Technical Support Representative Jobs in Philadelphia, PA

We are seeking a detail-oriented person who can work independently with minimum supervision and who is able to work under pressure to meet deadlines. This person should be able to effectively multi-task and thrive in a fast-paced work environment. This person should be a knowledge seeker and a go-getter who will take initiative. Selected candidate will be in a key position to manage day to day operations of an assigned client portfolio. By maintaining strong relationships within client organizations, the Technical Support Specialist functions as an extension of the client business providing subject matter expertise and support for all hardware, software, and payment processing needs. The Responsibilities Act as a single source of resolution for Clients and Agent Offices for all terminal and technology needs that are associated with payment transactions. Manage all technology issues through various points through various communication sources (phone, email and video call) Recommend existing and future products/services to assigned clients. Assist with client's implementation and installations as well as ongoing service and support. Work with internal departments and external partners to ensure a high level of support for the client to resolve the end client's needs. Lead and provide direction/support towards initial implementation and transaction processing enablement. Manage 3rd party VAR relationships and Point of Sale hardware/software Respond to customer service inquiries about their credit card processing Effectively problem solve while providing an exceptional customer service Acknowledge, research, and resolve customer issues and concerns. Discipline managing in a timely manner via a CRM to meet or exceed our posted SLAs. Proactive outreach to customer based to ensure customer satisfaction and inquire about possible new product sales. Ability to troubleshoot complex issues between point-of-sales, hardware, gateways and processing platforms. Responsible for assisting Co-workers in "as needed" tasks. You are looking for a career with room to grow and the training that will set you up for success. You like to drive added value for our team via coordination of Ops team efforts to meet our clients' needs, bringing clarity on requests and solutions, helping to design and inspire the best solutions. Benefits Winning Culture No to low deductible healthcare plans Generous paid time off Charitable time off Casual dress office Frequent and fun company events 401 k A transparent and collaborative environment Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at anytime with or without notice or cause.

Commercial Lines CSR / Associate Account Manager Growing Insurance Agency | Philadelphia, PA Are you looking for a career with long-term growth and stability in the insurance industry? This is an exciting opportunity to join a growing agency and take your career to the next level. Ideally we are looking for a Commercial Lines CSR / Associate Account Manager who wants to grow into an Account Manager role or Sales role and be part of expanding the agency's Commercial Lines division. Why This Opportunity? Leadership that values ambition- Whether you're early in your career and eager to grow or looking for a stable, long-term role, this agency invests in its people. What You'll Do: 🔹 Manage accounts under $20K in premium - handling billing, renewals, certificates, re-quotes, and proposals. 🔹 Call clients on renewals and provide excellent customer service. 🔹 Work alongside a team focused on expanding the Commercial Lines division and shaping the future of the agency. What We're Looking For: 🔹 1-2 years of insurance experience (Commercial Lines preferred). 🔹 Knowledge of AMS360 is ideal. 🔹 A competitive, growth-oriented mindset - someone who wants to do well, take on more responsibility, and advance. 🔹 Someone who enjoys working in a collaborative, supportive environment. Salary: $50K-$60K plus full benefits. This is an incredible opportunity to build your career with an agency committed to long-term success. If you're ready to take the next step, apply now or reach out for more details!

