Technical Support Representative Jobs in Sandy Springs, GA

Duluth, GA or St. Joseph, MO 9am-6pm The Veterinary Technical Support Specialist serves as a key technical resource by offering expert product support, compassionate customer service, and veterinary guidance on disease management and control. This role involves providing clear and professional communication via various channels (telephone, email, etc.) to veterinarians, veterinary support staff, employees, and animal owners regarding product inquiries, quality complaints, and suspected adverse events related to the use of products. Responsibilities: Provide veterinary support and guidance on products, including disease management, product usage, and control strategies. Respond to product-related inquiries, quality complaints, and adverse event reports from veterinarians, veterinary support staff, and animal owners in a professional and empathetic manner. Determine the appropriate course of action based on product specifications, customer needs, and company guidelines. Ensure compliance with all relevant U.S. regulations (FDA, USDA, EPA) concerning the capture, maintenance, and reporting of adverse events and technical complaints. Maintain current knowledge of GMPs, pharmacovigilance regulations, and complaint-handling procedures to uphold the highest standards of regulatory compliance. Deliver accurate information in response to customer queries and ensure resolution within established timelines. Record and document all customer interactions and incidents in accordance with BIAH SOPs. Support ongoing monitoring and reporting of adverse events and complaints to the appropriate regulatory bodies. Stay updated on new product developments, industry trends, and evolving regulations. Provide feedback to internal teams on recurring issues, potential product improvements, or customer insights. Qualifications: A Doctor of Veterinary Medicine (DVM) or Veterinary Medical Doctor (VMD) degree from an accredited veterinary school is required. Must possess a current and valid veterinary license in at least one state. A minimum of three (3) years of veterinary practice experience is required. Experience working in a regulated animal health environment, veterinary call center, or technical support role is preferred. Strong understanding of customer service needs within a regulated environment, including knowledge of applicable Good Manufacturing Practices (GMPs), pharmacovigilance regulations, and complaint handling compliance requirements.

ADP Technology Services, Inc. seeks a Sr. Mgr, Client Tech Product Support at our Alpharetta, GA loc. respons. to oversee dvlpnt & exctn of scripts to ensure app code meets bus reqs & perform. stndrds. Bach's deg, in Comp. Sci, S/w. Engg. , Biotech, Info. Sys. , or a rel. field + 5 yrs of rel. exp. req. ADP will accept a Master's deg. + 2 yrs. rel. exp. 2 yrs. of exp. must incl: Work w/lg scale sec sys; Work w/in API ecosys; APIs to invstgt & resolve cmplx tech issues; Collab w/dvlpnt teams to address critical issues & implem. fixes; API design & archit; Collab w/highly tech teams, prod mngnt, & sr leaders to align API supp & infrast. mngnt w/goals & strtgs; API sec. ; Utilize exstng models & autom. tools to address API issues; Secure tranacts via APIs; Oversee bus critical clients & spprt escltns; SOAP Web Srvs; REST Srvs; HTTP/S, TCP/IP, SFTP, FTPS, & FTP; Integ. frwks, incl. Apache Camel; S/w dvlpnt exp using Java, Python, J2EE, MySQL, Micro-Srvs, Spring or Hibernate; Triaging prod. issues using mntrng sltns such as Splunk or AppDynamics; Machine Learning Mdls incl. Trad Mdls (Linear/Logistic or any CART mdls), Deep Learning Neural Models & frwks (Keras/TensorFlow); Provide insights on tech supp, infrast, & API srvs enhnc prod & drive bus growth; Commun w/ ext. users to undrstnd API-related needs & provide solns; Creation & mntnnce of cmprhnsv API doc, ensuring accrcy & user-frndlnss. To apply, please respond to req. 262353 at ************ adp. com. Alternatively, applicants may mail their resume to the following address referencing req. 262353: 1 ADP Blvd. , MS 248, Roseland, NJ 07068.

