Technical Support Specialist Jobs in Derry, NH

Integrated Computer Solutions, Inc. (ICS) is a leader in UX design, software development, and embedded and cybersecurity solutions. Since 1987, we've been partnering with businesses to build impactful products across industries like medical devices, automotive infotainment, and IoT platforms. As a mid-sized company, ICS prides itself on its collaborative, hands-on environment, where every team member makes a direct impact. We're seeking a Dev/Ops IT Specialist to drive our technology operations and dev/ops infrastructure in our Waltham office. (This is not a hybrid role.) This role is ideal for a hands-on professional who thrives in a smaller team setting, enjoys problem-solving, and has experience supporting both IT and customer projects. Position Overview As the Dev/Ops IT Specialist, you will coordinate with ICS's IT systems and infrastructure while contributing to DevOps practices that support our customer engineering teams. This role combines hands-on technical work with leadership responsibilities, making it perfect for someone who thrives in environments where flexibility and adaptability are critical. You'll be vital in optimizing IT operations and integrating DevOps principles to enhance software delivery and customer projects. This role is a Waltham, MA-based, and US citizenship is required. Key Responsibilities Operational IT Systems: Drive IT operations, ensuring reliable performance, security, and scalability of systems and networks. Administer business-critical tools and platforms, including cloud-based services, communication tools, and collaboration environments. Provide IT support for engineering teams, particularly in software development and testing workflows. DevOps Integration: Collaborate with software development teams to implement and maintain CI/CD pipelines for streamlined code deployment. Optimize development environments for efficiency and reliability, including managing source control systems (e.g., Git) and automation tools. Coordinate cloud infrastructure for development and production environments, including AWS, Azure, or similar platforms. Hands-On Support: Provide direct technical and laptop support to teams, troubleshooting and resolving issues promptly. Configure and manage tools like Google Workspace, Jamf, Git, Okta, Atlassian products, Slack, Salesforce, and AWS services. Implement and maintain cybersecurity protocols, including endpoint protection and secure development practices. Compliance & Cybersecurity: Ensure IT practices comply with industry standards and regulations (e.g., ISO 13485 for medical devices). Develop and maintain disaster recovery and business continuity plans for IT and development systems. Compliance with NIST. Team Collaboration: Work closely with cross-functional teams to understand and address IT and DevOps needs. Act as a key collaborator between IT and engineering to foster a unified, efficient development and operations environment. Required Qualifications 4+ years of experience in information technology, System Administration or DevOps Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, or GitHub Actions) and version control systems (e.g., Git). Strong technical expertise in IT infrastructure, network management, and cloud services Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) is a plus. Proven ability to troubleshoot and resolve technical challenges hands-on in a dynamic environment. Preferred Skills Knowledge of regulated industries (e.g., medical devices, aerospace) and relevant frameworks (e.g., ISO standards). Proficiency in Linux and real-time operating systems. Previous experience in IT or DevOps roles within small to mid-sized product or technical environments. Why Join ICS? At ICS, you'll find a collaborative, team-oriented environment where your contributions directly impact you. You'll work closely with UX design and software engineering teams, which is key in driving innovation and improving how we build and deliver groundbreaking products.

