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  • Collector II- Remote

    Northrop Grumman Federal Credi 4.7company rating

    Remote Toll Collector Job

    Description Under established guidelines and procedures will be responsible for the timely collection of delinquent accounts. Will perform tasks within established department policies and procedures to assure delinquency ratio is within parameters established by credit union Board of Directors. Make recommendations in response to member inquiries and discrepancies. Complete documentation for special payment arrangements and arrears. Contribute to the development or revisions of collection processing procedures. Respond to member inquiries in a timely manner. Perform and document the collection activity on past due accounts, negative share and over-the-limit accounts. Document processing and data quality concerns for department and management review. Responsible for staying current with all applicable policies and procedures. Position Requirements High school graduate or equivalent. Two years collection experience. Must be familiar with current bankruptcy laws and have previous experience in representing a credit union or financial institutions in court as needed. Advanced analytical and organizational skills. Exceptional member service and communication skills. Ability to manage multiple projects with minimal supervision. Advanced with Microsoft Windows and Spectrum, with an emphasis on spreadsheet analysis. Advanced knowledge of Fair Debt Collection, applicable laws and regulations, and credit union policies and procedures. Position Responsibilities Contact members for payment on assigned past due accounts Locate and contact members through skip trace and other collection methodologies Order and review credit reports to help direct cash flow and budget discussions with assigned accounts Make recommendations in regards to delinquent accounts for management review Negotiate and establish repayment process within defined organizational guidelines Maintain clear and concise documentation using the on-line collection system for all member contacts Function as point of contact for member inquiries regarding loan and share accounts as they relate to credit union collection practices Communicate and interface efficiently and effectively with law enforcement agencies, judicial departments, peer collectors, and repossession vendors Review and analyze records and transactions to resolve payment discrepancies Prepare and process fraud or suspicious activity reports as necessary, based on account research and review Prepare and process required reporting data for management review Provide support in various areas as needed Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Collector II- $23.38/hr to $32.73/hr Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. Monday through Friday 9:30 am to 6:30 pm PST Rotating Saturdays
    $23.4-32.7 hourly 48d ago
  • Collector

    Consumers CU

    Remote Toll Collector Job

    At Consumers Credit Union, we're not just “The People in Your Corner,” we're a certified Great Place to Work! We're currently looking for a Collector to join the team. As a Collector, you'll assist members with their financial hardships through inbound and outbound calls or emails. You will be responsible for skip tracing and helping the department in other ways in order to mitigate losses for the credit union and assist members with getting things back on track. Schedule/Location: Ability to work Monday - Friday 8:00 am - 5:00 pm; one Saturday per month from 9:00 am-1:00 pm. This is a “flex” position with work from home days along with onsite days based at our Lake Forest corporate office. Local Northern IL/Southeastern WI candidates only! What you'll do as a Collector: Assisting members with their financial hardships through inbound and outbound calls or emails. Analyzing the financial situation of delinquent borrowers and making recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful. Maintaining accurate files and reports on all collection activity. Reporting trends to management in loan underwriting contributing to delinquent/charged-off loans. Assisting with other tasks as CCU or member needs evolve. What we are looking for: Availability to work Monday-Friday 8:00 am - 5:00 pm; one Saturday per month from 9:00 am-1:00 pm High school diploma or equivalent 1+ years' experience in Banking, Customer Service, Collections or Related Verbal and written professional communication skills; Bilingual in Spanish preferred Computer proficiency and high comfort level working in/toggling between multiple programs simultaneously Ability and desire to educate customers on how to use online banking and other credit union tools and resources Positive, helpful, team-oriented focus and adaptable to change Compensation & Benefits: Budgeted amount for starting hourly rate: $24/hr + annual bonus opportunity Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20. For more information about benefit offerings, please visit our careers page: **************************************************** About CCU: Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4 billion in assets and serves more than 220,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org Equal Opportunity Employer: CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_******************** or ************.
    $24 hourly 60d+ ago
  • Bilingual Collector - Work From Home

