Technical Support Technician Jobs in Auburn, AL

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

District 4 Public Health 301 Main Street LaGrange, GA 30240 Under general supervision, provides information system user support on a continuing basis either by phone or site visit. Analyzes, designs, and implements software modifications to meet users' needs. Evaluates and troubleshoots user problems, procedures, and requirements to streamline business processes. Provides support and installation of network, control, and data access equipment and troubleshooting of software and hardware systems. May develop and conduct training programs for software/hardware users. All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours. Job Responsibilities Provides quality customer service to all customers Designs, configures, and tests computer hardware, networking software, and operating system software Diagnoses hardware and software problems and replace defective components Escalates problems to vendor and/or developer for advanced debugging or software correction Evaluates new technologies or solutions to improve service and efficiency of systems Monitors network performance to determine whether adjustments need to be made for future changes Operates consoles to monitor performance of the computer systems and networks, and to coordinate computer network access and use Performs data backups and disaster recovery operations Performs routine network startup and shutdown procedures and maintain control records Plans, coordinates, and implements network security measures to protect data, software, and hardware Prepares user instructions and documentation for the installation and operation of software and software upgrades Performs necessary maintenance to support network availability Must be able to travel in a 12-county region Participates in necessary Emergency Preparedness, as directed by manager Minimum Qualifications IT Support Specialist 2 - ( Annual Salary - $42,000) High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area Additional Information Preferred Qualifications: Experience with VolP phone systems Basic Network Troubleshooting skills Strong analytical skills Technical understanding of networked data Hyper-V or VMware Meraki Firewalls Experience creating and editing Group Policy Objects Microsoft Server 2012 or 2016, and proficient Microsoft Office Skills Benefits for Full Time Eligible Employees 13 Paid Holidays Generous Leave Package Employees Retirement System Health Insurance Dental Insurance Vision Insurance Health Care Spending Account Dependent Care Spending Account Life Insurance AD&D Insurance Disability Insurance Legal Insurance Long-Term Care Insurance Specified Illness Deferred Compensation (401K & 457 Plans) Atlanta Postal Credit Union For more information on the State of Georgia Benefits visit - ************************ Additional Perks A supportive and rewarding work environment Physical Activity Breaks Worksite Wellness Program Employee Assistance Program To learn more about District 4 Public Health visit - ******************************** Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. *District 4 is an Equal Opportunity Employer* The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections. Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting Reference Checks & Immunizations Required For more information about Public Health: Click HERE for Video Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can: Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and Georgia Residents Work with a Dynamic and Diverse Team- Collaborative and inclusive way of working where employees share ideas and leverage collective strengths Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you

We are seeking an experienced and skilled Information Technology Support Specialist to join our team. In this role, you will be responsible for assisting with day-to-day operations and providing efficient technical support services under the guidance of the Information Technology Manager. Responsibilities: Provide support and assistance to computer system users, addressing their technical needs Track all instances of support using IT ticketing and tracking software Collaborate with the IT Manager to identify security threats, violations, and potential updates or changes in processes Oversee the organization's data and internal information, including maintaining, backing up, and securing databases Determine when to update virus protection systems, and facilitate or perform needed updates Requirements: Associate's degree with related coursework preferred; high school diploma or equivalent required Valid driver's license Minimum of 5 years of experience in Information Technology, with industry certifications Excellent verbal and written communication skills Proficient in the latest IT systems and management technologies Ability to multitask, problem-solve, and organize tasks effectively Strong interpersonal skills and a thorough understanding of IT and its practical applications Physical ability to sit for extended periods, lift up to 15 lbs, and travel as needed Mental ability to communicate effectively in English, both verbally and in writing Availability to work extended hours or longer workweeks as needed Preferred Qualifications: Bachelor's degree in Computer Science 10 years of experience in Information Technology, with industry certifications Benefits: Competitive salary Comprehensive benefits package Opportunities for professional growth and development Dynamic and supportive work environment If you're a skilled IT professional looking to grow your career in a collaborative and innovative environment, we'd love to hear from you.

