IT Service Delivery Program Manager
Remote Telecom Manager Job
It's an exciting time to join Fisher Investments; we're investing heavily in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that inspires future global growth and scale through strategic solutions and continuous innovation. We help support our firm's diverse businesses, and we're excited to continue solidifying that foundation as we add more accomplished technologists to our team.
The Opportunity:
As IT Service Delivery Program Manager, you will report to the Service Delivery Team Leader to manage the efforts of the IT Service Delivery team and build strong strategic relationships with other Technology and Business groups. You will serve as the Product Owner for the Agile Scrum Team, collaborating with Product or Application Owners and Partners to identify and address the businesses wants and needs, refining and improving the existing Service Portfolio, defining and implementing additional IT Service Management responsibilities and setting the prioritization of our team projects. You will ensure the ongoing cost-effectiveness and integration capabilities of the services and overall solution set. You will work for the continuous improvement of the Service Portfolio based on metrics, KPIs, and customer feedback which will be key to success for us to provide the best possible service to the business.
The Day-to-Day:
Lead the overall Service Delivery Practice, using ServiceNow as the delivery platform
Define and establish service goals, expected outcomes, and measurable results
Act as the Service Delivery Product Owner within an Agile environment, responsible for scrum activities including:
Story Creation and Requirements Gathering
Backlog Refinement and Sprint Planning
Report on resource requirements and dependencies
Manage expectations from leadership and requesters and the communication of expectations across the team
Showcase of service improvements
Collaborate with Technology teams to define the service portfolio roadmap, our priorities, and future state
Ensure Service levels are define and met around Availability, Performance, and Resiliency
Ensure IT Services are being consumed efficiently
Collaborate with Product, Application Owners and Partners for requirements gathering
Ensure proper deployment, monitoring and maintenance of Incident Management, Problem Management, Change Management and Configuration Management software and tools
Your Qualifications:
10+ years' demonstrable and relatively recent experience in IT Service Management or IT Service Delivery Leadership required
Experience with IT Service Management Tools and Service level agreements
ITIL v3 Foundation Certification minimum or 4 Foundation Certification preferred
ITIL v3 Expert Certification
Agile/Scrum (CSM) Certification
Scrum Master certification
Project management training or certification
Bachelor's Degree or equivalent combination of education and experience required; Bachelor's degree in computer science, information systems, business administration or other related field preferred
Why Fisher Investments:
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
100% paid medical, dental and vision premiums for you and your qualifying dependents
A 50% 401(k) match, up to the IRS maximum
20 days of PTO, plus 10 paid holidays
Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER
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Legal Client Solutions Manager - Business Development
Remote Telecom Manager Job
Robert Half is seeking a Legal Client Solutions Manager focused on Business Development to join our award-winning Legal Recruiting team in Los Angeles!
For over 75 years we have provided candidates with gainful employment opportunities and companies the contract, consulting and direct-hire talent they need to grow their business. Our business is stable, the future is bright, and we're excited you're considering a career with us!
How you will contribute as our Legal Client Solutions Manager:
Develop and grow a client base by marketing our suite of services for contract, project based, and consulting legal talent across the LA market.
Represent our clients as an external ambassador - promoting their company, culture, and active recruitments (i.e., โsell their storyโ).
Actively market recruited talent with in-demand skillsets to existing and prospective clientele.
Conduct virtual and in-person meetings with key hiring managers to senior-level executives, for the purpose of understanding our clients' hiring needs and positioning them to attract and retain top talent.
Leverage networking groups, alumni associations, social media, and technology tools to identify prospective clients.
Provide the highest quality customer service to both clients and candidates.
You should apply if:
You have previous experience working in the legal industry, a staffing agency or a sales' position with competitive KPI's. (Former athletes have been very successful in this role as well).
Competitive and motivated by earning unlimited commission.
Are driven and work well self-directed.
Bachelor's degree.
Able to come on-site three days a week in Westwood.
What awaits you:
Hybrid remote work options
Attractive compensation and lucrative bonus potential
Potential in-country and worldwide career mobility
Individual and team rewards and recognition (global recognition opportunities)
Investment in AI and other technology to enable your success
Modern benefits, including parent-resources and voluntary benefits like pet insurance for pet-parents
We want to fuel your career as a Client Solutions Manager. It's an incredible time to consider a career in legal staffing! Apply today!
Expert Engagement Manager
Remote Telecom Manager Job
Expert Engagement Manager page is loaded
Expert Engagement Manager
Apply locations San Francisco Remote - US time type Full time posted on Posted 14 Days Ago job requisition id JR011431
LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
About this role
The Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants in the delivery of the full portfolio of LiveRamp Global Services (LGS) offerings; this includes Core (Foundational) services, Advisory Services (Consulting Services), and any additional services relevant to target customer segments.
The primary measure of success for this role will be the successful delivery of LGS projects with varying levels of complexity. This individual will meet with C-level client executives on a regular basis and maintain strong relationships in core sales, product, and operations to ensure client needs are being met.
The Engagement Manager should have comprehensive project management knowledge, be highly organized, be effective in ambiguous environments, be able to easily communicate technical concepts, be able to produce data-driven recommendations and insights, and be able to work collaboratively within cross-functional project teams.
You will:
Partner with all members of the LiveRamp Global Services (LGS) team to ensure successful delivery of services sold by directly managing the project in partnership with the LGS practice area responsible for delivery.
Accurately develop project and resource plans in collaboration with the client and LGS practice leads -- evaluate projects to ensure they are meeting LGS standards, adhering to budgets, and meeting deadlines.
Independently scope LGS engagements while leveraging subject matter experts (SMEs) as needed to help validate scope.
Participate in or lead client meetings using a consultative approach.
Own client relationships through project management -- collaborate with customers and internal stakeholders to understand business objectives and goals.
Provide path for escalation to the Engagement Management Lead or Engagement Director for both internal and external concerns.
Identify challenges and develop practical recommendations to maximize customer value.
Demonstrate a deep understanding of LiveRamp products and services.
Provide mentorship and guidance to other team members where necessary.
Ability to travel a few times a year.
About you:
7+ years of project management experience OR experience in a customer-facing role driving projects, consulting, and/or executing on deliverables.
3+ years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator - high growth / fast-paced company experience is a plus.
A deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media.
Hands-on analytics (media, customer, digital, big data) experience a significant plus.
Executive-level communication skills, both written and oral -- ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives.
Strong project management skills -- must be able to multitask and manage multiple projects, workstreams, and programs.
Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners).
Experience leading cross-functional teams -- highly collaborative with strong interpersonal skills.
Motivated to set and achieve goals and take initiative within the workplace -- proactive, thorough, and transparent.
Thrives in evolving teams and job functions -- experience growing teams and new organizations from the ground up.
Comfortable working in ambiguous environments with strong critical thinking and problem solving skills.
Willingness to travel at least a few times a year.
Benefits:
People: work with talented, collaborative, and friendly people who love what they do.
