Technical Support Representative Jobs in Leesburg, FL

Join Our Team as a Customer Service Representative and Make a Difference! Are you a problem-solver who enjoys interacting with people? We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships. Responsibilities Handle customer inquiries and complaints via phone, email, or in-person Provide product and service information to customers Process orders, forms, applications, and requests Keep records of customer interactions and transactions Follow up to ensure resolution of customer issues Participate in team-building activities and career development workshops Collaborate with team members to improve service delivery Qualifications Strong communication and interpersonal skills Customer-oriented mindset and ability to adapt/respond to different types of customers Proficiency in MS Office and customer service software Excellent problem-solving skills and attention to detail High school diploma; college degree preferred Experience in customer service or related field is advantageous Benefits Professional growth and advancement opportunities Supportive and collaborative work environment Participation in workshops and professional development programs Be the voice of our company. Apply now to become a Customer Service Representative!

Jr. Mobile Device Support for Technical End User Support Responsibilities: Directly engage with end users in the region to communicate IT environment changes and their impact. Collaborate with vendors on service contracts to provide optimal solutions for customers. Troubleshoot mobile devices and applications. Develop user guides and instructions for specific application configurations and setup. Assist customers with updates and upgrades to mobile devices. Document and update all new and existing processes and procedures to ensure clarity for coworkers. Gain a comprehensive understanding of IT separation activities, timelines, technical issues, and solutions in a dynamic environment. Support change-release processes for IT system implementations. Key Requirements: Must be organized, self-motivated, and capable of addressing and resolving complex issues. Ability to take direction and switch quickly between tasks. Seek advice and guidance from management or team members for non-routine or complex problems. Strong communication skills with all levels of the organization, from senior management to individual contributors. Experience & Qualifications: Education or training in Management Information Systems, Computer Science, or related fields required. Excellent written and oral communication skills, including presentation skills. Experience with iOS platforms is preferred. Familiarity with MS Office 365 and related applications is desired. Knowledge of Cyber Security concepts is a plus.

Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Job Overview As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within. Why You Should Join Us Competitive Pay: Starting at $19/hour, with paid training at $15/hour. Work Schedule: Minimum 40 hours per week, with weekend availability as needed. Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts. Growth Opportunities: Clear pathways for career advancement within the company. What We're Looking For Bilingual Proficiency: Must speak fluent English and Spanish Location: Must reside in DeLand, FL, or within commuting distance Age Requirement: Must be at least 18 years old Education: High school diploma or GED equivalent is required Experience: Preferred 6 months to 1 year of relevant work experience Availability: Must have flexible availability during operating hours Customer Service Skills: A professional attitude and strong aptitude for customer service are essential Key Skills Tech-Savvy: Proficient in navigating system tools to search for information and answers Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently Reliability: Dependable and responsible, with a strong commitment to your role Critical Thinking: Capable of assessing situations and developing empathetic solutions Service Orientation: A personal drive to serve others with compassion and professionalism Organizational Skills: Strong organizational abilities to manage tasks effectively Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at and connect with us on Facebook , LinkedIn , and Twitter .

Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You'll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL. We'll Provide: Robust benefits package including health insurance, dental, 401K, PTO and holidays Salary range of $55,000-$65,000 A set schedule of 845am-5:15pm to help promote work/life balance Support/mentorship from supervisors and other team members Opportunities for continued growth and learning What You'll Do: Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager Skills You'll Need: Valid license and reliable transportation 3-5 years of professional in-office experience At least 2 years of technical support experience (SaaS experience preferred) Strong understanding of the technical support role in a call center environment Experienced troubleshooting and problem solving skills Strong verbal and written communication skills Nice to have: Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day in this territory You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

We are looking for an experienced, technical, savvy, intelligent individual to join our Technical Support Team. Software Technical Support experience is required for this position. The team supports more than 88,000 users of QuoteWerks throughout the world! Are you currently employed as a technical support rep? Are you tired of irate customers constantly suffering through software crashes and mysterious errors that are impossible to debug and never get fixed by development? Are you tired of defending convoluted company support policies and the demanding expectations they have of their customers? Are you tired of supporting customer dissatisfaction? Would you rather be part of the customer's satisfaction, stop running interference, and start providing solutions? At Aspire, we do things differently. Our software is known for being stable and delivering what it promises. Aspire support policies are very straightforward, based on common sense solutions to real-life situations. The development team is available for consultation, sometimes releasing bug fixes within hours. Customers can usually reach a tech support rep in less than 5 minutes. Once trained, our technicians are empowered to make decisions that benefit the customer without jumping through departmental processes. We promote self-sufficiency and encourage employee contributions to the company's overall efficiencies and customer service levels. The ideal candidate thrives on “ figuring it out ” and prides themselves on being responsive in a challenging work environment. Calm under pressure, you should be sensitive to the various levels of technical literacy among users and able to adjust your approach to the issues accordingly. You should have a continuous improvement mentality and be driven to seek ongoing learning opportunities. And, of course, you should be an enthusiastic and friendly team player. Our office hours are from 8:45 am until 5:15 pm. No weekends. No working nights. Responsibilities and Duties Include: Answer incoming Phone Calls from Customers and Leads to assist in resolving questions or issues Answering Technical Support Tickets and Emails Staying Knowledgeable on the capabilities of QuoteWerks Staying Knowledgeable on products and services that QuoteWerks integrates with Quality assurance testing of updates to QuoteWerks and compatibility testing with updates of the products and services that QuoteWerks integrates with With time, Technical Support technicians perform professional services, implementations, and customer training. These services provide employees with the opportunity to earn extra money while gaining experience. QuoteWerks integrates with a variety of CRM, PSA, and Accounting systems. Familiarity with CRM software, accounting software, and SQL is a plus. What are we offering? Competitive Salary Medical/Dental benefits Bonus Structure Great working environment Only local candidates need apply. The position is in Orlando, FL. Telecommuting/WFH is not an option. We work in a highly organic and dynamic environment collaborating with our co-workers requiring us to be in the same office. Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

As a customer service enthusiast, you will recognize that our shops network is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building shop loyalty and growing our existing shop base, you'll deliver effective relationship-based customer service in support of the department. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between shops and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our shop base. Through it all, your ability to form a trusted bond, listen attentively, and respond to shop inquiries will make you the critical touchpoint between Shopmonkey and our valued shops. Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role. You will have the opportunity to: * Learn all about the Shopmonkey product suite and automotive industry * Use a relationship-based approach, deliver best-in-class service to our shops * Thoroughly and efficiently gather Shop information, access and fulfill shop needs, educate the shop where applicable to prevent the need for future contacts, and document interactions through contact tracking * Respond to shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated shop concerns. * Effectively manage workload, maintain assigned schedule, and attendance standards. * Professionally handle incoming requests from shops and ensure that issues are resolved both promptly and thoroughly. * Utilize tools and resources on every email, call or chat to make appropriate recommendations to shops * Maintain a balance between company policy and shop benefit in decision making Support Metrics: * Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards * Analyze and report trends from shops feedback, to determine needed process improvements Communication: * Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally * Continuously evaluate and identify opportunities to drive process improvements that positively