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Tour Guide skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical tour guide skills. We ranked the top skills for tour guides based on the percentage of resumes they appeared on. For example, 21.8% of tour guide resumes contained local history as a skill. Continue reading to find out what skills a tour guide needs to be successful in the workplace.

15 tour guide skills for your resume and career

1. Local History

Here's how tour guides use local history:

Guided visitors through a half mile of passages informing them of both the geological and local history of the cave.
Guided tours with customers for 2-3 hours on the water, discussing the ecosystem and local history in depth.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how tour guides use customer service:

Executed premium customer service by accommodating the guests with positive energy, organization, extensive knowledge and flexibility.
Provided excellent customer service with adherence to guest safety and sharing environmental knowledge of trail environment.

3. Safety Practices

Here's how tour guides use safety practices:

Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
Understand and demonstrate safety practices and corporate guidelines of service.

4. Public Speaking

Public Speaking or oration, as it is sometimes known, is the act of any one person speaking live in front of an audience. Although in the past the audience was only a physical one, nowadays oration might be done on an online video call, at a digital conference, at an online class, or elsewhere. The art of public speaking is very old, drawing its first established roots from Ancient Greece and likely from before, too. It is an important skill and asset in many industries.

Here's how tour guides use public speaking:

Exercised public speaking and guest relation skills through energetic tours of baseball bat factory Perceived audience's interests and tailored tour accordingly
Developed public speaking skills and encouraged pursuit of higher education and aided in after-school homework activities.

5. Front Desk

Here's how tour guides use front desk:

Assist in front desk operations and the application processing department of the Admissions office on an as needed basis.
Handled guest relations, lead tours of Pratt Institute campus and facilities, organized incoming applications, managed front desk

6. Facebook

Here's how tour guides use facebook:

Handled promotion of the business through online channels such as Facebook, Twitter, Search Engine Optimization, and TripAdvisor.
Selected by professional staff to be one of 5 student moderators for the freshmen class Facebook pages.

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7. Presentation

Here's how tour guides use presentation:

Promoted the University to prospective students and parents by providing campus tours and giving a pitch presentation during information sessions
Talented in verbal communication skills while practiced in presentation.

Select Skills To Add To Your Resume

Local History

Customer Service

Safety Practices

Public Speaking

Front Desk

Facebook

8. Gift Shop

Here's how tour guides use gift shop:

Processed and recorded gift shop inventory, anticipating guest and providing in-demand merchandise.
Cashier Keeping gift shop & house clean Performed guided tours for guest Provide travel and any other information needed by guest.

9. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how tour guides use cpr:

Led mountain bike tours down Pikes Peak Attended to injuries and other emergencies Wilderness First Aid and CPR certified
Mastered coursework, absorbing tens of rescue procedures, as well as CPR and first-aid operations.

10. Art Galleries

Here's how tour guides use art galleries:

Escort individuals or groups on sightseeing tours, or through places of interest such as public buildings, and art galleries.
Marketed cultural destinations such as hotels, restaurants, theaters and art galleries.

11. Tour Guests

Here's how tour guides use tour guests:

Booked tour guests, handled travel and lodging reservations and served as a Tour Guide while in the field.
Guided bus tours to historical, cultural and natural landmarks for a typical group of 50 tour guests.

12. Student Life

Student life refers to the way of living of a student in college, school, or any other educational institute. It involves managing friendships and other relationships, extracurricular and sports activities, and education.

Here's how tour guides use student life:

Welcomed and familiarized prospective students with Gettysburg College, effectively and positively communicating all aspects of student life
Present information and answer questions about academics, student life and extracurricular opportunities.

13. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how tour guides use vip:

Hosted high profile patrons and VIP guests through personalized and private safari tours while independently operating a company vehicle.
Worked in retail shop, assisted customers with wine choices, during concerts worked VIP Reception and Corporate Tents.

14. Group Tours

Here's how tour guides use group tours:

Lead group tours during special academic events and conducted follow-up correspondence through hand written correspondences.
Conducted meticulously researched, customized personal and group tours of a top-rated historical home.

15. Private Tours

Here's how tour guides use private tours:

Provide private tours to prospective students in order to give them a feel for what life at JMU is all about.
Scheduled, and provided private tours for potential donors, and marketing contacts to increase community partnerships and awareness.

