 9a - 5:30pm. In this role, you have the opportunity to: The role of the Field Installer is to provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline's personal emergency response equipment, as well as other Home Monitoring service devices. If you are a caring and compassionate person who enjoys speaking with seniors and can work independently, this could be the job for you! The territory you will cover is Boston, MA, with a radius of up to 100 miles. You are responsible for: Ability to adjust training to meet the needs of our subscribers. This may include speaking more slowly and clearly to ensure they understand our service. Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner. Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products. Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required. Provides management with feedback and ides for continuous improvement Occasional evening and/or weekend appointments required for emergency service work orders You are a part of: Connect America -Lifeline Systems Company. To succeed in this role, you should have the following skills and experience: High School Diploma or GED Ability to operate basic machinery (fax machine, PC) dexterity to install hardware Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications) Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change Ability to organize and prioritize multiple tasks and to follow step by step installation instructions Valid Driver's license (Up to 75% travel - local within 100-mile radius) Adheres to uniform/dress code as required by the company Ability to lift up to 40 pounds and ability to climb stairs In return, we offer you The opportunity to work within a world-class customer service department providing a service that can save lives. You will also be eligible for benefits the first day you start work at Lifeline. M-F 9am - 5:30pm 40

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We are seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading. As a Google CCAI Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full lifecycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results. What You'll Be DoingSupport voice and digital AI Self-Service solutions for large, multi-location contact centers Design, develop and implement AI self-service applications with Google CCAIAbility to interface with clients as needed to drive towards implementation of AI solutions Serve as a strong contributor to the Google Delivery practice Google CCAI projects Collaborate with project team members to provide input to conversation design specifications Integrate to backend systems using web services, databases, and reporting Perform Unit Testing of developed code Assist with System and Functional Testing What You'll Bring to the Role8+ years of application development experience overall4+ years of experience with Google Dialog Flow ES/CX1+ year of technical on-hands experience with Google Cloud CCAIGoogle Certification a plus and/or Badge completion required Knowledge of Cloud Services Architecture, Apigee, Vertex AIAbility to support multiple projects at the same time Experience in supporting large multi-site contact center implementations Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and AmazonProficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.Must be able to work independently, be organized, self-motivated, and have attention to detail Excellent communication skills, both written and verbal Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, SwiftSupport integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, ReportingBachelor's degree required Desired Experience1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9Bilingual (Spanish) skills a plus What You Can ExpectThe anticipated range for individuals expressing interest in this position is $120,000 to $130,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Mandatory Skills: • 3+ years experience with Sterling Order Management (OMS) Suite • 3+ Years experience in implementation of eCommerce solutions for multi-channels Retailers • 3+ Years experience in presenting to Customer Management / Stakeholders • 3+ Years experience in integrating Sterling Order Management (OMS) Solutions with downstream back office systems • 3+ Years experience in integrating eCommerce Solutions with Business Partners with various communications protocols (REST, WSDLs, Gateways, APIs, etc.) • Experience developement on eCommerce websites or other Internet transactional applications • Experience with end-to-end development, including back-end database layer, WCS, Sterling Order Management (OMS) application server/web server layer and UI layer • Integration experience with Third Party Applications (examples: Search Engines, Web Services, Tax Processors, Payment Processors, Fulfillment, Ad Engines). • Detailed knowledge of Service Oriented Architecture (SOA), Enterprise Service Bus (ESB), and Object Oriented Analysis and Design/Development (OOA/OOD). • Ability to think strategically and help development/architect teams for strategies and tactics that produce fast turnaround • Excellent personal communication, leadership, and organizational skills. Roles and responsibility • Design and develop ecommerce systems for fullfillment using Sterling Order Management (OMS) . • Contribute to the overall design and architecture of web applications. • Analyze and diagnose any issues that could adversely impact any functional capabilities of WebSphere Commerce applications. • Ensure that implementations meet the required scalability and reliability required for e-commerce operation. • Analyze and optimize database and core commerce functions • Web technologies/development (Java, J2EE, HTML, JSP, EJB, Rest services) • Experience in implementation, customization, and integration of Sterling Order Management (OMS) . • Work with various models in Sterling Order Management (OMS) . • Strong working knowledge and experience with JavaScript including AJAX/JSON and JavaScript application frameworks such as jQuery and Dojo. • Strong working knowledge of IBM DB2 database/SQL Desirable Technical / Functional Skills Work with different teams - Business, Solutions - Portal and team of Architects to create