Technical Support Representative Jobs in Somers, CT

A client of Insight Global's management team is searching for a highly motivated, positive, detail oriented customer service manager with excellent problem solving and leadership skills. The candidate for this position will work with customers and internal departments to enter orders, build specifications and handle important daily tasks. The candidate will manage existing business, develop strong customer relationships and ensure customers expectations are met. Multi-tasking and computer skills are necessary in this fast-paced and highly detail oriented environment. Responsibilities: • Manage existing customers and getting back to customers • Develop strong customer relationships through excellent communication skills • Resolve problems by clarifying the customer's complaint and determining cause and selecting/explaining the best solution to solve the problem • Manage a high volume of calls and emails • Communicating with internal teams • Generating sales with opportunity for a bonus if metrics hit • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Compensation: $18-$20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Responsible for having a deep and technical understanding of Mestek designed controls, their associated HVAC products, our customers' applications, and for using this understanding to assist the MTI Controls Group by providing technical support, driving product definition, and taking the Company and its products to market. Also responsible for verifying proper control operation, maintaining product documentation, and extending the Company's competitive advantages through product and technical training. Essential Duties and Responsibilities: Provide technical support for customers and representatives Maintain an expert level of product knowledge and application Create and maintain operation manuals and application documentation Collaborate with the Engineering team to identify issues and opportunities Correct application issues with hands-on job site visits Resolve customer application problems in a timely manner Perform other similar or related duties as required or requested Requirements Position Requirements: College degree or a Tech School certificate in HVAC Knowledge of the operation of HVAC products and applications Familiarity with communication protocols commonly used in the HVAC industry (BACnet, LonWorks, Modbus, N2) Experience with relay logic and analog control signals: 0-10V, 4-20mA Ability to use computer software including Word, Excel, Outlook, and PowerPoint Excellent interpersonal skills and the ability to collaborate with a diverse range of professionals Ability and willingness to work directly with customers on resolution of complex technical issues Well-organized and self-motivated with excellent analytical and communication skills Excellent public speaking and presentation skills Ability to travel nationally on an as-needed basis

JOB TITLE: IT Support Specialist EMPLOYER: Sherwood Lumber Corporation DEPARTMENT: IT REPORTS TO: VP of IT EFFECTIVE DATE : 1/1/2025 SUMMARY: This position is responsible for providing day-to-day IT support at the Palmer, MA location. The Support Specialist assists in user training, technical support and resolution of help desk tickets, and the implementation of new projects. DUTIES AND RESPONSIBILITIES: • Serve as the primary on-site IT support contact for our Palmer facility. • Provide hands-on technical support for hardware, printers, mobile devices, and network issues. • Assist with user training and support for upcoming NetSuite ERP and WMS implementations, as well as training on any future projects. • Support and train warehouse staff on mobile devices and scanning equipment. • Troubleshoot general IT issues and contribute to help desk ticket resolution. • Participate in IT projects and implementations. • Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • This job has no supervisory responsibilities. QUALIFICATIONS: • High school diploma or equivalent • A minimum of 2-4 years of experience (Preferably within a warehouse or distribution environment) • Strong customer service mindset and excellent communication skills • Basic understanding of computer hardware, networks, and common technical issues • Ability to explain technical concepts to non-technical users • Problem-solving skills and a proactive attitude • Ability to work independently while staying connected with the broader IT team • Other skills required: • Experience with warehouse management systems (WMS) or ERP systems • Technical certification (A+, Network+, etc.) or relevant coursework • Previous help desk or technical support experience PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Continually required to sit. • Occasionally required to stand and/or walk. • While performing the duties of this job, the noise level in the office work environment is usually quiet to moderate. • The employee must occasionally lift and/or move up to 30-50 pounds. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**$1,000.00 SIGNING Bonus** Hours: Hybrid work schedule (3 days in office, 2 days WFH) after completion of training Completes billing related work for agents and customers. Responsible for directly assisting agent and policyholder requests. Provides assistance and technical guidance as it relates to policy, billing inquiries, and status requests. Effectively relays information associated with company processes and procedures. Responds to inquiries through written correspondence and email. Provides high quality, professional, caring service by following established department policies and procedures. Ensures services provided are within established quality and productivity metrics. Knowledge, Skills and Abilities Education: Associates Degree or Technical or specialized knowledge or equivalent, related experience. Experience: 1 - 3 years or High School equivalent plus 3 - 5 years. Knowledge: Solid understanding of general and technical parts of the job. Working knowledge in field, able to work independently. Decision Making: Makes decisions within position standards, generally applying defined guidelines and procedures. However, some interpretation may be required in dealing with exceptions, such as choosing from two or more pre-defined alternative courses of action. Supervision Received: Works under general supervision for routine work. Detailed or specific instructions may be given for new activities or assignments. Leadership: Works as an individual contributor. May participate in training less experienced staff. Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve moderately complex problems requiring independent thinking with direction. Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts involve obtaining or providing information on matters which may be sensitive and or complex to interpret. Additional Knowledge, Skills and Abilities Strong PC navigation skills. Proven analytical skills. Ability to enter a minimum of 90 keystrokes per minute within accuracy standards as reflected in the SHL PreVisor System - alphanumeric data entry test required. Average mathematical skills and aptitude required. Excellent oral and written communication skills required. Average proficiency in Microsoft Office Products. Promotes a customer centric approach using interpersonal skills. Is courteous and empathetics with customers and team members. Applies creative, resourceful and innovative approaches to the job. Demonstrates pride in the job and the company. #INDEED123 More About Us: At MAPFRE, the safety of our employees matters. We have taken vital steps across all offices from the improvements to our air ventilation, the installation of touch-free devices, to embracing social distancing and requiring medical self-screening to ensure the safety of our employees. We embrace the ability to collaborate with peers in-office, while also offering a flexible work arrangement for many roles in our organization. If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at *******************************. We are proud to be an equal opportunity employer.

