Technical Support Specialist Jobs in Palm Harbor, FL

The Customer support engineer works with users to resolve their technical problems related to the products and solutions sold by the company. This may include installation, configuration, maintenance, and troubleshooting user issues. The Customer support engineer must be able to diagnose issues, provide effective solutions, and guide users through the resolution process. To carry out his missions, he/she may be required to travel to clients, with international coverage. General position description Provide our clients with technical support on any questions or concerns that related to our products. This role requires technical problem-solving, client service, and collaboration skills to ensure that clients can access and utilize the platform. Customer-oriented mindset with a focus on providing exceptional support and building positive relationships with customers. The individual selected for this role will also work closely with other departments when escalation is required to advocate for a timely resolution of the client issue. Provide Client Support by actively and urgently seeking to resolve ticket issues by producing tested fixes and continually communicating with clients. Collaborate with other team Product Support Specialists to achieve faster, more efficient responses to and resolution of trouble tickets. Responsibilities Ownership of the customer relationship, and their service experience. Real-time telephone support to clients. Maintaining a consultative relationship with clients. Multi-tasking in a cross-organizational, cross-functional work environment. Proven technical understanding of new and emerging technologies, and the capability to continue expanding this knowledge in short timeframes. Ability to occasionally proved pre-sales support. Technical Skills, Knowledge and Abilities 5+ years of hands-on experience supporting users and product integration in a professional service organization. Associate of Science Degree in Computer Science or related field is a must. Strong understanding of broadcast TV technologies, including video encoding, streaming protocols, broadcast equipment, and signal processing. Should include basic knowledge of industry standards such as SMPTE, ATSC, ATSC3.0, MPEG, IPTV and OTT. Operating System and associated system administration knowledge related to Windows and Linux. Computer Hardware, installation, configuration and upgrading software. Diagnosis and troubleshooting of OS and hardware related issues. Familiarity with ticketing systems (e.g. JIRA) and remote desktop support tools. Understanding of Microsoft and Linux systems and network administration Establishing or supporting VMware, vSphere and AWS environments. Ability and desire to work with customers, software developers and software testing/QA personnel to convey technical and business issues in a professional, proactive, and concise manner, on the telephone and in person Excellent interpersonal, communication, and presentation skills Experience working in broadcasting, cable, or satellite industries; knowledge of ATSC and DTV standards; experience with MPEG products, telecommunications, and/or datacasting products is also a plus Basic knowledge of vendor equipment such as Ateme, Harmonic, GatesAir are a plus Track-record of continuously broadening one's knowledge, staying curious, and improving personal effectiveness preferred Basic understanding of SalesForce CRM Working Conditions Responsibilities may require working evenings periodically, sometimes with little advanced notice. Willingness to travel internationally on occasion. This position requires to be onsite Mon-Fri 9AM to 5PM at location : Tampa, FL. Benefits 100% covered benefits via United Healthcare Matching 401k PTO

Strategic Staffing Solutions has an immediate opening fora Contracts Administrator specializing in IT or OT contract administration. Note-This will be a hybrid contract (4 days on-site) to hire role in downtown Tampa for a utilities company. Must be local to Tampa area. No Relocation No Corp. to Corp. Required to Qualify: 6 years experience accurately preparing, negotiating, awarding, and managing various high dollar, complex and high-risk IT and OT projects related to electric power generating facilities, electric transmission and distribution facilities and natural gas delivery facilities. Direct experience with IT or OT contracts Working knowledge in an ERP or SAP environment. Experience in Contract Life Management systems, specifically SMART by GEP, a plus. Responsibilities: Conducts pre-procurement planning to identify the best method(s) for IT and OT, required to satisfy project requirements, while safeguarding corporate interests. Assist and advise the project team during the preparation of technical specifications and/or scopes of work by performing reviews and assistance in support of development of such technical specifications and/or scopes of work. Assist and advise the project management team in areas of contractual risk. Prepare appropriate contract pro-formas (including general terms and conditions and commercial terms) for bid solicitation. Knowledgeable of local, regional or national business trends, risk assumption and management issues, and applicable regulatory and legal constraints and requirements. Develops and maintains supplier relations and works with the Supplier Diversity team to successfully include minority business opportunities in purchasing. Lead the bid evaluation process coordinating the commercial evaluation with the technical evaluation. Leads the contract formation/negotiation process in conjunction with business lead, legal, risk, regulatory and other internal stakeholders. Prepare the award recommendation and formalize final agreements and coordinate proper execution. Provide contract administration support during contractor's performance including negotiating change orders, claims and disputes resolution, review invoices for compliance with contract terms, monitor for compliance with contractor lien laws and prepare contract close-out documents. Function as the team liaison with the Legal and Risk Management departments. Along with the project team, perform due diligence of potential new contractors confirming the technical and commercial where-with-all to take on and successfully complete contract requirements. Demonstrates a working knowledge of federal, state and local agency laws, regulations and ordinances that pertain to procurement practices. Lead/participates in cross-functional project teams to identify and recommend improvement solutions to issues relative to supply chain. Seeks continuous improvement in productivity and reduction in procurement costs through advanced procurement methods, programs, processes and continued education. Provides training to procurement team members as needed.

