Technical Support Representative Jobs in Lawrenceville, GA

Duluth, GA or St. Joseph, MO 9am-6pm The Veterinary Technical Support Specialist serves as a key technical resource by offering expert product support, compassionate customer service, and veterinary guidance on disease management and control. This role involves providing clear and professional communication via various channels (telephone, email, etc.) to veterinarians, veterinary support staff, employees, and animal owners regarding product inquiries, quality complaints, and suspected adverse events related to the use of products. Responsibilities: Provide veterinary support and guidance on products, including disease management, product usage, and control strategies. Respond to product-related inquiries, quality complaints, and adverse event reports from veterinarians, veterinary support staff, and animal owners in a professional and empathetic manner. Determine the appropriate course of action based on product specifications, customer needs, and company guidelines. Ensure compliance with all relevant U.S. regulations (FDA, USDA, EPA) concerning the capture, maintenance, and reporting of adverse events and technical complaints. Maintain current knowledge of GMPs, pharmacovigilance regulations, and complaint-handling procedures to uphold the highest standards of regulatory compliance. Deliver accurate information in response to customer queries and ensure resolution within established timelines. Record and document all customer interactions and incidents in accordance with BIAH SOPs. Support ongoing monitoring and reporting of adverse events and complaints to the appropriate regulatory bodies. Stay updated on new product developments, industry trends, and evolving regulations. Provide feedback to internal teams on recurring issues, potential product improvements, or customer insights. Qualifications: A Doctor of Veterinary Medicine (DVM) or Veterinary Medical Doctor (VMD) degree from an accredited veterinary school is required. Must possess a current and valid veterinary license in at least one state. A minimum of three (3) years of veterinary practice experience is required. Experience working in a regulated animal health environment, veterinary call center, or technical support role is preferred. Strong understanding of customer service needs within a regulated environment, including knowledge of applicable Good Manufacturing Practices (GMPs), pharmacovigilance regulations, and complaint handling compliance requirements.

The successful candidate will have solid knowledge of Windows Desktop, iOS, system imaging, application deployment methods, and desktop support. This role will be part of a small team that is responsible for the entire IT infrastructure. This is a hands-on and in-office role that includes all service desk support activities including (but not limited to) installing, configuring, and maintaining Windows Desktops, Smart Phones, Tablets, Printers, and various other types of hardware and software. Must have experience with Microsoft Windows 10/11, Microsoft 365, Microsoft server applications including Active Directory in a 24/7 working environment. Must be able to provide after-hours supportwhen necessary and provide remote support as needed. The candidate must have 1-2 years of experience working in a service desk support or system administrator capacity or similar role. This role requires after-hours communication. The position reports to the IT Support Manager, who manages the Service Desk team. Job Purpose: To support all end-user support including desktop, phone, laptop, iPhone/iPad services, tier 1 support for network, and infrastructure services, for employees. The candidate may interface with consultants and vendors to manage specialized hardware and software solutions. Main Duties: Performs general problem solving and assistance on diverse software applications, desktop/laptop solutions, iphones, ipads and other hardware systems for department users. Performs varied technical assistance and maintenance including end user troubleshooting, ticketing system documentation, conference room and facilities technology support. Analyzes service desk tickets and performs proactive problem management based on recurring issues related to IT services Coordinates and maintains network users provisioning, security policy assurances, tracking inventory levels of equipment and materials. Performs imaging, patch management, remote deployment, and access management functions for end user technology services Performs technical systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve system hardware, software, and network failures and conflicts. Participates in and researches new technologies to enhance user experiences, and provide high quality customer service support for IT services. Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices. Manages and maintains service desk related tools and platforms including (but not limited to) M365, Active Directory, MS Intune, FreshService etc. This includes designing, configuring, maintaining and using the tools to provide IT services to the firm. Maintains working knowledge of technology, equipment, applicable laws, regulations, standards and/or systems as it relates to end user systems. Develops and maintains knowledge management artifacts, SOP's and other knowledge collateral (for internal IT and external users) to enable smooth service desk operations Additional desirable experiences: Provides individual and/or group instruction and training on new or updated technologies. Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates. Experience and certifications in M365 Administration, Printer and Conference Room maintenance etc. Technical Attributes: Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications. Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications. Knowledge of current technological developments/trends in desktop and end user computing services. Strong interpersonal and communication skills and the ability to work effectively with peers. Strong focus on customer service and customer satisfaction Ability to determine computer problems and to coordinate hardware, software, and/or network solutions. Ability to analyze and resolve computer problems. Ability to communicate technical guidance and instruction to users and diagnose problems. Ability and willingness to become a subject matter expert & share knowledge with the rest of the team. Personal Attributes: 1-2 years as an IT support level one/two or similar role with at least 2 total years of information technology professional experience Able to prioritize, manage and track multiple activities and tasks over prolonged periods of time Excellent verbal and written communication skills Willingness and ability to assist those who are less comfortable with technology Flexibility to work on-site in a rotating shift schedule of 8 hours between 8am and 7pm Enthusiastic approach and “can-do” attitude Resilient, copes well under heavy workloads Strong problem-solving skills Must be able to work well on a small team and take on additional duties as needed Portray a strong sense of urgency with a focus on user satisfaction

