Technical Support Technician Jobs in Alpharetta, GA

Duluth, GA or St. Joseph, MO 9am-6pm The Veterinary Technical Support Specialist serves as a key technical resource by offering expert product support, compassionate customer service, and veterinary guidance on disease management and control. This role involves providing clear and professional communication via various channels (telephone, email, etc.) to veterinarians, veterinary support staff, employees, and animal owners regarding product inquiries, quality complaints, and suspected adverse events related to the use of products. Responsibilities: Provide veterinary support and guidance on products, including disease management, product usage, and control strategies. Respond to product-related inquiries, quality complaints, and adverse event reports from veterinarians, veterinary support staff, and animal owners in a professional and empathetic manner. Determine the appropriate course of action based on product specifications, customer needs, and company guidelines. Ensure compliance with all relevant U.S. regulations (FDA, USDA, EPA) concerning the capture, maintenance, and reporting of adverse events and technical complaints. Maintain current knowledge of GMPs, pharmacovigilance regulations, and complaint-handling procedures to uphold the highest standards of regulatory compliance. Deliver accurate information in response to customer queries and ensure resolution within established timelines. Record and document all customer interactions and incidents in accordance with BIAH SOPs. Support ongoing monitoring and reporting of adverse events and complaints to the appropriate regulatory bodies. Stay updated on new product developments, industry trends, and evolving regulations. Provide feedback to internal teams on recurring issues, potential product improvements, or customer insights. Qualifications: A Doctor of Veterinary Medicine (DVM) or Veterinary Medical Doctor (VMD) degree from an accredited veterinary school is required. Must possess a current and valid veterinary license in at least one state. A minimum of three (3) years of veterinary practice experience is required. Experience working in a regulated animal health environment, veterinary call center, or technical support role is preferred. Strong understanding of customer service needs within a regulated environment, including knowledge of applicable Good Manufacturing Practices (GMPs), pharmacovigilance regulations, and complaint handling compliance requirements.

ADP Technology Services, Inc. seeks a Sr. Mgr, Client Tech Product Support at our Alpharetta, GA loc. respons. to oversee dvlpnt & exctn of scripts to ensure app code meets bus reqs & perform. stndrds. Bach's deg, in Comp. Sci, S/w. Engg. , Biotech, Info. Sys. , or a rel. field + 5 yrs of rel. exp. req. ADP will accept a Master's deg. + 2 yrs. rel. exp. 2 yrs. of exp. must incl: Work w/lg scale sec sys; Work w/in API ecosys; APIs to invstgt & resolve cmplx tech issues; Collab w/dvlpnt teams to address critical issues & implem. fixes; API design & archit; Collab w/highly tech teams, prod mngnt, & sr leaders to align API supp & infrast. mngnt w/goals & strtgs; API sec. ; Utilize exstng models & autom. tools to address API issues; Secure tranacts via APIs; Oversee bus critical clients & spprt escltns; SOAP Web Srvs; REST Srvs; HTTP/S, TCP/IP, SFTP, FTPS, & FTP; Integ. frwks, incl. Apache Camel; S/w dvlpnt exp using Java, Python, J2EE, MySQL, Micro-Srvs, Spring or Hibernate; Triaging prod. issues using mntrng sltns such as Splunk or AppDynamics; Machine Learning Mdls incl. Trad Mdls (Linear/Logistic or any CART mdls), Deep Learning Neural Models & frwks (Keras/TensorFlow); Provide insights on tech supp, infrast, & API srvs enhnc prod & drive bus growth; Commun w/ ext. users to undrstnd API-related needs & provide solns; Creation & mntnnce of cmprhnsv API doc, ensuring accrcy & user-frndlnss. To apply, please respond to req. 262353 at ************ adp. com. Alternatively, applicants may mail their resume to the following address referencing req. 262353: 1 ADP Blvd. , MS 248, Roseland, NJ 07068.