Job Details Tampa Corporate - TAMPA, FLDescription The Technical Support Specialist position is responsible for technical support to our customers in relation to cases coming from production. This position is a combination of client interaction ensuring customer satisfaction/retention, system/database administration, and clarification of prescription non-conformances prior to fabrication. This selected individual will assist the department to provide our customers with prompt, attentive communications. Responsibilities/Duties/Functions/Tasks Provide phone consultation and guidance to customers including doctors and dental office staff Make outbound calls to dental office customers to resolve out of production case issues Ensure call communications are properly documented in the customer relationship management system (LabTrack/CRS) including saving and attaching photos to case records. Maintain key performance indicators for call productivity such as case turnaround time and call volume Accurately represent DDS Lab products and warranties Ensure that customers receive a follow-up or response to inquiries within designated time frames determined by management. Filter and communicate technical issues to the TC team as necessary Enter customer complaints in our feedback system Soft transfer calls to technicians Learn about DDS Labs products and services and keep up to date with any changes Manage Aging Cases workload by sorting and organizing cases as needed to meet customer fulfillment requirements. Respond to non-technical customer questions in order to maintain a one-call resolution and high customer service standards. Other duties as needed Qualifications Qualifications (Experience, Education, Licensure, Certification) Excellent typing and computer skills High School Diploma or GED required Call center experience preferred Fluent in written and spoken English Previous dental experience in a lab or dental office preferred Special Position Requirements Utilize on-the-spot stress reduction management techniques to avoid an unsatisfactory customer experience. Ability to problem solve within a limited time frame while a customer is on the phone. Ability to maneuver a mouse, digital camera and use basic keyboarding skills to alternate between several databases. Maintain the highest degree of professionalism, remembering to speak clearly, using a positive tone of voice during customer calls and while working in the call center area. Superior attention to detail Dependable and reliable. Ability to respond to customers in a professional manner. Ability to adhere to assigned schedule. Ability to adhere to dress code standards.

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Clearwater positions open to candidates located in greater Tampa Bay area. The Tech Support (Tier 1) position works in conjunction with the Customer Success Managers and Sales Reps to assist our customers and/or end-users with troubleshooting issues related to onboarding, platform use and other general KMSAT console problems. This position will be first responders in resolving help desk tickets and ensuring an awesome customer experience. Responsibilities: Work with customers or end-users regarding the set-up and configuration of KnowBe4's products to customize it to suit their needs Test and configure KnowBe4's products and customize it so that it could function in each customer's unique environment Work in conjunction with the Product team to provide feedback or other information needed to enhance KnowBe4's products Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements, as well as new product ideas and enhancements to the KMSAT console Work collaboratively with CSM team to quickly resolve customer's issues Investigate and document technical issues and communicate any trends or patterns to the Research & Development team Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of KnowBe4 products Investigate and document issue reports and communicate findings to development team or clients as required Present product demonstrations to customers and/or end-users Train customers and end-users on how to best use our training platform including our best practices to fully deploy the training to its employees Attend prospect and customer meetings, supporting the sales team as a KMSAT console subject matter expert Minimum Qualifications: Two-year degree preferred Familiarity with standard concepts, practices and procedures within the IT Security Field Minimum of 1 year experience in similar or related position Familiarity with firewall and email protocols is preferred Excellent verbal and written communications Highly organized and result-oriented Excellent time management and organization skills Can demonstrate technical troubleshooting and analysis ability Can demonstrate integrity, accountability, respect and commitment Strong collaborative and teamwork skills Must be able to work with minimal supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit ********************************* Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit ********************************************** No recruitment agencies, please.

