Technical Support Specialist Jobs in Anchorage, AK

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Title: Technical Service Support Department: Sales Reports to: Sales Manager Job Status: Full-Time; Exempt Benefits Compensation: Base Salary Plus Commissions Vehicle Allowance 401(k) matching and profit sharing Dental insurance Heath savings account Health insurance Paid time off Vision insurance Summary: The Technicial Service Support/PSSR plays a pivotal role in maintaining and expanding customer relationships by delivering tailored support solutions for heavy equipment. This position involves a strong emphasis on promoting uptime, efficiency, and customer satisfaction through equipment maintenance, parts, service offerings, and technological innovations. It requires the ability to work in diverse environments, from quarries to construction sites, while engaging customers and leveraging technical expertise to deliver superior results. Essential Functions: Build and nurture long-term customer relationships to promote parts and service sales, maximizing customer equipment uptime. Perform regular site visits to assess customer equipment and operational needs, providing proactive recommendations for service and parts. Promote and sell extended warranties, preventative maintenance programs, and tailored aftermarket solutions. Train and coach equipment operators on efficient and safe machine use to maximize productivity and minimize wear and tear. Conduct training sessions for customers on new technologies, equipment maintenance practices, and advanced operational techniques. Leverage diagnostic tools, telematics, and remote monitoring systems to identify and address equipment issues before they cause downtime. Collaborate with internal service and parts teams to ensure timely delivery and customer satisfaction. Represent the dealership at trade shows, customer events, and other industry functions to strengthen brand presence. Maintain thorough knowledge of the dealership’s product portfolio, including machinery and technology innovations, such as fuel efficiency and emissions-reducing solutions. Core Competencies Proven sales experience, ideally within the construction equipment or heavy machinery sectors. Working experience with OEM equipment parts, service parts, and diagnostic software used in heavy machinery repair and maintenance. Equipment operator experience, with the ability to train and coach others on proper machine use and best practices. Technical proficiency in diagnostic tools, telematics systems, and CRM software. Strong interpersonal, communication, and negotiation skills. Ability to work independently and collaboratively while meeting sales targets. Valid driver’s license and willingness to travel locally to customer sites. Education and Experience Bachelor’s degree in business, engineering, or related fields. Familiarity with major construction equipment brands and their service technologies. Experience conducting group and one-on-one training sessions for operators and maintenance personnel. Knowledge of environmentally friendly solutions, including low-emission and fuel-efficient technologies. Work Environment Frequent visits to customer sites, including aggregate mines, mineral extraction facilities, quarries, and general construction zones. A combination of office work, on-site inspections, and travel within a defined territory. Emphasis on utilizing digital tools, remote diagnostics, and data-driven solutions to enhance customer service. Interaction with a variety of working conditions, from outdoor environments to operator cabins, requiring adaptability and a hands-on approach. Physical Requirements While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Anchorage, AK and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. **Responsibilities** The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following: + Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. + Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Recommend systems modifications to reduce user problems. + Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. + Install operating system patches, upgrades etc. via SCCM Software Center + Provide remote support services for telework/home users. + Help ensure user applications work over VPN and/or Citrix. + Manage user relocation requests + Ensure devices are properly encrypted. + Local On-Site Cabling + Provide on-site support for enterprise groups such as the network and security operation centers. + Restart network equipment, including switches and routers as directed by enterprise networking. + Replace defective network equipment. + Wireless Services + Assist users with mobile communication devices. + Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping. + Asset Inventory Support + Assist with physical inventory as needed. + Assist with receiving and receipting property. + Disposal Preparation Support + Process computer equipment for disposal. + Ensure disposal policies are properly employed. + Ensure all devices are fully wiped of information before leaving the facility. + Video Conferencing and Audio/Video O&M + Troubleshoot system problems. + Work with support staff for remote troubleshooting and repairs. + Assist in setting up presentation devices and video conferencing units. + Support pre/post application releases + Gather analyze, and report end-user support trends + Other duties as assigned \#JM #JP #NSS **Qualifications** Required Skills and Experience + High School with 5-8 years (or commensurate experience) + US Citizen + High degree of technical proficiency + Excellent problem-solving skills and analytical abilities Preferred Skills and Experience + Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role + Certification in Microsoft Operating Systems + Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation + CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA SecurityClearance Required: Must be able to obtain and hold a Public Trust Clearance. **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $66,000.00 - USD $66,000.00 /Yr. Submit a referral to this job (********************************************************************************************************************************* **Location** _US-AK-Anchorage_ **ID** _2025-5757_ **Category** _Information Technology_ **Position Type** _Full-Time_