As an IT Risk Senior Associate, you will get the opportunity to grow and contribute to our clients' business needs by helping them understand their business risks and assist in addressing risk in both proactive and responsive contexts for the Risk, Compliance & Controls Practice - all with the resources, environment, and support to help you excel. You'll collaborate with teams to execute and report on risk management, internal control and internal audit engagements that develop, assess, or improve the design and operating effectiveness of IT risk management and internal control activities. From day one, you'll be empowered by the greater Risk team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently. Your day-to-day may include: Actively participate in client engagements from start to completion, with a focus on executing and reporting on assigned project tasks that include co-sourced and outsourced IT internal audit, IT internal control assessments, IT risk management program assessments, tests of IT control design and operating effectiveness for Sarbanes-Oxley (SOX) and other compliance requirements, and helping clients design and implement IT controls Obtain an understanding of clients' industry, objectives, strategy, operations, processes, IT systems, and controls Execute IT control design and operating effectiveness test procedures based on engagement scope, and client environment risk factors Bring an innovative and analytical mindset to help our clients solve business issues and enable more efficient project execution Work with the project team and client to deliver services in accordance with project leadership and client expectations Work collaboratively with colleagues across Advisory Business Lines (ABLs) and with other Grant Thornton Service Lines (e.g., Audit Services and Tax Services) Meet or exceed defined performance metrics Other duties as assigned You have the following technical skills and qualifications: Bachelor's degree in Accounting, Finance, Information Technology, MIS, or a related field is required Minimum 2 years of related work experience with a professional services firm, or part of an internal audit function CISA, CISSP, CISM, CPA license/certification preferred Understanding of IT risk management and cybersecurity risk management standards (COBIT, NIST CSF, etc.) Experience in assessing the design and operating effectiveness of IT risk management and IT controls (IT general controls, application controls, etc.) for Internal Audit, SOX compliance, or other risk management activities Experience assessing configuration and controls of ERP systems (SAP, Oracle, PeopleSoft, JD Edwards) a plus Experience assessing configuration and controls of SAP ECC, S/4 HANA, etc. (BASIS and security administration, process controls, etc.) a plus Strong understanding of IT general controls, and current focus areas of external financial statement auditors Experience assessing GRC and Identity and Access Management (IAM) solutions a plus Experience assessing at least one (preferably multiple) operating system (OS/400, Windows, UNIX, etc.), database system (Oracle, SQL, etc.), and IT infrastructure / network component (domain controllers, firewalls, routers, intrusion prevention / detection solutions, etc.) Experience with ACL, IDEA, QlikView, QlikSense, Tableau, Spotfire, or other analytics and visualization solutions Ability to execute multiple engagements and completing priorities in a rapidly growing team environment Exceptional client service, communication, analytical, organizational and project management skills Strong computer skills, including proficiency in Microsoft Visio and Office Suite applications Can travel as needed