Handle all manner of PC, laptop and tablet related hardware and operating system configuration as well as Equipment Deployment Project activity including annual refresh project while maintaining daily workload. Depot Staff will image devices, track inventory, ship devices, troubleshoot hardware/software and log files. Maintain process and communication with Engineering and other supporting departments. Process disposal requests from campus locations. Depot staff will be required to participate in after-hours on call support activities as needed and work extended hours to complete project activity or catch up on workload. Assist with the LOB refresh project of 1000 devices a month. This will involve imaging, QA, Labeling, Shipping and Updating remedy asset for all equipment shipped for Remedy request throughout the US. Qualifications This will be a First Shift Position- The Depot ISC's will be packing and moving large quantities of equipment and should be able to lift 50 lbs. Demonstrate working knowledge of workstations, configurations and operating systems (Active Directory, Excel, Word, Access, MS System Center Console Management, MS Deployment Tool). Demonstrate advanced hardware knowledge. Demonstrate working knowledge of SCCM Environment and LOB build images. Problem Solving & Decision Making, Business Knowledge & Partnership, Self -Management, Leadership, Planning & Project Management, Organization and Communication skills are required. Knowledge of Remedy, and IT Asset Management are desirable. Additional Information Thanks & regards Praveen K. Paila ************

The SLAM Collaborative has a full-time IT Helpdesk position available in our Glastonbury, CT office. This position will provide help desk support and computer training for the organization and will work with the rest of the IT department on upgrades and software rollouts, occasionally working after hours.

