Technical Support Representative Jobs in Napa, CA

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  • Roofing Technical Services Representative (NorCal)

    Weatherweld

    Technical Support Representative Job 47 miles from Napa

    We are seeking a Roofing Technical Services Representative / Superintendent (Nor Cal Territory) to join our team! You will be responsible for performing roof inspections and repairs under the supervision of the Technical Services Director. Responsibilities: Conduct on-site inspections of existing customer roofs to assess and identify potential issues affecting waterproofing integrity. Provide detailed reports on the condition of roofs, documenting findings and recommended actions for repair or maintenance. Execute repairs as necessary to ensure the longevity and performance of WeatherWeld roofing system. Collaborate with customers to explain inspection results, discuss repair options, and address any concerns or questions. Work closely with the WeatherWeld team to coordinate and schedule inspections and repairs efficiently. Stay updated on industry best practices and roofing technologies to enhance service quality. Maintain accurate records of service activities, ensuring timely documentation of completed inspections and repairs. Uphold WeatherWeld's commitment to delivering exceptional customer service and satisfaction. Collaborate with internal teams to provide valuable insights for product and service improvement. Requirements: Substantial experience in commercial roofing, demonstrating expertise in identifying and addressing roofing issues. Strong understanding of various commercial roofing systems and materials. Excellent communication skills for effective interaction with customers and internal teams. Proven ability to perform high-quality repairs and maintenance on commercial roofs. Detail-oriented with a focus on accuracy in reporting and documentation. Ability to work independently and manage time efficiently to meet inspection and repair schedules. Flexibility to travel to Northern & Central CA job sites and inspections regularly, and travel to our main office at least once a month Commitment to maintaining a high standard of safety in all roofing activities. Must be able to lift and carry or otherwise move 25/50 pounds regularly Must be able to ascend and descend ladders, stairs and work on rooftops $80,000-$90,000/year DOE + Benefits Company vehicle provided + travel expenses covered
    $80k-90k yearly 26d ago
  • Licensed Insurance Customer Service

    AJ Abdelkhalek-State Farm Agency

    Technical Support Representative Job 51 miles from Napa

    Salary: $52000.0 - $72000.0/year Experience: 1 Year(s) AJ Abdelkhalek - State Farm Agency, located in Sunnyvale, CA has an immediate opening for a full-time Licensed Insurance Professional. We are an award winning State Farm agency focused on fulfilling the needs of our customers and creating success for our team. My Unique Ability is empowering others to achieve their potential and strategizing simple solutions that build confidence in our shared future. If you have experience in the insurance industry, I invite you to apply for the position in my office. I challenge you to strive towards your potential. I look forward to being a part of your success! Responsibilities include but not limited to: Develop leads, schedule appointments, identify customer needs, and market appropriate products and services Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options What we provide: Base Salary plus Commission/Bonus Paid Time Off (vacation and personal plus sick pay) Flexible Schedule Annual holiday dinner celebration Opportunity for growth/advancement within my office Requirements: Property & Casualty license (required) Life & Health license (must be able to obtain) Bilingual English/Spanish preferred Insurance Sales Experience/ Property & Casualty and L/H licenses preferred Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent communication skills - written, verbal and listening Self-motivated Ability to multi-task Ability to effectively relate to a customer If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. PM24 PIb4c0ead0c708-26***********1
    $52k-72k yearly Easy Apply 2d ago
  • Facilities Technician Intern

    Allen Brothers 1893

    Technical Support Representative Job 26 miles from Napa

    We are seeking a driven, responsible facilities technician intern to join our growing organization. In this position, you will be expected to learn the ins-and-outs of the Maintenance Team and Chef's Warehouse/Alen Brothers daily routines and procedures. The internship will be from May 27th through August 13th What you'll do: Physical Demands: While performing the duties of this job, the employee is regularly required to sit and talk and hear The employee is frequently required to use hands to finger, handle, or feel, and reach with hands and arms The employee is occasionally required to stand and walk Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percentage, and to draw and interpret bar graphs Use of hand tools and power tools Run general industry related errands Research and gather documentation on company positions in the industry Attend company functions and networking events About you: Must be enrolled in an accredited university/college in Junior or Senior year OR Skilled Trades program/course At least 18 years of age Your degree/program should be business related Availability to work a hybrid schedule 40 hours/week throughout summer break. Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) Excellent written and verbal communication skills Self-directed and able to work without supervision Energetic and eager to tackle new projects and ideas
    $38k-61k yearly est. 27d ago
  • Control Systems Specialist (Foxboro)