In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Work/Life Harmony: flexible paid time off, remote work opportunities, and paid parental leave.
Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
Savings: our 401K matching plan helps you plan ahead.
Remote Work Support: a comprehensive program to assist you in setting up a home office that works for you.
The approximate annual compensation range is $110,000.00 - $166,000.00. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
#LI-Remote
More about us:
LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
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Certification Manager
Remote Telecom Manager Job
For over 30 years, North Central Regional Certification Agency (NCTRCA) has been dedicated to providing certification and educational support to more than 25,000 minority-owned, women-owned, disadvantaged, and small businesses. By partnering with Member Entities such as DFW Airport, Dallas County, and the City of Dallas, NCTRCA helps these businesses gain access to valuable business opportunities. Our mission is to empower small businesses and foster economic growth within the community.
Role Description
Certification Team Management and Development
Lead and mentor a team of certification officers, fostering a collaborative and high-performance work environment.
Set clear performance expectations, provide regular feedback, and recognize achievements to motivate and empower team members.
Identify training and development opportunities to enhance the skills and capabilities of the certification team.
Audit and review Certification Officer workflow, files to ensure monitoring of KPI's (Key Performance Indicators) are met. Document performance evaluations and report all outcomes to the Executive Director.
Monitor adherence to certification regulations and NCTRCA Policies & Procedures.
Ethical Leadership
Uphold the highest standards of ethics, integrity, and professionalism in all aspects of certification operations.
Establish and enforce ethical guidelines and standards of conduct for certification officers, ensuring compliance with agency policies and industry best practices.
Monitor and ensure ongoing training and education to certification officers on ethical behavior, conflict resolution, and decision-making processes.
Policy Development and Implementation
Monitor robust certification policies, procedures, and guidelines to ensure consistency, fairness, and compliance with regulatory requirements.
Stay abreast of industry trends, legislative changes, and best practices in certification to inform policy development and improve program effectiveness.
Outreach and Certification Workshops
Lead presentations and workshops at outreach events, industry forums, and certification seminars to educate prospective applicants on the NCTRCA certification process.
Provide comprehensive guidance and support to applicants on navigating the certification requirements specific to the 16-county area of the Dallas/Fort Worth Metroplex.
Educate applicants on the additional opportunities available through federal certifications, enabling them to pursue contracts statewide.
Collaborate with community organizations, chambers of commerce, and economic development agencies to host and promote certification workshops in targeted areas.
Tailor presentations and workshop materials to address the needs and concerns of diverse audiences, including minority-owned, woman-owned, and disadvantaged businesses.
Serve as a resource for applicants, offering individual assistance and guidance throughout the certification application process.
Quality Assurance
Establish and maintain a comprehensive quality assurance program to ensure the accuracy, consistency, and fairness of the certification process.
Implement standardized procedures and checklists for reviewing certification applications and supporting documentation.
Conduct regular internal audits and quality control checks to assess compliance with NCTRCA standards and regulatory requirements.
Identify areas for process improvement and recommend corrective actions to enhance efficiency and effectiveness.
Provide training and guidance to certification officers on quality assurance protocols and best practices.
Monitor performance metrics and outcomes to measure the effectiveness of quality assurance efforts and identify areas for further improvement.
ACDBE/DBE Intents and Decertification Applications
Ensure they are compliant with the federal regulations.
Review and validate to ensure adherence to federal regulations and guidelines.
Qualifications:
Education: Bachelor's degree or equivalent professional experience in the certification field. A minimum of 5 years certification expertise required.
Skills: Strong leadership, communication, and organizational skills. Ability to manage multiple projects and lead a diverse team. Proficiency in data analysis, performance management, and management.
Experience in certification processes, compliance, and regulatory requirements.
Project management and organizational skills.
Strong written and verbal communication skills, along with customer service experience.
Proficiency in using office software and certification management platforms.
Working Environment & Expectations:
This is a full-time hybrid role for a Certification Manager based in Arlington, TX with some work-from-home flexibility. The Certification Manager will oversee the certification process, lead initiatives to support certified businesses, and ensure compliance with relevant regulations. Daily tasks include managing the team of certification officers that process applications, coordinating with Member Entities, providing resource guidance to businesses, and organizing educational workshops and events.
At NCTRCA, we offer a competitive benefits package
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Paid Time Off & Holidays
NCTRCA is an equal opportunity employer.
Private Wealth Manager
Remote Telecom Manager Job
Coastal Wealth Management specializes in developing financial plans and investment portfolios to help clients achieve their long-term financial goals. With over 25 years of experience at top financial institutions like Goldman Sachs and Morgan Stanley, we provide expert analysis of the economy and financial markets to adjust investments as needed. Our focus is on ensuring our clients feel secure about reaching their financial objectives.
Role Description
This is a full-time hybrid role for a Private Wealth Manager at Coastal Wealth Management in our New Jersey Offices with flexibility for remote work. The Private Wealth Manager will be responsible for attaining new business, analyzing financial goals, developing investment strategies, managing estates, and providing financial planning services. Additionally, the role involves overseeing investment management and staying abreast of financial trends. We offer payout rates as high as 80%.
Qualifications
Series 65 or a combination of Series 7 & 66
Active Book of business (assets under management)
Financial Planning and Estate Planning skills
Investment Management and Finance expertise
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills
Ability to work independently and collaboratively
Experience in wealth management or financial advisory
Bachelor's degree from a 4 year college
Business Solutions Manager
Remote Telecom Manager Job
Elevate Your Career While Making a Difference - Join the #1 Staffing Firm to Work for in the U.S.!
Ultimate Staffing Services, one of the largest privately held staffing firms in the U.S., focuses on placing administrative and office support, customer service, call center, HR, sales, and manufacturing talent across a variety of industries. We are currently seeking a Business Solutions Manager to recruit as well as develop and grow our client base and new business opportunities for the Pleasanton, California area.
Why Work for Ultimate Staffing?
Our award-winning, unique culture and amazing coworker community make us stand out among the rest. The best part is we make an impact on someone's life every time we make a placement. We're afforded the opportunity to create remarkable experiences and to make life better each dayโฆ and it feels good!
Fully remote (100% Work from Home) with choice to work hybrid or in-office in markets with a physical office location
Schedule flexibility including 9/80 and part-time options (after 26 weeks)
Competitive salary, bonus plan, and broad range of benefits including 401K/deferred compensation plan + matching Salary range for this position is $55,000-$90,000 with competitive bonus opportunity
Multiple monthly and annual recognition and reward opportunities including an annual trip for top performers
Paid and company-sponsored programs to support health and wellness
Diversity and inclusion focus and programs
Paid time to give back to our communities as well as company sponsored non-profits
Focused communication and training support
By joining Ultimate Staffing, you connect with a company culture based on values, fun, community giving, volunteering, celebrating belonging and purpose, and making a positive impact in people's lives. You also benefit from an unlimited earning potential, 100% work from home, schedule flexibility, a broad range of health, life-balance, and recognition benefits including an annual paid trip for top performers. But don't just take our word for it. As a specialized business line of Roth Staffing Companies, we're consistently recognized as an industry leader by Staffing Industry Analysts (SIA), Inc., ClearlyRated, and are certified by Great Places to Workโข and Most Loved Workplacesโฆ and we're proud of it.
