Technical Support Specialist Jobs in Fremont, CA

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  • Technical Support Analyst - IT

    Center for Social Dynamics

    Technical Support Specialist Job 12 miles from Fremont

    Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities. We are currently seeking a Technical Support Analyst to join our dynamic and growing team! About Us The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility. We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands. About the Opportunity What's a Technical Support Analyst? Duties & Responsibilities Adheres to CSD's Commitment to Quality Standards and Covid-19 vaccination standards as imposed by OSHA. High attention to detail and task oriented. Provide users with technical support for computer, tablet, and smartphone issues. Stay abreast of advances in technology and the ability to support new technology and systems in the future. Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. Setup laptops, phones, and tablets for new hires. Provide weekly new hire orientation and support to all staff. Modify user accounts in Office365 including but not limited to password resets, distribution group management, and contact information updates. Support A/V for office meetings in person and remote using Zoom and Microsoft Teams Printer/Copier troubleshooting Microsoft Intune-Mobile Device Management and encryption for laptops and tablets and personal devices. Zendesk Ticketing System Travel to branch offices on a regular basis, as necessary. Additional job duties as assigned Benefits & Perks Competitive, market pay based on experience, location, and skills Medical benefits Paid time off (PTO) 401k CSD issued cell phone Tuition reduction program - In-House ABA Program - National University for Bachelor's and Master's degrees Requirements About You Requirements & Qualifications Bachelor's degree or equivalent work experience preferred 3-5 years experience in an IT Support role Excellent critical thinking skills and the ability to make data driven decisions to find solutions to complex problems Excellent verbal and written communication skills Excellent interpersonal skills Customer service oriented About Our TRUE Values • Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family's unique cultures, values, and generational dynamics. • Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts. • Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning. • Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause. CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary Description 70,000-76,000
    $49k-88k yearly est. 10d ago
  • Display Technical Specialist

    Pacer Group 4.5company rating

    Technical Support Specialist Job 3 miles from Fremont

    Seeking a Display Technical Specialist to design and develop electrical and optical characteristics for automotive displays. This role involves integrating display optics and electronics with vehicle electrical architecture, UI/UX, and infotainment systems. Responsible for end-to-end product development from concept to production, ensuring quality, performance, and seamless integration. Key Responsibilities: Define display electrical and optical characteristics, product requirements, and test plans. Design and manufacture prototypes, fixtures, and test setups for display validation. Manage suppliers and coordinate with cross-functional teams (UI/UX, interiors, software, quality). Support mass production ramp-up, field issue resolution, and cost reduction efforts. Establish robust manufacturing processes and ensure alignment with vehicle program timelines. Requirements: 8+ years of experience in electromechanical product design & development. Expertise in display technologies (Edge-Lit LCD, Local Dimming LCD, OLED) and TFT backplanes (LTPS, Oxide). Knowledge of display specifications (resolution, LED pitch, luminance, color uniformity, gamut). Experience in display electrical systems (FPD-LINK, Timing Controllers, LED Drivers, SPI/I2C, Touch Control). Familiarity with display component selection, PCB design, connector integration, and wiring harnesses. Understanding of display panel fabrication, SMT, and PCB assembly in mass production. B.S. in Mechanical, Optomechanical, or Electrical Engineering (Master's preferred). Strong communication skills and ability to collaborate with engineering and manufacturing teams. Preferred: Experience in consumer electronics or automotive display development. Background in Tier 2/Tier 3 display suppliers for display manufacturing and engineering.
    $77k-114k yearly est. 5d ago
  • Technical Support Analyst