    Contech Control Services

    Technical Support Representative Job 23 miles from Napa

    Martinez, CA (Embedded on client's site) Contech Control Services is seeking team-oriented professionals who have hands-on knowledge of Distributive Control Systems (DCS), specifically Foxboro IA/EVO/Galaxy configuration, graphics, system architecture, and logic programming of plant control systems. Primary Duties and Responsibilities: The Control System Specialist performs a wide range of duties including some or all of the following: Responsible for design, specification, selection, and services relating to control systems including basic process control systems, safety systems, communications, etc. Candidate will plan, budget, organize and control an important segment of a typical automation project. Responsible to assist with control philosophy and/or functional descriptions. Communicate progress to project manager for inclusion into reports to client. Responsible for quality of the control system portion of the project Requirements: The Control System Specialist requirements include, but are not limited to, the following: BS in Engineering field required Hands-on configuration experience using Foxboro IA and EVO / Galaxy Batch configuration is a plus Configuration experience on any other SIS, DCS, PLC, or HMI system is required PE License is a plus 10+ years of control system engineering experience Demonstrated experience in technical execution on both FEL/FEED and EPC projects in the chemical and petrochemical industry Knowledge of Microsoft software products Working conditions are as follows: Position Type: Full Time, Full Benefits Standard Hours: Monday - Friday (on-site) Overtime: Occasionally, paid by hourly rate Range: 6 month, with possible extension Travel: 20% maximum Job Type: Full-time Applicants must be authorized to work for ANY employer in the U.S without any sponsorship.
    $94k-141k yearly est. 1d ago
  • Customer Service Representative

    Attachments King

    Technical Support Representative Job 39 miles from Napa

    About The Role Attachments King is an eCommerce startup in the Heavy Equipment Industry. We're recruiting a sharp, optimistic, action-oriented, and empathetic Customer Service Representative to help us manage inbound equipment orders and support requests from companies and individual operators. Your focus will be on achieving and maintaining a new standard of excellence for Customer Service within the Heavy Machinery industry. You'll be responsible for operating the end-to-end process of inbound requests through to order delivery, including documenting customer information, determining equipment compatibility, processing sales over the phone, fulfilling orders with vendors, communicating shipping information to customers, and reviewing past communication and existing processes to identify opportunities to continually raise the bar for the customer experience. This role is based in San Francisco, CA. This will be an in-office role and will extend past the standard 40 hours / week of many 9-5 jobs. We have long hours, weekend work sessions, and prioritize a results-driven culture. Pay: $70,000 / year Equity Offered: 0.25% (Options, 1yr Cliff, 4yr vest) Employer-provided Health Insurance included. In This Role, You Will Answer inbound equipment requests from individual operators and companies via our Chat, Phone, Email, and Lead Forms. Support customers by providing functional information about equipment compatibility, availability, price, and performance Manage multiple concurrent requests, providing regular follow-ups and ensuring each request is resolved on time Document customer/company information, order updates, and communication notes into Salesforce Communicate with manufacturers to validate lead times and price quotes Create and distribute price quotes to customers Take customer orders and process payment methods over the phone Provide regular communication to customers who have placed orders while the equipment is preparing to be shipped Support customers by handling parts/service requests, warranty claims, and return requests via Chat, Phone, Email, and Lead Forms, coordinating with the associated manufacturers to service these requests. What We're Looking For 2+ years of Customer Support experience, and performing your work accurately and effectively in half the time that your peers believe is possible. Extremely detail-oriented individuals with fantastically high standards for themselves and others. If you believe that you can be the best in the world at this, you're who we're looking for. Desire to work in a fast-paced, rapidly changing environment Excellent written and oral communication skills and the ability to confront and defuse difficult situations with grace and compassion Attention to detail and capability to work on multiple requests in parallel Ability to deal with ambiguous problems and the resourcefulness to find information quickly and effectively Relentless customer focus and an innate desire to help people. You Might Thrive Here If... You are incredibly ambitious You are a self-starter and intensely curious You are hard-working and relentless, frequently going above and beyond in previous or current roles You are driven by achievement and energized by big, industry-disrupting challenges You want a "hardcore" work environment About Attachments King Attachments King is E-Commerce for Heavy Machinery Attachments. We're pushing the boundaries of the construction industry with innovative proprietary technology that drastically improves the customer experience when purchasing heavy equipment. We firmly prioritize a hard-working, results-driven culture. Our bar for talent is high, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. If you are remarkably good at what you do, we want you on our team. For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. This is the most important time to be alive in human history. Join us, and be a part of something incredible.
    $70k yearly 2d ago
  • Technical Product Tester Intern (US)