Job Title: PC Workstation Refresh Technician - Intermiodate Schedule: On-site (5 days a week), 8 AM - 5 PM Salary: Based on experience Position Overview: seeking a PC Workstation Refresh Technician to support and manage our robust Microsoft-based network. The ideal candidate will have experience with Windows operating systems, Microsoft Office 365, MS Teams, and basic desktop and networking support. This role will focus on building and deploying new devices, troubleshooting hardware and software issues, and ensuring seamless network communication. Key Responsibilities: Provide support for a Microsoft-based network running Windows 10/11, Microsoft Office 365, MS Teams, etc. Offer basic desktop and networking support, including troubleshooting OS error conditions, IPConfig Command, Active Directory, DHCP, DNS, and Group Policy. Execute equipment replacement activities, including receiving, moving, and staging equipment for build/imaging. Conduct pre-deployment asset discovery by interviewing clients and scanning existing assets for applications and settings. Utilize KP tools to execute PC activity, including data transfer, recovery, and profile management. Collaborate with teammates to identify process improvements and escalate issues as needed. Update the asset management system to reflect work performed, and monitor daily activity. Perform PC hardware and software installation and maintenance. Troubleshoot network usage and resolve communication problems independently. Assist other technicians as needed. Required Qualifications: Minimum of 2 years of experience in PC support and deployment. Minimum of 2 years of experience in PC hardware troubleshooting and repair. At least 1 year of experience with direct client interaction and proven customer service. Proficiency in installing Windows, software, and applications. Strong attention to detail with the ability to follow written and verbal instructions. Quick learner with the ability to manage multiple tasks simultaneously while maintaining quality results. Professional appearance and behavior, including punctuality. Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Access). Adaptability to changes in processes or required activities. Commitment to learning and relating technical concepts promptly. Preferred Qualifications: Experience in healthcare IT is a significant plus. Mac experience is a plus. Physical Requirements: Ability to lift up to 50 lbs (requires two people) as needed, at least once a week. Regular lifting of up to 20 lbs as needed, at least once a week. Equipment & Travel: Technicians may be required to transport equipment valued at up to $3,000 in their personal vehicle. This may occur daily, with an average transport distance of 20 miles. Driving a KP vehicle may be required at some sites; technicians must be trained and certified to ensure insurance coverage through KP. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions Operates Care Logistics' 24/7 technical support services in partnership with Manager, Customer Support Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or phone Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms Serve as an advisor to post live customer technical resources or application administrators to isolate root causes of technical issues and guide customer on alternative solutions Represents company as first point of contact for technical issues for post live customers Exercise discretion and independent judgement to evaluate technical impact to customer operations, consider multiple possibilities for resolution and determine need to escalate issues resulting in the utilization of additional company resources based on severity Own coordinating triage, data collection, solution brainstorming, solution selection, solution execution and status communication during critical situations with multiple internal departments and customer resources Ensuring customer support problems are resolved promptly and effectively according to the support policies and procedures. This may involve working with other internal departments or external vendors to resolve more complex issues Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required Updating internal technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information. Maintaining technical knowledge by staying up to date with the latest company product developments and technical trends to provide effective technical support to customers Participating in after hours on-call, utilizing additional support staff and other Solutions Delivery resources as needed Reporting customer related activities, issues, escalations, and enhancements accordingly to management in adherence to support policies and procedures Providing assistance with customer data analysis and analytics requests Conducts job duties in accordance with the Corporate Values and Culture Respects all individuals without regard to their position. Understands that there is no class system. Seeks first to understand before responding, doesn't rush to judgment. Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me” Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. Communicates problems directly, not engaging in rumors or gossip. Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: Bachelor's degree or certifications in related technical field required Experience with Windows and Microsoft Office required 1 - 2 years of customer service experience preferred AWS Cloud experience desired Knowledge of Linux/Unix systems desired Knowledge of SQL desired KNOWLEDGE, SKILLS, AND ABILITIES: Ability to develop strong and productive working relationships with others Ability to form strong team bonds and enhance team performance Good organizational and quality management skills with ability to handle multiple, competing tasks and priorities Ability to cope with innovation and methodology changes in a fast-paced environment Good interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.) Good oral and written communication skills Good customer management skills Good time management skills Good observational skills to collect data and validate information Good critical thinking skills to resolve incidents quickly and consistently Good analytical skills with the ability to critically evaluate information gathered from multiple sources, reconcile conflict using independent judgement, relay high-level information with details to appropriate resources Ability to contribute to and maintain technical documentation

About Us: TinyMobileRobots is revolutionizing the way sports fields, parking lots, and other surfaces are marked. We design and manufacture cutting-edge autonomous linemarking robots, empowering our customers with efficiency, precision, and ease of use. We are a rapidly growing company seeking a dynamic and experienced Technical Support Team Lead to join our team and ensure our customers receive exceptional service. Job Summary: As the Team Lead, Technical Support, you will be responsible for leading and mentoring a team of technical support specialists, providing exceptional technical assistance to our customers using our linemarking robot technology. You will ensure timely and effective resolution of customer inquiries and technical issues, contributing to high customer satisfaction and loyalty. This role requires a strong technical background, excellent leadership skills, and a passion for customer service. Responsibilities: Team Leadership & Management: Lead, mentor, and motivate a team of technical support specialists. Schedule and manage team workloads to ensure timely response and resolution of customer issues. Conduct regular team meetings and performance reviews. Develop and implement training programs for team members. Foster a collaborative and supportive team environment. Technical Support & Troubleshooting: Provide expert technical support to customers via phone, email, and online channels. Diagnose and resolve complex technical issues related to the linemarking robots, software, and related systems. Document customer interactions and technical solutions in a clear and concise manner. Escalate complex issues to engineering or product development teams as needed. Maintain a comprehensive knowledge base of product information and troubleshooting procedures. Customer Relationship Management: Build and maintain strong relationships with customers, ensuring high levels of satisfaction. Proactively identify and address potential customer issues. Gather customer feedback and provide insights to improve product and service quality. Manage and resolve customer complaints and escalations. Process Improvement & Reporting: Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team. Monitor and analyze key performance indicators (KPIs) to track team performance and identify areas for improvement. Generate regular reports on support metrics and customer feedback for management. Contribute to the development of product documentation and training materials. Qualifications: Bachelor's degree in a technical field (e.g., Engineering, Computer Science, Information Technology) or equivalent experience. Minimum of 3-5 years of experience in a technical support role, preferably in a robotics, automation, or related industry. Proven experience leading and managing a technical support team. Strong technical aptitude and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Experience with Zendesk or other ticketing systems. Experience with GPS/RTK systems is a plus. Experience with robotic systems or automation is a strong plus. Valid driver's license and ability to travel as needed. Benefits: Competitive salary and benefits package. Opportunity to work with cutting-edge technology. Dynamic and collaborative work environment. Growth and development opportunities. If you have any question feel free to e-mail Global Service & Support Director Tina Stenshøj Kaysen at ************************ TinyMobileRobots is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.