ADP Technology Services, Inc. seeks a Sr. Mgr, Client Tech Product Support at our Alpharetta, GA loc. respons. to oversee dvlpnt & exctn of scripts to ensure app code meets bus reqs & perform. stndrds. Bach's deg, in Comp. Sci, S/w. Engg. , Biotech, Info. Sys. , or a rel. field + 5 yrs of rel. exp. req. ADP will accept a Master's deg. + 2 yrs. rel. exp. 2 yrs. of exp. must incl: Work w/lg scale sec sys; Work w/in API ecosys; APIs to invstgt & resolve cmplx tech issues; Collab w/dvlpnt teams to address critical issues & implem. fixes; API design & archit; Collab w/highly tech teams, prod mngnt, & sr leaders to align API supp & infrast. mngnt w/goals & strtgs; API sec. ; Utilize exstng models & autom. tools to address API issues; Secure tranacts via APIs; Oversee bus critical clients & spprt escltns; SOAP Web Srvs; REST Srvs; HTTP/S, TCP/IP, SFTP, FTPS, & FTP; Integ. frwks, incl. Apache Camel; S/w dvlpnt exp using Java, Python, J2EE, MySQL, Micro-Srvs, Spring or Hibernate; Triaging prod. issues using mntrng sltns such as Splunk or AppDynamics; Machine Learning Mdls incl. Trad Mdls (Linear/Logistic or any CART mdls), Deep Learning Neural Models & frwks (Keras/TensorFlow); Provide insights on tech supp, infrast, & API srvs enhnc prod & drive bus growth; Commun w/ ext. users to undrstnd API-related needs & provide solns; Creation & mntnnce of cmprhnsv API doc, ensuring accrcy & user-frndlnss. To apply, please respond to req. 262353 at ************ adp. com. Alternatively, applicants may mail their resume to the following address referencing req. 262353: 1 ADP Blvd. , MS 248, Roseland, NJ 07068.

The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions Operates Care Logistics' 24/7 technical support services in partnership with Manager, Customer Support Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or phone Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms Serve as an advisor to post live customer technical resources or application administrators to isolate root causes of technical issues and guide customer on alternative solutions Represents company as first point of contact for technical issues for post live customers Exercise discretion and independent judgement to evaluate technical impact to customer operations, consider multiple possibilities for resolution and determine need to escalate issues resulting in the utilization of additional company resources based on severity Own coordinating triage, data collection, solution brainstorming, solution selection, solution execution and status communication during critical situations with multiple internal departments and customer resources Ensuring customer support problems are resolved promptly and effectively according to the support policies and procedures. This may involve working with other internal departments or external vendors to resolve more complex issues Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required Updating internal technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information. Maintaining technical knowledge by staying up to date with the latest company product developments and technical trends to provide effective technical support to customers Participating in after hours on-call, utilizing additional support staff and other Solutions Delivery resources as needed Reporting customer related activities, issues, escalations, and enhancements accordingly to management in adherence to support policies and procedures Providing assistance with customer data analysis and analytics requests Conducts job duties in accordance with the Corporate Values and Culture Respects all individuals without regard to their position. Understands that there is no class system. Seeks first to understand before responding, doesn't rush to judgment. Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me” Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. Communicates problems directly, not engaging in rumors or gossip. Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: Bachelor's degree or certifications in related technical field required Experience with Windows and Microsoft Office required 1 - 2 years of customer service experience preferred AWS Cloud experience desired Knowledge of Linux/Unix systems desired Knowledge of SQL desired KNOWLEDGE, SKILLS, AND ABILITIES: Ability to develop strong and productive working relationships with others Ability to form strong team bonds and enhance team performance Good organizational and quality management skills with ability to handle multiple, competing tasks and priorities Ability to cope with innovation and methodology changes in a fast-paced environment Good interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.) Good oral and written communication skills Good customer management skills Good time management skills Good observational skills to collect data and validate information Good critical thinking skills to resolve incidents quickly and consistently Good analytical skills with the ability to critically evaluate information gathered from multiple sources, reconcile conflict using independent judgement, relay high-level information with details to appropriate resources Ability to contribute to and maintain technical documentation