Specifically in this role, the Business Solutions Manager is responsible for driving business development and recruitment efforts in the Pleasanton, California area. Working in a largely virtual environment where our culture and commitment to creating remarkable experiences come first, the Business Solutions Manager uses end-to-end recruiting and full-sales cycle skills to promote our workforce staffing solutions with clients and prospects through a combination of video and in-person meetings.
What Do We Look For?
Business Solutions Manager should live in the greater Pleasanton, California area
Individuals who thrive in a business development and outbound sales environment
Individuals with a strong business acumen and customer service skills
Strong communicators with excellent problem resolution skills
Previous staffing industry or recruiting experience is helpful
Someone who is enthusiastic about creating remarkable experiences with coworkers, clients, and Ambassadors in line with our company purpose, promise and values
Someone who embraces being a part of an environment that focuses on belonging
2+ years of B2B sales experience in a professional services environment preferred
Bachelor's degree or transferrable experience
Learn more about us at UltimateStaffing.com. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Skills
Cold Calling, Communication With Candidates, Customer Relationship Management, Negotiation, Networking, Recruitment
The Company is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available people in every job. Therefore, the Company does not discriminate against its employees or applicants because of race, color, religion, national origin, ancestry, physical disability, mental disability, medical condition, genetic information or characteristics, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military and veteran status, pregnancy, or any other consideration made unlawful by applicable laws.
If applying to this role from a Diversity Partner Site, please select โDiversity siteโ in the How did you hear about us? option field.
BSM_Pleasanton_47498
Engagement Manager
Remote Telecom Manager Job
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit ************
Engagement Managers lead the execution, coordination, and oversight of implementation and expansion programs that help Gong's customers achieve critical business outcomes. They have mastered the tenets of project management and can balance a portfolio of strategic, multi-year customer engagements. They are comfortable embedding themselves as trusted advisors within customers' revenue teams - executing highly detailed plans that encapsulate discovery, business process mapping, technical configuration, change management methods, and energizing a user base to drive long-term adoption.
In this role, you will support a key modality within Gong's broader Professional Services org: Expert Services. This offering provides existing Gong customers with access to recurring consulting, technical guidance, training, and program management resources as an extension of their revenue teams. These long-term services partnerships allow customers to embed our proactive insights and reactive support into repeatable cycles that accelerate their value realization journey.
RESPONSIBILITIES
Lead all aspects of Expert Services engagements for Gong customers.
Manage multiple customer programs to a defined scope, schedule, and budget.
Forecast work and deploy program resources according to delivery plans.
Ensure program deliverables are completed to the highest quality standards.
Balance competing priorities effectively across multiple customers and projects.
Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
Execute ongoing program planning, discovery, and design workshops to map customer use cases to Gong platform workflows.
Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
Identify, document, and lead mitigation efforts for program risks - disseminating clear and consistent updates to internal and external stakeholders.
Challenge, advise, and redirect teams as well as client expectations when needed for successful program delivery.
Gather ongoing requirements and issue change orders as appropriate.
Facilitate identification, internal communication, and remediation of product issues.
Ideate and develop new program deliverables that help improve existing team process.
Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services.
QUALIFICATIONS
6-8 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
5+ years of professional consulting experience, preferably in Enterprise software.
Attention to detail and ability to prioritize and plan effectively.
Proven ability to influence change within customer organizations.
Excellent instincts and ability to interface at a senior level with ease.
Understanding and experience in sales strategy.
Experience with SaaS applications that support Enterprise business processes.
Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
Solid ability to optimally coordinate and work across functional & technical teams - both internally and with partners, both in-person and virtually.
Understand business and organizational complexity at large strategic firms.
Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
Excellent communication, interpersonal skills, and eloquent writing skills.
Desire to embrace change and hypergrowth in your role, your team, your organization's strategy, and the products you support.
Willingness to travel.
PERKS & BENEFITS
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $133,000 - $157,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
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Finance Systems Manager
Remote Telecom Manager Job
We are partnered with a hospitality company that is looking for a Finance Systems Manager. The systems used are NetSuite and EPM. The position can be fully remote with travel a few times a quarter.
Salary: $140-$160k
Responsibilities:
System Administration and Maintenance
Oversee daily administration, configuration and support financial systems (ERP, EPM, AP, T&E, Close Management)
Manage user roles, permissions, workflows and customizations
Perform system updates, upgrades and patches
Data Management and Integrity
Ensure date quality and accuracy
Conduct regular data audits
Monitor data integration
User Support and Training
Primary support for finance systems
Process Optimization and System Enhancement
Collaborate with finance and accounting teams to identify and implement process improvements
Reporting and Analytics
Required Qualifications:
Experience managing ERP systems with a strong preference to NetSuite and Oracle EPM
6+ years of Finance Systems experience
Knowledge of accounting and finance principles including close, budgeting, and reporting
Proficient in reporting and data visualization
Power BI or Tableau
NetSuite Administrator preferred
CPA preferred
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs - this specialized approach sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
FAMILY ENGAGEMENT MANAGER
Remote Telecom Manager Job
Baby2Baby is a national non-profit organization that provides children living in poverty with diapers, formula, clothing, and the basic necessities that every child deserves, serving more than one million children across all 50 states every year. Over the past 13 years, Baby2Baby has distributed over 450 million items- more than any organization of its kind - to children in homeless shelters, domestic violence programs, foster care agencies, hospitals and school districts as well as children who have lost everything in the wake of disaster. Baby2Baby was recognized as the #1 non-profit on Fast Company's World's Most Innovative Companies List and named by TIME Magazine as one of 2023's most influential companies.
Position Overview
Reporting to the Director, Program Partnerships & Operations, with a dotted line to the Chief Marketing Officer, the Family Engagement Manager will be responsible for identifying and engaging families who have received support from Baby2Baby, collecting their stories, and sharing them in compelling ways to support our fundraising, outreach, and advocacy efforts. The ideal candidate will have experience in nonprofit marketing and a deep understanding of how personal stories can drive donor engagement and support and help ensure that our mission resonates with our community, donors, and supporters.
The Family Engagement Manager will work Monday-Friday. This includes 3-5 days in office (5830W. Jefferson Boulevard Los Angeles, CA 90016) and the other days working from home. May include weekend hours as well. There may be travel throughout the United States as needed.
Duties and Responsibilities
Identifies and builds relationships with Baby2Baby's partner organizations, as well as families who have received diapers and other essential items from Baby2Baby.
Creates a safe, supportive environment where families feel comfortable sharing their stories of hardship and how the organization's support has improved their lives.
