Telesales Representative Vs Customer Care Representative

The differences between telesales representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telesales representative and a customer care representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Telesales representative vs customer care representative overview

	Telesales Representative	Customer Care Representative
Yearly Salary	$65,894	$32,912
Hourly rate	$31.68	$15.82
Growth Rate	-4%	-4%
Number Of Jobs	221,315	214,835
Job Satisfaction	-	-
Most Common Degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Average Age	40	40
Years Of Experience	12	12

What does a Telesales Representative do?

A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Telesales representative vs customer care representative salary

Telesales representatives and customer care representatives have different pay scales, as shown below.

	Telesales Representative	Customer Care Representative
Average Salary	$65,894	$32,912
Salary Range	Between $46,000 And $93,000	Between $26,000 And $40,000
Highest Paying City	Iowa City, IA	Urban Honolulu, HI
Highest Paying State	Iowa	Hawaii
Best Paying Company	Oracle	Philadelphia Corporation for Aging
Best Paying Industry	-	Automotive

Differences between telesales representative and customer care representative education

There are a few differences between a telesales representative and a customer care representative in terms of educational background:

	Telesales Representative	Customer Care Representative
Most Common Degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Most Common Major	Business	Business
Most Common College	-	-

Telesales representative vs customer care representative demographics

Here are the differences between telesales representatives' and customer care representatives' demographics:

	Telesales Representative	Customer Care Representative
Average Age	40	40
Gender Ratio	Male, 46.1% Female, 53.9%	Male, 32.0% Female, 68.0%
Race Ratio	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telesales representative and customer care representative duties and responsibilities

Telesales Representative Example Responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Customer Care Representative Example Responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Telesales representative vs customer care representative skills

Common Telesales Representative Skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

Common Customer Care Representative Skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Telesales Representative vs Customer Care Representative

Updated January 8, 2025

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