    Squarex

    Technical Support Representative Job 39 miles from Napa

    SquareX is a leading cybersecurity company that focuses on providing robust protection to users while ensuring their productivity remains unhampered. Our mission is to secure the internet for everyone, making our services invaluable to clients worldwide. We are seeking a dedicated and detail-oriented Technical Product Tester Intern to join our team and help ensure the quality and reliability of our product offerings through meticulous manual testing. Responsibilities: Work closely with the technology team to test and validate various product features and enhancements through manual testing techniques. Create, execute, and maintain detailed test plans, test cases, and test scripts to ensure product quality. Identify, document, and report bugs, issues, and areas for improvement in a clear and concise manner. Collaborate with developers and other team members to reproduce and resolve defects in a timely manner. Monitor and track testing progress and provide regular status updates to the team. Continuously learn and stay up-to-date with the latest industry trends and technologies. Participate in product reviews and contribute to a knowledge-sharing environment. Requirements: Pursuing or recently completed a degree in Computer Science, Software Engineering, or a related field. Familiarity with web applications and testing tools, such as browser developer tools or Postman is a plus. Strong problem-solving and analytical skills. Excellent attention to detail and the ability to identify inconsistencies and inaccuracies. Effective written and verbal communication skills. Ability to work independently as well as in a team-oriented environment. Eagerness to learn new technologies and stay up-to-date with industry trends. Monthly Salary Range (USD): $2,400 - 3,000 Additional Opportunity: Based on performance during the internship, a full-time position will be offered upon successful completion of the internship. We thank all applicants for their interest, but only those selected for an interview will be contacted.
    $38k-61k yearly est. 6d ago
  • Desktop Support Technician - SF

    Eleven Recruiting

    Technical Support Representative Job 39 miles from Napa

    We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking an experienced Senior Desktop Support Technician to join their team in San Francisco, California! Responsibilities: Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone, and walk-up. Perform remote and on-site troubleshooting through efficient troubleshooting methodology. Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change. Provide best-in-class white-glove customer service through service management system, email, Teams, phone, and walk-up. Proactively reach out to customers about their technology needs and address issues before they occur. Follow up with customers to ensure their technology needs are being met and issues are resolved. Update and maintain technology knowledge base with customer-facing and internal troubleshooting documentation. Track and thoroughly detail technology issues through service management system. Identify issues, propose solutions, and test new technologies or process changes. Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions. Qualifications: Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems. Proven excellence in customer service, interpersonal and customer-facing skills. Strong listening and problem-solving skills. Provides prompt, clear, and ongoing communication with end users to define clear expectations. Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools. Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP. Experience with VDI, virtual desktops, imaging workstations, deploying, and troubleshooting break/fix hardware and peripherals. Understanding of servers; experience working with/troubleshooting onsite rack, router, switch, etc. Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops, and remote connectivity. Fluency with Microsoft Office and strong troubleshooting knowledge; O365/Azure a plus. Experience working with a service management system (ServiceNow, Remedy, Jira, etc.). Ability to diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely quickly and effectively. End user-focused, excellent communication skills, and best-in-class customer support. BSc/BA in IT, Computer Science, or relevant field is preferred.
    $43k-59k yearly est. 26d ago
  • IT Technician/IT Specialist/DeskSide Technician

    Ehub Global Inc.

    Technical Support Representative Job 33 miles from Napa

    Job Title: IT Technician Mode: Contract Job responsibilities: This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource
    $84k-123k yearly est. 5d ago
  • Senior Tech Support Specialist

