Technical Support Specialist Jobs in Mableton, GA

Are you passionate about technology with network experience and are looking for a challenging role in IT as a Senior Systems Support Specialist? Realized Solutions, Inc. (RSI) is a full service IT consulting and Managed Services Provider to businesses in various different industries. RSI offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as 360° cybersecurity programs, Incident response, Security Operations (SOC) and cybersecurity consulting. We are looking for an IT Senior Systems Support Specialist to service a global client. The position requires an onsite work environment to assist client team members. Must be reliable, punctual and have a clean driving record. Highly motivated team player with great interpersonal skills to fit into a great office environment. Responsibilities Provides an exceptional customer experience with every interaction. Offers prompt technical assistance in response to support calls, emails, service tickets, on-site client visits, and internal requests. Log all requests in ticketing system and escalate urgent issues. Maintain, monitor, and improve hardware and systems, perform preventative maintenance, meet expectations of Service Level Agreements (SLA). Test upgrades, interfaces, and fixes to assure quality, security, and customer satisfaction. Train end users in the use, customization, and security of system applications. Assess workflow and unmet business needs seeking strategies and solutions for improvement. Provide escalation assistance to junior team members troubleshooting network, email, printing, anti-virus, application issues, etc. Configure and install Servers, Desktops, Printers, BDR's, equipment, and software. Maintain up-to-date documentation of client networks and systems. Complete client technical reviews and propose solutions, options and quotes. Pursue Microsoft Certifications, Professional Development, and Technical Training. Adhere and assist in the implementation of security protocols and best practice. Promote company values, initiatives, policies and procedures. Participate in on-call rotation. Skills and Experience Motivated leader with excellent time management and mentorship skills. Excellent problem-solving/troubleshooting abilities Respects confidential client and organization information and intellectual property. Excels in a dynamic, demanding environment with shifting priorities and requirements. Bachelor's degree or commensurate technical work experience Strong understanding of Microsoft Best Practices. Advanced technical knowledge of Microsoft 365, Azure, and network infrastructures. Advanced technical knowledge of Meraki networks, PowerShell scripts, MS Teams, Crowdstrike, Netwrix Auditor, and Panther. Clean driving record with valid driver's license. Ability to lift minimum of 50 lbs.

Duluth, GA or St. Joseph, MO 9am-6pm The Veterinary Technical Support Specialist serves as a key technical resource by offering expert product support, compassionate customer service, and veterinary guidance on disease management and control. This role involves providing clear and professional communication via various channels (telephone, email, etc.) to veterinarians, veterinary support staff, employees, and animal owners regarding product inquiries, quality complaints, and suspected adverse events related to the use of products. Responsibilities: Provide veterinary support and guidance on products, including disease management, product usage, and control strategies. Respond to product-related inquiries, quality complaints, and adverse event reports from veterinarians, veterinary support staff, and animal owners in a professional and empathetic manner. Determine the appropriate course of action based on product specifications, customer needs, and company guidelines. Ensure compliance with all relevant U.S. regulations (FDA, USDA, EPA) concerning the capture, maintenance, and reporting of adverse events and technical complaints. Maintain current knowledge of GMPs, pharmacovigilance regulations, and complaint-handling procedures to uphold the highest standards of regulatory compliance. Deliver accurate information in response to customer queries and ensure resolution within established timelines. Record and document all customer interactions and incidents in accordance with BIAH SOPs. Support ongoing monitoring and reporting of adverse events and complaints to the appropriate regulatory bodies. Stay updated on new product developments, industry trends, and evolving regulations. Provide feedback to internal teams on recurring issues, potential product improvements, or customer insights. Qualifications: A Doctor of Veterinary Medicine (DVM) or Veterinary Medical Doctor (VMD) degree from an accredited veterinary school is required. Must possess a current and valid veterinary license in at least one state. A minimum of three (3) years of veterinary practice experience is required. Experience working in a regulated animal health environment, veterinary call center, or technical support role is preferred. Strong understanding of customer service needs within a regulated environment, including knowledge of applicable Good Manufacturing Practices (GMPs), pharmacovigilance regulations, and complaint handling compliance requirements.

