Teller
Teller Job 8 miles from Depew
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Primary Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs - 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
East Amherst, New York, United States of America
Part-Time Teller
Teller Job 18 miles from Depew
Accurately and efficiently process and record routine transactions for members / non-members. The successful candidate will negotiate checks, accept and disburse cash, process share deposits, share withdrawals, loan payments, VISA payments, money orders, gift cards, travel money cards and amusement park tickets.
This is a frontline position and plays a fundamental role in achieving CCFCU's Member Journey Experience goals.
*This position is part of the late Friday and Saturday rotation schedules.
Essential Duties and Responsibilities:
Handle member account transactions including, but not limited to: deposits, withdrawals, loan transactions, funds transfers, sale of money orders, gift cards, travel money cards, and amusement park tickets, Series EE Bonds.
Perform file maintenance. (i.e. closing of an account)
Maintain cash boxes at predetermined dollar level.
Maintain constant recognition of the vulnerability of cash handling and check negotiations; periodically reviews security procedures and maintains high awareness of actions to take during and after criminal attack or other emergency situations.
Must possess demonstrated knowledge of all cash handling and check cashing policies and procedures to ensure proper transaction execution.
Call unusual circumstances and exceptional cases to management's attention to obtain approval for proper disposition.
Assist in keeping address changes up to date.
Responsible for processing required government reporting.
Has a thorough knowledge of products and services and educates members of their availability.
Be neat, punctual and professional in appearance and demeanor and adhere to safe work practices and procedures at all times.
Always represent the best interests of the Credit Union in words and actions.
Complete all required training.
Other duties as assigned.
Knowledge, Skills and Abilities:
Computer literate including Microsoft Office, Word and Excel.
Deep understanding of how a credit union functions, and the value it brings to its member's and community. This includes understanding of what a Cooperative is, as that is the business models of all credit unions.
Able to communicate effectively both orally and in writing and generate grammatically correct written reports, letters, memorandums, etc.
Excellent interpersonal communication skills and be able to establish working relationships and interact effectively with a wide range of individuals, members and vendors.
Employee must possess accuracy in the handling of cash and recording daily transactions.
Duties require maximum public contact with the member and dictates that employee should strive to maintain an overall knowledge of the resources and services of the credit union and be conversant in alternatives for withdrawing funds, making loans, etc. Accordingly refer members to other personnel as situations warrant.
Has a thorough knowledge of interest rates and dividends, how they are computed and disclosed, and is capable of discussing this with the member.
Employee must maintain a cooperative attitude with other employees and help to maintain the friendliest atmosphere possible in the credit union office.
Must strive to render the best possible service to all the membership.
Must keep current with basic knowledge of all credit union programs and must thoroughly cross-sell all credit union products at every available opportunity.
The ability to properly receive members, either by telephone or in person.
Employee will follow any instructions, and perform other related duties, as may be required by management.
Confidentiality:
Employees are required to maintain the confidentiality of all sensitive Cornerstone CFCU, member, employee, and proprietary information both during and after their employment. If an employee has a question about the confidentiality of a particular matter, they should consult with their Manager/Supervisor or Human Resources. Any violation of this rule may subject the employee to disciplinary action, up to and including termination of employment.
Qualifications:
High school Diploma or G.E.D, some college preferred.
Minimum 2 years of experience with cash handling / check negotiating in a financial services environment.
Bondable upon initial employment, and ability to maintain bondability throughout term of employment.
Physical Requirements:
The functions of the position usually performed sitting but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, typewriter, calculator, cutting, labeling and taping involve extensive wrist and hand movements. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.
NOTE(S):
Management reserves the right to change or reassign job duties or combine positions based on business needs at any time.
EOE Race/Sex/Vet/Disability
Cornerstone CFCU is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law
poster: **************************************************************** Cornerstone CFCU is committed to diversity, and values the ways in which we are different
Teller
Teller Job 8 miles from Depew
Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.
ESSENTIAL FUNCTIONS:
* Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals
* Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
* Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
* Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
* Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.