    Searchpointny

    Technical Support Representative Job 39 miles from Napa

    Actively seeking Senior Tech Support Specialist for a ONSITE and Full-Time Position . The position is great for a candidate with 5+ years of IT experience, with a preference for a candidate with experience in a corporate, professional services or Law Firm environment. - HOURS: Monday - Friday, 9 AM - 6 PM EST SCHEDULE | LOCATION: Onsite | San Francisco PAY: $100 - $115K (Commensurate w/Overall Experience); [Overtime Eligible] BENEFITS HIGHLIGHTS: Health, Dental, Vision, 401K, etc. - IDEAL CANDIDATE REQUIREMENTS Bachelor's Degree REQUIRED; Preference for a degree in Information Technology 5+ Years of Tech Support Experience REQUIRED Professional Services, Corporate, or Law Firm Environment Experience is REQUIRED Desk-side end-user support experience and an understanding of professional IT operational work practices Proficiency in Windows Desktop OS, MS Office Suite, iManage, Change-Pro, mobile device support (Apple iOS and Android) and unified communications platforms is REQUIRED Experience with Windows Server environment and procedures, Active Directory, Cisco TMS, MobileIron, Citrix Director, RSA server and, Dell and Cisco IP phone hardware s DESIRED - ROLE RESPONSIBILITIES Ensure that requests for service are dealt with in a timely and satisfactory manner Provide first line how-to and troubleshooting for Citrix/VDI desktop and standard applications Maintain office hardware including PCs, laptops, printers and AV equipment Provide provisioning, support and maintenance for iPhone, iPad, and Android devices Maintain the firm's standard PC and laptop images and reimage as needed Coordinate with litigation support on installation/image of “trial laptops” Support office technology infrastructure components Set up and administer video conferencing and web conferencing meetings - SearchPointNY/Noor Staffing is an Equal Opportunity Employer. All applicants are considered for employment without regard to Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Retaliation, Parental Status, Military Service or Disability Status.
    $100k-115k yearly 4d ago
  • Customer Service Representative

    LHH 4.3company rating

    Technical Support Representative Job 39 miles from Napa

    Customer Service Representative I We are currently looking for a dedicated, energetic Customer Service Representative with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. The Customer Service Representative Provides exemplary services, by phone or in person to the customers of the Trusts our company administers. This position Interacts with customers and other departments to investigate, resolve, and provide information in response to inquiries about claims, benefits, eligibility, and complaints. Location: On-Site 580 California Street, 21st Floor San Francisco, California 94104 Compensation: $25.00 per hour “Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.” Responsibilities include: Resolve customer inquiries and complaints via written, telephonic, or face-to-face communication in a timely and accurate manner. Escalate issues as appropriate. Perform administrative and clerical tasks. Consistently meet established performance standards, including quantity and quality call standards. Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions. Consistently demonstrate excellent attendance and punctuality. Perform other related duties and special projects as assigned. Identify potential problems/patterns/solutions and escalate for management review. Ability to learn Trust processing guidelines, benefit structure, system procedures, and miscellaneous guidelines. Must meet the department's quality and production standards for this job, as provided on the work standards grid. JOB REQUIREMENTS: Minimum Education High School Diploma or GED Minimum 1-year experience in Call Center Customer Service or related work experience Claims processing knowledge helpful. Healthcare background preferred. Possess a strong work ethic and team player mentality. Highly developed sense of integrity and commitment to customer satisfaction. Ability to communicate clearly and professionally, both verbally and in writing. Solid organization skills with strong detail orientation and listening skills. Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations. Proficient PC skills, including MS Word and Excel. Able to maintain excellent attendance and punctuality.
    $25 hourly 18d ago
  • Application Support Specialist

    Leadstack Inc.

    Technical Support Representative Job 39 miles from Napa

    Job Title: Application Support Specialist Duration: 8 Months Contract Pay Range: $32/hr - $36/hour Must have Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP) Position Summary: We are seeking a highly motivated and proactive Application support specialist to join our team. This role will be responsible for ensuring the smooth operation of our Application integrations, providing timely support to cross-functional teams, and implementing simple business-requested enhancements. The ideal candidate will possess a strong understanding of Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP), along with excellent communication and problem-solving skills. They will be a reliable and responsive individual, capable of working effectively in a fast-paced environment and available to address issues promptly. Responsibilities: Incident Management & Monitoring: Continuously monitor JIRA dashboards to identify integration failures and performance issues. Take immediate action to investigate and resolve incidents, collaborating with cross-functional teams (development, operations, business analysts) to ensure timely resolution. Document incident resolution steps (Maintain runbook) and contribute to knowledge base updates. Support & Troubleshooting: Provide timely and accurate responses to queries from cross-functional teams regarding integration status (e.g., invoice or Inventory status or tracking). Troubleshoot and resolve integration-related issues, including data discrepancies, connectivity problems, and process failures. Perform month-end activities, release activities and other support activities. Perform pre & post integration activities like stop or start jobs and perform validation activities Support Finance, SCM & Payroll integrations. Technical Expertise: Utilize strong knowledge of Boomi platform for integration development and troubleshooting. Employ SQL skills for data analysis, querying, and manipulation. Apply understanding of SFTP and HTTP protocols for secure data transfer and web service communication. Preferred Qualifications: Experience with cloud-based integration platforms. Having certification in any integration platform is a plus (Boomi) Knowledge of enterprise application integration (EAI) patterns. Experience with JIRA or other ticketing systems. Required Skills & Experience: Hands-on experience with Boomi, Salesforce, . Strong understanding of integration concepts and development best practices. At least 1 years of experience on working with Business applications like Oracle, Workday, Salesforce, AWS etc.. Proficiency in SQL for data querying and manipulation. Solid understanding of SFTP and HTTP protocols. Ability to support SOAP & REST based APIs Need to support home grown applications Experience with data of all kinds for data formats like XML,JSON etc.. Experience with incident management and troubleshooting. Proven ability to collaborate effectively with cross-functional teams. Excellent communication (written and verbal) and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. 1 Ability to support month end activities such as invoice processing, data reconciliations Quarterly Maintenance Activities like major releases, Off-Cycle Payroll processing. Experience Payroll, finance, ERP and SCM integrations.
    $32 hourly 5d ago
  • IS Support Tech-Entry Level- $18.50/HR