div class="col-md-7 job-content min_height_300 vega-col-6" div class="margin_bottom_20" test-id="**********" pstrong Job Description/strong/p pProvide medical device support, such as corrective action, preventive maintenance under direct supervision. Responsible for daily record keeping and data reporting related to daily work schedule. New devices coming in. ( TV project, TUG project, Med-gas project, new EKGs, Philips upgrade, Anes cart upgrade, new beds, Dialysis pumps inventory management), CERNER./p pbr//p pstrong Basic Qualifications/strong/p pThe Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:/p ulli Experience within a medical center and Biomedical Engineering department./lili OR, Experience working in or with the Veterans Health Administration (VHA)/lili OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations/li/ulp In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract./p pstrong Role Specific Qualifications: /strong/p ulliA two-year associate degree or higher in an applied science or equivalent military training./lili Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment./lili Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards./lili Familiarity with the setup and application of test equipment./lili Ability to read, analyze, and interpret technical literature, schematics, and drawings./lili Level II Experience - A minimum of three years of hospital or healthcare experience performing medical equipment maintenance./li/ulpstrong Eligibility:/strong/p divdivulli Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future./lili Must be able to obtain and maintain the required federal public trust clearance for this role./lili Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption./li/ul/div/div pstrong Compensation:/strong/p pSalary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below./p pSalary range: $60,000 - $70,000/p /div div class="border_top eee font_12 padding_10 padding_left_0 padding_right_0" a class="vega-default-link" href="********************************************* class="icon-briefcase"/ispan class="padding_left_5" test-id="556872905"View all jobs at this company/span/a /div /div

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Montgomery, AL and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Recommend systems modifications to reduce user problems. Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. Install operating system patches, upgrades etc. via SCCM Software Center Provide remote support services for telework/home users. Help ensure user applications work over VPN and/or Citrix. Manage user relocation requests Ensure devices are properly encrypted. Local On-Site Cabling Provide on-site support for enterprise groups such as the network and security operation centers. Restart network equipment, including switches and routers as directed by enterprise networking. Replace defective network equipment. Wireless Services Assist users with mobile communication devices. Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping. Asset Inventory Support Assist with physical inventory as needed. Assist with receiving and receipting property. Disposal Preparation Support Process computer equipment for disposal. Ensure disposal policies are properly employed. Ensure all devices are fully wiped of information before leaving the facility. Video Conferencing and Audio/Video O&M Troubleshoot system problems. Work with support staff for remote troubleshooting and repairs. Assist in setting up presentation devices and video conferencing units. Support pre/post application releases Gather analyze, and report end-user support trends Other duties as assigned Qualifications High School with 2-5 years (or commensurate experience) Required Skills and Experience US Citizen High degree of technical proficiency Excellent problem-solving skills and analytical abilities Preferred Skills and Experience Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role Certification in Microsoft Operating Systems Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA Security+ Clearance Required: Must be able to obtain and hold a Public Trust Clearance. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $22.12 - USD $22.12 /Hr.

Responsibilities include: -Ensure all support processes (both project and business as usual) include asset record updates as necessary and manage the implementation into workflows Ticket and Asset Database Updates -Management of ServiceNow Requests/Tasks and/or Incident tickets -Identification of new products / hardware make/models into database -Asset update / recording into database and ensure ticket quality -Tracking, reporting and escalation of issues -Work with design and development teams to introduce requirements for asset inventory changes and automated workflows -Interaction with various members across WSS, Infrastructure and Corporate Services -Understand, articulate and implement changes within team, as overall Program Leads establish new and/or updated goals, scope and/or tooling -Communicate and provide training/education to teams who perform asset movement (e.g. groups outside of WSS, large scaled project teams, new WSS team members) -Establish and maintain documentation for operational processes that align with the Firm's policies and procedures -Work with infrastructure teams in order to build a process to centrally monitor, manage and record infrastructure (e.g. network) assets across ~600 locations-Audit -Perform verification and audit of content, ticket workflows and asset inventory -Establish frequency based on requirements from Risk groups and self-audit capabilities -Establish KPI/metrics and standardize reporting on a scheduled basis Qualifications: -Bachelors degree and/or extensive relevant experience -Minimum of 3 - 5 years experience in technology or technology troubleshooting environment -Asset Tracking / Management experience a must -Experience with ServiceNow (or similar ticketing system) -Strong organizational and problem solving skills -Excellent verbal and written communications skills -Advanced Microsoft Excel -Proficient in other MS-Office productivity applications -Proficient in Share Point site maintenance -ITIL certifications a plus -Experience in the financial industry is a plus