BGIS ITS is currently seeking a Commercial HVAC Field Technical Support Specialist to join the team in Hudson, FL and surrounding areas. Are You Looking For A company that cares and wants you to achieve your career objective. A company that offers you flexibility on the types of rewards and recognition that align with your personal situation. A company that puts you and your career first BGIS is that Company. BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development. Summary of the role The Commercial HVAC Field Technical Support Specialist is responsible for providing expert technical support to Technicians and other key positions in the organization resolving complex HVAC issues and utilization of specific system tools ensuring timely, safe, and effective solutions. The priorities of the position are identified by business leaders and emergency responses required for excellence in customer delivery. Key job activities include leveraging expertise in a wide range of HVAC systems, including VRF/VRV, diagnosing problems, and collaborating with internal and external resources. Additional responsibilities include data integrity, verification, reporting and analysis. The Commercial HVAC Field Technical Support Specialist demonstrates BGIS values. KEY DUTIES AND RESPONSIBILTIES HVAC Equipment and Systems Subject Matter Expert Act as subject matter expert and technical support for wide variety of HVAC systems and brands serviced by BGIS being able to answer questions, troubleshoot, repair, guide maintenance activities, and provide training. Promote safety, health, and environment in all work activities and ensure compliance with internal standards and external regulations. Facilitate specific system, equipment, and application training for client account teams, departments, and new accounts to BGIS. Provides regular updates on escalations trends and compiles/analyzes key performance indicator data to support client account teams and monthly reporting to internal executive team. Completes data changes to the assigned systems including asset management and maintenance tracking as required. Uploads documents, forms, and submissions to the internal portal to be shared, monitored, and reviewed by the client account teams. Reviews and verifies accuracy of all compliance related data submitted from client business groups and product lines. Seeks opportunities to improve efficiencies through best practices and collaborating with internal teams. Participates in corporate programs/projects conversations including releases of new system applications. Contributes to the development, documentation and review of policies, processes, training materials and work instructions for internal and external users. Research and provide wiring schematic support for BGIS technicians. Assist with controller configurations for all HVAC brands serviced by BGIS. Monitor, understand, and support computer and diagnostic tool requirements for VRF/VRV systems. Collaborate with Quality Control to provide installation support as needed. Submits updates for process documents including work instructions, forms, and policies Develop and maintain a comprehensive knowledge base of HVAC technical documentation, including manuals, schematics, and troubleshooting guides. Participate in training and development programs to stay current with new technologies and HVAC systems Contributes to the completion of other key initiatives as assigned. Problem Solving and Resolution Resolve problems and/or conflicts and maintains open communication with BGIS internal team and with client account team. Walk technicians and other team members through identifying potential issues with phone and provides instructions on how to resolve. Recommend solutions and implements appropriate actions for issues. Ensure customer requirements are captured and met in a timely basis. Offer real-time video support for technicians on-site, using platforms like Zoom, Skype, or Facetime. KNOWLEDGE AND SKILLS Associate Degree or equivalent work experience in related field such as HVAC or mechanical engineering. Minimum of 5 years performing job duties as an HVAC technician or in a related technical support role. Strong knowledge of HVAC systems, including VRF/VRV, chillers, boilers, and air handling units. Excellent trouble shooting and problem-solving skills to properly diagnose and recommend appropriate solutions. Understanding of compliance requirements of relevant external organizations. Knowledge of quality management practices. Effective communication skills including verbal and written. Ability to effectively manage time and balance competing priorities. Both individual performer and contributor to a larger team. Effective data management skills, Attention to detail for data reporting, verification and analysis. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Industry recognized certifications such as NATE, R-410A preferred. PHYSICAL DEMANDS AND WORK ENVIRONMENT To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a customer focused environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment. Position is expected to be available to provide support beyond normal Monday-Friday typical business hours including evenings, weekends, and holidays. Ability and willingness to travel. Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Benefits of Working with Millian Aire and BGIS. Competitive Salary Health, life, and disability benefits package 7 paid holidays - New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas Corporate perks through ADP 401K plan with employer match Technical training and development opportunities Growth and relocation opportunities Visit us online at ******************************** for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-RL1

