Technical Support Representative Jobs in North Miami, FL

The role requires communication between medical providers and our clientas well as members. The customer service rep is to coordinate treatment and provide authorizations/issue GOP's for members in Latin America, Europe, etc. Respond to inquiries pertaining to authorizations and documentation requirements. Responsibilities and Duties: Coordinate and determine approvals, eligibility and inform the medical providers as well as issue GOP's according to policy and client authorizations Tracking and follow up of all cases in Latin America ensuring appropriate follow up with the medical providers Provide guidance, support and advice to international members seeking medical treatments or procedures Responds to routine phone inquiries and written correspondence related to authorizations and claims status Screens and routes complex cases to the appropriate manager Navigates multiple systems to obtain necessary data to issue GOP's Verify payments and/or denials as well as treatment authorization status and inform the appropriate party accordingly Able to be a part of a on-call/duties rotating schedule (after normal office hours and weekends) Qualifications: Bilingual /English and Spanish required Portuguese/French a plus 2+ years of experience in customer service, health insurance field a plus High school diploma/GED required Strong analytical, detail-oriented and accuracy skills are required Ability to manage time effectively, set priorities, meet deadlines as well as adapt to change Desire to work in a small entrepreneurial environment Pay: $19/hr

INTERNATIONAL FLIGHT CENTER, INC. is a full-service FBO located at Miami Executive Airport (KTMB), offering the highest level of customer service and aviation needs at competitive prices. Role Description This is a full-time on-site role for a Customer Service Representative at INTERNATIONAL FLIGHT CENTER, INC. The role involves providing exceptional customer service, handling customer support inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction, Customer Service, and Customer Experience Excellent communication and interpersonal skills Ability to handle stressful situations with a positive attitude Previous experience in customer service roles Knowledge of aviation or FBO operations is a plus High school diploma or equivalent

We are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers! As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to showcase your excellent communication skills and problem-solving abilities while working in a fast-paced and rewarding environment. Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner Provide accurate information about our products, services, and policies Assist customers with order placement, tracking, and returns Resolve customer complaints and concerns effectively and efficiently Document all customer interactions and maintain accurate records Collaborate with internal teams to address customer needs and improve the overall customer experience Identify opportunities to upsell or cross-sell additional products or services Stay updated on product knowledge and industry trends to better serve customers Qualifications High school diploma or equivalent (college education preferred but not required). Excellent verbal and written communication skills, with a friendly and professional phone presence. Quick learner, able to adapt to new processes and procedures. Basic computer skills and familiarity with customer service software (previous experience is a plus). Strong interpersonal skills and a genuine desire to assist and engage with customers. Join our team and become a trusted advocate for our customers! Apply now to become a Customer Service Representative and contribute to delivering outstanding customer service and satisfaction.

: Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company's core business is the marketing and financing of fuel supply and logistics solutions for the world's largest airlines, militaries, and corporate operators. AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel's aggregate volume within a network of over 3,000 airports as well as the company's specialized expertise in delivering products safely and on-time. AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG's team and with offices in Miami, Houston, Toluca, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch. AEG Core Values: Excellence & Teamwork Entrepreneurship & Innovation Respect & Trust Always Do What's Right Position Description: The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Responsibilities: Interacts with customers via telephone, email, online chat, to provide support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forward it to the assigned representative or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Perform other duties as assigned. Required Skills and Experience: High school diploma or equivalent. Customer service experience required. Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Multitasking and organizational skills. Ability to answer a high volume of calls and/or emails daily. Desired Skills and Abilities: Attentiveness and patience Time-management skills Ability to find the positive in any situation What We Offer: Competitive salary package 4 weeks of PTO to start (for a total of 27 days). Health Benefits through Florida Blue Dental & Vision Insurance through SunLife 6% match on 401K A collaborative and innovative work culture.