Job Title: - Personal Computer Technician Duration: - 12 + Months contract (Possible Extension) Pay Rate:- $22.00 hourly on W2 (All Inclusive) Job Description:- Responsibilities: • Design, create, manage and maintain developer test plan, test automation and test coverage • Report on daily testing status and results • Prioritize and efficiently manage a number of concurrent projects and testing tasks • Execute manual and automated testing & inventory management Requirements: • Solid understanding of SW QA process, methodology • Solid understanding of PC Platform Architecture • Hands-on experience with assembling PCs from components, set-up, configuration (both, hardware & software) • Must be familiar with PC gaming & its ecosystem. • Strong troubleshooting skills. • Understand Binary Search. • Strong communication skills • Manual application, automation tests to verify quality in hardware & drivers • OS and performance knowledge and experience • Basic Scripting & programming skills a plus. EDUCATION: • Minimum: HS diploma • Preferred: Bachelors in Computer Science, Computer Engineering or equivalent degree. ______________________________________________________________________________________________________ Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks About LanceSoft LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch. EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Title: Intune Desktop Engineer/Architect Onsite Requirements: Intune Microsoft Configuration Manager Modern Management Implementation Job Description: Core Requirements: Must have experience with "Modern Management" of desktops using Microsoft Intune. Must have experience with Microsoft Configuration Manager (MCM). Ability to prepare/manage Operating Systems (OS) images for corporate use with technologies such as Microsoft Windows Autopilot, and Task Sequence in Microsoft Configuration Manager (MCM). Must have experience in automation using PowerShell and other scripting languages as a Desktop Engineer. Strong understanding of Azure Runbooks and Microsoft Graph API for automation. Ability to troubleshoot Desktop Issues using various industry standard tools. Responsibilities: Use and optimize Intune features to help bring "Modern Management". Leverage "Modern Management" to update new software and drivers from Intune. Maintain Microsoft Windows imaging technology using Autopilot and Task Sequence for Physical systems and Golden Image for Virtual systems. Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune. Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution. Work with various teams to define and enforce the Desktop Architectural Standards and identifying areas for improvement. Track technology and market trends to acquire knowledge on new and existing technologies that could best serve Desktop architecture needs. Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact. Mentor new employees on the team's policy and procedures. Skills / Experience: 5-10 Years of experience in Desktop Engineering or similar discipline. Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc. Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune, and Ivanti. Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images. An understanding of creating and managing reports using technologies such as PowerBI, Graph API, and Structured Query Language (SQL). Exposure to Cloud-based technologies such as Azure, AVD, and AWS. High level of technical expertise with Microsoft products such as Office 365 and Teams. Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable processes and solutions to automatic operations. Good understanding of Active Directory and Group Policy Management. Demonstrated skill in solving problems with coding languages such as PowerShell, VBScript, or Python. Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals. Understand best practices in change and release Management. Knowledge of post-implementation environments and ability to follow through on "Day 2" to ensure infrastructure stability. ** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **

IT Risk AssociateQuincy, United States of America The Associate, Business Control & Risk Management operates within the First Line of Defense and is accountable to assist the Business Control & Risk Management team in driving effective and consistent business line execution against the Enterprise Risk Management Framework. Specifically, the Associate works to identify, assess key risks and control effectiveness throughout the assigned business line by driving business unit adherence with applicable risk frameworks, Corporate/Business Line policies and standards. S/He will also assist with completion of business line risk initiatives, as assigned, such as risk assessments, KRI/KPI development and monitoring, and on-time remediation of issues. The Associate must be able to effectively partner with various stakeholders. Support and drive various activities relating to IT risk management, monitoring, and reporting. The role will involve defining, collection, review, and analysis of Technology metrics, as well as remediation action plans. Essential Functions: Support the implementation of Key Risk Indicator (KRI) framework. Review documentation (Policy, Standards and Procedures) to ensure completeness, gain feedback from key stakeholders and confirm alignment with enterprise policies. Interprets regulations with a large degree of independence and suggests methods of updating documentation and metric definition. Work with team members and key stakeholders to develop appropriate metrics and deliver relevant and accurate data. Ensure reporting activities are executed and reviewed timely and resolve any requirement deficiencies. Collect data and information following established procedures and deliver complete and accurate reporting products. Create accurate and timely reports using Microsoft Office and Business Intelligence tools. Manage metrics inventory. Perform metric calculation quality assurance to ensure completeness and accuracy of data reported. Support the reporting governance, escalation, and remediation of IT risks/issues. Conduct analysis of Technology issues, risks, and root causes Work with internal teams, including the Technology senior leadership team, to gain an in-depth understanding of existing risks, causes, severity rating, controls, and remediation. Work with key stakeholders to respond to auditors and regulators questions and requests related to KRI program and metrics. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree or equivalent work experience Work Experience: 3-7 years; Risk Management, Technology Risk Management, IT Operational Risk Management and risk reporting. Skills and Abilities: Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services. Knowledge in IT Operation, Cyber Security and Emerging Technology (i.e., Cloud, AI). Advanced understanding of the regulatory environment and how the risks of the products and services the bank offers are viewed by the Second Line of Defense and regulators. Ability to build credibility with, collaborate with, and influence line of business executives. Excellent analytical and complex problem-solving skills. Strong project management skills. Ability to constructively work both independently and in collaborative environments involving all levels of management and employees. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing, and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: This does not list all the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy Organization: Santander Holdings USA, Inc. Salary: $63,750 - $110,000/year

