Technical Writer Jobs in Louisiana

- 36 Jobs
  • Cybersecurity Technical Writer

    Entergy 4.9company rating

    Technical Writer Job In New Orleans, LA

    **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, LLC *****This is a hybrid position. The primary location is The Woodlands, TX but New Orleans, LA may be considered. This position will be filled as an Analyst, Sr. Relocation assistance and sponsorship is not provided.***** **BRIEF POSITION DESCRIPTION** The Security & Regulatory Technical Writer will be responsible for documenting the framework to ensure that the security organization's practices remain observant to security and compliance directives required by North American Electric Reliability Corporation (NERC), Critical Infrastructure Protection (CIP), Nuclear Regulatory Commission (NRC), Nuclear Cyber (10 CFR 73.54), Sarbanes Oxley (SOX), Heath Insurance Portability Accountability Act (HIPAA), cyber risk, etc. The Technical Writer, presents, and trains on the programs and processes required to secure Entergy's critical systems and assets as well as meet or exceed Entergy's commitment and obligation to the various regulatory bodies and internal Entergy groups. This position is expected to have operational expertise in areas of Information Security, Operational Technology, Cybersecurity, electrical power, professional auditing, and risk-based compliance processes. This role will participate in communications with information sharing centers, and industry peers on the status of Entergy's documentation status. **JOB DUTIES:** + Organize material and complete writing assignments according to internal and external standards regarding order, clarity, conciseness, style and terminology. + Develop, write, and edit corporate documentation, including manuals, user guides, reference materials, process documentation, and corporate reports. + Assist project teams with the research, evaluation, and selection of compliance and security programs and processes. + Develop and enforce corporate documentation standards, style guides, and templates. + Use industry-standard tools and software to create structured documentation, including diagrams, flowcharts, and technical illustrations. + Conduct research and analyze information to produce content that meets the needs of the target audience. + Utilizes applicable change management methodology to assure effective implementation of documentation changes (e.g. policies, procedures, standards, etc.) changes including interfacing between multiple business units. + Participates in corrective action program activities including self-assessments, benchmarking and condition reporting and response. + Exhibits strong teamwork and problem-solving skills. + Proposes, develops, and writes documentation changes that improve efficiency and compliance. + Serves as a shared resource as required. + Performs other activities such as presentation development, training material development, etc. + Exhibits subject matter expertise in one or more areas of compliance and/or cybersecurity **MINIMUM REQUIREMENTS** **Minimum Education needed:** Bachelor's degree strongly preferred in technical writing, computer science, cybersecurity, internal audit, information technology or a related discipline or equivalent work experience, Master's degree a plus. **Minimum Experience needed:** + Minimum 6 years of regulatory compliance and auditing experience as it relates to cyber security and/or information technology + Good communication skills with internal stakeholders + Strong writing skills + Experience with cybersecurity operations + Experience working with direct, indirect, and outsourced resources + Exposure to operations playbooks, run books, and performance measures + Some experience maintaining operations leveraging industry best practices + Experience with data analysis, data integration, and data validation activities with large, regulated utilities or related industry preferred **Minimum knowledge, skills, and abilities required of the position** + Knowledge of security ramifications of applicable regulations (NERC CIP, SOX and HIPAA) + Knowledge of security, risk, and control frameworks and standards such as ISO 27001, NIST, FISMA & COBIT + Ability to quickly adapt to changing events and priorities + Social, verbal, and written communication skills, with ability to effectively present analytical data + Detail oriented with the ability to interpret regulatory requests and corresponding data + Available to travel + Comfortable working in high stress and ambiguous environments + Capable of meeting deadlines **Any certificates, licenses, etc., required for the position** + ISACA certification, such as CISSP, CISM, CISA preferred \#LI-TR1 \#LI-HYBRID **Primary Location:** Texas-The Woodlands Texas : The Woodlands || Louisiana : New Orleans **Job Function** : Professional **FLSA Status** : Professional **Relocation Option:** No Relocation Offered **Union description/code** : NON BARGAINING UNIT **Number of Openings** : 1 **Req ID:** 118326 **Travel Percentage** :Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (**************************************************** to view the EEI page, or see statements below. **EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. **Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here (humanr@entergy.com?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. **Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Equal Opportunity (**************************************************************************************************************************** The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact ************************ to schedule a time to review the affirmative action plan during regular office hours. **WORKING CONDITIONS:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. **Job Segment:** Technical Writer, Cyber Security, Compliance, Nuclear, Computer Science, Technology, Security, Legal, Energy
    $52k-73k yearly est. 11d ago
  • Technical Writer Admin

    Richard 4.3company rating

    Technical Writer Job In Lake Charles, LA

    Richard Design Services (RDS) is currently seeking an experienced Technical Writer Admin for an onsite position. This is long term, full-time position. The Technical Writing Admin will report to the Document Control Supervisor and will be part of the Document Control Team. The position will include, but not be limited to, leading the successful delivery of a variety of operating documentation including manuals, guidelines, procedures, and instructions for operational readiness. Responsibilities: * Updating and enhancement of the company's operating documentation to ensure quality documentation and consistency in technical content and formatting using company templates. * Document updates will be derived from redlines on existing procedures and technical documents from the production team. * Updates will be added to the document using proper writing skills. * Candidate will return document for review and approval from the production team before being published for use. * Assist with developing and management of a reporting process that monitors progress and any risk associated with the delivery of any of the Operating documentation. * Act as the operations interface to the document management team to ensure document numbering and version control is in place using an electronic document management system (EDMS) or equivalent. * Ensure timely review and approval cycles to maintain the agreed schedule of all documentation including all production operational readiness deliverables. * Support, where required, the development of supplementary operations documentation as part of the readiness for operations. * Assist with development and management of a proper tracking mechanism for the full list of operations documents created and inclusive of correct document numbering and revisions to be implemented as "ready for use". * Facilitate and coordinate document revisions from the Management of Change (MOC) Process. JOB REQUIREMENTS * Minimum 3-5 years of technical writing experience. * Must have an advanced background in Microsoft Word * Candidate must demonstrate proficiency in written communication, including the ability to use correct grammar and construct clear, concise sentences. * Candidate must be able to compose, edit and/or transfer documents in word from one template to another, with accuracy while maintaining proper formatting. * Strong analytical and problem-solving skills. * Excellent writing, editing, and communication skills. * Intense computer skills. * Knowledge in general industry / operations terminology is a plus but not required. * Broad technical writing skills to include analyzing and updating existing documentation. * Demonstrate ability to work under tight deadlines. * Analyze documents to maintain continuity of style of content. * Ability to deliver high quality documentation that includes a comprehensive library of technical terminology and documentation. RDS is dedicated to providing a SAFE and Drug Free environment. RDS is an Equal Opportunity Employer (EEO). Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Email: ***************************** Equal Opportunity Employer, including disabled and veterans. Please select this link to view:
    $47k-70k yearly est. Easy Apply 2d ago
  • Technical Writer