Join Midstate Radiology Associates (MRA) as a Full Time, 2nd Shift, Customer Support & Image Library Representative at MidState Medical Center in Meriden. Position Schedule: Mon - Fri, 4:00 PM - 10:00 PM + holiday rotation (subject to change based on operational need). For complete listing of all open positions, visit ********************************************** Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $16.00 and $21.53 + applicable shift differentials. Job Summary: Provides a full range of varied, multi-skilled secretarial, clerical and administrative support ensuring the needs of the internal and external customers are met by providing efficient, accurate, and timely administrative support contributing to the success of the imaging area. Key Accountabilities: Preparation of reports and correspondences. Works effectively as a team member within the department and with other units to provide quality service through communication, cooperation, and collaboration. Communicates well with all modalities within radiology and any other area within the facility by use of telephone and/or intercom systems. Responds to questions and requests for information, and resolves problems by gathering information and using thorough knowledge and understanding of own work area and others. Follows current hospital and department policies to properly assist the patient and/or provider. Provides assistance and direction via telephone. Shows competence in using the ACD phones. Can transfer calls to and from various numbers. Monitors Nuance critical finding software to ensure results are communicated efficiently to ordering physicians. Connects ordering physician with appropriate radiologist in applicable situations. Has knowledge and aids patient and/or physicians to schedule, reschedule or cancel an appointment when central scheduling is not available. When Central scheduling is available, transfers to Central scheduling department. Provides patient with instructions and exam preparations so that patients understand the exam that was ordered and is properly prepared for the exam. Locates prior imaging by CD or Image Connect when requested and ensures all prior records are correct. Obtains imaging reports when requested by patients and/or physicians and coordinates appropriate paperwork. Monitors printed orders and calls in the appropriate technologist on off shifts for STAT US, Nuc Med, MRI and Interventional patients. Responsible for all other support tasks including the scheduling of add on/walk in patients, importing of outside imaging studies into PACS System, exporting imaging studies to media, pushing imaging studies to other facilities, monitoring variances, monitoring STAT GoHealth dictations, etc. Demonstrates yearly competencies, including knowledge and behaviors, to meet the needs of patients with regard to the patient's age, condition or other special requirements. Performs other duties as assigned. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Qualifications Guidelines: High school diploma or equivalent. Individual exceptions may apply only under the discretion of the Medical and Administrative Director At least one year of customer service experience in a medical setting preferred. Knowledge of medical terminology. Quality assurance and customer service principles and practices. Communicate effectively with patients, relatives, medical staff and co-workers. Capacity to relate to patients of all cultural and socio-economic backgrounds. Current Nuance reporting system, Epic and Sectra PACS system. Maintain the confidentiality of patient records. Ability to understand and follow specifications and instructions. Attention to detail is required for success. Basic keyboard skills with proficiency in use of personal computer. Physical Requirements: Remaining in a stationary position, often sitting, standing, or kneeling for prolonged periods. Adjusting or moving objects up to 15 pounds in all directions. Repeating motions that may include the wrists, hands and/or fingers. Must be able to lift up to 20 pounds at times. Moving about to accomplish tasks or moving from one worksite to another. Must be able to access and navigate each department at the organization's facilities. The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply: Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: *************************

Job Details Delamar West Hartford LLC - West Hartford, CTDescription Job description DELAMAR-Luxury Boutique Hotel in West Hartford, CT is seeking an IT/AV Technician to assist with set-up & breakdown of equipment for banquet events. Job Summary: The Information Technology / Audio Visual Specialist will plan, establish, and manage information technology (IT) projects and will serve as a liaison between the business and technical aspects of assigned projects. Duties/Responsibilities: · Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project. · Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing. · Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed. · Establishes and implements project communication plans, providing status updates to affected staff and stakeholders. · Collects, analyzes, and summarizes information and trends as needed to prepare project status reports. · Schedules uses for audiovisual (AV) equipment. · Sets up and calibrates equipment for use. · Identifies causes for AV problems and resolves the issues. · Operates equipment as needed for various meetings and events. · Provides instructions for the operation of equipment to non-AV employees. · Designs, plans, and oversees regular and special AV portions of events. · Develops, tests, and produces presentations and other multi-format resources. · Performs other related duties as assigned. Required Skills/Abilities: · Organized with attention to detail. · Excellent analytical, logical thinking, and problem-solving skills. · Excellent verbal and written communication skills. · Thorough understanding of project management principles and planning. · Thorough understanding of information technology procedures and practices. · Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry. · Proficient with Microsoft Office Suite or related software. · Ability to motivate groups of people to complete a project in a timely manner. Education and Experience: · Bachelor's degree in Computer or Information Science or Communications-related field required · At least three years of related experience required. Physical Requirements: · Prolonged periods sitting at a desk and working on a computer. · Must be able to lift up to 25 pounds at times. Job Type: Full-time Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday Work Location: In person