Immediate need for a talented Associate OneSource Service Support Specialist. This is a 12+ months contract opportunity with long-term potential and is located in Boston, MA (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-64126 Pay Range: $23 - $25.80/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Shift Timing- Mon-Fri, 7:30 AM -4 PM (Eastern Time) 40 HR/week, Assist all site-based personnel and customers with the following: Compile and assemble program governance documentation per agreed cadence, in preparation for review with customer. Documentation may include instrument inventory list, program financials, KPI's/metrics, etc. Ad Hoc reports. Open Work Orders for repairs and planned maintenance on behalf of scientists. General communication / escalation with customers regarding the OneSource program Instrument Inventory Integrity: Assist all site-based personnel, internal back office staff and customers to ensure instrument inventory integrity within the data base, by the following: Conduct instrument inventory sweeps of all instruments on an as-needed basis. Conduct spot checks of instrument inventory. Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.). Provide timely information to Workflow Specialists, through the change control process, to update the SAP data base due to instrument inventory changes (ARC process) Conduct additional lab support activities as agreed upon by departmental leadership and PKI. Ensure PM schedules are met and all work orders schedule with appropriate service delivery team Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust. Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results. Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate. Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction. Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit. Verify required customer health and safety requirements for site entry have been completed by engineer. Escort the engineer to the equipment location and hand off to customer equipment owner/user. Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure. Verify performance of maintenance or install and need for return visits. Key Requirements and Technology Experience: Experience with general lab equipment; fridges, freezers, incubators, BSC's, MiliQ's etc. Previous experience with Glass Wash / Autoclave Service. 1 year of experience in inventory management, handling scientific instruments. Highschool diploma required. Associates degree preferred. General lab equipment; fridges, freezers, incubators, BSC's, MiliQ's etc. As previously expressed, Glass Wash / Autoclave Service is far less of a priority or need here, would rather increase / improve the other capabilities of ‘General Lab Services'. Must be able to remains in a stationary position more than 25% of the time The person in this position needs to occasionally move inside and outside labs Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Regularly move or lift up to 25 pounds and occasionally move or lift up to 50 pounds Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printers Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Premier Boston-based international firm seeks two highly qualified mid-level corporate associates to join its acclaimed Life Sciences team representing cutting-edge high growth, life sciences, healthcare, and technology companies both domestic and throughout the world. The first opening seeks candidates with experience in intellectual property licensing, technology transfer and other technology transactions as well as in IP support (including intellectual property and technology transaction due diligence) of corporate transactions in the life sciences arena. The second opening involves working with venture backed private and public companies through a range of transactions including equity financing, IPOs, M&A and corporate governance. Highly qualified candidates for both opportunities must have general experience both working in teams and in managing substantial components of transactions independently, along with outstanding academic credentials, comparable law firm experience, and excellent written and verbal communication skills.

Job Posting Start Date 03-06-2025 Job Posting End Date 04-14-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job Summary Job summary: To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an IT Desktop Support Technician located in Littleton, MA. Reporting to the IT Operations Analyst the IT Desktop Support Technician role involves installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets. What a typical day looks like: Performs the installation, repair, and preventative maintenance of personal computer and related systems. Configure cellular phones for end users to meet corporate specifications Assists in determining suitable software to meet user requirements. Manage required supplies for printers (not to include paper). Install software, patches, and updates on desktops, laptops. Keep accurate tracking of all assets supported by Deskside. Maintains PC assets in both a physical and logical manner and maintain its accurate tracking. The experience we're looking to add to our team: Requires a High School Diploma or equivalent, technical training, or equivalent experience. Typically requires a minimum of 8 years of related experience. Demonstrates advanced technical skills, which may be, used to conduct on-the-job training and/guide other associates. Highly skilled with ability to move between shifts, products, and applications. Demonstrates advanced technologies as well as functional techniques and improves processes. What you'll receive for the great work you provide: Full range of medical benefits, dental, vision Life Insurance Matching 401K PTO Tuition Reimbursement What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Pay Range (Applicable to Massachusetts)$33.06 USD - $45.46 USD HourlyJob CategoryITRelocation: Not eligible Is Sponsorship Available? NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

