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What is a ticket agent and how to become one
A Ticket Agent plays an important role in companies such as airlines, railroads, cruise lines, and other transportation and travel agencies and businesses. They are mainly responsible for booking travel tickets for customers, but they may also be tasked with reserving hotel rooms and other accommodations or tickets for clients.
They also have other duties, such as examining passenger bags and sending them off in the right direction, answering customer queries and solving their issues as necessary, ensuring that all data is correct and up to date, announcing arrivals and departures, and guiding customers through travel and reservation processes, and even helping plan routes and transportation.
A person seeking to work in this position typically must have a high school diploma or a GED and previous experience and proficiency in customer service and sales. Interpersonal skills are obviously very important. Certain certifications, such as Certified Travel Associate (CTA), might be advantageous. On average, a Ticket Agent earns $14.5 per hour.
Avg. Salary $28,940
Avg. Salary $59,228
American Indian and Alaska Native 1.20%
Asian 6.93%
Black or African American 7.91%
Hispanic or Latino 24.15%
Unknown 6.04%
White 53.77%
Genderfemale 67.79%
male 32.21%
Age - 45American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 45Stress level is high
7.1 - high
Complexity Level is intermediate
7 - challenging
Work Life balance is good
6.4 - fair
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Ticket Agent career paths
Key steps to become a ticket agent
Explore ticket agent education requirements
Start to develop specific ticket agent skills
Skills 
Percentages Reservations 25.13% Cash Handling 17.53% Ticket Sales 15.81% Direct Passengers 7.94% Computer System 6.80% Complete relevant ticket agent training and internships
Accountants spend an average of 1-3 months on post-employment, on-the-job training. New ticket agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a ticket agent based on U.S. Bureau of Labor Statistics data and data from real ticket agent resumes.Research ticket agent duties and responsibilities
- Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
- Provide excellent customer service as outdoor ticket agent for group reservations; approach and encourage prospective customers to purchase tickets.
- Sell tickets and also following quotas and upselling as well
- Perform FOD walks in the ramp area between flights.
Prepare your ticket agent resume
When your background is strong enough, you can start writing your ticket agent resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a ticket agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Ticket Agent Resume templates
Build a professional Ticket Agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Ticket Agent resume.
Apply for ticket agent jobs
Now it's time to start searching for a ticket agent job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Ticket Agent Job
Are you a Ticket Agent?
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Average ticket agent salary
The average Ticket Agent salary in the United States is $28,940 per year or $14 per hour. Ticket agent salaries range between $21,000 and $39,000 per year.
What Am I Worth?
How do ticket agents rate their job?
Ticket Agent reviews
I like the fact that the environment is fast paced. I like working the gate area. I like boarding the passengers and I like interacting with the pilots and flight attendants.
I dislike the rude passengers.
I don’t like when I look around and I see people that needs service and they be ignored
What I like the most is to give customer service to those who need it.
It give me unforgettable memories and experience In additional generating life time skills and excellence of the knowledge of is involved
Updated January 8, 2025
