Technical Writer job description

In this role, the candidate will take complex and technical ideas and make them more understandable using clear and simple language. The ideal candidate enjoys a dynamic work environment and will need to think like an engineer on some days and like a product manager on others. The ideal candidate possesses the perfect blend of developer-thinking and technical writing ability.
Responsibilities


Possess a developer-centric vision for how documentation should be organized and presented on multiple platforms. Develop, write, organize, and deliver digital content (online help, developers' guides, release notes, and UI microcopy, etc.) for new and existing products. Be a steward of the technologist experience, leading the delivery of efficient and effective and developer-obsessed solutions Produce technically accurate and well-written documentation, working with cross-functional partners to understand and align on project objectives, goals, and requirements. Create and test content (PDF and HTML) for accessibility compliance to ensure the best experience for all users. Ensure consistency of style and tone in all materials, following corporate standards and accepted technical writing principles. Leverage user feedback and data to inform and optimize content across platforms. Manage concurrent projects from start to finish, adapt to changing priorities, and meet all deadlines. Develop and curate libraries of material across the organization. Collaborate with a team comprised of product owners, technology partners, agile teams, and executive leadership to document technology products for new and existing technical specifications. Synthesize large amounts of information for broader consumption across the organization. Support all controls and compliance requirements and ensure that all pre- and post-launch conditions are met in order to release documentation on time. Create and deliver experiences that delight and positively influence both internal and external stakeholders.


Qualifications


Bachelor's degree in technical writing, English, journalism, or other writing-intensive program, with superior written and oral communication and grammar At least 8-10 years of experience technical writing and editing experience of customer-facing technical content for the digital space. Experience with content development and authoring tools, primarily Hugo, Markdown and Acrobat. Working knowledge of HTML, XML, and HTML5. Familiarity with accessibility concepts and the use of a screen reader (NVDA or JAWS) to test PDF and HTML5 files. Experience working with subject matter experts to translate technical information into clear, logical, content for laypersons use in online help, developers' guides, release notes, etc. Strong project management skills, including the ability to manage schedules and deadlines for multiple projects. Experience working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, marketing, and legal and compliance experts. Strong research, problem-solving, and analytical skills; attention to detail; willingness to explore new ideas and creative solutions. Self-motivated; able to work independently while also contributing to the success of the team. Knowledge of Content Strategy methods and trends with practical experience applying this knowledge. Proficiency with MS Office (Word, PowerPoint, Excel). Knowledge of MS SharePoint or Confluence a plus. Experience adhering to documented standards for brand and copy, including style, voice, and tone. Familiarity with style guides such as the Microsoft Writing Style Guide. Financial services experience preferred but not required.

To be considered for this position, you must provide a portfolio of writing samples.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Minimum qualifications:

+ Bachelor's degree or equivalent practical experience.

+ 4 years of experience in technical writing, product documentation, or online publishing.

Preferred qualifications:

+ Experience with HTML and managing files in a CMS with proficiency in a Linux environment.

+ Experience writing for engineers and technical project managers.

+ Ability to write in a range of styles and tones from highly technical to conversational prose.

+ Ability to navigate ambiguity and manage competing priorities in a fast-paced environment.

+ Ability to take initiative with excellent communication and teamwork skills.

Technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical writers play a big part at Google. They are a key link between engineers, marketing associates, developer advocates, as well as all the external users and developers, tying together many vital but disparate parts of the Google ecosystem.

You develop complex, in-depth communications for internal and external audiences and manage projects that involve coordinating multiple junior writers.

In this role, you will assist in developing New Product Introduction (NPI) hardware and data center deployment documentation to support Google's expanding infrastructure needs. You will work with Engineers, Technical Project Managers, and other Technical Writers to create high quality documentation to support deploying Google's compute and data center infrastructure.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

+ Manage multiple priorities in a fast-paced, constantly changing environment.

+ Write, publish, and maintain high-quality documentation and online content.

+ Conduct audience analysis and cater documentation deliverables to the audience's needs.

+ Work closely with Engineers to create product requirements documents (PRDs), design specifications, deployment/installation guides, and product briefings.

BAE Systems is in search of a Technical Data Author to develop aircraft mission and vehicle systems fault isolation technical data procedures in support of the F-35 Lightning II program.

The candidate will be responsible for Anomaly & Failure Resolution System (AFRS) knowledgebase development, technical data authoring, and development of necessary documentation standards and procedures for the F-35 Lightning II.

In this position the candidate will be interfacing with customers, application users, engineers, and other support personnel.Ability to thrive in a team environment is a must.The candidate must be proactive and eager to perform the necessary research needed to develop AFRS data. Good verbal and writing skills are essential along with strong computer skills with the various Microsoft Office applications such as Word, PowerPoint, Excel, and Access.
Required Education, Experience, & Skills

Typically a Bachelor's Degree and 2 years work experience or equivalent experience

Ability to obtain or possesses security clearance.
O-level troubleshooting experience on military aircraft systems
Flightline use of support equipment.
Formally trained in the maintenance and troubleshooting of aircraft systems.
Basic working knowledge of all aircraft systems related to type aircraft qualified on.
Working knowledge of Technical Orders and Manuals.
Strong Technical Writing skills.
Strong Computer/Typing skills and experience with MS Office Applications.

Please note that pursuant to a government contract, this specific position requires US citizenship status.


Preferred Education, Experience, & Skills

AS/BS degree in a related field.
Certified 7-Level or Equivalent.
Experience with Interactive Electronic Technical Manual (IETM) publications.
Experience with Portable Maintenance Aids.
Maintenance planning experience.
Supportability Analysis experience.
Test & Evaluation experience.
Technical Publication validation experience.
Database experience.
Windows/UNIX scripting experience.
Fixed-wing/Fighter aircraft maintenance experience.
Practical work experience and working knowledge of SGML / XML
Practical experience with technical manual development
Good working understanding of the F-35 Autonomic Logistics Information System (ALIS)
Recent Hands-On experience


About BAE Systems Intelligence & Security

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.