impact the shops experience Bonus Points: * Experience in hospitality, automotive industry, call center, or fast-paced startup * Able to take direction from peers and managers * The ability to speak Spanish is a plus * Truly appreciate cars and/or are familiar with the automotive industry We are looking for people who: * Are available to work either Monday through Friday or Tuesday through Saturday shifts * Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat * Have a clear, professional, friendly and informative communication style * Enjoy creative problem solving and experiencing new and different challenges everyday * Are self-directed learners and highly motivated * Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity. * Adapt quickly to changing priorities and evolving customer needs The range for this full-time position is $19.00 to $21.00/hour. This position is also eligible for equity and standard company benefits.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all time, mileage, and other requirements in an accurate and timely manner Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis Other duties may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent and 1-3 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Must meet all background requirements on an annual basis or as business needs require Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to work overtime as required Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Must own a basic repair tool kit

Details: Introduction Visium Resources has been asked to identify qualified candidates for this Customer Support Representative position. This position is a contract opportunity in Orlando, FL for a duration of 3 months with expected extensions to long term. Summary The Customer Support Representative will be responsible for providing best in class customer service to our customers within the avionics and IFE departments. The emphasis of the position is to promptly and accurately respond to customer inquiries within the expectations of the customer. It is imperative that customer specific pricing, contracts and requirements be as approved by the company. Maintains knowledge of customer and Thales agreements and acts on that information as appropriate. Acts as a point of contact between assigned customers and company. Identifies possible upselling and sales opportunities to action or forward to regional sales managers. Ensures overall customer satisfaction and escalates required customer issues to Manager and through Account Management channels as appropriate. Day shift: 7:00 - 3:30 p.m. Job Description: This position will have the following essential functions and responsibilities: Responsible for the WIP management of each assigned customer. First point of customer contact. Follows up with customers concerning approvals to repair estimates, required customer paperwork revisions, and other miscellaneous area causing customer delays to the repair process. Provide weekly customer status reports on WIP and ongoing issues as needed by customers account representative. Works the Account Management Team (AMT) members to drive understanding and tracking of customer products and fleets. Attends meetings with customer and AMT as needed and provides input where appropriate. Works with Industrial Engineering, Repair Line Managers and Product Support Engineers to obtain technical knowledge related to products customers send in for repair. Ensures correct work order identification and coding of database records when quoting each repair notification. Ensures proper identification of company performance commitments in database and sets exclusions as appropriate. Based on general guidelines, generates estimates and sets not-to exceed (NTE) authorization levels allowing labor hours and material cost to be applied to customer units for technician repair activity as required by site specific procedures. Creates and sends estimates to the customer in regards to repairs or RFQ's with information taken from shop technicians and pricing directives/contracts. Proposes exchanges to customers for products under repair and works with Exchange Team for exchange unit availability as appropriate. Monitors customer terms and authorizes return shipment of customer product. When circumstances support, requests authorization to ship if a customer is blocked due to late payments or financial risk. Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable. Promote the use of PartEdge for internal and external customers. Collaborates with the Virtual Shop and Operations Support Team to fix customers issues and obtain customer information when needed. Responsible for initial customer account setup collaboratively with other departments. Monitors customer terms and authorizes return shipment of customer product. When circumstances support, requests authorization to ship if a customer is blocked due to late payments or financial risk. Participates in customer support meetings as appropriate.

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email. Requirements: Passionate about technology with basic technical knowledge Comfortable providing phone support to clients Excellent customer service skills Clear written and verbal communication Capable of working a standard M-F work week (and very occasional nights/weekends) Local to the greater Orlando, FL area At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months. Responsibilities: Answer incoming calls from clients Resolve simple or fast tickets Create tickets and route calls to a team of technicians Provide application support (Office/Microsoft 365, QuickBooks, etc.) Configure hardware and install common peripheral devices Provide basic network support - configuration of wireless routers and access points Access client systems via RMM tools Conduct peer-to-peer training and shadowing Manage basic logistics and inventory for enterprise-level clients We offer competitive compensation of $14-$15 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, with our newest location in Orlando, FL and while introductory training is provided on-site, employees may have the opportunity to work from home. If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