FrankCrum is a Top Workplace! FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity! Click here to learn more about FrankCrum! The Role You'll Play to Create Success We are happy to announce a full-time Technical Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing performing technical support functions and providing technical support to employees and clients. Receives telephone calls and e-mails from users and assists with their technical problems or questions. Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service. Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Provides first level of support for Exchange 2010, including Outlook setup, troubleshooting and Mailbox creation, as well as for digital and IP phone systems. Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts. Works with co-workers to research problems and find solutions. Consults with client and staff to implement and support remote check printing setup. Documents system processes for hardware group when needed. Provides training to FrankCrum employees on basic office applications such as word, EXCEL, Outlook, and Power Point when necessary. Researches and evaluates new products and attend training sessions and seminars to further knowledge. Performs basic system administration work on various systems. The Attributes We Seek Keys to success in this position include knowledge of computer hardware and software systems and programs to a broad extent. An associate degree or equivalent technical certifications is preferred. A high school diploma is required. Minimum of three (3) years of experience in areas such as Microsoft technology knowledge including Active Directory, Office Products, Disk and tape backups, local area networking, PC, laptops, portable devices, telephone products. Our Competitive Benefits Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including: Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family! Dental and Vision Insurance Short Term Disability and Term Life Insurance at no cost to the employee Long Term Disability and Voluntary Term Life Insurance Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match Employee Assistance Program at no cost to the employee Flexible Spending Accounts for Medical and Dependent Care Reimbursement Health Savings Account funded by FrankCrum Paid time off and holiday pay Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year PTO cash out Tickets at Work Access to the Corporate America Family Credit Union Employee and client referral bonus programs Paid volunteer time What's Special About FrankCrum FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic! If you want to play this role to positively impact our clients' day-to-day business, then apply now! FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Put your computer support experience to work as a Help Desk Support Administrator at Crown Automotive Group in Clearwater/St. Petersburg, FL! This position provides support to Crown's Systems Support Techs and all systems users, and handles special projects as requested. Our IT team has an immediate need for the right person for the job! We are a very busy automotive dealership with multiple locations in FL, OH and TN. Knowledge and experience in Dealership Management Systems (DMS) is a big plus! Our current DMS is PBS Systems, and we use it in all dealerships. Family owned since 1969, our tremendous growth includes tenured employees who have been promoted through the ranks over the years. There is a true commitment to excellence in all we do, and we value our experienced and knowledgeable Crown Teams! Below are the benefits offered: Medical, dental and vision insurance NO Health Plan Price Increase in FOUR years! January Health Plan 'Premium Holiday' for the past FOUR years Based upon Plan Performance as a Group Single HSA Health Plan, $95/month! Paid Time Off (PTO) Short- and long-term disability coverage Life insurance Flexible spending accounts 401K w/ company match The stability of an established company Ongoing professional development Opportunity for growth and advancement Opportunities to serve your community Responsibilities: Work with IT Systems Support Techs to resolve outstanding issues. Provide hardware and software support to all departments connected to the dealer management system and network. Evaluate, test, determine, document, and recommend system procedures to users. Design, develop and update computer support documentation and support materials. Establish and maintain effective working relationships with IT department staff, end users, vendors, and managers. Be available to participate in IT Department's on-call duties on a rotating basis. Provide assistance to all end users in the dealerships. Attend department meetings as requested. Communicate effectively, both verbally and in written form. Report any safety issues immediately to management. Comply with all policies as described in the Crown Employee Handbook. Other duties may be assigned, based on company's needs. Qualifications Below: Education: College Degree or substantial coursework in IT-related programs, preferred Applicable Certifications, preferred Experience: Must have at least one (1) year experience supporting users in a medium to large network environment using Active Directory Previous Dealer Management System is a plus. Current DMS is PBS Systems Prefer prior experience supporting Active Directory, Microsoft Exchange, Microsoft Office / Microsoft 365, and MFA Technical or Administrative Knowledge: Thorough knowledge and experience with Microsoft Office. Ability to support users in these applications Pleasant and professional telephone skills are important, as all IT staff answers incoming calls to Help Desk Good documentation skills are helpful to keep everyone informed of new procedures and processes Strong communication skills are necessary to troubleshoot hardware and software issues Ability to: Perform mathematical functions as necessary Apply concepts - fractions, percentages, ratios, and proportions to practical situations Define problems, collect and analyze data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Special Skills/Abilities: Exceptional teamwork skills. Able to participate in a rotational schedule Includes working one or more Saturdays each month, and having a weekday off Able to participate in a rotational schedule to handle after-hours support requests The typical length of each on-call period is 7 days. The On-Call Cellphone is normally exchanged on Monday (or next business day, if Monday is a holiday) Able to handle stress and problems effectively and maintain a professional demeanor in all situations Proficient business writing skills and ability to compile reports, create support documentation for future reference and open trouble tickets that effectively describe the issue to be resolved Ability to explain technical problems and procedures in non-technical terms to Crown employees and management Attention to detail imperative Must maintain professional appearance and demeanor at all times Ability to meet US employment and Crown's eligibility requirements Apply TODAY to join our team of professionals at Crown! EOE/DFWP At Crown Automotive Group, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive. Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless. We are an Equal Opportunity Employer and a Drug Free Workplace