We have an exciting career opportunity for a Senior Technology Support Specialist. This position requires working on-site a minimum of three days a week in our Hartford office and travel to other offices (Hamden, CT and Holyoke, MA) as needed. When you work at Whittlesey, you join a diverse team that provides today's business leaders with leading assurance, advisory, tax, and technology services. Whittlesey is proud to announce that we have been named one of the “Best of the Best" Firms and one of the “Top 200 Firms” by INSIDE Public Accounting (IPA), an award-winning newsletter for the public accounting profession. IPA's annual “Best of the Best” list ranks top accounting firms with superior financial and operational performance in the most recent fiscal year. Our Culture Whittlesey has the experience and expertise of a large, national firm with the responsiveness of a local firm. That means our team members have access to the resources necessary to develop their careers while also receiving personal coaching. From the Managing Partner on down, our leadership fosters an open-door policy. We are committed to providing expert service to our clients across all our service areas, and we know that can only be done by employing talented and driven individuals. Collaboration and community are key values in our culture. Whether you are new to the Firm or have been here for several years, we respect each team member's unique talents and value their contributions. Whittlesey is dedicated to the communities where we live and work. We sponsor community-driven events throughout the year and encourage our partners and team members to become actively involved in volunteerism. Benefits and Work-Life Integration Meeting your professional goals does not mean you must sacrifice your personal life, which is why we adhere to a culture of work-life integration. We offer our team members flexible work schedules depending on their department's needs and a competitive paid time off program. Whittlesey also offers a competitive subsidized benefit package that includes medical and dental coverage. Other benefits include LTD and life insurance, all paid entirely by the Firm, and a 401(k) plan that includes profit sharing. What you will be doing Addressing all incoming support tickets from creation to completion, which includes communication during support activities and documentation on resolution Troubleshooting analysis and remediation of hardware/software-related end-user issues (e.g., laptops, desktops, servers, network equipment, and 3rd party vendor applications) Collaborate with team members and users by providing technical assistance and training to ensure they can meet our clients' needs Assist in root cause analysis of issues in the Firm's business system software Create and maintain our system documentation procedures to improve overall efficiency. Manage user accounts and access privileges in a Microsoft 365 hybrid environment Optimize the Firm technology and inventory by installing and configuring hardware and software, supporting Firm IT equipment, replacing defective components and upgrading as needed Monitor system logs and audit system security to maximize system performance Improve end-user support by escalating issues to SaaS vendors as needed Perform special projects assigned (i.e., server updates, hardware recycling, process automation, etc.) to enhance Firm processes and procedures What you must have Knowledge of Windows operating systems, including Windows server operating systems Working experience with Windows Server and Active Directory in a hybrid Microsoft 365 environment - creating user accounts, login scripts, group membership, group policies, etc. Competency with MS Office applications, particularly Word and Excel Experience with basic network and hardware/software architecture Ability to translate technical terminology into practical terms for management and staff Comp TIA, A+ Certification, or minimum three years of field experience Valid driver's license (or equivalent legal authorization to operate a vehicle) Access to reliable transportation to travel to various office locations as required Whittlesey is dedicated to building a diverse and inclusive workforce, so we encourage you to apply even if you feel you may not be an exact fit. Qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin or protected veteran status and will not be discriminated based on disability. Join us and make a meaningful impact in a collaborative and innovative environment. Apply now to be part of our team!

Salary USD $25.00/Hr. Description and Responsibilities Open Sky's Support & Stabilization Services provide an array of services to support youth up to the age of 22 years and families that may be experiencing emotional and/or behavioral challenges. Services provided include groups, therapeutic services to help children remain in their home, preparation support for children reunifying with family, permanency support, skill building, increasing social connections, and providing families with community resources to meet basic needs. The goal of the program is to provide families with access to services that are tailored to their individualized strengths and needs which gives youth the greatest chance for safety, permanency, and well-being. The Outreach Counselor will be responsible for helping individuals develop the skills needed for self-management, including crisis and prevention planning, social skill enhancement, daily living skill education, stress management, education about mental illness and symptoms and self-reinforcement and contingency management while monitoring their progress towards achieving identified goals. Other Key Responsibilities: Assist individuals in identifying individual strengths and interests. Maintain files, documentation and meet deadlines for S&S Services and Rehab Option and all other licensing guidelines Transport individuals in a safe manner in matters related to service delivery Assist in providing continuity of service delivery to youth as needed Qualifications Bachelor's degree in social services or related field required or five years of experience working with youth and families required. Valid driver's license, acceptable driving history and reliable transportation, required. Bilingual candidates and those with lived experience highly preferred. Reliability, willingness to learn, and being open to new opportunities. About Us At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life. Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL. At Open Sky, you'll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond. As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives. Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today! Benefits of Working for Open Sky Include: Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!) We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications. Medical, Dental and Vision Insurance with Prescription Plan 403b Retirement Plan with Employer Match Life Insurance (100% Employer-Paid) Eligible employer for the Public Student Loan Forgiveness Program And more! Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status. IND123