Job Characteristics The City of Eustis is seeking a trustworthy, responsible individual who, under minimal supervision, performs a broad variety of duties assisting the City's IT Director with the various functions necessary to maintain the City's computer system. Examples of Machines, Tools and Equipment Used: Computer units, printers, servers, general office equipment Supervision Received: IT Director Essential Job Functions Provide support to end user computing and telecommunication needs; Install and support corporate workstation hardware and software at all City locations; Assists the IT Manager in the installation and support of networks, servers, communications, ShoreTel IP telephone system, audio visual equipment, and new software; Assist with projects to evaluate, purchase, and install new hardware and software; Participate in new software release and system upgrades as directed; Prepare and review specifications for material and services; Ensure that new computers ordered by Purchasing meet current specifications; Maintain accurate records on the tagging and location of computers assigned to departments; Examine computers assigned for replacement to determine if any of the parts may be utilized for spare/replacement parts for current inventory prior to proper disposal; Coordinate notification to City-wide users of any planned maintenance involving the rebooting of a server; Demonstrates SPIRIT in daily activities with an eye on Service, Professionalism, Integrity, Results, Involvement and Teamwork. Other Job Functions: Assist the City in the preparation for and aftermath of a major emergency such as a hurricane or other storm or disaster, as needed; Performs other related duties as required. Requirements Knowledge, Abilities and Skills: Knowledge of Information Technology Systems; knowledge of PC hardware; working knowledge of network platforms; specific knowledge of Microsoft Operating Systems, including Windows; knowledge of Microsoft Office and various other software in a Windows network environment; Ability to troubleshoot and debug computer systems; ability to communicate effectively and explain complex technical matters to individuals possessing varying technical abilities; ability to operate and repair PC's and peripheral equipment; ability to plan and schedule work; significant ability to work well with others and assist IT users cooperatively and courteously; ability to work calmly and professionally under stressful conditions; ability to drive a vehicle; ability to remain at a city work shelter, before, during and after a hurricane or other storm or disaster, if asked Skill in computer application and troubleshooting; good verbal and written communication skills Minimum Qualifications: Associates Degree in Information Systems, computer science or related field. Minimum of four (4) years recent experience supporting personal computers and servers in a Microsoft Windows environment, with advanced skills supporting Microsoft applications. A+ and Network+ certifications are required or an additional year of experience (or a current MCP certification) may be substituted for the A+ and Network+ certifications. MCDST certification desirable. A combination of education and experience may also be considered. Must possess good troubleshooting and problem solving skills, have a good working knowledge of PC hardware, PC software, WIFI, Firewall setup, VPN, Security Camera Troubleshooting, be familiar with RADIUS and Microsoft Operating Systems, excellent verbal and written communication skills and a positive attitude toward customer service with non-IT personnel is a must, along with an ability to adapt to the changing electronic communication environment; valid FL Driver's License with an acceptable driving record is required. Final candidates will be required to undergo an extensive criminal history check and pass CJIS certification test. Working Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.; however, due to the nature of the position, some on-call work will be required, as well as some nights, weekends, and/or holidays. Supplemental Information Physical Demands: This is continual light work and occasional heavy work. Requires frequent walking; sitting and standing, bending and reaching; climbing and stooping; good finger/hand dexterity and hand/eye coordination; regular lifting, carrying, pushing and/or pulling up to 35+ pounds; good eyesight, hearing and speech; regular driving of vehicle. Salary Information: $24.4213 to $36.58 per hour ($50,796.29 - $76,086.49 annually); EXCELLENT benefits (Note: See Benefits Tab for more information). Applicants should expect a starting salary of $24.4213 per hour. Only applicants with the most job-related qualifications will be selected for interview and further consideration. Additional consideration may begiven to applicants with more extensive education, training, or experience. Following a thorough background investigation including a criminal history and driver's license check, the candidate will be given a conditional offer of employment. The final candidate will be required to pass a drug test. Closing Date: March 27, 2025, at 5:00 p.m. Important Information: Applications must be received no later than 5:00 pm on the closing date as listed above. The City may close positions that are posted with an Open closing date at any time, without prior notice. The City's application is required. The online application is the preferred method but printed applications are also available in person at 109-A East Orange Ave, Eustis. Office hours are 8:00 am to 5:00 pm Monday thru Friday. For assistance or more information, please visit Human Resources at ************** or call ************. Under Florida Law, all application materials are public record and subject to public scrutiny.