    Peyton Resource Group 3.5company rating

    Technical Support Specialist Job 12 miles from Fremont

    Under minimal supervision, provides higher level support to field-based analysts assigned to his or her team or designated area, frequently handling non-standard issues, or those for which no resolution has been found. Serves in a Project Facilitator role to assist in the planning and implementation of Group-wide corporate initiatives, develop and analyze new technology deployments and identify different levels of troubleshooting and proactive maintenance. Administers and analyzes information systems operations at an advanced technical level and provides technical direction and recommendations to improve utilization and efficiencies. Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned. Provides technical support for Field based analysts when required. Creates documentation for self-help support and to assist other IT personnel with support. Creates and delivers highly complex solutions and processes and implements projects at an advanced technical level regarding systems operations. Analyzes and evaluates information systems operations and provides expert technical direction and recommendations to improve utilization. Identifies potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform. Acts as a liaison with clients, vendors and technical IT groups. Builds and manages ongoing relationships with business stakeholders in IT and Administrative Services. Assumes responsibility to coordinate solutions when needed. Reports on process and system performance to manager. Assists with the restoration of IT services at locations impacted by catastrophic events or unforeseen circumstances. Conducts training for, and directs the efforts of, end users, outside vendors and less experienced staff. Facilitates and assists with software update distributions (major deployments at satellite locations). Provides 24x7 on call support as required. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Bachelor's Degree in Computer Science, MIS, Business Administration or similar area of study. Five years of related experience. An additional four years of related experience may substitute for the Bachelor's degree. Certificates, Licenses, Registrations or Other Requirements: MCP, ITIL, CCNA. Advanced knowledge or skills in one or more of the following is required: o Computer/software installation, maintenance, and trouble-shooting. o Microsoft Word, Outlook, Excel, Visio, Project, and PowerPoint. o SharePoint Setup. o Basic Server support, including backup/restoration methods, troubleshooting, and problem resolution. o Telephony systems and wireless devices (blackberries, aircards). o Disaster recovery procedures as specified in Corporate guidelines. o Scripting, program design, packaging, imaging, or similar experience to aid in the design, creation, and implementation software tools meant to assist Field Based personnel.
    $47k-89k yearly est. 12d ago
  • IT Technician/IT Specialist/DeskSide Technician

    Ehub Global Inc.

    Technical Support Specialist Job 24 miles from Fremont

    Job Title: IT Technician Mode: Contract Job responsibilities: This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource
    $84k-123k yearly est. 3d ago
  • Technical Support

    Xtool Retail Studio

    Technical Support Specialist Job 13 miles from Fremont

    Key Responsibilities Technical Troubleshooting and Remote Support: Provide technical troubleshooting support and remote repair guidance for escalated customer inquiries through various channels, including telephone support, video calls, real-time messaging, and tickets generated by the customer relationship management system, typically Zendesk Complaint and Incident Management: Address escalated customer complaints and urgent incidents, ensuring timely follow-up and resolution of issues. Documentation and Solution Development: Maintain documentation of product-related issues and develop corresponding technical solutions Quality and Service Risk Identification: Identify potential quality or service issues during daily customer relationship management; take a proactive manner in reporting relevant issue and following up to ensure timely resolution. Training and Reporting: Assess product post-market performance, prepare training materials for new colleagues to manage technical troubleshooting ticket data in the customer relationship management system, typically Zendesk, and regularly file related analysis reports. Qualifications & Requirements Educational Background: Bachelor's degree or higher preferably in a science, technology, or engineering field. Candidates should be native English speakers, but those who demonstrate proficiency in Chinese (listening, speaking, reading, and writing) will have an additional advantage Experience: At least 2 years of technical support service experience; familiar with customer service workflows. Problem-Solving Skills: Driven by logical thinking and analytical thinking in identifying the root cause of issues Proactive Approach: Proactively develop solutions to identified issues and effectively resolve them through communication and collaboration. Service and Risk Management: Possess strong service awareness and the ability to identify potential service or quality risks. Execution and Learning Ability: Strong execution skills, quick learner, and ability to summarize key information effectively.
    $41k-68k yearly est. 15d ago
  • IT Support

    Hydsoft Co., Ltd.