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: Customer Support Technician Duration: 2 months with likely extension up to further 2 years Work Location: Montgomery, AL Interview methods: Phone/Skype/F2F Required Skills: Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. This reports directly to the Support Services Supervisor of Desktop Support, and serves as the first tier OIT Desktop Support to assist State Agencies with any issues (hardware, software, network). They are expected to respond efficiently and effectively to Service Desk tickets from OIT end users which are received by phone, email, or walk in and either resolve the issue or elevate the issue to the appropriate tier-2 level support if necessary. This position is required to accurately record all resolution steps to the current tracking software with a complete description of the problem, end user contract information, organization, resolution, and any other attributes required to support future end user queries. Skills Required Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. In general, follows documented procedures and checklists. Microsoft/Windows OS/MAC OS/Apple product Installation and basic troubleshooting of software and hardware issues. The ability to troubleshoot in a timely manner and follow written instructions. CompTIA A+ break/fix field related experience in a desktop support role from initial set-up to finished product. Excellent interpersonal skills and the ability to communicate with others in a positive professional manner. Familiar with Active Directory, virtual environments, storage area servers/networks, LAN/WAN, MS Exchange, MS SharePoint and Office 365. Qualifications Skills Preferred: Experience Required: Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. Education Required : Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. CompTIA A+ Additional Information *** Local candidates strongly preferred****

Our Company We are a nationwide company with over 10 years of experience as a market leader providing premium quality computer repair and IT support services. We are currently looking for field technicians to service our residential and small business customers. The On-Call Technician is responsible, accountable, and able to work in an unsupervised location, facing clients directly. You could be tasked with maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. You could also be responsible of the installation and configuration of TV, surveillance, automation and networked systems in mainly residential, but also commercial spaces. Please note, this is a 1099 independent contractor position. You are also responsible for tools, having your own vehicle and valid driver's license, and vehicle maintenance. We will cover expenses for gas in excess of 20 miles (one-way), and other site-related expenses. You will be compensated for time on-site and parts purchased for customers. Duties may include: • 2 year minimum professional experience providing Tech Support • Configuring email accounts using Mail, Outlook and Outlook Express • In-depth knowledge and usage of Windows operating systems • PC imaging, hardware diagnostics and configuration • TCP/IP, Routers, WAPs, Wireless, Mesh and other networking devices • Spyware/Adware removal tools as well as antivirus programs • Must be comfortable with all facets of PC, and laptop hardware setup and maintenance; including installation and configuration of hard drives, NICs, printers, and other PC accessories • Experience with Mac is preferred, but not required • Installation and setup of smart home/IoT products • Assist with connecting and troubleshooting smart home products and hubs (TV/Camera/ Doorbell installations) • Provide clients with basic tutorials, so they understand softwares • Assist clients with warranty and troubleshooting issues Requirements: • High School Diploma, or equivalent • PC imaging and configuration • Troubleshoot hardware and network issues • Aptitude for helping people use and understand the technology • Ability to learn on the job • In-depth knowledge and usage of smart devices and their systems • Experience in smart device installation, hardware diagnostics and configuration • Able to climb ladders, work at heights, and lift and carry items unassisted • Must have a knowledge of general construction and electrical principles Salary Range: 35 USD to 40 USD hourly.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

This exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues. WHAT YOU'LL DO Have a working knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to the caller. Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database. Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers. Explain and interpret warranties to customers as they apply to products. Utilize system tools to determine water heater cross-references, sizes and types as requested by callers. Qualifications WHAT YOU NEED High school diploma or general education degree (GED ) Basic Computer Data Entry Skills (Will be Assessed) Ability to read, write, and comprehend technical instructions, short correspondence, and memos Ability to carry out instructions furnished in written, oral, or technical diagram form Must have excellent problem solving skills for technical products or show a strong propensity for solving technical problems Must be able to work weekends, staggered shifts, and holidays HOW TO STAND OUT Field experience servicing either electric or gas appliances--water heaters Customer service related experience in a call center providing technical support Bilingual in French/English or Spanish/English