Requirements Minimum Qualifications (Knowledge, Skills, and Abilities) Must have ISP or Data Center Experience 5+ years' experience in the network of a multiple site Windows server environment of at least 50 - 150 users CCNP Certification is preferred Experience supporting Windows 10 and 11 desktops Experience supporting Microsoft Server 2016 - 2022 Experience with Office 365 cloud services Demonstrated ability to work in dynamic environments and manage multiple projects simultaneously. Excellent problem-solving skills and the ability to work under pressure. Strong communication and collaboration skills, capable of mentoring junior team members and collaborating across departments. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Travel: Up to 10% Shift: Monday through Friday 8:00 am to 5pm. Occasional evening and weekend work may be required as job duties demand. Note This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Northern Technologies Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, disability, age, or any other protected status under federal, state, or local law . Salary Description 26/hr

Job Posting: IT Support Analyst I Location: Ocala, FL Position Type: Full-Time Reliance Management Services is seeking a highly motivated and skilled IT Support Analyst I to join our team. In this role, you will be responsible for installing, maintaining, troubleshooting, and upgrading computer hardware, software, personal computer networks, and peripheral equipment. You will also provide essential user training and assist with the daily IT support needs of the organization. Key Responsibilities: Install, configure, and upgrade operating systems and software, utilizing standard business and administrative applications. Assemble and configure computers, monitors, network infrastructure, and peripherals (such as printers, scanners, etc.), and ensure proper cabling for new installations and office reconfigurations. Troubleshoot hardware, software, email, network, and peripheral equipment problems, making necessary repairs and corrections. Serve as a technical resource for users, offering troubleshooting assistance and facilitating communication via a centralized help desk. Recommend hardware and software acquisitions and assist users with evaluating their needs. Provide training and instruction on standard business software (word processing, spreadsheets, database management), including written documentation as needed. Maintain accurate records of equipment repairs, installations, and removals, ensuring proper tracking of hardware malfunctions. Recommend improvements to operating procedures and contribute to the development of procedure manuals. Participate in the planning, design, and acquisition of new or upgraded hardware and software systems. Stay current with technology trends and recommend modifications as necessary. Ensure confidentiality and demonstrate competencies relevant to the position. Preferred Knowledge and Skills: High school diploma or GED required. Two years of experience in computer installation, maintenance, and repair or an equivalent combination of education and experience. Valid Florida Class E driver's license and a satisfactory driving record. Knowledge of computer hardware, software, and peripherals, including CPUs, servers, network systems, and printers. Understanding of financial, business, and administrative applications, and the associated hardware and software. Familiarity with current technologies in applications, networks, and telecommunications. Skilled in troubleshooting and resolving hardware and software issues. Ability to clearly explain technical concepts to non-technical users. Competence in installing, configuring, and upgrading business software and hardware. Strong organizational skills and ability to prioritize work effectively to meet deadlines. Excellent communication skills, both verbal and written. Our Promise to You: Reliance Management Services is committed to fostering a supportive and inclusive work environment where your contributions are valued. As a member of our team, you will have opportunities to thrive and grow professionally in a company that cares about its employees and the high-quality care we provide to our patients. Employee Benefits: 15 days of Paid Time Off (PTO) 8 Paid Holidays Medical, Dental, and Vision Insurance Paid Life and AD&D Insurance Employee Assistance Program (EAP) Employee Recognition Programs Corporate Discounts 401K Program Employee Referral Bonus Program Equal Opportunity Employment: Reliance Management Services is an equal opportunity employer and adheres to federal, state, and local anti-discrimination laws. We are a drug-free and tobacco-free workplace, and all candidates must complete a drug screening and background check after receiving an employment offer. We Participate in E-Verify. If you are passionate about IT support and want to join a company that is committed to both your personal and professional growth, we encourage you to apply today!

