Supv, Customer Service
Teller Job In McDonough, GA
Customer Services Supervisor
Customer Care Center, McDonough, GA
Georgia Power values our customers and partner with them to deliver solutions that meet their specific energy needs. Our highly engaged teams are focused on building relationships, trust and loyalty. Skill development, coaching and mentoring is paramount to our culture as such, the Customer Services Supervisor leads, coaches, trains, inspires and motivates a team of service consultants. This team assists customers in a 24 hours and 7 days per week (24/7) operation with start/stop requests, billing programs, rates, general inquiries, as well as products and services.
Our leaders promote a positive and caring work environment and make a personal connection with employees. The successful candidate will be responsible for promoting wellness in the workplace, achieving established performance metrics, in addition to understanding and communicating policies and procedures. This position necessitates that you will have a role in on-call duties on a rotational basis for emergencies and participate in storm restoration efforts which may require after hours and weekend support.
The ideal candidate is a creative problem-solver who is people-focused. You can leverage data and analytics to identify trends, patterns, and opportunities for improvement as well as lead strategic initiatives that move the organization forward. You will need to be self-motivated, work well with others, possess a positive attitude, and drive innovation that helps us deliver exceptional customer experiences.
This position will be filled at an Exempt Level 5 or 6 Exempt depending on the candidates' experience and qualifications.
This is a hybrid role, and candidates are expected to be on-site a minimum of four days per week. The Customer Care Center (CCC) is located in McDonough, GA. Candidates must live within a commuting distance to the CCC or be willing to relocate to the area.
Job Experience and Education
Bachelor's degree is preferred
Previous supervisory experience preferred
Experience in call center or region operations preferred
Knowledge, Skills & Abilities
Excellent oral and written communications skills
Excellent interpersonal skills necessary to lead, coach, train inspire and motivate employees
Strong decision-making skills, including the ability to "manage in the grey"
Sound project management, strategic thinking and problem resolution skills
Understanding of performance management and leadership concepts
Knowledge of GPC policies and procedures
Experience working with Customer Information Systems and Knowledge Management Systems
Ability to interface with individuals at all levels outside as well as within the company
Ability to lead within a dynamic environment, support continuous change, and manage competing priorities
Ability to use sound discretion concerning confidential and sensitive issue/information
Monitor and evaluate individual performance of consultants including regular review of customer interactions to ensure exceptional customer experiences
Behavioral Attributes
Model all aspects of Our Values: Safety First, Intentional Inclusion, Act with Integrity and Superior Performance
Demonstrate leadership competencies in the areas of business execution, communication, development of others, innovation, relationships and networking and inclusion
Displays high amount of initiative and strategic thinking to create, implement, and support new ways of doing business and process improvement opportunities
Strong focus on people while also having the ability to drive accountability
Highly collaborative with a demonstrated ability to act as a change agent and advocate
Maintains a continuous growth mindset and a strong desire for career advancement
Supv, Customer Service
Teller Job In McDonough, GA
Customer Services Supervisor
Customer Care Center, McDonough, GA
Georgia Power values our customers and partner with them to deliver solutions that meet their specific energy needs. Our highly engaged teams are focused on building relationships, trust and loyalty. Skill development, coaching and mentoring is paramount to our culture as such, the Customer Services Supervisor leads, coaches, trains, inspires and motivates a team of service consultants. This team assists customers in a 24 hours and 7 days per week (24/7) operation with start/stop requests, billing programs, rates, general inquiries, as well as products and services.
Our leaders promote a positive and caring work environment and make a personal connection with employees. The successful candidate will be responsible for promoting wellness in the workplace, achieving established performance metrics, in addition to understanding and communicating policies and procedures. This position necessitates that you will have a role in on-call duties on a rotational basis for emergencies and participate in storm restoration efforts which may require after hours and weekend support.
The ideal candidate is a creative problem-solver who is people-focused. You can leverage data and analytics to identify trends, patterns, and opportunities for improvement as well as lead strategic initiatives that move the organization forward. You will need to be self-motivated, work well with others, possess a positive attitude, and drive innovation that helps us deliver exceptional customer experiences.
This position will be filled at an Exempt Level 5 or 6 Exempt depending on the candidates' experience and qualifications.
This is a hybrid role, and candidates are expected to be on-site a minimum of four days per week. The Customer Care Center (CCC) is located in McDonough, GA. Candidates must live within a commuting distance to the CCC or be willing to relocate to the area.
Job Experience and Education
Bachelor's degree is preferred
Previous supervisory experience preferred
Experience in call center or region operations preferred
Knowledge, Skills & Abilities
Excellent oral and written communications skills
Excellent interpersonal skills necessary to lead, coach, train inspire and motivate employees
Strong decision-making skills, including the ability to "manage in the grey"
Sound project management, strategic thinking and problem resolution skills
Understanding of performance management and leadership concepts
Knowledge of GPC policies and procedures
Experience working with Customer Information Systems and Knowledge Management Systems
Ability to interface with individuals at all levels outside as well as within the company
Ability to lead within a dynamic environment, support continuous change, and manage competing priorities
Ability to use sound discretion concerning confidential and sensitive issue/information
Monitor and evaluate individual performance of consultants including regular review of customer interactions to ensure exceptional customer experiences
Behavioral Attributes
Model all aspects of Our Values: Safety First, Intentional Inclusion, Act with Integrity and Superior Performance
Demonstrate leadership competencies in the areas of business execution, communication, development of others, innovation, relationships and networking and inclusion
Displays high amount of initiative and strategic thinking to create, implement, and support new ways of doing business and process improvement opportunities
Strong focus on people while also having the ability to drive accountability
Highly collaborative with a demonstrated ability to act as a change agent and advocate
Maintains a continuous growth mindset and a strong desire for career advancement
Teller
Teller Job In Hinesville, GA
Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Accepts retail and commercial deposits, loan payments, processes checking and savings account withdrawals.
* Cashes checks.
* Maintains an adequate cash drawer supply at all times; this includes buying and selling currency from the vault as necessary.
* Balances cash drawer in accordance with Bank procedures.
* Answers customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line.
* Provides additional products including Official Checks and Money Orders.
* Assists customers in accessing safety deposit boxes.