Interviews families, capturing their experiences in a sensitive and respectful manner.
Develops compelling narratives that illustrate the impact of our work on families in our program.
Ensures stories highlight the connection between the services provided and the improvement in families' quality of life.
Works in tandem with our Marketing team on shoot days, staying with families on set for the duration of the shoots.
Organizes and maintains a library of family stories, contacts, and testimonials, for easy access and future use in reports and content moments.
Travels nationally throughout the year to nurture relationships with partners and families. This includes traveling with our Disaster Relief team to meet with families affected by hurricanes, wildfires, and more.
Ensures all stories and media content respect the privacy, dignity, and confidentiality of the families involved. Secures necessary permissions and follow organizational guidelines for sharing personal information.
Required Qualifications
Minimum 4-6 years of experience in marketing, communications, development or a similar field, ideally within a nonprofit setting. Experience collecting and sharing personal stories for fundraising, advocacy, or awareness campaigns is a plus.
Demonstrated experience working with vulnerable populations and an understanding of how to approach sensitive topics with care and empathy.
Ability to establish trust and rapport with individuals and families from diverse backgrounds. Comfortable building long-term relationships and engaging with the community.
Ability to travel nationally to member organizations, as needed.
Proven abilities in multi-tasking and problem-solving.
Organized with strong attention to follow up, and able to work in a team environment.
Strong interpersonal skills and results oriented.
Ability to work under pressure and meet deadlines.
Excellent communication skills (both written and oral).
Dedication to Baby2Baby's mission.
Spanish speaking.
This role's salary range is between $55-$70k. Actual salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.
Other
Baby2Baby is an Equal Opportunity Employer and is committed to fostering diversity within its staff. We have made diverse thinking a priority in order to keep our organization in touch with the needs of families in our program and to help hold us accountable to those we serve. Our organization strives for diversity, from the children we serve to our board and staff, not only in race, age, ethnicity, sexual orientation, disability, and religion but also in cultural background and life experiences.
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Business Solutions Manager - Inside Sales
Remote Telecom Manager Job
Do you have a strong manu Do you have a strong manufacturing understanding and sales track record? If yes, read on!
Regional and local daytime travel is required 15 - 25% of the time for this role.
About the Company
Since 1991, the Michigan Manufacturing Technology Center has assisted Michigan's small and medium-sized businesses to compete and grow. The Center offers personalized consulting services that enable Michigan manufacturers to operate smarter, compete, and prosper. We develop more effective business leaders, drive product and process innovation, assist with navigating through governmental and industry regulations, promote company-wide operational excellence, and foster creative strategies for business growth and greater profitability. We work tirelessly on behalf of Michigan manufacturers, finding the right solutions for every situation, every time.
About the Opportunity
The Business Solutions Manager serves as an advisor to develop and maintain client relationships. The transactions generated by this individual result in client engagements ranging from services related to business growth, technology implementation, and productivity improvement to organizational (culture) development.
Key job responsibilities include the following:
Works independently to actively pursue and generate new sales leads, as well as develops and maintains client and partner relationships
Interacts with and understands client's business requirements
Develops client proposals and supporting documentation
Responsible for contract confirmation, project kick-off, and coordination
Meets or exceeds sales goals
Promotes attendance and actively participates in various MMTC events
Management of NIST survey completion and monitoring of client impacts
Understands the voice of the customer to support product development activities
Partners with marketing to compose and send event promotion communications
About You:
Bachelor's Degree in a technical or business-related field preferred, equivalent certification and/or experience will be considered
Business development experience, preferably in the manufacturing sector
Ability to pursue, develop, and close new business opportunities
Capable of interacting with C-level executives in manufacturing
Experience with CRM systems, such as Salesforce
Ability to learn, understand, and promote MMTC product offerings
Exceptional verbal and written communication skills
Ability to use Microsoft Office Suite
Experience selling engineering and manufacturing-related consulting services to manufacturers preferred
We offer:
Medical
Dental
Vision
Competitive compensation with performance-based rewards
Paid parental leave
Vacation, sick and personal time
403(b) with company match
Monthly team building activities
Monthly professional development opportunities
MMTC is an equal opportunity employer
Remote Eligible
This position is eligible for remote work with a hybrid schedule.
VDC Manager - Sheetmetal
Remote Telecom Manager Job
Are you a Virtual Design and Construction (VDC) Coordinator/Manager with a thorough knowledge of HVAC and ductwork system installation throughout a broad spectrum of building types? The ideal candidate will have experience with building-related projects, hospitals & medical buildings, industrial manufacturing plants, schools, retail, and commercial buildings, etc. The ideal candidate will be capable of performing all aspects of the VDC drawing process beginning to end and having management experience for other VDC technicians for a mechanical contracting firm.
This position is for our VDC Department which is responsible for the designing, drawing, and detailing work for sheet metal work on various projects. Our VDC team works closely with our Project Managers as well as our fabrication shop to design and prefabricate various ductwork assemblies for projects all over the country. This position is located at our Westmont, IL office, though alternate office locations or a remote position may be considered for the right candidate.
Skills / Responsibilities:
Thorough Knowledge of HVAC and ductwork systems and designs. This includes sizing and layout of systems.
Overseeing the Building Information Modeling (BIM) process throughout the project lifecycle and coordinating project workflows
Create and enforce BIM Execution Plans that define project specific requirements and standards
Manage the creation, detailing, and coordination of the sheet metal systems ensuring quality standards are met
Manage a team of approximately 20 VDC technicians to ensure VDC project delivery on time and on budget
Facilitate communication between various project teams, both internal to Helm Group and with external constituents
Generate reports on Revit usage, model quality, and project progress in order to inform decision making
Be able to provide Revit software and process training and support team members
Requirements:
Drafting degree is a plus, but with the proper field experience it is not mandatory
Must have experience in the construction coordination process and production of drawings for Coordination, Fabrication, and Installation of systems
Thorough knowledge of design tools involved in the production of plans, sections, P&ID's, and equipment schedules
Extensive knowledge of building codes
Previous experience developing drawings using Autodesk Revit
Understanding all MEP disciplines is a plus, but not mandatory. Candidates with sound experience in a specific discipline may be eligible for training in all disciplines
Experience producing mechanical design drawings for engineering review and permitting
Experience working with Navisworks, Revizto, BIM track, Trimble, etc.
Strong verbal and written communication skills
Ability to develop plans/ISOs from P&ID layouts
Skillset to quickly adapt to strict VDC standards and processes
Ability to work in a team environment.
Knowledge of Faro scanners is a plus, but not mandatory
Knowledge of database management is a plus, but not mandatory
Microsoft Office Suite Programs (Word, Excel, Outlook, PowerPoint)
Must have 7-10 years' experience in the MEP construction industry, with at least 5 years in a VDC role that utilizes Revit
Must have at least 3 years of experience in a BIM Coordinator role, BIM Manager Role, or other similar management experience
It is required that this person will need to be affiliated with a local sheet metal union (SMART). Current union membership is not required, but would be a plus
Salary & Benefits
Range: $100,000-$120,000
Final determination of a successful candidate's pay is based on job-related knowledge, skills, education, and experience, and would be set by the union pay scale. Helm provides a competitive compensation package that recognizes an individual's experience and qualifications combined with a benefits package to meet your needs.