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla. Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches Positions Summary The Support team is the first stop for those in the team who need technology assistance. This assistance ranges from help with their machine to account and platform changes. For the few tasks that Support cannot handle, they know where and how to escalate throughout the organization. As a Support Specialist I, you will be reporting to the Team Lead. You will primarily be the first contact for tickets with a focus on learning the systems that are critical for our team to function. You will also be handling most of the daily tasks to keep the rest of the team running smoothly. Position Responsibilities Be the first contact for end user tickets submitted. Organize, track, and complete the variety of support requests generated by both employees and internal discovery. Escalate tickets, with context, as necessary. Champion regular audits and flag inconsistencies to the team. Handle new hire account creations in conjunction with other teammates. Handle standard office tasks, including shipping and receiving of equipment. Develop an understanding of the IMGA Platform: applications, systems, technologies, workflows, interfaces our employees use every day. Provide support and administration for third-party solutions that integrate with and complement our current enterprise systems. Example systems include Salesforce Sales Cloud, Salesforce Marketing Cloud, Slack, Okta, Jira, Confluence, Tableau, Microsoft services, and Zoom. Champions documentation and updates any changes that happen in process, inventory, or clarification of systems. Knowledge, Skills and Abilities Gained access to all typical systems, showing proficiency in each with routine tasks. Completes audits and routine tasks on a timely basis. Escalates all tickets with situational context, containing all information available Documents fixes and notes in the ticketing platform and contributes to documentation development. While flexible, Saturday and Sundays will be required in this position. This position is 100% on-site. #LI-TR1 Background Requirements: Requires a background check upon offer Requires a drug test upon offer Benefits: As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles. Comprehensive Medical, Dental and Vision Flexible Spending Account and Health Savings Account options 401k with an Employer Match Short Term and Long Term Disability Group and Supplemental Life & AD&D Gym Discount Program Pet Insurance Wellbeing Program and more! Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Get to know us better: ****************** ******************/careers IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Level 1 Support Desk Technician provides first-line technical support for Impulse Strategic Solutions clients. This role involves troubleshooting basic IT issues, handling service requests, and escalating complex problems to higher-level technicians as needed. The ideal candidate is customer service-oriented, has strong technical troubleshooting skills, and thrives in a fast-paced, team-focused environment. Key Responsibilities: Act as the first point of contact for all technical support inquiries via phone, email, or ticketing system. Answer Support Calls in a timely manner as they come into the Call Center. Diagnose and resolve common IT issues, including hardware, software, network, and application-related problems. Assist with user account management, password resets, and basic Active Directory administration. Provide remote troubleshooting and basic on-site support if required. Log all support requests accurately in the ticketing system and follow up with clients to ensure timely resolution. Escalate unresolved or complex issues to Level 2 or Level 3 support as needed. Document resolutions and update knowledge base articles for common issues. Support end-users in the installation, configuration, and maintenance of workstations, printers, and peripherals. Monitor and respond to system alerts and notifications. Follow established IT policies and procedures while delivering exceptional customer service. Requirements Required/Preferred Qualifications & Skills: 1+ years of experience in IT support, preferably in an MSP or help desk environment, is recommended. Must have the ability to work overnights and weekends as needed Basic understanding of Windows and Mac operating systems, Microsoft 365, and common business applications. Familiarity with networking fundamentals (IP addressing, DNS, DHCP, VPN, Wi-Fi). Experience using remote support tools and ticketing systems. Strong analytical and problem-solving skills with the ability to multitask. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus. Familiarity with remote monitoring and management (RMM) tools. Basic knowledge of cybersecurity best practices.

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in the Payments Solution Center group, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. This group provides 24/7 support to clients that leverage digital, end-to-end solutions that help them manage their business and working capital. In this role you will serve as a primary support contact for Latin America based internal and external clients utilizing various digital channels, file delivery and Application Program Interface based services for both transaction initiation and reporting. As you support our clients, you will work on many different problem types, of varying complexity, across multiple products, and lines of business. Job responsibilities Manage interactions with business partners at all levels across multiple lines of business Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations Assist in the improvement of operational stability and availability through participation in problem management Assist in monitoring production environments for anomalies and address issues using standard observability tools Identify and document basic issues and potential solutions for business and technology stakeholders Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes Flexibility to work in a 24/7 hybrid work environment, across various shifts, and US holidays where supported LATAM markets are open. Required qualifications, capabilities, and skills 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services 1+ years of Customer Service experience Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud Ability to effectively manage operational risk through adherence to established procedures and controls Preferred qualifications, capabilities, and skills Portuguese language skills strongly preferred Technical support experience Exposure to one or more general-purpose programming languages or automation scripting Exposure to Information Technology Infrastructure Library (ITIL) framework Effective analytical approach and complex problem-solving skills

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: # S2LCCZ Location: Tampa, FL Duration: : 1 year (with possible extension) • Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. • provide remote O365 on workstations and mobile • Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. • Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications Additional Information For more information, Please contact Shubham ************

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Help Desk Technician I Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve along with their business. Our custom-tailored solutions can be delivered modularly, or as a complete, end-to-end service; providing an unrivaled level of accountability for our clients' communications, managed IT and cloud-based services. Access One's services give businesses back their time and increase their productivity. Our clients' success is our success. Why a Career at Access One An opportunity to grow your career and expand your knowledge Professional development and growth through continual learning Recognition of all your accomplishments, large and small A chance to relax and enjoy your co-workers at company events Access to health programs such as gym membership incentives Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning Volunteer and donation opportunities to help improve our community What you will do The Help Desk Technician II is responsible for supporting inbound tickets and phone calls for multiple clients in a fast-paced environment across diverse network environments. The primary role of this position is to provide outstanding customer service for Tier 2 service requests, incidents, and problems reported by end users as well as assisting or taking over issues from our Tier 1 team members. These type of issues/request can range from working with end user workstations, servers, virtualization, printers, networks, and any vendor specific hardware and software that a client may use. Access One is looking for a confident and knowledgeable technician that is willing to go the extra mile to provide outstanding customer support with a “can do” attitude. Job Responsibilities Provide support of incoming requests to the help desk via phone and/or ticketing system to ensure courteous, timely, and effective resolution of end-user issues. Ability to prioritize incidents, alerts, and service requests according to defined processes to meet defined SLAs. Technical support at the network level: WAN/LAN/WLAN, Firewalls, Routers, and Switches. Experience with Cisco, Meraki, and SonicWALL is a plus Remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor and manage Microsoft Windows 10/11 Operating Systems. Monitor and manage Microsoft Windows Server 2012/2016/2019 Managing and Administrating clients Microsoft O365 environments Previous experience of using an RMM is a plus Maintain internal and/or client-facing documentation as changes or knowledge is found Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions. Support of backup and disaster recovery solutions. Datto is a plus Work closely with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance. Improve customer service with the ability to seek opportunities to increase client satisfaction and deepen client relationships Fast and timely turnaround on all customer requests and escalations Both being able to receive escalated service requests as well as knowing when to escalate requests to appropriate higher-level team members or departments when needed Responsible for entering time and expenses as it occurs in our ticketing system Ability to work independently with locating information to assist a customer/vendor Ability to assist and or train other team members when assistance is needed Who you are Having worked in an MSP environment is a plus Minimum High School Diploma or equivalent College-level courses in IT and/or certification preferred Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, Azure AZ-900 or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One. Minimal 2 years of experience in similar role Advanced understanding of operating systems, business applications, printing systems, and network systems Advanced diagnostic skills of technical issues NinjaOne RMM /ConnectWise PSA experience strongly desired Knowledge of IT applications, processes, software, and equipment Strong organizational and customer service skills Interpersonal skills: such as communication skills, active listening, and customer-care Ability to multi-task and adapt to changes quickly Ability to work in a team and communicate effectively Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to work in a fast-moving environment Salary Range: $22-23/hour DOE Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REMOTE 7 AM to 4 PM CST