    Comtech 4.3company rating

    Technical Writer Job In Baton Rouge, LA

    The scope of the proposed services will include the following: Develops technical systems support and knowledgebase documents; Reviews and approves content to be published to a centralized knowledgebase; Develops technical system implementation and configuration documentation and related technical support user guides and procedures guides; Develops end user training documentation and guides; Reviews, validates and updates technical system and support documents.
    $44k-60k yearly est. 60d+ ago
  • Technical Writer

    Contact Government Services

    Technical Writer Job In New Orleans, LA

    Employment Type: Full-Time, Experienced Department: Technology Support CGS is seeking an experienced Technical Writer to provide consultative, analytical, and documentation support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Drafting and development of technical documentation related to a variety of projects in the IT space. * Work closely with project stakeholders to establish technical processes and procedures. * Document projects through the SDLC. * Provide status reports for multiple ongoing projects and related documentation efforts. * Assist with both user and admin level documentation. Qualifications: * Excellent writing and Communication skills. * 5+ years experience with development of technical documentation. * 3+ years experience with development of user documentation. * Fluency with industry standard technical summary and reporting techniques including Agile project management methodology. * Ability to produce quality work independently or in a group setting. * Experience with MS Office Suite including Visio. * Willingness and ability to pass background check/security screening. Ideally, you will also have: * Familiarity with Business Intelligence/Analysis applications. * Experience with Government software development policies and procedures. * Client facing communication experience. * Federal Agency issued security clearance. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Email: ******************* $63,093.33 - $85,626.66 a year
    $63.1k-85.6k yearly Easy Apply 60d+ ago
  • Technical Writer - Product Documentation

    Paperless Environments 4.2company rating

    Technical Writer Job In Baton Rouge, LA

    Paperless Environments has been revolutionizing document management and accounts payable workflow automation since 2005. Our innovative software solutions are used by over 2000 customers across all 50 states and in 5 other countries. Our software enables customers to efficiently manage their accounts payable processing through workflow automation, document management, and accounting system integration. We pride ourselves on delivering exceptional customer experiences and maintaining the highest level of customer satisfaction. The Role As a Technical Writer of Product Documentation at Paperless Environments, you will translate complex technical concepts into clear, concise, and user-friendly tools for our customers. You will work cross-functionally with engineers, product managers, QA, and customer success to ensure all materials are accurate and up to date. Responsibilities * Work with internal teams to obtain and in-depth understanding of the product and user assistance requirements. * Produce, research, and write high-quality documentation, online help, user guides, how-to videos, release notes, and other related assets appropriate for its intended audience. * Create tutorials to help end users use a variety of features and functionality. * Adhere to the information architecture while also innovating within style principles to create tailored documentation materials. * Create user assistance roadmaps that outline maintenance and innovation to drive continuous improvement and customer satisfaction. * Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. * Propose development efforts to improve user assistance in collaboration with leadership. * Manage scheduling of incoming requests as well as deadlines for assets. * Gather feedback from customers, partners, and internal stakeholders for continuous improvement. Qualifications * Bachelor's degree in Communications, Technical Writing, or English * Minimum of 3 years of technical writing experience with both SaaS and on-prem products. * Excellent written and verbal communication skills, in addition to knowledge of industry standards for technical and business writing. * Ability to quickly grasp complex technical concepts and make them easily understandable in text, pictures, and/or videos. * Ability to handle multiple projects and deadlines. * Experience collaborating with engineers, product managers, customer success, and QA to deliver high quality user assistance assets. * Experience using content authoring systems, video creation, and graphic design. * Experience with Agile software development. What we have to offer * Competitive Salary: $60k - $80k Annual DOE * 120 hours of PTO yearly that begins accruing on start date * Health/Dental/Vision insurance after 60 days of continuous service * Company paid life insurance * Company matching retirement plan after one year of service * Budget for professional development Other Details * Employee Status: Full-time Salary * FLSA Classification: Exempt * Travel: Little to none (10%) More About Us: Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Paperless Environments' customers represent over 200,000 users and range from small single-digit construction firms to publicly traded companies with thousands of employees. Our Core Values: * We are Team Players * We are Customer Focused * We have a Passion for Greatness * We are Growth-Minded
    $60k-80k yearly 26d ago
  • Technical Writer Technician I