* Exceptional delivery of our 5 Culture Promises
* Complete educational training as assigned and self-educate using bank designed programs and applications
* Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
* Knowledge and adherence to all security and dual control processes
* Responsible to participate in branch opening and closing tasks as needed
* Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
* Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
* Work evening hours and weekends as scheduled, assigned, or necessary
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
KNOWLEDGE, SKILLS, & ABILITIES:
* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
* Knowledge of computers and the Teller System
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
* High School Diploma or equivalent preferred
Work Experience:
* Customer service experience preferred
* Cash handling experience preferred
* Banking and/or retail experience preferred
The pay range for this position is generally $15.50 - $17.05 per hour. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Teller
Teller Job 14 miles from Depew
Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. As a Teller, you provide excellent client service by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Responsibilities
Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
Proactively work to identify and resolve client servicing issues, escalating as needed
Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker
Assist clients in achieving their financial goals and objectives through the use of financial wellness tools
Participate in morning huddles and end of day debriefs
Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.
Review and maintain knowledge of product guides, fees, and policies to stay current on offerings
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education Qualifications
High School Diploma , GED, or equivalent business experience (required)
Experience Qualifications
Experience in a client service role (required)
Experienced in cash handling (required)
General understanding of PC with Windows based applications and calculator (required)
Tactical Skills
Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions
Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking)
Strong work ethic and high level of integrity
Excellent Time management skills
Personal Skills
Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change
Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals
Critical Thinking: The ability to identify issues, communicate them, and explain the characteristics and steps in effective decision-making
Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives
Emotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business results
Practical Skills
Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations
Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience
Risk Management: Describes key issues and benefits of risk management practices and makes use of organizational resources for risk avoidance and management
Storytelling: Describes storytelling techniques, concepts, and potential benefits
Change Navigation: Demonstrates the ability to modify work as directed and applies the concept of continuous improvement to develop new skills during change initiatives
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.
Driving Requirements
Ability to occasionally operate a motor vehicle with a valid driver's license.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18 to $22.60 per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 06/21/2025
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
Customer Service Teammate
Teller Job 12 miles from Depew
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $15.50 - $17.00 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Teller
Teller Job 22 miles from Depew
We passionately believe that our team is at their best when they have the opportunity to learn, collaborate and find new ways to solve our members' challenges, no matter what part of the business they are in.
Join us in our journey for improving the lives of those in our community by being the helping hand that gives back!
Job Description
TITLE: MEMBER SERVICE REPRESENTATIVE- TELLER I
REPORTS TO: BRANCH MANAGER
STATUS: HOURLY NON-EXEMPT
Purpose
Perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
Requirements
Previous teller/cashier experience required.
High school graduate or GED preferred.
Computer literacy required.
Duties and Responsibilities
Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
Cash share drafts/checks and process withdrawals; ensure proper identification is made for all members and shared branch members. Examine checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Promote cross-sell/help credit union products and services. Explain, promote, or sell products or services, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Proficient in all functions of electronic services.
Ability to identify and refer opportunities to Member Service Representatives.
Place appropriate holds on accounts.
Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments properly into the computer.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Process daily TCR transactions (if applicable).
Meets Level of standards of teller over/short policy (No. 38).
Privacy/Confidentiality: ensure member information is secure.
Perform clerical tasks such as quality control and scanning.
Perform other duties as assigned.
Local to Buffalo NY_Multiple positions for Spanish speaking Bank Teller(KYC exp)
Teller Job 9 miles from Depew
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
We are looking to fill multiple positions for Bank Tellers with experience on KYC(Know your customer ) policies in Buffalo NY.
Conduct Due diligence and Know Your Customer (KYC) research for clients, as part of the business-wide Anti-Money Laundering (AML) Compliance remediation process.
Analysis of accounts and client information according to prescribed internal control policies and procedures.
Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes.
Execute and review negative media alerts from client screening and escalate where necessary.
Package client due diligence research and documentation for review by Relationship Managers.
Meet production target volumes and dates as advised
Communication with officers and other employees involved in the maintenance of internal control standards
Qualifications
Minimum of 3 years' experience with account opening and account opening documentation and/or operations background in Financial Institution-New Account opening experience (Individual/Joint, Corporations, Offshore, LLC, Partnership, Estate, etc...)
Account documentation review experience
(Tax forms W-8,W-9 Corporate Resolutions, Articles of Incorporation, Articles of Association, By-Laws, Financial Statements, Certificate of Incorporation or Commercial Registry...)
AML documentation (KYC) experience-Able to read, write and speak Spanish-Knowledge of Excel, Word and Access
Well-developed written, verbal communication and interpersonal skills-Must be multi-tasked to be able to work in a fast pace environment-Ability to deal with all levels of personnel in a courteous and efficient manner
Additional Information
Local candidates are acceptable for this position.
Teller
Teller Job 49 miles from Depew
Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N. A. , operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts.
Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees.
After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities.
