Technical Support Technician Jobs in Opelika, AL

About Us Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world. Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey. Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today! Department Information University Information and Technology Services Job Summary The IT Support Specialist II position reports directly to the Manager, IT Client Support Services. This position will offer technical support for faculty and staff in the use of technology, including hardware and software. Support will include, but is not limited to, actively training during the resolution of difficult or complex procedural and technical problems associated with the use of computer systems, provide one-on-one sessions ensuring stability, accessibility, and proper configuration of assigned technical systems and components, and creatively analyzing issues and implementing solutions according to proper guidelines and procedures. This position is an innovator that brings ideas to Columbus State University to provide a creative, deeply personal and relevant college experience. Responsibilities Significant Duties & Responsibilities include: Bring innovative ideas to the teaching and learning aspect to higher education.; Analyze user requirements, procedures, and problems and develop technical solutions.; Provide advanced support on various software packages, hardware and peripheral devices.; Install, upgrade, configure and perform maintenance to software, hardware, and peripheral equipment following design specifications.; Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for end-users.; Inspect, configure, and prepare equipment for delivery to end-users.; Perform remote access to resolve technical issues.; Perform inventories and requisition equipment or supplies.; Maintain complete records of daily activities, problems, and remedial action taken in a ticketing database.; Provide users with ongoing technical support by developing documentation.; Provide timely response and resolution or escalation to serviceable trouble tickets.; Other duties as assigned. Required Qualifications Required Qualifications include: Minimum qualifications include a bachelor's degree and 2-5 years applicable experience. Or an equivalent combination of education, training, and experience that demonstrates the ability to perform the required skills. Proposed Salary The proposed annualized salary range for this position is $40,253 - $43,784 and includes full benefits. Knowledge, Skills, & Abilities Knowledge, Skills, & Abilities include: Excellent working knowledge of technology.; Highly organized with the ability to multitask.; Ability to follow CSU strategic plan especially with the making students successful.; Self-starter with the ability to handle multiple tasks and deadlines with minimal supervision.; High level of problem solving ability as well as the ability to work closely with faculty and staff.; Must have extensive experience with computer systems and business software programs including MS Office, Windows 10, and mac OS.; Knowledge of PC remote and PC imaging processes.; Excellent customer service and professional domineer.; Strong oral and written communication skills.; Scheduling and time maintenance skills are essential. Contact Information If you have any questions, please contact Kennedy West, Hiring Manager, via email at west_************************* USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at ************************************************************************** Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at ************************************************ Institutional Values * Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community. * Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions. * Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience. * Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship. * Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices. * Servant Leadership: Leading through ethical empowerment and service. Conditions of Employment All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties: * A credit check completed for Positions of Trust and or approved departmental Purchase Card usage; * Pre-employment drug testing for positions with high-risk responsibilities. * Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter. * Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. * For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom. Equal Employment Opportunity Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel Background Check * Position of Trust Special Applicant Instructions Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.