    Technical Support Specialist Job 21 miles from Fremont

    About the Role ● Provide comprehensive IT support, resolving Tier 1, and 2 issues and following through on issue resolution to completion. ● Respond to help desk inquiries promptly and take corrective actions to solve problems with minimum impact to the customer ● Address the IT portion of employee onboarding and offboarding transitions. ● Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues both in person or remotely. ● Provide IT or application training to employees. ● Document support tasks and create processes when needed ● Support and maintain video conferencing room, badge system, and security system. ● Perform routine maintenance and reviews on IT equipment and services. ● Work on IT projects as assigned About You ● Ability to read and understand Chinese ● 2 years of experience as an IT Help Desk/Support Technician ● Thorough understanding of Networking concepts such as Network protocols, TCP/ IP, DHCP, and DNS. ● Experience with basic networking troubleshooting ● Experience setting up systems from scratch ● Experience working with different OS (Windows, MacOS, and Linux) ● Hands-on experience working with a ticketing system. ● Possess good verbal and written communication skills ● Possess the ability to multitask ● Basic experience managing Google Workspace, Microsoft Active Directory, Zoom, etc. ● Ability to lift 50 lbs. Benefits: 401(k) Health insurance Life insurance If you have interests, please send your resume to ********************
    $46k-80k yearly est. 3d ago
  • Control Systems Specialist (Foxboro)

    Contech Control Services

    Technical Support Specialist Job 33 miles from Fremont

    Martinez, CA (Embedded on client's site) Contech Control Services is seeking team-oriented professionals who have hands-on knowledge of Distributive Control Systems (DCS), specifically Foxboro IA/EVO/Galaxy configuration, graphics, system architecture, and logic programming of plant control systems. Primary Duties and Responsibilities: The Control System Specialist performs a wide range of duties including some or all of the following: Responsible for design, specification, selection, and services relating to control systems including basic process control systems, safety systems, communications, etc. Candidate will plan, budget, organize and control an important segment of a typical automation project. Responsible to assist with control philosophy and/or functional descriptions. Communicate progress to project manager for inclusion into reports to client. Responsible for quality of the control system portion of the project Requirements: The Control System Specialist requirements include, but are not limited to, the following: BS in Engineering field required Hands-on configuration experience using Foxboro IA and EVO / Galaxy Batch configuration is a plus Configuration experience on any other SIS, DCS, PLC, or HMI system is required PE License is a plus 10+ years of control system engineering experience Demonstrated experience in technical execution on both FEL/FEED and EPC projects in the chemical and petrochemical industry Knowledge of Microsoft software products Working conditions are as follows: Position Type: Full Time, Full Benefits Standard Hours: Monday - Friday (on-site) Overtime: Occasionally, paid by hourly rate Range: 6 month, with possible extension Travel: 20% maximum Job Type: Full-time Applicants must be authorized to work for ANY employer in the U.S without any sponsorship.
    $94k-141k yearly est. 3d ago
  • Desktop Support Technician - SF

    Eleven Recruiting

    Technical Support Specialist Job 28 miles from Fremont

    We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking an experienced Senior Desktop Support Technician to join their team in San Francisco, California! Responsibilities: Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone, and walk-up. Perform remote and on-site troubleshooting through efficient troubleshooting methodology. Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change. Provide best-in-class white-glove customer service through service management system, email, Teams, phone, and walk-up. Proactively reach out to customers about their technology needs and address issues before they occur. Follow up with customers to ensure their technology needs are being met and issues are resolved. Update and maintain technology knowledge base with customer-facing and internal troubleshooting documentation. Track and thoroughly detail technology issues through service management system. Identify issues, propose solutions, and test new technologies or process changes. Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions. Qualifications: Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems. Proven excellence in customer service, interpersonal and customer-facing skills. Strong listening and problem-solving skills. Provides prompt, clear, and ongoing communication with end users to define clear expectations. Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools. Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP. Experience with VDI, virtual desktops, imaging workstations, deploying, and troubleshooting break/fix hardware and peripherals. Understanding of servers; experience working with/troubleshooting onsite rack, router, switch, etc. Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops, and remote connectivity. Fluency with Microsoft Office and strong troubleshooting knowledge; O365/Azure a plus. Experience working with a service management system (ServiceNow, Remedy, Jira, etc.). Ability to diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely quickly and effectively. End user-focused, excellent communication skills, and best-in-class customer support. BSc/BA in IT, Computer Science, or relevant field is preferred.
    $43k-59k yearly est. 24d ago
  • Hardware Technician