As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities A Teller is responsible to create and deliver a positive customer experience while conducting financial transactions.
This position requires an individual with a positive attitude, who is a team player, and who is able to actively listen for customer financial needs in order to refer them to the appropriate bank product or bank representative.
A Teller must be able to adapt well to the changing workplace environment such as customer service complaints; maintain the security of customer information; prioritize items of significance; and maintain responsibility for assigned cash drawer.
Essential Responsibilities: Provide quality customer service and a positive banking experience by handling financial transactions (i.
e.
cashing checks, handling deposits/withdrawals, etc.
) with a professional attitude Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines Ability to understand direction and adhere to established policies and procedures Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels.
Qualifications Education, Training and Requirements: High School Diploma or GED Required All applicants must be 18 years of age or older Travel is required to surrounding branches as needed Skills: Basic math and computer skills Documentation skills with attention to detail Professional and friendly interpersonal and communication skills Clear thinking and ability to stay focused Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility Experience: Prior customer service skills preferred Other Job Information Hours: 35.
0 hours/week Compensation: Commensurate with experience plus potential for annual merit increase.
In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to stand, walk or sit.
Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear.
The employee may occasionally be required to lift and or move up to 25 pounds.
Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability.
If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum USD $16.
50/Hr.
Maximum USD $21.
53/Hr.
Summer Teller
Teller Job 9 miles from Depew
Kickstart Your Banking Career with Our Summer Teller Program! Looking to grow your career in consumer banking? Whether you're a recent graduate, a career changer, or re-entering the workforce, our paid training program provides the skills you need - no experience required. If you're a student who can work full-time, we also offer tuition reimbursement to help you complete your degree.
Our Summer Teller Program is designed to provide you with real-world banking experience, offering valuable skills and insights into the financial industry. As a part of our team, you will gain hands-on experience in customer service, banking operations, and financial transactions, all while developing professional skills and a potential pathway to future career opportunities. At Five Star Bank, we put our customers' financial well-being at the heart of everything we do.
Shape Your Future in Banking - Apply to our Student Teller Program today!
Purpose: The Summer Teller will assist customers with their banking transactions while ensuring a high level of customer satisfaction. You will gain a solid understanding of banking procedures, from processing deposits and withdrawals to helping customers with inquiries about products and services. This position is perfect for individuals looking to enhance their communication, problem-solving, and cash-handling skills in a dynamic, customer-oriented environment. This Float position will be traveling within the assigned branch footprint of 2-3 branches to provide support to our teams. This role will begin in May, extending 10-12 weeks with opportunities to be extended past summer or with a full-time employment offer.
Essential Functions:
* Provide support to retail branch staff in assigned footprint.
* Greets clients and prospective clients entering the office following established customer service guidelines.
* Provides exceptional customer service and an outstanding banking experience by handling financial transactions accurately and professionally.
* Maintains responsibility for a cash drawer and follows proper balancing procedures.
* Supports daily operations of the office to include processing night deposit bags, ATM deposits, balancing the vault, ATM, cash recycler, and cash advance machine, or other operational needs.
* Answer the phone within the office promptly and professionally.
* Ensures compliance with security and audit procedures.
* Understands and adheres to established policies and procedures.
* Maintains knowledge of regulatory compliance requirements and completes assigned compliance training.
* Develops and maintains knowledge of bank products and services.
* Introduces customers to alternate banking channels including ATM/ITM and Digital
* Identifies customer needs and refers to the appropriate team member/business partner.
* Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work
Job Related Qualifications:
Required:
* Education: High School Diploma or GED
* Prior Experience: Prior Customer Service experience preferred
* Licenses or Accreditation: None.
Competencies:
* Ability to make personal connections, engage clients, be courteous and professional.
* Ability to successfully utilize multiple systems and applications accurately and simultaneously.
* Knowledge of and ability to provide products and services available through retail banking.
* Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
* Strong organizational and time management skills
* Ability to thrive in a team environment.
* Strong mathematical, communication and interpersonal skills
* Ability to learn and utilize new technology effectively and efficiently.
Physical Requirements:
* Able to regularly sit for prolonged periods of time.
* Able to regularly stand for prolonged periods of time.
Able to travel:
* Frequently
* Extensive computer usage is required.
Ability to work:
* Evenings
* Occasionally
* Weekends
* Occasionally
This job description is not exhaustive. The Summer Teller may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.