overall user interface, Implement solutions with complete considerations on Infrastructure capability, performance, supportability to achieve end user business results. Total experience in required skill (years) 6 + years Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a **Bilingual Licensed Property & Casualty Insurance Agent - Spanish-English** working remotely in the United States, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. **What You'll be Doing** Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. **During a Typical Day, You'll** + Answer incoming communications from customers + Conduct research to provide answers for customers to resolve their issues + Some upselling of products or services to existing customers may be required **What You Bring to the Role** + Active Property and Casualty license + 6 months or more of customer service experience + Great written and verbal communication skills in Spanish-English + High school diploma or equivalent + Recognize, apply and explain your product or service knowledge + Integrity to follow guidelines on maintaining members' privacy + Computer experience + High speed internet (> 10 mbps) + While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) + Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in **What You Can Expect** + Continuing education paid for by TTEC + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Base pay of $23 per hour plus performance bonus opportunities + And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************************************ for more information. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Job:** __Customer Care Representative_ **Title:** _Bilingual Licensed Property & Casualty Insurance Agent - Spanish-English Remote USA_ **Location:** _null_ **Requisition ID:** _043TB_

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications while speaking with customers Prior customer service/troubleshooting experience preferred BILINGUAL (English & can SPEAK SPANISH) Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details: Start Date: February 24, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) Pay: $15.87/hr Must be Bilingual (English & Speak Spanish)

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. What You'll Be DoingLead voice and digital AI Self-Service solutions for large, multi-location contact centers Design, develop and implement AI self-service applications with Google CCAIAbility to interface with clients, lead design decisions and drive towards defining solution requirements and technical design Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects Collaborate with project team members to provide input to conversation design specifications Integrate to backend systems using web services, databases, and reporting Perform Unit Testing of developed code Assist with System and Functional Testing What You'll Bring to the Role8+ years of architecture and design experience overall4+ years of experience with Google Dialog Flow ES/CX2+ years of technical on-hands experience with Google Cloud CCAIGoogle Certification a plus and/or badge completion required Knowledge of Cloud Services Architecture, Apigee, Vertex AIAbility to support multiple projects at the same time Experience in managing large multi-site contact center implementations Experience managing and guiding developers or interest in doing so Experience in writing Solution Document Designs/specifications for IVA applications Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and AmazonProficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.Must be able to work independently, be organized, self-motivated, and have attention to detail Excellent communication skills, both written and verbal Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, SwiftSupport integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, ReportingBachelor's degree required Desired ExperienceStaff management 1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9 What You Can ExpectThe anticipated range for individuals expressing interest in this position is $130,000 to $160,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world's biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world's largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions! Our Core Values: Relentlessly Pursue Excellence Empower People & Partners Make a Difference No Boundaries Embrace Possibilities What you will take on: Successfully complete prospecting activities to potential customers for rapid expansion on your own initiative, from company leads, and via the company's channel and alliance partners. Capably articulate the Arise value proposition and demonstrate how it will provide specific benefit to the customer and their end customers. Work alongside VPs of Sales for lead generation Deliver 6 prospect meetings per week and 1 qualified opportunity per month through prospecting efforts Take a strategic view of the customer's set of business issues and consult with each of them broadly on both current and future opportunities for an Arise engagement. Our new team member will need: A proven business development leader who has demonstrated substantial success developing new business relationships with executive decision-makers Experience in high-velocity sales and thrives in quota based organization Minimum of two years of experience in prospecting activities for complex outsourcing business Comfortable with rolling up sleeves to achieve quota Understanding and passion for a service business model rather than a product model or an IT centric model. Prior success in a hands-on role in a limited-resource start-up environment is strongly desired. Arise has strong revenues and process in place but acts like a start-up in terms of pace of execution. Competitive Compensation and Benefits which include: Joining a diverse group of awesome individuals Making a Difference every day ~70% of your Health/ Dental/ Vision/ Flex Spending Benefits paid by Arise 401k - 40% match starting on day 1 Tuition Reimbursement of $4,000 each year! Generous PTO Plan starting from day 1 9 holidays and 1 Diversity Day Maternity & Paternity Paid Leave Life and Disability Insurance 100% paid by Arise Work hard AND have