As a valued member of the Helm team, your benefits package will include:
Retirement plans provided by sheet metal union
Health, Vision, and Dental Insurance provided by sheet metal union
Paid Time Off and Paid Holidays
Performance Based Bonus Program
Join Helm and become part of our supportive, family-like culture where your skills and dedication are valued. Your contributions will make a meaningful impact on our projects, ensuring every day you go home knowing you've played a vital role in our success. Apply now and take your career to the next level with us.
Implementation Manager
Remote Telecom Manager Job
About WelcomeHome
WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the Senior Living and Home Care industries. Since launch in 2019, we have experienced incredibly rapid growth.
Profitable from day one, we've hit hypergrowth with a team that prioritizes client results over external / VC reporting and internal politics.
WelcomeHome's differentiation extends beyond providing the most technologically advanced, easiest to use software in the space. Clients receive world class support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.
About the Role
As Implementation Manager, you will lead our home care implementation team and oversee the successful migration of new clients from their legacy CRM onto WelcomeHome.
You will play a critical role in shaping and optimizing our onboarding processes, ensuring a seamless experience for clients while driving efficiency within our implementation function. This role requires a balance of hands-on technical expertise, strategic thinking, and strong people management skills.
Responsibilities include:
Lead and mentor the implementation team, fostering professional growth and ensuring consistent, high-quality execution
Own and improve the onboarding workflows and maintenance processes in collaboration with client success and product teams
Manage and oversee end-to-end configuration process for all new clients, and routinely updating configurations for current clients as they add services
Provide expert consultation on WelcomeHome's configuration options, understanding when each option should be used to meet client needs and optimize performance
Oversee API integrations between WelcomeHome and the client's complementary platforms, including marketing tools, websites, and EHR applications
Provide strategic oversight on technical or configuration questions as needed during the sales and onboarding processes
This position is based in our Atlanta office. While Welcome Home supports remote work, employees for this role are only eligible after 6 months of full-time employment.
About You
The ideal candidate is an experienced implementation leader who is both strategic and detail-oriented. You thrive in a fast-paced, high-growth environment and enjoy mentoring others while driving operational excellence. In addition, you will have:
3+ years SaaS implementation experience, technical project management or a related leadership role
Proven experience managing and coaching a team, with a track record of fostering growth and accountability
Strong analytical skills, including understanding and troubleshooting functional software configurations and ability to apply your technical knowledge to new systems
High level of attention to detail, organization, and drive to get things right the first time.
Strong organization and multitasking, with an ability to intelligently prioritize multiple competing projects and timelines
Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications and complex software
Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical information into language understandable and digestible by non-technical audiences
Comfort in a dynamic startup environment, ready to move quickly and wear many hats
Technical skills
Formal development experience is not required, but familiar with HTML
Experience with API integrations
Comfortable reading and understanding code to use data translation tools effectively
Microsoft Excel proficiency, including understanding of formulas/functions
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Manager, Content Management Engineering
Remote Telecom Manager Job
AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications,
AARP The Magazine
and the
AARP Bulletin
.
AARP's Integrated Communications and Marketing (ICM) Group includes Membership, Content and Editorial, Customer Experience, External Relations, Brand Strategy and Strategic Communications. Across paid, earned, shared and owned channels, ICM manages AARP's reputation, drives engagement and member growth, and showcases AARP's mission and value through one, integrated voice.
The Manager, Content Management Engineering is a core technical resource on a platform/capability/development team and a multi-faceted leader responsible for managing and coaching a team of Engineers on the architecture design, development, maintenance, administration, and continuous improvement of AARP's enterprise and business solutions. This position has dual responsibility for leading a team of Engineers and owning the technology lifecycle for an assigned capability or product area. In the capacity as a manager and leader, the Manager, Engineering is responsible for ensuring other Engineers consistently apply AARP and industry standard engineering practices that drive quality and optimize value. As an Engineer for an assigned capability or product area(s), this position is responsible for building business-value based solutions and performing "hands on" development and configuration within AARP's technology ecosystem.
Responsibilities
Establishing the technical roadmap for the platform or capability that considers value-based outcomes, costs to maintain, supportability, and performance; and ensuring other Engineer positions also demonstrate this responsibility through effective people management, coaching, and mentoring.
Ensuring sound integration, data, security, and business architecture design throughout the platform or capability lifecycle; and ensuring other Engineer positions also demonstrate this responsibility through adherence to relevant AARP policies and standards.
Providing the rapid delivery and development of technical solutions that align with business and/or platform outcomes; and ensuring other Engineer positions also demonstrate this responsibility through effective people management, coaching, and mentoring.
Providing technical leadership for internal and external audits, disaster recovery, ongoing operations, production support, third-party development or implementation services, contract negotiations, and business interactions related to platform or capability systems and services; and ensuring other Engineer positions also demonstrate this responsibility through effective people management, coaching, and mentoring.
Troubleshooting and resolving technical issues related to platform or capability systems, solutions, and services; and ensuring other Engineer positions also demonstrate this responsibility through effective people management, coaching, and mentoring.
Innovating and/or driving the continuous improvements of implementation methodology and technical service offerings based on customer/employee experiences or other enterprise objectives/outcomes; and ensuring other Engineer positions also demonstrate this responsibility through effective people management, coaching, and mentoring.
Actively participating in a Community of Interest for engineers across all capability and platform teams to share information and strengthen understanding of business needs and technology-based business solutions; and developing and maintaining deep technical knowledge and expertise related to domain area systems, solutions, services, applications, architecture, and development/engineering practices.
Ensuring that a team of Engineers meets defined individual and team goals, and role competencies through a combination of mentoring, coaching, and performance management.
Qualifications
Required:
Bachelors degree in Computer Science, related field, or equivalent in work experience.
5+ years of deep knowledge of CMS development and its components, including their functionalities, best practices, and integration capabilities.
5+ years of team leadership and people management skills, including the ability to motivate, guide, and develop team members.
10+ years of application engineering experience, ideally in Java.
5+ years experience in cloud computing technologies, ideally AWS.
Preferred:
5+ Years of deep knowledge of Adobe Experience Cloud and its components, including their functionalities, best practices, and integration capabilities.
Experience with Adobe Products such as Adobe Experience Manager (AEM), Adobe Analytics, and Adobe Target.
AEM Certifications are a plus.
AARP will not sponsor an employment visa for this position at this time.