As an IT Risk Senior Associate, you will get the opportunity to grow and contribute to our clients' business needs by helping them understand their business risks and assist in addressing risk in both proactive and responsive contexts for the Risk, Compliance & Controls Practice - all with the resources, environment, and support to help you excel. You'll collaborate with teams to execute and report on risk management, internal control and internal audit engagements that develop, assess, or improve the design and operating effectiveness of IT risk management and internal control activities. From day one, you'll be empowered by the greater Risk team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently. Your day-to-day may include: Actively participate in client engagements from start to completion, with a focus on executing and reporting on assigned project tasks that include co-sourced and outsourced IT internal audit, IT internal control assessments, IT risk management program assessments, tests of IT control design and operating effectiveness for Sarbanes-Oxley (SOX) and other compliance requirements, and helping clients design and implement IT controls Obtain an understanding of clients' industry, objectives, strategy, operations, processes, IT systems, and controls Execute IT control design and operating effectiveness test procedures based on engagement scope, and client environment risk factors Bring an innovative and analytical mindset to help our clients solve business issues and enable more efficient project execution Work with the project team and client to deliver services in accordance with project leadership and client expectations Work collaboratively with colleagues across Advisory Business Lines (ABLs) and with other Grant Thornton Service Lines (e.g., Audit Services and Tax Services) Meet or exceed defined performance metrics Other duties as assigned You have the following technical skills and qualifications: Bachelor's degree in Accounting, Finance, Information Technology, MIS, or a related field is required Minimum 2 years of related work experience with a professional services firm, or part of an internal audit function CISA, CISSP, CISM, CPA license/certification preferred Understanding of IT risk management and cybersecurity risk management standards (COBIT, NIST CSF, etc.) Experience in assessing the design and operating effectiveness of IT risk management and IT controls (IT general controls, application controls, etc.) for Internal Audit, SOX compliance, or other risk management activities Experience assessing configuration and controls of ERP systems (SAP, Oracle, PeopleSoft, JD Edwards) a plus Experience assessing configuration and controls of SAP ECC, S/4 HANA, etc. (BASIS and security administration, process controls, etc.) a plus Strong understanding of IT general controls, and current focus areas of external financial statement auditors Experience assessing GRC and Identity and Access Management (IAM) solutions a plus Experience assessing at least one (preferably multiple) operating system (OS/400, Windows, UNIX, etc.), database system (Oracle, SQL, etc.), and IT infrastructure / network component (domain controllers, firewalls, routers, intrusion prevention / detection solutions, etc.) Experience with ACL, IDEA, QlikView, QlikSense, Tableau, Spotfire, or other analytics and visualization solutions Ability to execute multiple engagements and completing priorities in a rapidly growing team environment Exceptional client service, communication, analytical, organizational and project management skills Strong computer skills, including proficiency in Microsoft Visio and Office Suite applications Can travel as needed

The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions Operates Care Logistics' 24/7 technical support services in partnership with Manager, Customer Support Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or phone Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms Serve as an advisor to post live customer technical resources or application administrators to isolate root causes of technical issues and guide customer on alternative solutions Represents company as first point of contact for technical issues for post live customers Exercise discretion and independent judgement to evaluate technical impact to customer operations, consider multiple possibilities for resolution and determine need to escalate issues resulting in the utilization of additional company resources based on severity Own coordinating triage, data collection, solution brainstorming, solution selection, solution execution and status communication during critical situations with multiple internal departments and customer resources Ensuring customer support problems are resolved promptly and effectively according to the support policies and procedures. This may involve working with other internal departments or external vendors to resolve more complex issues Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required Updating internal technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information. Maintaining technical knowledge by staying up to date with the latest company product developments and technical trends to provide effective technical support to customers Participating in after hours on-call, utilizing additional support staff and other Solutions Delivery resources as needed Reporting customer related activities, issues, escalations, and enhancements accordingly to management in adherence to support policies and procedures Providing assistance with customer data analysis and analytics requests Conducts job duties in accordance with the Corporate Values and Culture Respects all individuals without regard to their position. Understands that there is no class system. Seeks first to understand before responding, doesn't rush to judgment. Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me” Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. Communicates problems directly, not engaging in rumors or gossip. Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: Bachelor's degree or certifications in related technical field required Experience with Windows and Microsoft Office required 1 - 2 years of customer service experience preferred AWS Cloud experience desired Knowledge of Linux/Unix systems desired Knowledge of SQL desired KNOWLEDGE, SKILLS, AND ABILITIES: Ability to develop strong and productive working relationships with others Ability to form strong team bonds and enhance team performance Good organizational and quality management skills with ability to handle multiple, competing tasks and priorities Ability to cope with innovation and methodology changes in a fast-paced environment Good interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.) Good oral and written communication skills Good customer management skills Good time management skills Good observational skills to collect data and validate information Good critical thinking skills to resolve incidents quickly and consistently Good analytical skills with the ability to critically evaluate information gathered from multiple sources, reconcile conflict using independent judgement, relay high-level information with details to appropriate resources Ability to contribute to and maintain technical documentation