Provide technical hardware and software support to all TFHC users. Includes installing/moving equipment. Identifying and troubleshooting network issues. Providing PC hardware and software support. Essential Duties & Functions • Provides client networking connectivity and telecommunications support. • Tracking and documentation of hardware inventory. • Track, Maintenance, and documentation of user support issues. • Desktop/Laptop, phone, and printer set-up and maintenance. • Engage with Vendors/Providers to support hardware, software, and other IT Services. • Provides status updates and reports to IT Leadership. • Assist and consult with other specialists on various support issues or projects. • Identify needs for function-specific new policies and procedures; and to implement upon approval. • Demonstrated ability and skill in written communication and interpersonal skills. • Safe driving and operation of company vehicle as necessary to perform job duties. Must also have reliable transportation and proof of insurance. • Managing multiple projects simultaneously while maintaining high customer service standards. • Other duties as assigned. Required Education, Certifications, Licenses, & Training • Associates degree in related field or professional experience of 2 or more years with equivalent skills, training, and application Required Years of Experience • A minimum of (2) years of increasingly responsible experience in IT Support Required Knowledge, Skills, and/or Abilities • Knowledge of PC Hardware/Software components • CompTIA A+ and/or Network+ certifications preferred. • Strong Analytical Thinking and Troubleshooting Skills. • Knowledge of principles and operations of computer systems and related peripheral equipment. • Having a working knowledge of common information technologies and systems.

Main Duties & Responsibilities Primary Job Role Develop and maintain relationships with key decision makers and promote all available products and solutions offered by SITECH. Collaborate with Machine Salespeople to promote products and services offered by SITECH. Provide customer training on unit operation and maintenance needs. Participate in business trade events, maintain memberships in trade organizations. Ensures customer is completely informed as to the dates, delays, etc. of delivery and ensures all deliveries are followed up on to establish customer satisfaction. Assist in resolving customer related opportunities. Advises SITECH General Manager of corrective action taken. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support. Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs. Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input. Company Overview Our team of experienced construction professionals offer the end-to-end integrated solutions and best-in-class support you've come to expect and rely on from your Trimble dealer. As the sole Trimble dealer operating in north and central Florida, SITECH North and Central Florida offers a centralized, one-stop location for all of your advanced construction technology needs. From heavy and highway construction, to precision agriculturalguidance, to jobsite positioning technology and asset tracking, SITECH has the experience, and the knowledge to ensure that you have the tools you need to succeed. You can easily contact your sales, support, and office contacts through SITECH North and Central Florida phone numbers and email addresses. SITECH has made it a priority to ensure that you can contact us, and be sure that you can get the answers you need, right when you need them Qualifications Education and Experience Formal Education High School diploma or GED Experience 1-2 years Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Valid Driver's License Not Required but Highly Desired Criteria 1 to 3 years of experience in sales of construction technology or heavy equipment preferred. Experience with Trimble GPS, Robotics, Topcon, Leica GPS. Basic computer knowledge. Updating of Knowledge Job requirements change requiring re-training to stay current every 1-2 years. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving Job requires problem solving ability, established examples / guidance are not always available Creativity Job requires creativity as part of carrying out daily activities. New approaches are encouraged. Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process. Working Environment Stress Load Regular exposure to these stresses (20-80% of the time). Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work . Work Schedule Work is scheduled after regular business hours with frequent requirements to work days, holidays and weekends. Organizational Impact A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives. Supervisory Responsibility Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team) Physical Demands "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) O: Climbing O: Balancing O: Stooping O: Kneeling O: Crouching N/A: Crawling O: Reaching O: Standing O: Sitting O: Walking O: Feeling N/A: Fingering O: Grasping O: Repetitive Motion C: Talking C: Hearing O: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs.