Job Details Montgomery, ALDescription IBEX IT Business Experts (IBEX) is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both Government and Corporate Clients. IBEX was named to the INC 5000 list of fastest-growing companies four years in a row and most recently won the 2024 US Health & Human Services Woman Owned Small Business of the Year Award. IBEX has grown substantially year over year since its founding in 2012. At IBEX, our core values are exemplified through our people, products/services, processes, and daily activities! If you have the skills and experience and align with these core values, this position is for you! Passion for Success Intentionally committed to diversity of thought Inclusive of all people and perspectives Do the right thing, even when no one is watching Improving businesses & communities through collaborative solutions Human Resources Environmental, Social, and Governance Statement At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees. Job Description Position: Desktop Support Specialist II Location: IRA C. Eaker Center for Leadership Development 525 Chennault Cir. Maxwell AFB, AL. 36112 Required: none Schedule: Full Time, Monday - Friday 0700 - 1630 **Attach Resume upon applying Job Summary: Desktop Technician to support the IRA C. Eaker Center for Leadership Development. The individual will provide Web Design, Helpdesk for faculty, staff and students, Component Property Lead (CPL), and Information System Security Manager (ISSM) Contract duties within Maxwell AFB and Gunter Annex. Minimum Certifications: Have and maintain a CompTIA Security A+ Certification. Responsibilities: Web Content Management/Website Developer: Provide data necessary to assess status of Section 508 web compliance in terms of total active web pages conforming to the relevant criteria established by the Architectural and Transportation Barriers Compliance Board (U.S. Access Board) in their Electronic and Information Technology Accessibility Standards document located at **************************** Ensure every image has an alternative text per Section 508 requirements. Ensure any customized HTML/CSS, JavaScript or other locally produced and used code is compliant with Section 508 requirements, including changing old HTML to modern equivalents and in-line CSS equivalents Website Developers shall: Ensure the structure of all websites are Section 508 compliant including metadata and meta tags for titles, description, keywords and stacked headline requirements Pay close attention to Section 508 requirements for iFrames, JavaScript, tables and all other specific requirements Remediate failed web sites and retest, repeat until compliance is achieved. Use available online tools to ensure websites are Section 508 compliant. Work cooperatively with cross-departmental teams and outside vendors and partners in creating effective marketing materials representing the entire Eaker Center missions Helpdesk duties: Provide direct computer support for faculty, staff and students using stand-alone/telework information systems, including information systems devices, applications configuration, installation, and maintenance of hardware; client software applications to include installation, upgrade, and maintenance of software platforms Assist faculty, staff, and students with logging into Eaker required systems and platforms Provides solutions to faculty, staff, and student requests for assistance in resolving the less complex hardware and software problems, referring more complex problems to a higher graded specialist such as a subject matter expert at the 42d Communications Squadron. The systems used include government stand-alone configured desktops, minicomputers, tablets, notebook, and laptops Participates in site surveys to verify adequacy of software installation practices and those operating environments are compliant with desktop security standards, to ensure customer needs are met. Automates repetitive tasks such as ghosting software, images, sanitizing disks, and warranty usage tracking. Deploys technologies to minimize technical labor for operational testing, problem resolution, and pattern analysis. Determines internal service measures to support provided and communicates service level expectations. Provides technical assistance to current and potential users, so that Air University Commercial Internet Service (AUCIS) and other C4 systems operations have minimal disruptions Demonstrates processes and provides orientation for teleworkers and new users. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support classroom activities Consults with customers regarding potential system or program upgrades Installs and maintains hardware devices supporting a broad range of information systems employing multiple operating systems Removes and replaces defective hardware components; installs peripheral device interface cards Performs upgrade of hardware to include memory, fixed and external storage, and installation of network interface cards (NIC) or enhancement cards Troubleshoots and corrects software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults Detects and removes computer viruses. Restores and repairs damaged critical data files Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software Resolve tickets opened by faculty, staff, and students within existing ticketing systems (ex: Service Now) to maintain a historical data of work performed, track common issues and common systems providing problems Captures, maintains, and tracks warranty data for all fielded systems All warranties must be maintained on the Electronic Records Management (ERM) Provides reports to COR or delegated personnel regarding warranty status and interfaces with vendors Provide familiarization training for users of new equipment and software as required Develop training materials to ensure consistent training for faculty, staff, and students Component Property Lead (CPL) Perform CPL duties, also known as Information Technology Equipment Custodian (ITEC) Provide the proper allocation, control, use, and safeguard of property under Air Force control. Electronically track and record transactions affecting Classes of Supply under their functional control. Ensure transactions are captured in the applicable accountable property system of record. Utilize manual transactions when appropriate Information Technology (IT) is unavailable. Automatically and/or manually report accountable property system of record adjustments to the designated accountable officer. Identify and report, disposition of serviceable, unserviceable, reparable, and excess property. Maintain and secure auditable and/or accountable documents. Sign custody receipts or listings for property charged to their organization. Maintain a copy of each document or computer record that confirms acquisition or movement of property. Initiate financial liability investigation of property loss, for government property that is lost, damaged, destroyed or stolen. Refer to DoD 7000.14-R, Vol 12, Ch 7, Financial Liability for Government Property Lost, Damaged, Destroyed or Stolen. Inquire, research, and investigate the causes of the loss, damage, destruction, or theft of government property. Assess financial liability with respect to lost, damaged, destroyed, or