Trainer Jobs in Waltham, MA

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary This position will plan, develop, and conduct training programs. They will assess training needs and evaluate program result as well as consult technical and professional personnel on the planning and implementation of training programs. Duties & Responsibilities Facilitate in-person and virtual MassDOT/MBTA Anti-Discrimination and Harassment prevention training for both supervisory and non-supervisory staff, including direct field and overnight training sessions. Conduct MassDOT/MBTA Diversity program training for both supervisors and non-supervisory staff including district field training. Respond to MassDOT/MBTA employees and supervisors for class enrollment requests by phone, emails, and referrals from MassDOT University staff. Work with MassDOT University staff on document archiving and inquiries. Provide reliable and innovative civil rights EEO services and support internal and external customers while carrying out the mission of ODCR and MBTA/MassDOT and keep employees informed of their rights and responsibilities. Collaborate with all departments to ensure the effective and prompt delivery of training content in a professional, courteous, and cooperative manner. Assess training needs of employees by conducting surveys, communicating with employees or by reviewing training programs already in existence. Consult with ODCR leadership to help select appropriate training courses, content and materials. Prepares and/or creates manuals, handbooks, brochures, directories, articles or other materials for training and references purposes. Ability to follow oral and written instructions. Assist with the organization of the Train-the-Trainer program for the diversity workshop, which trains in-house employees to co-facilitate Diversity: On the Road to Inclusion. Assist in the development, implementation, and delivery of programs for both mandatory and specialized training on civil rights, sexual harassment and other diversity issues. Evaluate participants' in-class progress and provide a written summary of progress for management. Provide onsite support during the implementation of new training. Maintain training facilities and database. Assist in creating and staging data in the training database for hands-on activities, based on instructions provided by Curriculum Designers and/or the Training Manager. Provide Curriculum Designers with ideas and suggestions for improving or enhancing established training programs to better meet the needs of the audience and/or trainer. (For example, provide scenarios and information for real life examples.) Correct/Update course materials. Perform all other duties and projects that may be assigned. Minimum Requirements & Qualifications Bachelor's degree from an accredited institution. Two (2) years of training experience focused on business processes, policies, and systems. Knowledge of the basic theories and principles of learning and motivation as applied to employee training. Knowledge of training methods & techniques such as On-the-Job-Training (OJT), classroom lecture, workshops, role playing, demonstration, simulation, & games. Knowledge of needs assessment and training evaluation techniques. Knowledge of the principles and practices of curriculum development. Ability to understand and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities. Ability to make effective oral presentations; Ability to prepare and use charts, graphs and tables. Ability to gather information by examining records and documents and through questioning individuals Ability to analyze training program design and content and make appropriate recommendations regarding applicability. Ability to write concisely and clearly. Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. A master's degree in a related subject substitutes for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience. Preferred Experience and Skills Working knowledge of PeopleSoft, Access, Word, Excel, or PowerPoint applications. Massachusetts Discrimination Prevention Trainer Certification. Strong presentation skills; ability to prepare software presentations and other visual aids. Job Conditions: Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively independently and as part of a team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings. Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service. Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Disclaimers and Definitions: General Disclaimer: The statements contained in this are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at ************ or ****************. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions. PDN-9e5d3f3a-3aae-4538-9a9d-6537afa1621c