* Maintains the highest level of confidentiality with all customer information.
* Promotes the Bank's products and services.
* Records and processes deposits left in the night depository.
* Assists in the balancing of cash in the automated teller machine.
* Responsible for following the Bank's branch opening and closing procedures.
* Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
* Performs as a team member in allocating and coordinating the work flow.
* Contributes to the fulfillment of branch and company objectives and goals.
* Complies with all company policies, procedures and regulations.
Knowledge, Skills and Abilities
* Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
* Mathematical skills.
* Strong communication & organizational skills.
* Detail oriented, high degree of accuracy.
* Competence with computers, telephone, 10-key calculator and other office machinery.
* Ability to work in a fast-paced environment & under pressure as needed.
* The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's exposure to loss or fraud and the ability to think through and rationalize decisions.
* The position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image.
* Familiar with retail banking regulations and teller roles and responsibilities relating to each.
* The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) required; or one to three years related experience in cash handling or customer service and/or training; or equivalent combination of education and experience.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Other Qualifications
Floater Teller - must be able to travel to any branch location to cover periods of absence or peak business periods. Must be able to work Saturday rotation schedule and must be able and available to work the opening and/or the closing schedule.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to count currency and coins; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, bend and/or crouch. The employee must lift and/or move up to 15 pounds. Specific vision abilities required by this job include ability to adjust focus and view a computer screen throughout the shift.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Part Time Teller - Greensboro
Teller Job In Greensboro, GA
Job Details BankSouth Greensboro - Greensboro, GA Part Time High School Diploma or Equivalent up to 15% Regionally Day BankingDescription
The Teller will be able to demonstrate efficiency with financial transactions for checking, savings, borrowing customers receive funds, post transactions, pay out funds as requested, and verbally confirm intended transactions with customer to assure needs are met and minimize redoing. As a teller at BankSouth, you will spend time interacting with customers focused on providing exceptional customer service.
Responsibilities:
Cash Management:
Balance cash drawer daily to assure accuracy in transactions and notify supervisor regarding any outages
Maintain drawer balance limits and sales of excess cash to the vault as needed
Complete daily balancing and servicing of the ATMs, coin counter, etc. as assigned
Issue/maintain logs on all official checks, money orders, gift cards, instant debit cards, process redemption of savings bonds and cash checks according to written procedures
Adhere to all basic opening/closing procedures and dual control requirements
Process and sell mutilated currency to the vault
Branch-Bank-Personal Growth:
Make referrals and cross sell Bank products to meet established sales goals
Attend sales meetings
Attend ongoing sales, product, customer service, security, and regulatory training
Initiate self-directed learning of core system and other system tools as applicable
Transaction Management:
Inspect and verify customer identity through thorough examination and referencing of all documents and identification; verify all endorsements
Receive loan payments and savings deposits from customer, address inquiries on accounts, record amounts and dates of payments and other significant information, check customer calculations and validate checks and/or count cash payments.
Accurately count and authenticate all coin/currency received
Accurately and correctly prepare all teller tickets, receipts for night deposits, mail deposits and other documents
Properly sort proof work and/or onsite capture items
Properly apply placement of deposit holds as needed
Complete documentation for suspicious activity reports (SARS) for research and follow up
Complete required documentation for currency transaction reports (CTR) reporting
Customer Service:
Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices, and products.
Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verifications.
Personal Responsibility:
Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e., dress, posture, attitude, etc.), positive outlook and behavior toward customers and coworkers.
Arrive and depart on scheduled days and within the time frames specified by the Retail Branch Manage
Stay within specified time frames for breaks, lunches, and approved absences
Obtain prior approval for all planned absences from work
Honor commitments to substitute or fill in where directed
Stay informed of all changes in policies and procedures to ensure compliance with current guidelines
Maintain confidentiality of all customer files and proprietary (physical, electronic, and intellectual) Bank property
Key Results Areas:
Able to quantify/qualify referrals based on customer needs through personal interaction
Prompt, accurate processing of all deposit and loan transactions
Accuracy and compliance in processing of all cash and negotiable instruments
Exhibit personal accountability for success of branch operations
Provide support of all of the Branch team
Attain branch sales goals
Minimal occurrence of cash shortages/overages
Proficiency with cash recyclers (as applicable)
Attain referral goals
Qualifications
Experience & Education:
Former banking experience is preferred, but not required. Prior cash handling and customer service experience is required. A high school diploma or equivalent is required.
Required Knowledge, Skills, Abilities:
Equipment/products used, but not limited to: personal computer, lap top computer, typewriter, copier, telephone, facsimile, voice mail, printer, cash counter, ATM, MS Word, Excel, Outlook. Able to multitask in a fast-paced work environment and maintain excellent customer service while under duress.
Other Requirements:
Satisfactorily complete all required compliance training and compliance with all laws and regulations that apply based on the scope of this position.
Interpersonal Skills:
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Physical Requirements:
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. This position requires associates to be on their feet for extended periods of time.
Working Conditions:
Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.
Mental and/or Emotional Requirements:
Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.
Scope:
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nothing in this restricts managements right to assign or reassign duties and responsibilities at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.
BankSouth is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or
veteran status.
Teller I - Gainesville, GA
Teller Job In Gainesville, GA
As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.
SUMMARY/OBJECTIVES
A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
* Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
* Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
* Presents a neat and professional personal appearance, in accordance with bank policy.
* Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
* Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
* Performs the following teller duties:
* Processes transactions for savings, checking, and loan accounts.
* Maintains a neat and orderly work area.
* May assist in guiding and training new tellers.
* May allow customers access to safe deposit boxes.
* Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
* Sells certified checks within assigned limits.
* Balances transactions daily.
* May service/balance ATM.
* May utilize the branch capture system.
* Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
* Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices.
TELLER 1 FUNCTIONS
* 18 months or less experience
* Teller duties
* Other duties as assigned
Qualifications, Education, and Certification Requirements
* Education: High School diploma or equivalent
* Experience: Cash handling, sales, customer service. Previous banking experience preferred.
* Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English
TRAINING REQUIREMENTS/CLASSES
* The SouthState Way New Team Member Orientation
* Teller Foundations
* All assigned Regulatory Compliance Training
* Acknowledgement of all policies through DocuSign as assigned
* Additional training may be required dependent upon experience
PHYSICAL DEMANDS
* Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
WORK ENVIRONMENT
This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.