Part Time (30 Hours) Associate Banker-ME - -Broadway and Penora Depew, NY
Teller Job In Depew, NY
We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience
Required qualifications, capabilities, and skills
6+ months of customer service experience
High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
Strong desire and ability to influence, educate, and connect customers to technology
Cash handling experience
Part Time Associate Banker ME- Broadway & Penora (30 Hours)- Depew, NY
Teller Job In Depew, NY
We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience
Required qualifications, capabilities, and skills
6+ months of customer service experience
High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
Strong desire and ability to influence, educate, and connect customers to technology
Cash handling experience
Teller
Teller Job 27 miles from Depew
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Primary Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs - 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Batavia, New York, United States of America
Part-Time Teller
Teller Job 18 miles from Depew
Accurately and efficiently process and record routine transactions for members / non-members. The successful candidate will negotiate checks, accept and disburse cash, process share deposits, share withdrawals, loan payments, VISA payments, money orders, gift cards, travel money cards and amusement park tickets.
This is a frontline position and plays a fundamental role in achieving CCFCU's Member Journey Experience goals.
*This position is part of the late Friday and Saturday rotation schedules.
Essential Duties and Responsibilities:
Handle member account transactions including, but not limited to: deposits, withdrawals, loan transactions, funds transfers, sale of money orders, gift cards, travel money cards, and amusement park tickets, Series EE Bonds.
Perform file maintenance. (i.e. closing of an account)
Maintain cash boxes at predetermined dollar level.
Maintain constant recognition of the vulnerability of cash handling and check negotiations; periodically reviews security procedures and maintains high awareness of actions to take during and after criminal attack or other emergency situations.
Must possess demonstrated knowledge of all cash handling and check cashing policies and procedures to ensure proper transaction execution.
Call unusual circumstances and exceptional cases to management's attention to obtain approval for proper disposition.
Assist in keeping address changes up to date.
Responsible for processing required government reporting.
Has a thorough knowledge of products and services and educates members of their availability.
Be neat, punctual and professional in appearance and demeanor and adhere to safe work practices and procedures at all times.
Always represent the best interests of the Credit Union in words and actions.
Complete all required training.
Other duties as assigned.
Knowledge, Skills and Abilities:
Computer literate including Microsoft Office, Word and Excel.
Deep understanding of how a credit union functions, and the value it brings to its member's and community. This includes understanding of what a Cooperative is, as that is the business models of all credit unions.
Able to communicate effectively both orally and in writing and generate grammatically correct written reports, letters, memorandums, etc.
Excellent interpersonal communication skills and be able to establish working relationships and interact effectively with a wide range of individuals, members and vendors.
Employee must possess accuracy in the handling of cash and recording daily transactions.
Duties require maximum public contact with the member and dictates that employee should strive to maintain an overall knowledge of the resources and services of the credit union and be conversant in alternatives for withdrawing funds, making loans, etc. Accordingly refer members to other personnel as situations warrant.
Has a thorough knowledge of interest rates and dividends, how they are computed and disclosed, and is capable of discussing this with the member.
Employee must maintain a cooperative attitude with other employees and help to maintain the friendliest atmosphere possible in the credit union office.
Must strive to render the best possible service to all the membership.
Must keep current with basic knowledge of all credit union programs and must thoroughly cross-sell all credit union products at every available opportunity.
The ability to properly receive members, either by telephone or in person.
Employee will follow any instructions, and perform other related duties, as may be required by management.
Confidentiality:
Employees are required to maintain the confidentiality of all sensitive Cornerstone CFCU, member, employee, and proprietary information both during and after their employment. If an employee has a question about the confidentiality of a particular matter, they should consult with their Manager/Supervisor or Human Resources. Any violation of this rule may subject the employee to disciplinary action, up to and including termination of employment.
Qualifications:
High school Diploma or G.E.D, some college preferred.
Minimum 2 years of experience with cash handling / check negotiating in a financial services environment.
Bondable upon initial employment, and ability to maintain bondability throughout term of employment.
Physical Requirements:
The functions of the position usually performed sitting but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, typewriter, calculator, cutting, labeling and taping involve extensive wrist and hand movements. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.
NOTE(S):
Management reserves the right to change or reassign job duties or combine positions based on business needs at any time.
EOE Race/Sex/Vet/Disability
Cornerstone CFCU is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law
poster: **************************************************************** Cornerstone CFCU is committed to diversity, and values the ways in which we are different
Teller
Teller Job 9 miles from Depew
Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.
ESSENTIAL FUNCTIONS:
* Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals
* Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
* Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
* Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
* Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.