As an IT Risk Senior Associate, you will get the opportunity to grow and contribute to our clients' business needs by helping them understand their business risks and assist in addressing risk in both proactive and responsive contexts for the Risk, Compliance & Controls Practice - all with the resources, environment, and support to help you excel. You'll collaborate with teams to execute and report on risk management, internal control and internal audit engagements that develop, assess, or improve the design and operating effectiveness of IT risk management and internal control activities. From day one, you'll be empowered by the greater Risk team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently. Your day-to-day may include: Actively participate in client engagements from start to completion, with a focus on executing and reporting on assigned project tasks that include co-sourced and outsourced IT internal audit, IT internal control assessments, IT risk management program assessments, tests of IT control design and operating effectiveness for Sarbanes-Oxley (SOX) and other compliance requirements, and helping clients design and implement IT controls Obtain an understanding of clients' industry, objectives, strategy, operations, processes, IT systems, and controls Execute IT control design and operating effectiveness test procedures based on engagement scope, and client environment risk factors Bring an innovative and analytical mindset to help our clients solve business issues and enable more efficient project execution Work with the project team and client to deliver services in accordance with project leadership and client expectations Work collaboratively with colleagues across Advisory Business Lines (ABLs) and with other Grant Thornton Service Lines (e.g., Audit Services and Tax Services) Meet or exceed defined performance metrics Other duties as assigned You have the following technical skills and qualifications: Bachelor's degree in Accounting, Finance, Information Technology, MIS, or a related field is required Minimum 2 years of related work experience with a professional services firm, or part of an internal audit function CISA, CISSP, CISM, CPA license/certification preferred Understanding of IT risk management and cybersecurity risk management standards (COBIT, NIST CSF, etc.) Experience in assessing the design and operating effectiveness of IT risk management and IT controls (IT general controls, application controls, etc.) for Internal Audit, SOX compliance, or other risk management activities Experience assessing configuration and controls of ERP systems (SAP, Oracle, PeopleSoft, JD Edwards) a plus Experience assessing configuration and controls of SAP ECC, S/4 HANA, etc. (BASIS and security administration, process controls, etc.) a plus Strong understanding of IT general controls, and current focus areas of external financial statement auditors Experience assessing GRC and Identity and Access Management (IAM) solutions a plus Experience assessing at least one (preferably multiple) operating system (OS/400, Windows, UNIX, etc.), database system (Oracle, SQL, etc.), and IT infrastructure / network component (domain controllers, firewalls, routers, intrusion prevention / detection solutions, etc.) Experience with ACL, IDEA, QlikView, QlikSense, Tableau, Spotfire, or other analytics and visualization solutions Ability to execute multiple engagements and completing priorities in a rapidly growing team environment Exceptional client service, communication, analytical, organizational and project management skills Strong computer skills, including proficiency in Microsoft Visio and Office Suite applications Can travel as needed

THE OPPORTUNITY SANY America is looking to recruit a driven, forward-thinking, and highly motivated Technical Services Specialist (TSS)-Field. With the deep investment and backing of SANY Group, the Sany America's business expects to grow significantly in the coming years. Critical to this growth is the appointment of a high-quality TSS who is responsible for overseeing technical support for dealers and customers. This position will be both office-based and field-based, who will work closely on problem resolution. This TSS is responsible for working with dealers and customers to ensure prompt repair of heavy construction machines (such as motor graders and compaction rollers) and the development of solutions for known and emerging issues based on service cases and field experiences. This role will require someone who can balance multiple tasks while being a problem solver that can resolve complex machine issues. This Peachtree City, GA based position will support road construction equipment cross the U.S. and Canada...primarily for road-making heavy equipment. KEY RESPONSIBILITIES The TSS is expected to: Technical · Work with dealer technicians to resolve complex technical issues in a timely manner. · Review cases for dealers and customers in assigned region, support case resolution. · After resolving an issue develop a technical knowledge document that can be used for future similar problems · Ensure all dealers are up to date on all product changes and service bulletins. · Work with the TCSM to ensure that dealer technicians obtain SANY training and obtain certifications. · Provide remote and onsite technical support to troubleshoot and repair SANY equipment. This could include being directly involved with troubleshooting and doing the repair in order to train dealer technicians. · Work with Sany Engineering team to support a Field Follow Program for new model concepts. · Review assigned Service Manuals and other technical publications to ensure that these are correct and meet market requirements. · Work on Manager assigned projects to drive problem resolution to emerging issues. Parts · Assist dealers to determine correct parts required to repair specific machines. · Identify errors in manuals and provide information to correct these errors. Warranty · Work with dealers to ensure correct warranty submission when assisting in the problem resolution. · Assist in the development of Flat Rate Job guides. Other Duties · Identify and report on product quality and emerging product reliability issues. Collaboration · Intra-departmental: Territory Customer Support Managers, Warranty Team · Inter-departmental: Training & Development, Engineering, Regional Business Managers, District Sales Managers, Parts, Marketing, Product Managers, Accounting, Sales Operations · External: Dealers, Customers, 3rd Party Attachments providers PROFESSIONAL EXPERIENCE & QUALIFICATIONS The ideal candidate will: Knowledge of Heavy Off-Road Equipment of Sany America or other similar types with appropriate technical aptitude. Ability to understand and read technical manuals, parts manual, electric and hydraulic schematics. A customer-centric and service-oriented mind-set with a passion for customer service. Computer literate with experience of Microsoft Word, Excel and Salesforce Positive professional attitude Attention to detail in order to promote positive customer interactions. Have strong communication, presentation, and teamwork skills with the ability to build trust and credibility globally, which includes winning approval from various stakeholders. Strong organization and prioritizing skills Team player but also able to work under own initiative. Be driven to win, goal-directed, adaptable and agile, and people focused with the ability to influence cross-functional teams without formal authority. Demonstrate a high degree of creativity and mature judgement in anticipating and solving non-reoccurring, unprecedented problems. Have a Root Cause/Countermeasure approach to problem solving (analytical vs. intuitive). Have high energy with a strong sense of urgency who is resilient and self-confident. Valid Driver's license with a clean driving record Travel up to 75% Strong Candidate Will Have Minimum of 3 years of experience in the construction, industrial or agricultural equipment industry Technical Certification (preferred)