About the Company - FinTech, eCommerce company, that provides brand name durable goods to consumers on a lease-to-own (LTO) basis through its ecommerce marketplace and LTO payment method. It also provides LTO technology platforms to retailers and e-tailers to enter transactions with consumers who want to obtain durable goods, but do not have the available cash or credit. We enjoy an accessible fast-paced onsite work environment, where we collaborate with colleagues at all levels of the organization. This position will be onsite five days a week. About the Role - We are seeking a highly motivated and skilled System Administrator to join our team. The ideal candidate will be responsible for managing user accounts, troubleshooting complex technical issues, and maintaining hardware and software systems to ensure smooth operations. This role requires an individual with strong technical expertise, excellent customer service skills, and the ability to work both independently and collaboratively. Job Responsibilities User Account Management: Facilitate onboarding, change, and offboarding processes for user accounts. Technical Troubleshooting: Address end-user issues and handle escalated tickets related to network and server problems, ensuring efficient and timely resolutions. Network & Systems Knowledge: Understand and manage networks, servers, PCs, databases, and proprietary systems. Hardware Maintenance: Upgrade, replace, and maintain computer hardware and peripherals while documenting and managing asset inventory. SLA Adherence: Meet and exceed Service Level Agreements (SLAs) by closing tickets promptly, while maintaining high standards of customer service. Technical Support: Provide comprehensive troubleshooting of applications, hardware, and system configurations, serving as an escalation point for incidents and service requests. Software Installation: Extensive experience with installing and upgrading software on company systems. System Support: Support desktop and server operating systems such as Active Directory, DNS, and Office 365 Exchange. MacOS & Jamf Pro: Manage MacOS systems, with Jamf Pro knowledge being a plus. Virtualization: Experience with VMware is a plus. Qualifications 2+ years of experience supporting desktop/server operating systems and related technologies. IT certification preferred (CCNA, MCSA, CompTIA A+, Security+, Network+). Comprehensive knowledge of application and hardware troubleshooting. Excellent written, verbal, and interpersonal communication skills. Strong customer service skills with the ability to explain technical concepts clearly. Ability to work independently, prioritize tasks, and handle multiple responsibilities simultaneously. Solid problem-solving and analytical abilities. Preferred Skills Experience with MacOS and Jamf Pro. Familiarity with VMware and other virtualization technologies.

Vaco has a few immediate openings for a Dispatchers/Customer Service Representative in the Deerfield Beach Office in FL. primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency monitoring, and inter-departmental communications. Role is 100% on site in Deerfield Beach - fully remote is not an option Responsibilities include, but are not limited to: Successfully complete training in concrete manufacturing and customer service (provided). Comply with all company's Safety Policies, attend department and site safety meetings, participate in safety committees and programs (Near miss reporting, STAs, Workplace Exams, Pre-Shift Inspections, etc.) Responsible for order taking, scheduling, dispatching and customer relations. Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system. Monitor external factors such as weather and traffic to ensure optimized routing of resources. Resolve transportation conflicts and handle unusual and difficult customer complaints. Provide customer support to ensure maximum satisfaction. Employ problem solving techniques to resolve complex issues. Develop professional criteria of when to engage other parties. Have positive attitude and strong communication skills with customers and other departments. Able to successfully handle +100 calls in a shift. Able to work in a team setting and achieve team and company goals. Able to multi-task and complete daily workload in a timely fashion. Maintain good working relationships with coworkers and outside agencies' personnel. Works safely with a sense of urgency. Other duties as required. Qualifications: Must have Associate's degree or concrete dispatch experience. Bachelor's degree is preferred. Experience within truck dispatching is required Safety focused and able to participate in a safety-centered work culture. Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred. Excellent communication skills with professional decorum over the phone, as well as written. Embracement and enhancement of performance-based Safety Culture Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively. Problem Solving, Decision-Making, and Critical-Thinking skills. Attention to detail, ability to stay organized and work independently. Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required. Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint). Must be able to speak, read and write English. Bilingual on Spanish is a plus. Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco notes the salary range for the role as follows: $20-22/hr . The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Desired Skills and Experience Must have 1-2 years of Logistics/Transportation experience

With a goal of Superior Customer Service, your responsibilities will include: Assisting Customer Success Specialists with technical support during GPS device installation & activation calls Guide installers over the phone on how to install our products in vehicles and equipment Troubleshoot GPS devices that might be having issues after being checked by Customer Success or Fleet Specialists Authorize repair appointments for customers Work closely with dispatchers to schedule service calls Able to be “on-call” when required for scheduled afterhours technical support Work on special customer projects assigned by the leadership team Provide training to new installers over the phone or in person/onsite Create wiring diagrams to assist installers during the installation of our products Qualifications required: Prefer 2 years' experience in 12-volt electronics installation, (i.e. car audio & alarm installation) Able to work a flexible schedule including Saturdays Exceptional Team Player with high regard for providing excellent Customer Success Innovative & solution-oriented problem solver Punctual, responsible, accountable and attention to details are a MUST Great follow-up skills with a sense of urgency to resolve clients' requests Ability to function well in a fast-paced office environment CRM knowledge or ability to learn computer systems quickly Proficient in Microsoft Office & other computer applications Great communication skills both written and verbal Must have transportation Bilingual in Spanish is a MUST Pass a background check and drug test Willingness to jump in to help in any area of the company when needed. We offer: Energetic & positive team High performance, Supportive & fun work environment Benefit package includes health insurance (employee participation), Simple IRA, PTO days and more. Growth opportunities and professional challenges Work for a financially stable company with 30 years of experience