The Technical Support Specialist role at Biller Genie plays a crucial role in ensuring effective communication and timely resolution of customer inquiries. As a member of the Tech Support team, you will be responsible for answering incoming calls and chats from customers, assessing their needs, and forwarding them to the appropriate support team for further assistance. Your excellent communication and problem-solving skills will contribute to maintaining high customer satisfaction levels. This role is an on-site position, requiring 5 days a week in the office. It is based in the Orlando area near International Drive, just minutes from I-4 and the Turnpike. If you're applying from out of state, please indicate in the header of your resume you are "Planning to Relocate" or your application may be automatically rejected due to distance. About Us: Recently voted Inc Magazine 2023 Best Places to Work, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. We have offices in Miami and Orlando, growing rapidly, with clients all over the United States. Our technology is disrupting the payments and accounting industries. Visit ******************* to learn more. Primary Job Responsibilities Customer Interaction: Answer incoming calls and chats from customers in a professional and friendly manner, providing excellent customer service at all times. Engage in active listening to understand customer inquiries and gather relevant information. Triage Assessment: Assess customer inquiries and determine the appropriate support team or department to handle their specific needs. Prioritize urgent inquiries and escalate them promptly to ensure timely resolution. Information Gathering: Collect and document accurate and detailed information about customer inquiries, including contact details, issue descriptions, and any relevant data required for the support team to provide effective assistance. Effective Communication: Communicate customer inquiries effectively and efficiently to the appropriate support team or department, ensuring all necessary details are provided for a smooth handoff. Collaborate with team members to ensure seamless transitions and efficient workflow. Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the company's ticketing or CRM system. Ensure that all relevant information is properly documented for future reference and analysis. Customer Follow-Up: Follow up with customers as necessary to ensure customer satisfaction and verify the successful resolution of their inquiries. Provide updates and feedback to customers regarding the status of their inquiries when appropriate. Continuous Improvement: Identify trends or patterns in customer inquiries and provide feedback to management or relevant teams for process improvements. Share insights and suggestions to enhance customer support processes and tools to increase efficiency and customer satisfaction. Required Skills High school diploma or equivalent; additional certifications or relevant education is a plus. Proven experience in a customer service role, preferably in a phone and chat support environment. Excellent verbal and written communication skills, with a strong command of the English language. Active listening skills and the ability to empathize with customers while maintaining a calm and professional demeanor. Strong problem-solving skills and the ability to think quickly and adapt to changing situations. Ability to multitask and work efficiently in a fast-paced environment. Strong attention to detail and accuracy in documenting customer interactions and information. Benefits: Comprehensive Medical, Dental, and Vision Plans 401k with up to 4% Company Match Flexible Open Paid Time Off (PTO) Policy Our Mission: To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market. Our Core Values: Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time. Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong. Catch Up - We are high performers and love a fast-paced environment. Believe in the Genie - We are passionate about where we are going as a team and we show we care. Class shines - We are articulate professionals who carry ourselves well and speak with purpose. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Technical Support Analyst We are seeking an eager Technical Support Analyst that wants to get their foot in the door at a fast-growing logistics technology start up. This position will use their technical skillset to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. This is a perfect position for a Jr Developer wanting to learn, contribute and have a direct path to an IT, Product, or Development role. What to expect from the role * Work experience with different systems, software, and hardware. * Opportunity to work on IT projects. * Exposure and career path to IT, product, and development. * Work in collaboration with multiple teams. * Guided by experts and professionals in the field and learn on the job. * A vibrant and fun start up culture. Responsibilities * Take ownership of stakeholder issues and see problems through to resolution in a timely manner. * Use technical background and tools to research, diagnose, troubleshoot and build solutions to resolve customer issues. * Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. * Field support calls, chat, email, and/or other communication from and provide friendly, prompt and accurate feedback to both internal and external stakeholders. * Prepare accurate and timely reports. * Create and document knowledge in the form of knowledge base tech notes, articles, and SOPs. * Other related duties as assigned. Requirements * BS degree, Bootcamp certificate or equivalent experience in Information Technology, Computer Science preferred. * Proven working experience in enterprise technical support, IT support or as a technical analyst or engineer. * Familiarity with JavaScript or other Object-oriented Programming languages required. * Experience interacting with REST APIs required. * Experience with SQL querying preferred. * Familiarity with agile methodologies preferred. * Strong problem-solving skills. * Excellent client-facing skills. * Excellent written and verbal communication skills.