stolen government property. Account for loss, damage, destruction, or theft of government property; determine the responsibility and amount of financial liability of those found to be culpable for such financial losses; provide relief from accountability; and establish debts resulting from the assessment of financial liability. Initiate DoD (DD) Form 200, Financial Liability Investigation of Property Loss. Manage contingency location closure actions affecting their respective Classes of Supply. Properly document and itemize physical inventories. Maintain certificates of transfer between responsible/accountable personnel. Temporary issues will be tracked using the AF Form 1297, Temporary Issue Receipt. At the unit level record and account for Government property that does not require accountable property system of record recording, such as Government Purchase Card (GPC) transactions that do not meet the threshold for accountable property system of record recording in accordance AFI64-117, Air Force Government Wide Purchase Card (GPC) Program Accountable records are generated and maintained using the data elements in document lifecycle events and transactions All accountable property and respective data elements are tracked in an Accountable Property System of Record (APSR) Physical inventories are conducted annually Information technology, automated information systems, unique identification (UID), and standard common practices and processes for procurement and management of accountable government property are maximized. Standard common practices, processes, and taxonomy, including UID or comparable methods and electronic transactions, will be used to the maximum extent practicable to improve the capability to gather, organize, and assess information on accountable government property Accountable property is properly dispositioned once it has been determined it is no longer required All persons entrusted with the management of government property Possess and continually demonstrate an appropriate level of competence and proficiency in property accountability and management based on job duties, responsibilities, and policies and procedures Are responsible for the proper use, care, physical protection, and disposal of all government property in accordance with this issuance Are responsible for appropriate disposition of government property, including reutilization, transfer, donation, and sale, in accordance with all applicable laws and regulations. Personnel must: Use government property for authorized use only Comply with all applicable laws and regulations Contact the appropriate authority if property is subjected to undue risk of loss, damage, destruction, theft, fraud, waste, abuse, or mismanagement Report property loss Report any misuse of government property to appropriate investigative organizations through proper channels Internal controls support efficient and effective financial and material management of accountable government property Provide the proper allocation, control, use, and safeguard of property under Air Force control Electronically track and record transactions affecting Classes of Supply under their functional control. Ensure transactions are captured in the applicable accountable property system of record. Utilize manual transactions when appropriate Information Technology (IT) is unavailable Automatically and/or manually report accountable property system of record adjustments to the designated accountable officer Identify and report, disposition of serviceable, unserviceable, reparable, and excess property Maintain and secure auditable and/or accountable documents Sign custody receipts or listings for property charged to their organization Maintain a copy of each document or computer record that confirms acquisition or movement of property Initiate financial liability investigation of property loss, for government property that is lost, damaged, destroyed or stolen. Refer to DoD 7000.14-R, Vol 12, Ch. 7, Financial Liability for Government Property Lost, Damaged, Destroyed or Stolen Inquire, research, and investigate the causes of the loss, damage, destruction, or theft of government property. 7.2.10.2. Assess financial liability with respect to lost, damaged, destroyed, or stolen government property. Account for loss, damage, destruction, or theft of government property; determine the responsibility and amount of financial liability of those found to be culpable for such financial losses; provide relief from accountability; and establish debts resulting from the assessment of financial liability. Initiate DoD (DD) Form 200, Financial Liability Investigation of Property Loss. Manage contingency location closure actions affecting their respective Classes of Supply Properly document and itemize physical inventories Maintain certificates of transfer between responsible/accountable personnel. Temporary issues will be tracked using the AF Form 1297, Temporary Issue Receipt. These certificates of transfer will be filed for rapid reference Information System Security Manager (ISSM) and Duties Appoint employee(s) as an ISSM for All Eaker Programs Responsible for the IT's cybersecurity program within Eaker Center Maintain awareness of program's cybersecurity risk posture based on current threats. The program should maintain a level of resilience defined by the mission owner Ensure implementation of IT security measures and procedures, including reporting incidents to the COR or designated member, and appropriate reporting chains and coordinating system-level responses to unauthorized disclosures Ensure the secure configuration and approval of IT below the system level (e.g., products and IT services) prior to acceptance into or connection to an AF IT or Platform IT system Perform the following M365 duties but not limited to request new accounts, delete old accounts, modify accounts, reset passwords, etc. for faculty, staff, and students. Perform the following duties but not limited to in-processing and out-processing faculty and staff with regard to accounts, distro lists, required documents (such as 2875s, 4394s, Rules of Behavior, etc.), provisioning/deprovisioning email and Electronic Records Management accounts (in and out process, and in-house transfers) Will take lead on all Communication Squadron issued tasks. Within the contractor's control, must meet task suspense date, and must inform COR or designated government member regarding the issue of the tasker with 24 hours Monitor, correct and report Non-Compliance Reports to COR or designated government member Work Environment: This job requires work to be completed in an office setting using standard office equipment. The employee must occasionally lift or move office products and supplies, up to 50 pounds. Appearance: All personnel shall be attired in business casual clothing for daily work. Attire worn should always ensure employees safety from working conditions (long pants, appropriate shirts and close toe shoes as required): on occasion, staff may be required to wear a business dress for certain activities. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEX complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. IBEX expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including