About Us: TinyMobileRobots is revolutionizing the way sports fields, parking lots, and other surfaces are marked. We design and manufacture cutting-edge autonomous linemarking robots, empowering our customers with efficiency, precision, and ease of use. We are a rapidly growing company seeking a dynamic and experienced Technical Support Team Lead to join our team and ensure our customers receive exceptional service. Job Summary: As the Team Lead, Technical Support, you will be responsible for leading and mentoring a team of technical support specialists, providing exceptional technical assistance to our customers using our linemarking robot technology. You will ensure timely and effective resolution of customer inquiries and technical issues, contributing to high customer satisfaction and loyalty. This role requires a strong technical background, excellent leadership skills, and a passion for customer service. Responsibilities: Team Leadership & Management: Lead, mentor, and motivate a team of technical support specialists. Schedule and manage team workloads to ensure timely response and resolution of customer issues. Conduct regular team meetings and performance reviews. Develop and implement training programs for team members. Foster a collaborative and supportive team environment. Technical Support & Troubleshooting: Provide expert technical support to customers via phone, email, and online channels. Diagnose and resolve complex technical issues related to the linemarking robots, software, and related systems. Document customer interactions and technical solutions in a clear and concise manner. Escalate complex issues to engineering or product development teams as needed. Maintain a comprehensive knowledge base of product information and troubleshooting procedures. Customer Relationship Management: Build and maintain strong relationships with customers, ensuring high levels of satisfaction. Proactively identify and address potential customer issues. Gather customer feedback and provide insights to improve product and service quality. Manage and resolve customer complaints and escalations. Process Improvement & Reporting: Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team. Monitor and analyze key performance indicators (KPIs) to track team performance and identify areas for improvement. Generate regular reports on support metrics and customer feedback for management. Contribute to the development of product documentation and training materials. Qualifications: Bachelor's degree in a technical field (e.g., Engineering, Computer Science, Information Technology) or equivalent experience. Minimum of 3-5 years of experience in a technical support role, preferably in a robotics, automation, or related industry. Proven experience leading and managing a technical support team. Strong technical aptitude and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Experience with Zendesk or other ticketing systems. Experience with GPS/RTK systems is a plus. Experience with robotic systems or automation is a strong plus. Valid driver's license and ability to travel as needed. Benefits: Competitive salary and benefits package. Opportunity to work with cutting-edge technology. Dynamic and collaborative work environment. Growth and development opportunities. If you have any question feel free to e-mail Global Service & Support Director Tina Stenshøj Kaysen at ************************ TinyMobileRobots is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.

Entry-Level Customer Service Representative: One of our valued clients, a well-established industrial equipment supplier in Atlanta, is looking for a full-time, in-office Customer Service Representative! Salary: $40K-$42K + Bonuses | Benefits + 401K + Profit Sharing! Immediate Interviews Available - Hiring ASAP! Are you ready to launch your career with a company that offers growth opportunities? We're seeking enthusiastic, positive individuals eager to develop within the company. Advancement to Customer Service Level 2 is available within 12-24 months! Key Requirements: 1-5 years of experience in call center, customer service, or retail/service industry roles. A passion for delivering exceptional customer service and the ability to learn quickly. Key Responsibilities: Complete onboarding training to build a strong foundation. Learn Salesforce ERP and master its functionalities. Understand quoting & order processes. Become familiar with product catalog & part numbers. Process quotes & orders efficiently. If this sounds like the perfect opportunity for you, we want to hear from you! Qualified candidates, please send resumes to Joe@Stafffinancial.com.

The Employee will interact with major OEMs and the various tiers in the automotive industry to process all orders, inquiries, and concerns. This position is the point of contact for conflict resolution with the customer. This position is the face of the company to the customer and therefore, a high level of professionalism is required. Requirements: "Strong experience in customer service, experience managing customer accounts, and knowledge of SAP are preferred. This job is not a call center. The job is to manage our customers' accounts from the point of order received to the product delivered to the customer successfully. " * High School Diploma or GED required. * Deal directly with customers either by telephone or electronically. * Knowledge of customer service principles and practices. * Knowledge of relevant computer applications (SAP, EDI, Excel, Office 365). * Knowledge or experience working in a manufacturing environment is a plus. * Interpersonal skills. * Communication skills - verbal and written. * Attention to detail and accuracy. * Ability to work in a fast-paced, high-stress work environment. * Ability to manage multiple accounts at a time. * Flexibility in managing changing priorities. * Data collection and ordering. Responsibilities: * Process customer orders for high-profile high-volume accounts. * Prepare correspondence professionally to customers and co-workers. * Analyze, document, and report customer performance measurements. * Develop strong working relationships with customers. * Participating in ongoing training and development for best practices within customer service and customer accounts. * Interpreting customer inventory data to generate customer orders and exceed service level goals. * Positive customer service attitude. * Other associated duties as determined by the Customer Service Manager for continued success. Must be able to read, write, speak, and understand English. Benefits: 401(k) 401(k) matching Dental Insurance Health insurance Paid time off Vision insurance Shift: 8-hour shift Day shift