PC#00050598 Job code: Technician (B) Reports to: Principal/Headmaster O'Bryant School of Math and Science seeks an IT Support Specialist to provide first- line support for hardware and software applications to all school staff and students on a daily basis. The IT Support Specialist will focus on supporting our teachers with integrating technology into the curriculum and expanding the uses of online learning, and other media technologies. The IT Support Specialist is part of a multidisciplinary team that provides needed support to teachers across the school. He/she will participate in the planning that will require evaluating and understanding the school's needs, in order to design the services and oversight that is needed, on an ongoing basis. In addition, this position will require the IT Support Specialist to be familiar with innovative technologies and have a strong media technology, web design and database background. Responsibilities: Leads the support of the implementation and the use of MyBPS and MassONE to support communication, collaboration, assessment and curriculum. Leads the development of the criteria for sufficient and effective use of technology in the school and the assessment of the school against these criteria. Works with and supports instructional staff in integrating technology into their curriculum and program areas, with special emphasis on media, web based, and distance learning technologies. Works with and supports subject area classroom teachers with integrating technology into their curriculum areas as well as developing instructional technology programs and blended models of professional development, which includes online learning. Fosters collaboration and sharing of educational technology strategies and courseware among teachers and other staff. Helps to organize seminars, professional development activities, meetings, and related activities to ensure coordination and knowledgeable support for expansion of educational technology. Works and collaborates with OIIT to support the interface of administrative and educational technology. Familiar with and updates knowledge of innovative technologies to support teaching and learning. Possess strong communication skills. Provides daily (face-to-face, email or text), just-in-time support for ~1100 students and 100+ BPS and partner staff and the day-to-day maintenance and upkeep of hardware and software systems - this includes support of Chrome, Windows and Mac operating systems Liaises with the district's technology dept on special projects such as school network upgrades, audio/visual installation and setup, network printer upgrades, software launches and instructional technology cadres and initiatives as well as routine BPS tech dept help desk queries. Maintains technology asset inventory of all hardware and software procured by the school. Resolves user login, account issues and connectivity problems. Assists school leadership in planning new technology purchases. Serve on the school's Technology Team. Performs other related duties as requested by the Headmaster. Hardware Support - PC, Chrome and iOS devices: Chromebook laptops __ includes the oversight of the school's 1:1 Chromebook Initiative : serves as the primary leader responsible for developing a budget, rollout strategies, planning and conducting teacher training, and communicating with and presenting to school staff, students and families Deploys and supports our school's iPads Classroom audio/visual equipment including document cameras, projectors and monitors + Airtame devices for classrooms and specials teachers and Lenovo Windows desktops Computer labs Software Support: Supports teachers/staff/students in the use of Boston's G Suite for Education apps including Google Classroom, Hangouts, Groups, Forms and other apps. Provides staff support of the district's student information system, Aspen. Supports CVTE instructors with vocational specific applications. Works with the school's Special Education support staff to research, review and recommend assistive technologies. Works with school leadership to support the school website Coordinates the administration of online formative and summative assessments which includes support and setup up for: The district's formative interim assessments (Illuminate and others; all students in grades K-8) WIDA assessment (ELL students) MCAS 2.0 assessment Skills / Qualities: A flexible problem-solver with a ‘can-do' attitude. An excellent communicator and a willingness to help when “it” breaks; that is, to assist in the resolution of any and all technology-related issues at the school. A co-worker motivated to build strong professional relationships, troubleshoot solutions, and plan collaboratively to achieve school goals. Ability to systematically analyze, troubleshoot, and solve problems. Ability to manage tasks and projects independently. Qualifications__Required: Associate degree Minimum of three (3) years, experience working in an educational setting supporting teachers, using computers and related technology including multi-media, distance learning, and telecommunications. Demonstrated experience in using a variety of media and Internet technologies. Demonstrated experience using online learning. Experience with G Suite for Education, Chrome OS, Windows, Mac OS, and/or educational software desirable. Current authorization to work in the United States - Candidates must have such authorization by their first day of employment. Qualifications__Preferred: Bachelor's Degree in Technology and Education or related field. Demonstrated experience and/or ability to collaborate with universities, businesses and community agencies. Demonstrated experience with grant writing and administration of grants. TERMS: Managerial Tier B, This position subject to the City of Boston residency requirement. Please refer to ******************************* (under "Employee Benefits and Policies") for more information on salary and compensation. Salaries are listed by Unions and Grade/Step. NOTE: School-based managerial employees will work 223 days between July 1st and June 30th each year. The 223 day work-year will include the 180 days in which school is in session, and the additional days will be determined by the employee and the principal or headmaster of the school. School-based managerial employees are not eligible for vacation time or compensatory time. In the event of school cancellation due to snow or inclement weather, school-based managerial employees need not report to work. The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to learn or work.