FUN! We play a lot at Arise. When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Sutherland Mortgage Services Inc. is a premier nationwide provider of end to end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support. With over 30 years of experience we have developed an integrated BPO platform. Sutherland has built mutually beneficial relationships with some of the world's most recognized companies. Sutherland Mortgage Services' Team Players work throughout the country with our state-of-the-art Work at Home (WAH) Program. We offer an unmatched ability to deliver the highest value and greatest returns to our customers. We are a collaborative, considerate and friendly team. Having a diverse, inclusive and respectful workplace is important to us and we support your career development, internal mobility and work-life balance. Job Description We are now hiring Mortgage Underwriters to work from home with Sutherland equipment provided. We are seeking top notch, attentive, and goal-oriented underwriters who have experience in retail or correspondent frontline mortgage underwriting. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! What you will be doing? - Decision incoming applications consistent with internal, client and investor policies. - Analyze employment profile, credit strength, property characteristics, and all other information pertinent to the credit decision on each mortgage application. - Prioritize deals in Workflow queue in order to minimize turnaround time. - Select required conditions on each deal to be satisfied prior to funding. - Using the underwriting system, input: selected conditions, credit information, property details, and borrower information. - Verify accuracy of supporting employment, down payment, appraisal, and financial documentation received. - Review documentation for compliance with internal and regulatory guidelines. - Correspond with processors to attain outstanding documentation needed to complete requirements as stipulated on the commitment. What's in it for you? - Competitive Compensation - Full-time, permanent work-at-home job with scheduling options - Competitive paid health benefits - Promote-from-within advancement opportunities - Optional overtime available during peak periods Qualifications - Active Nevada NMLS license required - 5+ years prior Mortgage Underwriting experience preferred. - Strong communication skills, verbal and written - Strong analytical skills - Demonstrated ability to resolve complicated issues as they arise - Proven organizational skills and demonstrated ability to prioritize and multi-task - Prior AUS experience required - Prior experience with FNMA/FHLMC guidelines required - Encompass/Empower experience a plus Additional Information EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Forensic Case Manager- Fond du Lac, Ozaukee, Sheboygan and Washington Counties Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential." ACC Community Connections is recruiting career minded individuals for the position of Forensic Case Manager. This role provides services to clients in the Fox Valley and surrounding areas of Wisconsin. The counties ACC Community Connections currently serves include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee. The Forensic Case Manager position is dynamic, no two days will be the same. The job provides a variety of services to individuals with severe and persistent mental illnesses, often accompanied with substance use challenges. Forensic Case Managers work closely with a number of external agencies including probation and parole, law enforcement, the court system, landlords, a variety of medical and psychiatric providers, county human services and others. This position may require an extensive amount of driving to meet the needs of clients. Candidates should be comfortable working with those living with a mental illness and those who have been convicted of a variety of crimes. The Forensic Case Manager position offers: The ability to self schedule and flex work schedules to accommodate personal time. Strong supervisors and team members willing to support each other. Very team oriented approach to case management. Working from home. Job Purpose This professional position is responsible for community-based case management services (predominantly FORENSIC case management) grounded in the dual philosophies of community safety and best practice recovery methods. Job Responsibilities The primary duties and responsibilities are as follows: Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community. Know and follow program specific guidelines - particularly for the programs of Conditional Release, OARS, and OCRP. Coordinate, plan, and ensure follow through with community/clinical services to meet the needs of clients in a cost-effective manner. Targeted areas for assistance include, but are not limited to: housing (finding and/or maintaining), money management, vocational/educational pursuits, scheduling appointments, providing transport to some appointments. Facilitate treatment team(s) collaboration to best meet client recovery outcomes. Use of Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change. Assist clients to develop a natural support system which can include family, friends, neighbors, community resources, etc. Along with other team members, manage crisis situations with appropriate interventions. Collaborate with DHS contract specialists regularly but especially in difficult case issues, high profile people and/or events. Executes the Principles of Trauma Informed Care with clients and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Participates in personal development of skills and knowledge of Trauma Informed Care. Supports the agency's perpetual development of improved practices and processes. Prepare client service documents needed for court, release from institutions, and/or ongoing case management. Reports include, but are not limited to: Predispositon Investigation Reports (PDI), various initial assessments, treatment plans, suicide risk assessments, crisis plans, client budgets, release of information forms. Testify in court; being professional in appearance and thoroughly prepared. Comply with all company and DHS quality standards and time frames for all documents and communications. Be very familiar with community resources and seek further development based on client and agency needs. Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities. Work as a team player with peers and client teams. Other duties identified and assigned. Qualifications Education/Experience: Bachelor's degree in Human Services or Related Field. Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required. Experience with Microsoft Office, Excel, and PowerPoint as well as visual aids technology. Must have a valid driver's license, insured vehicle and a drivers record deemed acceptable by our insurance carrier. Must be able to pass a criminal background check as set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wisconsin Caregiver Background Check and out of state background check if applicable. Knowledge, Skills, and Abilities: Excellent creative and conceptual thinking abilities Strong people skills Strong communication skills, both verbal and written Advanced organizational skills with the ability to handle multiple assignments Professional Competencies A foundational understanding of Wisconsin State Statute 971. Knowledge of clinical assessments, diagnosis, planning and intervention skills, standards for those with mental illness, AODA, and co-occurring diagnoses. Knowledge of best practice standards in the area of services to persons living with mental illness, substance use, and or co-occurring diagnoses. Knowledge of and support for principles of Trauma Informed Care, Recovery, & Client Centered Care. Ability to communicate effectively orally and in writing; the ability to effectively exchange information with various stakeholders in a manner that makes meaningful results possible. Ability to establish and maintain effective working relationships with clients, administrative superiors, colleagues, the general public, and community partners in a manner that supports collaboration. Ability to collect, organize, and utilize data for program improvement purposes. Agency Competencies TRAUMA INFORMED CARE COMPETENCIES Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person's views hold more value or importance than that of another. Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma. As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma. Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences. Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes. Seeks out opportunities to offer choice and control to colleagues and clients. Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs. Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people. Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying. Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate. WORKPLACE COMPETENCIES Communication: Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues. Problem Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems. Time Management Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities. Work Environment The work is performed in home office settings. The Case Manager will need to travel to various designated locations, including client homes. Flexible work hours are within the parameters of Monday - Friday, 7:00am - 6:00 pm. However, there may be occasions to adjust schedules in order to accommodate client needs and to accommodate employee work/life balance. The work is primarily sedentary; there is no heavy lifting, excessive standing, or bending. Must have the ability to drive a car. Case managers drive clients in either their personal vehicle or a company owned vehicle. Direct Reports There are no staff that directly report to this position. There are no staff that directly report to this position. We are happy to discuss the role of a Forensic Case Manager with anyone who may have questions or would like to learn more about this unique position. Please call/text Alyssa at ************ for further details. Starting wage is $22.50/hr. with potential for increase based upon education and/or experience.

As an Independent Sales Consultant Affiliate at Call Center Haven, you will leverage your sales expertise to promote and sell. This role is ideal for self-driven individuals with a passion for sales and a knack for building strong relationships. You will operate on your own, managing your own schedule and working remotely. Key Responsibilities: Sales & Business Development: Identify and engage potential clients through various channels (networking, social media, referrals, etc.) to generate leads and close sales. Product Knowledge: Develop a deep understanding of the to effectively communicate their benefits and value propositions to clients. Client Relationship Management: Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business. Sales Strategy: Develop and execute personalized sales strategies to achieve and exceed sales targets and quotas. Marketing Support: Utilize provided marketing materials and tools to support your sales efforts and enhance brand visibility. Compliance: Adhere to company policies, industry regulations, and ethical standards in all sales activities. Qualifications: Proven experience in sales or a similar role, with a track record of meeting or exceeding targets. Excellent communication, negotiation, and interpersonal skills. Ability to work independently, manage time effectively, and stay motivated. Proficient in using CRM software and other sales tools. Access to a reliable internet connection and a suitable workspace for remote work. Compensation: Commission-Based: Earn a competitive commission on sales with unlimited earning potential. Bonuses: Additional performance-based bonuses and incentives. Flexible Schedule: Set your own hours and work from anywhere. How to Apply: If you are a driven and results-oriented sales professional looking for a rewarding opportunity with flexibility, we want to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience and sales achievements to ************************. Call Center Haven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and affiliates. Join us and be a part of our growth journey! Working Place: Dallas, Texas, United States

We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.