TRAVEL
Travel may be required to come to meetings or training as needed.
Teller - Full Time - Pooler
Teller Job In Pooler, GA
Operates a teller window by providing prompt, efficient and accurate customer service, representing the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to the appropriate staff. The schedule is Mon-Fri, in addition, some Saturday work is required.
***This position requires a minimum of 2 years of prior cash handling and customer service experience.*
**
Essential Functions.
Accepts deposits, verifying cash and endorsements, and issues receipts
Cashes checks
Cross-sells the Bank's services and products
Processes night deposit bags
Issues Official Bank Checks
Accepts loan payments and safe deposit box rental payments
Answers customer inquiries and gives balances
Balances transactions at end of day and verifies cash totals
Additional Responsibilities
Performs other duties as assigned
Teller
Teller Job In Gordon, GA
Our goal at PenFed is to empower our members to "Do Better" financially. Our mission is to provide our members the tools to reach their financial goals. At PenFed, our members are like family, and we believe that everyone who dreams big and works hard deserves great rates and rewards. If you have a passion for meaningful work and helping others, you belong here!
PenFed is hiring a Teller to work onsite at our Fort Eisenhower, Georgia branch. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
+ Assist & Greet current prospective members in person or on the phone.
+ Evaluate needs of potential members and offers appropriate financial products and services.
+ Identify sales opportunities using open ended questions to uncover financial needs, while presenting options and alternative solutions.
+ Maintain knowledge of PenFed's products and services such as membership, checking, credit cards, loans, etc.
+ Provide ongoing relationship with current members to gain additional services. Utilize sales techniques to uncover member needs and match to the credit union products and services.
+ Assist and educate members on the use of PenFed Online (PFOL), mobile banking and other remote channels of banking. Assist members and explains all PenFed products and services.
+ Resolve complex member problems using various PenFed channels within delegated limits as appropriate.
+ Prepare loan documents for review and disbursement as necessary.
+ Maintain knowledge of operations, security, balancing procedures and rules and regulations concerning the ATMs and operations.
+ Maintain knowledge of PenFed policies and procedures.
+ Remain current on outside competitive products.
+ Conduct quality assurance monitoring of documents to be sent to Member Records.
+ Provide input to and assists in the implementation of new marketing projects.
+ Conduct member transactions when requested.
+ Maintain teller cash drawer limits within PenFed policies and procedures.
+ Balance cash drawer daily and prepares individual settlement sheets.
+ Maintain accurate records of deposits, withdrawals, official checks, POS, and share drafts.
+ Assist with the daily balancing and closing out of the branch.
+ Assist in training of new teammates.
+ Perform various Universal Representative (UR) responsibilities that may include, but not limited to, determining loan payoffs, cashes checks, furnishing loan and share balances, provide account numbers, and disburses share withdrawals after verifying proper identification.
+ Maintain high level of proficiency in operating all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc. to support needs of members, and business.
+ Provide support to other branches to include working weekends and/or extended hours as required to operate the business.
+ Support additional PenFed initiatives to support needs of members, and business.
+ If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws/regulations related to the notarization of documents.
Qualifications
Equivalent combination of education and experience is considered.
+ High School Diploma or G.E.D. is required.
+ Minimum of one (1) year of superior customer service experience is required.
+ Teller experience is preferred.
+ Valid Notary Public, preferred.
+ Bilingual-Spanish preferred.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call may be required.
About Us
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at ************.
Teller Specialist
Teller Job In Columbus, GA
Job Title: Teller Specialist
Report To: Contact Center Manager/Operations Manager/ VP - Chief Operations Officer/EVP/President-CEO
Classification Code: Non-Exempt
General Purpose
The primary role of the Teller Specialist is to engage members via the Personal Teller Kiosk. This includes, but is not limited to: handling requests for balance information, transfers, loan payments, withdrawals, account research, product information, and customer service on deposit and loan accounts. The Teller Specialist is seeking out opportunities to expand our member's relationship with the Credit Union. They provide service and support for members handling requests that are sometimes routine in nature and others that require extensive research and use of problem solving skills to identify and resolve issues. They must excel in a fast-paced environment with exceptional time management skills balancing member interaction via Personal Teller Kiosks located at multiple locations. A courteous, professional demeanor, ability to effectively communicate via email and video conference, and a high level of integrity are essential to this role. This position takes complete ownership of the members needs while meeting Kinetic's performance standards.
Essential Duties/Responsibilities
Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the Personal Teller Kiosk.
Represents the Credit Union in a courteous and professional manner.
Displays engaging on-screen presence, positive attitude and effective communication style through virtual video conferencing.
Provides prompt, efficient, confidential and accurate service to members while processing their transactions.
Confirms member identification and financial transactions meet credit union standards prior to performing member requests. Understands and performs Bank Secrecy Act (BSA) functions.
Receives member deposits and loan payments.
Disburses withdrawals.
Processes account transfers and balance inquiries.
Verifies transactions. Detects and resolves discrepancies promptly.
Learns and maintains technological skills for the operation of the Personal Teller Machine (PTM).
Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
Assumes responsibility for the effective and professional performance of member service functions.
Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Utilizes professional consultative selling skills to identify member needs and makes appropriate recommendations. Actively offers loan products and business partner services, making referrals and introductions to other departments. Performs as a leader in sales referrals, product knowledge and solutions.
Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Seeks assistance from leadership when appropriate.
Performs file maintenance and account changes as needed.
Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.
Resets passwords, challenge questions, and PINs for members according to department procedures.
Restricts electronic account access as deemed necessary to prevent potential financial losses to the Credit Union or to the member.
Responds to member service inquires and process requests that are initiated through ***************** website.
Sends and receives email, fax and paperwork to and from existing and potential new members for account-related activities.
Develops relationships with members that use the Personal Teller Kiosks and make product and service recommendations that fit into their lifestyle.
Takes complete ownership of every interaction whether it requires a call back, extended research, or assistance from other departments.
Resolves member issues or complaints by demonstrating complete knowledge of credit union processes and procedures while being empowered to make decisions that are in the best interest of the member and/or the credit union.