The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.

General information Ref # 41911 Job Family IT/Systems Date published 07-Mar-2025 Time Type Full time Description & Requirements The Broad IT Services (BITS) group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute's mission of "Accelerating the Understanding and Treatment of Disease." Our team of highly accomplished technical experts work with 1000's of Broad researchers to create, scale, and run a wide range of technology solutions. We believe that a diverse and inclusive community is essential to achieving our mission. We are always looking for committed, mission-driven individuals to bring new viewpoints, experiences, and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm! Broad IT provides support for more than 1,200 lab instruments, desktops and laptops across Broad's several buildings and direct interaction with the labs to improve their processes. Reporting to the Director of Lab IT, our Lab IT Support Specialists are our front-line team, directly interacting with our researchers to address both the tactical and strategic needs of Broad Institute's labs. Characteristic Duties: ● Initial triage and resolution for reported Lab IT incidents ● Support the Broad research Labs by helping to examine, document, and improve IT processes and procedures. ● Act as a direct support liaison between the lab, IT, and instrument vendors to coordinate all instrument onboarding, upgrades and repairs ● Facilitate the integration of Lab equipment into existing Broad IT infrastructure and services; ensuring the seamless acquisition, storage, and transfer of research data from laboratory instruments. ● Install and support research applications used in the acquisition and analysis of raw research data to enhance the efficiency and effectiveness of research activities. ● Contribute front-line knowledge to the creation of our vision for Lab IT, seeking to work across the Broad to unify solutions where appropriate for scientific missions ● Maintain asset management logs for all instrumentation within the labs as well as informing leadership of soon to be arriving equipment Minimum Qualifications ● Degree in Computer Science or other technical discipline or equivalent experience building an in-depth understanding of modern computing technology ● Experience writing, following, and managing technical documentation ● Ability to work under minimal supervision with expert time management ● Previous customer service experience, prior Lab support desired ● Basic network troubleshooting (ping, traceroute, ipconfig, DDI, etc) ● Strong OS operation & troubleshooting experience (Windows & Linux) Desired Qualifications ● ITILv4 foundational knowledge ● Experience managing projects or complex IT integrations ● Experience with any of the following lab systems: Illumina, NovaSeq, Hamilton, etc. ● Familiarity with ELNs, Jupyter Notebooks, Graphpad, Prism ● Basic cloud experience, GCP preferred (Buckets, distributed computing concepts) Working Conditions ● Normal office and wet-lab (BL1,BL2,BL3) conditions, PPE as well as appropriate attire required in labs ● This role is a required on-site position, and will support multiple Broad locations in Cambridge, MA and Burlington, MA ● Ability to lift up to 50 lbs ● Salaried position-40 hour work week

Connection has a fantastic opportunity through our Technical Staffing division for a PC Support Technician in Contoocook, NH. This is an onsite contract position with benefits. Responsibilities Provide on-site IT support for approximately 280 employees. Handle in-stock IT assets and track inventory using spreadsheets. Perform software installations and set up new hardware. Build and image laptops (manual process, training provided). Troubleshoot printer issues and other peripheral devices. Assist with asset management, including tracking and maintaining IT equipment. Perform routine IT maintenance and basic network troubleshooting. Occasionally travel to another location a few miles away (mileage reimbursed). Min USD $28.00/Hr. Max USD $30.00/Hr. Qualifications 2+ years of IT support experience. Strong troubleshooting skills with hardware, software, and peripherals. Ability to lift up to 30 lbs, walk frequently, and work in a manufacturing/plant setting. Comfortable working in a sometimes noisy or dusty environment (safety gear provided). Basic knowledge of asset management and inventory tracking. Experience with laptop imaging and setup (manual process, will train). Valid driver's license for occasional travel to a nearby facility.