Job Title: PC Workstation Refresh Technician - Intermiodate Schedule: On-site (5 days a week), 8 AM - 5 PM Salary: Based on experience Position Overview: seeking a PC Workstation Refresh Technician to support and manage our robust Microsoft-based network. The ideal candidate will have experience with Windows operating systems, Microsoft Office 365, MS Teams, and basic desktop and networking support. This role will focus on building and deploying new devices, troubleshooting hardware and software issues, and ensuring seamless network communication. Key Responsibilities: Provide support for a Microsoft-based network running Windows 10/11, Microsoft Office 365, MS Teams, etc. Offer basic desktop and networking support, including troubleshooting OS error conditions, IPConfig Command, Active Directory, DHCP, DNS, and Group Policy. Execute equipment replacement activities, including receiving, moving, and staging equipment for build/imaging. Conduct pre-deployment asset discovery by interviewing clients and scanning existing assets for applications and settings. Utilize KP tools to execute PC activity, including data transfer, recovery, and profile management. Collaborate with teammates to identify process improvements and escalate issues as needed. Update the asset management system to reflect work performed, and monitor daily activity. Perform PC hardware and software installation and maintenance. Troubleshoot network usage and resolve communication problems independently. Assist other technicians as needed. Required Qualifications: Minimum of 2 years of experience in PC support and deployment. Minimum of 2 years of experience in PC hardware troubleshooting and repair. At least 1 year of experience with direct client interaction and proven customer service. Proficiency in installing Windows, software, and applications. Strong attention to detail with the ability to follow written and verbal instructions. Quick learner with the ability to manage multiple tasks simultaneously while maintaining quality results. Professional appearance and behavior, including punctuality. Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Access). Adaptability to changes in processes or required activities. Commitment to learning and relating technical concepts promptly. Preferred Qualifications: Experience in healthcare IT is a significant plus. Mac experience is a plus. Physical Requirements: Ability to lift up to 50 lbs (requires two people) as needed, at least once a week. Regular lifting of up to 20 lbs as needed, at least once a week. Equipment & Travel: Technicians may be required to transport equipment valued at up to $3,000 in their personal vehicle. This may occur daily, with an average transport distance of 20 miles. Driving a KP vehicle may be required at some sites; technicians must be trained and certified to ensure insurance coverage through KP. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Immediate need for a talented Customer Service Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in Alpharetta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-62143 Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills-Customer Service, Workflow Manager, MS Office. Multiple systems knowledge (ECPD, ACSS, WFM). Excellent analytical & problem solving skills. Strong interpersonal skills. Excellent organizational and time management skills. Professional verbal and written communication skills. Strong commitment of Quality Assurance. Ability to handle multiple tasks. Proficient in Microsoft Office products (Excel, Word, and PowerPoint). Knowledge/Experience in a high volume, production environment. Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Export LCL Customer Service Summary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. We offer great benefits Health, dental, Vision and 401K. Essential Duties and Responsibilities include but are not limited to the following: Respond to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. Other duties include but are not limited to assisting personal effects & household goods walking clients, answering phones, mailing out original documents, and assisting with general office operations as needed. To perform the job successfully, an individual should demonstrate the following competencies: Manages difficult customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance professionally. Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Writes clearly and informatively. Presents numerical data effectively. Able to read and interpret written information. Balances team and individual responsibilities effectively. Gives and welcomes feedback. Contributes to building a positive team spirit. Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values. Other competencies may be required according to assignments. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Prior Industry Experience preferred but not required. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public ECU Worldwide USA is one of the largest neutral freight consolidators in the USA, with over 150 trade lanes on export consolidation and over 120 trade lanes on import consolidation. With 9 offices in the American market - Miami, New Jersey, New York, Atlanta, Charleston, Chicago, Houston, Los Angeles and Puerto Rico - you benefit from our coverage in every major port and logistics hub across the country with 24 receiving stations throughout the USA.

