How to hire a Telesales Representative

How to hire a telesales representative, step by step

Here's a step-by-step telesales representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a telesales representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new telesales representative
• Step 8: Go through the hiring process checklist

What does a Telesales Representative do?

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1. Identify your hiring needs

   First, determine the employments status of the telesales representative you need to hire. Certain telesales representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine Employee vs Contractor Status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A telesales representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, telesales representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of telesales representatives.

   Type Of Telesales Representative	Description	Hourly Rate
   Telesales Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$22-44
   Customer Support Representative	A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services... Show More	$13-22
   Support Representative	The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager... Show More	$12-20

   Show more

2. Create an ideal candidate profile

   Common Skills:

   • Customer Service
   • Inbound Calls
   • Lead Generation
   • Closes Sales
   • Customer Interaction
   • Telemarketing
   • Upselling
   • Installation Dates
   • Outbound Sales
   • CSG
   • Product Knowledge
   • Credit Card
   • Inbound Sales
   • Medicare Advantage

   Check All Skills

   Responsibilities:

   • Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
   • Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
   • Solicit cross-selling and upselling opportunities to new prospects and current customers.
   • Upgrade current customers who have Comcast services through outbound telephone solicitation.
   • Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
   • Demonstrate superb organizational and multitasking abilities

   More Telesales Representative duties

3. Make a budget

   Including a salary range in the telesales representative job description is a good way to get more applicants. A telesales representative salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a telesales representative in Alabama may be lower than in Iowa, and an entry-level engineer typically earns less than a senior-level telesales representative. Additionally, a telesales representative with lots of experience in the field may command a higher salary as a result.

   Average telesales representative salary

   $65,894yearly

   $31.68 hourly rate

   ---

   Entry-level telesales representative salary

   $46,000 yearly salary

   Updated March 26, 2025

   Average telesales representative salary by state

   Rank	State	Avg. Salary	Hourly Rate
   1	Iowa	$78,901	$38
   2	Montana	$75,089	$36
   3	Massachusetts	$74,307	$36
   4	Maryland	$71,208	$34
   5	New Hampshire	$71,194	$34
   6	Minnesota	$70,096	$34
   7	New York	$69,118	$33
   8	Pennsylvania	$69,023	$33
   9	Wisconsin	$68,429	$33
   10	Illinois	$67,877	$33
   11	Ohio	$67,547	$32
   12	Connecticut	$67,408	$32
   13	Nebraska	$67,346	$32
   14	Texas	$67,287	$32
   15	Delaware	$66,975	$32
   16	North Carolina	$66,941	$32
   17	Indiana	$66,107	$32
   18	Arizona	$65,669	$32
   19	North Dakota	$64,736	$31
   20	South Carolina	$64,723	$31

   Average telesales representative salary by company

   Company

   Rank	Company	Average Salary	Hourly Rate	Job Openings
   1	Oracle	$81,957	$39.40	635
   2	CVS Health	$77,264	$37.15	89
   3	Alexander Group	$69,896	$33.60
   4	IONOS	$69,849	$33.58	1
   5	Brandt Information Services	$68,700	$33.03
   6	Spectrum	$67,534	$32.47	9
   7	Time Warner Cable Enterprises LLC	$65,574	$31.53
   8	Randstad North America, Inc.	$60,676	$29.17	51
   9	Mass Markets	$59,088	$28.41	99
   10	Celebrity Series of Boston	$53,457	$25.70
   11	Mavis Tire	$49,997	$24.04
   12	ManpowerGroup	$48,120	$23.13	58
   13	Kauffman Engineering	$46,693	$22.45
   14	Highmark	$41,516	$19.96	152
   15	Green Mountain Coffee Roasters	$37,082	$17.83
   16	AT&T	$33,712	$16.21	58
   17	Comcast	$32,200	$15.48	148

4. Writing a Telesales Representative Job Description

   A good telesales representative job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a telesales representative job description:

   Telesales Representative job description example

   6+ months of call center experience

   6 months of MS outlook experience can be from school/work they must be able to send and respond to emails

   PREFERRED

   Experience making outbound calls

   Experience Level:

   Entry Level

   About Aston Carter:

   Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

   At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

   Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

   The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

   If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

   Copy This Example

   

5. Post your job

   To find telesales representatives for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any telesales representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level telesales representatives with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your telesales representative job on Zippia to find and recruit telesales representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with telesales representative candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new telesales representative

   Once you've decided on a perfect telesales representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new telesales representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a telesales representative?