ADP Technology Services, Inc. seeks a Sr. Mgr, Client Tech Product Support at our Alpharetta, GA loc. respons. to oversee dvlpnt & exctn of scripts to ensure app code meets bus reqs & perform. stndrds. Bach's deg, in Comp. Sci, S/w. Engg. , Biotech, Info. Sys. , or a rel. field + 5 yrs of rel. exp. req. ADP will accept a Master's deg. + 2 yrs. rel. exp. 2 yrs. of exp. must incl: Work w/lg scale sec sys; Work w/in API ecosys; APIs to invstgt & resolve cmplx tech issues; Collab w/dvlpnt teams to address critical issues & implem. fixes; API design & archit; Collab w/highly tech teams, prod mngnt, & sr leaders to align API supp & infrast. mngnt w/goals & strtgs; API sec. ; Utilize exstng models & autom. tools to address API issues; Secure tranacts via APIs; Oversee bus critical clients & spprt escltns; SOAP Web Srvs; REST Srvs; HTTP/S, TCP/IP, SFTP, FTPS, & FTP; Integ. frwks, incl. Apache Camel; S/w dvlpnt exp using Java, Python, J2EE, MySQL, Micro-Srvs, Spring or Hibernate; Triaging prod. issues using mntrng sltns such as Splunk or AppDynamics; Machine Learning Mdls incl. Trad Mdls (Linear/Logistic or any CART mdls), Deep Learning Neural Models & frwks (Keras/TensorFlow); Provide insights on tech supp, infrast, & API srvs enhnc prod & drive bus growth; Commun w/ ext. users to undrstnd API-related needs & provide solns; Creation & mntnnce of cmprhnsv API doc, ensuring accrcy & user-frndlnss. To apply, please respond to req. 262353 at ************ adp. com. Alternatively, applicants may mail their resume to the following address referencing req. 262353: 1 ADP Blvd. , MS 248, Roseland, NJ 07068.

The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions Operates Care Logistics' 24/7 technical support services in partnership with Manager, Customer Support Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or phone Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms Serve as an advisor to post live customer technical resources or application administrators to isolate root causes of technical issues and guide customer on alternative solutions Represents company as first point of contact for technical issues for post live customers Exercise discretion and independent judgement to evaluate technical impact to customer operations, consider multiple possibilities for resolution and determine need to escalate issues resulting in the utilization of additional company resources based on severity Own coordinating triage, data collection, solution brainstorming, solution selection, solution execution and status communication during critical situations with multiple internal departments and customer resources Ensuring customer support problems are resolved promptly and effectively according to the support policies and procedures. This may involve working with other internal departments or external vendors to resolve more complex issues Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required Updating internal technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information. Maintaining technical knowledge by staying up to date with the latest company product developments and technical trends to provide effective technical support to customers Participating in after hours on-call, utilizing additional support staff and other Solutions Delivery resources as needed Reporting customer related activities, issues, escalations, and enhancements accordingly to management in adherence to support policies and procedures Providing assistance with customer data analysis and analytics requests Conducts job duties in accordance with the Corporate Values and Culture Respects all individuals without regard to their position. Understands that there is no class system. Seeks first to understand before responding, doesn't rush to judgment. Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me” Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. Communicates problems directly, not engaging in rumors or gossip. Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: Bachelor's degree or certifications in related technical field required Experience with Windows and Microsoft Office required 1 - 2 years of customer service experience preferred AWS Cloud experience desired Knowledge of Linux/Unix systems desired Knowledge of SQL desired KNOWLEDGE, SKILLS, AND ABILITIES: Ability to develop strong and productive working relationships with others Ability to form strong team bonds and enhance team performance Good organizational and quality management skills with ability to handle multiple, competing tasks and priorities Ability to cope with innovation and methodology changes in a fast-paced environment Good interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.) Good oral and written communication skills Good customer management skills Good time management skills Good observational skills to collect data and validate information Good critical thinking skills to resolve incidents quickly and consistently Good analytical skills with the ability to critically evaluate information gathered from multiple sources, reconcile conflict using independent judgement, relay high-level information with details to appropriate resources Ability to contribute to and maintain technical documentation

Job Title: PC Workstation Refresh Technician - Intermiodate Schedule: On-site (5 days a week), 8 AM - 5 PM Salary: Based on experience Position Overview: seeking a PC Workstation Refresh Technician to support and manage our robust Microsoft-based network. The ideal candidate will have experience with Windows operating systems, Microsoft Office 365, MS Teams, and basic desktop and networking support. This role will focus on building and deploying new devices, troubleshooting hardware and software issues, and ensuring seamless network communication. Key Responsibilities: Provide support for a Microsoft-based network running Windows 10/11, Microsoft Office 365, MS Teams, etc. Offer basic desktop and networking support, including troubleshooting OS error conditions, IPConfig Command, Active Directory, DHCP, DNS, and Group Policy. Execute equipment replacement activities, including receiving, moving, and staging equipment for build/imaging. Conduct pre-deployment asset discovery by interviewing clients and scanning existing assets for applications and settings. Utilize KP tools to execute PC activity, including data transfer, recovery, and profile management. Collaborate with teammates to identify process improvements and escalate issues as needed. Update the asset management system to reflect work performed, and monitor daily activity. Perform PC hardware and software installation and maintenance. Troubleshoot network usage and resolve communication problems independently. Assist other technicians as needed. Required Qualifications: Minimum of 2 years of experience in PC support and deployment. Minimum of 2 years of experience in PC hardware troubleshooting and repair. At least 1 year of experience with direct client interaction and proven customer service. Proficiency in installing Windows, software, and applications. Strong attention to detail with the ability to follow written and verbal instructions. Quick learner with the ability to manage multiple tasks simultaneously while maintaining quality results. Professional appearance and behavior, including punctuality. Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Access). Adaptability to changes in processes or required activities. Commitment to learning and relating technical concepts promptly. Preferred Qualifications: Experience in healthcare IT is a significant plus. Mac experience is a plus. Physical Requirements: Ability to lift up to 50 lbs (requires two people) as needed, at least once a week. Regular lifting of up to 20 lbs as needed, at least once a week. Equipment & Travel: Technicians may be required to transport equipment valued at up to $3,000 in their personal vehicle. This may occur daily, with an average transport distance of 20 miles. Driving a KP vehicle may be required at some sites; technicians must be trained and certified to ensure insurance coverage through KP. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