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. For more than 118 years, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties, and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities. Job Description: Responsible for the delivery of care to patients and their families. Provides assistance to professional nursing staff regarding all OR duties\: supports supply needs of the surgical team including receiving, storage and aseptic distribution of supplies, instrumentation and/or equipment within the OR and LDRP operating suites; prioritizes and systematically retrieves needed products and instruments for surgical procedures and/or anesthesia needs; Transports patient, specimens, blood products equipment meds etc., as needed; Assists in room turnover between cases in a timely efficient manner including cleaning and disinfecting the OR suite and all equipment and assuring proper set up for following cases. Education\: High School diploma or equivalent. Experience\: One (1) year previous healthcare experience . License and Certification\: None PREFERRED REQUIREMENTS Education\: High School diploma Experience\: Prior experience in an OR, SPD or as a PCT License and Certification: BLS KNOWLEDGE, SKILLS AND ABILITIES Ability to read and understand oral and written instructions, and effectively communicate information. Basic computer skills (including opening/reading email, basic internet use). Working knowledge of medical terminology. Excellent interpersonal skills necessary to communicate with departments, employees, physicians and managers. Ability to read and understand oral and written material and effectively communicate technical information. Ability to prioritize daily work assignments. Must be organized, flexible and a team player. Ability to work in a stressful environment. Commitment to customer service. Basic computer knowledge in order to enter/retrieve data. PROBLEM SOLVING AND DECISION MAKING Ability to react and perform under strict timelines and/or emergency situations. Requires the ability to exercise discretion and use good judgment to perform duties promptly and consistently. Ability to maintain confidentiality at all times. Requires the ability to recognize problem situations and refer them to the appropriate staff member or physician. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

JOB TITLE Learning Support Technician DEPARTMENT NAME Electrical & Computer Engineering DIVISION NAME Worcester Polytechnic Institute - WPI WPI's Electrical and Computer Engineering Department is seeking a Learning Support Technician whose primary departmental responsibilities are for monitoring and providing help to campus students, faculty and staff in areas encompassing Electronics and Mechanics. Duties and responsibilities include updating, ordering and dispensing electrical and mechanical components and materials, teaching soldering, troubleshooting, electro/mechanical circuit and project fabrication for various departmental courses and projects. Utilizing Multisim/Labview and Ultiboard design software simulation tools and Solidworks. This also includes a working knowledge of our machine shops equipment and tooling, fabrications with a large variety of materials for use in lecture demonstrations and projects. WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion. JOB DESCRIPTION Responsibilities: Fabricate and troubleshoot various electrical and mechanical projects and systems. Assist the faculty, students and staff with electrical and mechanical problems. Perform or oversee student help in entering and tracking all student project accounts, keeping our inventory of the components, hardware, special materials and equipment updated on our network based PC system. Help faculty, staff and students in finding information on parts and equipment. Assist colleague in performing or overseeing student help in routine maintenance of shop equipment and all department PC's. This would involve internal and external cleaning, replacement of cards, disk drives, etc. as the need arises which requires knowledge of PC hardware and software. Assist students in troubleshooting electronic and mechanical project fabrication problems to component level if necessary. Assist/instruct students with any software problems they may present related to IPQ, MPQ projects. Perform or oversee student help in stocking, dispensing and retrieving components, kits, reference material and equipment which accounts for most of the general counter activity. This activity will also be shared with a colleague. Order the necessary electro-mechanical supplies as the need arises with ECE managers approval. Oversee the use of students in the use of our machine and electrical shop tools and equipment as noted above. Create sophisticated class demonstrations under the direction of our faculty. Requirements: • Associate degree • 2-10 years of experience Hourly pay rate: $21.25 - $26.01. This is an on-site 40 hours per week position. WPI's benefits package includes a robust retirement match, wellness perks, tuition assistance and more! Please submit a resume and cover letter for consideration. FLSA STATUS United States of America (Non-Exempt) WPI is an Equal Opportunity Employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.