Immediate need for a talented Customer Service Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in Alpharetta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-62143 Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills-Customer Service, Workflow Manager, MS Office. Multiple systems knowledge (ECPD, ACSS, WFM). Excellent analytical & problem solving skills. Strong interpersonal skills. Excellent organizational and time management skills. Professional verbal and written communication skills. Strong commitment of Quality Assurance. Ability to handle multiple tasks. Proficient in Microsoft Office products (Excel, Word, and PowerPoint). Knowledge/Experience in a high volume, production environment. Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Customer Service Representative , Lawrenceville, Ga Primary responsibilities include: Handle incoming calls for replacement parts for aggregate-related equipment Identify customer needs and research parts Process customer inquiries, proposals and enter quotes/orders in a timely manner Administer entry of purchase orders and provide all backup needed to other departments Resolve order related problems, discrepancies, and customer related issues Accountable for order backlog management, tracking of orders and coordinating inbound/outbound shipments of parts Data Entry Filing Build and maintain customer relationships Perform other duties and/or special projects as required NorX, inc. Employees Enjoy: Paid Vacation Paid Holidays Health Benefits; 401K Competitive Salary Requirements: Aggregate industry experience preferred Ability to talk with customers by phone and receive orders Strong working knowledge of Microsoft Office applications including Outlook, Excel, and Word Excellent verbal and written communication skills Minimum 2 years inside sales experience in a high-volume environment preferred Ability to operate a forklift following safety policies Ability to occasionally lift up to 50 lbs. Ability to walk or stand for lengthy periods of time High work ethic, reliable and punctual in reporting for scheduled work Positive attitude and willingness to grow and contribute to overall team's success Data Entry skills required Maintaining orderly paperwork Establish strong working relations with co-workers, customers and vendors High School or equivalent education Other Requirements: Pass a pre-employment drug screen and pre-employment physical

Job Title: PC Workstation Refresh Technician - Intermiodate Schedule: On-site (5 days a week), 8 AM - 5 PM Salary: Based on experience Position Overview: seeking a PC Workstation Refresh Technician to support and manage our robust Microsoft-based network. The ideal candidate will have experience with Windows operating systems, Microsoft Office 365, MS Teams, and basic desktop and networking support. This role will focus on building and deploying new devices, troubleshooting hardware and software issues, and ensuring seamless network communication. Key Responsibilities: Provide support for a Microsoft-based network running Windows 10/11, Microsoft Office 365, MS Teams, etc. Offer basic desktop and networking support, including troubleshooting OS error conditions, IPConfig Command, Active Directory, DHCP, DNS, and Group Policy. Execute equipment replacement activities, including receiving, moving, and staging equipment for build/imaging. Conduct pre-deployment asset discovery by interviewing clients and scanning existing assets for applications and settings. Utilize KP tools to execute PC activity, including data transfer, recovery, and profile management. Collaborate with teammates to identify process improvements and escalate issues as needed. Update the asset management system to reflect work performed, and monitor daily activity. Perform PC hardware and software installation and maintenance. Troubleshoot network usage and resolve communication problems independently. Assist other technicians as needed. Required Qualifications: Minimum of 2 years of experience in PC support and deployment. Minimum of 2 years of experience in PC hardware troubleshooting and repair. At least 1 year of experience with direct client interaction and proven customer service. Proficiency in installing Windows, software, and applications. Strong attention to detail with the ability to follow written and verbal instructions. Quick learner with the ability to manage multiple tasks simultaneously while maintaining quality results. Professional appearance and behavior, including punctuality. Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Access). Adaptability to changes in processes or required activities. Commitment to learning and relating technical concepts promptly. Preferred Qualifications: Experience in healthcare IT is a significant plus. Mac experience is a plus. Physical Requirements: Ability to lift up to 50 lbs (requires two people) as needed, at least once a week. Regular lifting of up to 20 lbs as needed, at least once a week. Equipment & Travel: Technicians may be required to transport equipment valued at up to $3,000 in their personal vehicle. This may occur daily, with an average transport distance of 20 miles. Driving a KP vehicle may be required at some sites; technicians must be trained and certified to ensure insurance coverage through KP. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The Employee will interact with major OEMs and the various tiers in the automotive industry to process all orders, inquiries, and concerns. This position is the point of contact for conflict resolution with the customer. This position is the face of the company to the customer and therefore, a high level of professionalism is required. Requirements: "Strong experience in customer service, experience managing customer accounts, and knowledge of SAP are preferred. This job is not a call center. The job is to manage our customers' accounts from the point of order received to the product delivered to the customer successfully. " * High School Diploma or GED required. * Deal directly with customers either by telephone or electronically. * Knowledge of customer service principles and practices. * Knowledge of relevant computer applications (SAP, EDI, Excel, Office 365). * Knowledge or experience working in a manufacturing environment is a plus. * Interpersonal skills. * Communication skills - verbal and written. * Attention to detail and accuracy. * Ability to work in a fast-paced, high-stress work environment. * Ability to manage multiple accounts at a time. * Flexibility in managing changing priorities. * Data collection and ordering. Responsibilities: * Process customer orders for high-profile high-volume accounts. * Prepare correspondence professionally to customers and co-workers. * Analyze, document, and report customer performance measurements. * Develop strong working relationships with customers. * Participating in ongoing training and development for best practices within customer service and customer accounts. * Interpreting customer inventory data to generate customer orders and exceed service level goals. * Positive customer service attitude. * Other associated duties as determined by the Customer Service Manager for continued success. Must be able to read, write, speak, and understand English. Benefits: 401(k) 401(k) matching Dental Insurance Health insurance Paid time off Vision insurance Shift: 8-hour shift Day shift