    Wipro 4.4company rating

    Technical Support Specialist Job 14 miles from Fremont

    BS Degree in EE or diploma with 2 years of experience in following. Knowledge of Servers/PCs/GPU boards Basic HW troubleshooting skills, first level of triage Familiar with Hardware board bring and Test development on PCIe Interface Scripting: Familiarity with scripting language like: Linux Shell/Python Operating Systems: Windows, Linux Familiarity with Test Equipment (CRO, Power supply etc.) Practical experience in high-tech environment, especially in NPI environment Good Communication Skills, basic knowledge of common office software (Outlook, Excel, Word) Bonus: Ability to read schematics Bonus: Experience with installing FW/OS
    $80k-104k yearly est. 11d ago
  • Hardware Technician

    Russell Tobin 4.1company rating

    Technical Support Specialist Job 12 miles from Fremont

    We are seeking a detail-oriented and proactive Hardware Triage Technician / Electrical Engineering Technician to join the Quality Team. In this role, you will be responsible for tracking and monitoring hardware returns from various global sites and providing critical support to hardware program managers. Your work will help ensure seamless operations by keeping stakeholders informed and maintaining accurate material status updates. This is a 1-year contract with potential for extension/conversion. Key Responsibilities Material Tracking & Monitoring: Actively track and oversee hardware returns from multiple global locations. Status Reporting: Assist hardware program managers by providing timely updates on material status and offering projections for device availability. Collaboration: Hold weekly meetings with regional teams to review the schedule and ensure hardware returns are on track. Data Management: Maintain organized records of hardware returns and relevant data using internal systems. Process Improvement: Identify and recommend improvements to streamline hardware tracking processes. Required Skills & Qualifications Attention to Detail: Highly detail-oriented with the ability to manage complex tracking processes. Communication Skills: Strong verbal and written communication skills to interact effectively with team members and global partners. Team Collaboration: Solid team player who thrives in a collaborative environment. Technical Proficiency: Proficient in Microsoft Excel Experience with MacOS and iOS Familiarity with FileMaker and Wrike is a plus Positive attitude and willingness to learn new systems and processes. Background in hardware triage, electrical engineering, or a related technical field. Previous experience in a hardware support or quality assurance role. Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
    $47k-66k yearly est. 16d ago
  • Application Support Specialist

    Leadstack Inc.

    Technical Support Specialist Job 28 miles from Fremont

    Job Title: Application Support Specialist Duration: 8 Months Contract Pay Range: $32/hr - $36/hour Must have Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP) Position Summary: We are seeking a highly motivated and proactive Application support specialist to join our team. This role will be responsible for ensuring the smooth operation of our Application integrations, providing timely support to cross-functional teams, and implementing simple business-requested enhancements. The ideal candidate will possess a strong understanding of Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP), along with excellent communication and problem-solving skills. They will be a reliable and responsive individual, capable of working effectively in a fast-paced environment and available to address issues promptly. Responsibilities: Incident Management & Monitoring: Continuously monitor JIRA dashboards to identify integration failures and performance issues. Take immediate action to investigate and resolve incidents, collaborating with cross-functional teams (development, operations, business analysts) to ensure timely resolution. Document incident resolution steps (Maintain runbook) and contribute to knowledge base updates. Support & Troubleshooting: Provide timely and accurate responses to queries from cross-functional teams regarding integration status (e.g., invoice or Inventory status or tracking). Troubleshoot and resolve integration-related issues, including data discrepancies, connectivity problems, and process failures. Perform month-end activities, release activities and other support activities. Perform pre & post integration activities like stop or start jobs and perform validation activities Support Finance, SCM & Payroll integrations. Technical Expertise: Utilize strong knowledge of Boomi platform for integration development and troubleshooting. Employ SQL skills for data analysis, querying, and manipulation. Apply understanding of SFTP and HTTP protocols for secure data transfer and web service communication. Preferred Qualifications: Experience with cloud-based integration platforms. Having certification in any integration platform is a plus (Boomi) Knowledge of enterprise application integration (EAI) patterns. Experience with JIRA or other ticketing systems. Required Skills & Experience: Hands-on experience with Boomi, Salesforce, . Strong understanding of integration concepts and development best practices. At least 1 years of experience on working with Business applications like Oracle, Workday, Salesforce, AWS etc.. Proficiency in SQL for data querying and manipulation. Solid understanding of SFTP and HTTP protocols. Ability to support SOAP & REST based APIs Need to support home grown applications Experience with data of all kinds for data formats like XML,JSON etc.. Experience with incident management and troubleshooting. Proven ability to collaborate effectively with cross-functional teams. Excellent communication (written and verbal) and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. 1 Ability to support month end activities such as invoice processing, data reconciliations Quarterly Maintenance Activities like major releases, Off-Cycle Payroll processing. Experience Payroll, finance, ERP and SCM integrations.
    $32 hourly 3d ago
  • IT Engineer Intern