Join Our Team as a Customer Service Representative and Make a Difference! Are you a problem-solver who enjoys interacting with people? We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships. Responsibilities Handle customer inquiries and complaints via phone, email, or in-person Provide product and service information to customers Process orders, forms, applications, and requests Keep records of customer interactions and transactions Follow up to ensure resolution of customer issues Participate in team-building activities and career development workshops Collaborate with team members to improve service delivery Qualifications Strong communication and interpersonal skills Customer-oriented mindset and ability to adapt/respond to different types of customers Proficiency in MS Office and customer service software Excellent problem-solving skills and attention to detail High school diploma; college degree preferred Experience in customer service or related field is advantageous Benefits Opportunities for travel and working with diverse clients Professional growth and advancement opportunities Supportive and collaborative work environment Participation in workshops and professional development programs Be the voice of our company. Apply now to become a Customer Service Representative!

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Proactive monitoring, diagnostics and support of network, systems, security, cloud and voice related issues in a team oriented, support environment. As an IT Support Engineer, you are essential to providing a "white-glove" level of support to our customers. This is an onsite role in our Boca Raton, FL office location. RESPONSIBILITIES Handle incoming phone calls, gather information, create tickets in ticketing system and escalate/assign as necessary Work on trouble tickets to troubleshoot & resolve client network, security, cloud and voice related issues in a timely manner Moves/Add/Changes for Client phone systems Moves/Add/Changes for Client network devices Moves/Add/Changes for VMs in VMware, AWS, or Azure Administer and Configure Windows servers, PCs and laptops as well as loading software Monitoring and analyzing security alerts Configure & support for network monitoring tools, perform traffic analysis and performance management Customer circuit turn-ups and service activations Interact with clients, outsourced and network vendors on a daily basis to resolve issues Partner with Engineering team for network & system infrastructure support Update and create internal articles and/or documentation Work within required SLAs for the business and provide regular and frequent status updates EXPERIENCE Possess college degree or equivalent technical experience 3+ years' experience in an IT position configuring and supporting Cisco devices Previous experience in a call center or support environment a plus

Hiring for the following location(s): 1525 NW 3rd Street, Deerfield Beach, Florida 33442 Here is what you will be doing as part of the team: Business Title: Help Desk Technician Objective The Help Desk Technician is responsible for providing technical support to all levels of staff, including both in-house and field customers. This role involves the installation, configuration, and troubleshooting of various applications and operating systems. As the first line of assistance, the Help Desk Technician plays a crucial role in maintaining business continuity. The ideal candidate will possess excellent problem-solving abilities, strong communication and interpersonal skills, and a positive, customer-friendly attitude. A strong technical understanding of desktop and laptop hardware, software applications, and network connectivity is essential. About Us Looking for a cool job? Join the HVAC industry leader! Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service. As a member of the Gemaire team you will enjoy: Exciting opportunities with a company that is growing Great work hours! Standard business hours are Monday-Friday with occasional Saturdays Competitive pay Paid time off Tuition assistance Medical, dental, and vision insurance Life insurance coverage 401(k) Plan Employee Stock Purchase Plan Short Term/Long Term Disability Health Savings Account with employer contribution Employee Referral Program Employee Purchase Program Don't Leave Your Future Up in the AirApply for a COOL Job Today! Job Requirements Duties and Responsibilities Answer incoming customer calls and manage trouble tickets. Troubleshoot software and hardware issues both in person and via phone. Escalate support calls to the supervisor when necessary. Install and configure applications and operating system software and upgrades. Train end users in the effective use of equipment and software. Monitor network and system health to ensure optimal performance. Fully track and document all calls and requests. Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout. Track all action items and referrals through to resolution. Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders. Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business. Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems. Maintain flexibility and adaptability to meet the evolving needs of the organization. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned. Required Qualifications Minimum of 1-2 years of related experience required. Proficient in configuring Windows 7 and Windows 8. Working knowledge of Microsoft Office suite products and antivirus/spam software. Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment. Excellent written and verbal communication skills. Strong analytical and problem-solving skills. Effective organizational and time management skills. Flexibility to work evening and weekend hours, with on-call availability. Ability to lift up to 30 pounds. Preferred Qualifications Degree in Computer Science, MIS, or a related field preferred. Bilingual (English/Spanish) is a plus. Education/Experience Requirements: Min/Preferred Education Level Description Preferred 2 Year / associate degree Degree in Computer Science, MIS, or a related field preferred. Years of Experience 1 Years Minimum of 1-2 years of related experience required. Language Requirements Preferred Spanish Work Environment Details Office Setting Work Schedule: Work Schedule Hybrid Schedule, working 2 days minimum at the office/branch a week. Physical Demands Demand Frequency Sedentary - Lifting 0-10 pounds Occasional Light Lifting - 10-20 pounds Occasional Moderate Lifting - 20 to 50 pounds Occasional Heavy Lifting - 50 to 100 pounds Never Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Occasional Walking Occasional Standing Occasional Sitting Constant Stooping Never Kneeling Never Repeated Bending Never Climbing Never Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Never Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other - Talk, Drive, visit customers etc. Never EEO Statement Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence. Status Full-Time