12 Tour Guide Resume Examples

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Cynthia Powell Tour Guide Contact Information Layton, UT (730) 555-2585 cpowell@example.com Skills • Admissions Events • Gift Shop • Site History • Positive Attitude • American Association • Communication • Snowboard • Student Life • Psia Level • EAR Training Employment History Tour Guide 2020 - Present Maverik Layton, UT • Managed quality communication, and customer support for all customers am S s Club • Stock cooler "doors" with productOrganize back stockStock beer cooler including transferring stock from sales floor to cooler. • Complete various transactions including credit, debit, gift card, and cash sales with the use of a POS system. • Greet and welcome all customers, (cashier pos). Museum Guide 2018 - 2020 Maverik Layton, UT • Lead other Adventure Guides, in aspects such as training new employees, and leading by example to more tenured employees. • Stock cooler "doors" with productOrganize back stockStock beer cooler including transferring stock from sales floor to cooler. • Managed quality communication, and customer support for all customers am S s Club • Greet and welcome all customers, (cashier pos). Snowboard Instructor 2017 - 2018 YMCA of Greater Indianapolis Fishers, IN • Train snowboard instructors on advanced snowboarding styles, techniques, and snow park. • Provided reading, writing, math, ESL, and Test prep instruction in 30 station P.C. • Snowboard instructor, taught youth and adults Education High School Diploma 2017 - 2017


Harold Boyd Tour Guide Contact Info Boston, MA (600) 555-7180 hboyd@example.com Skills CounselorsLarge GroupsLocal ArtistsTourismInformation SessionsHistorical SitesGeneral PublicGift ShopEducational ToursInternet Employment History Tour Guide 2018 - Present Berklee College of Music Boston, MA • Create accurate needs analysis with leads from the Internet, phone and walk-in customers. • Serve as an ambassador to the admissions office at various events on campus Lead campus tours to prospective students and visiting organizations • Experience in the travel industry, with knowledge of reservation systems and transactions processing. Museum Tour Guide 2008 - 2018 Berklee College of Music Boston, MA • Coordinated with staff from other departments (Education, Security, Gift Shop, etc.) • Conduct Campus Tours and Presentations at Information Sessions for prospective students • Achieved Master status 2007-13, scoring in the Top 36 in North America in product knowledge, customer satisfaction and training. • Stocked, inventoried, maintained, and sold bookstore/gift shop merchandise using an electronic register. Gallery Assistant (Part-Time) 2007 - 2008 Tufts University Boston, MA • Contributed to customer relations and developed loyalty among local artists. • Assist faculty and students in handling studio equipment- Manage equipment inventory- Trouble shoot printing problems and assist minimal repairs • Processed artwork sales, payments and provided Certificate of Authenticity documentation. • Designed and installed 12 student sculpture projects for Annual Student Art Show. Education Associate's Degree Visual And Performing Arts 2006 - 2008 Emerson College Boston, MA


Melissa Black Tour Guide Bedford, NH mblack@example.com (470) 555-3528 Experience Tour Guide 2020 - Present SegwayBedford, NH • Organized parties for large groups and became a knowledgeable Segway tour guide of Cincinnati. • Train guests on Segway basics and safetySafely lead guests through historic Savannah, GeorgiaEducate guests about Savannah history and culture Tour Guide 2018 - 2020 Big Bus Tours PhiladelphiaPhiladelphia, PA • Provide detailed, accurate information about landmarks and historical sites as well as famous artwork. • Focused on providing customers the best tour experience through an energetic and positive attitude. • Provided, guided informational tours of the factory to the general public and scheduled incoming reservations. • Facilitated campus tours for prospective students in groups ranging from three to twenty-five people. Student Caller 2017 - 2018 Laboratory For Physical SciWashington, DC • Contacted (UT-Austin) College of Engineering alumni to request contributions/donations toward merit-based scholarships for UT-Austin engineering students • Persuaded and negotiated with alumni over the phone actively suggesting monetary donations for university. • Raised $1,000 for scholarships and grants for the university Contacted former students to update and record personal information. • Cold-called alumni using scripts and improvisation to update information, build rapport, and ask for donations • Organized and operated athletic events Managed the setup and breakdown of athletic competition equipment • Called students' parents and alumni to request donations for the AU General Endowment fund. Skills Semester Alumni Financial Support Open Houses New Members Telephone Calls Special Education Sales Goals Internet Hotel Reservations Education Bachelor's Degree Political Science 2014 - 2017 George Washington University, TheWashington, DC