LHH is seeking a highly organized and customer-focused Order Processing & Customer Service Coordinator to be the primary point of contact for our sales representatives and customers regarding order and product inquiries. In this role, you will manage order processing and tracking, collaborate with internal departments to resolve any order-related issues, and ensure timely and accurate responses to customer service inquiries, including payment processing. The ideal candidate will have strong communication skills, exceptional multitasking abilities, and a commitment to delivering excellent customer service. Key Responsibilities: Serve as the main point of contact for sales representatives, addressing inquiries related to orders and products. Manage the entire order lifecycle, from entry to processing and tracking, ensuring timely and accurate fulfillment. Collaborate with various departments (e.g., sales, shipping, and inventory) to resolve any issues or delays related to orders. Respond to customer service emails promptly and professionally, addressing inquiries, concerns, and product questions. Process payments accurately and efficiently, ensuring smooth transaction workflows. Requirements: Minimum of 2 years of experience in customer service or order entry. Strong ability to multitask and manage multiple priorities in a fast-paced environment. Excellent written and verbal communication skills, with a focus on phone and email etiquette. Availability to work Monday through Friday, 7 AM to 4 PM. A proactive attitude with the ability to troubleshoot and resolve customer issues effectively. If you are a detail-oriented individual with a passion for customer service and problem-solving, we encourage you to apply and join our dynamic team!

Customer Service Representative , Lawrenceville, Ga Primary responsibilities include: Handle incoming calls for replacement parts for aggregate-related equipment Identify customer needs and research parts Process customer inquiries, proposals and enter quotes/orders in a timely manner Administer entry of purchase orders and provide all backup needed to other departments Resolve order related problems, discrepancies, and customer related issues Accountable for order backlog management, tracking of orders and coordinating inbound/outbound shipments of parts Data Entry Filing Build and maintain customer relationships Perform other duties and/or special projects as required NorX, inc. Employees Enjoy: Paid Vacation Paid Holidays Health Benefits; 401K Competitive Salary Requirements: Aggregate industry experience preferred Ability to talk with customers by phone and receive orders Strong working knowledge of Microsoft Office applications including Outlook, Excel, and Word Excellent verbal and written communication skills Minimum 2 years inside sales experience in a high-volume environment preferred Ability to operate a forklift following safety policies Ability to occasionally lift up to 50 lbs. Ability to walk or stand for lengthy periods of time High work ethic, reliable and punctual in reporting for scheduled work Positive attitude and willingness to grow and contribute to overall team's success Data Entry skills required Maintaining orderly paperwork Establish strong working relations with co-workers, customers and vendors High School or equivalent education Other Requirements: Pass a pre-employment drug screen and pre-employment physical

We are actively hiring for a Retail Customer Service Representative position and looking for candidates who can join our team soon! As a Retail Customer Service Representative, you will be the first point of contact between our clients and their target market. In this role, you'll help strengthen customer relationships through outstanding service and face-to-face customer service and sales interactions. Responsibilities: Represent our established clients and their brands with professionalism and top-tier customer service. Engage with existing and potential customers to understand their needs and recommend the best products/services. Maintain in-depth knowledge of company products, promotions, and competitors to assist customers in making informed decisions. Verify customer eligibility for ongoing promotions and services offered by our retail partners. Ensure accuracy in customer information and order processing. Thrive in a fast-paced environment while maintaining a positive and proactive attitude. Requirements: Must be at least 18 years old with a high school diploma or GED (College degree preferred). Current college students pursuing a degree are also welcome to apply if able to work full-time hours. Must be available to work on-site in Atlanta. Basic technical proficiency. Excellent written and verbal communication skills. Highly motivated team player with a strong work ethic. Submit your application today and take the next step in your career with us!