Job Details BHI Bristol Hospital Main Campus - Bristol, CT Per Diem High School AnyDescription At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Hospital and Health Care your choice. Job Summary: In this Desktop Technician per-diem role you will support our end user computer desktops, laptops, thin clients, printers and other IT related hardware in a Healthcare environment. The right candidate for this position will have the knowledge and experience to work on and troubleshoot Windows desktops/laptops, printers, Cisco VoIP phones, nursing mobile carts, conference room systems, etc.. The Desktop technician will work closely with our IT Help Desk and all members and levels of Healthcare staff and the IT department, including Doctors, Nurses and patient care staff, along with general Office staff and Support personnel. This is a dynamic position that touches all of Bristol Health's computer systems and hardware. Most work will be done independently. This person will troubleshoot computer problems in person, remotely by using computer remoting tools, by telephone, or via email in a timely and professional fashion, providing all aspects of end-user I.T. support where needed. The candidate must be willing to be on-call for IT support on a rotating basis. Essential Job Functions and Responsibilities: Solid understanding of Windows 10\Windows 11 in a domain environment. Windows laptop and desktop troubleshooting and resolution. Knowledge of multi-function printers and skills to troubleshoot a variety of printer issues Work independently and have the ability to escalate issues when needed Experience with a variety of IT related computer hardware like Fujitsu document scanners, handheld label printers, Honeywell point of care scanners, HP thin clients, etc. Write technical documents and share knowledge with staff Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. Experience with IT Help Desk assisting users and troubleshooting hardware and software issues preferred. Basic understanding of unlocking users and changing passwords in Active Directory Collaborate with network Engineers to ensure efficient operation of the BH Health's network, server and desktop environment. Includes virtual and wireless environments. Where required, administer and resolve issues with associated end-user workstation networking software products. Receive and respond to incoming calls, pages, and/or e-mails regarding computer problems. Respond to and perform moves, adds, and changes (MAC) requests for all IT hardware. Monitoring desktop and laptop performance, and provide performance statistics when needed. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Maintain an inventory of all IT computer hardware, including desktop PC's, laptops, thin clients, monitors, keyboards, webcams, hard drives, and other IT components and equipment. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. When necessary, liaise with third-party support and PC equipment vendors. Assist vendors and healthcare providers to install, maintain and troubleshoot Healthcare related computer equipment. Assist in the setup and troubleshooting of smartphones (iPhones and Androids) as well as handheld mobile units and peripheral scanning devices. May be asked to cover the I.T. Help Desk on rare occasions if staff members are unavailable. Good communication and organizational skills needed as well as exceptional customer service skills Qualifications Educational / Minimum Requirements: Must have a minimum of an I.T. Technical Certificate/Diploma or High School Diploma. An Associates degree or higher in computer science or related field is preferred. 3+ years of experience as a desktop technician, Help Desk technician or related computer support field is preferred. Must be willing and able to be on-call for IT support on an approximate 8 week rotating basis. Additional Preferred Requirements A+ Certification preferred Network+ Certification preferred Google IT Support certification preferred CompTIA A+ preferred Bristol Hospital Mandated Educational Requirements: General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by the Hospital. Physical Requirements: Ability to lift up to 30 lbs (ie- Printers, monitors, computers and associated computer equipment). Sitting, standing, stooping, reaching, bending throughout the work day. Keyboarding, use of hands (fine and gross motor skills). Work Environment: Office settings. Cognitive Requirements: Analytical problem solving, multitasking, maintaining focus, processing written/verbal instructions.

This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions. We are seeking an IT Support Technician to join our Client Support Group! Here's what we are looking for (skills) - Passion for teamwork, continuing education, problem-solving and exceptional customer service A computer techie with a great personality and the desire to work hard. 3 Years experience within the MSP industry providing IT support. Great people and customer service skills. Experience with RMM tools and PSA. Microsoft Certifications preferably MCP in Azure, 365, Server 2016/2019. Here is what you'll be doing (duties) - Handling client support requests, remote or on-site at their offices Onboarding new clients and following our best practices. Using and improving client documentation. Assisting with client projects i.e. server upgrades, wireless deployments etc. Here is what we provide you with (benefits) - Competitive starting salary based on experience 401k with company match Health insurance with company contribution 5 weeks PTO (available after 90 days) Birthday off Performance bonuses Paid training and certification program and incentives Use of company provided shared vehicles and tools Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear An upbeat, successful, and motivated team to work with Please include a cover letter.