    Recon Management Services 4.4company rating

    Technical Writer Job In Sulphur, LA

    *Due to being an in-plant position, the below referenced job duties have been provided by the client: The Technical Writing Coordinator will report to the Document Control Supervisor and will be part of the Document Control Team. The position will include, but not be limited to, leading the successful delivery of a variety of operating documentation including manuals, guidelines, procedures, and instructions for operational readiness. RESPONSIBILITIES AND ESSENTIAL DUTIES The Technical Writing Coordinator is responsible for the following: Provide the updating and enhancement of the company's operating documentation to ensure quality documentation and consistency in technical content and formatting using company templates. - These updates will be derived from redlines on existing procedures and technical documents from the production team. - Updates will be added to the document using proper writing skills. - The updates made to the document by the candidate will be reviewed and approved by the production team before being published for use. Assist with developing and management of a reporting process that monitors progress and any risk associated with the delivery of any of the Operating documentation. Act as the operations interface to the document management team to ensure document numbering and version control is in place using CREW (EDMS) or equivalent. Ensure timely review and approval cycles to maintain the agreed schedule of all documentation including all production operational readiness deliverables. Support where required the development of supplementary operations documentation as part of the readiness for operations. Assist with development and management a proper tracking mechanism for the full list of operations documentations created and inclusive of correct document numbering and revisions to be implemented as “ready for use”. Facilitate and coordinate document revisions from the Management of Change (MOC) Process. KNOWLEDGE AND SKILLS: Knowledge: This position requires the candidate to have strong technical writing capabilities to deliver high quality and consistent documentation, attention to formatting and details. The candidate will have broad technical writing experience with demonstrated ability to work under tight deadlines. Skills: • The candidate must have an Advanced background in Microsoft Word. • Strong analytical and problem-solving skills. • Excellent writing, editing, and communication skills. • Intense computer skills. • Has good knowledge in general industry / operations terminology. A plus, but not necessary. • Broad technical writing skills to include analyzing and updating existing documentation. • Demonstrate ability to work under tight deadlines. • Analyze documents to maintain continuity of style of content. • Ability to deliver high quality documentation that includes a comprehensive library of technical terminology and documentation. EDUCATION AND EXPERIENCE • Experience: Minimum 3-5 years of technical writing experience. • The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Requirements *ReCon's Job Description & Requirements: Summary of Description:The Technician will work under the supervision of an assigned specific discipline and based on experience the individual evaluates, selects, and applies standard applicable techniques. Could include discipline work of purchasing, expediting, NDT Inspection, project controls, surveying, laser scanning, schedulers, planner, construction inspectors, project coordinators, automation, controls, etc. Duties: Applying standard discipline techniques to make minor adaptations and modifications. Perform other job-related duties as assigned. License Requirements: Valid Driver's License as per State law or requirement Specific Skills: Detailed working knowledge of Policies and Procedures related to project work. Physical Requirements: Ability to walk up to one mile on industrial plant and construction sites outdoors at any time of the year. Ability to work in protective clothing which may elevate body temperatures by several degrees Fahrenheit for periods of up to 15 minutes without a break. Ability to use multi-level stair towers and rung ladders unassisted. Ability to hear safety alarms and signals while wearing hearing protection. Ability to sit at desk and operate computer for extended periods of time. Ability to stand, use hands and fingers, grip, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk and hear. Ability to see with visual acuity and distinguish between colors. Ability to operate a motor vehicle and have a valid driver's license. Ability to lift and carry 15 lbs. on a regular basis is required and at times lifting up to 25 lbs. may be required.
    $48k-70k yearly est. 3d ago
  • Technical Writer

    Execrecruitment

    Technical Writer Job In New Orleans, LA

    ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth. One of our direct clients is actively seeking a Technical Writer to join their team. This person will be responsible for creating and designing technical documents such as manuals, reports, brochures, or articles. The ideal candidate is an excellent writer. He/she is able to convey technical concepts in simple, clear instructions with detailed images such as charts or diagrams. He/she will be intimately familiar with the product features and functionalities. Job Title: Technical Writer Location: Remote Duration: 6 months+ extension Job Duties The duties of a Technical Writer include, but are not limited to: • Develops technical systems support and knowledgebase documents; • Reviews and approves content to be published to a centralized knowledgebase; • Develops technical system implementation and configuration documentation and related technical support user guides and procedures guides; • Develops end user training documentation and guides; • Reviews, validates and updates technical system and support documents. . Requirements: Bachelor's degree in English or Technical Writing is required Three years of recent experience is preferred Excellent communication skills and strong attention to detail Proven experience working independently, setting tasks and timelines and meeting those goals
    $47k-68k yearly est. 60d+ ago
  • Business Technology Analyst