    Tencent Americas 4.5company rating

    Technical Support Specialist Job 11 miles from Fremont

    We are looking for a dynamic, energetic intern who is eager to learn about enterprise IT best practices. You will be a member of Tencent's Americas IT Center, working closely with Tencent's overseas IT team, learning how to participate in how to provide the best IT product and user experience. Responsibilities Participate in Tencent Overseas IT Product/Solution projects, especially IT automation. Support local functional testing and validation of OIT products/solutions prior to studio adoption. Support the preparation of local test reports for OIT products/solutions, standardize user guides, and improve deployment efficiency. Assist in-demand data analysis and studio adoption-related projects and create dashboards to support PM project management. Conduct team knowledge management, such as wiki and IT self-service knowledge base construction. Organize team activities to improve collaboration with other departments. Other activities are arranged by the supervisor. Requirements Bachelor/master student in the field of business (Management Information Systems), Computer Science, Business (Other), or equivalent. Solid IT skills and good execution Strong affinity with the challenging technical subject. Good communication skills, you are able to work independently, and you are goal-oriented. Available for a minimum of 6 months and a maximum of 12 months. Commit 5 days working from our office.
    $35k-46k yearly est. 13d ago
  • Senior Tech Support Specialist

    Searchpointny

    Technical Support Specialist Job 28 miles from Fremont

    Actively seeking Senior Tech Support Specialist for a ONSITE and Full-Time Position . The position is great for a candidate with 5+ years of IT experience, with a preference for a candidate with experience in a corporate, professional services or Law Firm environment. - HOURS: Monday - Friday, 9 AM - 6 PM EST SCHEDULE | LOCATION: Onsite | San Francisco PAY: $100 - $115K (Commensurate w/Overall Experience); [Overtime Eligible] BENEFITS HIGHLIGHTS: Health, Dental, Vision, 401K, etc. - IDEAL CANDIDATE REQUIREMENTS Bachelor's Degree REQUIRED; Preference for a degree in Information Technology 5+ Years of Tech Support Experience REQUIRED Professional Services, Corporate, or Law Firm Environment Experience is REQUIRED Desk-side end-user support experience and an understanding of professional IT operational work practices Proficiency in Windows Desktop OS, MS Office Suite, iManage, Change-Pro, mobile device support (Apple iOS and Android) and unified communications platforms is REQUIRED Experience with Windows Server environment and procedures, Active Directory, Cisco TMS, MobileIron, Citrix Director, RSA server and, Dell and Cisco IP phone hardware s DESIRED - ROLE RESPONSIBILITIES Ensure that requests for service are dealt with in a timely and satisfactory manner Provide first line how-to and troubleshooting for Citrix/VDI desktop and standard applications Maintain office hardware including PCs, laptops, printers and AV equipment Provide provisioning, support and maintenance for iPhone, iPad, and Android devices Maintain the firm's standard PC and laptop images and reimage as needed Coordinate with litigation support on installation/image of “trial laptops” Support office technology infrastructure components Set up and administer video conferencing and web conferencing meetings - SearchPointNY/Noor Staffing is an Equal Opportunity Employer. All applicants are considered for employment without regard to Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Retaliation, Parental Status, Military Service or Disability Status.
    $100k-115k yearly 2d ago
  • Senior Technical Support Engineer, Prisma Access