Meridian Bank (subsidiary of Meridian Corporation, Nasdaq: MRBK) is an innovative team of experts serving the financial needs of entrepreneurs, businesses and individuals. Growing throughout Pennsylvania, New Jersey, Delaware, Maryland and Florida, Meridian offers opportunities for anyone wishing to start or continue a career working in a collegial atmosphere to bring unrivaled service to clients and customers. Member FDIC | Equal Housing Lender Position summary: Responsible for performing various duties to support the Treasury Services Department; coordinating work within the department, as well as with other departments; complying with operating policies and procedures established for this position. Reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Qualifications required: Bachelor's degree in Finance or related field; or equivalent work experience Ability to work in a team environment Strong computer skills (MS Office, etc.) High degree of attention to detail and ability to multitask Essential functions and responsibilities: Assist in opening new accounts for corporate customers Assist with onboarding of cash management services for new and current customers Field calls from customers with issues and resolve (working with operations as necessary) Collect and analyze customer and prospect deposit and merchant account statements Cross sell cash management products while assisting in onboarding and customer service Assist with preparing treasury services (including RFP's) proposals and presentations Assist with new Cash Management /Treasury Services product development Assist with creating and maintaining monthly cash management reports Demonstrates and promotes Meridian Bank's Core Values: Our Partners, Our People, Our Bank and Our Communities Coordinates specific work tasks with other employees within the department as well as with other departments in order to ensure the smooth and efficient flow of information Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace Communicates with management and coworkers in order to integrate goals and activities Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Other duties as assigned Success factors/job competencies: Organizational and time management skills Ability to work with little or no supervision Excellent interpersonal and communication skills Timely and regular attendance Completes work in a timely manner Actively seeks coaching Application Access: Jack Henry - Silverlake (Same menus as Jason Rose) Synergy Reporting SmartPay (Profitstars) (Same menus as Jason Rose Physical demands, work environment, and location: Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions. This is a largely sedentary role, requiring the use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. Work environment: The noise level in this environment is minimal. Location: Various Meridian Bank locations as assigned. Meridian Bank is An Equal Opportunity Employer

Terms of Employment • Duration: 3 Months • The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization's services to meet productivity and quality standards. Responsibilities • Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational) • Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes • Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times • Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures • Interacts with hospitals, physicians, beneficiaries, or other program recipients • Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party • Meets or exceeds standards for call volume and service level per department guidelines • Initiates files by collecting and entering demographic, provider, and procedure information into the system • Serves as liaison between the Review Supervisors and external providers • Maintains logs and documents disposition of incoming and outgoing calls Required Skills & Experience • High School diploma or equivalent • 2+ year's customer service/telephone experience in a similar call center environment and/or industry. • Must have ability to effectively communicate with team members and external customers • Must have ability to research and resolve issues related to Medicaid program and service eligibility Preferred Skills & Experience • Previous experience in the medical office or other medical setting preferred • General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred) • Knowledge of CPT and HCPCS codes preferred • PC proficiency to include Microsoft Office Suite • Experience with Microsoft programs Sincerely, Preetam Raj Lead Technical Recruiter nTech Workforce Inc D: ************ EXT: 726 E: ************************** preetam(at)ntechworkforce(dot)com

Customer Service Representative Needed - Immediate Hire Are you a people person who loves interacting with customers and providing top-notch service? Do you thrive in a customer-facing role where your communication skills can shine? If so, we want you to be part of our team as a Customer Service Representative! Key Responsibilities: Greet and assist customers, ensuring they have a positive experience. Handle customer inquiries and resolve any issues with professionalism and care. Provide detailed information about products and services. Maintain a positive and friendly attitude while addressing customer needs. Collaborate with team members to improve overall customer satisfaction. Keep accurate records of customer interactions and transactions. Follow up with customers to ensure their needs are met and they are satisfied with our service. Qualifications: Strong communication and interpersonal skills. A passion for customer service and a desire to help people. Ability to remain calm and handle challenging situations with a positive attitude. Excellent problem-solving skills and attention to detail. Experience in customer service, retail, or a related field is a plus. Ability to work in a fast-paced environment and adapt to changing priorities. Why Join Us? Engaging Work Environment: Work in a dynamic and supportive atmosphere where your contributions make a real impact. Career Development: Opportunities for growth and advancement within the company. Comprehensive Training: Ongoing training and development to help you succeed in your role. Competitive Compensation: Attractive bonus structure with uncapped performance-based incentives. Inclusive Culture: Be part of a team that values diversity and inclusion. How to Apply: If you're ready to take on a customer-facing role where you can make a difference, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this position. We encourage recent graduates and aspiring communication professionals to apply! Join PHL Acquisitions and become a key part of our mission to deliver exceptional customer service!