Entry-Level Customer Service Representative: One of our valued clients, a well-established industrial equipment supplier in Atlanta, is looking for a full-time, in-office Customer Service Representative! Salary: $40K-$42K + Bonuses | Benefits + 401K + Profit Sharing! Immediate Interviews Available - Hiring ASAP! Are you ready to launch your career with a company that offers growth opportunities? We're seeking enthusiastic, positive individuals eager to develop within the company. Advancement to Customer Service Level 2 is available within 12-24 months! Key Requirements: 1-5 years of experience in call center, customer service, or retail/service industry roles. A passion for delivering exceptional customer service and the ability to learn quickly. Key Responsibilities: Complete onboarding training to build a strong foundation. Learn Salesforce ERP and master its functionalities. Understand quoting & order processes. Become familiar with product catalog & part numbers. Process quotes & orders efficiently. If this sounds like the perfect opportunity for you, we want to hear from you! Qualified candidates, please send resumes to Joe@Stafffinancial.com.

About Us: TinyMobileRobots is revolutionizing the way sports fields, parking lots, and other surfaces are marked. We design and manufacture cutting-edge autonomous linemarking robots, empowering our customers with efficiency, precision, and ease of use. We are a rapidly growing company seeking a dynamic and experienced Technical Support Team Lead to join our team and ensure our customers receive exceptional service. Job Summary: As the Team Lead, Technical Support, you will be responsible for leading and mentoring a team of technical support specialists, providing exceptional technical assistance to our customers using our linemarking robot technology. You will ensure timely and effective resolution of customer inquiries and technical issues, contributing to high customer satisfaction and loyalty. This role requires a strong technical background, excellent leadership skills, and a passion for customer service. Responsibilities: Team Leadership & Management: Lead, mentor, and motivate a team of technical support specialists. Schedule and manage team workloads to ensure timely response and resolution of customer issues. Conduct regular team meetings and performance reviews. Develop and implement training programs for team members. Foster a collaborative and supportive team environment. Technical Support & Troubleshooting: Provide expert technical support to customers via phone, email, and online channels. Diagnose and resolve complex technical issues related to the linemarking robots, software, and related systems. Document customer interactions and technical solutions in a clear and concise manner. Escalate complex issues to engineering or product development teams as needed. Maintain a comprehensive knowledge base of product information and troubleshooting procedures. Customer Relationship Management: Build and maintain strong relationships with customers, ensuring high levels of satisfaction. Proactively identify and address potential customer issues. Gather customer feedback and provide insights to improve product and service quality. Manage and resolve customer complaints and escalations. Process Improvement & Reporting: Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team. Monitor and analyze key performance indicators (KPIs) to track team performance and identify areas for improvement. Generate regular reports on support metrics and customer feedback for management. Contribute to the development of product documentation and training materials. Qualifications: Bachelor's degree in a technical field (e.g., Engineering, Computer Science, Information Technology) or equivalent experience. Minimum of 3-5 years of experience in a technical support role, preferably in a robotics, automation, or related industry. Proven experience leading and managing a technical support team. Strong technical aptitude and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Experience with Zendesk or other ticketing systems. Experience with GPS/RTK systems is a plus. Experience with robotic systems or automation is a strong plus. Valid driver's license and ability to travel as needed. Benefits: Competitive salary and benefits package. Opportunity to work with cutting-edge technology. Dynamic and collaborative work environment. Growth and development opportunities. If you have any question feel free to e-mail Global Service & Support Director Tina Stenshøj Kaysen at ************************ TinyMobileRobots is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.