    Six Flags Discovery Kingdom 4.1company rating

    Technical Support Representative Job 15 miles from Napa

    Troubleshoot and maintain hardware/software on Windows 10 based systems, issues on Point of Sale systems, Audio Visual Hardware Park wide and the park network both from the office and on-site at the location. Track all service request updates and completion using a Help Desk Ticketing System. Assist corporate IS Staff with projects as they pertain to Six Flags Discovery Kingdom. Set high standards of performance for all areas within their responsibilities. Cooperate with all team members and managers. Complete any and all tasks as requested by Six Flags Management. Minimum Qualifications: Must be at least 18 years of age with a Valid Driver License and clear driving record. Must be able to adhere to all Six Flags Policies including the grooming standards. Must be able to use independent judgment and effectively prioritize multiple projects. Must have an above average knowledge of Microsoft Office Programs, Computers, Printers, and Point of Sale Systems. Must be able to sit, stand, bend, and walk for extended periods of time. Must be able to lift, push, or pull 50lbs with or without assistance. Must possess the mental and physical capacities necessary to perform the primary job duties. Ability to demonstrate effective written and verbal communication in English to include reports, tracking systems, file notes, e-mail correspondence, facsimile correspondence, and other required methods. Must be able to handle documents, issues, and conversations with extreme confidentiality. Scheduling: Hours will vary depending on the project and number of operating days during the week. Technicians support the park at all operating hours. Weekend, Holiday, and Evening is required for this position.
    $27k-36k yearly est. 19d ago
  • Technical Support Engineer

    Bluetti

    Technical Support Representative Job 39 miles from Napa

    KEY ROLES: 1,Identify, qualify, and present residential solar and ESS solutions based on customer business and technical requirements. 2,Evaluate the conformance of products and solutions including residential solar inverters, ESS, EVSE and related components to US performance standards 3,Assure customers have all the appropriate technical and product information required for their due diligence on our product offering. 4,Coordinate and guide clients on test events, procedures, and requirements. 5,Generate, edit, and revise test reports and documentation. Maintain client confidentiality. 6,Work with sales to expand client base by supporting marketing leads and be a key contributor for customer interactions during sales cycle 7,Travel to customer sites to perform site walks to determine site conditions and challenges for estimation and installation 8,Be available as a technical consult for the troubleshooting during installation and?maintenance 9,Work with the Engineering/Applications team to understand and communicate technical requirements 10,Develop competency to become a technical lead 11,Perform other duties as assigned. QUALIFICATION REQUIREMENTS: 1,Licensed Professional Engineer (Electrical) in CA is preferred 2,Bachelor's degree in Engineering (Electrical or Mechanical preferred) 3,Over 5 years of experience in distributed energy, solar, batteries, fuel cells and micro-grids 4,Thorough understanding of Residential Solar and ESS Design, including system and component level solutions, production modeling, parts & components, and electrical tie in methods 5,Deep understanding of the NEC and relevant electrical codes, including those specific to the States where PE licenses are held 6,Ability to problem solve, think creatively, and timely resolve personnel and project related issues 7,Excellent organization, documentation, and communication skills 8,Ability to travel nationally 25% max and be the face of Bluetti for site visits and sales presentations. 9,Familiar with the installation of various brands of ESS (Tesla, Franklin, Enphase, etc.), those who have worked as a technical support engineer for equipment manufacturers are preferred. Job Type: Full-time Pay: $7,000.00 - $10,000.00 per month
    $7k-10k monthly 28d ago
  • Customer Service Sales Representative