* Exceptional delivery of our 5 Culture Promises
* Complete educational training as assigned and self-educate using bank designed programs and applications
* Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
* Knowledge and adherence to all security and dual control processes
* Responsible to participate in branch opening and closing tasks as needed
* Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
* Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
* Work evening hours and weekends as scheduled, assigned, or necessary
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
KNOWLEDGE, SKILLS, & ABILITIES:
* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
* Knowledge of computers and the Teller System
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
* High School Diploma or equivalent preferred
Work Experience:
* Customer service experience preferred
* Cash handling experience preferred
* Banking and/or retail experience preferred
The pay range for this position is generally $15.50 - $17.05 per hour. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Local to Buffalo NY_Multiple positions for Spanish speaking Bank Teller(KYC exp)
Teller Job 9 miles from Depew
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
We are looking to fill multiple positions for Bank Tellers with experience on KYC(Know your customer ) policies in Buffalo NY.
Conduct Due diligence and Know Your Customer (KYC) research for clients, as part of the business-wide Anti-Money Laundering (AML) Compliance remediation process.
Analysis of accounts and client information according to prescribed internal control policies and procedures.
Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes.
Execute and review negative media alerts from client screening and escalate where necessary.
Package client due diligence research and documentation for review by Relationship Managers.
Meet production target volumes and dates as advised
Communication with officers and other employees involved in the maintenance of internal control standards
Qualifications
Minimum of 3 years' experience with account opening and account opening documentation and/or operations background in Financial Institution-New Account opening experience (Individual/Joint, Corporations, Offshore, LLC, Partnership, Estate, etc...)
Account documentation review experience
(Tax forms W-8,W-9 Corporate Resolutions, Articles of Incorporation, Articles of Association, By-Laws, Financial Statements, Certificate of Incorporation or Commercial Registry...)
AML documentation (KYC) experience-Able to read, write and speak Spanish-Knowledge of Excel, Word and Access
Well-developed written, verbal communication and interpersonal skills-Must be multi-tasked to be able to work in a fast pace environment-Ability to deal with all levels of personnel in a courteous and efficient manner
Additional Information
Local candidates are acceptable for this position.
Teller
Teller Job 43 miles from Depew
Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N. A. , operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts.
Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees.
After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities.
As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities A Teller is responsible to create and deliver a positive customer experience while conducting financial transactions.
This position requires an individual with a positive attitude, who is a team player, and who is able to actively listen for customer financial needs in order to refer them to the appropriate bank product or bank representative.
A Teller must be able to adapt well to the changing workplace environment such as customer service complaints; maintain the security of customer information; prioritize items of significance; and maintain responsibility for assigned cash drawer.
Essential Responsibilities: Provide quality customer service and a positive banking experience by handling financial transactions (i.
e.
cashing checks, handling deposits/withdrawals, etc.
) with a professional attitude Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines Ability to understand direction and adhere to established policies and procedures Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels.
Qualifications Education, Training and Requirements: High School Diploma or GED Required All applicants must be 18 years of age or older Travel is required to surrounding branches as needed Skills: Basic math and computer skills Documentation skills with attention to detail Professional and friendly interpersonal and communication skills Clear thinking and ability to stay focused Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility Experience: Prior customer service skills preferred Other Job Information Hours: 25.
0 hours/week Compensation: Commensurate with experience plus potential for annual merit increase.
In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to stand, walk or sit.
Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear.
The employee may occasionally be required to lift and or move up to 25 pounds.
Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability.
If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum USD $16.
50/Hr.
Maximum USD $21.
53/Hr.
Summer Teller
Teller Job 33 miles from Depew
Kickstart Your Banking Career with Our Summer Teller Program! Looking to grow your career in consumer banking? Whether you're a recent graduate, a career changer, or re-entering the workforce, our paid training program provides the skills you need - no experience required. If you're a student who can work full-time, we also offer tuition reimbursement to help you complete your degree.
Our Summer Teller Program is designed to provide you with real-world banking experience, offering valuable skills and insights into the financial industry. As a part of our team, you will gain hands-on experience in customer service, banking operations, and financial transactions, all while developing professional skills and a potential pathway to future career opportunities. At Five Star Bank, we put our customers' financial well-being at the heart of everything we do.
Shape Your Future in Banking - Apply to our Student Teller Program today!