On a self-directed basis, continues to improve in individual level of competency through training and development on established educational programs.
Seeks ways to streamline work processes and continuously improve the Credit Union.
Attend annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant.
Notifies Teller Center leadership when completion of SAR (Suspicious Activity Report) is needed, when applicable according to policies and procedures set forth by Kinetic Credit Union, in accordance to BSA/AML regulations, and turns over to appropriate parties in a timely manner.
Understands and adheres to all Bank Secrecy Act/Anti-Money Laundering policies and procedures set in place to ensure compliance.
Participates in the Community Involvement goals of the credit union.
Responsible for completing Information Security Awareness training as directed by management.
Responsible for complying with GLBA, Safe Act, Regs B, D, E, CC, Z and other regulatory requirements.
Additional Duties/Responsibilities
Projects a professional image consistent with that of the credit union at all times when representing the credit union.
Exceptional customer service skills, including tact and diplomacy, plus a desire to accommodate the needs of others. Exhibits an inherent ease with others.
Ability and willingness to respond to member prompts and offer financial products and services to meet member needs. Ability to influence others when offering products and services, striking a balance between not giving up too easily and not being too persistent.
Professional and courteous verbal and written communication skills. Ability to remain calm when helping difficult and/or irate members.
Excellent organizational skills to manage multiple priorities and meet deadlines for work completion. Proficient data entry and math skills.
Comfortable being evaluated against performance standards.
Willingness to take initiative to achieve team goals and model a good work ethic for others.
Working knowledge of standard business computer software. Ability to acquire working knowledge of the Credit Union's operating system.
Ability to effectively sell credit union products and services to members, using consultative selling skills to define and recommend enhancements to the member's financial services.
Ability to attain mastery certification in remote delivery channels and to discuss these channels with members.
Ability to use good reasoning and judgment is required to determine the necessity of placing/releasing holds, accepting negotiable items, etc. Ability to maintain confidentiality.
Ability to maintain high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence.
Meets annual product knowledge certification, regulation training and other training requirements.
Flexibility to deal with unexpected events, attend meetings and events that may occur outside of regularly scheduled work hours. Work schedule may vary to provide sufficient service levels.
Ability to handle work pace ebb and flow productively.
Ability to acquire working knowledge of federal and state financial institution regulations.
Requirements
This position requires a high school diploma or the equivalent and a commensurate level of language, math and reasoning skills. In addition, two years of experience in sales or retail sales experience in a goal-driven environment with proven results. Formal training should be supplemented with continuing education.
Supervisory Responsibilities
None
Work Environment/Physical Activities
Continuous speaking and hearing when interacting with members and staff. Frequent use of judgment, reasoning and patience and negotiation when resolving problems. Frequent use of initiative and problem solving skills. Continuous concentration and precision to ensure accuracy of work. Frequent performance of basic and complex numerical calculations, as well as writing, reading, comparing and analyzing. Continuous memory demands in recalling credit union policies, services, state and federal regulations.
Frequent standing/walking as well as continuous sitting for long periods of time and must be able to lift and move at least 25 pounds. Frequent use of hands in repetitive tasks requiring dexterity to perform duties such as typing, data entry, writing, use of calculator. Frequent twisting, turning, bending, kneeling and squatting to reach supplies and equipment.
Normal workday with occasional overtime. Occasional travel to credit union events and for job-specific purposes. Office hours dependent upon location. Work shifts, duties and work locations may be rotated to accommodate the needs of the organization.
Job requires access to credit union's network and core data processing system. Core system roles are assigned by Chief Operations Officer.
Teller
Teller Job In Atlanta, GA
We're Hiring!
Teller - Atlanta, GA
Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity , Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.
By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.
Interested in this position and meet the qualifications and requirements? Apply at ****************** . Questions? Contact us at ************.
POSITION SUMMARY:
Responsibilities include but are not limited to the following:
Performs the basic transactions of a paying and receiving teller such as processing deposits and loan payments, verifies cash and endorsements of check cashing
Provides excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions in accordance with bank policies
Confirms identification for client and determines that all necessary documents are in proper form and within authorized limits
Ensures compliance with all internal controls and established policies and procedures
Works established schedule including Saturdays when assigned
Promotes and advise on banking solutions
Places holds on funds as necessary; completes change orders
Performs specialized tasks such as preparing money orders, cashier's checks, and redeeming savings bonds
Accepts and process credit card payments and withdrawals and credit card cash advances payments
Balances currency, cash and checks in cash drawer at end of shift
Assists with the development of department procedures, policies, and processes
Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers
Adheres to all policies, procedures, processes, bank's practices, guidelines, expectations, laws, and regulations
Exceeds all established position sales and referral goals, objectives, and expectations
Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand
Leads initiatives, add value, support the Bank's vision, core values, business principles, goals, and objectives
OTHER DUTIES AND RESPONSIBILITIES:
Develop rapport with the client base, greet by/using name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude
Adhere to Policies and Procedures - Must adhere to all policies and procedures including customer confidentiality
Multitask - Must be able to handle multiple responsibilities at one time
Job Knowledge - Must have good knowledge of all aspects of job; must have thorough knowledge of bank's products and services
Losses - Cash Items and Over & Shorts must be kept within guidelines
Effective Communications - Must display good and effective communications verbally and in writing
Teamwork and Cooperation - Must be a team player with a cooperative attitude
Make Sound Decisions - Must be able to make decisions within the realm of responsibility and refer matters outside realm of responsibilities to Client Service Supervisor or the Client Relationship Manager for decisions
Complete all reports and documentation to ensure quality of daily work
Attend all staff meetings and bank sponsored events when required
Maintain customer confidentiality
Perform all other duties that may be assigned by management
QUALIFICATIONS:
One year of previous teller or cash handling experience
High School Diploma; or some college experience a plus
Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
Strong analytical, technical, problem resolution, sales and critical thinking, skills
Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking system
Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank
Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information
Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions
Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change
Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand
Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
Exceptional creativity with the ability to prioritize work and meet deadlines
Must be flexible and energetic with a competitive and winning spirit
Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions
Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:
Medical, Dental, Vision, and Prescription
401(k) Retirement Plan
Life Insurance
Accidental Death & Dismemberment
Short&/Long Term Disability
Flexible Spending Plan
Paid Time Off, Vacation, and Holiday Pay
Tuition Reimbursement
Employer Assisted Housing Program
EEO/AA
Wholesale Membership Program
Wellness Program
Employee Assistant Referral Services (EAP)
Legal Shield Program
Group Cancer & Accident Insurance Programs
Worker's Compensation Program
Free Banking Services
Awards and Recognition Programs
Training & Development Programs and much more
ARGO Teller Tester
Teller Job In Atlanta, GA
SonSoft is an IT Staffing and consulting firm and duly organized under the laws of the Commonwealth of Georgia. We are growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
Hi All,
I have a following full time opportunity for you. Please let me know, if you are interested. Thanks!