About Us: TinyMobileRobots is revolutionizing the way sports fields, parking lots, and other surfaces are marked. We design and manufacture cutting-edge autonomous linemarking robots, empowering our customers with efficiency, precision, and ease of use. We are a rapidly growing company seeking a dynamic and experienced Technical Support Team Lead to join our team and ensure our customers receive exceptional service. Job Summary: As the Team Lead, Technical Support, you will be responsible for leading and mentoring a team of technical support specialists, providing exceptional technical assistance to our customers using our linemarking robot technology. You will ensure timely and effective resolution of customer inquiries and technical issues, contributing to high customer satisfaction and loyalty. This role requires a strong technical background, excellent leadership skills, and a passion for customer service. Responsibilities: Team Leadership & Management: Lead, mentor, and motivate a team of technical support specialists. Schedule and manage team workloads to ensure timely response and resolution of customer issues. Conduct regular team meetings and performance reviews. Develop and implement training programs for team members. Foster a collaborative and supportive team environment. Technical Support & Troubleshooting: Provide expert technical support to customers via phone, email, and online channels. Diagnose and resolve complex technical issues related to the linemarking robots, software, and related systems. Document customer interactions and technical solutions in a clear and concise manner. Escalate complex issues to engineering or product development teams as needed. Maintain a comprehensive knowledge base of product information and troubleshooting procedures. Customer Relationship Management: Build and maintain strong relationships with customers, ensuring high levels of satisfaction. Proactively identify and address potential customer issues. Gather customer feedback and provide insights to improve product and service quality. Manage and resolve customer complaints and escalations. Process Improvement & Reporting: Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team. Monitor and analyze key performance indicators (KPIs) to track team performance and identify areas for improvement. Generate regular reports on support metrics and customer feedback for management. Contribute to the development of product documentation and training materials. Qualifications: Bachelor's degree in a technical field (e.g., Engineering, Computer Science, Information Technology) or equivalent experience. Minimum of 3-5 years of experience in a technical support role, preferably in a robotics, automation, or related industry. Proven experience leading and managing a technical support team. Strong technical aptitude and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Experience with Zendesk or other ticketing systems. Experience with GPS/RTK systems is a plus. Experience with robotic systems or automation is a strong plus. Valid driver's license and ability to travel as needed. Benefits: Competitive salary and benefits package. Opportunity to work with cutting-edge technology. Dynamic and collaborative work environment. Growth and development opportunities. If you have any question feel free to e-mail Global Service & Support Director Tina Stenshøj Kaysen at ************************ TinyMobileRobots is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.

PHP is seeking a travel nurse RN Clinical Support Specialist for a travel nursing job in Atlanta, Georgia. Job Description & Requirements Specialty: Clinical Support Specialist Discipline: RN Duration: 13 weeks 40 hours per week Shift: 8 hours, days Employment Type: Travel PHP Job ID #423929. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: EUH Centralized Clinical Support RN Wound Care About PHP At PHP, you are always the first focus! For us, it isn't simply about hiring staff, it's about building a solid family of healthcare professionals by expanding their premium employment opportunities, guiding them through every step of the process, and providing them with the highest compensation and best benefit packages in the industry. With over 20 years of experience, travel contracts in all 50 states and internationally, and many industry awards and recognitions, Premier Healthcare Professionals focuses on quality, not quantity. That is our commitment!