    New Orleans 4.0company rating

    Technical Writer Job In New Orleans, LA

    The Business Technology Analyst plays a critical role in ensuring accurate and efficient billing operations, which directly impacts the financial health of the organization. They need to be detail-oriented, organized, and possess strong analytical and problem-solving skills. To be successful, this position will use Colleague, Argos and other tools to assist with duties. Examples of Duties Focuses on identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives within Colleague, with a focus on student financial data and billing Includes making recommendations for solutions or improvements to business processes using Colleague modules Researches business requirements, develops detailed specifications, and implements solutions with stakeholders in support of student billing Works independently with general supervision and may influence others through explanations of facts, policies, and practices Ensuring new functionality, updates and bug fixes are communicated to stakeholders, and ensuring that business practices are integrated with new enhancements Collaborate and consult with the Bursar, Controller, Provost, Financial Aid and other departments to perform data analysis, report generation, and to fulfill their data requests and needs Ensures the billing system functions correctly, including troubleshooting errors, implementing necessary updates and fixes, and configuring billing rules Maintains data integrity across systems, ensuring data accuracy, completeness, and that student billing reflects correct charges and payment terms Keeps abreast of industry best practices and regulatory requirements for billing and data security, and is able to consult on it Maintains comprehensive documentation of IT billing system processes and procedures Analyzes billing data to identify trends and issues Implements updates and changes to billing rules, including collaborating with other teams to implement new billing logic ERP Configuration & Implementation work focuses on programming and setup of the ERP software, using Ellucian Experience, Workflow and Ethos, for implementing automated business processes and data flows and integration with 3 rd party applications Building and developing customized applications and data mapping to support the stakeholders and business units of the university This position is the IT subject matter expert for student billing and financial services Additional Responsibilities: Perform related duties as assigned Typical Qualifications Bachelor's Degree with Major in Computer Science, Mathematics, Business or related field or at least 5 years of relevant functional billing experience Solid understanding and experience with Colleague or a similar ERP system, their core modules (finance, supply chain, etc.), and how they integrate Proven ability to document business requirements, analyze processes and identify areas for improvement, translate business needs into functional specifications and conduct stakeholder analysis and manage expectations Experience in managing projects, coordinating with stakeholders, and delivering solutions on time and within budget (though not a primary function, this role involves elements of project management) Hands-on experience with billing systems, including understanding billing processes, troubleshooting billing errors, implementing system updates and fixes Knowledge of billing regulations and best practices Strong skills in data analysis, data integrity, and data quality assurance Ability to write and maintain technical documentation, and understand general system architecture Excellent written and verbal communication, active listening, and the ability to collaborate effectively with diverse stakeholders (business users, IT, finance, etc.) Ability to identify, analyze, and resolve complex issues related to both ERP and billing systems Strong analytical, troubleshooting and problem-solving skills to address technical and business challenges Proficiency in SQL and knowledge of database reporting Additional Desirable Qualifications Experience in higher education would be highly relevant, particularly with student billing processes Proficiency in programming, scripting, and database languages, such as Java and Python Proficiency in reporting tools, or other relevant software used in billing and ERP systems Knowledge of Data Warehouse administration PHYSICAL REQUIREMENTS: Ability to complete above duties with or without reasonable accommodations Able to spend the majority of the day working at a computer In accordance with the Campus Security Act as amended, Loyola University publishes annually and distributes to members of the academic community, and upon request to prospective (students/employees), an annual security report. That report includes current policies and procedures of the University Police Department for the reporting of campus crimes, notifying the campus community of occurrence of campus crimes, policies regarding access to campus buildings, the enforcement authority of the University Police Officers and their relationship to local police. University policies on the possession, use and sale of alcohol and illegal drugs are outlined. The Campus sexual Assault Program and policy is described. Campus crime statistics as defined under this law for the last three calendar years are included. A copy of this report may be secured from the (Office of Admissions), (Office of Human Resources), or from the University Police Department. Loyola University New Orleans does not unlawfully discriminate on the basis of race, color, gender, sexual orientation, age, religion, disability, veteran's status or national origin in its educational programs or activities, including employment and admissions. At the same time, Loyola cherishes its right to seek and retain personnel who will make a positive contribution to its religious character, goals, and mission in order to enhance the Jesuit, Catholic tradition.
    $68k-95k yearly est. 15d ago
  • Business Analyst - Commercial Real Estate Technology Enablement

    Situsamc

    Technical Writer Job In Baton Rouge, LA

    SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! This position will play a pivotal role in strategy execution and technology enablement initiatives. This role combines responsibilities of a Business Analyst, Project Manager and Business Intelligence with a focus on supporting the development, implementation, and maintenance of technology solutions to transform and add value to the business. Essential Job Functions: + Adjure development processes and implementation of technologies across various platforms. + Collaborate with cross-functional teams, including technology and real estate professionals, to optimize business performance through data-driven insights. + Gather and analyze business requirements for project(s); work closely with business stakeholders to understand their needs and collect feedback to help translate into functional solutions + Analyze business problems and draft requirements to recommend process improvements to management. + Create and maintain documentation that includes design, requirements, and user manuals. + Identify opportunities to improve processes, automate tasks, and streamline data workflows + Administration of business intelligence application including software maintenance, new user setup, object-level security, and best practices of site management before, during, and after releases + Such other activities as may be assigned by your manager Qualifications/ Requirements: + Bachelor's degree preferred field of study: real estate, finance/accounting, business or equivalent combination of education and experience + Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent. + Minimum 5 years of experience in commercial real estate and asset management + Strategic thinker with strong organizational and time management skills + Advanced knowledge of MS office suite including outlook, excel, power point and word + Exceptional analytical skills with a keen understanding of CRE dynamics. + Basic knowledge of all deal types (transitional, development, pre-development, repositioning, and stabilized properties) and complex debt positions (participations, syndications, CLO's/CDO's) + Ability to make sound decisions and work independently on projects + Ability to work in fast-paced environment running multiple tasks under tight deadlines + Excellent reading and comprehension skills + Ability to communicate effectively both written and verbal \#LI-AS1 #LI-Remote Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $81,000.00 - $125,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision (****************************************************************************************************** SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal (*********************************************************************************************** SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
    $81k-125k yearly 10d ago
  • Technical Writer

    Venture Global LNG

    Technical Writer Job In Cameron, LA

    Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company's two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global's modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost. We are seeking a highly skilled and detail-oriented Technical Writer to join our dynamic team. The ideal candidate will be responsible for creating clear and concise documentation that meets the needs of our diverse audience, including engineers, project managers, and end-users. Key Responsibilities: Develop, write, and edit technical materials, such as Standard Operating Procedures, equipment manuals, appendices, and maintenance instructions. Collaborate with engineers and subject matter experts to gather the technical information required for documentation. Translate complex engineering concepts into user-friendly instructions for non-technical audiences. Maintain a comprehensive library of technical terminology and documentation. Analyze documents to maintain continuity of style and content. Manage updates and revisions to technical literature. Ensure technical verbiage is easy to understand by the layperson. Create diagrams, charts, and other visual aids to assist readers in understanding a product or process. Qualifications: Bachelor's degree in Technical Writing, English, Communications, or a related field. Proven experience as a Technical Writer in an engineering or technical environment. Strong ability to explain complex information in a clear and concise manner. Proficiency in desktop publishing software and Microsoft Office Suite. Excellent written and verbal communication skills. Attention to detail and the ability to prioritize work. Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. #LI-Onsite
    $47k-69k yearly est. 43d ago
  • Tech Business Analyst - Connected Devices

