Ticket Agent resume examples for 2025
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Ticket Agent Resume
Bruce Mcdonald Ticket Agent 6150 N. Second Ln., Eau Claire, WI | (970) 555-3652 | bmcdonald@example.com Work Experience Ticket Agent, CUSTOMER TRAAC - Eau Claire, WI 2015 Assisted patrons with ticket sales and donation contributions. Required constant communication with customers and other technicians, both on the phone and in writing. Have current life insurance license. Ticket Agent, Fanny Hill - Eau Claire, WI 2014 - 2015 Communicated with Restaurant Reservations regarding special orders, cake orders, and special requests. Handled incoming telephone calls, created operational meeting reports, marketing and sales data documentation, and sent out information packets. Maximize conversion and revenue, and meet monthly sales goals. Provided technical support to guests using online reservations system. Greeter, Kwik Trip - Eau Claire, WI 2010 - 2014 Provide the best guest service to each and every guest. Provided outstanding guest service Provided car wash maintenance using technology Managed employees when needed Assist customers at cash register by utilizing friendly customer service to ensure they are taken care of quickly and efficiently. Provide support to the Loss Prevention staff Skills Education High School Diploma 2010 - 2010 |
Airline Ticket Agent Resume
Mary Pierce Airline Ticket Agent Experience Airline Ticket Agent 2018 Delta Air LinesAtlanta, GA • Handled computer system of the company to make flight reservations and to issue boarding passes and tickets. • Conducted Passenger Service Agent workshops. • Coordinate between the airline and customs as International Passenger Service Agent for two years. • Trained ticket and sales staff to understand the policies and procedures for ticket sales and marketing within the organization. • Work at a fast pace Provide customer service Check In Passengers and bags Ticket Agent 2016 - 2018 FedExDallas, TX • Exercised excellent research techniques when resolving customer problems or package inquiries. • File complaints and use internal information on computer system. • Like flight attendants, passenger service agents are responsible for meeting the needs and safety requirements of passengers and airport personnel. Airline Reservation Agent 2015 - 2016 American AirlinesMiami, FL • Informed travelers of schedules, fares, documents Provided prompt, accurate and professional communication. • Use of Sabre based Qik Res computer system. Skills Sales Goals Customer Service Ticket Sales Service Requirements Positive Attitude Bus Tickets Passenger Service Domestic Flights Reservation Sales Overhead Bins Education High School Diploma 2015 - 2015 |
How to write a ticket agent resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in ticket agent-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the ticket agent position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical ticket agent skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a ticket agent resume:
- Reservations
- Cash Handling
- Ticket Sales
- Direct Passengers
- Computer System
- Customer Service
- Customer Complaints
- Safety Procedures
- Baggage Check
- Ticket Booth
- Upselling
- Sales Reports
- VIP
- Cash Drawers
- Ticket Counter
- Issue Tickets
- Customer Inquiries
- Ticket Orders
- Inbound Calls
- FAA
- Bus Schedules
- Computer Terminals
- Excellent Guest
- Travel Arrangements
- Airline Tickets
- Amadeus
- Quality Customer Service
- Seat Assignments
- TSA
- Customer Invoices
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the ticket agent.
How to write ticket agent experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are examples from great ticket agent resumes:
Work History Example #1
Ticket Agent
United Parcel Service
- Developed and implemented complex internet and internet application on different platforms.
- Assisted certified shippers send 'counter to counter' parcels, meeting TSA standards.
- Handled all aspects of ticketing and check-in by operating a computerized point-of-sale system.
- Ensured FAA, airline and airport regulations were followed.
- Qualified on all US Airways and American operations (including boarding gate, ticketing, reservations and TSA requirements).
Work History Example #2
Ticket Agent
American Airlines
- Interfaced with VIP customers in the Admiral s Club.
- Received promotion to Frequent Flyer Advantage desk to handle incoming calls from VIP passengers.
- Ensured FAA, airline and airport regulations were followed.
- Performed Passenger check-in and boarding Assisted customers with special needs Changed customer flight itineraries and seating assignments, as necessary.
- Filed daily, weekly, and monthly aircraft security, maintenance, and baggage/cargo paperwork set by the FAA/TSA.
Work History Example #3
Ticket Agent
Delta Air Lines
- Developed Monthly Flight Schedules to distribute to TSA, Airport Operations, Vendors and Administration
- Provided excellent customer service to passengers from check-in through departure on both international and domestic flights.
- Ensured strict compliance with FAA, and Contract of Carriage regulations and adherence to company policy and directives.
- Included on-going training test for FAA regulations.
- Trained co-workers in use of Delta's proprietary ticketing system and Windows NT.
Work History Example #4
Ticket Agent
Delta Air Lines
- Provided excellent customer service to passengers from check-in through departure on both international and domestic flights.
- Reinforced compliance with FAA, and airport regulations.
- Ensured strict compliance with FAA, and Contract of Carriage regulations and adherence to company policy and directives.
- Trained co-workers in use of Delta's proprietary ticketing system and Windows NT.
- Developed Monthly Flight Schedules to distribute to TSA, Airport Operations, Vendors and Administration
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2010 - 2010
Highlight your ticket agent certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your ticket agent resume:
- Travel and Tourism Professional (TTP)
- Dental Assistant (RDA)
- Commercial Driver License (CDL)
- Certified Travel Associate (CTA)