    Philippine Airlines

    Technical Support Representative Job 39 miles from Napa

    Title: Customer Service Representative - Sales Office SFO Are you looking for a career opportunity in the aviation industry? Here's your opportunity to have a great career with a world-class airline company Why Join Us? Asia's First and Longest-Serving Airline Get a chance to enjoy travel perks for you and your family A collaborative work culture and environment Who Are We Looking For? Minimum of 2 years experience in sales Knowledgeable in reservations, ticketing and airport operations What's The Role All About? Performs a variety of administrative, secretarial, marketing and clerical duties to Area Manager. Provides support and assistance to colleagues/ other units to ensure effective and efficient performance of the District. Gathers and creates studies for district's airline sales and marketing purposes Handles reservation through phone calls and or walk-in passengers, travel agents and employees. Perform basic ticketing functions to promptly assist customers and partner agents' queries. Prepares draft of District's Weekly Sales Report.
    $32k-42k yearly est. 26d ago
  • RMA Representative

    Canadian Solar Inc.

    Technical Support Representative Job 33 miles from Napa

    At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate. Position Summary: Canadian Solar is seeking a team member for its Technical Services Team. The RMA Representative will provide initial customer contact on technical and warranty related issues, and be responsible for working on a variety of assignments where judgment and initiative are required in resolving problems and making recommendations. Primary Responsibilities: Run the RMA process for the Americas, while maintaining the balance between the Company's bottom line, contractual obligations to our customers and providing exceptional customer service Provide consistent and proactive service solution to external and internal customer inquiries regarding technical support of CSI product and following through on all commitments Evaluate returned material requests from CSI customers and provide input to help determine if returned material qualifies for customer refund or replacement, including the management of all warranty replacements Develop responses to special correspondences and handle special assignments and problems such as responses to complex RMAs or product application problems with support from internal resources as needed Generate internal and external technical service requests and coordinate with Technical Services personnel as needed Follow guidelines, procedures, including approved Delegation of Authority Actively pursue continuous improvements to meet or exceed customer needs, such as decrease turnaround times, streamline work processes, and work collaboratively to provide quality seamless customer service Provide input during the development of systems, methods and procedures to facilitate efficient and effective Technical Support/RMA department operations, while ensuring processes are properly documented Report/Escalate customer issues through the appropriate channels, including supervisor and appropriate departments, when returned product contains quality problems or other manufacturing defectives Support ad hoc projects focusing on key initiatives, such as but not limited to CSI's Retrofit Program Create and follow up to closure, all RMA cases within Salesforce by accurately and efficiently entering data received from the customer or other information sources within acceptable time frames. Maintain detailed documentation for all customer cases Appraise management regarding customer satisfaction, product performance, and suggestions for product improvements Create and run reports as needed Required Qualifications: 3+ years of customer service and RMA experience in a Technical Support environment, preferred within the solar manufacturing industry Knowledge of relevant computer applications, including: Salesforce, SharePoint, MS Suite, & SAP Knowledge of Microsoft Dynamics 365 is a plus Oral, written and interpersonal skills to effectively support internal and external customers Negotiation and dispute resolution skills Organized and experienced in managing multiple tasks in parallel Quantitative and analytical skills Professional demeanor; Ability to deal with customers appropriately Ability to work cross-functionally, collaboratively and cross-culturally Ability to travel up to 20% of the time Compensation and Benefits: Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, PTO and sick days. This is a full-time position. The pay range for this position is $70,000 - $75,000 This range represents annual base salary only, without regard to location, and does not include bonuses or incentives or benefits that may apply. The pay range for this role is subject to change. Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
    $70k-75k yearly 9d ago
  • Help Desk Technician