If interested then please send me your latest resume along with current & expected salary.
Job Title : ARGO Teller Tester (with experience on Argo Teller 5.x, Manual Testing and Automation, Financial Services domain)
Job Location : Atlanta, Georgia (Capital of Georgia)
Job Type : Full time (This position may require travel)
Interview Type : Telephonic with Skype
Note: > Only US Citizen, Green Card Holder, H4-EAD, GC-EAD & L2-EAD can apply.
> No H1B, OPT-EAD & TN candidates please
Required:
• At least 4 years of experience with Manual Testing and Automation.
• At least 2-3 years of experience in Argo Teller 5.x ( especially on Argo browser based Teller) Knowledge.
• At least 3-4 years of experience in test case creation and test execution.
• At least 3 years of combined experience in automation tools viz. Quick Test Pro (HP-QTP).
• Extensive Experience in framework development.
• Experience with Financial Services domain.
• Ability to work in team environment and client interfacing skills.
• Analytical skills. Experience and desire to work in a Global delivery environment
• Excellent client interfacing skills.
• Has worked in test lead roles requiring taking care of lead activities in all phases of projects, building and mentoring teams.
• Have proven ability of being an independent and team player in all aspects of project life cycle.
• Good knowledge on the Argo Teller and Finance Service domain.
• Able to understand the customized changes for the application.
• Analyzing the requirements (explicit & implicit) and define appropriate strategy.
• Analyze & Implement Best practices like Reuse to improvise scalability and performance.
• The job entails sitting as well as working at a computer for extended periods of time.
• Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Qualifications
Qualifications Basic:
• Bachelor's degree or foreign equivalent but should be from an accredited Institution/University. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 5 years of experience in Information Technology.
Additional Information
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1. This is a Full-Time & Permanent job opportunity for you.
2. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply.
3. No OPT-EAD, H1B & TN candidates please.
4. Please mention your Visa Status in your email or resume.
Teller I
Teller Job In Savannah, GA
Purpose
Perform a wide range of transactional duties to serve members with high accuracy. Maintain accurate transactional records providing basic cash receipt and payment services in accordance with credit union policies and procedures. Provide excellent service to our members at all times.
Requirements
Duties and Responsibilities
Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
Must adhere to GHFCU Sales and Service Standards.
Receive share drafts/checks and cash for deposits to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into core system.
Place holds on accounts per policy and procedures. Read all account notes and alerts and follow by accordingly. Ask for assistance from senior staff if unsure how to proceed.
Cash share drafts/checks and process withdrawals; pay out money after verification of identification, account ownership and account balances.
Process cash advances and money orders following all operational procedures.
Process mortgage, consumer loan, and other payments according to operational procedures. Ensure accuracy when posting payments.
Process mail or back office transactions when assigned.
Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers.
Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
Promote, explain, and cross-sell all credit union products and services as well as consumer and mortgage loans.
Meet or exceed monthly teller referral goals by cross-selling additional products and services to our members and must support Branch Managers cross-selling requests.
Follow all dual control procedures per policy at all times.
Verify cash/coin when received/sold from/to the branch vault according to procedures.
Balance checks and cash drawer at the end of the shift. Compare Teller Capture totals to Core system check totals to ensure accuracy. Research and resolve discrepancies. Report all unresolved discrepancies to Branch Manager before posting any outages.
Ensure that the teller station is neat and tidy and properly stocked with forms, supplies, brochures, etc.
Report malfunctions of teller terminals and other equipment used at the teller station to Branch Manager.
Be available to work according to your assigned branch schedule. Future Saturday hours or extended hours may be added.
The ability to travel and work at another branch office if needed.
Dress professionally at all times.
Other duties as assigned.
Qualifications
· High school diploma or equivalent
· Minimum Teller experience of one (1) year in a financial institution or retail sales environment that involves cash handling, customer service and sales.
Skills
· Attention to detail and basic math and numeric sequencing aptitude
· Good judgement in order to evaluate identities, accounts, checks, and currency
· Interpersonal skills and provide exceptional member experience with all member interactions
· Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
· Working knowledge of Microsoft Word and Excel software applications
Teller
Teller Job In Buford, GA
Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.
Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.
* Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
* Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
* Execute the Renasant Bank service standards in every customer and teammate interaction
* Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
* Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
* Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
* Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
* Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
* Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
* May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
* Perform other related duties as assigned
Qualifications
* High school diploma or equivalent required
* 1 year teller experience and/or previous cash handling experience preferred
* 6 months of customer service experience preferred
* Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction
* 10-Key skills
* Mathematical skills, including the ability to count cash and coin in a fast paced environment
* Good interpersonal skills
* Effective written and verbal communication skills
* Knowledge of and the ability to learn bank products and solutions
* Ability to travel for training, other development opportunities, and between branches, as needed
For all Senior Tellers:
* Minimum of 1 year successful teller experience
* Minimum of 1 year previous back-up Head Teller experience required
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
Teller
Teller Job In Suwanee, GA
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Full time Teller within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills. This position will be based in Suwanee, Georgia at the Peachtree Industrial retail banking branch.Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
To learn more about this and other opportunities on our team Watch this video.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAccountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive SalesCompetenciesAccuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer NeedsWork ExperienceRoles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationNo DegreeCertificationsNo Required Certification(s) LicensesNo Required License(s) BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Personal Video Teller - Full Time M-F 8:30-5:30, Rotating Saturday - Dalton Location
Teller Job In Dalton, GA
TVFCU desires to recruit talented service professionals who embody our overall values and are passionate about the work they do for our membership. Personal Tellers handle all phases of teller transactions associated with checking, savings and various loan accounts initiated from the Interactive Teller Machines (ITM). Follows teller operating policies, assesses risk of presented transactions, and takes steps to minimize loss in ITM transactions. Provides excellent member service while promoting the Credit Union's services.