THE OPPORTUNITY SANY America is looking to recruit a driven, forward-thinking, and highly motivated Technical Services Specialist (TSS)-Field. With the deep investment and backing of SANY Group, the Sany America's business expects to grow significantly in the coming years. Critical to this growth is the appointment of a high-quality TSS who is responsible for overseeing technical support for dealers and customers. This position will be both office-based and field-based, who will work closely on problem resolution. This TSS is responsible for working with dealers and customers to ensure prompt repair of heavy construction machines (such as motor graders and compaction rollers) and the development of solutions for known and emerging issues based on service cases and field experiences. This role will require someone who can balance multiple tasks while being a problem solver that can resolve complex machine issues. This Peachtree City, GA based position will support road construction equipment cross the U.S. and Canada...primarily for road-making heavy equipment. KEY RESPONSIBILITIES The TSS is expected to: Technical · Work with dealer technicians to resolve complex technical issues in a timely manner. · Review cases for dealers and customers in assigned region, support case resolution. · After resolving an issue develop a technical knowledge document that can be used for future similar problems · Ensure all dealers are up to date on all product changes and service bulletins. · Work with the TCSM to ensure that dealer technicians obtain SANY training and obtain certifications. · Provide remote and onsite technical support to troubleshoot and repair SANY equipment. This could include being directly involved with troubleshooting and doing the repair in order to train dealer technicians. · Work with Sany Engineering team to support a Field Follow Program for new model concepts. · Review assigned Service Manuals and other technical publications to ensure that these are correct and meet market requirements. · Work on Manager assigned projects to drive problem resolution to emerging issues. Parts · Assist dealers to determine correct parts required to repair specific machines. · Identify errors in manuals and provide information to correct these errors. Warranty · Work with dealers to ensure correct warranty submission when assisting in the problem resolution. · Assist in the development of Flat Rate Job guides. Other Duties · Identify and report on product quality and emerging product reliability issues. Collaboration · Intra-departmental: Territory Customer Support Managers, Warranty Team · Inter-departmental: Training & Development, Engineering, Regional Business Managers, District Sales Managers, Parts, Marketing, Product Managers, Accounting, Sales Operations · External: Dealers, Customers, 3rd Party Attachments providers PROFESSIONAL EXPERIENCE & QUALIFICATIONS The ideal candidate will: Knowledge of Heavy Off-Road Equipment of Sany America or other similar types with appropriate technical aptitude. Ability to understand and read technical manuals, parts manual, electric and hydraulic schematics. A customer-centric and service-oriented mind-set with a passion for customer service. Computer literate with experience of Microsoft Word, Excel and Salesforce Positive professional attitude Attention to detail in order to promote positive customer interactions. Have strong communication, presentation, and teamwork skills with the ability to build trust and credibility globally, which includes winning approval from various stakeholders. Strong organization and prioritizing skills Team player but also able to work under own initiative. Be driven to win, goal-directed, adaptable and agile, and people focused with the ability to influence cross-functional teams without formal authority. Demonstrate a high degree of creativity and mature judgement in anticipating and solving non-reoccurring, unprecedented problems. Have a Root Cause/Countermeasure approach to problem solving (analytical vs. intuitive). Have high energy with a strong sense of urgency who is resilient and self-confident. Valid Driver's license with a clean driving record Travel up to 75% Strong Candidate Will Have Minimum of 3 years of experience in the construction, industrial or agricultural equipment industry Technical Certification (preferred)

As an IT Risk Senior Associate, you will get the opportunity to grow and contribute to our clients' business needs by helping them understand their business risks and assist in addressing risk in both proactive and responsive contexts for the Risk, Compliance & Controls Practice - all with the resources, environment, and support to help you excel. You'll collaborate with teams to execute and report on risk management, internal control and internal audit engagements that develop, assess, or improve the design and operating effectiveness of IT risk management and internal control activities. From day one, you'll be empowered by the greater Risk team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently. Your day-to-day may include: Actively participate in client engagements from start to completion, with a focus on executing and reporting on assigned project tasks that include co-sourced and outsourced IT internal audit, IT internal control assessments, IT risk management program assessments, tests of IT control design and operating effectiveness for Sarbanes-Oxley (SOX) and other compliance requirements, and helping clients design and implement IT controls Obtain an understanding of clients' industry, objectives, strategy, operations, processes, IT systems, and controls Execute IT control design and operating effectiveness test procedures based on engagement scope, and client environment risk factors Bring an innovative and analytical mindset to help our clients solve business issues and enable more efficient project execution Work with the project team and client to deliver services in accordance with project leadership and client expectations Work collaboratively with colleagues across Advisory Business Lines (ABLs) and with other Grant Thornton Service Lines (e.g., Audit Services and Tax Services) Meet or exceed defined performance metrics Other duties as assigned You have the following technical skills and qualifications: Bachelor's degree in Accounting, Finance, Information Technology, MIS, or a related field is required Minimum 2 years of related work experience with a professional services firm, or part of an internal audit function CISA, CISSP, CISM, CPA license/certification preferred Understanding of IT risk management and cybersecurity risk management standards (COBIT, NIST CSF, etc.) Experience in assessing the design and operating effectiveness of IT risk management and IT controls (IT general controls, application controls, etc.) for Internal Audit, SOX compliance, or other risk management activities Experience assessing configuration and controls of ERP systems (SAP, Oracle, PeopleSoft, JD Edwards) a plus Experience assessing configuration and controls of SAP ECC, S/4 HANA, etc. (BASIS and security administration, process controls, etc.) a plus Strong understanding of IT general controls, and current focus areas of external financial statement auditors Experience assessing GRC and Identity and Access Management (IAM) solutions a plus Experience assessing at least one (preferably multiple) operating system (OS/400, Windows, UNIX, etc.), database system (Oracle, SQL, etc.), and IT infrastructure / network component (domain controllers, firewalls, routers, intrusion prevention / detection solutions, etc.) Experience with ACL, IDEA, QlikView, QlikSense, Tableau, Spotfire, or other analytics and visualization solutions Ability to execute multiple engagements and completing priorities in a rapidly growing team environment Exceptional client service, communication, analytical, organizational and project management skills Strong computer skills, including proficiency in Microsoft Visio and Office Suite applications Can travel as needed