Product Support Specialist - Late Shift Support (2pm - 10pm EST) Department: Support Reports To: Support Manager Supervisory Responsibilities (if any): N/A Job Scope and Accountabilities: At Kahua, Product Support Specialists provide technical support to Kahua's customers and partners with their use of our Application Platform as a Service solution and our suite of applications for construction project management. Product Support Specialists are assigned a shift each workday where they use their expertise to analyze reported issues, determine root causes, and recommend solutions. Key Responsibilities: Consistently demonstrate Kahua's core values Utilize product knowledge, issue investigation skills, and prior experiences to troubleshoot and resolve reported issues Prioritize support issues and manage backlog of open tickets Consistently demonstrate patience and professionalism in all customer and team interactions Attention to detail Effectively communicate with customers and other Kahua employees Offer best practice solutions to user questions about the Kahua platform Replicate issues and determine proper escalation path to achieve resolution in a timely manner Assist new users with the onboarding experience Document problems, diagnostics, interactions, next steps, and solutions (knowledgebase) in a CRM tool Collaborate with peers, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution Follow up with customers to ensure accurate and timely resolution for their issues Provide an extraordinary customer service experience Identify opportunities for continuously improving our customers experiences with Kahua Strong written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change Must have a passion for learning and demonstrable intellectual curiosity Able to manage competing demands, multiple priorities, while remaining adaptable and flexible Willingness to work a defined shift based on customer volume Experience Required: 4+ years of performing construction software support experience, OR other relevant experience in support or similar industries may be considered in lieu of experience listed Education/Professional Qualifications: Bachelor's degree in business, engineering, IT, or construction preferred. Other relevant experience will be considered in lieu of one of the bachelor's degrees listed Interpersonal Skills: Ability to quickly learn software applications Strong attention to detail and organizational skills, confidence, curiosity, a desire to solve the puzzle Takes immediate action on assignments and uses own initiative to perform other tasks that help team achieve its goals Analytical thinking skills to help define test scenarios Ability to interact and communicate with team members, management, business sponsors, and non-technical clients Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the peers Ability to direct, assign, review, and provide critical feedback on the work of others in a constructive, solution-oriented manner Exhibits alignment with Kahua's Core Values of Teamwork, Customer Focus, Continuous Improvement, Performance and Work-Life Balance Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Kahua, we value a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at *****************.

*Fayetteville, GA* *8-Week Contract* *Monday-Friday, 8AM-5PM* We are hiring a team of Data Center Technicians to support our Fortune Top 50 global technology client. This is a hands-on role working inside of a new data center facility, where you will help with the prep work, cabling, and racking & stacking for the next wave of deployments. This is an 8-week contract with strong potential for future opportunities based on successful completion of this initial contract. _On-the-job training will be provided throughout the first week._ *Responsibilities:* * Maintain a high standard of safety, professionalism, and attention to detail. * Clean, scope, test, and install various cables such as power, Cat6, LC Fiber Connectors, and MTP cables. * Lay out and secure grounding cables. * Assemble server racks. * Stack MoR (Middle of Row) networking devices. * Complete pre-cabling from MoR (Middle of Row) to PRD (Pre-Rack Deployment) racks. *Skills Requirements:* * Prior work experience as a Data Center Technician or hands-on IT/Desktop/Field Technician. * Experience with cable cleaning, scoping, and testing. * Experience with racking, stacking, and patching. * Experience with MoR (Middle of Row) builds - installing network equipment in data centers. * Experience with pre- and post-cabling for racks. * Experience with AOC (Active Optical Cable) and fiber optics cables would be a plus. *Physical Requirements:* * Ability to lift up to 50 pounds and move large equipment. * Required to wear PPE (Personal Protective Equipment) such as composite/steel toe boots. * Must have reliable transportation, work onsite in Fayetteville, and pass a background check. Job Types: Full-time, Contract, Temporary Pay: $25.00 - $35.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Application Question(s): * Are you currently a US Citizen or Green Card Holder? * Are you currently employed at this time? * What is your desired hourly pay? * Do you have your own reliable vehicle to commute to Fayetteville? * Are you able to work onsite Monday-Friday from 8AM-5PM? * Would you be available to start as early as April 7th? * Are you able to lift up to 50 pounds? * Are you willing to undergo a background check, in accordance with local law/regulations? * How many years of work experience do you have with installing cables? * Are you currently living in Fayetteville or live within a 30-minute drive? * Are you willing to completing an 8-week contract? * How many years of experience do you have working inside of a data center? Work Location: In person

Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace A resume drop is your opportunity to showcase your enthusiasm and qualifications about a position to us, the employer directly. Make each resume drop count by emphasizing your unique strengths and aligning them with the specific job opportunities available. In this role, you will: About Enterprise Data & Technology/Data Insights & Analytics Being behind the scenes has never been more critical to the success of Clorox. At Clorox, our Enterprise Data & Technology team delivers stellar solutions that keep us one step ahead. We are the force behind making our products and people accessible, allowing us to place our high-quality products in the hands of those who trust and rely on them daily. Our team drives profitable growth through technology and data that integrates people, process, and is leading Clorox's digital transformation. We highly prioritize career development and opening every door possible to you-so you can go forth and create a flexible, rewarding, growth-oriented career path that truly works for you. This is Enterprise Data & Technology with a deeply human connection. Who we are. Clorox is a global company with leading brands that have become household names: our namesake bleach and cleaning products; Ayudín and Poett home care products; Pine-Sol dilutable cleaner; Fresh Step cat litter; Kingsford charcoal; Hidden Valley and K C Masterpiece dressings and sauces; Brita water filtration products; Glad bags, wraps and containers; and Burt's Bees natural personal care products. We manufacture products in more than two dozen countries and market them in more than 100 countries. At Clorox, we're on a mission to make the world better and brighter every single day across our family of iconic global brands. We're proud to be in every corner of homes, schools, and offices-making daily life simpler and easier for the people who need our products most. Working with us, you'll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish in taking on new, interesting challenges that allow our people to thrive at work. Join us as we reimagine what's possible and work with purpose to make a difference in the world. What we look for: We seek out and celebrate diverse backgrounds and experiences. We're looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning. At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program and initiatives here. What we offer: Competitive compensation Generous 401(k) program in the U.S. and similar programs internationally Health benefits and programs that support your physical and mental wellbeing Flexible work environment, depending on your role Meaningful opportunities to keep learning and growing Half-day Fridays, depending on your location Workplace type: Clorox Culture and Career Event - Alpharetta Pipelining We seek out and celebrate diverse backgrounds and experiences. We're looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning. At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here. [U.S.]Additional Information: At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more. We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area. -Zone A: $69,600 - $127,400-Zone B: $63,800 - $116,800-Zone C: $58,000 - $106,100 All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process. This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies. Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times. To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

Care Logistics is growing our team and seeking highly skilled and driven professionals that share our values and mission. If you are looking for a challenging position with a well-managed, well-funded healthcare innovator, consider a position with Care Logistics. Care Logistics is a subsidiary of Jackson Healthcare , a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm. In addition to being Great Place to Work certified, it is consistently named an employer of choice, having been nationally recognized as a best workplace in healthcare, a best workplace for women and a best workplace for millennials, as well as being named one of the Healthiest Employers by the Atlanta Business Chronicle. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions Operates Care Logistics' 24/7 technical support services in partnership with Manager, Customer Support Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or phone Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms Serve as an advisor to post live customer technical resources or application administrators to isolate root causes of technical issues and guide customer on alternative solutions Represents company as first point of contact for technical issues for post live customers Exercise discretion and independent judgement to evaluate technical impact to customer operations, consider multiple possibilities for resolution and determine need to escalate issues resulting in the utilization of additional company resources based on severity Own coordinating triage, data collection, solution brainstorming, solution selection, solution execution and status communication during critical situations with multiple internal departments and customer resources Ensuring customer support problems are resolved promptly and effectively according to the support policies and procedures. This may involve working with other internal departments or external vendors to resolve more complex issues Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required Updating internal technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information. Maintaining technical knowledge by staying up to date with the latest company product developments and technical trends to provide effective technical support to customers Participating in after hours on-call, utilizing additional support staff and other Solutions Delivery resources as needed Reporting customer related activities, issues, escalations, and enhancements accordingly to management in adherence to support policies and procedures Providing assistance with customer data analysis and analytics requests Conducts job duties in accordance with the Corporate Values and Culture Respects all individuals without regard to their position. Understands that there is no class system. Seeks first to understand before responding, doesn't rush to judgment. Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me” Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. Communicates problems directly, not engaging in rumors or gossip. Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: Bachelor's degree or certifications in related technical field required Experience with Windows and Microsoft Office required 1 - 2 years of customer service experience preferred AWS Cloud experience desired Knowledge of Linux/Unix systems desired Knowledge of SQL desired KNOWLEDGE, SKILLS, AND ABILITIES: Ability to develop strong and productive working relationships with others Ability to form strong team bonds and enhance team performance Good organizational and quality management skills with ability to handle multiple, competing tasks and priorities Ability to cope with innovation and methodology changes in a fast-paced environment Good interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.) Good oral and written communication skills Good customer management skills Good time management skills Good observational skills to collect data and validate information Good critical thinking skills to resolve incidents quickly and consistently Good analytical skills with the ability to critically evaluate information gathered from multiple sources, reconcile conflict using independent judgement, relay high-level information with details to appropriate resources Ability to contribute to and maintain technical documentation TRAVEL REQUIREMENTS & WORKING CONDITIONS: Up to 10% travel The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell EEO Statement Care Logistics is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