Who we are We're The Beck Group, the largest and most innovative integrated building firm in the country. We are focused on delivering design and construction excellence on a broad range of project types. Headquartered in downtown Dallas, with offices in Atlanta, Austin, Charlotte, Denver, Fort Lauderdale, Fort Worth, Mexico City, and Tampa, we believe a better process and outcome results from working together. At Beck, you will find yourself surrounded by passionate colleagues who have a collaborative mindset and care about each other. We are committed to hiring the best and brightest within our industry, and that's why we are seeking experienced professionals like you to help transform the industry and continue building Beck's respected reputation. What you bring to the table The Beck Group has an immediate need for an IT Support Technician to join the technology team in our Tampa office. The IT Support Technician is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is responsible for maintaining computing and printing environments by providing onsite, and remote hardware and software system support. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. This individual will provide hardware diagnostics and repair on laptops, printers, and server equipment for field sites/offices. Regular travel is required. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person. The position involves the following essential functions: * Assists jobsite/field personnel with technology issues * Installs, supports, and maintains operating systems and applications for Windows, Mac OS, iOS, and Android platforms * Assists with implementation and troubleshooting of network configurations at remote sites * Assists with maintaining and troubleshooting conference room audio/visual hardware * Determines hardware and software requirements related to field sites * Diagnose software issues across a wide range of software * Diagnose workstation hardware issues and replace defective components * Coordinates and collaborates with IT staff on projects, tasks, and day-to-day activities * Perform related duties as assigned by supervisor * Maintains compliance with all company policies and procedures * Accurately record, update, and document requests using the IT service desk system * Maintain excellent verbal and written communication skills effectively with technical and non-technical colleagues at all levels in the organization * Training/instructing end users in IT system and application use * Maintain a world class level of customer service, ensuring that all customers are treated respectfully and their requests met in a timely manner * Continually learn new skills and apply new methods in a dynamic and collaborative environment * Create, maintain, and publish relevant support documentation to assist users in the quick resolution of their incidents and service requests and enable them to become more self-sufficient KNOWLEDGE/SKILLS * 3+ years experience of hands-on and remote support * Degree from 4-year or technical college, or equivalent experience * Must have excellent communication and customer service skills * In-depth knowledge required of desktop and laptop hardware * In-depth knowledge required of Windows 10/11, iOS, Zoom, Teams, modern web browsers, and Microsoft Office suite. Knowledge of Adobe Photoshop, Bluebeam, SharePoint, Mac OS, is preferred. * Experience with laptop imaging and software deployment tools * Experience creating application packages a plus * Able to manage priorities and tasks without direct supervision * Strong troubleshooting skills required * Ability to learn new software and systems rapidly a must * Prior experience in supporting software and Windows-based hardware. Must have a solid working knowledge of Microsoft products and networks. * Experience with architecture programs in the Autodesk suite, Rhino 3D, and SketchUp is preferrable * Desire to continue education through trade shows, seminars, online courses, etc. * Works well autonomously and in a team-oriented environment * Strong ability to multi-task and communicate effectively with other departments * Strong attention to detail and the ability to follow problems to their resolution * Ability to prioritize, manage and perform under pressure Working Conditions Responsibilities sometimes require working evenings and weekends with little advanced notice. Travel to regional offices and project sites required. This position supports the Atlanta and Tampa offices, so monthly travel is required. Physical Demands Frequently required to sit, stand, and move about the office; frequently operates a computer and other office productivity equipment; constantly communicates with Beck employees and external vendors/consultants; ability to adhere to timely and consistent attendance; ability to lift 40 pounds. Some project sites may require proof of vaccination or recent negative COVID-19 test. Beck's Benefits At Beck our team member experience goes beyond your day-to-day work activities - we also want to support the rest of your life goals, milestones and challenges. We strive for thrive - we want you to thrive in your wellbeing, finances, and community. In addition to robust coverage for medical, dental, vision, life & disability benefits, Beck is pleased to offer its team members: * 401k match and free SmartDollar program for financial wellness * Free dedicated financial coach * Personal health & fitness program for tracking activities & earning rewards * Paid family leave * Health discounts on medical premiums * Free comprehensive health screenings * Free health coach program for weight-loss & hypertension management * Financial & behavioral support for family forming journeys (ex. Fertility, adoption, pregnancy, and parenthood). * Free Life Coach * Pet insurance discount * Organized projects and events to support our communities Join our team and build your future with Beck. The Beck Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