Job Description: Technical Support Coordinator We are seeking a proactive and customer-focused Technical Support Coordinator to join our IT team. This role is responsible for managing and resolving Tier 1 support tickets while ensuring a seamless and efficient user experience. The ideal candidate will have excellent communication skills, a passion for technology, and the ability to diagnose and resolve basic technical issues promptly. Key Responsibilities: Ticket Management: Monitor, prioritize, and resolve Tier 1 support tickets through the helpdesk system, escalating complex issues to higher tiers as needed. Technical Assistance: Provide first-level troubleshooting for hardware, software, network, and user access issues. Customer Support: Deliver exceptional customer service by responding to inquiries via phone, email, or chat in a professional and timely manner. Documentation: Maintain accurate records of issues, resolutions, and user interactions in the ticketing system. Resource Guidance: Assist end-users by providing clear instructions, FAQs, and knowledge base articles for common issues. Collaboration: Work closely with Tier 2/3 support teams to ensure smooth issue escalation and resolution processes. System Monitoring: Perform routine system checks and proactively address potential technical issues before they impact users. Qualifications: Proven experience in a customer support or helpdesk role, preferably in a Tier 1 capacity. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira). Basic understanding of IT systems, including Windows/Mac operating systems, MS Office Suite, and network troubleshooting. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Team-oriented with a focus on collaboration and user satisfaction. Preferred Qualifications: Experience with remote support tools and basic IT troubleshooting practices. Certifications such as CompTIA A+, ITIL Foundation, or related credentials are a plus. Work Environment: This position may require occasional on-call support outside regular business hours. The role may be on-site, hybrid, or remote depending on the company's operational needs. $50,000 - $65,000 a year

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate within Oracle for customer needs. This involves resolving post-sales functional and technical issues by performing troubleshooting, analysis and debugging within application and infrastructure layers for functional and performance related issues arising out of application or infrastructure causes. As a Senior Technical Applications Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. This would include tasks such as reviewing software programs for commercial or end user applications and on occasion suggesting code modifications. In this role you will serves as a technical subject matter expert (SME) in one or more technical areas. You will focus on learning and acquiring the skills necessary to work and troubleshoot through the entire infrastructure stack, working with a variety of organizations such as multiple Development organizations both applications and technology, Operations, and other Support organizations to resolve complex customer issues. As a skilled technical engineer on the Software Support team, you actively participate and drive customer issues to resolution in collaboration with other product, technology and operations teams. You will review health of infrastructure components as part of triaging, problem identification and engage the necessary teams on internal bridge calls to help resolve the issue quickly. You will develop a deep understanding of how an Oracle product or application integrates and operates with other Oracle applications or third-party applications. This entails engaging with other similar experts across Application pillars, Middleware and Database, to solve complex integration issues. You will serve as an extension of DevOps team with the goal to assist your respective Support teams / peers in troubleshooting and resolving customer's performance issues. You will be responsible for triaging customer bugs for your subject area and assist development with bug prioritization. You will be regularly engaged for critical customer issues to ensure resolution to the customer's satisfaction and that the customer's voice is accurately reflected to all teams within the organization. You will also make specific recommendations for both product and knowledge (doc) improvements to help improve product supportability and customer self-service. With deep functional and technical understanding of the products, you will also be responsible for finding opportunities and creating ways to proactively detect problems in customer's application environments e.g. via Business Process Monitoring, Sensors etc. and help create a better service experience for Oracle customers. You will effectively communicate updates on troubleshooting throughout duration of incident and any action plans thereof, to customer management and internally to Oracle executives. Roles and Responsibilities As a performance troubleshooting engineer you would be involved in with following activities (but not limited to) DevOps experience with focus on performance troubleshooting in customer environments and identifying root causes. Analyze performance metrics and perform health checks on environment to identify any potential impact areas. Review root causes on performance issues and advise on improvements. Work with Operations to perform CAPA on major customer issues. Point of contact for performance related issues and working with other pillars to strengthen the support model between teams. Performance POC, to assist Support engineers in identifying and resolving performance related issues. Work with Product Strategy on product improvement recommendations. Handle complex technical issues during critical customer escalations. Work with Cloud Operations and Development on improvements through sensors and process improvements. Understand the capabilities and tooling needs of support and drive innovation, build and development utilities such as sensors, log parser tools, scripting, analyzers, etc. Work with development to incorporate tools into the