Job Title: Help Desk Technician, Intermediate Field Assistance Service (FAS) Zigabyte is seeking qualified applicants with specific Air Force systems and applications experience to join our dynamic team on the Field Assistance Service (FAS) program in Montgomery, Alabama. The FAS team is responsible for providing 24/7/365 help desk support for the Air Force. FAS Team members will be expected to support 24-hour operations. This could include working day, swings, or mid shift work schedules. After the required training period (length of training is based on shift/position), technicians are assigned to a permanent shift that could be any one of the three and could include weekend work. The ideal candidate for this position is a former active duty Air Force member or current or former Air National Guard or Air Force Reserve member with experience using one or more of the following systems, or an Information Technology professional with experience supporting one or more of the systems: • Aviation Resources Management System (ARMS) • Business and Enterprise System Product Innovation (BESPIN) applications • Cargo Movement Operations System (CMOS) • Logistics Module (LOGMOD) • Integrated Maintenance Data System (IMDS) Required Qualifications: • Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience. • Four years providing effective customer service or help desk support to external customers. • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. • Excellent communication and problem-solving/trouble shooting skills. • Strong English language skills (both written and verbal). • Willing to work overtime, holidays, and weekends when necessary. • Must be a US Citizen, and be able to obtain and maintain a Secret-Level clearance. Desired Qualifications: • Familiar with Remedy trouble ticketing software. Essential duties and responsibilities include, but are not limited to: • Provide help desk support for supported applications via phone/email. • Serve as the initial contact for reporting technical issues and answering questions regarding field user issues. • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources. • Effectively implement the steps found in available resources by following the instructions to resolve field user issues. Properly escalate unresolved issues. • Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation (per client guidelines). • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner. • Maintain current knowledge of relevant technologies as assigned. • Additional responsibilities as assigned by management. • Provide guidance and mentorship to less-experienced technicians. Company Benefits: Competitive Health care package, vision, and dental, Life Insurance coverage, 401k matching, training expense, Competitive PTO, Holiday, and Sick leave. Zigabyte is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