… If you are an innovative, motivated, tech guru who thrives in a fast-paced and fun environment, then the IT Support Technician role is perfect for you! In this role, you will serve as the point of contact for all IT-related incidents and service requests, providing top-notch customer service and innovative proactive solutions to all employees. position details/responsibilities… Identify, diagnose and resolve technical issues through hands-on support and training. Manage multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment. Assist other departments with technology requests and the setup of new workstations. Organize asset requests, applications, security and other IT projects. Serve as customer liaison at our Tech Deck. here's what we're looking for… 3-5 years of relevant technical experience is required. Strong computer skills, including proficiency in Microsoft Office troubleshooting and configuration. Bilingual (English and Spanish) is preferred. Bachelor's degree in computer science or related field is preferred, but not required. Ability to provide consistent, world class level of service. Extremely organized and highly motivated with strong tech savvy skills and the ability to adapt to constantly changing priorities. Proactive mindset focused on continuous growth. Demonstrate and uphold all of Power Design's core values, which include integrity, accountability, teamwork, innovation and growth. At Power Design, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Power Design believes that diversity and inclusion among our teammates is paramount to our success as a national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool nationwide

Working Title: FDC-CRIMINAL JUSTICE INFORMATION TECHNICIAN -70045277-CIRCUIT 06-A PINELLAS PARK, FL Pay Plan: Career Service 70045277 Salary: $33,760.22 Annually Total Compensation Estimator Tool * OPEN COMPETITIVE ADVERTISEMENT* Criminal Justice Information Technician - 70045277 This advertisement is for a Career Service position located at Circuit 06-A Pinellas Park, FL. Salary: $33,760.22 Annually SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY. SPECIFIC DUTIES & RESPONSIBILITIES: * Receives, records and secures payments made by probationers, parolees, and community controlees. Ensures maintenance of accurate data in identifying, crediting and recording such payments. Systematically reviews and audits payment logs generated by computer. * Receives payment and provides receipts to offenders and probation officers. References and research records for error corrections and returned checks. Performs daily reconciliation ensuring accuracy of documents provided to correctional probation supervisor for review and approval. * Compiles transmittal correspondence, summaries, breakouts and fiscal reports for management control. Coordinates with correctional probation supervisor and other staff to maintain information flow and provide necessary data. * Reviews, verifies, makes grammatical changes as needed, and reproduces documents for final submission to the court, criminal justice agencies, and other internal and external recipients. * Maintains and ensures confidentiality of office materials (reports, files, printed paperwork, correspondence, etc.). Collects data from the automation system for statistical reports and maintains daily records of pending and completed investigations. * Reviews reports from various locations and composes notices for review or investigation. * Assists with the preparation of vehicle/travel vouchers for staff and serves as an office receptionist as needed. * Takes required photos of probationers, parolees, and community controlees and/or providing guidance to them on the appropriate location for photographing. * Provides responses to general information inquiries from criminal justice agencies and local officials. * Assists in record/file creation, retention, and preparation for destruction. * Maintains equipment, supplies, and assists with the oversight of the supply inventory, expenses, and documentation for supply purchases. * Performs other related duties as assigned. BENEFITS: * Paid vacation, sick leave, and holidays. * Comprehensive health insurance and life insurance with accidental death and dismemberment benefits. * Supplemental Dental, Vision, Life, Disability and Hospitalization insurance. * Tuition-Free college courses. * Retirement Plans with the Florida Retirement System: * Pension Plan (Traditional Retirement Pension Plan) * Investment Plan (401(K)-Type Retirement Plan) * Deferred Retirement Option Program (Drop) * Deferred Compensation * Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption. REQUIRED QUALIFICATIONS: Please note, when submitting a college/university degree, if selected for this position official transcripts will be required. * Must possess a High School Diploma or its equivalent Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at **************. Applications will be accepted until 11:59 PM EST on the closing date. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location: PINELLAS PARK, FL, US, 33781

Provide technical hardware and software support to all TFHC users. Includes installing/moving equipment. Identifying and troubleshooting network issues. Providing PC hardware and software support. Essential Duties & Functions * Provides client networking connectivity and telecommunications support. * Tracking and documentation of hardware inventory. * Track, Maintenance, and documentation of user support issues. * Desktop/Laptop, phone, and printer set-up and maintenance. * Engage with Vendors/Providers to support hardware, software, and other IT Services. * Provides status updates and reports to IT Leadership. * Assist and consult with other specialists on various support issues or projects. * Identify needs for function-specific new policies and procedures; and to implement upon approval. * Demonstrated ability and skill in written communication and interpersonal skills. * Safe driving and operation of company vehicle as necessary to perform job duties. Must also have reliable transportation and proof of insurance. * Managing multiple projects simultaneously while maintaining high customer service standards. * Other duties as assigned. Required Education, Certifications, Licenses, & Training * Associates degree in related field or professional experience of 2 or more years with equivalent skills, training, and application Required Years of Experience * A minimum of (2) years of increasingly responsible experience in IT Support Required Knowledge, Skills, and/or Abilities * Knowledge of PC Hardware/Software components * CompTIA A+ and/or Network+ certifications preferred. * Strong Analytical Thinking and Troubleshooting Skills. * Knowledge of principles and operations of computer systems and related peripheral equipment. * Having a working knowledge of common information technologies and systems.