Technical projects business unit support specialist The Business Unit Support Specialist (BUSS) oversees all aspects of IT specific projects impacting the End User desktop production environment in the NY Campus and the North American ODCs. The ideal candidate should have previous experience of working in an IT desktop support role and an interest in working for project based technical resolution initiatives. Superior client facing and relationship building skills should be coupled with an extensive IT knowledge and the ability to work proactively to ensure a consistently high level of project delivery and daily support escalations when required. The position requires strong communication, organizational and technical skills coupled with an aptitude for learning quickly and the ability to work well in a team. To be successful, the candidate must be able to maintain a healthy balance between high productivity and high output quality to meet the needs of an extremely demanding and challenging environment. Key Activities and Responsibilities: Serve as a liaison between key Business stakeholders, regional IT Service Management and our company IT groups to manage and communicate any technology projects that will impact the production environment. Coordinate and manage project based initiatives that are high impacting or high risk technologically. Act as an escalation point regarding impact/risk related to implementation. Become a subject matter expert in all technology (hardware/software) that is used by the business and act as an IT escalation point for junior members of the team, especially consultants. Understand the overall business flow, supported application systems and its interface with clients while understanding the sensitivity with PII and sensitive information. Maintain / Update support documentation and team websites. Engage with external 3rd party vendors for onboarding new applications/software into the Firm through the Firm approved onboarding process. Establish and manage ongoing relationships with external 3rd party vendors to upkeep the products and services they provide to the Firm. Manage the 3rd party vendor application onboarding process and 3rd party application ownership and maintenance responsibilities that are owned by the WSS Service Manager. Update application versions and manage deployment schedules. Send out e-mail communications to keep affected users aware of upcoming changes affecting their computing workspace. Perform troubleshooting support for hardware, software, Windows Operating System, generic/internal applications and Business unit specific applications. Perform backup responsibilities to team members while they are out of the office. Host/participate an ongoing global initiative update calls to keep all global and regional WSS counterparts aware of ongoing and upcoming project initiatives happening in the BU. Call monitoring via ServiceNow and work on escalation/ownership of persistent technical issues. Serve as liaison to other groups within IT through established operating procedures. Work very closely with the WSS colleagues in regional and global branches. Coordinate testing of new application or upgrades with global WSS counterparts and BU users. Manage software installations, versions available for users to download via self-service and upgrades. Perform maintenance of hardware inventory and supplies. Maintenance of desktop environmental health and consider automation wherever possible. Take initiative to stay current on technology and participate in training programs. Skills Required: 5+ years of experience in IT support, preferably in the end user support environment within the Financial Services industry. Bachelor degree in a related field. Very organized able to provide and demonstrate ownership of strategic project based technical initiatives to completion. Self-motivator who can successfully operate individually, own issues/requests/projects to completion and function as a member of a team. Strong interpersonal and relationship building skills. Strong listening and presentation skills. Solid understanding of Windows at a desktop and application level. Strong client and service focus. Excellent verbal and written communication skills. Strong personal, organizational and problem solving skills. Strong team building skills. Ability to learn quickly and navigate complex processes and internal systems. Technical Experience:#Windows 10 OS Microsoft Office -(including Outlook, Excel, Project & SharePoint) PC Hardware, Laptop & Mobile devices (Apple, Android) Experience with Remote Access (including SecurID), Virtualization, Citrix & VPN) Market Data - (including Bloomberg, Thomson Reuters, CapIQ) Basic knowledge of various technologies including but not limited to Networking, Exchange, Security (firewalls, content filtering, etc.), Netapp filers, DFS & File Storage. Nice to have Jive Powershell scripting experience preferred Familiarity of Agile/Kanban principles and working methodologies. Familiarity with financial services organization

is with a Medical Divice company in Mansfield, MA. Jump-start your HR career by joining Healthcare! We are growing our AskHR Shared Service Center and need qualified, motivated and mission-driven HR reps in order to deliver a high standard of care to our employees around the world. Your creativity and willingness to learn in this fast-paced environment will help you solve problems each day while developing the fundamentals you will need for a career in Human Resources. Job Description Job Title: Deskside Support Representative Distributed Client Services Location: ALPHARETTA, GA Duration: 1 Year(with possible extension) • End user trouble shooting skills • Proficient with windows 7 • Must have retail experience • Good customer facing skills • Must have a valid driving license • 35 Hours week Qualifications share your resume asap if you are interested for this role Additional Information Please contact: Shubham ************ shubham.s(@)artechinfo.com