This position will be based out of our upcoming Dalton location.
Handles all phases of teller transactions including but not limited to checking, savings, and loans. Accepts cash and checks for deposit, cash checks and savings withdrawals within designated limits.
Verifies endorsements as required by teller operational policies.
Reports suspicious activity through proper channels.
Follows policies and procedures set forth by the Credit Union. Demonstrates solid understanding of fraud and other risks associated with ITM transactions.
Provides high level of excellent member service according to TVFCU service guidelines
Complies with all Federal and State Credit Union laws and related regulations.
Performs other duties as assigned.
Qualifications
Skills and Other Requirements:
TVFCU requires that candidates possess a high school diploma or equivalent with previous customer experience. Banking and sales experience preferred (but not required). TVFCU opportunities have the potential to develop into satisfying career choices that enable you to learn and grow.
Display a professional demeanor with an outgoing personality that connects with our members.
Excellent interpersonal and communication skills, with the ability to explain financial concepts in a clear and understandable manner, especially on video. Bilingual communication skills are highly preferred.
Possess ability to ensure compliance with established credit union policies and procedures.
Possess high analytical skills to solve a wide variety of practical and member service problems with limited supervision.
Possess ability to perform within a complex, multi-functional technical environment; demonstrate the ability to process and complete teller transactions in an non-traditional teller environment while offering excellent member service that promotes ongoing ITM usage
Ability to assess risk, exercise discretion and handle sensitive and confidential issues
Demonstrated ability to make sound check acceptance decisions.
Proficient in key elements of negotiable instrument policies and procedures.
Ability to stand and/or sit for extended periods.
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
Criminal background check and drug screening.
Pre-employment credit check required.
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.
Banking Teller/Customer Service
Teller Job In Commerce, GA
Banking Customer Service/First Call Representative First Century Bank is seeking an individual in the role of Customer Service Representative/First Call Representative to join our Commerce, Georgia team. This individual will be responsible for contributing to both the Branch team by performing customer service duties, as well as serving clients electronically as a part of our First Call Team.
Essential Duties and Responsibilities:
Traditional Banking product support
1. Support and process requests conducted through online banking including: address changes, new account requests, secure messages, Online banking applications.
2. Set up online banking for designated customers and provide ongoing support to clients for its use.
3. As needed, submit cases to Q2, Bill pay or other vendors to address daily support issues
4. Answer phones as needed and provide client support
5. Assist customers with checking accounts, setting up new accounts, making changes to existing accounts (DDA, Savings, CD, etc…)
6. Process Transfers and Wires (including Verification) as requested
7. Make tickets for transfers and payments to complete transactions
8. Knows features, advantages, and benefits of all bank loan products (consumer, mortgage, and commercial loan services) and all deposit products (transaction, money market, certificates and savings, IRA and retirement related) and recommends appropriate product or service for customer need. Can discuss competitive products and sell bank value. Opens all deposit accounts and processes paperwork accompanying each account being opened.
9. Exemplifies ‘relationship banking' by building the relationship with the customer by providing high quality service and being a source of expertise to the clients. Demonstrates commitment to clients by responding quickly and courteously to inquiries about products and needed problem resolution. As a member of the branch team, successful individuals:
*Greet customers, by name, and with a smile as they enter the branch
*Identifying customer need(s) and suggesting the appropriate course of action to address the
customer need.
*Thanks the customer for the opportunity to be of service.
10. Facilitates the operation of the safe deposit boxes within the Bank, and assists clients as needed with this product.
11. Provides back up teller responsibilities if needed.
Reporting and Monitoring:
12. Run daily Q2 audit reports and ACH reports, review and monitor for unusual activity or any activity which requires bank action. Take appropriate action, or escalate issue as needed.
13. Run and review daily Planet press reports for unusual activity or any activity which requires bank action. Take appropriate action, or escalate issue as needed.
14. Complete Rate Watch tasks on a weekly basis.
15. Research and appropriately address Fraud Alerts
Research and Process
16. Research and take appropriate action on dormant accounts for designated branches and clients.
17. Receive and process Social Security Verification Requests
18. Place debit card orders, complete research assignments, perform fraud assists as needed
Prepaid Clients
19. Assist with Due Diligence process including but not limited to satisfying required checks for all clients including know your customer requirements, satisfying bank policy/procedures as well as governmental regulations.
20. Check and verify packets, then scanning into the system for ease of retrieval.
21. Prepaid customer relations, assisting clients to reach the prepaid program manager or designated representative.
22. Perform various prepaid projects including but not limited to: mass mailings, checks, calling, verifying address and re-issuing checks.
23. Adheres to security guidelines and policies.
24. Performs such other duties as may be assigned or which inherently or logically belong with the position.
Bachelor's degree from 4-year college or university; or Associates degree and one to two years of related experience and/or training; or equivalent experience and education. Qualified individuals will demonstrate outstanding verbal and written communication skills and be driven to provide outstanding service to clients and other team members.
First Century Bank is an equal opportunity employer. It is the Company's policy to provide equal employment opportunity to all qualified persons without regard to race, color, sex, gender, religious creed or religious beliefs, age, national origin, physical or mental disability, pregnancy, military or veteran's status, marital status, sexual orientation, or any other category protected by state or federal law.
Teller
Teller Job In Athens, GA
Part-time Description
A "PT Teller" job description refers to a part-time bank teller position, where the primary responsibility is to assist customers with basic financial transactions like deposits, withdrawals, check cashing, and account balance inquiries, while maintaining a balanced cash drawer, all while working a schedule of less than full-time hours per week; often requiring excellent customer service skills and accuracy in handling cash transactions. Key responsibilities of a PT Teller:
Customer service: Greet customers, answer questions about accounts and services, and provide a positive banking experience.
Transaction processing: Handle deposits, withdrawals, check cashing, wire transfers, and other routine transactions accurately and efficiently.
Cash handling: Count and verify cash, maintain a balanced cash drawer, and follow security procedures for cash management.