Kyle Tucker Tour Guide Employment History Tour Guide 2014 - Present FLS InternationalAnaheim, CA • Follow up on the daily communication log book. • Facilitate coordination and communication between support functions within the building to satisfy customer expectation. • Entered daily tour information and gifting information into correct software programs. • Received all VIP visitors from the US and UK distributors. Tour Guide 2010 - 2014 Rainforest CafeAnaheim, CA • Coordinated and managed Cast Members for special events and VIP Tours throughout WDW. • Verify tour information in Atlas is correct through the process of running reports and verifying data. • Conducted public and VIP tours of the backlot of Universal Studios, Los Angeles. Social Media Internship 2009 - 2010 California Baptist UniversitySan Bernardino, CA • Planned and coordinated Special Events with large companies as well as community events and private parties. • Create content for social media platforms including graphic designs for over 18K social media followers. • Scheduled surgeries and kept detailed documentation of any important communication as instructed. • Created weekly content for Twitter and Snapchat; Supervised a snapchat team that attends campus events and records them for Snapchat Education Bachelor's Degree Communication 2006 - 2009 California State University - San BernardinoSan Bernardino, CA Contact Information Anaheim, CA (760) 555-6675 ktucker@example.com Skills Photoshop Open Houses Informational Tours POS Popular Attractions Hootsuite Facebook Large Groups Travel Arrangements Admissions Events


Teresa Lee Tour Guide Middletown, DE (720) 555-9734 tlee@example.com Skills Facebook Tour Guides Customer Service Creative Arts Therapy Front Office Counselors New Tour Guides Tour Operations Travel Arrangements Atr-Bc Employment History Tour Guide 2020 - Present AmazonMiddletown, DE • Maintain alertness for any problem solve calls via radio and communication with management. Campus Tour Guide 2017 - 2020 Towson UniversityBaltimore, MD • Served as a student body representative to alumni, students, parents, and friends • Call alumni to ask for donations to the school. • Assisted the President at all WKU alumni and recruiting events. Art Internship 2016 - 2017 GALLAGHER ASSOCIATESBaltimore, MD • Assisted developmentally disabled adults with art projects and other activities. • Counseled individual clients in an elementary school setting. • Gained experience with Adobe Illustrator and Photoshop while designing bidding cards for a fundraiser. Education Master's Degree Fine Arts 2015 - 2016 Maryland Institute College of ArtBaltimore, MD Bachelor's Degree Fine Arts 2012 - 2015 School of Visual ArtsNew York, NY


Ryan Rogers Tour Guide North Atlanta, GA (410) 555-2400 rrogers@example.com Experience: Tour Guide Clark University North Atlanta, GA 2018 - Present • Utilize VSS, Excel, Access, GEBAR and the internet. • Provide accurate information to our Guests while exceeding Guest expectations and providing appropriate Guest service recovery. • Memorize a company approved speech and present to a large group of visitors. • Purchased supplies and tools for tour groups at Creve Coeur. • Give tours to large groups of parents and students of ages varying from first grade to college-level. Tour Guide CNN North Atlanta, GA 2017 - 2018 • Conducted standard, VIP, elevator assisted, and specialty tours. • Engaged in interdepartmental communication on a daily basis. • Provide guided tour of CNN to the general public, Turner clients, and VIPs. • Provided a guided tour of CNN to general public, Turner clients, and VIPs with superior customer service. • Assisted in coordinating VIP events Lead market research project to determine interests of target audience Gained knowledge and familiarity of production process Tourist Guide United Parcel Service North Atlanta, GA 2014 - 2017 • Guide Customers Safely Along Zip Line * Perform Rescues When Necessary • Utilize online self-promotion of services and ongoing referrals to obtain customers. • Accept inbound calls, assist members with booking vacations, customer service, sell vacation insurance, solicit new membership and renewals • Obtained Level 2 Certification on Ford Product Knowledge within first week of employment. • Determine students' financial aid eligibility Completed an average of four hundred online enrollment calls monthly, to potential student. Skills • Internet • CPR • Gift Shop • Trade Shows • Necessary Information • Tour Information • Community Outreach • Safety Rules • Conduct Tours • Educational Activities Education: Bachelor's Degree Georgia Institute of Technology North Atlanta, GA 2011 - 2014 • Major: Computer Engineering