Service Desk Technician I Hiring Range $21.20 to $27.56 Pay Range $21.20 to $30.74 Service Desk Technician II Hiring Range $24.12 to $32.17 Pay Range $24.12 to $36.19 Summary of Job Responsibilities: The Southcentral Foundation (SCF) Service Desk Technician is responsible for providing high-quality friendly customer service to all users contacting centralized Service Desk; documenting all user contacts according to specified guidelines; following procedures to manage Incident and Service Request ticket life cycles; providing telephony, application, and hardware support to users; providing telephone-based and remote-control support to users. This position has two (2) levels designed to provide progressively more responsible and independent work experience. Progression between job levels is based on the demonstrated ability to successfully handle more progressively responsible assignments. Qualifications: SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF's geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF's vision of a Native Community that enjoys physical, mental, emotional, and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services: High School diploma; OR GED. Two (2) years of Administrative Support experience; OR demonstrated competency as an Administrative Support III at SCF; OR technical IT knowledge of hardware and software gained through work or personal experience. Must meet the following conditions to qualify as an approved SCF driver: Valid Alaska driver's license that meets State of Alaska Division of Motor Vehicles (DMV) license requirements to include: May drive in Alaska for up to 90 days with a valid out-of-State license, then must obtain an Alaska driver's license. No more than three (3) moving traffic violations (as defined by Alaska Statutes Title 28); OR two (2) at-fault traffic accidents in the previous three (3) years. The driver must not have had ‘Driving Under the Influence' (DUI); OR ‘Driving While Intoxicated' (DWI); OR ‘Operating Under the Influence' (OUI) violations as follows: Zero (0) violations in the past five (5) years. No more than two (2) violations in the past ten (10) years. Drivers must be at least 18 years of age. Drivers 18 through 20 years of age may only transport equipment, materials, and employees. Drivers who transport customers must be 21 years of age or older and must have completed the probationary period of license requirements for Alaska. Additional Qualifications for Service Desk Technician II: Associate degree in Information Technology or related field; OR a combination of education and experience; OR Two (2) years IT experience in a role with duties similar to the Service Desk Technician I position. Microsoft Azure Fundamentals certification. Native Preference: Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting and training. SCF Human Resources must receive certification before applicants receive preference. Employee Health Requirements: Compliance with our Employee Health Procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls are paid at $50 each Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? This is an on-going posting. Applications will be reviewed year-round for this position and filled as vacancies become available. Please note you may not be contacted immediately. Applications will be actively reviewed for all current and future openings. Primary Duty Support internal and external customers with applications, software, and/or hardware. Examples of Job Duties Submit and monitor regular production jobs e.g. Bill cycles, monthly operational reports. Answer calls, conduct initial triage and open tickets. Plan, schedule, create, maintain and document (ROBOT) scheduled production jobs. Notify appropriate contact of system outages or degradation. Run diagnostics on servers. Perform other duties as assigned. Respond to trouble tickets generated by Help Desk staff to assist internal users with PC related problems. Answer and troubleshoot internal customer calls to the Help Desk. Install software. Provide excellent technical and customer service by answering & troubleshooting customer calls and/or via online chat. Provide technical assistance to help customers resolve Internet, wireless, and phone issues. Use ticketing system to establish customer account trouble history. Create new tickets to document troubleshooting steps taken to resolve customer issues. Meet or exceed service level agreements that will provide an outstanding customer experience. Work other queue assignments and special projects as assigned, to be accomplished while tech is between customer calls. Monitor assigned queues. Perform other duties as assigned. Minimum Qualifications Minimum Education and Experience Required High School Diploma or equivalent and a minimum of two years' experience working with PC's. Basic knowledge of PC software and Microsoft office. Preferred Qualifications One Year of experience in the field of Internet Technical Support. Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and drug test. We hope you'll join us as we change lives through technology.