Roles & Responsibilities * 3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting. * Experience with LabVantage LIMS is strongly preferred; experience with LabWare LIMS also considered. * Strong understanding of laboratory processes, sample management, and analytical workflows. * Experience with LIMS system configuration, master data updates, and user management. * Familiarity with ITIL processes (incident, change, and problem management) * Ability to troubleshoot application issues, system errors, and support ticket resolution. * Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems. * Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems). * Strong skills in documenting system processes, configurations, and incident resolution procedures. * Excellent communication and collaboration skills, working with both technical and non-technical teams. Salary Range: $95,000-$115,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Location: Boston, MA Duration : 1+ years SKILLS OVERVIEW: •Desk side Support Tech. •Win7/Win XP OS support. •Office 2003/2007/2010 support •Executive end user trouble shooting skills •Dell hardware •Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

CMIT Solutions of Boston | Cambridge is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering exceptional customer service. Position: SERVICE DESK ENGINEER I CMIT Solutions is seeking a knowledgeable Service Desk Engineer to support, participate and guide the efforts of our technical team as our business grows and we expand the services we offer to our clients. The Service Desk Engineer will report to the Service Desk Manager. Provide Level 1 support to end-users through the department's telephone support line, including software setup, configuration and troubleshooting. Provide coordination and communication of Service Desk and Network Operations Center resources and coordinate site visits with end user site management. Manage ticket escalations and production crisis situations of client systems. The best candidates for this position will have good verbal and written communication skills. You will be interacting with a wide variety of clients for whom technical jargon is not their primary language. You must be able to effectively explain technical issues, solutions and status to clients in a manner that they understand and appreciate. Core Duties & Responsibilities Serve as the first point of contact for technical support issues Provide remote support and troubleshooting of client desktop, server, and network problems Utilize stored information and documentation to help resolve issues Research outstanding users issues and document resolutions to users issues Prioritize and escalate problems within given guidelines Triage calls to appropriate groups if call cannot be resolved at level 1 Occasional after hours and weekend work to cover On Call responsibility. Work with Site support on specific site support issues and procedures. Perform other duties as assigned by management. Experience & Skills Requirements Ability to multitask and prioritize work requirements Ability to take initiative and manage time effectively Ability to work effectively both as a team member and independently. Ability to project a positive service attitude Ability to be flexible, versatile and adaptable in day to day activities conducted in a multisite environment. Strong analytical and problem-solving skills Excellent interpersonal and communication skills Knowledge of supported software packages: MS Office, Exchange xpert knowledge of Network Operating Systems: Windows Server 2003, 2008 and 2012. Windows XP, 7 and 8 Knowledge of printers Knowledge of basic data communications networking equipment, including hubs, routers and cabling infrastructure Knowledge of LAN and internetworking protocols: TCP/IP Qualifications A Bachelor's degree in a related area or 0-2 years of experience in the field or in a related area is preferred. 0-2 years of prior experience in Customer Service, phone experience preferred Microsoft Certifications a plus Hands on PC or Macintosh experience a plus

Lead IT Support Team at Renovo - Drive Excellence in Home Remodeling Tech Renovo Home Partners, the fifth-largest home remodeling company in America, is searching for a highly skilled IT Support Team Lead to take charge of our IT operations. This is a 100% onsite, hands-on leadership role, requiring a strong leader who can mentor a team, manage IT projects, and ensure seamless technology support across our organization. Why Join Renovo? At Renovo, we are committed to providing the best platform for our teams to thrive. Our IT Operations team is the backbone of our business, ensuring that employees across our multiple locations have the tools and support they need to succeed. We foster a culture of continuous improvement, innovation, and teamwork, making this an exciting opportunity for an IT leader ready to make an impact. Key Responsibilities: Lead and mentor the IT support team, providing feedback and fostering a collaborative, customer-focused environment. Serve as the escalation point for complex technical issues and ensure timely resolutions. Oversee IT infrastructure including Windows desktop/laptop environments, network management (TCP/IP, DNS, DHCP), and mobile device management. Drive IT projects from start to finish, coordinating across departments to implement system upgrades, maintenance, and deployments. Ensure proper documentation of incidents, requests, and solutions in the ticketing system. Manage vendors and business stakeholders, ensuring IT services align with company goals. Provide hands-on support for hardware, software, and network troubleshooting. Work flexible hours as needed, including evenings and weekends for critical support. What We're Looking For: Proven leadership experience managing IT teams and projects. 6+ years of advanced technical experience in IT infrastructure, including Entra ID, Office365, Exchange Online, and Power Platforms. Strong problem-solving skills and the ability to work under pressure. Excellent communication skills to collaborate across departments. Experience with call center applications is a plus. Bachelor's degree in IT or equivalent experience. Take the Lead at Renovo We're looking for a driven, strategic IT leader who is ready to take ownership of our IT operations and contribute to the success of a growing company. If you thrive in a fast-paced environment, enjoy mentoring a team, and have the expertise to manage complex IT challenges, we want to hear from you. Apply today! Posted Min Pay Rate USD $80,000.00/Yr. Posted Max Pay Rate USD $85,000.00/Yr.