Be a part of our talented team, let's grow together!

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Title: Customer Support Services Rep I Duration: 6+ Months Location: 2915 Weston Road, Weston Florida 33331 Job Description: Work schedule: Mon - Fri; 10:00 am to 7:00 pm, and 1 Saturday a month 11:00 am to 2:00 pm (but person would leave early 3 hrs during the week, to avoid OT). *** Candidates must be bilingual and able to fully communicate in SPANISH. Previous inbound Customer Service/Call Center experience in a Medical/Hospital/Pharma setting is preferred. Above average PC skills required. Summary: Under close supervision, receives various inquiries from consumers, health care professionals and direct customers. Receives customer orders and answers customer inquiries regarding product information, delivery dates and back-order status. Monitors customer information database. Assists field sales personnel with requests from customers. This is the entry-level position in the Customer Support Services Representative job family. Essential Job Functions: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. • Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws. • Communicates with customers via telephone, email, fax or in person, and receives product orders and general inquiries. • Monitors and provides updates to the customer master group. • Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation. • May be required to participate as a Super User with SAP. • May be requested to work on specific projects. • Interfaces with other departments in the processing of any customer related issues. • Assists customers with requests for and the processing of returned goods. • Complies with Company policies and procedures, including safety rules and regulations. • Performs related duties as assigned. Required Knowledge and Skills: Knowledge of: • Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements. • Standard office procedures, practices and protocols. • Basic sales, contract administration and customer service principles. • English usage, spelling, grammar and punctuation. • Current Company policies and procedures, including safety rules and regulations. • Computer systems and software applications, such as Microsoft Office. • Proficiency with 10-key data entry. • SAP experience preferred. • General office experience including filing & copying. Qualifications Skill in: • Achieving goals, objectives and practices for effective, efficient and cost effective management of allocated resources. • Interpreting and closely following instructions and procedures. • Participating in a full range of Sales-related support services. • Typing and keyboarding with a high degree of accuracy. • Writing and composing business correspondence. • Working under time constraints and in pressure situations. • Communicating clearly and concisely, both orally and in writing. • Establishing and maintaining effective relationships with individuals contacted in the course of work. • Operating computer systems and software applications, such as Microsoft Office, specifically MS Word and Excel. • Representing the Company professionally, effectively and efficiently. • Organizational skills and time management. Physical Requirements and Working Conditions: Requires the ability to sit for extended periods, stand, walk, communicate via telephone, computer and/or face-to-face contact, hearing and vision within normal range, and use basic office equipment such as a personal computer, copier and fax machines regularly in the course of work. Work is performed in an office environment. Noise level in this environment is within the normal range. Thank You ! Additional Information All your information will be kept confidential according to EEO guidelines.