About the team: Our support team provides best-in-class service and support to our growing commercial customer base while meeting or exceeding our service level agreements as defined by our business requirements. We're highly focused on customer enablement, retention, and loyalty, and we work closely with partner teams in the Skydio Customer Success organization to ensure customers get the best out of their UAS investment. About the role: We're looking for a technical product support professional who is passionate about helping commercial customers get the most out of industry-leading autonomous UAS drone investments. You'll utilize your proven B2B customer support skills and capabilities to assist Skydio pilots and drone operators in understanding product features, troubleshooting software, hardware, and cloud issues, and recommending best practices for safely and effectively flying. When our customers need help, you are responsible and empowered via knowledge guides and flight diagnostic tools. You will have access to cross-team experts to resolve their issues thoroughly, with an added emphasis on capturing data to inform product, process, and service improvement. Location: Must be based in the Pacific Time Zone or further west (e.g., Hawaii, Alaska). Working Hours: 3:00 PM - 11:00 PM PT. Occasional weekends and/or holiday shifts may be required. Travel: This role may require traveling to regional customer sites up to 10% of the time. How you'll make an impact: Deliver premier technical support to drive customer satisfaction and brand evangelism Know Skydio drone, controller, and cloud products inside and out, and proactively seek clarity on areas of ambiguity negatively impacting our customers Be the Voice of Customer frontline to other Skydio teams that enable continuous product improvement based on customer needs Use clear and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and thereby drive high-brand affinity over time Over time, become a Subject Matter Expert (SME) in one or more aspects of the Skydio UAS platform and share your knowledge freely with other team members to create high-trust team relationships Engage in regular pre-released product dogfooding and give feedback that helps deliver the highest quality product experience possible Proactively participate in building support processes that improve and enhance the customer experience Own your work and contribute to operational excellence and low-effort customer support experiences Requirements: Experience with drones/UAV/UAS What makes you a good fit: 2-5 years of Technical Support experience Previous customer support experience in utilities, transportation/infrastructure, or public safety is a plus Willing to work a flexible schedule within a 12/7 hours of operations Collaborate effectively with team members to resolve complex technical issues, actively share knowledge and expertise, and contribute to a supportive team environment. Motivated self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage time effectively Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows An inquisitive troubleshooter with a passion for drone, cloud, and IoT technology along with a strong desire to learn new skills and grow with Skydio Experience with multi-channel customer communication (phone, chat, email support) CRM technology experience, Zendesk or Salesforce Service Cloud preferred Prior support experience within a 360 customer success retention & renewal team is a plus A strong desire for feedback to learn, grow, and perform duties more efficiently Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $59,000 - $105,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria. *Compensation for certain positions may vary based on the position's location.