THE COMPANY Trinity Packaging Supply is the first company to leverage proprietary software to connect over 300 distribution and manufacturing centers across North America to provide businesses with packaging's largest catalog (over 80,000 custom and stock packaging supplies) - offered at low prices with next-day delivery. Since 2010, Trinity has been the wholesale source of pallets and packaging supplies for manufacturers, retailers, and logistics companies across North America. We have a mindset of innovation, harnessing the power of state-of-the-art technology and our growing network of manufacturing and distribution partnerships to change how businesses think about packaging supplies. After sustained hyper-growth, doubling revenue every two years, we are scaling our team and applying our dropship expertise to a new e-commerce platform. Similar to how Airbnb changed hospitality and Uber changed transportation, this will change the packaging industry forever. THE CULTURE At Trinity Packaging Supply, everyone is driven to win and do whatever is necessary to help push the company to new heights. The culture is about rising the tide that will lift all boats and growing the company into something greater. We believe each team member delivers unique value, and together we are a force for positive change in the world. Not only do we save our customers money, but we also have a lot of fun doing it. We walk the talk and have the awards to prove it. PACKAGING'S LARGEST CATALOG A First-of-its-kind, Tech-forward Approach “We have a fully online e-commerce packaging supply solution for businesses that will involve mastering the dropship platform and automating the brokerage model in a way that will empower clients with the best pricing, instant access to information, next-day shipping, and more.” - Anthony Magaraci, Founder/CEO THE OPPORTUNITY This is a once-in-a-lifetime opportunity to work for a company that is disrupting an entire industry and play a key role in that success. As a bonus, Trinity is also one of Inc. Magazine's Best Workplaces in America (four-time winner!). The culture at Trinity Packaging Supply puts the team first which has directly contributed to the company's growth. Our authenticity and confidence are part of what makes the creative minds behind Trinity continue to innovate, serve, and connect with the real people behind the businesses we serve. RESPONSIBILITIES Process purchase orders according to customer requirements and inventory requirements in the ERP system Obtain order confirmations from suppliers and communicate to the customer Work closely with the order fulfillment specialist to obtain tracking information and updated ETAs Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed to ensure smooth order fulfillment Provide daily support for customers including operations, accounting, and other departments as needed Serve as a resource for customers for new products, services, and communication Resolve order problems in a timely manner and escalate as needed Proactively and regularly meet with Relationship Development Specialists to communicate updates on orders, trends, issues, etc. Have a continuous improvement mindset by recommending and implementing more efficient, effective work processes Solve discrepancies in invoicing with accounting, vendors, and customers Understand the needs of the customers and ensure that they are properly met by required deadlines Knowledge of ERP systems is a plus: Netsuite, Coupa, and have the ability to process orders and provide support and improvement as needed Responsible for training new colleagues on policies and procedures Forecast the needs of the customer based on order patterns and communicate to the internal team Responsible for coordination and communication of regional and national customers Be proactive and manage customer expectations Develop knowledge of suppliers' and customer needs and bring solutions that meet customer requirements Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis Manage projects with minimal oversight Provide tracking of project activity, progress information, and guidance to customers Coordinate closely with other departments for continuity and overall program effectiveness Utilize established policies, procedures, systems, and tools to ensure the maximum contribution Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company QUALIFICATIONS & REQUIREMENTS Minimum 3 years of experience in Customer Service related roles Proficiency in Microsoft Office (Word and Excel) and Google Docs Experience with Enterprise Resource Planning (ERP) systems Proficiency with common customer success and customer relationship management software, such as Hubspot Creative and swift problem-solving skills Excellent verbal and written communication skills, organizational skills, time management, and attention to detail Ability to work independently with minimal supervision and manage multiple, often competing, priorities Bachelor's Degree preferred, but not required An associate degree is required BENEFITS & PERKS Trinity Packaging Supply is a four-time winner of Inc. Best Workplaces because we put our team first. It's a "work hard, play hard" type of environment. A few of the employee perks that make us award-winning include: Medical, Dental, and Vision Insurance Vacation, Sick & Holidays 401k with employer 3% contribution Group term life insurance Voluntary life insurance and voluntary Short-Term Disability plan Office game areas Free snacks and drinks Gym membership Compensation Range A base salary of $50,000 - $60,000. The compensation reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.