LHH is seeking a highly organized and customer-focused Order Processing & Customer Service Coordinator to be the primary point of contact for our sales representatives and customers regarding order and product inquiries. In this role, you will manage order processing and tracking, collaborate with internal departments to resolve any order-related issues, and ensure timely and accurate responses to customer service inquiries, including payment processing. The ideal candidate will have strong communication skills, exceptional multitasking abilities, and a commitment to delivering excellent customer service. Key Responsibilities: Serve as the main point of contact for sales representatives, addressing inquiries related to orders and products. Manage the entire order lifecycle, from entry to processing and tracking, ensuring timely and accurate fulfillment. Collaborate with various departments (e.g., sales, shipping, and inventory) to resolve any issues or delays related to orders. Respond to customer service emails promptly and professionally, addressing inquiries, concerns, and product questions. Process payments accurately and efficiently, ensuring smooth transaction workflows. Requirements: Minimum of 2 years of experience in customer service or order entry. Strong ability to multitask and manage multiple priorities in a fast-paced environment. Excellent written and verbal communication skills, with a focus on phone and email etiquette. Availability to work Monday through Friday, 7 AM to 4 PM. A proactive attitude with the ability to troubleshoot and resolve customer issues effectively. If you are a detail-oriented individual with a passion for customer service and problem-solving, we encourage you to apply and join our dynamic team!

We are actively hiring for a Retail Customer Service Representative position and looking for candidates who can join our team soon! As a Retail Customer Service Representative, you will be the first point of contact between our clients and their target market. In this role, you'll help strengthen customer relationships through outstanding service and face-to-face customer service and sales interactions. Responsibilities: Represent our established clients and their brands with professionalism and top-tier customer service. Engage with existing and potential customers to understand their needs and recommend the best products/services. Maintain in-depth knowledge of company products, promotions, and competitors to assist customers in making informed decisions. Verify customer eligibility for ongoing promotions and services offered by our retail partners. Ensure accuracy in customer information and order processing. Thrive in a fast-paced environment while maintaining a positive and proactive attitude. Requirements: Must be at least 18 years old with a high school diploma or GED (College degree preferred). Current college students pursuing a degree are also welcome to apply if able to work full-time hours. Must be available to work on-site in Atlanta. Basic technical proficiency. Excellent written and verbal communication skills. Highly motivated team player with a strong work ethic. Submit your application today and take the next step in your career with us!

Product Support Specialist - Late Shift Support (2pm - 10pm EST) Department: Support Reports To: Support Manager Supervisory Responsibilities (if any): N/A Job Scope and Accountabilities: At Kahua, Product Support Specialists provide technical support to Kahua's customers and partners with their use of our Application Platform as a Service solution and our suite of applications for construction project management. Product Support Specialists are assigned a shift each workday where they use their expertise to analyze reported issues, determine root causes, and recommend solutions. Key Responsibilities: Consistently demonstrate Kahua's core values Utilize product knowledge, issue investigation skills, and prior experiences to troubleshoot and resolve reported issues Prioritize support issues and manage backlog of open tickets Consistently demonstrate patience and professionalism in all customer and team interactions Attention to detail Effectively communicate with customers and other Kahua employees Offer best practice solutions to user questions about the Kahua platform Replicate issues and determine proper escalation path to achieve resolution in a timely manner Assist new users with the onboarding experience Document problems, diagnostics, interactions, next steps, and solutions (knowledgebase) in a CRM tool Collaborate with peers, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution Follow up with customers to ensure accurate and timely resolution for their issues Provide an extraordinary customer service experience Identify opportunities for continuously improving our customers experiences with Kahua Strong written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change Must have a passion for learning and demonstrable intellectual curiosity Able to manage competing demands, multiple priorities, while remaining adaptable and flexible Willingness to work a defined shift based on customer volume Experience Required: 4+ years of performing construction software support experience, OR other relevant experience in support or similar industries may be considered in lieu of experience listed Education/Professional Qualifications: Bachelor's degree in business, engineering, IT, or construction preferred. Other relevant experience will be considered in lieu of one of the bachelor's degrees listed Interpersonal Skills: Ability to quickly learn software applications Strong attention to detail and organizational skills, confidence, curiosity, a desire to solve the puzzle Takes immediate action on assignments and uses own initiative to perform other tasks that help team achieve its goals Analytical thinking skills to help define test scenarios Ability to interact and communicate with team members, management, business sponsors, and non-technical clients Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the peers Ability to direct, assign, review, and provide critical feedback on the work of others in a constructive, solution-oriented manner Exhibits alignment with Kahua's Core Values of Teamwork, Customer Focus, Continuous Improvement, Performance and Work-Life Balance Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Kahua, we value a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at *****************.