THE OPPORTUNITY SANY America is looking to recruit a driven, forward-thinking, and highly motivated Technical Services Specialist (TSS)-Field. With the deep investment and backing of SANY Group, the Sany America's business expects to grow significantly in the coming years. Critical to this growth is the appointment of a high-quality TSS who is responsible for overseeing technical support for dealers and customers. This position will be both office-based and field-based, who will work closely on problem resolution. This TSS is responsible for working with dealers and customers to ensure prompt repair of heavy construction machines (such as motor graders and compaction rollers) and the development of solutions for known and emerging issues based on service cases and field experiences. This role will require someone who can balance multiple tasks while being a problem solver that can resolve complex machine issues. This Peachtree City, GA based position will support road construction equipment cross the U.S. and Canada...primarily for road-making heavy equipment. KEY RESPONSIBILITIES The TSS is expected to: Technical · Work with dealer technicians to resolve complex technical issues in a timely manner. · Review cases for dealers and customers in assigned region, support case resolution. · After resolving an issue develop a technical knowledge document that can be used for future similar problems · Ensure all dealers are up to date on all product changes and service bulletins. · Work with the TCSM to ensure that dealer technicians obtain SANY training and obtain certifications. · Provide remote and onsite technical support to troubleshoot and repair SANY equipment. This could include being directly involved with troubleshooting and doing the repair in order to train dealer technicians. · Work with Sany Engineering team to support a Field Follow Program for new model concepts. · Review assigned Service Manuals and other technical publications to ensure that these are correct and meet market requirements. · Work on Manager assigned projects to drive problem resolution to emerging issues. Parts · Assist dealers to determine correct parts required to repair specific machines. · Identify errors in manuals and provide information to correct these errors. Warranty · Work with dealers to ensure correct warranty submission when assisting in the problem resolution. · Assist in the development of Flat Rate Job guides. Other Duties · Identify and report on product quality and emerging product reliability issues. Collaboration · Intra-departmental: Territory Customer Support Managers, Warranty Team · Inter-departmental: Training & Development, Engineering, Regional Business Managers, District Sales Managers, Parts, Marketing, Product Managers, Accounting, Sales Operations · External: Dealers, Customers, 3rd Party Attachments providers PROFESSIONAL EXPERIENCE & QUALIFICATIONS The ideal candidate will: Knowledge of Heavy Off-Road Equipment of Sany America or other similar types with appropriate technical aptitude. Ability to understand and read technical manuals, parts manual, electric and hydraulic schematics. A customer-centric and service-oriented mind-set with a passion for customer service. Computer literate with experience of Microsoft Word, Excel and Salesforce Positive professional attitude Attention to detail in order to promote positive customer interactions. Have strong communication, presentation, and teamwork skills with the ability to build trust and credibility globally, which includes winning approval from various stakeholders. Strong organization and prioritizing skills Team player but also able to work under own initiative. Be driven to win, goal-directed, adaptable and agile, and people focused with the ability to influence cross-functional teams without formal authority. Demonstrate a high degree of creativity and mature judgement in anticipating and solving non-reoccurring, unprecedented problems. Have a Root Cause/Countermeasure approach to problem solving (analytical vs. intuitive). Have high energy with a strong sense of urgency who is resilient and self-confident. Valid Driver's license with a clean driving record Travel up to 75% Strong Candidate Will Have Minimum of 3 years of experience in the construction, industrial or agricultural equipment industry Technical Certification (preferred)

Product Support Specialist - Late Shift Support (2pm - 10pm EST) Department: Support Reports To: Support Manager Supervisory Responsibilities (if any): N/A Job Scope and Accountabilities: At Kahua, Product Support Specialists provide technical support to Kahua's customers and partners with their use of our Application Platform as a Service solution and our suite of applications for construction project management. Product Support Specialists are assigned a shift each workday where they use their expertise to analyze reported issues, determine root causes, and recommend solutions. Key Responsibilities: Consistently demonstrate Kahua's core values Utilize product knowledge, issue investigation skills, and prior experiences to troubleshoot and resolve reported issues Prioritize support issues and manage backlog of open tickets Consistently demonstrate patience and professionalism in all customer and team interactions Attention to detail Effectively communicate with customers and other Kahua employees Offer best practice solutions to user questions about the Kahua platform Replicate issues and determine proper escalation path to achieve resolution in a timely manner Assist new users with the onboarding experience Document problems, diagnostics, interactions, next steps, and solutions (knowledgebase) in a CRM tool Collaborate with peers, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution Follow up with customers to ensure accurate and timely resolution for their issues Provide an extraordinary customer service experience Identify opportunities for continuously improving our customers experiences with Kahua Strong written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change Must have a passion for learning and demonstrable intellectual curiosity Able to manage competing demands, multiple priorities, while remaining adaptable and flexible Willingness to work a defined shift based on customer volume Experience Required: 4+ years of performing construction software support experience, OR other relevant experience in support or similar industries may be considered in lieu of experience listed Education/Professional Qualifications: Bachelor's degree in business, engineering, IT, or construction preferred. Other relevant experience will be considered in lieu of one of the bachelor's degrees listed Interpersonal Skills: Ability to quickly learn software applications Strong attention to detail and organizational skills, confidence, curiosity, a desire to solve the puzzle Takes immediate action on assignments and uses own initiative to perform other tasks that help team achieve its goals Analytical thinking skills to help define test scenarios Ability to interact and communicate with team members, management, business sponsors, and non-technical clients Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the peers Ability to direct, assign, review, and provide critical feedback on the work of others in a constructive, solution-oriented manner Exhibits alignment with Kahua's Core Values of Teamwork, Customer Focus, Continuous Improvement, Performance and Work-Life Balance Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Kahua, we value a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at *****************.