Digital Learning/IT Technician Position Type: Full-Time Reports to: K - 12 Digital Learning & Libraries Coordinator Affiliation: Non-aligned Salary Range: $50,000 - $55,000 We are a diverse community with ~2,600 students enrolled in Watertown Public Schools (preschool through grade 12) in three elementary schools, one middle school, and one high school. The Digital Learning/IT Technician(s) provides school-based support by assisting administrators, educators, students, and the Watertown Public Schools community with the use and integration of technology throughout the district. The Digital Learning/IT position reports to the Digital Learning and Libraries Coordinator and collaborates with principals, information technology (IT) staff the Grade 6-12 Digital Learning Support Specialist, and in the use of district technology devices and online resources. ESSENTIAL DUTIES AND RESPONSIBILITIES: The essential functions or duties listed below are illustrative of the type of work that is performed and is not an exhaustive list of the duties performed by the person in this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Other duties may be assigned. The primary responsibilities of the position are: * Support all staff in the use of educational technology resources on a daily basis * Participate in the development and delivery of technology training (i.e. Google suite, PowerSchool, devices, and educational apps) under the tutelage of the Digital Learning & Libraries Coordinator * Manage and support the inventory, deployment, and collection of equipment and devices at assigned school(s) under the direction of the principal and IT Manager * Assist staff during computer-based testing including i-Ready, MCAS, and ACCESS * Support the Maker Space program: train staff and students in the use of the equipment, organize area, maintain equipment, inventory supplies and related tasks * Model ethical behavior, skills proficiency, and responsible use of online and educational technology resources * Troubleshoot school-based hardware and software problems and escalate issues to appropriate IT personnel * Work with IT and Digital Learning/Library staff to respond to tickets submitted through the help desk * Maintain and advance the knowledge of digital learning resources and educational technologies to support teaching and learning * Additional duties and responsibilities as assigned REQUIRED KNOWLEDGE, SKILLS & ABILITIES * Evidence of ability to work positively and collaboratively on a team * Familiarity with digital learning best practices * Interest in continuous professional learning * Ability to model instruction or training when needed * Ability to take initiative and be accountable for task completion * Excellent interpersonal and communication skills EDUCATION/EXPERIENCE: * Minimum of 3 years of relevant experience, preferred * Bachelor's degree, preferred * Citizenship, residency or work visa required Equal Opportunity Employer Watertown Public Schools is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

Part of the Supply Chain Department resource group responsible for the day-to-day operations of the department's computer system applications. Providing end-user support and application maintenance. The System Application Support Specialist I will be responsible to: * Provide support and training for Supply Chain Systems Applications. Develop and prepare user documentation and training materials * Respond to requests from department users for information or assistance regarding Supply Chain System Applications problems. * Monitor, resolve, or escalate support issues as appropriate. Assist in integration of department software and participates in testing and implementation of systems installations and upgrades * Integrate department presentation needs via the network. Participate in and leads short-term departmental tasks and projects. Assist on long-term complex departmental projects * Monitor internal automated processing jobs and Report and take action when needed * Maintain Item Master to ensure integrity of data. Including adding new items, altering/enriching attributes of current items, etc. Review accuracy of electronic catalogs and upload upon approval * Maintain/alter specific elements in Vendor Master tables. Query ERP and other ancillary systems to extract and analyze data To qualify, you must have: * A Bachelor's degree in Supply Chain Management, Finance, Information Systems, or other associated concentration. An associate's degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a bachelor's degree. * Knowledge of and experience working with an Enterprise Resource Planning system (PeopleSoft or Workday experience strongly preferred) * Analytical skills to resolve problems requiring the use of technical principles. Knowledge and experience using KPIs to track and improve processes * Ability to build queries to extract data; data analysis skills. Knowledge of relational databases, design, and structures * Strong Excel skills and knowledge of visualization applications * Strong communication and interpersonal skills * Hybrid/remote on site at least 2-3 days a week Boston Children's Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