Job Title: Receptionist We are seeking a motivated and detail-oriented Office Assistant to join our dynamic team. The Office Assistant will play a vital role in ensuring the smooth operation of our office environment. This position is ideal for someone who thrives in a fast-paced setting, is highly organized, and possesses excellent communication skills. Key Responsibilities: Answering and directing phone calls in a courteous manner Managing and scheduling appointments and meetings Assisting with the preparation of reports, presentations, and other documents Maintaining organized filing systems for both digital and physical records Handling incoming and outgoing mail and packages Coordinating office supplies and inventory management Qualifications: High school diploma or equivalent; associate degree or higher preferred Proven experience as an office assistant or in a related field Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong organizational skills with a keen attention to detail Excellent verbal and written communication skills Ability to multitask and prioritize tasks effectively

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As an Account Executive for TTEC Digital, you'll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. What You'll be Doing Looking to make an impact on a global organization as a digital sales trusted advisor? Ready to develop and maximize a sale with the right combination of strategy, technology, and packaged solutions? You'll sell our best-in-class integrated omnichannel tech stack to promote digital transformation within the customer experience and position our customer engagement strategy beyond just omni channel technology. You'll achieve success through partnering with internal subject matter experts and incorporating next level technology and services into your conversations including consulting, big data analytics, virtual agents, AI and Intelligent Automation. Applying your enthusiasm for sales and reaching for amazing for clients, you'll lead efforts to acquire new customers and increase revenue through demand creation, channel engagement, managing pipelines and closing sales. Reporting to Group Vice President, Sales. You'll impact the business through building lasting client relationships and partnering alongside multiple team members to increase revenue. During a Typical Day, You'll · Grow your in-depth understanding of cloud contact center technology, including digital CX Strategy inclusive of the TTEC Digital portfolio of complimentary products and services · Support all stages of the sales process as you work with multiple team members using your collaborative leadership approach and strategic planning to achieve sale goals and quotas · Bring your expertise at promoting relationships with decision makers in client organizations, securing new business, new client accounts to maximize the value delivered by TTEC's services · Oversee the full life cycle of the sales process from prospecting to closing while maintaining an accurate forecast with our CRM · Be the trusted advisor to client prospects in offering solutions using effective sales strategies by demonstrating an understanding of their goals, urgencies, and customer experience challenges What You Bring to the Role · 10+ years direct sales experience selling PaaS, SaaS and or Professional Services · Previous experience selling CX/contact center marketplace services and technology · Develop and grow C-level and senior relationships within target client organizations and influence purchase and buying decisions focused on Customer Experience · Meet, sell, and close enterprise accounts while identifying new ones · Comfortable working solely and as part of a team in an evolving environment · Team building and nurturing an inclusive learning environment What you can expect The anticipated starting salary range for individuals expressing interest in this position is $140,000-$170,000. This position also is eligible to participate in a sales incentive plan. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. $140,000 - $170,000 a year The incentive plan for this position is a sales incentive plan. Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Full-time Description ACC Management Group, Inc. is seeking an experienced Regional Manager to oversee a portfolio of affordable housing properties in central Wisconsin, including Wautoma, Wild Rose, Wisconsin Rapids, Berlin, Iola, Westfield, Stevens Point, Plover, and Waupaca. This role requires strong leadership skills and expertise in affordable housing programs such as Section 8, LIHTC (Section 42), and RD. A solid business acumen and excellent customer service skills are essential, as this position involves direct interaction with clients and owner groups. The Regional Manager may work from home a few days a week or, if preferred, from a property office. Weekly travel to properties within the assigned portfolio is required. This position offers a competitive salary, bonus opportunities, a company car package, a home office setup, and a comprehensive benefits package, including medical, dental, vision, STD/LTD/Life insurance, 401(k), paid time off, and opportunities for professional growth. *This is NOT a remote position. Due to the travel requirements, candidates must reside within the listed areas to be considered. Essential Duties Leadership: Provide leadership and mentoring to the communities and on-site staff, promoting the values and brand of the company. Create and maintain a professional environment, leading by example. Provide hands on training and communicate the daily workflow and procedures of the company while exploring ideas and ways that work best for each staff personnel. Promote a positive