The Customer Service Representative is a key role for Guardian Access Solutions as they are the first point of contact all customers. This role is responsible for delivering exceptional customer support by handling inbound calls, assisting with service ticket entry, and providing support for Accounts Payable and Accounts Receivable tasks. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. ESSENTIAL JOB FUNCTIONS: Answer and manage inbound phone calls from customers in a prompt, courteous and professional manners; making all phone calls the primary priority Document required service needs information in a clear and concise manner on the service ticket Engage in active listening with every customer, asking relevant questions to accurately identify their needs, concerns, or issues. Diagnose and resolve basic service inquiries while assisting with work order modifications as needed. Maintain complete and accurate information from the customer and document into the service ticket for the Service Department Manager Address customer complaints with professionalism, assess the need for de-escalation, and resolve issues effectively to ensure customer satisfaction Responsible for assisting with Accounts Payable; processing invoices, verifying accuracy, purchase orders, ensuring timely payments to vendors, and maintaining proper documentation and compliance Responsible for assisting with Accounts Receivable; generating and issuing invoices, tracking outstanding balances, following up on payments, and managing collections efficiently Consistently provide professional, empathetic, and positive customer interactions to ensure exceptional service. Foster effective teamwork and collaboration, while serving as a liaison between internal technicians and customers Adherence to safety guidelines and policies Exhibits regular and punctual attendance at work and provides appropriate flexibility Other job-related duties as assigned QUALIFICATIONS: 2 - 3 years customer service experience, including inbound and outbound call experience, is required Prior experience in accounting, with a focus on Accounts Receivable and/or Accounts Payable, is required Experience working with general office equipment and a multi-line phone system is required Experience with Microsoft Office Suite and Sage is preferred Previous experience working as a service advisor or in a call center with high call volume is preferred As a condition of employment, employer will conduct a background check and drug screen prior to hire Valid Driver's License with a clean driving record Ability to understand, speak and write English EDUCATION AND CERTIFICATIONS: High School diploma, GED or equivalent BENEFITS: Full Time employees eligible to participate in benefit programs including medical, dental, vision, and voluntary life insurance options. Basic Life/AD&D, Short Term Disability, and Long Term Disability available at no cost to Full Time employees after the benefit waiting period. ADDITIONAL INFORMATION: Compensation Range: hourly, based on experience Position is fully onsite in our Marietta office, with fulltime hours from 7:30am-4:30pm PTO and Holiday pay provided + weekly payroll every Friday PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and interpret directions. The employee frequently is required to use hands or fingers with appropriate dexterity. The employee is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. WORK ENVIRONMENT: Work is performed in a fast-paced office, attached to a warehouse setting with frequent interruptions. Occasional need to travel to other locations as necessary. OTHER: This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. GUARDIAN ACCESS SOLUTIONS WILL NOT SPONSOR APPLICANTS FOR WORK VISAS FOR THIS ROLE. This job description is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may change as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Guardian Access Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Collections Support Specialist will be responsible for providing support to the Collections team by assisting in account reconciliation, processing perm placement fees, customer refunds, and invoice entry in customer portals. May also be asked to perform and oversee specific projects. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Portal billing & Account Reconciliation - 75% • Manages the entry of invoices for multiple customer portals • Account Reconciliation Reporting and Internal Customer Service - 25% • Creates Weekly AR and Commission Adjustment Reporting • Responsible for deposit and perm placement billing • Manages the response and distribution of team email correspondence SECONDARY FUNCTIONS • May work on special projects or other duties as assigned • Participates in month-end closing and reconciliation activities as needed • Communicates with Internal and External Customers QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS • High School Diploma or equivalent with 2-5 years of experience • Bachelor's Degree • College coursework in business and finance is strongly preferred KNOWLEDGE, SKILLS, AND ABILITIES • Ability to adhere to and exhibit the Company Values at all times • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams • Working knowledge of Salesforce or relative CRM systems • Working knowledge of document management systems • Ability to effectively manage multiple competing priorities in a fast-paced environment • Excellent communication skills - both oral and written • Ability to build strong business relationships at all levels • Strong interpersonal skills • Strong attention to detail • Strong organizational and time management skills • Ability to work independently and collaboratively • Solid critical thinking and creative problem-solving skills • Ability to consistently meet goals, commitments, and deadlines • Ability to work with sensitive information and maintain confidentiality