The vision of the Arlington Public Schools is to be an equitable educational community where all learners feel a sense of belonging, experience growth and joy, and are empowered to shape their own futures and contribute to a better world. IT Internship - Spring/Summer 2025 Position: IT Intern, Information Technology Department About Us: Arlington Public Schools is dedicated to creating an inclusive and supportive environment for all students and staff. We value diversity, creativity, and innovation, and we're looking for students who are eager to learn and grow in the field of technology. Internship Overview: Are you passionate about technology and interested in learning how IT systems keep things running smoothly? We're looking for an energetic and self-motivated IT Intern to join our team! This is a hands-on internship where you'll get to work with our experienced IT staff on real- world projects, solve tech problems, and develop your skills for a future career in IT. What You'll Do: As an IT Intern, you'll support the IT team in maintaining and troubleshooting technology systems. You'll have the opportunity to learn about areas like hardware, software, cybersecurity, and data management. Here's what you can expect: ? Assist with Tech Support: Provide technical support by troubleshooting and resolving issues for students and staff, including assisting and shadowing technicians on-site. ? Work with IT Systems: Support the team in maintaining computers, software, and other tech systems. ? Organize and Manage Resources: Help keep track of IT equipment and resources. ? Learn from Experts: Work alongside our experienced Service Desk staff to gain hands- on knowledge in various areas of IT like programming, cybersecurity, and data management. Skills & Qualifications: We're looking for interns who are excited to learn and contribute to our team. Here's what you'll need: ? Strong Communication Skills: You'll need to explain tech issues clearly to people who may not be familiar with IT. ? Problem-Solving Mindset: Be curious and eager to figure out how things work and how to fix them. ? Team Player: We work together, and we're looking for someone who is ready to pitch in and collaborate. ? Attention to Detail: We need someone who is organized and takes pride in their work. Physical Requirements: This is an office-based position that may require you to: ? Stand or walk for short periods of time. ? Lift or carry items up to 30 pounds. ? Use a computer for extended periods. Why This Internship Is Great for You: ? Hands-On Experience: Gain real-world IT experience that will set you up for a future in technology. ? Mentorship: Work directly with our Service Desk staff and learn from experts in the field. ? Boost Your Resume: Whether you're planning for college or a career in tech, this internship will give you valuable skills and experience. Reports to: Service Desk Manager

Looking for an Internship in an innovative, high-growth company in one of the hottest segments of the security market? Look no further than Veracode! Veracode is seeking Information Security Intern to join our 12-week Summer Internship Program. The Veracode Security Operations team is looking for an intern to assist in monitoring and engineering operations. This position is intended to provide entry-level experience within a cloud native, modern security operations organization. Key Aspects of the Role: Experience securing a first-in-class cloud ecosystem Exposure and firsthand access to a modern SIEM and SOAR platform Hands-on security event and response training Project work including network security, detection engineering, vulnerability management, and security posture management. Requirements: Preferred majors: Computer Science, Information Security, or Business-Tech Actively enrolled in an accredited college/university with an anticipated graduation date between December 2025-May 2027. Must be able to work a 40-hour work week (Monday-Friday) between June 3rd - August 22nd, 2025, and live within a commutable distance of Burlington, MA Must be legally authorized to work in the United States for any employer without sponsorship now or in the future. Experience with Linux operating systems, data analysis, and scripting languages are encouraged. Fraudulent Recruitment Alert - Be Aware and Stay Informed At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information. Here's our recruitment promise to you: Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers. Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware. Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address. If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at ******************** before taking any further action.