Location: Travel between Old City Philadelphia, Media, PA, Exton, PA, Conshohocken, PA, Bluebell, PA, Wilmington, DE, Moorestown, NJ, and Haddonfield, NJ. Duration: Contract to Hire Required Skills & Experience Experience supporting hardware components, hardware configurations, and software issues 5+ years of experience within the IT Field Job Description One of Insight Global's real estate clients is looking for an IT Field Technician. This person will provide hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers. Configure workstations for new users and upgrades existing equipment and software. Set up and maintain network and telecommunication systems. Troubleshoot LAN, server and connectivity issues. Utilize ticketing system, when necessary. Re-image computers, performs data migrations and restorations, and conducts remote problem solving as needed. This technician will be assigned to real estate offices in Old City Philadelphia, Media, PA, Exton, PA, Conshohocken, PA, Bluebell, PA, Wilmington, DE, Moorestown, NJ, and Haddonfield, NJ. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. - Compensation: 25hr to 32hr

AMCO Proteins has an exciting opportunity for an organized, detailed oriented Customer Service Representative that possesses a high sense of urgency. This is an excellent opportunity for someone that enjoys building relationships with and providing high-end customer service to customers. AMCO Proteins has been processing dairy proteins for over 60 years. Our service-oriented approach and quality focus has made us a leader in the food, beverage, and nutrition markets. Position Summary: As a Customer Service Representative (CSR) you will be responsible for building and maintaining strong, long-term relationships with customers. This role focuses on understanding customer needs, ensuring satisfaction, and driving customer retention. The CSR will be the primary point of contact for an existing book of business, managing their accounts, resolving issues, and ensuring high level customer service. Essential Job Functions: · Responsible for the management and retention of assigned customer accounts. · Develop and maintain strong relationships with customers via a touch point program as a means of proactively servicing and retaining the business. · Review, enter, confirm, and release customer orders in accordance with company policies. · Oversee order management to ensure on-time order fulfilment. · Manage customer communications regarding shipments, delays, or other operational updates. · Generate customer/order specific documents for both domestic and international shipments. · Collaborate with internal teams (e.g., sales, finance, logistics) to ensure customer requirements are met and issues/inquiries are resolved in a timely fashion. · Responsible for completing, maintaining, and providing monthly sales forecast. · Manage the onboarding process for new customers. · Support the Business Development Managers. · Daily use of CRM and ERP systems for customer management. Requirements: · College degree. · Proven experience in customer relationship management, account management, or a related role. · Experience managing 50+ accounts. · Team collaboration and coordination across departments. · Exceptional organizational and communication skills. · Adherence to our 24-hour internal and external response time. Benefits: · Competitive base salary · Comprehensive benefits (Full medical, dental, 401k, Paid Time Off)

Quality Technician Intern-Summer 2025 What would make you a good fit?: Current junior or senior in a university program (engineering or industrial distribution preferred) Team player in the office with coworkers Monday- Friday Strong work ethic, positive attitude, and passion for learning What will you do as an intern? Primary role will be training on CMM measuring systems, data collection and reporting General training on use of micrometers, calipers, blueprint reading, etc. Work well with Operations on data transfer for metric reporting Help establish inspection procedures for incoming materials General training on material testing for chemical/physical properties and characteristics. How does LMC-Plasticsource support you? Paid $18.00 USD/hour