Identification verification: Check customer IDs to comply with regulations.
Account opening and maintenance: Assist with opening new accounts, updating account information, and processing simple account changes.
Cross-selling: Identify customer needs and promote additional bank products and services.
Compliance: Adhere to all bank policies and procedures, including anti-money laundering regulations.
Essential skills for a PT Teller:
Basic math skills: Accurate counting of cash and ability to perform simple calculations.
Customer service skills: Friendly and professional demeanor, ability to handle customer inquiries and resolve issues.
Attention to detail: Ensuring accuracy in transactions and record-keeping
Computer proficiency: Familiarity with banking software to process transactions
Communication skills: Clear and concise communication with customers
Requirements
Education, Experience, and Licensing Requirements:
A high school diploma or equivalent is required.
Previous customer-facing experience is preferred.
Cash Handling experience is preferred.
Salary Description $17.00-$19.00/hour
Teller
Teller Job In Thomasville, GA
Part-time Description
The primary function of this position is to assist the credit union in achieving its vision to become the preferred financial service provider for all members. This is achieved by providing outstanding service to both Internal and external members that meets the Service Promises and Standards of the credit union.
A key component of this service is to identify the members' financial needs and recommend appropriate credit union solutions. Safeguard member information and credit union vital records in a manner commensurate with the sensitivity of the information and in compliance with the credit union's information security policies, standards and procedures.
Deliver exceptional level of service; cross-sell/refer credit union products and services; receive and pay out cash and negotiable items; keep records of cash and negotiable instruments involved in financial transactions by performing the various assigned duties; meet established service and referral goals; performs any additional duties as assigned by management.
PRIMARY RESPONSIBILITIES:
Receives checks and cash for deposit, verifies amount, and examines checks for validity, including the points of negotiation and endorsements acceptable under credit union policy.
Cashes checks and pays out money after verification of signatures and member balances.
Enters member's transactions into computer to record transactions, and issues computer generated receipts.
Places hold on accounts for uncollected funds in accordance with Reg. CC and credit union policy.
Orders daily supply of cash, and counts incoming cash.
Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
Maintains good member relations/services and exercises discretion regarding transactions.
Explains, promotes, and cross-sells products or services including but not limited to debit cards, credit cards, auto loans, mortgage loans, checking accounts, gift checks, cashier's checks.
Accepts new account deposits from MSR.
When required, removes deposits from, and counts and balances cash in automated teller machines, cash dispense machines, cash recyclers, and night depository.
Accepts various loan payments and handles cash advances on various approved credit lines.
Maintains an excellent record in cash drawer balancing and in attendance, including financial center meetings, sales
meetings, and other company meetings as required.
Supports the operations of the branch, including, but not limited to branch opening and closing, security and maintaining the integrity, cleanliness and safety of the branch.
Performs other duties as assigned and support all areas of the credit union and its affiliates.
Requirements
SKILL REQUIREMENTS:
Exceptional customer service and interpersonal skills.
Detail oriented.
Initiative/self-starter.
Good judgment and common sense.
Goal oriented.
Listening, oral, and written communications, particularly in sensitive situations.
Ability to read and interpret general instructions furnished in written, oral, or schedule form; e.g., Policy Tech, e-University, Paycor.
Ability to effectively present information in one-on-one and small group situations and respond to questions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must be able to work with frequent interruptions while multi-tasking for accuracy within time limitations.
OTHER REQUIREMENTS:
A high school diploma or general educational development (GED) diploma and six (6) months sales or customer service experience; previous teller experience preferred.
Varying Hours
Must be bondable.
TECHNICAL REQUIREMENTS:
Microsoft Office Suite
Fax, calculator
Good math skills.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, climb or balance; and stoop, kneel, crouch or crawl.
The employee must frequently stand for long periods of time.
The employee must frequently lift or move objects weighing up to 10 pounds and occasionally lift or move objects weighing up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee must frequently compute simple numbers with the use of a calculator.
The employee must frequently copy data from reports and negotiable instruments.
The employee must occasionally analyze data presented in order comply with local and federal regulations as well as Credit Union policy.
The employee must frequently communicate by talking to members (both internal and external) in person and by phone.
The employee must frequently receive auditory information by listening from members (both internal and external) in person and by phone.
Teller 20 hours Sandersville, GA
Teller Job In Sandersville, GA
**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S.
**About this role:**
Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
**In this role you will:**
+ Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
+ Complete operational activities while minimizing risks under established policies
+ Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
+ Receive direction from managers and exercises judgment within defined policies and procedures
+ Escalate questions and issues to more experienced roles
+ Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
+ Identify information and services to meet customers financial needs
**Required Qualifications:**
+ 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Customer service focus with experience handling complex transactions across multiple systems
+ Ability to educate and connect customers to technology and share the value of mobile banking options
+ Ability to interact with integrity and professionalism with customers and team members
+ Experience working with others on a team to meet customer needs
+ Cash handling experience
+ Ability to follow policies, procedures, and regulations
+ Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
+ Well-organized, independent and able to prioritize in a fast-paced environment
+ Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
+ Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
+ Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
**Job Expectations:**
+ Ability to work a schedule that may include most Saturdays
+ This position is not eligible for Visa sponsorship
**Posting Location(s):**
+ 219 S Harris St, SANDERSVILLE, GA 31082
**Posting End Date:**
30 Mar 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-445607
Teller (Tifton)
Teller Job In Tifton, GA
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.
The Teller is responsible for providing prompt and efficient customer service, operating the teller drawer, and accurately processing transactions. Responsible for identifying customer needs, cross-sell and up-sell opportunities, and making referrals within the branch. Provide assistance to team members and perform complex, specialized transactions. Performs other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
* Provide prompt, professional customer service to customers and prospective customers.
* Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
* Work to understand the root causes of complex customer service issues and identify and implement resolutions.
* Accountable for achievement of defined sales and service goals.
* Maintain a working knowledge of banking products and promotions.
* Responsible for performing accurate transactions, balancing each day, and verifying cash totals.
* Scan daily proof work to the remote capture machine.
* Identify customer needs, cross-sell and up-sell opportunities, and should make referrals within the branch.
* Ensure adequacy of currency and coin supply.
* Provide backup support to other branches as needed.