application (shift left focus). Work with Documentation team on improved documentation when issues have been identified for better self-service and less service requests. Work in 24/7 environment with defined shifts and work hours potentially including weekends and holidays on rotation basis. Career Level - IC4 Responsibilities The ideal candidate will possess the following skills but may not be limited to: • BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications and infrastructure at functional and technical level (preferably Oracle). • Seven plus years' experience with core / application products in Apps DBA or Sys DBA role. • Experience building and/or troubleshooting enterprise business applications • Operations / DBA / DevOps / DevSecOps, experience (or equivalent) in managing enterprise business applications. • Strong understanding of integration platforms such Oracle Integration Cloud, MuleSoft, TIBCO etc., to be able to troubleshoot issues in Middleware layer. Trace data issues through application layers, integration platform layer, database and network. • Strong knowledge of SOAP, REST Event Hub, WebLogic, Web services and SOA. • Exceptional diagnostic and troubleshooting ability across all layers of infrastructure (Network, Middleware, application servers and database) and skilled in using industry standard tools and techniques. • Extensive experience monitoring, tuning and/or changing complex applications to optimize the product configuration to perform to customer expectations. • Extensive experience with one or many aspects of Enterprise Business Application (Product expertise, log analysis, structured troubleshooting techniques, etc.) • Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on. • Ability and demeanor to assist junior members of the team in training on new products and technologies is highly desired. • Ability to simplify and communicate complex pieces of technical information to customer executives. • Self-starter with strong persuasive and perseverance abilities to drive the troubleshooting process with goal of solving customer issues asap. Qualifications Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Job Profile Technical Support Analyst Eustis, FL Southeast Utilities of GA, a Congruex Company, is looking for a Technical Support Analyst to join our construction team. Who is Congruex Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions. We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do. We are building tomorrow, together. Will you join us? Your New Job Job Summary: Our operating unit provides construction services to telecommunications, and we are looking for a Technical Support Analyst to join our team. We are looking for someone familiar with the cable TV / fiber optic construction process who works in the office, can read technical maps and call-in locating tickets. Job Responsibilities: * Assist Locators with the respective maps as needed * Updating Street sheet * Preparing Construction packages for subcontractors * Documenting and assisting with Damage Claims * Creating Labels, Printing Maps, Scanning Dailies, etc. * Assist / prepare packages and contracts for Large Project meetings * Creating Estimate maps for work expected to be completed. * Creating Final As-builts for the actual work performed * Verify all incoming Xnet Fiber and coax splicing dailies (or documenting design changes) * Review all "Business as Usual" dailies against P2 and design * P2 Chatter and task management with comcast * Maintain many Smart sheet and other online excel spreadsheets Required Skills & Qualifications: * A positive can-do attitude and openness to trying things new ways * GRIT values - Guts, Reliability, Innovation, and Teamwork * Proficiency in MS Office (MS Excel and MS Outlook, in particular) * Valid state-issued driver's license and/or dependable transportation to and from work (required) * Excellent time management skills and the ability to prioritize work * Attention to detail and problem-solving skills * Excellent written and verbal communication skills * Strong organizational skills with the ability to multi-task Desired Skills & Qualifications: * Previous experience in the telecom, utility, construction, and/or engineering industry Why Work At Congruex No matter what role you play, you are an important part of the One Congruex Family. We offer: * Medical, Dental & Vision Benefits * 401(k) Program with a Company Match * Free Wellness Resources & Marketplace Discounts * Paid Maternity & Parental Leave * Paid Basic Life Insurance & Voluntary Options * The pillars of Congruex culture are GRIT, safety, inclusion, and family. The Fine Print: We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Job Overview As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within. Why You Should Join Us Competitive Pay: Starting at $19/hour, with paid training at $15/hour. Work Schedule: Minimum 40 hours per week, with weekend availability as needed. Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts. Growth Opportunities: Clear pathways for career advancement within the company. What We're Looking For Bilingual Proficiency: Must speak fluent English and Spanish Location: Must reside in DeLand, FL, or within commuting distance Age Requirement: Must be at least 18 years old Education: High school diploma or GED equivalent is required Experience: Preferred 6 months to 1 year of relevant work experience Availability: Must have flexible availability during operating hours Customer Service Skills: A professional attitude and strong aptitude for customer service are essential Key Skills Tech-Savvy: Proficient in navigating system tools to search for information and answers Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently Reliability: Dependable and responsible, with a strong commitment to your role Critical Thinking: Capable of assessing situations and developing empathetic solutions Service Orientation: A personal drive to serve others with compassion and professionalism Organizational Skills: Strong organizational abilities to manage tasks effectively Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at and connect with us on Facebook , LinkedIn , and Twitter .