Purpose: The Summer Teller will assist customers with their banking transactions while ensuring a high level of customer satisfaction. You will gain a solid understanding of banking procedures, from processing deposits and withdrawals to helping customers with inquiries about products and services. This position is perfect for individuals looking to enhance their communication, problem-solving, and cash-handling skills in a dynamic, customer-oriented environment. This Float position will be traveling within the assigned branch footprint of 2-3 branches to provide support to our teams. This role will begin in May, extending 10-12 weeks with opportunities to be extended past summer or with a full-time employment offer.
Essential Functions:
* Provide support to retail branch staff in assigned footprint.
* Greets clients and prospective clients entering the office following established customer service guidelines.
* Provides exceptional customer service and an outstanding banking experience by handling financial transactions accurately and professionally.
* Maintains responsibility for a cash drawer and follows proper balancing procedures.
* Supports daily operations of the office to include processing night deposit bags, ATM deposits, balancing the vault, ATM, cash recycler, and cash advance machine, or other operational needs.
* Answer the phone within the office promptly and professionally.
* Ensures compliance with security and audit procedures.
* Understands and adheres to established policies and procedures.
* Maintains knowledge of regulatory compliance requirements and completes assigned compliance training.
* Develops and maintains knowledge of bank products and services.
* Introduces customers to alternate banking channels including ATM/ITM and Digital
* Identifies customer needs and refers to the appropriate team member/business partner.
* Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work
Job Related Qualifications:
Required:
* Education: High School Diploma or GED
* Prior Experience: Prior Customer Service experience preferred
* Licenses or Accreditation: None.
Competencies:
* Ability to make personal connections, engage clients, be courteous and professional.
* Ability to successfully utilize multiple systems and applications accurately and simultaneously.
* Knowledge of and ability to provide products and services available through retail banking.
* Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
* Strong organizational and time management skills
* Ability to thrive in a team environment.
* Strong mathematical, communication and interpersonal skills
* Ability to learn and utilize new technology effectively and efficiently.
Physical Requirements:
* Able to regularly sit for prolonged periods of time.
* Able to regularly stand for prolonged periods of time.
Able to travel:
* Frequently
* Extensive computer usage is required.
Ability to work:
* Evenings
* Occasionally
* Weekends
* Occasionally
This job description is not exhaustive. The Summer Teller may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.
Teller
Teller Job 25 miles from Depew
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Primary Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs - 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Oakfield, New York, United States of America
Teller
Teller Job 9 miles from Depew
Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.
ESSENTIAL FUNCTIONS:
Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals
Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.
Exceptional delivery of our 5 Culture Promises
Complete educational training as assigned and self-educate using bank designed programs and applications
Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
Knowledge and adherence to all security and dual control processes
Responsible to participate in branch opening and closing tasks as needed
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
Work evening hours and weekends as scheduled, assigned, or necessary
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
KNOWLEDGE, SKILLS, & ABILITIES:
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of computers and the Teller System
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High School Diploma or equivalent preferred
Work Experience:
Customer service experience preferred
Cash handling experience preferred
Banking and/or retail experience preferred
The pay range for this position is generally $15.50 - $17.05 per hour. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Call In Teller
Teller Job 31 miles from Depew
Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N. A. , operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts.
Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees.
After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities.
As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities A Call-In Bank Teller will have the convenience of a flexible schedule to support multiple Bank Branches.
As a Call-In Bank Teller, you will provide coverage to the team by conducting financial transactions while actively listening for customer needs and referring customers to appropriate products.
Provide quality customer service and a positive banking experience by handling financial transactions (i.
e.
cashing checks, handling deposits/withdrawals, etc.
) with accuracy and professionalism.
Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
Prepare individual daily settlements of teller cash and proof operations.
Research customer accounts, send out prospecting letters and follow up with customers by telephone.
Accept loan, utility and other payments.
Issue money orders, cashier's and travelers checks, correspondent bank drafts, etc.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Perform other related duties as assigned or directed.
Qualifications Reliable transportation High School Diploma or GED Good communication skills Attention to detail Basic math skills and computer skills Ability to understand direction and adhere to established policies and procedures Prior cash handling or customer service is preferred but not required All applicants must be 18 years of age or older Travel is required to surrounding branches as needed Other Job Information Hours: hours/week per business needs Compensation: Commensurate with experience plus potential for annual merit increase.
In addition to your competitive salary, you will be rewarded 401K with generous match and Banking discounts! Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to stand, walk or sit.
Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear.
The employee may occasionally be required to lift and or move up to 25 pounds.
Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability.
If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum USD $16.
50/Hr.
Maximum USD $21.
53/Hr.