* May provide assistance and training to other colleagues and serve as a mentor.
* May perform all sales and service functions of the branch as needed.
* Practice ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
* Always act in the best interest of the customer when offering additional products and services.
Required Knowledge, Skills and Competencies:
* Ability to perform accurate transactions.
* Successful completion of Teller training program and passing score on training post-test.
* Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
* Strong written and verbal communication skills.
* Intermediate PC proficiency.
* Intermediate proficiency in Google Docs and Microsoft Office products.
Industry and Work Experience:
* 1 or more years of customer service experience.
* Cash handling or sales experience preferred.
Academic:
* High school diploma or GED required.
* Bachelor's degree in finance or related field preferred.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
* Medical, Dental and Vision Insurance
* Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
* Life Insurance provided at no additional cost to employees
* Accidental Death & Dismemberment Coverage
* Long-Term Disability Coverage
* Paid Sick and Vacation Leave
* 11 Holidays
* Volunteer/Service Day
* Employee Stock Purchase Plan
* 401(k) Retirement Plan
* Ameris Bank matches 50% of your first 8% of contributions to the plan
* Flexible Spending Accounts
* Health Savings Account
* Health Reimbursement Arrangement
* Supplemental Life & Other Insurance Plans
* Identity Theft Protection
* Pet Insurance
* Legal Insurance
* Employee Assistance Program
* Employee Advocacy Program
* Tickets at Work (Entertainment discounts for Ameris Bank Employees)
* AT&T Employee Discount
* Wellness Discounts for Medical Premiums and Other Rewards
* Employee Referral Incentive
* Education Assistance
* Employee Resource Groups
Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
* Free Interest Checking
* Free Safe Deposit Box
* Free Money Orders, Travelers' Checks and Cashier Checks
* Discount on Mortgage Origination Fee
* Free Online Banking and Free Unlimited Online Bill Payment
* Employee Banking Perks
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Teller CSR
Teller Job In Ringgold, GA
Job Title Teller Customer Service Representative Status Non-Exempt Reports To Branch Management Team Assist the Company in accomplishing our vision: to satisfy all of our customers' financial needs, too help them succeed financially, to be the number one financial service provider in each of our markets, and to always put our customers First - every encounter, every time, no exceptions, no excuses.
Our Expectations for our Teller/CSR's:
Along with the rest of the Branch Management team, Teller/CSRs are the face of our company and represent First Financial Bank in the community. Teller/CSRs provide a variety of banking services to First Financial Bank customers and non-customers by assisting with product/service information, handling teller and platform (new account) transactions in an accurate and timely manner while providing exceptional customer service. Teller/CSRs introduce and sell new products and services to customers, and generate leads for other members of the sales team to close. Our best Teller/CSRs constantly go the extra mile to greet customers, make them feel welcome, and engage customers to learn about their financial needs. An excellent Teller/CSR can multi-task between the teller line and platform area, with no mistakes while demonstrating patience, attention to detail, and the ability to follow procedures.
Job Entry Requirements
* High school diploma or equivalent.
* Successful completion of in-house training program or other approved training program.
* Six months' experience in the teller function, as well as sales experience, particularly in cross-marketing products and services.
* Computer skills - Word & Excel
* Excellent sales, interpersonal and communication skills.
* Good understanding of financial products and services.
* Good organizational skills.
Primary Operational Activities
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Providing and maintaining exceptional customer service
* Assist customers with all banking needs.
* Cross-sell bank products and services to customers in order to solidify customer banking relationships.
* Organize material and equipment.
* Analyze problems and provide solutions in coordination with branch management.
* Open new checking, savings, CD's, loan processing paperwork, etc.
* May be responsible for closing the branch without other branch management personnel present.
* Assist with weekly and monthly branch reports.
* Assist branch manager with daily duties as assigned.
* Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer.
* Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances.
* Receives loan, utility, and miscellaneous payments.
* Issues monetary instruments.
* Responsible for handling and balancing cash drawer at end of shift.
* Recognition of cross-sell or referral opportunities.
* Provide excellent customer service to customers by identifying their needs.
* Demonstrates compliance with all bank regulations for assigned positions.
Primary Sales/Service Activities
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Delight our customers by effectively demonstrating all behaviors as defined by Customer Service Standards
* Services Account Transaction Requests
Recognizes and Follows Through on Referral Opportunities
* Uses brief, simple questions to qualify needs and uses open-ended questions to generate a two-way conversation.
* Asks qualifying questions.
* Allows time for customer to respond.
* Provides feedback to assure understanding of customer responses.
* Identified potential needs through observation, questioning, and listening.
* Suggest solutions by explaining benefits.
* Gives the customer any appropriate product literature.
* Documents referral to appropriate bank representative using required process.
* Meets a mutually established quality referral goal.
* Follows through with the banker to determine the outcome of the referral.
Personal Development
* Establishes with Sales Manager personal goals for improving service and sales referral behaviors.
* Develops with Sales Manager an action plan designed to improve operational and sales goals as identified.
Cross-trains in specialized areas of teller operations as required.
Competency/Skill Level
(The behaviors, knowledge, and motivations important to success in the job.)
* Exceptional customer service skills.
* Previous or current teller and/or customer service experience preferred.
* Good organizational and communication skills.
* Willingness to accept responsibility and make minor decisions.
* Must perform well under stress.
* Able to confront issues as they arise.
* Knowledge of computer applications (word, excel, etc.) preferred.
Key Behaviors
* Provides Proper Telephone Etiquette to Internal/External Customers
* Services Internal/External Customer Requests/Inquiries
* Reviews Required Documentation for Accuracy and Completeness
* Recognizes and Follows Through on referral Opportunities
* Personal Development as Established with Manager
SAFE ACT
* This position requires compliance with the SAFE Act Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
Bank Secrecy Act
* Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
* To be able to fulfill applicable requirements and responsibilities under the bank's related policies and programs.
Critical Job Elements
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.
* Limited physical effort required.
* Regularly required to talk and hear. Frequently required to stand, walk, sit, use hands to finger, handle or feel objects, work tools or equipment, and reach with hands and arms. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
* Average amount of pressure to work efficiently and accurately.
* Above average mental effort consisting of complexity of decision making; time pressure, concentration, and memory.