Product Support Specialist - Late Shift Support (2pm - 10pm EST) Department: Support Reports To: Support Manager Supervisory Responsibilities (if any): N/A Job Scope and Accountabilities: At Kahua, Product Support Specialists provide technical support to Kahua's customers and partners with their use of our Application Platform as a Service solution and our suite of applications for construction project management. Product Support Specialists are assigned a shift each workday where they use their expertise to analyze reported issues, determine root causes, and recommend solutions. Key Responsibilities: Consistently demonstrate Kahua's core values Utilize product knowledge, issue investigation skills, and prior experiences to troubleshoot and resolve reported issues Prioritize support issues and manage backlog of open tickets Consistently demonstrate patience and professionalism in all customer and team interactions Attention to detail Effectively communicate with customers and other Kahua employees Offer best practice solutions to user questions about the Kahua platform Replicate issues and determine proper escalation path to achieve resolution in a timely manner Assist new users with the onboarding experience Document problems, diagnostics, interactions, next steps, and solutions (knowledgebase) in a CRM tool Collaborate with peers, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution Follow up with customers to ensure accurate and timely resolution for their issues Provide an extraordinary customer service experience Identify opportunities for continuously improving our customers experiences with Kahua Strong written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change Must have a passion for learning and demonstrable intellectual curiosity Able to manage competing demands, multiple priorities, while remaining adaptable and flexible Willingness to work a defined shift based on customer volume Experience Required: 4+ years of performing construction software support experience, OR other relevant experience in support or similar industries may be considered in lieu of experience listed Education/Professional Qualifications: Bachelor's degree in business, engineering, IT, or construction preferred. Other relevant experience will be considered in lieu of one of the bachelor's degrees listed Interpersonal Skills: Ability to quickly learn software applications Strong attention to detail and organizational skills, confidence, curiosity, a desire to solve the puzzle Takes immediate action on assignments and uses own initiative to perform other tasks that help team achieve its goals Analytical thinking skills to help define test scenarios Ability to interact and communicate with team members, management, business sponsors, and non-technical clients Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the peers Ability to direct, assign, review, and provide critical feedback on the work of others in a constructive, solution-oriented manner Exhibits alignment with Kahua's Core Values of Teamwork, Customer Focus, Continuous Improvement, Performance and Work-Life Balance Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Kahua, we value a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at *****************.

The Collections Support Specialist will be responsible for providing support to the Collections team by assisting in account reconciliation, processing perm placement fees, customer refunds, and invoice entry in customer portals. May also be asked to perform and oversee specific projects. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Portal billing & Account Reconciliation - 75% • Manages the entry of invoices for multiple customer portals • Account Reconciliation Reporting and Internal Customer Service - 25% • Creates Weekly AR and Commission Adjustment Reporting • Responsible for deposit and perm placement billing • Manages the response and distribution of team email correspondence SECONDARY FUNCTIONS • May work on special projects or other duties as assigned • Participates in month-end closing and reconciliation activities as needed • Communicates with Internal and External Customers QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS • High School Diploma or equivalent with 2-5 years of experience • Bachelor's Degree • College coursework in business and finance is strongly preferred KNOWLEDGE, SKILLS, AND ABILITIES • Ability to adhere to and exhibit the Company Values at all times • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams • Working knowledge of Salesforce or relative CRM systems • Working knowledge of document management systems • Ability to effectively manage multiple competing priorities in a fast-paced environment • Excellent communication skills - both oral and written • Ability to build strong business relationships at all levels • Strong interpersonal skills • Strong attention to detail • Strong organizational and time management skills • Ability to work independently and collaboratively • Solid critical thinking and creative problem-solving skills • Ability to consistently meet goals, commitments, and deadlines • Ability to work with sensitive information and maintain confidentiality