As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners. The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours. The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote. MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts: -- 1 Week: 7:30 AM - 4:00 PM -- 2 Weeks: 9:00 AM - 5:30 PM -- 1 Week: 11:30 AM - 8:00 PM You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence. Responsibilities: Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients Other duties as assigned Qualifications: Associate Degree required; B.S. or B.A. degree preferred A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus Ability to learn and work within IT platforms to document patient cases Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote) Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process Strong financial management skills to reconcile receipts for patient reimbursement Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About Us: At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. Position Summary: The IT Support and Operations Specialist is responsible for providing first-line IT support within the North American region, ensuring optimal performance, availability, and user support. As a member of the global service desk team, this role involves troubleshooting hardware, software, and network issues, managing user accounts, and maintaining local IT infrastructure in coordination with the global IT team and external service providers. This role requires strong technical expertise, problem-solving skills, and a commitment to service excellence to support IT operations effectively and enhance the end-user experience. Key Responsibilities: * IT Support * Provide 1st line support for incidents and problems. May provide support at the site level including: * Troubleshooting hardware and software problems * Closing out local helpdesk tickets in a timely manner * Administering local business user accounts for new and reassigned colleagues in Active Directory as well as maintaining the user groups, and any modifications, Additions, changes, and/or deletions in AD * Collaboration * Partner with other DIT teams to ensure solution compatibility with strategy, standards, and service model. * Establish effective working relationships with vendors, service providers, and global operational teams to achieve established goals. * Champion opportunities, recommendations, and advice that support Quaker Houghton and DIT goals. * Provide Basic Project management input and analysis for all IT projects at site. * Document management * To maintain comprehensive records and documentation for the configuration of the Regional IT infrastructure as well as maintaining and updating the asset database Education/Qualifications/Requirements: * High school diploma (GED) required; Bachelor's degree in Information Systems, Computer Science, or a related field preferred. * 1+ years of IT support/helpdesk experience. * Experience working in Microsoft networked environments (Active Directory, Office 365, Azure, Ivanti ITSM, Veeam, VMware, etc.). * Basic knowledge of LAN/WAN, wireless technologies, and IT security best practices. * Strong customer service, troubleshooting, and problem-solving skills. * Ability to work independently and collaborate with global IT teams. What's in it for you: * On-Site work environment in Conshohocken, PA * Competitive pay programs with excellent career growth trajectory * Opportunities to see your efforts contribute toward the success of the business * Work for a global leader in the industrial process fluids industry Quaker Houghton is an equal opportunity employer committed to creating a diverse workforce. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran's status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities. Applicants with a disability who need assistance applying for a position may email ************************.

Are you an energetic people-person with a passion for customer service? Do you enjoy interacting with customers and resolving conflicts? Would you say you find yourself wishing you had a customer-facing career with fast-paced growth opportunities? If you answered yes to any of these questions, we'd love to hear from you regarding our Customer Support Trainee position! Empire Management Group is a marketing and customer relations firm that focuses on providing excellent customer service in the Philadelphia area. Our methods of face-to-face marketing and customer service provide our customers with a personalized, unique experience that they never forget. Whether it's brainstorming ideas for new marketing strategies with clients, troubleshooting service issues on the customer's behalf, or auditing internally to ensure we continue to implement the best practices in customer service, we step up to the plate and give it our best. As our customer base continues to grow, we are actively looking to expand our team with new Customer Support Trainees committed to providing stellar customer service to our clients! Key Responsibilities of a Customer Support Trainee: Forge impactful relationships with customers at initial point of contact Resolve customer complaints promptly, professionally, and effectively Recognize when to escalate conflicts up the chain and when to take proactive action Stay up to date on company products, policies and procedures to provide the most accurate customer service Consult with marketing and human resource departments when necessary Open and close orders for interested customers and provide ongoing customer service Provide top-notch customer service via phone, email, and in-person visits Assist in the development of junior Customer Support Trainees Qualifications of a Customer Support Trainee: Previous experience in customer service, preferred Strong interpersonal/communication skills Ability to de-escalate and resolve conflicts effectively Desire to learn, willingness to take and implement feedback Growth-oriented individuals willing to start in an entry-level customer service role and work their way up Candidates from underrepresented groups are encouraged to apply! #LinkedIn-OnSite