    Eliassen Group 4.7company rating

    Technical Writer Job In Baton Rouge, LA

    **Anywhere** **Type:** Contract **Category:** Product Management **Industry:** Communications **Workplace Type:** Remote **Reference ID:** JN -032025-101229 **Shortcut:** ********************************** + Description + Recommended Jobs **Description:** *Remote role* Our Client, a Globally recognized Media & Entertainment giant, is seeking a Technical BA to provide guidance to the teams across their NextGen Tech initiative. This position will focus on acting as the key interface between the Product team, Engineering, and the project manager. The Business Analyst will gather information, document processes, and write user stories for the Engineering teams. _Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._ Rate: $62 - $72 / hr. w2 **Responsibilities:** + Requirement Analysis and Documentation + Gather, analyze, and document functional requirements to ensure clarity and alignment with project goals. + Create and manage technical tickets to support team workflows and maintain alignment with project scope. + Ticket Refinement and Scoping + Create technical requirements based on Product team feature set requirements + Oversee the ticket refinement process to ensure tasks are well-defined and actionable. + Collaborate closely with engineers to scope both backend-heavy and client-side requests, ensuring feasibility and technical alignment. + Cross-Team Collaboration and Technical Configuration Management + Ensure data contracts and endpoints are properly established to meet project requirements. + Draft and assign tickets for upstream teams as necessary. + Manage and maintain configuration files to enable seamless changes without requiring multiple code releases. + Support for QA Team + Assist the QA team in understanding the different feature work completed + Aid in creating technical test plans + Participate in testing various features **Experience Requirements:** + 5+ years of experience as a Technical Business Analyst, with a focus on large, complex projects in a high-tech development environment with multi-functional teams + Possesses the skills, knowledge and aptitude to engage and direct all functions involved in the development of the assigned product. + Effective analytical and problem-solving skills. + Demonstrates an ability to act in a changing environment. + Experience in developing a roadmap of requirements. + Experience collaborating across teams + Excellent communication, organizational and multitasking skills + Excellent relationship building skills + Willingness to roll up your sleeves and help out in any way possible + Strong attention to detail and ability to lead multiple sub-projects at once + Expertise in modern project management tools and standard methodologies, such as Agile/CSM and planning tools Highly Qualified Applicants will have: + A passion for sports + Relevant experience within the sports media industry + Experience working with Mobile and Connected Device Development, AVOD, TVOD and SVOD + Familiarity with platform specific design guidelines and partner integrations **Education Requirements:** + A Bachelors Degree is highly desired _Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._ _W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._ _Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact ********************._ _About Eliassen Group:_ _Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._ _Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._ _Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_
    $62-72 hourly 15d ago
  • Sr. Technical Writer

    Lionbridge Technologies 4.5company rating

    Technical Writer Job In Baton Rouge, LA

    **Senior Technical Writer** We are currently seeking a Senior Technical Writer to join Lionbridge. This role will focus on creating comprehensive manuals designed to support operators and support staff for industrial inkjet presses. What you will do: + Develop and maintain (update) of technical content in the form of manuals, online Help, and training materials for manufacturing, installation, upgrade, operation, maintenance, and troubleshooting of presses. Target audience for these deliverables will be customers, internal staff, and third-party service providers. Methods of delivery of content to the target audience can vary but will likely include provision of PDF, PPT, HTML + Collaborate closely with a retiring writer during initial onboarding (starting March) ensuring knowledge transfer continuity. + Engage with both customer-facing teams (operators) and internal service personnel maintaining these complex machines. + Manage content chunks efficiently within SmartContent - an XML-based environment tailored for structured documentation processes. + Oversee localization efforts ensuring all technical documents adhere precisely across different languages/regions where required. To Be Successful You Will Have: + Bachelor's Degree or equivalent experience in English Literature / Journalism / Communications field related discipline preferred. + Specialized expertise in content and knowledge creation via technical writing and editing. + Prior knowledge of content management systems, such as Cheetah, DITA, or Smart Content. + Experience with both Microsoft Word and XML, including management of reuse of topics/content across press platforms and deliverables, topic tagging protocols, and dynamic delivery publication management. + Understanding of content architecture systems, including digital asset management, rights and roles of content owners, check-in/check-out, content inputs and publishing outputs, file types, linking strategies, and document design fundamentals. + Specialized skills in working with subject matter experts, including interviewing, reviewing available starting material/engineering documentation, observing work processes of personnel, and self-operation when appropriate. + Requires a curiosity for content and inquisitiveness to research, identify actions, and define necessary background information. + Some travel or on-site presence may be required to be near the press or equipment. In Return You Can Expect + Ongoing career opportunities at a repeat Forbes & Newsweek-listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace" + Training on State-of-the-Art technologies in a New-Age field that strives to make consistent innovations in medical devices, technology development and other high-importance segments. + A team environment that fosters your strengths and provides direct paths to individual and professional growth. + Learning opportunities around each corner. Our People are Our Pride - Benefits and Perks + Health Coverage for you and your family: Health, Vision, Dental; as well as HSA eligible programs + Paid time-Off and 8 Company Paid Holidays + 401k with company match + Free access to Lionbridge's Employee Wellness Platform and Employee Assistance Program to support both physical and mental health + Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions + Career guidance with learning and development opportunities along the way, backed by Lionbridge's Internal Mobility and Referral Bonus programs. **About us** Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status. If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at ********************** for assistance.
    $48k-60k yearly est. 18d ago
  • Sr Technical Writer/Digital LMS Developer