    Palo Alto Networks 4.8company rating

    Technical Support Specialist Job 14 miles from Fremont

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software quality per release cycle Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as-needed basis Qualifications Your Experience Previous experience in a Technical Support environment is preferred Excellent written and verbal communication skills Expertise with LAN/WAN Technologies (TCP, UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic NAT, and PAT) Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, multi-factor authentication systems (LDAP, RADIUS, TACACS+, certificates, tokens, CAC cards etc) Working knowledge of Security services (IDS/IPS, Firewalls, etc.) Experience working with Firewall Central Management Systems Experience working with Virtualization experience (AWS, Azure, VMWare, OpenStack) Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.) Experience in Zero Trust Network Access solutions is a plus - AnyConnect, FortiClient, Cloudflare Access, Citrix Gateway, Zscaler Private Access, Cato SASE Cloud, Appgate SDP, Palo Alto Prisma Access Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required Willing to work flexible and varying shift times including weekends and evenings Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $94000 - $152000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
    $94k-152k yearly 26d ago
  • Technical Support Engineer

    Bluetti

    Technical Support Specialist Job 28 miles from Fremont

    KEY ROLES: 1,Identify, qualify, and present residential solar and ESS solutions based on customer business and technical requirements. 2,Evaluate the conformance of products and solutions including residential solar inverters, ESS, EVSE and related components to US performance standards 3,Assure customers have all the appropriate technical and product information required for their due diligence on our product offering. 4,Coordinate and guide clients on test events, procedures, and requirements. 5,Generate, edit, and revise test reports and documentation. Maintain client confidentiality. 6,Work with sales to expand client base by supporting marketing leads and be a key contributor for customer interactions during sales cycle 7,Travel to customer sites to perform site walks to determine site conditions and challenges for estimation and installation 8,Be available as a technical consult for the troubleshooting during installation and?maintenance 9,Work with the Engineering/Applications team to understand and communicate technical requirements 10,Develop competency to become a technical lead 11,Perform other duties as assigned. QUALIFICATION REQUIREMENTS: 1,Licensed Professional Engineer (Electrical) in CA is preferred 2,Bachelor's degree in Engineering (Electrical or Mechanical preferred) 3,Over 5 years of experience in distributed energy, solar, batteries, fuel cells and micro-grids 4,Thorough understanding of Residential Solar and ESS Design, including system and component level solutions, production modeling, parts & components, and electrical tie in methods 5,Deep understanding of the NEC and relevant electrical codes, including those specific to the States where PE licenses are held 6,Ability to problem solve, think creatively, and timely resolve personnel and project related issues 7,Excellent organization, documentation, and communication skills 8,Ability to travel nationally 25% max and be the face of Bluetti for site visits and sales presentations. 9,Familiar with the installation of various brands of ESS (Tesla, Franklin, Enphase, etc.), those who have worked as a technical support engineer for equipment manufacturers are preferred. Job Type: Full-time Pay: $7,000.00 - $10,000.00 per month
    $7k-10k monthly 26d ago
  • Technical Support Engineer

    Nova Ltd. 4.1company rating

    Technical Support Specialist Job In Fremont, CA

    We are seeking a highly motivated and skilled Technical Support Engineer to join our team. The successful candidate will play a crucial role in supporting the development and deployment of our new metrology tool. This position involves working closely with our hardware group to build test stands, develop and document calibration and alignment procedures, and provide technical support to manufacturing and service engineers. Pay Range: $100,000- $140,000 Annually (DOE) *Not an IT Role* Why Nova: Certified Best Places to Work from "Great Places to Work" in 2022, 2023 & 2024 (Rated by our employees) Top 30 in our industry category Doubled in revenue from 2020 to 2022 Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs. Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers. Role & Responsibilities: Lead the assembly of alpha tools metrology head and identify issues to be solved for beta tools. Collaborate with scientists and mechanical engineers to build and maintain test stands. Develop, test, and document calibration and alignment procedures for the metrology tool. Provide technical support to manufacturing and service engineers. Visit customer sites to install and service alpha and beta versions of the tool. Troubleshoot and resolve technical issues related to the metrology tool. Train customers and internal teams on the use and maintenance of the tool. Assist in the continuous improvement of the tool based on feedback from customers and internal teams. Qualifications: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field. Proven experience in a technical support role, preferably in a hardware development environment. Strong understanding of metrology tools and calibration procedures. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Willingness to travel to customer sites as needed. Experience with the installation and servicing of complex hardware tools. Familiarity with the development and documentation of technical procedures. Knowledge of manufacturing processes and quality control. Get to know us better: Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing. With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world's most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world. Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions. Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology. Join us if you are A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs. If you need assistance due to a disability, you may contact us at *****************
    $100k-140k yearly 26d ago
  • entry hardware technician