    Milestone Technologies, Inc. 4.7company rating

    Technical Support Representative Job 51 miles from Napa

    Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Description: Milestone is seeking a technician to join our logistics team. We seek a bright, driven, enthusiastic individual with experience supporting Windows and Mac environments. You should have excellent communication skills and the ability to resolve complex technical issues effectively and efficiently positively. Going above and beyond should come naturally to you; you should value the people behind the problems. Technology should be your passion. This position will primarily be in an office environment and will involve shipping and receiving IT materials, deploying them, managing inventory, and providing white-glove customer service. You will mainly support the deployment team but will also be trained in other department responsibilities. Responsibilities • Provide white-glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone. • Keep users updated on their incidents, requests, or problems. • Educate users on essential functions and new technologies to streamline their workflow. • Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network. • Support users on applications and tools within the environment, including Office Suite, RSA, Okta, collaboration tools (Zoom, WebEx, Jabber, etc.), Mac, and Windows OS. • Apply critical thinking to assist with simple and complex user requests, document interactions, and follow-up with users. • Provide walk-up support during regular business hours, Monday to Friday. • Receive and process equipment from supplier sites and deliver shipments to stockrooms and local help desks. • Complete data entry in inventory management systems, verify request accuracy and match quantities and types. • Prepare shipments, create labels, remove invalid stickers, and organize packaging for safe delivery of materials. • Participate in inventory counts. • Conduct deployment services, including desk setup and desk-side support. • Restock and troubleshoot IT accessory vending machines. Skills • HS Diploma or GED • At least two years of experience in an IT helpdesk or related role • At least two years of general work experience in a detail-oriented, customer-focused role • Strong understanding of Microsoft Outlook client (Windows & Mac) • Experience troubleshooting VPN and certification issues • Working knowledge of Active Directory and basic AD administration • Working knowledge of video collaboration tools (Zoom) • Strong familiarity with Windows 7/Windows 10 Enterprise Environment and Mac OS X Yosemite and El Capitan, respectively • Experience with RSA tokens and Citrix environments • Familiarity with any ticketing system • Strong sense of urgency • Exceptional professionalism and customer service • Excellent task and time management • Clear verbal and written communication skills combined with relentless follow-up • Strong organizational skills and attention to detail • Ability to follow proper escalation paths • Comfortable working independently towards team goals • At least two years of experience in logistics, supply chain, warehouse, or related fields • Familiarity with inventory management tools • Availability to work 40 hours and five days per week with offset hours • Ability to move/lift at least 25 lbs. Compensation Estimated Pay Range: $26.00 - $28.00 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
    $26-28 hourly 4d ago
  • Technical Advisor - Patient Education

    Beek Health

    Technical Support Representative Job 39 miles from Napa

    We are seeking a dynamic patient education expert and/or researcher to serve as an advisor guiding patient education activities as part of its upcoming NIH grant submission and subsequent clinical program development. Specifically, this individual will be responsible for building evidence-backed recommendations that users can follow to successfully monitor their health using clinical-grade tools. ESSENTIAL FUNCTIONS Advise executive team on product development activities that will deliver the highest clinical value Develop programming for users to follow in order to improve their health literacy and execute more regular health monitoring activities Recommend adaptations to major treatment guidelines to integrate patient values and self-care opportunities Build a network of relevant experts and specialists to augment corporate knowledge base Lead a team of researchers and writers to facilitate the sharing of important clinical insights Review and sponsor blog content used to educate user base Support executive team in business development and partnership activities Externally represent Beek Health as necessary QUALIFICATIONS 10+ years of experience as a clinician or medical researcher Advanced degree required, either Ph.D, MD or DO Previous experience as a principal investigator in clinical trials a plus Demonstrated experience building course or programming for non-specialist audiences Join Beek Health to be at the forefront of health technology innovation, making a tangible impact on health outcomes worldwide. Company Description Beek Health is disrupting the status quo in healthcare delivery by providing individuals with the first secure, integrated health monitoring platform. The platform syncs and stores medical records across all providers, delivers personalized interpretations of routine lab results, expands access to self-directed diagnostic tools, and connects to medical-grade health devices. By following recommendations based on the user's risk profile, individuals will now have knowledge and tools to screen, detect, and monitor major chronic conditions such as hypertension, heart disease, Type 2 diabetes, obesity, high cholesterol, and CKD, among others. Beek Health is a Seed-series funded company. #J-18808-Ljbffr
    $114k-163k yearly est. 11d ago
  • Client Support Specialist

    Equitable Advisors

    Technical Support Representative Job 33 miles from Napa

    Client Support Role Salary: Commensurate with experience, approximately $60,000 per year plus potential bonuses About Us: Financial Planning Firm who strives to be the premier firm in the Bay Area for comprehensive planning. We pride ourselves on our service to our clients and having them feel like they are part of our family as we help them reach their goals. We also pride ourselves on creating a fun work environment with a strong camaraderie amongst the advisors and staff. Job Description: We are seeking a dedicated and skilled Client Support Professional to join our team. The ideal candidate will possess excellent communication skills, a strong analytical mindset, and the ability to build and maintain client relationships. This role involves a mix of client interaction, financial analysis, and marketing efforts. Key Responsibilities: Client Interaction: Call clients to schedule meetings and follow up on inquiries. Send emails to clients requesting information and confirming meetings. Financial Analysis: Run analysis on clients' portfolios using financial planning tools and Morningstar analysis. Develop comprehensive financial plans tailored to clients' needs. Present investment recommendations to clients and prospects. Marketing and Networking: Engage in social media marketing to generate prospects. Attend networking meetings and help organize such events for other advisors. Additional Tasks: Undertake various tasks as needed to support the team and enhance client service. Qualifications: Preferred Financial Services Licenses. Proven experience in financial services Strong analytical skills and proficiency in financial planning tools Excellent communication and interpersonal skills Ability to work independently and as part of a team Familiarity with social media marketing and networking strategies Bachelor's degree 2+ Years experience in business office setting Legally authorized to work in the United States Benefits: Competitive salary commensurate with experience Comprehensive benefits package offered. Opportunities for professional development and growth Supportive and collaborative work environment Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
    $36k-54k yearly est. 6d ago
  • Regulatory Support Specialist