About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you! Job Overview The Digital Solutions (DS) Desktop Technician is responsible for enterprise IT engineering, automation, and security compliance, acting as a Tier II escalation point and subject matter expert (SME) for advanced IT infastructure and system optimization. This role involves designing, implementing, and maintaining critical IT systems across internal operations and external contract locations, including Department of Defense (DoD) sites. The Desktop Technician plays a key role in enterprise-wide IT initiatives, including cloud-based infrastructure support (M36, Azure, Active Directory, and software-defined networking), lifecycle management, patch and vulnerability management. The position requires a strategic, solution-oriented mindset with strong expertise in scripting, system architecture, and compliance with industry security frameworks. Work Model: Onsite/In-Office Responsibilities Essential Duties & Job Functions: * Technical Guidance and Advanced Troubleshooting * Serve as Tier II escalation point, providing expert-level troubleshooting and resolution of complex enterprise IT infrastructure issues. * Perform systems analysis and root cause diagnostics to develop long-term solutions for IT incidents affecting operations. * Lead the automation and optimization of IT processes using scripting languages such as PowerShell or Python. * Design and implement enterprise-wide IT security and compliance measures, ensuring adherence to NIST 800-171 and CIS benchmarks. * Device & Configuration Management * Architect and implement automated system deployment solutions using intune, MECM, or similar techniques. * Develop and maintain enterprise lifecycle management strategies to ensure secure and compliant IT asset usage. * Design, configure, and maintain virtualized environments (VMare, Hyper-V, or Azure Virtual Desktop) to support enterprise IT needs. * Site & User Support * Lead IT integration and deployment efforts at contract locations, including DoD sites across the U.S. and internationally. * Oversee network configuration, enterprise application deployment, and security hardening at new and existing sites. * Ensure seamless IT operations by developing automated monitoring and alerting mechanisms for system performance. * Infrastructure Administration * Lead the design, deployment, and management of enterprise-wide IT platforms, including Microsoft 365, Azure AD, and software-defined networking. * Manage and optimize firewall configurations, identity management systems, and enterprise security tools. * Implement zero-trust security frameworks, enhancing endpoint protection and cloud security compliance. * Security & Compliance * Conduct cybersecurity risk assessments and penetration testing to proactively identify vulnerabilities. * Ensure compliance with NIST 800-171, CIS benchmarks, and DoD cybersecurity requirements by implementing best practices. * Lead path and vulnerability management strategies, ensuring enterprise-wide IT security and compliance. * Documentation & Training. * Develop and maintain enterprise IT documentation, security policies, and standard operating procedures (SOPs). * Provide technical training and mentorship to IT staff on best practices for automation, cybersecurity, and infrastructure management. Job Requirements Mandatory: * Associate's Degree in Information Technology related field or a related field OR equivalent work experience. * 1-2 years in enterprise IT engineering, cloud computing, or cybersecurity. * CompTIA Sec+ or similar DoD 8140 - (451) Intermediate certification (must obtain within 90 days of hire). * Proficiency in automation scripting (PowerShell, Python, or similar). * Experience with cloud platforms (Microsoft Azure, AWS, or similar). * Strong understanding of security frameworks (NIST, CIS, Zero Trust) and vulnerability management. * Ability to obtain access to DoD sites and facilities. * Valid U.S. Passport within 6 Months of Hire. * Ability to gain access to US DOD Sites & Facilities. * 10-20% travel required. * Strong understanding of Operating Systems (Windows, Mobile). * Strong understanding of common hardware (Dell workstations & peripherals). * Strong understanding of common productivity software (Microsoft Office, Teams, Adobe, etc). * Conduct research on emergent technologies and identify solutions to technology challenges. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain professional working relationships with internal and external customers. Reasonable Accommodation: CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any if its subsidiaries, please email ****************** Equal Employment Opportunity: Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job Description: · Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications. · Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems. · Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems. · Must have good verbal and written skills, as well as ability to interact positively with clients. · Excellent soft skills are a must. · Previous retail experience (i.e. Apple Store, Geek Squad) is a plus. Additional Information For more information, Please contact Shubham ************

This position is for individuals interested in beginning their careers as technicians with projects affiliated with the University of Alaska Anchorage, Applied Environmental Research Center. Candidate will learn essential skills for performing work on research projects with the federal family. This is an entry level position but a great way to learn getting hands on experience. We are hiring for three (3) positions! The Applied Environmental Research Center (AERC) is a center within the Business Enterprise Institute (BEI). The BEI provides a platform for a high-level consultancy between industry and the University of Alaska (UA), while serving as a bridge to resources, expertise and talents across the entire UA system. Offering economic development related research and technical assistance, high-level professional education, small business development services, and youth entrepreneurship programming, the work of the BEI not only links UA economic development programs, but also supports business and entrepreneurial capacities across Alaska. To thrive in this position, individuals must have an attention to detail eye with the ability to be flexible. No two days will be the same! The successful candidate should enjoy office work with the occasional out of the office Center activities. The Center manages numerous projects for the federal family and being personable and getting the job done are key. Minimum Qualifications: High School graduation and six months office/administrative experience, or an equivalent combination of training and experience. Position Details: This position is located on the UAA campus in Anchorage. This is a full-time, term-funded, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 74, based on education and experience. Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified. *To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible. This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at ************. UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: ********************************* The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. If you have any questions regarding this position, please contact Justin Hall, BEI HR Coordinator at ****************** All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business. * Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. Access to the reports is available at: UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: ******************************************* Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: ************ or ********************* / ************ or uaa_*************************. UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: ***************************************** Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: ************ or *******************. UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: ********************************************************************** Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: ************ or emailing ********************.