About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Department Information DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES: 1. Due to the nature of the after-hours support role, the candidate would be required to work Monday - Thursday 10:00AM - 7:00PM and Friday 8:00AM - 5:00PM and on some Weekends as needed. Job Summary Provides first and second level technical support to all Kennesaw State University students, faculty and staff via phone, email, remote services, and in-person. Documents and records all information in a tracking system regarding problems/issues or service requests and escalates unresolved issues to the appropriate next level support team. Responsibilities KEY RESPONSIBILITIES: 1. Provides technical support and details on all work performed in the ticketing and tracking system 2. Sources solutions using a curated knowledge base and other resources 3. Performs hardware and software diagnostics and repairs 4. Supports classroom instructional technology and equipment 5. Coordinates the resolution of technical issues using available resources 6. Maintains asset and inventory management 7. Supports required events and conferences 8. Provides back-up support for other team members Required Qualifications Educational Requirements High School diploma or equivalent Required Experience Six (6) months of related experience Preferred Qualifications Additional Preferred Qualifications Familiarity with Audio Visual/Instructional technology Preferred Educational Qualifications An undergraduate or advanced degree from an accredited institution of higher education in a related field Preferred Experience Experience in ticketing and tracking systems Technical support experience in a field or call center environment Experience in supporting Microsoft Windows, Mac OS, Microsoft Office, Microsoft Outlook, Adobe Products, Mobile Operating Systems (iOS, Android) Knowledge, Skills, & Abilities ABILITIES Able to handle multiple tasks or projects at one time meeting assigned deadlines KNOWLEDGE Knowledge of Microsoft Windows, Mac OS, Microsoft Office, Microsoft Outlook, Adobe Products, Mobile Operating Systems (iOS, Android) Familiarity with work tracking or ticketing system, Learning Management Systems, Management Information Systems SKILLS Self-motivated, team player, efficient and dynamic problem solver in a fast-paced high-volume environment Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at ************************************************************************** Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at ************************************************ Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, **************** Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time This position does not require security clearance. Background Check * Standard Enhanced Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. *****************************************************************************************

For more than a century, LIMRA and LOMA have served as the largest trade association supporting the insurance and related financial services industry. Today, we're working with over 700 member companies around the world to help them understand industry trends, inform their strategies, develop their talent, and create solutions that advance the industry. Companies come to us because no other organization is in a better position to help them understand their customers, markets, distribution channels, and competitors. Leading life insurance and financial services organizations around the world rely on their membership for one simple reason - they can make bottom-line decisions with greater confidence. As an employer, we believe that greatness is built from the inside out. It is created by individuals who share common goals, and who support and rely on one another to achieve them. Our core values (Integrity, Customer Focus, Adaptability, Respect and Excellence) guide us in how we treat, respond to and interact with our customers, and one another. We do our best to support our employees in making the most of their lives both inside and outside of work. The Technical Support Analyst position supports LL Global's entire user community across all locations with current and future technology. Successful candidates will possess effective analysis, problem resolution, and configuration skills, as well as strong interpersonal and communication skills. Candidates must be able to work semi-independently as well as work effectively on teams and demonstrate an energetic customer orientation and customer focus. LL Global processes sensitive information on behalf of its members leading to a key responsibility of this position: Maintaining the protection of our computing environment. The ongoing adherence to policies and procedure represents an essential duty for the incumbent. *This position requires onsite presence 3 days weekly Responsibilities of the position include ‘The What' Contribute to effectively managing the protection of LL Global's computing environment by adhering to documented standards and procedures. Work with the Infrastructure team and others to align with and understand LL Global's overall technology vision and environment. Support LL Global's entire user community (all levels of staff, including LL Global management) across all LL Global office locations, as well as remote/home locations. Ensure user needs are met in a timeframe dictated by the customer. Create a high-level of user satisfaction by demonstrating accurate and timely follow-up, strong technical expertise, and effective customer communication. Provide simple to moderately complex technical user support and one-on-one training to technology users. Backup/restore PC and mobile device user profiles and data. Install, set-up, configure, maintain, and troubleshoot desktop PCs, laptops, mobile devices, printers, related software, and peripherals, as directed by others. Perform routine bench and field repairs at defined frequencies or as needed. Document, maintain, upgrade, or replace hardware and software and order/receive replacements parts, as directed by others. Adhere to naming standards and labeling of all assets. Contribute to team efforts to evaluate and recommend PC solutions within and according to LL Global environment guidelines. Monitor and keep pace with new systems technology and participate in developing plans for future system requirements. Collaborate with other IT personnel/teams for escalation, knowledge transfer, and joint tasks; and to establish/complete standards, procedures, and projects. Contribute to continuous improvement efforts by seeking solutions to improve LL Global end-users' experience, to reduce the costs of ongoing support, and to strike a balance between a high level of security and giving our staff the flexibility to work effectively. ‘The How' Adhere to and support LL Global policies and procedures. Demonstrate superior customer orientation and customer focus. Work effectively on a semi-independent basis (given direction by others) or as a team player - whichever role is required for various situations. Complete individual work as assigned, on time. When required, work with associates on a team to implement solutions. Seek out coaching and learning opportunities. Pursue professional self-development. Contribute to LL Global's enterprise continuous improvement effort Pursue operational excellence: Look to learn from mistakes and successes. Share “lessons learned” with others. Motivate yourself to achieve high standards and continuously improve. Qualifications Bachelors' degree in computer science or a related technical field preferred or equivalent work experience. 1-3 years' experience supporting geographically dispersed user communities on the Microsoft product stack, including: Windows 11, Office 365 Applications, and SharePoint online. 1-3 years' experience with/proven understanding of the TCP/IP stack. 1-3 years' experience supporting LAN and WAN networks with hosts running Windows 11. 1-3 years' experience with/proven understanding of application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, FTP, HTTP, HTTPS, CIFS, LDAP, Microsoft AD and Microsoft Azure) and their relationship to end-user applications. 1-3 years' experience testing and installing PC-based software and peripherals. 1-3 years' experience supporting end users with PC-based technologies. • A+ and Windows MCP certification preferred • Experience supporting - Active Directory, Windows Server, and Exchange. - Apple and Samsung smartphones and tablets - Sophos Endpoint Protection - Multi function print solutions - Multi-factor authentication solutions Superior customer service skills. Strong problem solving and analysis skills. Demonstrated ability to complete tasks within established timelines. Solid written and verbal communication skills. Experience in a highly controlled and secured environment with SSAE18/SOC attestation a plus. User technology training experience a plus. We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