Additional Requirements
Regular and reliable job attendance
Effective verbal and written communication skills
Exhibit respect and understanding of others to maintain professional relationships
Independent judgement in evaluation options to make sound decisions
In office/open office environment with the ability to work effectively surrounded by moderate noise
Hybrid Work Environment
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
Compensation and Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
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Operations Integration and Experience Manager
Remote Telecom Manager Job
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
About the Role:
Self is building a community of people who are looking to better their lives by building a credit history. We are seeking a dynamic and experienced Operations Integration and Experience Manager to lead the operational strategy and customer-facing initiatives. This individual will oversee the end-to-end operations workflow, ensuring seamless execution, customer satisfaction, and effective engagement throughout the product launch phase and beyond. They will need to develop a strong understanding of this product structure and outline all requirements and needs for Operations in order to support the roll out and long term strategy.
Responsibilities, including people management, may evolve within the above description as you become more tenured in the role.
What you will do:
Manage and refine operational workflows to optimize efficiency and support the successful launch and ongoing performance of the product.
Develop and maintain strong relationships with vendor management and customer service teams, acting as the primary point of contact for feedback, inquiries, and escalations.
Collaborate with product teams to implement strategies that drive customer adoption and engagement.
Work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to product rollout and customer support.
Track and analyze key performance indicators (KPIs) to monitor the effectiveness of operational workflows and customer satisfaction levels.
Gather customer insights and feedback to inform product development and continuous improvement initiatives.
Maintain accurate documentation of operational processes and produce reports to inform stakeholders about progress and outcomes.
Utilizes internal systems to analyze and research trends related to transaction and payment activity for complicated cases
Investigate and monitor financial activity and transactions that appear to be suspicious
Monitor internal channels for prioritized workflow processes, balancing quality with quantity
Investigate accounts for loss mitigation leveraging industry knowledge and various systemic tools
Analyze statistical data on complex cases to determine linkage across customers using various data elements
Support product and company objectives as a SME to provide insight and feedback on current workflow processes and recommendations
Make outbound contacts (email communication and phone calls) to customers to further investigate possible suspicious activity, identity theft, fraudulent applications etc.
Use detective analysis on suspicious activity to identify control gaps and offer opportunities for improvement.
Facilitate customer account actions as needed during product scaling
Who you are:
Minimum of 5 years of experience in operations management within the banking, fintech, or financial services industry. This experience should include leading teams, managing customer interactions, and executing product rollouts.
Minimum of 3 years owning and or building new products specifically supporting the operations organization and customer experience.
Must have experience servicing loans, or supporting loan products in various forms with installment, cash advance, earned wage access, revolving, and short term loan products
Understanding of regulatory and compliance requirements in the financial sector to ensure operations align with industry standards.
Ability to think strategically and execute tactically, and ability to manage the lifecycle of product launches, from planning and development through to rollout and post-launch enhancements.
In-depth understanding of operational workflows and the ability to design, implement, and optimize processes that align with business objectives and customer needs.
Demonstrated problem-solving skills and a proactive approach to overcoming challenges.
Strong background in customer service and engagement, with a proven track record of enhancing customer experiences and fostering lasting client relationships.
Experience contributing to post-launch product refinement by integrating customer feedback and collaborating with product development teams to implement updates and new features.
Excellent verbal and written communication skills to effectively convey complex information to both technical and non-technical stakeholders.
Familiarity with relevant software tools and platforms used in operational management and customer engagement within financial services.
Base salary range: $113,000-137,000 annually. Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.
Benefits and Perks:
We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
Company equity in the form of Stock Options
Performance-based bonuses
Generous employer-paid health, vision and dental insurance coverage
Flexible vacation policy
Educational assistance
Free gym membership
Casual dress code
Team building events and activities
Remote work arrangements/ flexible work schedule
Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.
At this time, we are only able to consider applicants who are U.S. Citizens or Green Card Holders for employment opportunities. We appreciate your understanding.
Engagement Manager
Remote Telecom Manager Job
Emerging Tech is seeking a dynamic and results-driven Engagement Manager with a strong background in client relations, social media management, and networking. This position requires a proactive individual who can manage multiple responsibilities, build relationships with potential clients, and represent our company across various social media platforms. The ideal candidate will thrive in a fast-paced environment, engaging with stakeholders while driving business development opportunities. As a key member of the team, this individual will play a crucial role in growing the company's client base and visibility.
Responsibilities:
Serve as the primary point of contact for outreach efforts, building and nurturing long-term relationships with potential clients. Aim to cultivate at least 10 new industry relationships each month to continuously expand the company's network.
Develop and implement social media strategies across LinkedIn, Twitter, and Facebook to boost brand visibility, drive engagement, and generate leads.
Lead and manage a team in executing outreach campaigns, ensuring efficient collaboration, and a shared focus on achieving common goals.
Proactively research and identify new business opportunities by networking with industry professionals and government leaders (Contracting Officers and Program Managers), with a goal of at least four government engagement efforts per month.
Represent the company at key industry events, conferences, and networking functions to enhance visibility, build relationships, and identify new opportunities. Attend one significant industry conference per quarter to expand the company's footprint.
Stay informed on industry trends, monitor competitor activities, and analyze government procurement strategies to continually refine outreach approaches.
Maintain consistent, professional communication with industry partners, ensuring timely follow-ups on potential opportunities and partnerships.
Secure Non-Disclosure Agreements (NDAs) with new partners and integrate their past performance data into the company's database for future teaming opportunities.
Collaborate closely with internal teams to develop marketing materials, proposals, and client communications that effectively support business development efforts.
Track and maintain accurate records of outreach efforts, client interactions, and opportunities within the company's CRM system.
Keep up to date with best practices for social media engagement, stay informed about the competitive landscape, and adapt strategies as new industry trends emerge.
Qualifications:
Bachelor's degree in marketing, communications, public relations, or related field preferred; other degrees are acceptable.
1-2 years of experience in a relevant field, with a focus on client relations, social media, and business development.
Strong written and verbal communication skills, with the ability to clearly articulate the company's value proposition to diverse audiences.
Comprehensive understanding of federal business development processes, contracting mechanisms, and market positioning strategies.
Experience in relationship-building and influencing stakeholders at various levels, with a proven track record in expanding professional networks.
Willingness to travel for client meetings, industry conferences, and networking events as needed.
Familiarity with social media management tools, CRM systems, and business development platforms (e.g., LinkedIn, Salesforce).
What We Offer:
Annual Salary: $48,000 - $52,000
Benefits: Health, dental, and vision benefits
Retirement: 401K savings plan with company match
Work Environment: Remote work option
Paid Time Off (PTO)
Performance Evaluation/Retention Bonus: Opportunity for performance-based bonuses
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Integrations Manager
Remote Telecom Manager Job
Are you an experience integrations facilitator with a passion for driving seamless organizational transitions? Join us as our Integrations Manager, where you'll play a pivotal role in orchestrating smooth and impactful integration processes for newly acquired organizations. Reporting to the Chief Operating Officer (COO), this position offers a high level of visibility and the opportunity to make a lasting impact on company growth and operational excellence.