    Triad Financial Services, Inc. 4.0company rating

    Remote Toll Collector Job

    Triad Financial Services has an work from home opportunity for a Bilingual Collector in our Jacksonville, FL offices. This position has a rotating schedule allowing for some days and some evenings and only 1 half-day Saturday per month. The schedule is set up to work 3 days from (8a to 5p) and 2 days from (11a to 8p). The base pay rate is $19.50 per hour and up to $800.00 per month in bonuses. You are responsible for the effective servicing of early to late stage delinquent loans by utilizing collection techniques, strategies, and the exploration of investor, state and company foreclosure alternatives to mitigate losses. This position reports to a Collections Supervisor and services accounts that are 30 or more days past due. This individual will primarily interact with delinquent customers, internal departments in the course of delinquency management, loss mitigation and foreclosure/replevin actions. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on the department's procedures Discuss financial status, review monthly income and expenses and determine the reason for non-payment Document mortgage collection systems with all activities and communications Send Notice of Defaults (NODs) to customers when required Offer Loss Mitigation assistance when appropriate, explain options and processes in detail Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA) Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc. Process mortgage payments in accordance with established guidelines Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices Follow up on calls and emails to customers and clients as needed for the resolution or clarification of issues. Consistently meet or exceed monthly goals Be flexible with their time and schedule in order to meet the needs of the business QUALIFICATIONS High School diploma or equivalent Solid PC skills Analytical and problem-solving skills and attention to detail Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions Ability to understand and explain financial matters, details of modifications /deferrals/ extensions and foreclosures, etc. Knowledge of Billing and Collections procedures and Fair Debt Collection Practices Act Must be goal oriented At least 1 year of telephone customer contact experience Ability to present a professional image to customers, coworkers and external contacts Excellent verbal and written skills to communicate and negotiate with parties Ability to prioritize multiple tasks and work well under deadlines MSP experience is a plus At Triad Financial Services, we: offer a promote from within culture, work life balance, opportunity for professional advancement, 401K Matching, Medical, Vision, and Dental insurance, FSA, and competitive compensation including: monthly, quarterly and yearly bonuses based on position. 15 PTO days + 7 paid holidays. Apply Now to join our Team!
    $19.5 hourly 60d+ ago
  • Collector

    Credit Union of Southern California 4.1company rating

    Remote Toll Collector Job

    Full-time Description We are hiring a Collector who will collect on delinquent loans to minimize loan losses to credit union, while maintaining favorable Member relations. Business Hours: Monday to Friday, 8:00AM - 7:00PM & Saturdays, 9:00AM - 1:30PM *Based upon business needs, this position will require flexibility to work a varied work schedule between the hours of 8:00AM and 7:00PM, including rotating Saturdays, during regular business hours. This position in based in Anaheim Hills CA with the opportunity to work a hybrid-remote schedule which consist of 2 days in-office and 3 days working remote from home. Why Work at CU SoCal? Besides being a part of a great team that is dedicated to building better lives for our team members and Members, we offer competitive pay, great health benefits and a culture like no other! CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It's a place where people come before profit, a place where you can build a career that's more than a job, and where the work you do has meaning and purpose. CU SoCal is a Gallup Exceptional Workplace Award Recipient In 2024, Credit Union of Southern California (CU SoCal) was honored with the Gallup Exceptional Workplace Award, ranking among the top 60 workplaces worldwide for outstanding employee engagement. The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today! Requirements Minimum Qualifications High School Diploma or equivalent. 1 year of experience in collecting bad debts. Preferred Qualifications Associates degree or equivalent experience Online data processing and online collection system experience Skills and Abilities Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.). Maintain a positive and professional behavior and image with credit union Members, staff, management, and board. Keep all credit union and Member information confidential. Establish and maintain effective business relationships with staff in other departments. Maintain a working knowledge of policies, procedures, and related credit/collection laws necessary to effectively perform job duties. Excellent oral and written communication, human relations and negotiating skill. Working knowledge of credit, bankruptcy, repossession, and collection laws and regulations. Demonstrated skills in collection, skip tracing, bankcard, and repossession skills. Comprehensive understanding of bankruptcy proceedings. Essential Duties and Responsibilities Contacts Members with delinquent loans or accounts to determine circumstances and establish payment arrangements. Maintains complete and detailed documentation of all collection activities on collection system. Receives telephone calls from Members and others and responds to messages the same day received. Researches and analyzes all problems or Member concerns related to a collection account. Makes recommendations to management regarding loan extensions, bankruptcy proceedings, repossessions, and charge offs. Ensure collection files are maintained neatly and accurately. Complete understanding and active application the Exceptional Experience Guide expectations. Ability to work a hybrid schedule, as needed. Additional duties and responsibilities as assigned. We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data. Pay Scale: $21.49/ Mid $25.75 / Max $29.95* an hour *Actual compensation will be based on geographical location, work experience, education and/or skill level. CU SoCal is an equal opportunity employer. All decisions are based only on the individual's qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice. We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.
    $21.5 hourly 24d ago
  • Remote Transportation Collector Needed ASAP