As a Technical Support Engineer, you will: Troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE. Collection, analysis and change recommendations of configuration information Collection and analysis of customer system information Recommend corrective actions based on analysis Provide Customer education where needed due to gaps in networking, product knowledge etc. Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions Follow up on technical cases including proper escalation and management of the case until case closure Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation We Are Looking For: Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education Deep working knowledge of operating systems -- Windows, OSX, Linux Deep understanding of TCP/IP, routing protocols, L2/L3 switches Strong understanding of BGP, Hub-and-Spoke technology, SDWAN Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth Experience with security products -firewalls, IDS/IPS, VPN, virus scanning Strong troubleshooting and problem-solving skills Previous call center experience, preferably supporting data networking products and/or security products is desirable Strong communication skills, both written and verbal Educational Requirement: Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Sr. Deskside Support Specialist to join us. Duties and Responsibilities: Serve as a technical lead for deskside IT support, resolving complex hardware, software, and network issues for deployed CDC personnel. Oversee the configuration and maintenance of deployable LAN kits, RAID-enabled scientific workstations, and other emergency response equipment. Coordinate IT asset management, ensuring compliance with CDC property management procedures during installations, moves, and emergency deployments. Provide mentorship to junior specialists, guiding troubleshooting efforts and ensuring adherence to CDC IT support protocols. Collaborate with the Emergency Preparedness team during high-pressure events, ensuring IT systems remain operational and responsive to emergent needs. Qualifications Education and Years of Experience: Bachelor of Science in Information Technology or other related field 2-4 Years of Experience in Deskside Support Required and Desired Skills/Certifications: ITIL Preferred Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: No Physical requirement needed for this position. Location: Atlanta, Georgia Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being: Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience. Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development. Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee. Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses. Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

About Us Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey. As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community. In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued. Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth. Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders. Job Summary The Technology Helpdesk Student Assistant will report to the Technology Helpdesk department which provides technology assistance to GGC end users including staff, faculty and students. The Technology Helpdesk is seeking bright, energetic students to support the Test position. As a student representative of the Technology Helpdesk, the student in this position will help primarily end users using GGC computers, various applications, technology equipment set up, and answering incoming Helpdesk phone calls. Responsibilities * Create and submit tickets using the Helpdesk ticketing system * Receive incoming Helpdesk phone calls while providing technology support over the phone * Assist users with computer login issues and troubleshoot issues on GGC wireless network * Assist users with Microsoft Office and other standard desktop applications supported by GGC Technology Helpdesk * Assist GGC faculty, staff and students with accessing and troubleshooting Email, MyCourses (D2L/Brightspace), and Banner * Assisting users with backing up materials to various removable media (flash drives, etc.) * Assist users with the use and troubleshooting of multi-function printers and copiers * Assist with movement of technology equipment from one building to another on GGC campus * Maintain general tidiness, upkeep and organization in GGC Technology Helpdesk * Perform other duties as required Required Qualifications * Must have Federal Work Study award. * Must be enrolled a minimum of 6 credits at Georgia Gwinnett College. * Must be in good academic standing and maintain good academic standing for the duration of employment. * Must be in good conduct standing with the Office of Student Integrity and maintain good conduct for the duration of employment. Preferred Qualifications * Knowledge in Higher Education industry (technical and business). * Troubleshooting various technology issues. * Time management and organization. * Experience using computers in a networked environment. * A relatively high level of skill and experience using Microsoft Windows and Microsoft Office products including Word, PowerPoint and Excel. * Familiarity with Internet Explorer, Chrome, and Firefox web browsers, including how to clear the cache, turn off/on popup blockers and making general settings changes. * Knowledge of commonly used computer terminology. * Ability to change default printers and other default settings as necessary. * Ability to patiently understand and diagnose computer and software related problems and suggest solutions. * Ability to add, retrieve and utilize information from our internal Wiki page. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at ************************************************************************** Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at ************************************************ Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. GGC does not discriminate on the basis of race, color, creed, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, sex (including pregnancy or childbirth), veteran status or military status, genetic information, or disability in employment or admission or access to its programs and activities, as required by Title IX. Inquiries including anyone who feels they have been discriminated against should contact the Office of Equal Opportunity and Title IX compliance and direct concerns to the GGC Title IX Coordinator, Building B, Suite 3700, *************** or **************. For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR Payroll and Benefits at ************** or email ****************. Other Information Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.

