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What is a telesales representative and how to become one
Telesales representatives are also known as telemarketers, call-center representatives, or telephone sales representatives. Telesales representatives are responsible for contacting businesses and private individuals to generate sales or donations by reading from a prewritten script. Their duties include calling prospective customers, focusing on customer needs to close sales, and recording customer information and purchases. They promote and sell company products by telephone.
Also, they respond to incoming phone calls. As a telesales representative, you'll present product features to customers and determine the likelihood of customers buying them. You'll update customer databases, place orders, and close sales.
The primary educational requirement for this role is a high school diploma or its equivalent. Having certifications are an added advantage. Applicants must possess communication, interpersonal, creative thinking, listening, computer, and problem-solving skills. Telesales representatives earn an average salary of $59,509 yearly or $28.61 per hour. It ranges between $44,000 and $79,000.
Avg. Salary $65,894
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 0.73%
Asian 6.43%
Black or African American 14.38%
Hispanic or Latino 18.00%
Unknown 5.41%
White 55.06%
Genderfemale 53.90%
male 46.10%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Telesales Representative career paths
Key steps to become a telesales representative
Explore telesales representative education requirements
Start to develop specific telesales representative skills
Skills 
Percentages Customer Service 17.21% Inbound Calls 9.48% Lead Generation 8.02% Closes Sales 6.71% Customer Interaction 6.71% Complete relevant telesales representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New telesales representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a telesales representative based on U.S. Bureau of Labor Statistics data and data from real telesales representative resumes.Research telesales representative duties and responsibilities
- Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
- Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
- Solicit cross-selling and upselling opportunities to new prospects and current customers.
- Upgrade current customers who have Comcast services through outbound telephone solicitation.
Prepare your telesales representative resume
When your background is strong enough, you can start writing your telesales representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a telesales representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Telesales Representative Resume templates
Build a professional Telesales Representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Telesales Representative resume.
Apply for telesales representative jobs
Now it's time to start searching for a telesales representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Telesales Representative Job
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Average telesales representative salary
The average Telesales Representative salary in the United States is $65,894 per year or $32 per hour. Telesales representative salaries range between $46,000 and $93,000 per year.
What Am I Worth?
How do telesales representatives rate their job?
Telesales Representative reviews
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Communicating and helping my clients.
i enjoy the interaction with people, listen the customer in order to convert him/her into your friend, detect and help customer with his/her needs.
People without vision, dreams and selfishness.
Updated January 8, 2025