    Insight Global

    Technical Support Specialist Job 28 miles from Fremont

    Lab Technician Duration: 6-month contract, Possible extension Pay Rate: $25-32/hr Samsara is seeking a highly motivated lab technician to support our R&D team at our San Francisco campus. What you can expect in this role: Support lab operations by executing various engineering requests tickets across Firmware applications Conduct in-cab vehicle drive testing. This role requires a valid driver license Perform lab maintenance and upkeep: organization, cleanliness, lab equipment assembly (racks/benches), track equipment calibration, create documents etc Connecting devices, inspecting products, and notifying engineers and lab manager of test bed issues Physically deploying devices to our device farm and activating them in our cloud Collect components and assemble test setups per engineering instructions Solder, label, and crimp prototype cables/components Utilize various lab equipment to execute testing: multimeters, power supplies, thermal chambers, and vibe tables Help take ownership of lab safety and efficiency Label, organize, and track inventory of devices using google sheets, etc. Diligently update project statuses, blockers, and priorities to lab manager and document on Jira test tickets Support vehicle diagnostic testing: vehicle inspections, CAN logging, drive testing, and engineer assisted test execution Equipment maintenance: basic computer operations. Preferred experience working with linux machines with light bash scripting/terminal familiarity. Must Haves: The ideal candidate would be a creative and energetic individual who thrives in a fast paced environment. One who manages priorities and doesn't stress over the occasional “drop everything” assignment. This individual likes to learn and grow with their position. Samsara is growing and so are our labs. We need a creative thinker who likes to be cross functional and can support wherever they are needed. The ideal candidate would meet these requirements: Excellent communication and interpersonal skills, this role is team oriented IT/Networking Background Comfortable working in a lab environment with various tools, vehicles, thermal chambers, and IOT devices. Familiar with basic hardware tools: soldering irons, wiring, relays, terminal blocks, power supplies, multimeters,, DIN rail, etc Comfortable with Linux and basic bash scripting/terminal commands Bonus Qualifications: Interest in lab operations and vehicles Experience in a similar role Jira and confluence experience Familiarity with vehicle diagnostic protocols Familiarity with IOT products and testing technologies
    $25-32 hourly 18d ago
  • Client Support Specialist

    Equitable Advisors

    Technical Support Specialist Job 24 miles from Fremont

    Client Support Role Salary: Commensurate with experience, approximately $60,000 per year plus potential bonuses About Us: Financial Planning Firm who strives to be the premier firm in the Bay Area for comprehensive planning. We pride ourselves on our service to our clients and having them feel like they are part of our family as we help them reach their goals. We also pride ourselves on creating a fun work environment with a strong camaraderie amongst the advisors and staff. Job Description: We are seeking a dedicated and skilled Client Support Professional to join our team. The ideal candidate will possess excellent communication skills, a strong analytical mindset, and the ability to build and maintain client relationships. This role involves a mix of client interaction, financial analysis, and marketing efforts. Key Responsibilities: Client Interaction: Call clients to schedule meetings and follow up on inquiries. Send emails to clients requesting information and confirming meetings. Financial Analysis: Run analysis on clients' portfolios using financial planning tools and Morningstar analysis. Develop comprehensive financial plans tailored to clients' needs. Present investment recommendations to clients and prospects. Marketing and Networking: Engage in social media marketing to generate prospects. Attend networking meetings and help organize such events for other advisors. Additional Tasks: Undertake various tasks as needed to support the team and enhance client service. Qualifications: Preferred Financial Services Licenses. Proven experience in financial services Strong analytical skills and proficiency in financial planning tools Excellent communication and interpersonal skills Ability to work independently and as part of a team Familiarity with social media marketing and networking strategies Bachelor's degree 2+ Years experience in business office setting Legally authorized to work in the United States Benefits: Competitive salary commensurate with experience Comprehensive benefits package offered. Opportunities for professional development and growth Supportive and collaborative work environment Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
    $36k-54k yearly est. 4d ago
  • Regulatory Support Specialist