Department: IT Support Travel Requirement: Up to 20% Position Type: Full-Time Exempt We are seeking a skilled and experienced Computer Technician with a minimum of 3 years' experience to join our IT Support team. In this role, you will provide advanced technical support and ensure effective operation of computer systems and peripherals. The ideal candidate will have a strong background in user support, excellent communication skills, and a passion for technology. Key Responsibilities: Deliver basic computer hardware and printer support, including the sanitization of equipment. Assist users with Microsoft Office products (Word, Excel, etc.), promoting best practices and troubleshooting issues. Manage inventory of IT equipment, ensuring accurate updates and orders using Excel spreadsheets. Utilize various barcode scanner devices for efficient inventory management. Oversee ticket management processes to track and resolve user support requests in a timely manner. Set up, configure, image, and install software on computers and peripherals. Configure and troubleshoot Cisco IP phones, ensuring users have the necessary support for communication needs. Troubleshoot Windows-based systems, Microsoft Office software, and laptop/desktop hardware issues effectively. Maintain excellent customer service standards through effective communication with customers, peers, and management. Required Skills and Qualifications: Basic knowledge of computer hardware and printer support. Proficiency in Microsoft Office products (Word, Excel, etc.). Strong inventory management skills. Experience using barcode scanner devices. Familiarity with ticket management systems. Ability to manage data effectively, particularly inventory updates in Excel. Excellent written and verbal communication skills. Experience with computer setup, configuration, imaging, and software installation. Knowledge of troubleshooting Windows operating systems and Microsoft Office software. Strong customer service skills, focused on user satisfaction. Preferred Qualifications: Previous experience 3 years in a technical support role Familiarity with network setups and basic networking concepts. Active Clearance Additional Information: This position may require occasional travel (up to 20%) to support users at various locations. If you enjoy providing exceptional user support and mentoring others in a technical environment, we encourage you to apply!

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of screen helping them with queries. WebEx. Interpersonal and strong communication skills Written as well they will contact vendors directly Exemplary customer service experience Adaptability to change - This project enhances every time for making better user experience for customer. Will work with Ticketing system. Previous Email migration project will work. Call centre exp. plus Remedy experience will be ideal Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]

EHS Technologies seeks qualified candidates for a Customer Support Representative position in Philadelphia, PA. Candidate should have extensive experience and knowledge with: Helpdesk Support - Provide support to the Code 104 helpdesk, including receiving calls, entering Alloy tickets, creating accounts, enabling accounts, domain joins, media scanning management. Support person will require admin token, requiring Security plus and CSWF membership. Requirements Cybersecurity Workforce Requirement alternatives: Certification: GSEC or Security + (CE) or SSCP Education: Bachelor Degree from accredited University or CNSSI/NTSSI 4115/4016 Military Training: NEC 2791, CYBR1005 Education: High School Diploma or equivalent Experience: 1 year US CITIZENSHIP, DoD SECRET SECURITY CLEARANCE REQUIRED EHS Technologies Corporation is an Affirmative Action/Equal Opportunity Employer