Who we are Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an IT Application Support Team Lead who will oversee a portfolio of SaaS applications. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a IT Application Support Team Lead, your key area of responsibility will be to lead a team of talented IT Applications Specialists responsible for managing a large portfolio of enterprise infrastructure applications. This role requires strong people leadership skills along with the ability to provide technical leadership to the team around the design, configuration, implementation and maintenance of Geotab's infrastructure applications. Additionally, the Team Lead is accountable for maintaining a stimulating work environment with a strong focus on building a world class application support team and service offering. How you'll make an impact Lead in a Business Relationship Manager (BRM) type role by developing a strong understanding of the various key stakeholders across the organization, especially as it relates to the managed list of enterprise applications. Work closely with business owners in order to understand business needs and manage expectations of users being supported. Develop and implement strategies to identify technology direction to support the business strategy while maintaining security posture. Working with the team, provide advice and recommendations to management regarding technology direction and roadmap capabilities, features and functions aligned with the business while maintaining security posture. Manage team task assignments, work arrangements and other department expectations. Engage in high priority incidents and manage escalations with internal users, departments and third party vendors. Lead problem management to resolve recurring issues in a timely manner. Mature application and service line capabilities by automating application functionality and optimizing processes. Ensure team maintains relevant and current application documentation. Adherence to IT playbook for fully operationalized applications / services. Support team members including communicating team goals and identifying areas for skill development. Develop and facilitate technical training in collaboration with Geotab training teams and Learning Center. Provide project leadership and guidance to the team as SME. Oversee the activities and performance of direct reports: Provide direction in alignment with business plans and business strategy. Engage in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities. Collaborate and support employees during the performance management process, meeting KPAs and career development planning. Reporting monthly performance metrics for the team. What you'll bring to the role Post-Secondary Diploma/Degree specialization in Computer Science, Engineering or a related field. Professional certification in Information Technology (e.g. Google ACE, Google Professional Collaboration Engineer, Linux +, AWS) highly valued. 3 - 5 years experience managing or developing application teams. 3 - 5 years experience with Cloud Platforms (platform components and assembling applications). 3 - 5 years of experience in technical, functional & system support of IT applications. Thorough knowledge of Chrome, Windows and Linux OS installation, configuration, troubleshooting, and maintenance. Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion. Proven track record of coaching a team to success against evolving performance targets. Proven success with coaching and development of employees. Excellent verbal and written communication skills. Strong interpersonal relationship building skills. A strong team-player with the ability to engage with all levels of the organization. US Residents Only - Ability to pass a US Government Background Check and drug screening. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. Other employment statements: Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at ******************. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at ***********************. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

Helpdesk Support Technician – Microsoft Teams Migration Pay Rate: ~ +/- $26--$30hr DOE Join Our Team! We have an exciting opportunity for a Helpdesk Support Technician to play a crucial role in supporting our migration from on-premises systems to Microsoft 365 (M365). In this position, you will be instrumental in assisting employees as they transition to Microsoft Teams, ensuring a smooth go-live experience. Key Responsibilities: Provide front-line helpdesk support during the migration process from Office 2016 on-prem to M365. Assist employees who are new to Teams, offering guidance and troubleshooting support. Address Microsoft Office-related issues to enhance user experience. Collaborate with the IT team to identify and resolve any challenges during the transition. Required Qualifications: ~ 3+ years of experience supporting Microsoft Teams. Proven track record of supporting companies migrating from on-premises systems to M365. Experience working in large organizations with 1,000+ employees. Must be a U.S. citizen. Preferred Qualifications: Experience with GCC (Government Community Cloud) systems. Work Schedule: Monday to Friday with flexible start times between 7 AM and 9 AM for an 8-hour workday. Term: ~ 6+Month Contract (with potential for extension) About the Company: Join a respected organization that provides critical support to the defense and federal sectors. With a strong emphasis on innovation, this company is dedicated to leveraging advanced technology and expert engineering solutions to meet complex operational challenges. You'll be part of a collaborative and dynamic team that values quality and integrity while working in a business casual environment. Why Work with Us? Gain valuable experience supporting a major migration process in a fast-paced environment. Be part of a collaborative team dedicated to delivering exceptional support to employees. Opportunity for potential contract extension or conversion based on performance. If you are ready to take on this exciting challenge and make a positive impact during our migration process, we want to hear from you! Apply today to join our dedicated team! To learn more ASAP, feel free to contact Mollie Karns at mkarns@selectek.net | 678-335-6114

We are looking for an enthusiastic Tier 1 IT professional to join our dynamic and rapidly growing automotive group. This is an ideal role for someone who is confident in their ability to quickly learn, adapt on-the-go, and deliver reliable tech support in a fast-paced environment. What You'll Do: Provide first-level technical support to dealership employees, troubleshooting day-to-day IT issues. Gain hands-on experience with dealership-specific IT operations and tools. Collaborate closely with experienced IT staff, actively learning while contributing. Travel between dealership locations to provide onsite support and IT assistance as needed. What We're Looking For: Experience with Microsoft 365 administration and support. Basic networking knowledge (TCP/IP, DHCP, DNS, basic troubleshooting). Good working understanding of Windows 10 and Windows 11 operating systems. Strong communication and customer service skills. A self-starter who can manage tasks independently and proactively. Benefits Include: Health insurance 401(k) with company matching Opportunities for ongoing training and professional growth PTO and Vacation Additional Details: Reliable transportation and a valid driver's license required for regular travel between dealership locations. Must have the ability and willingness to quickly adapt to new challenges and technologies. If you're motivated by continuous learning, enjoy providing high-quality support, and want to advance your IT career within a thriving automotive group, we'd love to hear from you!