    Medasource 4.2company rating

    Technical Support Specialist Job 10 miles from Fremont

    Job Title: Regulatory Support Specialist 12-month contract About the Role: We are seeking two Regulatory Support Specialists to join our team in Pleasanton, CA. This role involves ensuring compliance with regulatory standards and preparing essential reports for submission to regulatory agencies. The position is ideal for detail-oriented individuals who excel at compliance monitoring and reporting. Key Responsibilities: Compliance Monitoring: Track and evaluate organizational activities to ensure adherence to relevant regulatory requirements and standards. Regulatory Reporting: Prepare and submit accurate and timely reports to regulatory agencies, demonstrating compliance and addressing any required corrective actions. Documentation Management: Maintain thorough and organized records of compliance activities, submissions, and communications with regulatory bodies. Collaboration: Work closely with internal teams to gather necessary data and ensure all compliance processes align with current regulations. Regulatory Updates: Stay informed of changes to regulations and standards, advising the team on necessary updates or adjustments to policies. : Bachelor's degree in regulatory affairs, compliance, life sciences, or a related field (or equivalent experience). Previous experience in regulatory support, compliance, or a similar role is a plus. Strong organizational skills and attention to detail for preparing accurate reports. Excellent written and verbal communication skills. Ability to work collaboratively with cross-functional teams. Work Environment: This position requires onsite work at our Pleasanton location. Reliable transportation is necessary for commuting.
    $39k-51k yearly est. 12d ago
  • IT Engineer Intern

    Tencent Americas 4.5company rating

    Technical Support Specialist Job 11 miles from Fremont

    Tencent Overseas IT has the mission to empower Tencent's rapid global growth with future ready, global IT platforms, applications, and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap, and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations. Responsibilities Develop the Microsoft 360, support IT automation including Service Now development, IT helpdesk support, and integration • Gather business requirements, analyze the process, provide conceptual and detailed design to meet business needs. • Collaborate with UI/UX design team to enhance the user interface and user experience of our enterprise applications. • Assist in the development and testing of application integrations to ensure seamless functionality across platforms. • Contribute to the design and prototyping of new application features and enhancements. • Document and report bugs and issues found during testing and work closely with developers to ensure timely resolution. • Support project management activities, including task tracking, documentations, and communication with stakeholders. • Participate in team meetings, brainstorming sessions, daily standup call and design reviews to contribute ideas and insights. Requirements • Currently enrolled in a U.S. university, pursuing a degree in Computer Science, Engineering, Information Systems, or a related field. • Strong understanding of software development principles and API integrations (SOAP, REST, XML, JSON, OAuth, etc.). • Proficiency in Java, JavaScript, XSLT, or similar languages. • Experience with IT Software Asset Management (ITAM) in ServiceNow, including end-to-end business flows and API-based system integrations. • Familiarity with Agile methodologies (Scrum, Waterfall, etc.), Jira, Confluence, and ITSM tools like ServiceNow. • Ability to work independently and collaborate with cross-functional, global teams.
    $35k-46k yearly est. 18d ago

Learn More About Technical Support Specialist Jobs

How much does a Technical Support Specialist earn in Fremont, CA?

The average technical support specialist in Fremont, CA earns between $37,000 and $115,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average Technical Support Specialist Salary In Fremont, CA

$66,000

What are the biggest employers of Technical Support Specialists in Fremont, CA?

The biggest employers of Technical Support Specialists in Fremont, CA are:
  1. Pony.ai
  2. Akraya
  3. TEKsystems
  4. Advanced Energy
  5. Amentum
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