NANA Worley/NANA Shareholder college internships are between 24- 40 hours per week, continue for a minimum 8 weeks and will start in early June. Longer duration internships and an earlier start date is possible for the right candidate. Summary This position installs, configures and troubleshoots computer desktop systems and associated assemblies. Provides support to operational computer desktops by performing the following duties. Internships will run from June 2 nd - August 3 rd . Responsibilities Assembles and configures desktop components and associated peripherals. Sets up and maintains basic desktop hardware systems and provides assistance to the ICT Department Supervisor. Performs desktop troubleshooting to isolate and diagnose common hardware and software problems. Upgrades desktop hardware and software components as required. Provides users with desktop technical support as well as support with phones, printers, copiers and plotters. Responds to needs and questions of users concerning their use of desktop resources. Installs and tests necessary software and hardware. Qualifications Must be a shareholder of NANA Regional Corporation, Inc., or a direct descendant of a shareholder. In accordance with NANA's Shareholder Preference Hiring Policy, priority will be given to NANA shareholders first, followed by shareholder descendants. Must be 18 years or older. Must be currently enrolled in college or a vocational school full-time and have completed one semester of postsecondary education. Be declared in a major/program of Information Technology or a closely related field. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of managers, clients or employees of organization. Math Ability: Ability to calculate figures and amounts such as fractions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of MS Word, word processing software, and MS Excel spreadsheet software. Certificates and Licenses: No certifications required. Supervisory Responsibilities: This job has no supervisory responsibilities. Preferred Qualifications A valid driver's license and an acceptable driving record for the past three (3) years to be eligible under NANA's vehicle insurance policy. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Design Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Technical Skills Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Interpersonal Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Team Work Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build moral and group commitments to goals and objectives; Supports others' efforts to succeed; Recognizes accomplishments of other team members. Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Strategic Thinking Develops strategies to achieve long-term success. Safety and Security Observes safety and security procedures. Working Conditions and Physical Requirements The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to walk; use hands to finger, handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Security-focused IT Opportunity Our company is poised to grow by double digits this year. Utilize your IT skills in a dynamic, fast-paced environment to service our Alaska-based customers! This is primarily a remote work position; the person that is chosen for this position must live in the Anchorage area and be authorized to work within the United States. Job Description InfoDefense is seeking a highly skilled IT Specialist to join our team. The IT Specialist will be responsible for configuring, managing, and troubleshooting hardware, software, networks and cloud services for our Alaska-based customers. This role involves configuring and maintaining highly secure systems to maintain compliance with CMMC and other cyber security frameworks. Key Responsibilities Configure and maintain Windows and Linux server operating systems Implement and manage cyber security technologies Manage automated desktop application deployments via Microsoft 365 Intune Assist customers calling into the service desk with IT-related problems Perform routine maintenance and inspection of network systems Troubleshoot network connectivity issues Analyze and resolve issues with IT equipment including printers, servers, and networks Monitor network infrastructure devices utilizing existing system monitoring tools Ensure that the electronic data traffic, networks, and systems are operating without interruption Implement and manage disaster recovery and back-up procedures Create and manage user accounts and configure access permissions Maintain and optimize previously established change, backup, and service desk procedures Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field Proven experience as an IT Specialist or similar role 3 years Linux operating system 2 years Network troubleshooting 2 years Microsoft 365 Management Proficient in database technologies such as Elastic Search and SQL Knowledge of Fortinet firewall technologies Experience with enterprise change management processes Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team Strong communication and interpersonal skills Preferred Skills and Experience Knowledge of one or more scripting languages Python, Bash, PowerShell, JavaScript, etc. Experience managing Amazon Web Services and/or Azure Fundamental understanding of NIST SP 800-171, CMMC 2.0, or aother regulatory standards Industry Certifications such as Security +, Network+. CCNA, CEH, CISSP, Fortinet NSE4, Microsoft) Military service is a big plus Compensation InfoDefense offers a generous base salary along with performance bonus, 401k retirement plan, health, dental, vision, life, short and long-term disability insurance benefits. All candidates are required to submit to a background check prior to beginning work. About InfoDefense A turn-key cyber security solutions provider, InfoDefense provides best of breed information protection; network security; system security; identity and access management as well as IT governance, risk and compliance solutions. With a current focus on Department of Defense contractors with Cyber Security Maturity Model (CMMC) compliance requirements, InfoDefense has also served financial services, healthcare, retail, high-technology, manufacturing, and government customers since 2001. InfoDefense is located in the Dallas-Fort Worth metropolitan area and is an equal opportunity employer.