Lisa Foster Tour Guide Atlantic City, NJ (680) 555-6634 lfoster@example.com Experience: 2019 - Present Tour Guide / Easterseals / Atlantic City, NJ • Secure a highly competitive position at Walt Disney World planning and offering personalized VIP tours for high-profile guests. • Worked in the admissions office of the university filing student paperwork and entering students and student information into the database system. • Lead walking campus tours and provide a memorable visit experience for individuals and large groups. • Coordinate private and VIP tours and classes. 2018 - 2019 Museum Tour Guide / Rainforest Cafe / Atlantic City, NJ • Coordinate the sales line, properly assigning clients to sales agents and update tour information. • Update tour information in Atlas specifically through check-in, agent assignment, tour credit. 2017 - 2018 Snowboard Instructor / Manhattan Center For Science / Bronxville, NY • Instructed small children in basic snowboard safety. • Assist with supervision of over 50 snowboard instructors and conduct orderly lesson line-ups. • Teach EMT and First Responders, CPR and First Aid • Conducted snowboard lessons for beginner to advanced students between the ages of 4 and 64. Skills: Aasi, Tour Guests, Conduct Tours, Daily Activities, Counselors, Psia, Snow Sports, AGE Groups, Student Learning, Classroom Management Education: 2014 - 2017 Bachelor's Degree Business / Monroe College / Bronxville, NY


Jacob Butler Tour Guide Philadelphia, PA \| (970) 555-2170 \| jbutler@example.com Work Experience Tour Guide, Saint Joseph's University - Philadelphia, PA 2014 - Present Continue certification training in product knowledge, closing tools, resource leads and business acumen. Experience speaking in front of large groups of up to 400 people. Conducted tours of the medical school to prospective students. Assist admissions counselors with recruitment process. Campus Tour Guide, Rowan University - Philadelphia, PA 2012 - 2014 Memorize a company approved speech and present to a large group of visitors. Developed customer service, organizational abilities having multiple tasks at any given moment, and public speaking in a Contributed during campus open houses and information sessions by leading registration and specialized tours, and providing information. Promote the school, field in-depth questions, and host fall and spring open houses. Snowboard Instructor, American Red Cross - Philadelphia, PA 2011 - 2012 Instruct CPR, first aid, AED and BLS courses. Conducted CPR / First Aid & AED Training Plan, Organize, and Teach Community and Workplace classes in CPR, FIRST AID, AED, and associated courses. Delivered training to new and incumbent staff members. Educate the public in CPR, first aid, and other emergency response procedures. Trained over 4000 people in health and safety programs, including CPR, First Aid, HIV/AIDS, to under-resourced populations. Skills Psia, Facebook, Communication, Tourism, Information Desk, Public Speaking, Admissions Office, New Members, Aasi, Artistic Techniques Education High School Diploma 2011 - 2011


Kelly Thompson Tour Guide New York, NY (320) 555-7020 kthompson@example.com Experience Tour Guide, CitySights NY, New York, NY 2020 - Present • Offer translation and communication assistance, especially to foreigners. • Provide visitors of the D.C. metropolitan area entertaining and accurate information about Washington, D.C. and surrounding tourist locations. • Worked with security to ensure safety both inside the store and outside on the property. • Coordinated large groups of tourists from arriving and departing international flights. Tour Guide, Green Meadows Farm, New York, NY 2011 - 2020 • Manage small, medium, and large groups, (5-100). • Welcomed VIP and trade guests to the distillery. • Provided tours to visitors, prospective students, VIPs, donors, alumni and prospective athletes • Conduct tours for prospective students Prepare promotional materials Serve as a liaison between prospective students and the university • Give informational tours while driving customers to popular site seeing destinations in the Chicago Metropolitan Area. Digital Media Internship, Starcom Mediavest Group, New York, NY 2010 - 2011 • Build and maintain strong relationships with the Kraft & OM Brand Teams, Partner Agencies, vendors & Internal OM Team • Worked with directors in running new initiative that conducted research to find new online video advertising platforms. • Managed official Star Trek website, ten Facebook pages, and four Twitter accounts. Skills • Facebook • Student Life • Hotel Reservations • Twitter • Internet • Large Groups • Video Production • Popular Attractions • Online • Graphic Design Education 2007 - 2010 Bachelor's Degree Journalism, University of Texas at Austin Austin, TX