The IT Operations Technician (Computer Option) is a position used by various agencies throughout the state. This is entry through full performance operations support for data communications equipment, mainframe and client server operations, and network operations. Employees in this class are responsible for monitoring and maintaining mainframe, client server, and computer network equipment.

What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population. Our 120-year story-past, present and future-is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University. Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them. Our small classes feature hands-on experiences that not only shape students' skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning. Visit *********************** today to learn more about what makes us stand apart as a place to Belong, Believe and Become, a place where you can make a difference in the lives of students eager to learn and grow. South University, the right direction for a brighter future. Benefits: * Medical * Dental * Vision FSA/HSA Tuition Assistant Program Long/Short Term Disability Life Insurance Employee Assistance Program 401K Match Paid Time Off 12 Paid Holidays * includes domestic partner coverage JOB SUMMARY: This position encompasses general lifecycle management of administrative computing technology; this management includes, but is not limited to, researching new technology, securing quotes and appropriately assisting in procurement processes, tracking and accountability of equipment, general support and maintenance of equipment, and adhering to specific guidelines for decommissioning and disposal of Desktop Services managed Technology. KEY JOB ELEMENTS: * Responsible for providing day to day equipment management and support as well as provide astute and professional end user support. * Adhere to and execute documented Desktop policies, processes and procedures. * Answer user inquiries regarding computer software or hardware operation to resolve problems and document work in the ticketing system. * Install and perform moderate to complex repairs to hardware, software, or peripheral equipment, following design or installation specifications. * Prepare equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. * Assist with the training of users regarding the proper use of hardware or software. * Support remote users including remote desktop management tools and implementation. * Provide tactical and strategic input on desktop related projects. * Occasional travel between regional locations will be required. * Other duties as assigned. REQUIREMENTS: * An associate or bachelor's degree or technical institutes degree/certificate in Information Technology, Information Systems, Computer Science, or related technology field. * Experience with emphasis in desktop operations and design preferred. * Understanding of advanced desktop infrastructure, commonly used concepts, practices and procedures. * Customer service orientation and strong verbal and written communication skills. * Expert knowledge of Microsoft Office and Adobe Products, current Windows and Apple operating systems as well as prevalent mobile device operating systems. * Knowledge of endpoint and security management systems (Altiris, SEP) * Experience with desktop imaging and configuration of PC and Apple computers. * Experience supporting printers and scanners. * Familiarity with IP phone and Video Conferencing technology (Avaya, Siemens, Polycom). * Strong organization, prioritization, self-motivation, and problem resolution skills. * Works effectively as a member of a team, and the ability to interact successfully with academic as well as business and regulatory personnel. * Manages self while still keeping manager informed of all progress. * Ability to rely on experience and judgment to set and accomplish goals. * Analyze problems and recommend solutions. * Ability to clearly articulate situations and opportunities to IT Management, in both spoken and written form, that are believed to be beneficial to the overall Desktop process and procedural flows. * Adept at learning new strategies, acquiring new skills, gaining knowledge and willingness to develop professional expertise. * Ability to lift monitors, desktops towers, printers, and incoming boxes of computers and assorted technology. ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email, video conference and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. Other details * Job Family All Positions * Required Education Associate Degree Apply Now * South University Montgomery, AL, 5355 VAUGHN ROAD, Montgomery, Alabama, United States of America

