What is a travel agent and how to become one

Updated January 8, 2025
4 min read
Quoted Expert
Diane Petras
introduction image

The job of a travel agent is to reserve transportation and accommodation for individuals and groups planning trips. He/She advises clients on travel destinations, plans itineraries, and receives payments. He/She may also visit hotels, resorts, destinations, and more, for informative experiences to make recommendations to clients or colleagues. Travel agents use the Global Distribution System (GDS) to get travel information and make necessary reservations.

The minimum educational requirement for this job is a high school diploma. However, a degree in tourism, hospitality, or related field is more beneficial. Certifications like Certified Travel Associate (CTA) and Certified Travel Counselor (CTC) would also increase chances of employment.

Travel agents must possess sales, interpersonal, communication, negotiation, customer service, organization, and problem-solving skills. Plus, you must have at least two years of experience in a similar role and must be familiar with the latest tourism trends. The average annual salary of a travel agent is $35,599. It varies from $23,000 to $54,000.

What general advice would you give to a Travel Agent?

D

Diane PetrasDiane Petras LinkedIn Profile

CTIE, president, The Travel Institute

Agents should expect business to return when the pandemic passes. In fact, there is already significant, pent-up demand with consumers who want to travel. Short-term, this demand has translated into 1) greater interest in domestic travel as a more comfortable, familiar option for now, and 2) bookings for travel itineraries a year or more out. Longer-term and post-pandemic, the travel industry is expected to fully recover for both national and international travel bookings. Both short- and long-term, agents need to understand and communicate with travelers on new health-related travel protocols and, possibly, emerging health-related ratings for suppliers and destinations. In the meantime, given the fluidity of changes in travel restrictions and destinations, agents can also expect great professional camaraderie as agents are sharing dynamically-changing travel and destination details so that the industry can best serve all travelers.
ScoreTravel AgentUS Average
Salary
2.6

Avg. Salary $33,128

Avg. Salary $59,228

Stability Level
7.0

Growth Rate 20%

Growth Rate 0.3%

Diversity
2.0
Race

American Indian and Alaska Native 0.11%

Asian 8.74%

Black or African American 7.17%

Hispanic or Latino 13.11%

Unknown 4.44%

White 66.43%

Gender

female 78.13%

male 21.87%

Age - 52
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 52
Stress Level
7.0

Stress level is high

7.1 - high

Complexity Level
6.6

Complexity Level is challenging

7 - challenging

Work Life Balance
7.4

Work Life balance is good

6.4 - fair

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Travel Agent career paths

Key steps to become a travel agent

  1. Explore travel agent education requirements

    Most common travel agent degrees

    Bachelor's

    39.0 %

    Associate

    25.2 %

    High School Diploma

    16.7 %
  2. Start to develop specific travel agent skills

    Skills
    ascdesc
    Percentages
    ascdesc
    Reservations29.95%
    Booking11.51%
    AAA8.23%
    Credit Card6.52%
    Travel Itineraries3.52%
  3. Complete relevant travel agent training and internships

    Accountants spend an average of 3-6 months on post-employment, on-the-job training. New travel agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a travel agent based on U.S. Bureau of Labor Statistics data and data from real travel agent resumes.
  4. Gain additional travel agent certifications

    Travel agent certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific travel agent certification, having one may help you stand out relative to other applicants.

    The most common certifications for travel agents include Travel and Tourism Professional (TTP) and Certified Travel Associate (CTA).

    More About Certifications
  5. Research travel agent duties and responsibilities

    • Manage corporate travel arrangements for business accounts, including passport and visa documents.
    • Book hotel reservations; recommend and cross sell hotel rooms for availability within the Marriott brand of hotels and resorts.
    • Service inbound calls using Sabre system by setting itineraries and booking new reservations, also including billing reversals or accommodations.
    • Create PDFs prior to being send to print vendors and edit sell sheets for product introduction mailings.
  6. Prepare your travel agent resume

    When your background is strong enough, you can start writing your travel agent resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a travel agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Travel Agent Resume templates

    Build a professional Travel Agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Travel Agent resume.
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  7. Apply for travel agent jobs

    Now it's time to start searching for a travel agent job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Travel Agent Job

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Average travel agent salary

The average Travel Agent salary in the United States is $33,128 per year or $16 per hour. Travel agent salaries range between $26,000 and $41,000 per year.

Average Travel Agent Salary
$33,128 Yearly
$15.93 hourly

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A zippia user wrote a review on Jul 2019
Pros

challenges in flight bookings; hotels; schedules; tours


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.