ModMed is hiring a driven IT Support Specialist to join our positive, passionate, and high-performing IT team to support our growing team. This is an exciting opportunity to be a part of an exceptional, fast-paced, positive and technology driven organization in Healthcare IT that is truly modernizing medicine! Your Role: * Manage service requests submitted to the support desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible. * Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team. * Answer IT related questions, provide advice and training to users. * Maintain user training manuals and procedures. * Log support requests for continued problem resolution and tracking. * Maintain one-to-one contact with users throughout the lifecycle of an incident or request. * Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience. Skills & Requirements: * Bachelor's Degree in MIS, Computer Science or technical related field is required. * CompTIA A+ and CompTIA Network+ certifications, preferred. * 3+ years of experience. * Previous work experience in a corporate environment is preferred. * Experience supporting Apple, Linux, Windows and BYOD environments. * Experience supporting LAN/WAN networking and mobile computing environments. * Strong knowledge of one or more in each category: * SaaS platforms: G Suite, Zendesk, etc. * SSO technologies: LDAP, AD, Okta, etc. * Scripting languages: Bash, Python, etc. * Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc. * Extremely strong customer service, organizational, prioritization, multitasking and communication skills. * A willingness to be flexible and adaptable to changing priorities and schedules. * Be available for an On-Call rotational schedule that spans a week at a time. * This position is based in our Boca Raton, Florida office location and requires your ability to work onsite. #LI-KM1

Department: IT Support Travel Requirement: Up to 20% Position Type: Full-Time Exempt We are seeking a skilled and experienced Computer Technician with a minimum of 3 years' experience to join our IT Support team. In this role, you will provide advanced technical support and ensure effective operation of computer systems and peripherals. The ideal candidate will have a strong background in user support, excellent communication skills, and a passion for technology. Key Responsibilities: Deliver basic computer hardware and printer support, including the sanitization of equipment. Assist users with Microsoft Office products (Word, Excel, etc.), promoting best practices and troubleshooting issues. Manage inventory of IT equipment, ensuring accurate updates and orders using Excel spreadsheets. Utilize various barcode scanner devices for efficient inventory management. Oversee ticket management processes to track and resolve user support requests in a timely manner. Set up, configure, image, and install software on computers and peripherals. Configure and troubleshoot Cisco IP phones, ensuring users have the necessary support for communication needs. Troubleshoot Windows-based systems, Microsoft Office software, and laptop/desktop hardware issues effectively. Maintain excellent customer service standards through effective communication with customers, peers, and management. Required Skills and Qualifications: Basic knowledge of computer hardware and printer support. Proficiency in Microsoft Office products (Word, Excel, etc.). Strong inventory management skills. Experience using barcode scanner devices. Familiarity with ticket management systems. Ability to manage data effectively, particularly inventory updates in Excel. Excellent written and verbal communication skills. Experience with computer setup, configuration, imaging, and software installation. Knowledge of troubleshooting Windows operating systems and Microsoft Office software. Strong customer service skills, focused on user satisfaction. Preferred Qualifications: Previous experience 3 years in a technical support role Familiarity with network setups and basic networking concepts. Active Clearance Additional Information: This position may require occasional travel (up to 20%) to support users at various locations. If you enjoy providing exceptional user support and mentoring others in a technical environment, we encourage you to apply!

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email. Requirements: Passionate about technology with basic technical knowledge Comfortable providing phone support to clients Excellent customer service skills Clear written and verbal communication Capable of working a standard M-F work week (and very occasional nights/weekends) Local to the greater Fort Lauderdale area At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months. Responsibilities: Answer incoming calls from clients Resolve simple or fast tickets Create tickets and route calls to a team of technicians Provide application support (Office/Microsoft 365, QuickBooks, etc.) Configure hardware and install common peripheral devices Provide basic network support - configuration of wireless routers and access points Access client systems via RMM tools Conduct peer-to-peer training and shadowing Manage basic logistics and inventory for enterprise-level clients We offer competitive compensation of $14-$16 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on-site, employees may have the opportunity to work from home. If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

Must Have Technical/Functional Skills 1. Experience: Previous experience in desktop support or a similar technical support role. 2. Technical Skills: Proficiency in operating systems, networking, and common software applications including Office 365. 3. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 4. Communication: Excellent verbal and written communication skills to interact effectively with users and team members. 5. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous. 6. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams. 7. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial. 8. Customer Service Skills: Strong customer service orientation to provide a positive user experience. 9. Physical Requirements: Ability to lift and move computer equipment, and perform tasks that may require physical effort. Roles & Responsibilities 1. Technical Support: Provide technical assistance to users experiencing hardware and software issues. 2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices. 3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity. 4. User Training: Train users on new technologies and provide guidance on best practices. 5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed. 6. Collaboration: Work closely with other IT teams to resolve complex issues. 7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings. 8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions. Salary Range: $60,000-$65,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fu nd, Student Loan Refinancing. #LI-SP1