    American Financial Management 4.9company rating

    Remote Toll Collector Job

    We are a family-owned Commercial Collection agency in business for over 50 years with national and international clients. AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients. AFM is looking for a highly motivated and detail-oriented Transportation Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from clients in the Transportation sector. Skills: Good written, verbal, listening and phone communications skills Problem solving and negotiation skills General computer skills with the ability to type Ability to work in a fast-paced environment Ability to maintain composure with difficult debtors Ability to handle a high-volume inventory Key Responsibilities: Make a high-volume amount of calls to business debtors to recover payment on delinquent accounts Accept payment by credit card, check by phone/fax/email Negotiate settlement within prescribed guidelines Provide account updates to clients as needed Locate businesses and individual owners through skip tracing techniques Meet and exceed monthly recovery goals Qualifications: Proven experience in debt collection, preferably in the transportation sector. Strong negotiation and communication skills. Ability to handle difficult conversations and remain professional under pressure. Proficiency in using collection software and Microsoft Office Suite. Benefits: Competitive salary and performance-based bonuses Health, dental, and vision insurance Flexible paid time off and holidays Short-term disability Life insurance AD&D insurance
    $34k-39k yearly est. 60d+ ago
  • Collector (100944)

    Honda 4.8company rating

    Toll Collector Job In Marysville, OH

    Workstyle: Onsite Shift: 1st Salary Range: $45,100.00 - $67,600.00 What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose To engage members in communication to resolve outstanding delinquent accounts and minimize losses to Honda FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations. Key Accountabilities * Loan and share loss prevention and recovery. * Specialty collection tasks 1) bankruptcy 2) foreclosure 3) modifications 4) reposession 5) credit disputes * Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act. * Writing accurate and concise notes and documentation in appropriate collection system. * Completes assigned educational and training objectives. Qualifications, Experience, and Skills * Minimum Educational Qualifications * High school diploma or general education degree. * Formal certification or training in a credit union focused trade school or training center. * Minimum Experience * Two to four years of related collections experience and/or training. * Working knowledge of state and federal collection laws/procedures. * Other Job-Specific Skills * Computer skills: knowledge of microsoft office suite. * Reasoning ability to solve problems. * Member service and communication skills. * Negotiating skills. What differentiates Honda and make us an employer of choice? Total Rewards: * Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) * Paid Overtime * Regional Bonus (when applicable) * Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) * Paid time off, including vacation, holidays, shutdown * Company Paid Short-Term and Long-Term Disability * 401K Plan with company match + additional contribution * Relocation assistance (if eligible) Career Growth: * Advancement Opportunities * Career Mobility * Education Reimbursement for Continued Learning * Training and Development programs Additional Offerings: * Tuition Assistance & Student Loan Repayment * Lifestyle Account * Childcare Reimbursement Account * Elder Care Support * Wellbeing Program * Community Service and Engagement Programs * Product Programs * Free Drinks Onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. Bring the Future Honda is driven by a passionate workforce that is proud of the quality products we produce and the goals we aim to accomplish. Our associates charge forward through guidance of the Honda 2030 Vision: Lead the advancement of mobility and enable people everywhere in the world to improve their daily lives. You're invited to bring your skills, bring your background, and bring the future at Honda. Apply today. Dream. Create. Drive. Repeat. ">Join Our Career Community >
    $45.1k-67.6k yearly 20d ago
  • Entry Level Collector

