Telesales Representative Vs Support Representative

The differences between telesales representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telesales representative and a support representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for a support representative are patients, customer service, and troubleshoot.

Telesales representative vs support representative overview

	Telesales Representative	Support Representative
Yearly Salary	$65,894	$33,372
Hourly rate	$31.68	$16.04
Growth Rate	-4%	-4%
Number Of Jobs	221,315	246,710
Job Satisfaction	-	4
Most Common Degree	Bachelor's Degree, 41%	Bachelor's Degree, 52%
Average Age	40	40
Years Of Experience	12	12

What does a Telesales Representative do?

A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Telesales representative vs support representative salary

Telesales representatives and support representatives have different pay scales, as shown below.

	Telesales Representative	Support Representative
Average Salary	$65,894	$33,372
Salary Range	Between $46,000 And $93,000	Between $26,000 And $42,000
Highest Paying City	Iowa City, IA	Santa Barbara, CA
Highest Paying State	Iowa	Alaska
Best Paying Company	Oracle	Accenture
Best Paying Industry	-	Technology

Differences between telesales representative and support representative education

There are a few differences between a telesales representative and a support representative in terms of educational background:

	Telesales Representative	Support Representative
Most Common Degree	Bachelor's Degree, 41%	Bachelor's Degree, 52%
Most Common Major	Business	Business
Most Common College	-	-

Telesales representative vs support representative demographics

Here are the differences between telesales representatives' and support representatives' demographics:

	Telesales Representative	Support Representative
Average Age	40	40
Gender Ratio	Male, 46.1% Female, 53.9%	Male, 44.4% Female, 55.6%
Race Ratio	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telesales representative and support representative duties and responsibilities

Telesales Representative Example Responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Support Representative Example Responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Telesales representative vs support representative skills

Common Telesales Representative Skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

Common Support Representative Skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Telesales Representative vs Support Representative

Updated January 8, 2025

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