Under general supervision, the IT Support Specialist provides support to end users for computer hardware and software support. Ensures prompt service response through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk up). Provides on-site, remote, and VPN user support. Essential Duties Create, update, and close tickets. First response to all support requests through all channels: phone, web tickets, email requests, walk ups. Determines impact and urgency of an incident and support request to determine priority. Perform initial triage and troubleshooting of all tickets across all knowledge domains. Resolve all tickets within scope through use of experience, knowledgebase, or peer collaboration. Escalates unresolved requests and incidents to IT Support Specialists II and/or III. Escalate or assign tickets to appropriate resource with complete documentation of all actions and steps taken in any attempt to resolve. Record all outages within the ticketing system and send communications as appropriate. Provide instructional training to end users. Manage, and deploy hardware and software solutions for MBI employees. Maintain a record of knowledge/solutions within a structured knowledgebase. Validate employee compliance to IT policy and procedures during all tasks, taking action, reporting, or escalating as necessary. Collaborate with HR and Management Team during employee on boarding/offboarding procedures. Routine on-call after hour support. General audio/video and web conferencing support. Works with hardware vendors to get desktop and laptops equipment replaced or repaired. Minimal server, network, and VOIP hardware support. Maintain all MDF/IDF areas. Responsible for hardware purchasing and order reconciliation. Maintain an accurate inventory of all computer hardware assets within your region by utilizing SNOW, SCCM, and MAC forms. Manage the hardware life-cycle process by reclaiming, repurposing, and decommissioning necessary hardware assets. Required Qualifications Strong customer service, time management, and organizational skills required Collaborate with multiple technology teams such as the IT Security Team, Server Team, and VOIP Team Travel may be necessary (under 10%) Required Experience 0-4+ years related experience Two-year degree in Computer Science, Information Systems or related field; applicable experience accepted in lieu of degree US Citizenship Required Highly Preferred Experience Experience with Mac Operating Systems iOS Experience Powershell Scripting ITIL Foundational Certification Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and sit. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or hear; sit and use fine motor control. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Compensation The approximate compensation range for this position is $28.11 to $35.42 This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.

Serenity Healthcare is hiring an IT Support Specialist ON SITE for our corporate office located in Atlanta, GA. (No relocation assistance is available.) This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind bedside or desktop manner and can keep systems running smoothly ahead of business demands. This is a great opportunity to grow your career and make a difference for those who need it most. What You Will Do Respond in a timely manner to service issues and requests Provide technical support to users company-wide and be the first point of contact for errors Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners Repairing and replacing equipment, as necessary Monitor and maintain computer systems and networks, Microsoft 365, VoIP systems, etc. Organizing and scheduling upgrades and maintenance without deterring others from completing their work Identify and protect against security threats for devices and their network connections Investigate, research, and propose new services and products to solve business problems Available on call and occasionally work outside normal business hours What We Are Looking For Bachelor's degree preferred in Information Technology, Computer Science, or related field 2+ years of relevant professional experience in an IT environment Help Desk support experience Cloud-native Office, 365, Azure / Entra, and other Microsoft services Voice Over IP Telephony experience A+, Cloud+, Microsoft Certifications, or other industry certifications Thorough knowledge of desktop applications in a Windows environment and some knowledge of Mac and Linux environments Values A technical, logical problem solver, with a keen eye for detail Ability to prioritize conflicting priorities based on urgency and business needs. Excellent communication skills. Foster an environment that encourages teamwork, empowerment and collaboration, both internally and externally Take ownership of tasks with minimal direction and find optimal solutions for them The physical nature of the role occasionally requires the ability to lift and carry heavy equipment. Be confident enough to share your ideas, but humble enough to learn from others Learn, innovate, create, solve problems, share Who We Are Serenity Healthcare has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today. We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient's lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both. Serenity Mental Health Centers is an equal opportunity employer. This position is contingent upon successfully completing a criminal background check upon hire. Benefits Serenity not only cares about our patients, but also our employees. We offer competitive benefits to ensure that you feel added value and appreciation as you make a difference where it matters most. We offer above market compensation, insurance benefits (with 90% of your premium paid by Serenity), many advancement opportunities, generous paid time off, Major Holidays off, and MORE!

The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school's technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems Ensure all documentation is properly maintained and updated in a timely manner. Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters. Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points. Expectations Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems. Strong verbal and written communication skills. Must be customer service and detail oriented. Qualifications Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment. Experience Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks. Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus) Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus. Microsoft Office 365 (Teams is a Plus) Server Hardware Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management Certification: Apple or Microsoft Technology and/or CompTIA certification(s) preferred Google Admin Certification or equivalent experience preferred Education: BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience Experience: A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments Working in academic environment: 2 years (Preferred) Administering Chromebook: 2 years (Preferred) Apple/Mac device: 2 years (Preferred) Google Education: 2 years (Preferred) Mobile Device Management: 2 years (Preferred) WordPress: 2 years (Preferred)