What's in it for you
High Visibility: Work directly with executive leadership and have a significant influence on company strategy.
Diverse Challenges: Engage with dynamic integration activities that require strategic problem-solving and adaptability.
Professional Growth: Enhance your expertise in project management and integration work while collaborating with top-tier professionals.
Flexible Environment: Balance in-office and remote work opportunities while managing diverse projects.
This role will be responsible for
Leading and managing integration activities for acquired organizations.
Developing and executing tailored integration plans and a master integration schedule.
Ensuring successful onboarding of new team members to internal systems and processes.
Resolving complex operational and interpersonal issues with high emotional intelligence (EQ).
Building and fostering trust with newly acquired teams to ensure a smooth transition.
Coordinating cross-functional teams to meet strategic and operational goals.
Expectations will include
Delivering an effective integration process, including onboarding materials and assessment tools.
Managing and executing a 100-day integration plan for newly acquired organizations.
Ensuring acquired organizations meet their first-year post-acquisition budget goals.
Providing consistent progress updates and ensuring adherence to project milestones.
Supporting ongoing post-integration excellence and identifying cost-saving opportunities.
A qualified candidate will possess the following
3 - 5 years of experience facilitating service industry integration initiatives or development programs.
Strong project management, planning, and organizational skills.
Exceptional written and verbal communication abilities with an ownership mindset.
High emotional intelligence (EQ) and the ability to navigate complex, sensitive issues.
Proven track record of managing third-party service providers and leading cross-functional teams.
A BA/BS degree from an accredited institution (PMP certification is a plus).
Willingness to travel up to 75%.
Compensation: Compensation will include a base salary and incentive. Total compensation will fall somewhere in the mid to upper $100s, depending on skills and experience.
Benefits: Full range
Desired Location: Greenville, SC preferred but could also potentially be located in other key SC, NC, or GA locations.
Take the lead in shaping the future of integration excellence. Apply now to bring your expertise to a fast-paced, high-impact environment.
*Candidates must be eligible to work in the US as well as meet the qualifications listed above in order to be considered for the Integrations Manager job.
Resource Deployment Manager
Remote Telecom Manager Job
Strata Information Group (SIG) Solves Problems. We are a team of dedicated professionals deeply committed to excellence and innovation. SIG has been a trusted partner to over 1,000 higher education institutions globally since our inception in 1988. Our solution sets include Strategy & Optimization Consulting, Enterprise Applications Implementation and Managed Services, Data Services, and Cybersecurity.
SIG values client satisfaction, integrity, and expertise in higher education. We embrace diversity, collaboration, and personal growth in our inclusive environment.
Resource Deployment Manager
Position Overview:
The Resource Deployment Manager (RDM) plays a critical role in aligning our client project needs with consultants' skills and company utilization goals. The Resource Deployment Manager is a business leader who is responsible for consultant utilization and contributes to the optimal gross margin of projects. The RDM also works to optimize where possible, consultant career development goals with project placement. This role collaborates with Account Executives, Subject Matter Experts (SMEs), Practice Leaders and leadership to support workforce planning and project resourcing. This is a unique role for a driven, highly organized leader to own and drive a critical business function within a fast-growing firm with a mission to improve Higher Education.
Key Responsibilities:
Resource Allocation and Utilization:
Ensure optimal utilization of consultants across the Portfolio.
Assign consultants to projects based on their skills, utilization goals, and interests while meeting client requirements.
Create and maintain a scalable resource management system with processes to track consultant assignments and availability on a daily/weekly/monthly basis.
Balance workload across consultants to maximize productivity and minimize burnout - all while ensuring utilization goals are met.
Work strategically with Delivery & Sales Leaders to optimize consultant assignments to maximize gross margin.
Resource Forecasting & Planning:
Create and own the utilization forecast - collaborating with delivery leadership and sales where required.
Forecast resource needs based on pipeline and project trends.
Plan for future hiring (contractor or employee) to address capacity or expertise shortfalls in collaboration with delivery leaders.
Identify and elevate when resourcing capacity exceeds demand and recommend mitigation.
Skills Management:
Identify skills required for current & forecasted projects and help assess the current team's capabilities.
Analyze skill gaps and collaborate with leadership to recommend & implement training and development programs.
Develop and maintain a skills inventory for all consultants to ensure accurate resource planning - and institute a process for ensuring skills are updated in the system continuously.
Collaboration with Stakeholders:
Partner with Account Executives, Practice Leaders, and SMEs to understand project scopes and resourcing needs.
Partner with Practice Leads to identify skills that may need to be developed.
Support business development efforts by providing insights into resource capacity for potential projects.
Process Improvement:
Develop and refine resource allocation processes for efficiency and transparency.
Take the initiative to identify and institute new processes to ensure efficiency and business results.
Ensure the resource management process aligns with overall business goals.
System Leadership:
Own and become an expert at PSA System (Currently OpenAir) to support business growth and scale.
Leverage Salesforce for pipeline management and project insights.
Recommend system improvements and shifts to ensure state-of-the-art management and resource processes.
Reporting and Analytics:
Identify and provide regular reports on resource utilization, capacity, and skill gaps to leadership.
Analyze resourcing trends to inform workforce strategies.
Required Qualifications:
5+ years' experience in resource management, workforce planning, or project coordination in a consulting environment.
Bachelor's degree in business administration, Human Resources, IT, or a related field.
Strong MS Office experience - particularly MS Excel
PSA Application experience preferred
Exceptional analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Experience working in a Consulting or Professional Services environment - ideally technology consulting.
A team player mentality, a desire to be part of building something awesome, and a willingness to help to get the job done.
Ability and desire to quickly learn new systems and technologies.
Preferred Qualifications:
Familiarity with Higher education technology solutions and project work.
Proficiency in Salesforce and OpenAir (or similar CRM & PSA tools).
Resource Management Certified Professional (RMCP ), PMI Scheduling Professional (PMI-SP ) or PMI Project Management Professional (PMP )
Compensation & Benefits
Our compensation package consists of salary, annual bonus, and retirement benefits. The starting salary range for this position is $100,000-$140,000 depending on individual skills and experience.
Flexible hours
Medical, vision and dental
Flexible spending accounts
PTO and holiday pay
Life insurance
Retirement 401(k)
Professional Development opportunities
Connectivity stipend
Note
: These benefits are only applicable to full-time SIG employees.
The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG.
SIG is an Equal Employment Opportunity
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Associate Solution Deployment Manager
Remote Telecom Manager Job
Hey you! ๐ Want to work for one of the fastest growing SaaS companies in the world? ๐We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training ๐ป We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.
Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. ๐
So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.
Are you ready to be a part of the learning revolution? ๐
About This Opportunity:
An Associate Solution Deployment Manager leverages skills in Project Management and Business Analysis, to ensure that SMB customers are quickly and successfully onboarded to the Docebo platform. This role sits on the Professional Services team and is responsible for managing the Onboarding Phase or other Service Engagement types for multiple SMB customers. You will work closely with Help Desk Specialists and Customer Account Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.
Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem multi-tasking.
Docebo is focused on nurturing a culture of inclusivity that ensures every employee feels valued and respected. We are dedicated to helping every team member succeed and bring their unique perspectives to the team.
Reports to: Manager of Functional Services, North AmericaLocation: Athens, GA & Toronto, ON (Remote OK) Primary responsibilities, including but not limited to:
Manage customers from different countries, managing multiple projects concurrently;
Work with customers to identify and document Success Criteria that will be tracked over the duration of the Service Engagement.
Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
Document and effectively share Service Engagement project activities to ensure alignment and continuity across the Customer Success departments;
Facilitate the development of functional/technical specifications to meet client's functional, enhancement, and integration requirements during implementation;
May be required to configure functional/technical specifications to meet client's functional, enhancement, and integration requirements during implementation;
Prevent, identify, quantify, and communicate risks internally and externally;
Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets;
What it takes to be successful:
A strong desire to become a Docebo product expert;
Experience in an IT service implementation and delivery or IT Project Manager role;Experience working with clients in the โMid Market space
Working knowledge of project management principles;
Great understanding of consulting processes and the software implementation lifecycle;
Solid Knowledge in the areas of application programming and system design;
A natural inclination to resolve customer problems and help them be highly successful.
Education and Experience:
Experience working with support, QA, and product teams to resolve customer issues.
English Fluency (both written and spoken) French and/or Spanish Fluency is considered a plus
Ability to travel as required (10% or less)
General knowledge of programming languages and specific experience with REST Web services.
General knowledge of ETL (Extract Load and Transform) style data migration services;
Minimum of 2 years of experience as a Implementation Specialist, Project Management, Technical Consulting, etc
Experience in E-Learning / Learning Management industry is preferred;
BA/BS or equivalent experience
Hybrid Office Model ๐ขWe believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are โhybrid.โ We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee's needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo ๐Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you're applying for or interested in.
Data Center Design Manager
Remote Telecom Manager Job
Data Center Engineering Manager - Remote Opportunity
We are looking for a seasoned leader to guide a multidisciplinary team in managing and executing large-scale infrastructure projects. The ideal candidate will be responsible for overseeing the design and implementation phases of complex technical facilities, ensuring alignment with both client expectations and internal standards. This role includes collaborating with internal teams and external partners to ensure effective delivery of projects, from the initial design phase through to construction completion, while fostering a culture of innovation, quality, and operational efficiency.
Key Responsibilities:
Direct the design and implementation process for both new and renovation projects, ensuring all client requirements and internal guidelines are met from start to finish.
Establish and maintain a design framework that includes standardized tools, methods, and processes, ensuring clarity and consistency throughout the project lifecycle.
Ensure designs are aligned with functional and performance requirements while adhering to relevant industry codes and standards.
Drive the adoption of innovative solutions to improve sustainability and accelerate project timelines.
Lead cross-functional teams through key planning and design milestones, ensuring deadlines are met, and costs remain within budget.
Oversee the execution of construction administration activities, ensuring design integrity is maintained throughout the build phase and resolving issues that may arise on-site.
Manage the process for handling design changes, ensuring all modifications are aligned with project goals and client requirements.
Develop project budgets, identify risks, and define the scope, while carefully tracking all associated costs throughout development.
Lead design reviews and value engineering sessions to optimize cost-efficiency without compromising project quality or performance.
Monitor and track project milestones to ensure timely delivery of all design-related deliverables.
Stay informed on the latest industry trends and technological advancements, incorporating new ideas into the design process.
Evaluate design and construction alternatives to foster innovation and optimize lifecycle costs without sacrificing functionality.
Conduct post-project evaluations to capture key learnings and share insights for continuous improvement.
Ensure effective collaboration among teams to meet design expectations and quality standards.
Ensure all projects comply with applicable regulations and industry standards.
Qualifications:
Required:
A Bachelor's degree in Engineering, Architecture, or a related field, or equivalent experience.
10+ years of experience in project design and management, with a focus on large-scale infrastructure facilities (i.e. Data Centers)
Experience in both ground-up and renovation projects, with a deep understanding of technical systems.
Willingness to travel as needed (about 25%).
Preferred:
Professional certifications (P.E.) are highly desired.
Extensive experience managing systems design for large infrastructure projects, including power distribution, telecom, and security systems.
Familiarity with design tools such as AutoCAD, Revit/BIM, and project management software (e.g., Bluebeam, Microsoft PowerPoint).
Solid understanding of infrastructure systems, including HVAC, electrical, and fire protection.
Strong proficiency in project management software and standard office tools (MS Project, Google Earth, etc.).
Self-starter with strong multitasking skills and the ability to work independently with minimal direction.
Excellent written and verbal communication skills.
A positive, solution-oriented attitude with a focus on efficiency and customer satisfaction.
Key Characteristics:
Strong leadership capabilities with the ability to manage and coordinate cross-functional teams.
Creative problem-solver with the ability to drive technical and process innovation.
Excellent communicator capable of managing multiple stakeholders and ensuring alignment across various teams.
Highly organized and detail-oriented, ensuring consistent high-quality results while adhering to project timelines and budgets.
This role offers a unique opportunity to lead impactful projects, working with a talented team on innovative infrastructure solutions.
Technical Data Center and Networking Program Manager - 100% Remote
Remote Telecom Manager Job
Our mission is to empower people to build community and bring the world closer together. Through our array of apps and services, we connect billions globally, fostering sharing and community building. We're builders at heart, innovating and growing, always driving towards creating impactful connections and strengthening communities.
Job Location: Fully Remote
Reports to: Manager, Data Center New Build PM Team
Position Type: Full-Time
Role Overview:
We are seeking a Technical Data Center and Networking Program Manager with significant experience in web and enterprise critical infrastructure. This role is pivotal in supporting our North American operations, focusing on the Networking, Data Center Design, Construction, and 24x7 Operation. The successful candidate will be a key player in managing our data center infrastructure projects, ensuring effective collaboration across diverse teams and driving innovations that support our mission.
Responsibilities:
Manage and coordinate cross-functional infrastructure projects across different domains such as data center construction, networking, and hardware systems.
Develop project plans, ensuring timely delivery while managing risks and changes.
Interface with multiple stakeholders, including Engineering and Facilities, to define project requirements and scope.
Drive process improvements and cost efficiency in project execution.
Lead training initiatives and continuous learning for team members and partners.
Minimum Qualifications:
Bachelor's degree in MIS, IT, Systems Engineering, or related field.
Over 5 years of experience in Data Center or Network deployment.
Proven ability in project management, with a knack for delivering on schedule and within budget.
Preferred Qualifications:
Certifications such as CCNA or JNCIA.
Experience in data center design and capacity management.
Strong communication skills and the ability to work effectively with diverse teams.