    National Service Bureau 3.9company rating

    Remote Toll Collector Job

    Responsive recruiter Benefits: Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE) Paid Vacation, Holiday's, and Sick Time 401(k) plan + employer matching contributions Medical, Dental, Vision Insurance with employer contributions Company provided EAP (Employee Assistance Program) Monday to Friday schedule National Service Bureau (NSB) is looking for Entry Level Collectors to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth. Entry Level Collector Essential Job Functions: · Communicate via phone with people with all backgrounds and personalities· Make outbound calls (75+/day)· utilize software to note accounts and communicate with insurance companies· Negotiate and lead conversations to recover the highest balances for our clients · Communicate with team members to coordinate on accounts· Document accounts with proper notes to ensure quick communication· Adhere to company policies and procedures Entry Level Collector Job Requirements: Meet the collector target metrics Ability to work a Hybrid schedule of work from home and in-office days Secure home office consisting of: Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi) Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.) Clear and professional backdrop Strong ability for empathy High level of professionalism Great communication skills Ability to stay motivated and positive Attention to detail Experience with time management Computer and typing skills Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day. NSB has a training program that you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate. NSB Core Values: Follow Through Be Engaged Think First Be Respectful Be Accountable NSB Culture & Environment: Diverse and friendly team Emphasis on work/life balance No nights/weekends Positive environment Performance-based incentives Advancement opportunities We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually. We are excited for you to join us! To stay up to date on our latest postings we invite you to: Like us on FaceBook: *********************************************** Follow us on LinkedIn: ************************************************************************ Visit our careers page: ****************************************************** Compensation: $18.00 - $20.00 per hour
    $34k-39k yearly est. 60d+ ago
  • Collector

    Community Infusion Solutions

    Remote Toll Collector Job

    Job Details Experienced Corporate Head Quarters - Dallas, TX Fully Remote Full Time High School $18.00 - $18.00 Hourly None Day Collections Duties & Responsibilities Prepare claims for Secondary/Tertiary billing. Applicants time will be split following up on submitted claims and preparing claims for submission. Submit Secondary /Tertiary claims using My Ability, Claim MD, Email, Fax, and USPS mail. Determine claim status Effectively and efficiently resolve claims that are not paid in a timely manner & those that are short paid Effectively submit appeals Review EOBs and correspondence from payers in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution Identify problem accounts, provide possible solutions, escalate as appropriate while identifying trends Minimum Requirements HS Diploma or equivalent Minimum of 3+ years of hospital insurance collections (required) 2+ years of denial management experience (required) 2+ years of billing experience (preferred) Expert ability to read and interpret EOBs (Explanations of Benefits) 10 key data skills Benefits PTO accrual from day one Paid holidays Life insurance 401K Competitive pay Medical, dental, and vision insurance offered
    $18-18 hourly 60d+ ago
  • Collection Support (Remote)

    GC Services Limited Partnership 4.2company rating

    Remote Toll Collector Job

    InteLogix is seeking a remote Collection Support Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset. Who we are: At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation. What's the role about? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What's in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Flexibility to work remotely Employee Discounts Full-time, non-seasonal Career Advancement Early access to earned wages via PayActiv Access up to 50% of earned wages (capped at $500 per pay period) Salary Range: Up to $16.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job-related factors Responsibilities Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test Assists Managers on special projects Handle inbound calls Taking payments on customer wireless, wireline and connect accounts Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended Corrects any deficiencies or oversights as outlined by management and/or quality control Maintains good public relations Adhere to Company attendance, punctuality, and meal and rest break requirements Maintain concentration and focus in order to meet performance goals React positively to an ongoing, changing environment Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals Maintain good working relationship with assigned supervisors and coworkers Work safely without presenting a threat to self or others Perform additional duties as required by management Qualifications What We Look for in a Candidate: Must be 18 years of age or older High School Diploma or equivalent required, BA degree preferred Call Center or Collections experience preferred Excellent communication, both written and oral Ability to apply basic mathematical concepts Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Superb attendance, so you can be there when our customers need us Internet Speed of at least 10 MBPS download and 5 MBPS upload Speed Test results required - test yours now by clicking here: Check My Internet Speed Dedicated workspace free from distractions All job offers are contingent upon completion of a background check. Not ready to apply? Connect with us to send some basic contact information to our recruiters.
    $31k-40k yearly est. 15d ago
  • Experienced Collector Buf 2347 120424

    Continental Service Group LLC 4.2company rating

    Remote Toll Collector Job

    ** Please note - this is a remote work opportunity. This posting is only for candidates that have prior collections experience and reside in Buffalo, New York or the immediate surrounding areas. Applications from those without collections experience or outside of this area will not be considered. ** For 38 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team. Essential Duties & Responsibilities: Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity - all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment. Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections. Record Maintenance - proper management & updating of system to maximize contacts Skip-Tracing - to assist in locating & contacting consumers or businesses Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: One (1) year or more of 3rd party collection experience preferred. The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The virtual classroom training is 5 day shifts and the virtual hands-on training time is currently limited to 4 day shifts and one evening. Willingness to work an occasional Saturday morning shift (optional) Fluent in conversational English and abiity to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process). Ability to obtain and maintain State Collections Licensure Legally eligible to work in the United States No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace
    $30k-38k yearly est. 7h ago
  • Collections

    Adecco Us, Inc. 4.3company rating

    Toll Collector Job In Stow, OH

    Adecco is currently recruiting for a **Collections Representative** in the Stow, Ohio area. Our client is looking for a Collections Representative to work to establish payment solutions for first party past due credit accounts through outbound and inbound customer call interactions via a dialer system at our call center in our corporate headquarters. Base Pay: Starts at $17 an Hour. Shift: Must be able to work the 12:30 pm - 9:00 pm shift on a hybrid schedule (Tuesdays through Thursdays on site, Mondays and Fridays from home once trained). **Duties and Responsibilities:** + Receive inbound calls and/or outbound customer calls of past due credit accounts via a dialer system. + Utilize effective verbal and/or written communications and influencing skills to determine reasons for delinquency, and to advise of proper payment arrangements. + Properly document collection actions and status of account. + Process electronic debit, credit, and check payments over the phone. + Maintain professional interaction with all Matco Tools personnel and customers. + Other duties as assigned. **REQUIRED SKILLS/ABILITIES** · Motivated, goal oriented, persistent, and a skilled negotiator. · Must have a high sense of integrity. · Proven account management skills required to create, maintain, and enhance customer relationships while resolving past due accounts. · Carry out responsibilities with minimal direction and work well in a team environment. · Must be able to work the 12:30 pm - 9:00 pm shift on a hybrid schedule (Tuesdays through Thursdays on site, Mondays and Fridays from home). **EDUCATION AND EXPERIENCE** · 6+ months of collections experience in a call center with dialer preferred. · Knowledge of collection laws **-MUST HAVE-Strong computer/systems skills - MS Office (Excel/Word/PowerPoint/Outlook).** **Click to apply** **Pay Details:** $17.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance
    $17 hourly 8d ago
  • Part-Time Collections Evening (5pm-10pm)

    Radius Global Solutions LLC 4.9company rating

    Remote Toll Collector Job

    COME GROW WITH US! Radius Global Solutions is currently hiring Collectors/Call Center Agents to join our Team. APPLY TODAY to become part of a growing team and to start earning UNLIMITED income! Positions are Part Time and currently WAH- Work At Home. $14 per hour Training Schedule (REQUIRED): 7am-4pm CST Monday-Friday for 2 weeks. 3rd week Training: Monday/Tuesday 4:30pm-10pm CST; Wednesday-Friday 5pm-10pm CST Work Schedule: Rotating Schedule: ( 1st week ) Monday, Wednesday, Friday ( 2nd week ) Tuesday, Thursday, Saturday *In addition to, there is one Sunday per month requirement. Saturday shift is 8am-12pm CST; Shifts during the week are 5pm-10pm CST Qualifications Previous experience in Customer Service, Retail, Call Centers, Collections, Sales and/or Telemarketing Proven ability and desire to help people Excellent listening and negotiation skills with a customer service focus Engaging and enthusiastic personality Confident, clear and effective communication style Organized, self-driven and goal-oriented Keyboard proficiency and computer literacy High School Diploma or GED is required Bilingual candidates are a plus! Equal Opportunity Employer/Veterans/Disabled
    $14 hourly 7h ago
  • 1-60-day Collector, Front End (100% Remote)

    Orion First 4.8company rating

    Remote Toll Collector Job

    We want to make sure you are aware of something really important. Unfortunately, there are some employment scams out there that you need to watch out for. Keep reading to make sure you stay safe and don't fall victim to these sneaky schemes. Here are some things to watch out for: All communication during our recruitment and onboarding process will come from Orion HR with emails ending with the domain "@orionfirst.com" Make sure to visit our company's official Careers site and fill out an application. Orion First will never ask you for money (e.g., visa fees, taxes, travel expenses, etc.) or sensitive personal information (e.g., bank account, social security numbers, passport information, etc.) Our recruitment process follows a specific procedure, which involves a series of interviews with the hiring team. The first interview is conducted with the HR team. We rely on Microsoft Teams as our preferred video interviewing platform for all our interviews. OUR COMPANY Committed to the growth of our clients, Orion First appreciates the importance of its own team development. Orion's culture is built around empowering each employee to channel their drive and exercise his or her own judgment, care, and leadership. Our employees are continually leading our industry forward through active roles throughout the industry association's various councils and committees. We work hard to provide motivated and talented individuals an opportunity to achieve their career goals. We cultivate employees that express an earnest desire to learn and grow within the organization, filling new roles as they gain experience. We are always seeking to connect with driven individuals because we know our growth and success is the result of talented, focused, and persistent hard work. YOUR BENEFITS In addition to a salary that is competitive for both the industry and the region, Orion First offers the following benefits and perquisites: Health Insurance Dental Insurance Vision Insurance Time Off Retirement WFH Benefit And More! JOB SUMMARY Minimize accounts rolling into the next delinquent category, bring accounts to current status using superior negotiation skills, good judgment and sound decision-making. This position reports to VP, Portfolio Management. KEY RESPONSIBILITIES Collection of delinquent payments and fees 1 - 60 days as assigned to each collectors work list Meet or exceed established call volume and account action requirements Make all appropriate efforts to meet monthly departmental goals Maintain the daily Work To Be Done list to include appropriate coding, detailed and understandable notes, promises to pay and recording required follow-up dates and actions Collect and process payments by phone via ACH or Wire Establish “Promises to Pay” from customers and provide timely follow-up on broken promises Generate conversations with customers that lead to an understanding of their current financial situation and work with each customer to identify an acceptable resolution to cure delinquency Provide support to 61+ day collectors by diligently working accounts that are 1 - 60 days delinquent with the focus of keeping accounts from rolling 61+ Review contract files to develop a full understanding of the transaction and retrieve additional contacts and contact information Utilize the internet and other internal search tools to search for customers/guarantors and customer business information with the goal of developing additional contacts Work with the Credit Department to obtain updated credit profiles and customers as needed Identify accounts in the 1-60-day range that require accelerated collection action and make recommendations to management for placement on the Watch List Provide ETBO quotes as requested (delinquent accounts only unless providing back-up to Customer Service) NSF Management to include reviewing, assessing fees and forwarding to the appropriate Collection Representative Provide back-up and support to other staff as needed Other duties as assigned REQUIRED QUALIFICATIONS 2 years of collection experience (commercial collections preferred) MS Office (Wor, Excel, Outlook) Problem-solving skills Must have solid Time Management skills Be goal driven PREFERRED QUALIFICATIONS English/Spanish Bilingual Experienced using Salesforce Skip tracing experience Basic understand and ability to read Credit Bureau Basic understanding of Bankruptcy Leasing and Loan experience a plus
    $33k-37k yearly est. 60d+ ago
  • Collector

    Auto Services Unlimited 4.4company rating

    Toll Collector Job In Independence, OH

    COLLECTIONS: The ideal candidate for this position will have the experience/skills listed in this job description as well as a hardworking approach. This individual should be able to work independently as well as within a team and can manage and execute projects with minimal management supervision. Process payments daily over the phone and in person. Go over budget and payment plans to bring the customer's account current. Locate and monitor overdue accounts. Record information in our Collection Software about the financial status of customers and the status of collection efforts. Confer with customers by telephone, text, email, and in-person to determine the reason for overdue payments and to review the terms of the sales/credit contract. Advise customers of necessary actions and strategies for debt repayment. Perform various administrative functions for assigned accounts, such as recording address changes, and maintaining current critical customer contact information. Arrange for the timely repayment of payment due and past due accounts. Maintain collection goals, targets, and loan loss rates as set by the Director of Collections and Management. Locate vehicles for repossession or to avoid repossession. Get customers to redeem whose vehicle has been repossessed. WHAT WE OFFER Medical, Dental, and Vision Insurance 401(k) Savings Plan Ongoing Professional Development Family-Friendly and Inclusive Culture Career Growth and Internal Promotions Competitive Wages OUR EXPECTATIONS A desire to work within a team environment Great drive, motivation, and work ethic Strong ability to work in a fast-paced, results-driven environment. Integrity Drive Initiative Compassion Business Acumen Auto Services Unlimited “ASU” is an Equal Opportunity Employer. ASU does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, noon-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are determined based on qualifications, merit, and business need.
    $30k-39k yearly est. 20d ago
  • Collector

    Javitch Block 3.7company rating

    Toll Collector Job In Cleveland, OH

    Collection Specialists are responsible for negotiating and reviewing files for collections, making decisions as to the next steps required in the collections process and managing that process. Essential Duties and Responsibilities: Review files for collection efforts and make decisions as to whether the debt can be collected and determine best course of action. Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods with debtors, attorneys and third parties. Use deductive reasoning to resolve files Organize future work and schedule follow-up Utilize various means of skiptracing to find assets and locate information Record and update full and complete account information to aid in account resolution Adhere to FDCPA and state and federal laws and regulations Maintain established performance metrics Comply with policies and procedures as required Knowledge, Skills and Abilities Education: High School Diploma or equivalency required. Experience: Collections experience preferred. Language/Communication/Interpersonal: Ability to read, write and speak fluent English. Proficient in Spanish a plus. Strong written, verbal, active listening and phone communication skills. Ability to communicate effectively and in a professional manner. Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement). Ability to work in a team environment. Analytical: Detailed oriented. Ability to plan, organize, prioritize and multi-task. Solutions-driven. Basic math skills (addition, subtraction, multiplication, division, percentages). Technical: Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator. Basic technical phone skills. Basic ability to use internet and web mail for business purposes. Other: Ability to refer to policy and procedures when applying information and making decisions. Work Environment Work in a clean, well-lit, well-ventilated, fast-paced, highly energized office environment. Other Work Requirements Required to work one late shift per week based on firm needs; plus work one Saturday per month. Disclaimer The listed statements on this document are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is the responsibility of employees assigned to this job to ensure all duties and responsibilities are performed accurately and timely as required.
    $29k-34k yearly est. 55d ago
  • RCM Collector

    Advent Home Medical

    Toll Collector Job In Kent, OH

    Assist in the entire billing and collection cycle as directed by the RCM Manager. Completes hard copy billing forms and submits documentation to respective payers. Identifies and resolves incomplete and inaccurate billing information to resolve payment problems. Works with manager to maintain acceptable aging parameters. Responsibilities and Duties of the RCM Specialist: 1. Performs in a timely manner manual and/or electronic claim submission. Makes every effort to assure that only clean claims are submitted to insurance carriers. 2. Requests prescriptions, CMN's and letters of medical necessity and or other required information. Follow up on the collection of required documentation. 3. Helps all departments to ensure coverage of all equipment/supplies being ordered. 4. Maintains accurate and complete records concerning billing activity. 5. Communicates problems and concerns with manager which may lead to untimely completion of reimbursement processing. 6. Communication with patients/clients regarding individual account status 7. Pursues rebilling of denied claims and the collection of delinquent accounts in a consistent manner. 8. Files all related documents in patient/client files, in the absence of filing personnel, as needed. 9. Applies cash to patient accounts and makes adjustment and/or credit/debit memos as appropriate. 10. Research outstanding account balances and take the steps necessary to resolve payment issues 11. Understands the computer billing system. 12. Performs any other duties as assigned/requested by the manager Qualifications: • High school or equivalent required. • 1-2 years' experience in Medicare, Medicaid, or private billing. • 1-2 years' experience in Brightree preferred. • Must be organized and detail oriented. • Must have excellent phone and customer relations skills. • Must be able to work independently as well as part of a team Payrate: Starting at $18/hr. + Benefits (Based on Experience) Location: Elmhurst, IL
    $18 hourly 30d ago
  • Collections

    Fusion HCR

    Toll Collector Job In Dayton, OH

    The Collections Specialists will be responsible for managing and collecting all the outstanding accounts receivables from existing customers. In addition, will be responsible for other aspects of collections , such as resolving customer billing problems and reducing the amount of accounts receivables. This position will be working closely with the existing client base, and will be business to consumer collections. Qualified candidate must have previous collections experience, and be comfortable working with consumers to resolve past due accounts.
    $27k-37k yearly est. 60d+ ago
  • Collector