The Customer Service Representative is a key role for Guardian Access Solutions as they are the first point of contact all customers. This role is responsible for delivering exceptional customer support by handling inbound calls, assisting with service ticket entry, and providing support for Accounts Payable and Accounts Receivable tasks. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. ESSENTIAL JOB FUNCTIONS: Answer and manage inbound phone calls from customers in a prompt, courteous and professional manners; making all phone calls the primary priority Document required service needs information in a clear and concise manner on the service ticket Engage in active listening with every customer, asking relevant questions to accurately identify their needs, concerns, or issues. Diagnose and resolve basic service inquiries while assisting with work order modifications as needed. Maintain complete and accurate information from the customer and document into the service ticket for the Service Department Manager Address customer complaints with professionalism, assess the need for de-escalation, and resolve issues effectively to ensure customer satisfaction Responsible for assisting with Accounts Payable; processing invoices, verifying accuracy, purchase orders, ensuring timely payments to vendors, and maintaining proper documentation and compliance Responsible for assisting with Accounts Receivable; generating and issuing invoices, tracking outstanding balances, following up on payments, and managing collections efficiently Consistently provide professional, empathetic, and positive customer interactions to ensure exceptional service. Foster effective teamwork and collaboration, while serving as a liaison between internal technicians and customers Adherence to safety guidelines and policies Exhibits regular and punctual attendance at work and provides appropriate flexibility Other job-related duties as assigned QUALIFICATIONS: 2 - 3 years customer service experience, including inbound and outbound call experience, is required Prior experience in accounting, with a focus on Accounts Receivable and/or Accounts Payable, is required Experience working with general office equipment and a multi-line phone system is required Experience with Microsoft Office Suite and Sage is preferred Previous experience working as a service advisor or in a call center with high call volume is preferred As a condition of employment, employer will conduct a background check and drug screen prior to hire Valid Driver's License with a clean driving record Ability to understand, speak and write English EDUCATION AND CERTIFICATIONS: High School diploma, GED or equivalent BENEFITS: Full Time employees eligible to participate in benefit programs including medical, dental, vision, and voluntary life insurance options. Basic Life/AD&D, Short Term Disability, and Long Term Disability available at no cost to Full Time employees after the benefit waiting period. ADDITIONAL INFORMATION: Compensation Range: hourly, based on experience Position is fully onsite in our Marietta office, with fulltime hours from 7:30am-4:30pm PTO and Holiday pay provided + weekly payroll every Friday PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and interpret directions. The employee frequently is required to use hands or fingers with appropriate dexterity. The employee is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. WORK ENVIRONMENT: Work is performed in a fast-paced office, attached to a warehouse setting with frequent interruptions. Occasional need to travel to other locations as necessary. OTHER: This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. GUARDIAN ACCESS SOLUTIONS WILL NOT SPONSOR APPLICANTS FOR WORK VISAS FOR THIS ROLE. This job description is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may change as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Guardian Access Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

*Fayetteville, GA* *8-Week Contract* *Monday-Friday, 8AM-5PM* We are hiring a team of Data Center Technicians to support our Fortune Top 50 global technology client. This is a hands-on role working inside of a new data center facility, where you will help with the prep work, cabling, and racking & stacking for the next wave of deployments. This is an 8-week contract with strong potential for future opportunities based on successful completion of this initial contract. _On-the-job training will be provided throughout the first week._ *Responsibilities:* * Maintain a high standard of safety, professionalism, and attention to detail. * Clean, scope, test, and install various cables such as power, Cat6, LC Fiber Connectors, and MTP cables. * Lay out and secure grounding cables. * Assemble server racks. * Stack MoR (Middle of Row) networking devices. * Complete pre-cabling from MoR (Middle of Row) to PRD (Pre-Rack Deployment) racks. *Skills Requirements:* * Prior work experience as a Data Center Technician or hands-on IT/Desktop/Field Technician. * Experience with cable cleaning, scoping, and testing. * Experience with racking, stacking, and patching. * Experience with MoR (Middle of Row) builds - installing network equipment in data centers. * Experience with pre- and post-cabling for racks. * Experience with AOC (Active Optical Cable) and fiber optics cables would be a plus. *Physical Requirements:* * Ability to lift up to 50 pounds and move large equipment. * Required to wear PPE (Personal Protective Equipment) such as composite/steel toe boots. * Must have reliable transportation, work onsite in Fayetteville, and pass a background check. Job Types: Full-time, Contract, Temporary Pay: $25.00 - $35.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Application Question(s): * Are you currently a US Citizen or Green Card Holder? * Are you currently employed at this time? * What is your desired hourly pay? * Do you have your own reliable vehicle to commute to Fayetteville? * Are you able to work onsite Monday-Friday from 8AM-5PM? * Would you be available to start as early as April 7th? * Are you able to lift up to 50 pounds? * Are you willing to undergo a background check, in accordance with local law/regulations? * How many years of work experience do you have with installing cables? * Are you currently living in Fayetteville or live within a 30-minute drive? * Are you willing to completing an 8-week contract? * How many years of experience do you have working inside of a data center? Work Location: In person