and uplifting working relationship and environment that encircles the company culture and business ethics. Encourage new ideas, autonomy, and to think outside of the box to challenge individual growth and career driven goals. Establish metric driven expectations for on-site personnel and monitor progress on a regular basis. Hold on-site managers accountable for the performance and overall operations of the property. Coach on-site managers on how to develop and effectively supervise their staff personnel. Develop and evaluate performance enhancement plans for management, leasing, and maintenance. Collaborate with Human Resources and management team on recruitment and staffing needs. Interview and proactively take part in the hiring process to build an effective and successful team. Generate and oversee the onboarding and training plan for all new hires and current employees for continued learning. Enforce strong resident relations while continuing to enact company and community policies. Participate in the development and implementation of company policies and procedures and ensure compliance through portfolio. Finance: Identify opportunities to increase revenue and to maximize net operating income. Collaborate and create with management the annual budget allowances for the following year using past metrics and spend to identify needs and areas of improvement. Monitor budget variances and evaluate the need for change. Monitor and be aware of purchase orders and invoices above the on-site managers approval threshold. Maintenance & General Operations: Review and understand all agreements established and ensure all properties are adhering and in accordance with such agreements. Analyze needs for capital improvements and availability of funds on hand. Review bids and scope of work environment for improvements. Approve or deny appropriately. Establish and maintain expectations of general and preventative maintenance and review progress routinely. Work with management to ensure service contracts are current and in place as needed. Evaluate properties for curb appeal and overall look of the property for improvements or upgrades as needed. Ensure properties comply to all required health and safety regulations, including not limited to OSHA, local municipality and fire codes/etc. Maintain a current working knowledge and adhere to the Fair Housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures. Customer Relations: Coach and lead on-site managers and staff personnel on how to provide positive residence experiences and exceptional customer service. Work with on-site managers to resolve complex resident concerns and complaints. Maintain relationships with all vendors, suppliers, and professional servicing the company and/or property. Marketing: Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementations across the assigned properties. Office: Complete all assigned reports and/or projects to the Regional Director and management by the required deadline. Requirements Knowledge, Skill & Ability Requirements High School diploma or equivalent required. Bachelor's in business administration or equivalent is preferred. Minimum of 5 years of supervisory experience in the property management field required. Managing multiple portfolios is a plus. Project based section 8 and section 42 experience required. Knowledge and understanding of current and most accurate fair housing laws. Must be able to travel to multiple properties and locations throughout the company and region. Experience in preparing annual budgets and analyzing variance reports is required. Must be able to physically inspect the properties. Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel). Experience with Onesite software is a plus. Maintain valid driver's license with acceptable driving record. Flexibility with working hours and longer days as needed. Ability to prioritize and possess efficient time management skills. Demonstrates excellent verbal and written communication skills. Goal-oriented and team player. Ability to work independently under tight deadlines. Exceptional problem solving and communication skills. Marketing knowledge and techniques in the industry. Exhibits a high degree of professionalism and respect through appearance and interactions with others. Ability to lift and carry up to 25 pounds unassisted and as needed. Supervisory Responsibility This position is required to supervise multiple properties with staff personnel at each location. Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc. Physical Demands The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed. Travel Travel is expected on a routine and frequent basis to assigned and designated property locations. Must also be able to travel to all Corporate and Regional meetings. ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes. What You'll Be DoingRecognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Exercises wide latitude in determining objectives and approaches to engagements.Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.Works on issues that impact design/selling success, future concepts, and product offerings. Ability to mentor Software EngineersWork as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NETDesign and present projects to improve current process and overall platform.Code and test projects.Deliver high-quality software on time.Attend meetings and training as required.Work with system analysis and project management for the successful completion of a project. What You Bring to the RoleBachelor's degree in computer science, IT, or engineering preferred.5 or more years' experience in NICE CXone and UC environments.3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.Experience with enterprise level CCaaS architecture for complex business needs.Network infrastructure experience.Experience creating and presenting to executive level stakeholders (technical and non-technical). Team PlayerDesire to work in a fast-paced environment.Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.Existing knowledge and/or industry certifications for NICE CXone and process automation technologies Contact Center as a Service (CCaaS) software management and domain experience.NICE CXone and CXone Studio Experience1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.) What You Can ExpectThe anticipated range for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Mandatory Technical / Functional Skills Qualifications Mandatory Technical / Functional Skills • 3+ years experience with Sterling Order Management (OMS) Suite • 3+ Years experience in implementation of eCommerce solutions for multi-channels Retailers • 3+ Years experience in presenting to Customer Management / Stakeholders • 3+ Years experience in integrating Sterling Order Management (OMS) Solutions with downstream back office systems • 3+ Years experience in integrating eCommerce Solutions with Business Partners with various communications protocols (REST, WSDLs, Gateways, APIs, etc.) • Experience developement on eCommerce websites or other Internet transactional applications • Experience with end-to-end development, including back-end database layer, WCS, Sterling Order Management (OMS) application server/web server layer and UI layer • Integration experience with Third Party Applications (examples: Search Engines, Web Services, Tax Processors, Payment Processors, Fulfillment, Ad Engines). • Detailed knowledge of Service Oriented Architecture (SOA), Enterprise Service Bus (ESB), and Object Oriented Analysis and Design/Development (OOA/OOD). • Ability to think strategically and help development/architect teams for strategies and tactics that produce fast turnaround • Excellent personal communication, leadership, and organizational skills. Roles and responsibility • Design and develop ecommerce systems for fullfillment using Sterling Order Management (OMS) . • Contribute to the overall design and architecture of web applications. • Analyze and diagnose any issues that could adversely impact any functional capabilities of WebSphere Commerce applications. • Ensure that implementations meet the required scalability and reliability required for e-commerce operation. • Analyze and optimize database and core commerce functions • Web technologies/development (Java, J2EE, HTML, JSP, EJB, Rest services) • Experience in implementation, customization, and integration of Sterling Order Management (OMS) . • Work with various models in Sterling Order Management (OMS) . • Strong working knowledge and experience with JavaScript including AJAX/JSON and JavaScript application frameworks such as jQuery and Dojo. • Strong working knowledge of IBM DB2 database/SQL Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities: * Answers incoming phone calls from clients, members, subscribers, or the public. . * Routes calls to the appropriate person if necessary. * Counsels clients or other callers who are upset or have urgent concerns. * Ensure callers have been provided with all necessary paperwork and instructions. * Solicits information necessary to respond appropriately or route caller. * Performs lookups or extracts records from information system or other files. * Educates callers about available services, products, or benefits. * Oversees service schedules. Ensures estimates and other information given to the public are current. Qualifications & Competencies: * High school diploma or equivalent. * 1-2 years Call Center Experience * Excellent Data Entry skills/- 45-55 wpm minimum * Must be computer literate and internet savvy * Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen * Excellent oral communication skills: clear diction, tone, and use of proper grammar * Ability to deliver quality customer service in a high-volume environment * Ability to advise and counsel students in a quick and efficient manner * Ability to multitask by reading, typing, and navigating through applications while speaking with customers * Empathetic and active listening * Positive outlook and enthusiastic attitude * Conscientious team player * Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required * Dependable, a history of good attendance and punctuality is essential Technology Requirements: Minimum PC Requirements CPU Speed * Dual Core 1.2 GHz or better * Intel Core i3 or AMD Ryzen 3 or better Hard Drive * 40 GB or more of available space * 100 GB or more of total space Memory * 8 GB of RAM or better Operating System * Windows 10 or 11 (No Macs or Chromebooks) * Information on how to upgrade to Windows 10 Professional can be found here: ******************************************************************************* * Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessory Requirements Dual Monitors * 1280 x 1024 (SXGA) screen resolution * 1920 x 1080 (Full HD or 1080p) USB Headset with Microphone * JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function Camera * Integrated or USB Camera Minimum Software Requirements Google Chrome * Latest version of Google Chrome for Windows Certain client programs may require specific versions of Microsoft Internet Explorer Minimum Internet Connectivity Requirements Standard Connection / Speed * Hard-wired connection (no wireless) * Minimum 45 MBPS download / Minimum 10 MBPS upload * Internet connection must not be shared with more than 3 devices in the same location Maximum Latency Threshold * 120 milliseconds (ms) #LI-Remote Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities