Working at Toast

Toast isn't your mama's technology company, and it's not your breakfast either. Rather it's a tech platform that combines POS, front-of-house and back-of-house tolls, and guest-facing tech with a network of third-party apps specifically designed for restaurants. By empowering restaurants of all sizes, those restaurants are able to build great teams, boost their revenue, improve their business operations and take entertaining their guests to the next level. Founded in 2011, Toast is headquartered in the heart of Boston, Massachusetts, with around 1,500 employees.

Diving Into the Values at Toast

Toast is changing the world one restaurant at a time. By solving problems, such as the labor shortage and tipping culture, Toast is able to provide a more enjoyable dining experience. "I can't think of another restaurant technology company who gets our customer's pain and is trying to simultaneously improve so many things," said Ben Ho, Director of Engineering. "The pace of change is dizzying, and we're right in the middle, leading it." In order to best understand the customer's pain, the team at Toast lives and breathes these values:

Lead with Humility: The team stays humble when it comes to great ideas, but in the same breath delivers honest feedback.

Embrace A Hospitality Mindset: The team works hard to make sure everyone feels welcome and included.

Always Be Hungry: The team welcomes challenging problems that they solve with innovative ideas.

One Team: The team is just that. A team. They fail and succeed together, but no matter what they always have each other's backs.

Stay Toasty: The team stays inspired by the uniqueness they bring to the table. They enjoy spending time together, and while they're serious about work they believe that laughter is the secret to success.

Driven with Purpose: The team is determined to deliver results with integrity.

The Culture at Toast

Recipe For Breadth Success

The culture at Toast follows a recipe to really become an awesome workplace:

1 splash of friendship

A dollop of impact

A sprinkle of no hierarchy

1 heavy spoonful of individuality

When you mix these ingredients into a working environment that's fast-paced and based on hard work you come up with people who aren't afraid to be themselves at work. This recipe is successfully 100% Sunday scary free.

"Our office has both a relaxed but productive vibe," said Gabe Gonzalez, Associate Technical Sourcer. "You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play."

If you're an employee who's always going above and beyond, producing positive results and has a great attitude, you'll have the opportunity to push your career further with more responsibility. Alessandra Kopp, Manager of Inbound Business Development, was really great at identifying which restaurants would benefit from Toast. In turn, she was given the opportunity to become a team leader.

I would describe our culture at a high level as vibrant, diverse, positive and driven. Of course we are obsessed and passionate about food and restaurants, and that is a strong undercurrent that runs beneath the team," said CEO Chris Comparato.

The Benefits at Toast

Adding a Dash of Sugar to Your Future

"Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social," said Brittany Rothstein, Training Content Specialist. Events like competitive field days, summer appreciation events that feature bonfires, food, drinks and music, and seasonal cookouts are not all that uncommon at Toast.

"In true Toast fashion, all of our summer events are both food- and community-centric," said Natalie Audelo, Employer Brand Manager. In addition to fun events, the company cooks up fun through one of the many clubs they sponsor. With the Run Club, Book Club, Toaster Yoga, Soccer and Basketball, Adventure Club, Community Service, Women at Toast, and "Multigrain," the LGBTQIA group all ingrained in the company, you're sure to fit in somewhere..........

Toast isn't baked in your conventional oven. So they offer many unconventional events. Like celebrating Harry Potter's birthday. Every year, the office is transformed into a Hogwarts campus where employees can make their own wands, be sorted into houses, and enjoy a"Bertie Bott's Every Flavour Beans" tasting. "As an avid Harry Potter fan, I was so excited to bring the vision to life," said Workplace Experience Coordinator MC Nealon.

The Jobs at Toast

Make That Dough

You will fit naturally into the recipe at Toast with the 9 different departments that are offered across the company. Measure out your success through a career with Toast. Just to give you a taste, here are the different departments listed out alongside one of the open positions in each:

Campus : As a Product MBA Intern, you'll help define future products, interview customers, come up with ideas to keep Toast competitive and use your skills to improve product success.

Customer Success : As a Director of Implementation, you'll look for ways of increasing new customers, help implement mid-market and enterprise customers, inspire your team, and process improvement.

Engineering : As an Electrical Hardware Engineer, you'll design electrical hardware components, develop electronic systems from idea to product, test electronic hardware and support reliability issues.

General and Administrative : As Corporate Counsel, you'll oversee commercial contracts, be the point of contact for inbound contracting requests and provide legal advice to Toast teams (but they won't be toast with you on their side).

Hardware Operations : As an Operations Representative, you'll put together hardware orders, pack customer orders, oversee stock records, test new hardware, and reconcile inbound shipments.

Marketing : As a SEO Strategist, you'll drive the SEO content, work to increase revenue, manage technical SEO recommendations, track the effectiveness of SEO campaigns, and generate creative link building.

People and Culture : As a People Success Partner, you'll help develop a workforce that leads to achieving Toast's strategic goals, provide mentorship to employees at all levels, and collaborate to bring an effective people-centric approach to partner organizations.

Product and Design : As a Core Product Manager, you'll improve user experience through a technical roadmap plan, work cross-functionally and cross-team to understand complex integrations and work with customers to understand their needs.

Sales : As a Territory Account Executive, you'll develop a list of prospective restaurants, conduct demos, and develop solutions that meet customers' needs.

With plenty of opportunities for you to make that dough, you'll be able to create your own recipe for success in no time with Toast.