The Technical Support Level 2 is responsible for maintaining a high degree of end user support for customers and ensuring outgoing products meet quality standards. This person will also provide initial phone and email contact support for customers, create tickets in the system and perform quality control and testing of customer equipment prior to shipment. Essential Duties and Accountabilities Technical Support Level 2 1. Configures, installs and troubleshoots PC systems and peripherals. 2. Configures, installs and troubleshoots Switches and Routers 3. General knowledge of network and cybersecurity 4. Provides helpdesk and technical support for customers online, via email and over the phone. 5. Provides training, repairs and preventative maintenance. 6. Maintains a high degree of end user support ensuring equipment, software, communications and training is sufficient for all end user needs. 7. Configures and tests customer purchased equipment before shipment. 8. Creates and manages tickets on the helpdesk system. 9. Assists the Manager with network and communication projects. 10. Develops strong understanding of company products sold, equipment, requirements and objectives to ensure customers are provided with high quality support and satisfaction. 11. Adheres to internal procedures and suggests improvements if needed. 12. Provides weekend/afterhours emergency coverage when needed and scheduled. 13. Maintains and projects professionalism when speaking/interacting with customers. 14. Responsible for working according to the company's safety and quality standards. 15. Maintains a safe and clean work area. 16. Performs other related duties as required and assigned. 17. Maintains hardware and software inventory. 18. Maintains help desk application to develop support activity database. 19. Develops strong understanding of company operations, requirements and objectives to ensure all IT operations support the corporate objectives. 20. Trains and assist IT support specialists. 21. Receives and resolves help desk tickets that Technical Support Level 1 employees cannot resolve. 22. Adheres to internal IT Procedures and suggests improvements if needed. Qualifications Technical Support Level 2 Bachelors of Science in Information Technology (BS) or its equivalent formal training. Physical Demands and Working Conditions Requires sitting for a prolonged period of time. Requires dexterity and coordination to handle files and paper. Requires climbing on ladders when needed to accomplish tasks. Requires occasional lifting of files, stacks of paper, reference and other materials up to 25 lbs. Requires minimum reaching for items above and below desk level. Moving from place to place within the building to accomplish tasks. Requires strength, coordination and vision to use keyboard and video display terminal for prolonged periods. Requires traveling when needed.

Duties and Responsibilities * Answer incoming customer calls and manage trouble tickets. * Troubleshoot software and hardware issues both in person and via phone. * Escalate support calls to the supervisor when necessary. * Install and configure applications and operating system software and upgrades. * Train end users in the effective use of equipment and software. * Monitor network and system health to ensure optimal performance. * Fully track and document all calls and requests. * Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout. * Track all action items and referrals through to resolution. * Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders. * Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business. * Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems. * Maintain flexibility and adaptability to meet the evolving needs of the organization. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned. Required Qualifications * Minimum of 1-2 years of related experience required. * Proficient in configuring Windows 7 and Windows 8. * Working knowledge of Microsoft Office suite products and antivirus/spam software. * Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment. * Excellent written and verbal communication skills. * Strong analytical and problem-solving skills. * Effective organizational and time management skills. * Flexibility to work evening and weekend hours, with on-call availability. * Ability to lift up to 30 pounds. Preferred Qualifications * Degree in Computer Science, MIS, or a related field preferred. * Bilingual (English/Spanish) is a plus. Education/Experience Requirements: Min/Preferred Education Level Description Preferred 2 Year / associate degree Degree in Computer Science, MIS, or a related field preferred. Years of Experience 1 Years Minimum of 1-2 years of related experience required. Language Requirements Preferred Spanish Work Environment Details Office Setting Work Schedule: Work Schedule Hybrid Schedule, working 2 days minimum at the office/branch a week. Physical Demands Demand Frequency Sedentary - Lifting 0-10 pounds Occasional Light Lifting - 10-20 pounds Occasional Moderate Lifting - 20 to 50 pounds Occasional Heavy Lifting - 50 to 100 pounds Never Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Occasional Walking Occasional Standing Occasional Sitting Constant Stooping Never Kneeling Never Repeated Bending Never Climbing Never Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Never Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other - Talk, Drive, visit customers etc. Never EEO Statement Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.