    Medasource 4.2company rating

    Technical Support Representative Job 51 miles from Napa

    Job Title: Regulatory Support Specialist 12-month contract About the Role: We are seeking two Regulatory Support Specialists to join our team in Pleasanton, CA. This role involves ensuring compliance with regulatory standards and preparing essential reports for submission to regulatory agencies. The position is ideal for detail-oriented individuals who excel at compliance monitoring and reporting. Key Responsibilities: Compliance Monitoring: Track and evaluate organizational activities to ensure adherence to relevant regulatory requirements and standards. Regulatory Reporting: Prepare and submit accurate and timely reports to regulatory agencies, demonstrating compliance and addressing any required corrective actions. Documentation Management: Maintain thorough and organized records of compliance activities, submissions, and communications with regulatory bodies. Collaboration: Work closely with internal teams to gather necessary data and ensure all compliance processes align with current regulations. Regulatory Updates: Stay informed of changes to regulations and standards, advising the team on necessary updates or adjustments to policies. : Bachelor's degree in regulatory affairs, compliance, life sciences, or a related field (or equivalent experience). Previous experience in regulatory support, compliance, or a similar role is a plus. Strong organizational skills and attention to detail for preparing accurate reports. Excellent written and verbal communication skills. Ability to work collaboratively with cross-functional teams. Work Environment: This position requires onsite work at our Pleasanton location. Reliable transportation is necessary for commuting.
    $39k-51k yearly est. 14d ago
  • Project Support Specialist - AV

    TGG

    Technical Support Representative Job 46 miles from Napa

    About the Company: High end home AV integration company, that specializes in designing and whole-home systems, including security, lighting, shading, and audio-video solutions for ultra-high-net-worth clients. Known for exceptional service and cutting-edge technology, this company caters to an elite clientele who demand the highest standards of professionalism and confidentiality. Position Overview: We are seeking a highly organized and detail-oriented AV Project Support Specialist to join our team. This role is ideal for someone with experience in the AV industry, fleet and inventory management, and high-end client service. The right candidate will be an adaptable problem-solver, comfortable working in a fast-paced environment with multiple priorities. Key Responsibilities: Operations & Logistics: Manage fleet logistics, including vehicle registrations, accident coordination, and maintenance in collaboration with project managers and technicians. Work with the fleet management firm to ensure compliance and upkeep. Oversee warehouse-related administrative tasks, including reconciling equipment at the end of projects. Handle special orders and logistics for company events, including coordinating gifts, flowers, and supplies. Arrange accommodations and travel as needed for employees or company events. Assist in organizing company-wide events, ensuring smooth execution. Project & Client Support: Support active projects (~20 ongoing) as well as time-sensitive, high-priority special projects. Act as a liaison between the client service department and high-end clientele, ensuring seamless service delivery. Handle urgent client requests, including last-minute troubleshooting before major events. Maintain strict confidentiality, managing NDAs and background checks where required. Required Qualifications: Minimum of 3 years in an administrative or operations role, ideally in AV integration, construction, or a similar field. Basic understanding of audio-visual equipment and technology, including major manufacturers and equipment pairings. Experience managing contracts, invoices, and project documentation. Fleet and asset management experience (company vehicles, warehouse inventory, and equipment tracking). Strong skills in Microsoft Office Suite, especially Excel. Proven ability to interact with high-net-worth clients while maintaining professionalism and confidentiality. Self-starter with excellent attention to detail and a strong work ethic. Preferred Qualifications: Experience in event coordination and logistics. Background in luxury service industries.
    $32k-60k yearly est. 9d ago

Learn More About Technical Support Representative Jobs

How much does a Technical Support Representative earn in Napa, CA?

The average technical support representative in Napa, CA earns between $31,000 and $47,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average Technical Support Representative Salary In Napa, CA

$39,000
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