*Fayetteville, GA* *8-Week Contract* *Monday-Friday, 8AM-5PM* We are hiring a team of Data Center Technicians to support our Fortune Top 50 global technology client. This is a hands-on role working inside of a new data center facility, where you will help with the prep work, cabling, and racking & stacking for the next wave of deployments. This is an 8-week contract with strong potential for future opportunities based on successful completion of this initial contract. _On-the-job training will be provided throughout the first week._ *Responsibilities:* * Maintain a high standard of safety, professionalism, and attention to detail. * Clean, scope, test, and install various cables such as power, Cat6, LC Fiber Connectors, and MTP cables. * Lay out and secure grounding cables. * Assemble server racks. * Stack MoR (Middle of Row) networking devices. * Complete pre-cabling from MoR (Middle of Row) to PRD (Pre-Rack Deployment) racks. *Skills Requirements:* * Prior work experience as a Data Center Technician or hands-on IT/Desktop/Field Technician. * Experience with cable cleaning, scoping, and testing. * Experience with racking, stacking, and patching. * Experience with MoR (Middle of Row) builds - installing network equipment in data centers. * Experience with pre- and post-cabling for racks. * Experience with AOC (Active Optical Cable) and fiber optics cables would be a plus. *Physical Requirements:* * Ability to lift up to 50 pounds and move large equipment. * Required to wear PPE (Personal Protective Equipment) such as composite/steel toe boots. * Must have reliable transportation, work onsite in Fayetteville, and pass a background check. Job Types: Full-time, Contract, Temporary Pay: $25.00 - $35.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Application Question(s): * Are you currently a US Citizen or Green Card Holder? * Are you currently employed at this time? * What is your desired hourly pay? * Do you have your own reliable vehicle to commute to Fayetteville? * Are you able to work onsite Monday-Friday from 8AM-5PM? * Would you be available to start as early as April 7th? * Are you able to lift up to 50 pounds? * Are you willing to undergo a background check, in accordance with local law/regulations? * How many years of work experience do you have with installing cables? * Are you currently living in Fayetteville or live within a 30-minute drive? * Are you willing to completing an 8-week contract? * How many years of experience do you have working inside of a data center? Work Location: In person

About Us: Softwave TRT is a pioneering medical technology company committed to enhancing tissue healing and regeneration through innovative shockwave therapy solutions. Softwave TRT seeks a motivated and experienced Medical Equipment Service Manager to lead our talented team of Applicator Bench Technicians. This individual will ensure high-quality maintenance and assembly of medical devices, technical leadership, and a collaborative and efficient working environment. Key Responsibilities: Supervise and manage the daily operations of the Applicator Bench Technician team. Oversee mechanical and electrical repairs, small-part assembly, soldering, and light drilling tasks. Ensure adherence to quality standards and project timelines. Provide hands-on support and troubleshooting for complex repairs and assembly processes. Train, mentor, and evaluate team members to maintain high performance and technical proficiency. Manage workflow and prioritize tasks to meet production goals. Maintain an organized, safe, and clean workspace. Provide lifecycle management of medical and testing equipment including safety testing. Establish standards and procedures for equipment maintenance, testing, calibration, documentation and inventory processes. Qualifications: Associate degree or equivalent experience preferred; additional technical certifications are a plus. Minimum of 3-5 years of experience in related areas required. Minimum 1-3 years supervisory experience required. Proven leadership or supervisory experience in a technical environment. Proficiency with Microsoft system applications. Project Management experience is a plus. Strong organizational, communication, and problem-solving skills. Ability to use measurement tools, hand tools, and power tools with expertise. Compensation and Benefits: Salary Range: Competitive Salary Comprehensive benefits package, including health, dental, and vision insurance. Monday-Friday schedule for a great work-life balance. Opportunity to work with innovative technology in a growing industry.