This position primary function but not limited to is the disassembly and erection of lattice boom crawler cranes. Knowledge and the ability to disassemble and assemble crawler cranes ranging in size from 80 ton to 330 ton is required. During disassembly, the ability to rig safely all parts such as counterweights, boom and blocks to load on transport trucks. Needs the ability to work in sequence as the disassembly process occurs with transport staging. This position then requires travel to the next location where the crane is destined. Upon arrival on location the assembly of the crane requires the ability to think through a sequence of steps with a focus on safety and a goal of a completely properly assembled crane. SPECIFIC RESPONSIBLITIES * Works as assigned by foreman to travel where required. * Disassembles and assembles crane boom, cable, lift attachments, counterweights, track frames. * Safely rigs all components and loads out on transport trucks. Safely rigs and unloads all components both major and minor. * Understands and performs boom disassembly, assembly. * Has the ability and knowledge to unlace cable and re-reeve cable in boom and load blocks. * Lubricants and services cranes and heavy equipment as needed. * Must be able to work in a close, team environment. * Overnight travel is a must and not an option. * Must have the ability to work with basic hand tools. Hammers, bars and come alongs is a must. * Performs all tasks with safety as a number one priority. * Kobelco, Link Belt and Manitowoc experience is desired. Manitowoc friction cranes is a plus. * Participated in Safety and Environmental initiatives that will contribute to compliance of State/Federal regulations and improve existing Company programs. POSITION REQUIREMENTS A minimum of five (5) years' experience as a lattice boom crane technician or any equivalent combination of experience and training which provides the necessary mechanic skills, knowledge and abilities is required. The incumbent must also be able to communicate well and have good knowledge of the: * Practices and materials of the lift crane trade. * Operation of various types of cranes, machinery, and devices. * Importance of safe work practices per federal, state regulations * Mechanic craft and be capable of demonstrating proficiency to perform the job. PHYISCAL/MENTAL REQUIREMENTS The incumbent must be able to perform the essential functions of the job with or without reasonable workplace accommodation. The individual must also be able to wear and properly utilize appropriate personal protective equipment (PPE) to work or visit within areas where it is required. This includes hard hat, safety glasses, respirators, ear plugs, steel toed shoes, personal flotation devices, or other protective equipment as required by the work performed and location the work is being done. In addition, Crane Technician must be capable of: * Standing, stooping, kneeling, squatting, climbing or sitting for long periods of time. * Repetitive movements by feet, shoulders, arms, writs, hands and back in performance work. * Climbing vertical ladders to heights of 40'-50' * Working in confined spaces * Working at elevated heights * Lifting 100 lb. objects as required * Carrying 75 lb. objects as required * Adapting to extreme temperature changes * Adapting to outdoor conditions and prolonged exposure * Remaining calm during emergencies and respond appropriately as directed by the circumstances of the incident. * Overnight travel for multiple days is required. We are an equal-opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are committed to promoting diversity, equity, and inclusion within our workplace and creating an environment where all individuals feel valued, respected, and supported. We comply with all applicable laws governing EEO and affirmative action, and we ensure that all employment decisions are made solely based on job-related qualifications and merit.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Provide medical device support, such as corrective action, preventive maintenance under direct supervision. Responsible for daily record keeping and data reporting related to daily work schedule. New devices coming in. (TV project, TUG project, Med-gas project, new EKGs, Philips upgrade, Ans cart upgrade, new beds, Dialysis pumps inventory management), CERNER. Location: Los Angeles CA, VA Medical Center Basic Qualifications The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract: Experience within a medical center and Biomedical Engineering department. OR, Experience working in or with the Veterans Health Administration (VHA) OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract. Role Specific Qualifications: A two-year associate degree or higher in an applied science or equivalent military training. Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of test equipment. Ability to read, analyze, and interpret technical literature, schematics, and drawings. Level II Experience - A minimum of three years of hospital or healthcare experience performing medical equipment maintenance. Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Must be able to obtain and maintain the required federal public trust clearance for this role. Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $65,000 - $72,000 View all jobs at this company

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: Customer Support Technician Duration: 2 months with likely extension up to further 2 years Work Location: Montgomery, AL Interview methods: Phone/Skype/F2F Required Skills: Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. This reports directly to the Support Services Supervisor of Desktop Support, and serves as the first tier OIT Desktop Support to assist State Agencies with any issues (hardware, software, network). They are expected to respond efficiently and effectively to Service Desk tickets from OIT end users which are received by phone, email, or walk in and either resolve the issue or elevate the issue to the appropriate tier-2 level support if necessary. This position is required to accurately record all resolution steps to the current tracking software with a complete description of the problem, end user contract information, organization, resolution, and any other attributes required to support future end user queries. Skills Required Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. In general, follows documented procedures and checklists. Microsoft/Windows OS/MAC OS/Apple product Installation and basic troubleshooting of software and hardware issues. The ability to troubleshoot in a timely manner and follow written instructions. CompTIA A+ break/fix field related experience in a desktop support role from initial set-up to finished product. Excellent interpersonal skills and the ability to communicate with others in a positive professional manner. Familiar with Active Directory, virtual environments, storage area servers/networks, LAN/WAN, MS Exchange, MS SharePoint and Office 365. Qualifications Skills Preferred: Experience Required: Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. Education Required : Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. CompTIA A+ Additional Information *** Local candidates strongly preferred****

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.