Job Title: Support Specialist Department: Youth Education (YE) Reports To: Program Manager Supervises: None FLSA Status: Non-Exempt Pay Grade: N2 Job Type: On-Call AKBCU: No ICPA: Yes General Functions: This position will be responsible for assisting the Camp Lead(s) in creating a positive learning environment and assisting the participants during the STEM, language, and cultural camp activities. This position will work with a small group of students to do multiple activities, aid with location set-up and tear-down, facilitate indoor and outdoor activities, interact with families, and supervise youth while in attendance at the camps. Duties and Responsibilities: Assist Camp Lead in instruction and supportive services. Work with small groups of youth during camp activities. Prepare camp materials under the direction of the camp lead(s). Assist with classroom management. Assist with students with disabilities. Communicate effectively with parents, students, staff, and community members. Conduct parent involvement activities. Supervise and assist students during lunch, field trips, and camp activities. Maintain a safe environment for students. Promptly report any accidents, destruction of property, or abusive behavior. Adhere to all CITC policies and regulations. Reflect a high degree of sensitivity regarding confidential information. Perform all other duties as needed and assigned. Job Specifications: Strong organizational and leadership skills. Strong verbal and written communication skills. Ability to work independently with minimal supervision and well with a team. Ability to coordinate multiple activities. Strong problem- solving skills. Demonstrated knowledge and understanding of the social, educational, training and cultural needs of the Alaska Native/American Indian community. Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills. Minimum Qualifications: High School Diploma or GED. Continued employment is contingent upon a receipt of a satisfactory state and federal background check. Preferred Qualifications: Experience working with youth and/or camp experience. Valid Alaska driver's license and insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years. Disclaimer The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract. 1/23/25 - TW

*Candidates must reside within 50 miles of Anchorage, Alaska $2,500 Hiring Bonus! GCI's Network Support Technician II will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public. ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to interact with a wide variety of business, operations, and technical staff. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Demonstrated good verbal and written communication skills. Ability to explain technical activities to customers. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrated administrative and organizational skills. Ability to accurately document procedures and technical processes. Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. General understanding of Information Technology. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Knowledge and operating skills in mainstream operating systems. Additional Job Requirements: This is a mid-level position within the Network Support team. Works under moderate supervision performing more complex tasks as directed, completing routine assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring all technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather information to address Tier II and Tier III issues where solutions (processes and procedures) have already been documented. Tier II Support: First point of contact for escalation. Provide guidance and instructions to Tier I support to diagnose and resolve. Take ownership of incidents where subject matter expertise and experience is required for diagnosis. High percentage of resolving break / fix events, troubleshooting, software installations, and hardware repair. Ability to solve known issues, escalate new issues to Tier III. Mentor and support junior technicians. Additional Competencies: Excellent verbal and written communication skills. Exceptional customer service skills. Ability to work independently and as a member of a team. Knowledge and operating skills in legacy and mainstream operating systems. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of two (2) years of experience in a customer service or call center environment. * Preferred: Associate degree in telecommunications, computer science, electronics or relevant field. Experience/knowledge of LAN / WAN Networking. Microsoft, ITIL, CompTIA, Cisco certifications. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Reports To: Desktop Support Supervisor Primary Functions: Provide quality day to day technical desktop hardware support to end users in a manner that supports the organization's Mission Statement to provide service, value and convenience to its members. Operate in a fashion that supports the IM operations supporting mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations. Duties and Responsibilities: Configure, install, maintain and troubleshoot end user hardware such as: desktop computers, laptops, printers/scanners, phones, monitors, and peripheral equipment. Analyze, diagnose and implement corrective solutions for end user hardware issues, using standard diagnostic and troubleshooting principles, theories, concepts, and techniques with normal supervision. Develop working technical knowledge of current operating systems, software, hardware and standards to include Windows 7 and later, and Office 2007 and later. Operational knowledge of current Mac OS desirable. Participate in maintenance activities ensuring health and stability of end user infrastructure equipment. Meet or exceed department KPIs for defined department tasks. Maintain consistent communication with end users and management regarding user issues, work orders, and projects. Proactively help customers, assist team members, resolve incidents, and improve service delivery to the end user. Make effective use of available tool sets and systems including incident and work order management systems, SCCM, and Microsoft product suites. Perform other duties as assigned. Qualifications Education: A+ Certification Preferred Creditable Experience in Lieu of Education: Minimum of six months prior desktop support/technical experience preferred. Experience/Skills: Minimum six months customer service skills strongly preferred. Must be positive, adaptable, and a team player. Excellent verbal, written, and interpersonal skills. Self-motivated, organized, and detail oriented. Familiarity with DevOps/Agile process for task flow completion a plus. Must be able to develop and maintain a high level of understanding of department processes, user policies and effective troubleshooting. Must be able to lift, carry, or otherwise move and position objects up to 50 lbs. Position placement/advancement requires management recommendation and will be based on the candidate's qualifications and/or performance. Tenure: Not applicable Compensation Salary Pay Range: Desktop Support Technician I (Category 11): $52,258 - $81,523 annually Desktop Support Technician II (Category 10): $57,484 - $90,825 annually Desktop Support Technician III (Category 09): $63,233 - $101,804 annually Senior Desktop Support Technician (Category 08): $72,717 - $119,983 annually Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? This is an on-going posting. Applications will be reviewed year-round for this position and filled as vacancies become available. Please note you may not be contacted immediately. Applications will be actively reviewed for all current and future openings. Primary Duty Support internal and external customers with applications, software, and/or hardware. Examples of Job Duties Submit and monitor regular production jobs e.g. Bill cycles, monthly operational reports. Answer calls, conduct initial triage and open tickets. Plan, schedule, create, maintain and document (ROBOT) scheduled production jobs. Notify appropriate contact of system outages or degradation. Run diagnostics on servers. Perform other duties as assigned. Respond to trouble tickets generated by Help Desk staff to assist internal users with PC related problems. Answer and troubleshoot internal customer calls to the Help Desk. Install software. Provide excellent technical and customer service by answering & troubleshooting customer calls and/or via online chat. Provide technical assistance to help customers resolve Internet, wireless, and phone issues. Use ticketing system to establish customer account trouble history. Create new tickets to document troubleshooting steps taken to resolve customer issues. Meet or exceed service level agreements that will provide an outstanding customer experience. Work other queue assignments and special projects as assigned, to be accomplished while tech is between customer calls. Monitor assigned queues. Perform other duties as assigned. Minimum Qualifications Minimum Education and Experience Required High School Diploma or equivalent and a minimum of two years' experience working with PC's. Basic knowledge of PC software and Microsoft office. Preferred Qualifications One Year of experience in the field of Internet Technical Support. Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and drug test. We hope you'll join us as we change lives through technology.