    Assa Abloy 4.2company rating

    Technical Writer Job In Monroe, LA

    We are seeking an experienced and detail-oriented Senior Technical Writer and Digital LMS Developer. Must have expertise in creating high-quality instruction manuals, technical documentation and training courses for electro-mechanical products. This role is ideal for someone with a strong understanding of mechanical systems, engineering concepts, and the ability to communicate complex information clearly and effectively. The successful candidate will work closely with product support associates, engineers, designers, and other stakeholders to produce comprehensive, user-friendly manuals and other technical materials. Able to develop training videos, online tests and technical documents to provide and continuously improve technical support for our automatic sliding, swinging, folding and revolving door products. The position sits in our Monroe, NC corporate offices reporting to the Director, Code Compliance and Safety. Primary Responsibilities: * Develop clear, concise, and accurate instruction manuals, user guides, and technical documentation for electro-mechanical products and systems. * Translate complex technical concepts and engineering information into user-friendly content that is easily understood by end-users. * Collaborate with engineering teams, subject matter experts, and designers to gather technical data and ensure documentation accuracy. * Create and maintain documentation templates, style guides, and standardized processes to ensure consistency and quality. * Review and revise existing documentation to ensure it meets current standards and incorporates the latest product updates. * Perform product testing and demonstrations to gather first-hand insights for documentation development. * Create illustrations, diagrams, and other visuals to complement written instructions and enhance user understanding. * Ensure that documentation complies with industry standards, safety guidelines, and regulatory requirements. * Manage multiple documentation projects simultaneously, adhering to deadlines and quality standards. * Continuously improve documentation processes based on feedback and emerging best practices. * Maintain the current LMS system and add courses when new products are introduced. * Development of interactive digital Q&A training and feedback. * Production of video segments edited and tailored for specific areas of training. * Produce technical support via phone, MS Teams or other digital means. * Support special Sales and R&D projects. * Be able to travel within North America. Goa Goals and Compliance * Create technical manuals for new products. * Maintain documents for existing products when revised. * Become familiar with automatic door terminology and technology. * Support individual and departmental goals. * Assist districts and service providers in a professional and proactive manner. * Participate in regular meetings and communicate with department supervisors on projects and activities to increase customer service and satisfaction. * Identify and document any required ASSA ABLOY Entrance Systems compliance training for field personnel. * Ensure compliance with all established policies, procedures and regulatory codes and standards. Requirements: * Bachelor's degree in English, Technical Writing, Mechanical Engineering, or a related field (or equivalent experience). * 5+ years of experience in technical writing, with a focus on instruction manuals and mechanical documentation. * Strong understanding of mechanical systems, engineering concepts, and product functionality. * Proficiency with technical writing tools (e.g., Adobe FrameMaker, Microsoft Word, MadCap Flare, etc.). * Excellent written communication skills, with a keen attention to detail and accuracy. * Experience creating visual content, including diagrams, flowcharts, and product schematics. * Ability to work independently and collaboratively with cross-functional teams. * Familiarity with documentation standards (e.g., ISO, MIL-STD) and best practices in technical writing. * Strong project management skills, with the ability to prioritize tasks and manage time effectively. * A portfolio or examples of previous technical writing work is highly preferred. * Ability to produce and edit most common types of modern digital videos. * Strong computer skills and desire for learning and adapting to new technologies. * Willingness to learn both current and future LMS systems for continued technician development and all Microsoft Office software. * Analytical skills are required. * Excellent time management, ability to travel is required. * Excellent communication skills (oral and written). Preferred Qualifications: * Experience with CAD software or engineering tools (e.g., AutoCAD, SolidWorks) is a plus. * Knowledge of HTML, CSS, or other markup languages for creating web-based documentation. * Experience with translation/localization processes for global audiences. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. Monroe, NC, US, 28110 Sales, Marketing & Product Management No Travel Required Associate 29-Sep-2025 Nearest Major Market: Charlotte
    $50k-68k yearly est. 3d ago
  • Service Management Business & Tech Analyst

    ASM Research, An Accenture Federal Services Company

    Technical Writer Job In Baton Rouge, LA

    Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. **Primary Responsibilities** -Demonstrate effective verbal and written communication with key stakeholders, customers, clients, team members, and other contractors -Monitor, triage, and recreate production incidents by analyzing data patterns and by researching production logs via Splunk -Serve as a liaison to the development and testing teams relating to functional aspects of the application -Ability to present the issue and resolution to supervisor, leadership, and relevant stakeholders -Maintain O&M documentation (User Guides, O&M Manuals, Run Books, etc.) for all applicable applications and systems -Have knowledge of web and batch applications and Business Process Design -Ability to work independently and integrate with teams **Additional/Optional Skills** -Data analysis -ServiceNow -Jira -Incident Management Provides expertise in the formulation of systems scope and objectives relative to the business plan and industry requirements. Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Analyzes business and technical processes to formulate and develop new and modified business information processing systems, such as production and inventory control systems, financial tracking systems, call center management and human resources systems. Works independently or as a member of a project team responsible for providing technical guidance related to the business implications of the application of various systems. Devises and/or modifies procedures to solve technical problems related to computer equipment capacity and limitations, operating time and form of desired results. Creates detailed specifications from which programs will be written. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 54,400-76000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $65k-88k yearly est. 45d ago
  • IT Business Analyst 1

    University of New Orleans 4.2company rating

    Technical Writer Job In Baton Rouge, LA

    Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment. Department Compliance OperationsJob SummaryJob Description Assists in defining and documenting business functions and processes. Assists with operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Studies current system practices and designing modifications in an effort to improve outcomes. Assists in analyzing the integration of business functions with technology. Builds a working knowledge of accounting, procurement, and finance or contract management. Assists with business case development and business process reengineering. May consult with management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements. Assists in conducting cost-benefit analysis. Assists with project work plans, project timelines, RPI and RFPs. Other tasks as assigned. QUALIFICATIONS REQUIRED: Bachelor's degree or 6 years of professional experience in lieu of degree Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up. Excellent verbal and written communications skills. Ability to manage projects, assignments, and competing priorities. DESIRED: Advanced degree. Minimum 1 year professional experience with business need documentation. Minimum 1 year professional experience with process and procedure design/documentation. Minimum 1 year professional experience with the analysis of business execution comparable to existing processes. Knowledge of Agile delivery methodologies (Scrum, Kanban, SAFe, etc.). Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems; Names and contact information of three references; Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher). See Diversity Statement instructions by clicking this link: ************************************************** Applications that do not include the required uploaded documents may not be considered. Posting Close DateThis position will remain open until filled. Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks. The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.
    $64k-75k yearly est. 60d+ ago
  • IT Developer Sr