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description This role is for an experienced technician with expertise in mobile device management, focusing on refreshing equipment, providing guidance and training to customers, troubleshooting, and resolving issues. The ideal candidate should possess a strong investigative and analytical mindset, with the ability to assess, diagnose, and address a variety of challenges. The candidate must work well independently and within a team. They must demonstrate professionalism in a dynamic, fast-paced environment and have a proven track record in evaluating and mitigating issues while providing top-notch customer service. Key responsibilities include multitasking, flexibility, device enrollment, managing high volumes of responses, and engaging with customers, VIPs, vendors and Executive management, all while maintaining a pleasant and friendly demeanor. Additionally, the candidate should be willing to adjust their work schedule on rare occasions, if needed. Essential Functions • Stay updated on developments in mobile telecommunications, including equipment and industry changes, and attend training sessions as needed. • Accurately enter data into database. • Administer and monitor the Mobile Device Management console, as well as various other systems. Training available. • Create assignment groups, user groups, and profiles as needed. • Configure and test a variety of mobile device requests as required. • Develop user manuals and Knowledge Base documentation for customers and the mobile team. • Schedule activation and troubleshooting appointments as needed. • Coordinate device provisioning with vendors. • Perform data backup and restoration when necessary. • Participate in inventory and services audit as needed. • Train and assist remote Mobile Device Technicians in resolving issues. • Inform departmental personnel about rates and prices for requested services. • Interact with customers as needed, providing exceptional customer service. Competencies, Knowledge, Skills and Abilities • Demonstrates reliability and punctuality with a strong work ethic. • Upholds honesty and integrity in all tasks. • Possesses good written communication skills. • Has basic computer proficiency. • Exhibits strong problem-solving abilities. • Capable of working with a diverse range of customers with varying skill levels. • Manages multiple tasks simultaneously. • Works independently with minimal supervision. • Collaborates effectively within a team setting. • Maintains a clean and sterile work environment. • Completes all other related duties as assigned. Qualifications • A high school diploma or equivalent, required. Completion of an Associate's degree program at an accredited college or university a plus, however, equivalent combination of education and experience deemed acceptable by the Office of Innovation & Technology and Human Resources also considered. • Experience working in a large organization [IT Help Desk or Call Center a plus) • 1-3 years of progressive experience in delivery services, customer relationship management, and organizational change management. [government agency experience a plus] Additional Information Salary Not to Exceed: $50,000 Starting salary to be determined based on experience and qualifications. Important: To apply, candidates must provide a cover letter and a resume. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents • Our wellness program offers eligibility into the discounted medical plan • Employees receive paid vacation, sick leave, and holidays • Generous retirement savings options are available • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to [email protected] .

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

The Respite Technician will assist the clients with daily living activities in the client's home. Our Respite Technicians are dedicated and compassionate. This opportunity is a Part Time position with the opportunity for Full Time. Who we are: Neuropath Behavioral Healthcare provides Comprehensive Youth and Family Support Services to primary caregivers of children and teens with Developmental and Intellectual Disabilities, an opportunity for rest and relief, while engaging youth in therapeutic age-appropriate activities. Duties/Responsibilities: • Provides one-on-one care to youth and young adults when primary care giver is not available. • Ensure the safety and well-being of the client. • Gives simple emotional and psychological support to the client and other members of the household and establishes a relationship with client and family • Aids with daily living, including personal care such as ambulation and personal hygiene assistance. Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor. • Actively promotes client's mental alertness through involvement in activities of interest • Performs housekeeping duties such as cooking, cleaning, washing clothes and dishes, and running errands. Cares for individuals and families during periods of incapacitation, family disruption, and convalescence; providing companionship, personal care, and help in adjusting to new lifestyles. • Instructs or advises clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care. • Attends in-service training as required by regulation • Adheres to all Agency administrative and clinical policies and procedure • Participates in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services. Requirements Skills/Abilities: • Must possess a strong service orientation, including active listening, critical thinking skills, and close monitoring of clients. • Minimum of three references required • Must have an automobile and a valid driver's license • Must have proof of car insurance • Pass a criminal background check including fingerprinting Education and Experience: • High school diploma or equivalent required. • More than two years or experience preferred. Physical : • Prolonged periods of standing, bending and lifting. • Must be able to lift up to 50 pounds at times.

FTI is in search of an Information Technologist to join our team in Moorestown, NJ. Responsibilities The Information Technologist will oversee and manage information security program implementation within the organization or other areas of responsibility. The candidate will manage strategy, personnel, infrastructure, policy enforcement, emergency planning, security awareness, and/or other resources. The Information Technologist II will acquire and manage the necessary resources, including leadership support, financial resources, and key security personnel, to support information technology (IT) security goals, and reduce overall organizational risk. Qualifications Qualifications: 1 + years of experience Active Secret security clearance Preferred Qualifications: 2 years of experience Bachelor's level degree in Electrical/Electronic/Computer Engineering, Computer Science, or Information Systems At least one certification from the following: A+ CE CCNA-Security CND Network+ CE SSCP Future Technologies Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.