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls are paid at $50 each Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you! Job Overview The Digital Solutions (DS) Desktop Technician is responsible for enterprise IT engineering, automation, and security compliance, acting as a Tier II escalation point and subject matter expert (SME) for advanced IT infastructure and system optimization. This role involves designing, implementing, and maintaining critical IT systems across internal operations and external contract locations, including Department of Defense (DoD) sites. The Desktop Technician plays a key role in enterprise-wide IT initiatives, including cloud-based infrastructure support (M36, Azure, Active Directory, and software-defined networking), lifecycle management, patch and vulnerability management. The position requires a strategic, solution-oriented mindset with strong expertise in scripting, system architecture, and compliance with industry security frameworks. Work Model: Onsite/In-Office Responsibilities Essential Duties & Job Functions: Technical Guidance and Advanced Troubleshooting Serve as Tier II escalation point, providing expert-level troubleshooting and resolution of complex enterprise IT infrastructure issues. Perform systems analysis and root cause diagnostics to develop long-term solutions for IT incidents affecting operations. Lead the automation and optimization of IT processes using scripting languages such as PowerShell or Python. Design and implement enterprise-wide IT security and compliance measures, ensuring adherence to NIST 800-171 and CIS benchmarks. Device & Configuration Management Architect and implement automated system deployment solutions using intune, MECM, or similar techniques. Develop and maintain enterprise lifecycle management strategies to ensure secure and compliant IT asset usage. Design, configure, and maintain virtualized environments (VMare, Hyper-V, or Azure Virtual Desktop) to support enterprise IT needs. Site & User Support Lead IT integration and deployment efforts at contract locations, including DoD sites across the U. S. and internationally. Oversee network configuration, enterprise application deployment, and security hardening at new and existing sites. Ensure seamless IT operations by developing automated monitoring and alerting mechanisms for system performance. Infrastructure Administration Lead the design, deployment, and management of enterprise-wide IT platforms, including Microsoft 365, Azure AD, and software-defined networking. Manage and optimize firewall configurations, identity management systems, and enterprise security tools. Implement zero-trust security frameworks, enhancing endpoint protection and cloud security compliance. Security & Compliance Conduct cybersecurity risk assessments and penetration testing to proactively identify vulnerabilities. Ensure compliance with NIST 800-171, CIS benchmarks, and DoD cybersecurity requirements by implementing best practices. Lead path and vulnerability management strategies, ensuring enterprise-wide IT security and compliance. Documentation & Training. Develop and maintain enterprise IT documentation, security policies, and standard operating procedures (SOPs). Provide technical training and mentorship to IT staff on best practices for automation, cybersecurity, and infrastructure management. Job Requirements Mandatory: Associate's Degree in Information Technology related field or a related field OR equivalent work experience. 1-2 years in enterprise IT engineering, cloud computing, or cybersecurity. CompTIA Sec+ or similar DoD 8140 - (451) Intermediate certification (must obtain within 90 days of hire). Proficiency in automation scripting (PowerShell, Python, or similar). Experience with cloud platforms (Microsoft Azure, AWS, or similar). Strong understanding of security frameworks (NIST, CIS, Zero Trust) and vulnerability management. Ability to obtain access to DoD sites and facilities. Valid U. S. Passport within 6 Months of Hire. Ability to gain access to US DOD Sites & Facilities. 10-20% travel required. Strong understanding of Operating Systems (Windows, Mobile). Strong understanding of common hardware (Dell workstations & peripherals). Strong understanding of common productivity software (Microsoft Office, Teams, Adobe, etc). Conduct research on emergent technologies and identify solutions to technology challenges. Communicate clearly and concisely, both orally and in writing. Establish and maintain professional working relationships with internal and external customers. Reasonable Accommodation: CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any if its subsidiaries, please email ada@chugachgov. com Equal Employment Opportunity: Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job Description: · Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications. · Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems. · Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems. · Must have good verbal and written skills, as well as ability to interact positively with clients. · Excellent soft skills are a must. · Previous retail experience (i.e. Apple Store, Geek Squad) is a plus. Additional Information For more information, Please contact Shubham ************