Matthew Kelley Tour Guide Reno, NV \| (260) 555-5449 \| mkelley@example.com Employment History: UNIV OF NEVADA LAS VEGAS - Reno, NV 2020 - Present Tour Guide • Obtain necessary information from client to ensure accurate segment assignment. • Conducted extensive tours of West Point Military Academy for small and large groups. • Give informational tours while driving customers to popular site seeing destinations in the Chicago Metropolitan Area. Maverik - Reno, NV 2019 - 2020 Campus Tour Guide • Lead other Adventure Guides, in aspects such as training new employees, and leading by example to more tenured employees. • Managed quality communication, and customer support for all customers am S s Club • Greet and welcome all customers, (cashier pos). • Cleaned store by sweeping, mopping, empting all trash, cleaning the front windows and restrooms as needed. Nike - Beaverton, OR 2017 - 2019 Athlete • Worked in a Nike product warehouse, processed, picked, stock Nike products for Nike stores • Gain extensive knowledge of Nike product and heritage Act as a sales rep in the footwear department • Promote the Nike South Beach run club Skills: New Members, Regular Transactions, Visual Standards, Tour Groups, Public Speaking, Online, Student Leaders, Customer Service, Counselors, Nike Education: High School Diploma 2017 - 2017


Angela Myers Tour Guide phone(510) 555-6310 addressScarsdale, NY emailamyers@example.com Experience 2011 - Present Tour Guide Eastern Mountain Sports · Scarsdale, NY • Pick, package and ship merchandise ordered online. • Leveraged exceptional communication and technical knowledge to outfit customers based on their specific needs. • Impart product knowledge to help our customers achieve the highest satisfaction possible. 2010 - 2011 Museum Tour Guide National Park Service · Boulder City, NV • Organized audio equipment in bins for customers to follow along with tour guide efficiently. • Access, Office, Word, Excel, Publisher, PowerPoint, Outlook) Public communication Computer technology Problem solver • Used computer software to complete internet research as well as other office programs to accomplish work. • Work with federal protective service officers to ensure safety and security of the operation. • Suggest brochures, books, or informational materials to Eastern National for sale in the park gift shops. 2000 - 2010 Student Ambassador California State University · Fullerton, CA • Acted as a liaison between departments, collecting and accurately reporting communication. • Work closely with Office Manager to complete daily tasks • Executed organized telephone communication, planned and ran events to increase student life on campus. Skills • Facebook • Sales Floor • Communication • Student Body • General Public • Office Supplies • Hotel Reservations • Greeting Customers • Academic Support • Community Members Education 2000 - 2000 High School Diploma


Jerry Spencer Tour Guide phone:(940) 555-9695 email:jspencer@example.com address:Houston, TX Employment History Tour Guide 2017 - Present Walgreen Co · Houston, TX • Make special online orders for items not found in-store. Tour Guide 2013 - 2017 Maverik · Ogden, UT • Managed quality communication, and customer support for all customers am S s Club • Inform customers of special offers Guide customers on JC Penny web site through online orders. • Increase business through training and modeling excellent customer service, visual merchandising, and strong product knowledge. Public Relations Internship 2012 - 2013 Cardinal Health · Athens, OH • Press releases (format and distribution to media). • Practiced social media strategy by updating information on Twitter and Wechat. • Worked on projects and special events with the assistant to the CEO of Bayer. • Posted press releases on the internet about CIOF. • Coordinated and developed press releases; secured media coverage for statewide events, outreach programs and wish-granting opportunities. Skills Youtube Group Leaders Html Necessary Information Large Groups Special Events Online Department Heads Communication Trade Publications Education Bachelor's Degree Public Relations 2009 - 2012 Ohio University · Athens, OH

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List of tour guide skills to add to your resume

The most important skills for a tour guide resume and required skills for a tour guide to have include:

Local History
Customer Service
Safety Practices
Public Speaking
Front Desk
Facebook
Presentation
Gift Shop
CPR

Art Galleries
Tour Guests
Student Life
VIP
Group Tours
Private Tours
Informational Tours
Open Houses
Conduct Tours

ZIP Line
Safety Procedures
Excellent Guest
Identification Badges
Public Tours
Memorization
Historical Sites
Educational Tours
Segway

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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