The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This role will provide deployment, post-sales, and ongoing system support to our customers, partners, and field engineers. The Technical Support Engineer must be a motivated self-learner and team player. This position reports to the Director of Customer Support. Essential Duties and Responsibilities Deliver global engineering support to customers, partners, and field engineers for the Lancope product line. Support the operational needs of customers using Lancope products for network security and forensics. Proactively suggest new ideas and changes that customers can implement to increase their consumption and adoption of the Lancope product line. Assist Lancope customers in achieving their stated outcomes with the Lancope product line. Manage successful new product installations and upgrades for customers. Achieve subject matter mastery of Lancope's product line and associated technologies. Manage escalations and issues with customers and internal resources. Qualifications Bachelor's degree or equivalent work experience or a combination of education and experience Strong analytical, problem solving, written/verbal communication and organizational skills. Knowledge of Linux/Solaris/UNIX operating systems and server hardware. Strong knowledge of IP-related protocols including TCP/IP, UDP, IPSEC, VLANs, and OSI layers. Knowledge of network architecture and protocols including routing, switching, and firewall technologies. Experience with remote customer support and case management a plus. Enterprise security solution experience and networking background a bonus.

About Us CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare. The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting. Responsibilities 1. Technical Support and Troubleshooting Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary. 2. Device Management and Maintenance Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan. 3. User Account and Access Management Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data. 4. Software Installation and Update Management Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards. 5. Network Support and Security Protection Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access. 6. Email Security and Anti-Phishing Measures Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks. 7. Data Backup and Recovery Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity. 8. Information Security Compliance and Training Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices. 9. Support IT Projects and Technology Deployment Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully. 10. Documentation and Reporting Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality. Requirements Bachelor's degree in information technology or computer science. Proven work experience as a technical support engineer. Knowledge of web services, API, and IP-based protocols. Industry knowledge and/or experience relating to AI Knowledge of computer hardware and networking systems. Good time management skills. Good interpersonal skills. Ability to troubleshoot complex hardware and software issues. Excellent written and verbal communication skills. Benefits Medical Insurance Retirement Plan Paid Time-Off Opportunities for professional development and career advancement

Care Logistics is growing our team and seeking highly skilled and driven professionals that share our values and mission. If you are looking for a challenging position with a well-managed, well-funded healthcare innovator, consider a position with Care Logistics. Care Logistics is a subsidiary of Jackson Healthcare, a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm. In addition to being Great Place to Work certified, it is consistently named an employer of choice, having been nationally recognized as a best workplace in healthcare, a best workplace for women and a best workplace for millennials, as well as being named one of the Healthiest Employers by the Atlanta Business Chronicle. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions * Operates Care Logistics' 24/7 technical support services in partnership with Manager, Customer Support * Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or phone * Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms * Serve as an advisor to post live customer technical resources or application administrators to isolate root causes of technical issues and guide customer on alternative solutions * Represents company as first point of contact for technical issues for post live customers * Exercise discretion and independent judgement to evaluate technical impact to customer operations, consider multiple possibilities for resolution and determine need to escalate issues resulting in the utilization of additional company resources based on severity * Own coordinating triage, data collection, solution brainstorming, solution selection, solution execution and status communication during critical situations with multiple internal departments and customer resources * Ensuring customer support problems are resolved promptly and effectively according to the support policies and procedures. This may involve working with other internal departments or external vendors to resolve more complex issues * Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required * Updating internal technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information. * Maintaining technical knowledge by staying up to date with the latest company product developments and technical trends to provide effective technical support to customers * Participating in after hours on-call, utilizing additional support staff and other Solutions Delivery resources as needed * Reporting customer related activities, issues, escalations, and enhancements accordingly to management in adherence to support policies and procedures * Providing assistance with customer data analysis and analytics requests Conducts job duties in accordance with the Corporate Values and Culture * Respects all individuals without regard to their position. Understands that there is no class system. * Seeks first to understand before responding, doesn't rush to judgment. * Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle "If it's to be, it's up to me" * Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. * Communicates problems directly, not engaging in rumors or gossip. * Embraces a "Team-First" vs. "Me-First" attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. * Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: * Bachelor's degree or certifications in related technical field required * Experience with Windows and Microsoft Office required * 1 - 2 years of customer service experience preferred * AWS Cloud experience desired * Knowledge of Linux/Unix systems desired * Knowledge of SQL desired KNOWLEDGE, SKILLS, AND ABILITIES: * Ability to develop strong and productive working relationships with others * Ability to form strong team bonds and enhance team performance * Good organizational and quality management skills with ability to handle multiple, competing tasks and priorities * Ability to cope with innovation and methodology changes in a fast-paced environment * Good interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.) * Good oral and written communication skills * Good customer management skills * Good time management skills * Good observational skills to collect data and validate information * Good critical thinking skills to resolve incidents quickly and consistently * Good analytical skills with the ability to critically evaluate information gathered from multiple sources, reconcile conflict using independent judgement, relay high-level information with details to appropriate resources * Ability to contribute to and maintain technical documentation TRAVEL REQUIREMENTS & WORKING CONDITIONS: * Up to 10% travel * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions * While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell EEO Statement Care Logistics is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.