    Starcom Consulting Limited 4.2company rating

    Technical Writer Job In Lafayette, LA

    SummaryThe IT Developer Sr. will develop program logic for new applications or analyze and modify logic in existing applications; code, test, debug, document, implement and maintain software applications; analyze and translate business requirements and maintain, test and integrate application components. Requires Qualification Include: Requires a Bachelor's degree or foreign equivalent degree in Computer Science, MIS, Engineering, or related field. 6 years of experience in the position offered or related. 6 years of experience with the following: Reviewing application design and ensuring conformance to company specific enterprise architecture; Java Development. 5 years of experience in advanced problem solving and debugging of software application. 4 years of experience with the following: JavaScript Development; Leading technical design sessions; Performing verification and validation of applications. 2 years of experience measuring and tuning application performance (e.g. response time and availability) using an Application Performance Monitoring suite, such as Dynatrace.
    $74k-103k yearly est. 60d+ ago
  • Business Technology Analyst

    Loyola University New Orleans 4.5company rating

    Technical Writer Job In New Orleans, LA

    The Business Technology Analyst plays a critical role in ensuring accurate and efficient billing operations, which directly impacts the financial health of the organization. They need to be detail-oriented, organized, and possess strong analytical and problem-solving skills. To be successful, this position will use Colleague, Argos and other tools to assist with duties. Examples of Duties * Focuses on identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives within Colleague, with a focus on student financial data and billing * Includes making recommendations for solutions or improvements to business processes using Colleague modules * Researches business requirements, develops detailed specifications, and implements solutions with stakeholders in support of student billing * Works independently with general supervision and may influence others through explanations of facts, policies, and practices * Ensuring new functionality, updates and bug fixes are communicated to stakeholders, and ensuring that business practices are integrated with new enhancements * Collaborate and consult with the Bursar, Controller, Provost, Financial Aid and other departments to perform data analysis, report generation, and to fulfill their data requests and needs * Ensures the billing system functions correctly, including troubleshooting errors, implementing necessary updates and fixes, and configuring billing rules * Maintains data integrity across systems, ensuring data accuracy, completeness, and that student billing reflects correct charges and payment terms * Keeps abreast of industry best practices and regulatory requirements for billing and data security, and is able to consult on it * Maintains comprehensive documentation of IT billing system processes and procedures * Analyzes billing data to identify trends and issues * Implements updates and changes to billing rules, including collaborating with other teams to implement new billing logic * ERP Configuration & Implementation work focuses on programming and setup of the ERP software, using Ellucian Experience, Workflow and Ethos, for implementing automated business processes and data flows and integration with 3rd party applications * Building and developing customized applications and data mapping to support the stakeholders and business units of the university * This position is the IT subject matter expert for student billing and financial services Additional Responsibilities: * Perform related duties as assigned Typical Qualifications * Bachelor's Degree with Major in Computer Science, Mathematics, Business or related field or at least 5 years of relevant functional billing experience * Solid understanding and experience with Colleague or a similar ERP system, their core modules (finance, supply chain, etc.), and how they integrate * Proven ability to document business requirements, analyze processes and identify areas for improvement, translate business needs into functional specifications and conduct stakeholder analysis and manage expectations * Experience in managing projects, coordinating with stakeholders, and delivering solutions on time and within budget (though not a primary function, this role involves elements of project management) * Hands-on experience with billing systems, including understanding billing processes, troubleshooting billing errors, implementing system updates and fixes * Knowledge of billing regulations and best practices * Strong skills in data analysis, data integrity, and data quality assurance * Ability to write and maintain technical documentation, and understand general system architecture * Excellent written and verbal communication, active listening, and the ability to collaborate effectively with diverse stakeholders (business users, IT, finance, etc.) * Ability to identify, analyze, and resolve complex issues related to both ERP and billing systems * Strong analytical, troubleshooting and problem-solving skills to address technical and business challenges * Proficiency in SQL and knowledge of database reporting Additional Desirable Qualifications * Experience in higher education would be highly relevant, particularly with student billing processes * Proficiency in programming, scripting, and database languages, such as Java and Python * Proficiency in reporting tools, or other relevant software used in billing and ERP systems * Knowledge of Data Warehouse administration PHYSICAL REQUIREMENTS: * Ability to complete above duties with or without reasonable accommodations * Able to spend the majority of the day working at a computer
    $63k-80k yearly est. 15d ago
  • Bilingual Technical Business Analyst

    Euronet Worldwide 4.8company rating

    Technical Writer Job In New Orleans, LA

    Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring a Bilingual Technical Business Analyst to support our operations and technology team as well as project support. You will be responsible for automating, integrating, and improving software development and business processes specifically in payments technology. The Bilingual Technical Business Analyst is responsible for solving Level 2 & 3 escalated Payments/ATM support issues from the operations teams. This position will also take on project manager role for technical projects. This is a full-time office position located in New Orleans, LA. Responsibilities: Automating Business Processes through technology Troubleshooting and resolving technical issues related to hardware, software, telecommunication, networks and providing quick solutions to minimize downtime Provides Level 3 ATM/Payments support Creates ATM software images via Python Scripting Perform other duties and tasks as assigned Improve and troubleshoot ATM screen flow Participate in implementations Requirements Bachelor's degree in MIS, Technology, Business, or equivalent work experience Spanish and English speaking and English fluency is required Office 365: 2 years (Preferred) Telecommunications / Networking Protocols: 1 years (Required) SQL: 2 years (Required) Python or other scripting language: 1 year (Preferred) XML: 1 year (Required) Technical background, with hands-on experience in payments solutions and systems (Required) Benefits 401(k) Plan Health/Dental/Vision Insurance Employee Stock Purchase Plan Company-paid Life Insurance Company-paid disability insurance Tuition Reimbursement Paid Time Off Paid Volunteer Days Paid Holidays Casual Office Attire Plus many more employee perks & incentives! We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
    $72k-92k yearly est. 60d+ ago
  • Grants Specialist