Summary of responsibilities, for posting: * Provide front line technology support for hardware, software and end user requests. * Assist staff, faculty and students with the use of technology. * Follow policy and procedures for creating and modifying user accounts. * Identifies and repairs component problems on technology equipment. * Install and support software according to CREC's policies and procedures. * Install and support classroom computers, iPads, Chromebooks, office workstations and peripherals. * Assist with cleaning and inventorying technology equipment. * Utilize CREC's help desk ticketing system to identify and service user requests. * Work with suppliers and contracted services that support repair activities. * Resolve tickets representing staff-generated technical requests of problems and troubleshoots technical and process issues. * Collaborate with other technology staff to diagnose, problem solve and resolve technical issues. * Follows CREC policies and administrative regulations, particularly around data confidentiality and the safe, legal and ethical use of digital information and technology. * Maintain awareness, knowledge, and skills in the latest trends in information technology by participating in department provided training opportunities and by seeking to keep abreast of trends in the technology. Qualifications / experience requirements and preferences, for posting: * Understanding of computer hardware - desktops, laptops, printers, smartphones, etc. * Understanding of business desktop applications such as Microsoft Office as well as software that is specific to education such as the Google suite. * Basic understanding of network infrastructure such as UPS, servers, routers, switches, content filters, spam filtering, wireless access points and infrastructure cabling. * Understanding of Windows computer operating systems, mac OS, iOS and ChromeOS and enterprise management systems. * Experience with building, assembling, repairing desktop and laptop computers. * Understanding of wireless technologies in an enterprise environment. * Experience with help desk ticketing systems. * Excellent follow-up, communication, interpersonal skills and customer service skills are required. * Excellent written and verbal communication skills. * Ability to work in a fast-paced environment and meet deadlines. * Ability to establish and maintain cooperative working relationships. * Ability to work with a diverse group of individuals. * Ability to maintain confidentiality. * Ability to learn new operations, procedures, processes and user of equipment. * Capable of independent problem solving, research and troubleshooting. * Good organizational, scheduling, and time management skills are required with the ability to multitask and prioritize multiple responsibilities. * The position requires a high level of independence at times as well as the ability to work as a member of a high performing team. To access the job description and salary range please click ************************************* JOB ID 13097 @ CREC: External Job Opportunities (Careers)

Details: . Hours: Full-time, 35 hours per week Closing Date: The committee will begin review of applications immediately. Applications will be accepted until the position is filled, with materials submitted by Wednesday, February 19, 2025, receiving priority consideration. Location: CT State Naugatuck Valley 750 Chase Pkwy, Waterbury, CT 06708 **This position is not remote** For more information, please visit the campus website or ****************** CT State Community College Mission: Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves. CT State Community College Vision: Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut's citizens and communities. CT State Community College Equity Statement: Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities. Anticipated Start Date: April 2025 Position Summary: The Information Technology Technician I performs computer hardware and software maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. Those computerized services include information technology assistance to academic computer labs, classroom computerized instruction and to departments such as the Business Office, Registrar, Admission, Library, and Student Services. The position's role is focused on providing technical assistance to the users of the various computer systems through diagnosing and repairing computer and software operating problems but also includes computer installation and modification as well as demonstrating proper computer and related equipment operation. Example of Job Duties: Under the direction of the Director of Information Technology or other administrator, the IT Technician I is accountable for providing technically sound assistance in installation, maintenance and repair of computer equipment and software as assigned, through effective performance in these essential functional areas: Functioning of the College's microcomputer systems. Accountable for contributing to the proper functioning of the College's computer systems by performing a range of skilled technical work to support their operation. Advice and assistance in computer and peripheral equipment operation Accountable for assisting computer users to be appropriately skilled in the use of their computer equipment and software. In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events. This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description. Minimum Qualifications: Associate's degree, in computer technology or related field, with one (1) or more years of experience in computer system and software installation, repair, maintenance and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position's essential duties. Incumbents are required to have demonstrated advanced knowledge and abilities in the following: Microcomputer hardware, software, related peripheral equipment, software applications and equipment assembly and installation Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.). Preferred Qualifications: Two (2) years of experience in computer system and software installation, repair, maintenance and operation Experience with enterprise level Help Desk software Experience with Microsoft Active Directory Experience in diagnosing, maintaining, and repairing Audio/Visual classroom equipment Starting Salary: Minimum Salary; $54,141 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate's qualifications such as education and job-related experience, and internal equity. We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. Application Instructions: To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume. Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable. For more information or to apply via our website at ****************** Selection Procedure: Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications. Background Screening: All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check. Continuing Notice of Nondiscrimination CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice President of Diversity, Equity, and Inclusion, ([email protected]). CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