    Rumpke Careers

    Toll Collector Job In Cincinnati, OH

    The Collector works as part of the Collections Team in the Credit & Collections Department and is responsible for reducing the delinquency of the credit file by providing compliant, timely collections while providing outstanding customer service. Responsibilities of Position: Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies and short payments. Accountable for reducing delinquency for assigned accounts. Negotiate payment plans with customers and adjust customer accounts with management approval. Initiate strategies for collection processes and procedures. Retain customer loyalty while initiating processes for collection of payments. Accept payment on certain accounts as appropriate and resolve most questions and problems, referring only the most complex to higher levels. Perform research where appropriate to identify misapplied payments and resolve basic and moderately complex issues. Partner with the internal business to research customers' accounts to resolve disputes. Maintain accurate records of the customer payment status. Recommend accounts for placement with a collection agency. Other duties as assigned. Skills & Abilities Needed for Position: High degree of integrity and ability to maintain confidentiality and trust around sensitive data Written, verbal communication, and negotiation skills Strong organizational and time management skills Problem solving skills, interpersonal skills, and ability to develop working relationship with peers and business leaders within the company Experience & Knowledge Needed for Position: Prior Collection Experience preferred. Commercial Collection Experience a plus. Basic knowledge in Microsoft Office applications. Knowledge of laws and regulations covering credit and collection activities. Physical Requirements in a Regular workday: Rarely lifting/carrying/pushing/pulling a max of 10lbs. Frequently standing/walking. Continuously sitting in office environment. Additional Working Conditions/Aspects: Ability to work overtime, weekends and/or holidays. Legally eligible to work in the United States. Valid driver's license (if applicable). Must successfully complete pre-employment testing. Must be able to read and speak the English language. This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
    $27k-36k yearly est. 27d ago
  • Collector

    Eastern Account Systems 3.9company rating

    Remote Toll Collector Job

    Job Details EASTERN ACCOUNT SYSTEMS - BROOKFIELD, CT Fully Remote Full Time $14.00 Hourly None Day ** Please note, while we are able to work fully remote, this position is only available for those who will be residing/working in Texas. Eastern Account System is a collection agency headquartered in Connecticut whose focus in ethics, compliance, and assertive representation of our clients' interests makes us one of the industry leaders in debt collection. Eastern has over thirty years of proven success representing original creditors and provides a range of services in the areas of consumer collections. Eastern Account System is seeking a candidate to take full advantage of the commissions and bonus offered in addition to hourly rate - starting payrate is $14 per hour . To that end we seek out driven candidates whose diverse skills, backgrounds, and experiences enable the Eastern team to collaboratively excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers. As Eastern continues to grow, we are seeking reliable, motivated individuals, preferably with experience in a fast-paced customer service oriented, call center, or collections environment to join our dynamic team in our office. Even if you don't have the experience, but feel you would thrive at Eastern, and possess a willingness to learn, we would love to hear from you. This exciting opportunity also allows for eligible applicants to begin a remote working arrangement from day one. Training will be fully remote, via video meetings. Applicants must complete all training, demonstrate acceptable performance and behavior, have the ability to work in a private location with stable internet service and comply with all telecommuting guidelines as well as firm policies. Overview of responsibilities: Establish contact with consumers to discuss delinquencies and identify the appropriate repayment programs/options available to them Record accurate and detailed notes Meet or exceed daily, weekly and monthly performance goals Comply with policies and procedures of Eastern Account System. Comply with FDCPA and state consumer protection laws. We are looking for someone that has the following qualifications/qualities: Self-motivated Well organized Results driven Basic computer skills Phone experience Strong negotiation talent Strong listening and communication abilities Able to sit for the majority of the work day Ability to work in a fast paced, changing environment Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, life insurance, compensated time off including paid holidays, and 401K with match. This an hourly rate position plus the potential for commissions and bonus - commissions and bonuses are not capped.
    $14 hourly 60d+ ago
  • Collector

    National Enterprise Systems 3.5company rating

    Toll Collector Job In Solon, OH

    Job Details Entry Call Center - Solon, OH Full Time High School $17.00 Hourly Monday through Friday 1pm-10pm Customer ServiceDescription National Enterprise Systems is an award-winning debt collection agency in Solon, OH. We are looking for collectors to work in our outbound call center. The ideal call center candidate is dependable, money-motivated, detail-oriented, and has excellent customer service skills. The ability to listen, respond with creative solutions, and overcome objections are important aspects of the call center position. At National Enterprise Systems, we believe talent and hard work should be rewarded. Opportunities for quarterly reviews and movement into different segments within the department. Biweekly pay schedule Set schedule - no weekends Great benefits including health, dental, vision, life and 401K Vacation and Personal Days Growth opportunities Casual dress Extensive, paid-training to teach you about the industry and provide you with all of the necessary tools to succeed Responsibilities Contact consumers by phone to resolve the outstanding balance owed Find creative solutions to secure repayment Discuss and negotiate applicable repayment programs while adhering to all state and federal laws including the Fair Debt Collection Practices Act Maintain high level of customer service Qualifications Excellent customer service, communication and listening skills Ability to negotiate and be assertive and professional at all times General computer knowledge and typing skills Capability to adhere to schedule requirements Reliable transportation
    $17 hourly 60d+ ago

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