    Operation Restoration

    Technical Writer Job In New Orleans, LA

    Classification: Full-time Exempt Reports to: President & CEO Department: Operation Restoration Operation Restoration (OR) supports women and girls impacted by incarceration to recognize their full potential, restore their lives, and discover new possibilities. At OR, we focus on advocacy, education, economic mobility, and true economic equity for our staff, clients, and community. Our goal is to remove financial incentives for incarceration/detention to increase investments in social services, education, and healthcare for all people. Incarceration is defined as confinement in prison, jail, immigrant, juvenile or military detention, or a deportation facility. Directly impacted women and girls are those that are or have been incarcerated, arrested, are on probation and/or parole. About the Position: Under the direction of the President & CEO, the Grants Specialist position is responsible for planning and coordinating all aspects of growth and fund development for Operation Restoration. This position provides leadership on grant writing and reporting. Duties and Responsibilities: Organizes, attends, and follows up on meetings involving the President & CEO related to growth & development initiatives. Ensures that the organization meets all requirements, including outputs and outcomes, outlined in agreements with funders. Contributes to building a culture of philanthropy that leads to increased revenues and support within the community connected to Operation Restoration. Research growth and development opportunities for the organizations to identify and maintain a prospect portfolio to manage cultivation and solicitation calls; to include individual, corporate, and foundation prospects. Tracks all grant activities and contacts using the organization's customer relationship management system (CRM), and maintains a database of funders. Ensures that all recognition and follow-up are tracked, recorded, and executed in an timely and appropriate manner. Works with the finance department to ensure efficient grant processing Forward any communications materials, messaging, and requirements to communications team. Write and submit grant proposals and reports, and collaborate with OR staff when writing grants and reports. Manage communications with funders, including follow-up, sending agreements, etc. Provide a weekly update to the executive team about grant proposals and reports due. Manage grants email by replying to inquiries in a timely manner and uploading final documents to the Grants Shared Drive Manage the Grants Shared Drive by uploading final documents, creating folders, etc. Manage grants calendar to include all grant deadlines, and send reminders to staff members when needed. Supervise consultants providing fund development support to OR, including but not limited to regular check-ins, review of deliverables and submission of invoices to Finance. Collaborate daily with Operation Restoration staff to ensure organizational effectiveness. Perform miscellaneous job-related duties related to growth and development, as assigned. Desired Qualifications and Skills: At least 5 years of relevant experience in nonprofit or public sector
    $37k-55k yearly est. 37d ago
  • Grant Specialist

    TMG The Moore Group DBA TMG Solutions

    Technical Writer Job In New Orleans, LA

    Job Title Grants Specialist Number of temporary staffing professionals needed (No. of Openings) 1 Requested Assignment duration (Days, Weeks, Months or Year) Until Dec 31, 2026 Ideal Start Date and End Date: Will the Consultant be required to work overtime Yes No What will be the Consultants work hours and workdays (Mon-Fri or Mon-Sat) etc? 9-4:30 pm What will be the Consultant lunch period 12-12:30 Dress Code (Business Attire/Business Casual/Casual): Business Casual Assignment location with zip code (Full Address) 1300 Perdido Street, Suite 9E06, New Orleans, LA 70112 Onsite/Hybrid/Remote Onsite State Department Parking Accommodations: Yes (paid parking garage) Will the consultant be required to drive as part of their job duties? Yes No Is a background check required Yes, As determined by City of New Orleans HR No (Check off appropriate box) Standard Background Check Statewide Criminal Search (Past 7 years) Federal National SSN Trace Fingerprint Level 2 check FBI level Sex Offender List Past 5 years of employment Highest Education Motor Vehicle Check 10 Panel Drug Screen Equipment to be used by the Consultant Office equipment (computers, phones, copiers) Computer software to be used: BRASS, eCivis, Monday.com, Microsoft Office Suite Interview Mode Teams and In person (second/final interview) Knowledge, skills, education, and/or experience Bachelors Degree minimum Individual will need grant writing experience and grant sourcing experience. This position requires the ability to be proactive in identifying grant opportunities for which the City is eligible for, both private and public sector/government and excellent grant writing ability. City of New Orleans agencies will be supported by this position in applying for as many grants as possible successfully by providing departments with capacity to create competitive grants and written/verbal communication skills. Five responsibilities which demonstrate this are: Researches and identifies Federal, State, County, private and international grants for City of New Orleans Administers grant opportunities in a database and communicates grant opportunities throughout the City Plans, organizes and manages grant opportunities for the operations of the department; Assists Grant Specialists and Grant Project Managers with completion of grant applications Prepares responses to City leadership, management and other grant funders and organizations. Directs, monitors, trains, and evaluates staff and outside partners for implementation of grants. Mandatory skills/certification(s) Requirement: Grant Professional Certified (GPC) credential or Grant Writer certification from any of these organizations or at least 5 years of grant writing and/or grant sourcing experience. American Grant Writers Association: Professional Grant Writers and Grant Managers (agwa.us) GPCI Grant Professionals Certification Institute (grantcredential.org) CGMS (ngma.org) Desired skills: Duties/Responsibilities: 1. Conducts comprehensive research to identify potential relative Federal, State, County, private and international grants for City of New Orleans and maintains this research in a database 20% 1 2. Administers grant opportunities in a database and communicates grant opportunities throughout the City 10% 4 3. Plans, organizes and manages grant opportunities for the operations of the department; Assists Grant Specialists and Grant Project Managers with completion of grant applications 10% 2 4. Prepares responses to City leadership, management and other grant funders and organizations. 5% 5 5. Directs, monitors, trains, and evaluates staff and outside partners for implementation of grants. 5% 8 6. Monitors City agency issues and projects when grant-funded or grant eligible. 10% 7 7. Coordinates the planning and preparation of grant proposals for one or more departments; provides guidance and assistance to program and project managers in the interpretation of funding agency regulations and requirements 10% 6 8. Coordinates and attends meetings with staff members to plan programs, identify issues, and improve services/programs. 10% 9 9. Develops, coordinates, and manages various current and new grants from private, State, and Federal agencies. 10% 3 10. Provides systematic fiscal oversight of grant-funded programs by monitoring and documents review. 10% 10 Package Details
    $37k-55k yearly est. 60d+ ago

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