Primary area of responsibility will be using their technical expertise to assist a variety of customers with installation, troubleshooting and warranty questions for the Sterling, Spacepak, and Koldwave products. To be successful in this role, they must have a prior HVAC background of at least two years - preferably in a commercial setting, have excellent communication skills as this position requires both verbal and written communication, and be willing to work with other team members to assist our representatives and distributors with providing superior customer service and technical support. Essential Duties and Responsibilities: Provide support and research by promptly answering daily phone calls and emails from our customers, contractors, home owners in a variety of issues ranging in technical complexity. Assist customers with troubleshooting of equipment and warranty issues. If not possible to do over the phone or email, this may include on rare occasion, traveling to the jobsite if necessary. Assist with technical trainings of our National Accounts technical support staff. Work with Product Management and Sales to increase overall sales by providing customer feedback and suggestions. Work with Product Management and Engineering to implement a procedure for field resolution for design issues. Assist with maintain network files of all relative product/component information required by the technical support team. Assist with negotiating claims on warranty issues. Requirements Position Requirements: Associates degree or equivalent degree from corresponding Technical School. Two years of Mechanical HVAC experience minimum, preferably in a commercial setting. Other equivalent combination of education and experience will be considered. Must have knowledge of some (or all) of the following topics: Gas Fired Appliances, Hydronic Heating Systems, HVAC controls, Heat Pumps, Chillers, basic refrigeration and general ductwork related topics. Training will be provided on missing areas. Must also have the ability to read technical manuals and wiring diagrams. Excellent customer relationship management, rapport building, written, and communication skills. Ability to use computer software, including Word, Excel, PowerPoint and Outlook. Works normal working hours (8am -- 5pm). On rare occasion, some travel may be required.

JOB TITLE: IT Support Specialist EMPLOYER: Sherwood Lumber Corporation DEPARTMENT: IT REPORTS TO: VP of IT SUMMARY: This position is responsible for providing day-to-day IT support at the Palmer, MA location. The Support Specialist assists in user training, technical support and resolution of help desk tickets, and the implementation of new projects. DUTIES AND RESPONSIBILITIES: • Serve as the primary on-site IT support contact for our Palmer facility. • Provide hands-on technical support for hardware, printers, mobile devices, and network issues. • Assist with user training and support for upcoming NetSuite ERP and WMS implementations, as well as training on any future projects. • Support and train warehouse staff on mobile devices and scanning equipment. • Troubleshoot general IT issues and contribute to help desk ticket resolution. • Participate in IT projects and implementations. • Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • This job has no supervisory responsibilities. QUALIFICATIONS: • High school diploma or equivalent • A minimum of 2-4 years of experience (Preferably within a warehouse or distribution environment) • Strong customer service mindset and excellent communication skills • Basic understanding of computer hardware, networks, and common technical issues • Ability to explain technical concepts to non-technical users • Problem-solving skills and a proactive attitude • Ability to work independently while staying connected with the broader IT team • Other skills required: • Experience with warehouse management systems (WMS) or ERP systems • Technical certification (A+, Network+, etc.) or relevant coursework • Previous help desk or technical support experience PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Continually required to sit. • Occasionally required to stand and/or walk. • While performing the duties of this job, the noise level in the office work environment is usually quiet to moderate. • The employee must occasionally lift and/or move up to 30-50 pounds. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions. At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we're growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters! To be clear this is a position in Connecticut and not remote. Candidates must live in CT, RI or MA or be willing to relocate to CT or RI. Our company core values are: Do the right things right Better every day Integrity Respect Here's what we are looking for (skills) - Passion for teamwork, continuing education, problem-solving and exceptional customer service A computer techie with a great personality and the desire to work hard. 5+ Years experience within the MSP industry providing IT support. Great people and customer service skills. Experience with RMM tools and ticketing (PSA) software. Microsoft Certifications preferably MCP in Azure, 365, Server 2016/2019/2022. Network and/or security certifications: CCNA, Network+, Security+ Networking experience with firewalls, wireless and VLANs Virtualization experience with HyperV (preferred) or ESXi Here is what you'll be doing (duties) - Handling client support requests, remote or on-site at their offices Assisting team members with ticket escalations Onboarding new clients and following our best practices. Using and improving client documentation. Assisting with client projects i.e. server upgrades, wireless deployments etc. Here is what we provide you with (benefits) - Competitive starting salary based on experience 401k with company match Health insurance with company contribution 5 weeks PTO (available after 90 days) Birthday off Performance bonuses Paid training and certification program with financial incentives Use of company provided shared vehicles and tools Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear An upbeat, successful, and motivated team to work with Please include a cover letter.