The Collections Support Specialist will be responsible for providing support to the Collections team by assisting in account reconciliation, processing perm placement fees, customer refunds, and invoice entry in customer portals. May also be asked to perform and oversee specific projects. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Portal billing & Account Reconciliation - 75% • Manages the entry of invoices for multiple customer portals • Account Reconciliation Reporting and Internal Customer Service - 25% • Creates Weekly AR and Commission Adjustment Reporting • Responsible for deposit and perm placement billing • Manages the response and distribution of team email correspondence SECONDARY FUNCTIONS • May work on special projects or other duties as assigned • Participates in month-end closing and reconciliation activities as needed • Communicates with Internal and External Customers QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS • High School Diploma or equivalent with 2-5 years of experience • Bachelor's Degree • College coursework in business and finance is strongly preferred KNOWLEDGE, SKILLS, AND ABILITIES • Ability to adhere to and exhibit the Company Values at all times • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams • Working knowledge of Salesforce or relative CRM systems • Working knowledge of document management systems • Ability to effectively manage multiple competing priorities in a fast-paced environment • Excellent communication skills - both oral and written • Ability to build strong business relationships at all levels • Strong interpersonal skills • Strong attention to detail • Strong organizational and time management skills • Ability to work independently and collaboratively • Solid critical thinking and creative problem-solving skills • Ability to consistently meet goals, commitments, and deadlines • Ability to work with sensitive information and maintain confidentiality

Who we are Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an IT Application Support Team Lead who will oversee a portfolio of SaaS applications. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a IT Application Support Team Lead, your key area of responsibility will be to lead a team of talented IT Applications Specialists responsible for managing a large portfolio of enterprise infrastructure applications. This role requires strong people leadership skills along with the ability to provide technical leadership to the team around the design, configuration, implementation and maintenance of Geotab's infrastructure applications. Additionally, the Team Lead is accountable for maintaining a stimulating work environment with a strong focus on building a world class application support team and service offering. How you'll make an impact Lead in a Business Relationship Manager (BRM) type role by developing a strong understanding of the various key stakeholders across the organization, especially as it relates to the managed list of enterprise applications. Work closely with business owners in order to understand business needs and manage expectations of users being supported. Develop and implement strategies to identify technology direction to support the business strategy while maintaining security posture. Working with the team, provide advice and recommendations to management regarding technology direction and roadmap capabilities, features and functions aligned with the business while maintaining security posture. Manage team task assignments, work arrangements and other department expectations. Engage in high priority incidents and manage escalations with internal users, departments and third party vendors. Lead problem management to resolve recurring issues in a timely manner. Mature application and service line capabilities by automating application functionality and optimizing processes. Ensure team maintains relevant and current application documentation. Adherence to IT playbook for fully operationalized applications / services. Support team members including communicating team goals and identifying areas for skill development. Develop and facilitate technical training in collaboration with Geotab training teams and Learning Center. Provide project leadership and guidance to the team as SME. Oversee the activities and performance of direct reports: Provide direction in alignment with business plans and business strategy. Engage in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities. Collaborate and support employees during the performance management process, meeting KPAs and career development planning. Reporting monthly performance metrics for the team. What you'll bring to the role Post-Secondary Diploma/Degree specialization in Computer Science, Engineering or a related field. Professional certification in Information Technology (e.g. Google ACE, Google Professional Collaboration Engineer, Linux +, AWS) highly valued. 3 - 5 years experience managing or developing application teams. 3 - 5 years experience with Cloud Platforms (platform components and assembling applications). 3 - 5 years of experience in technical, functional & system support of IT applications. Thorough knowledge of Chrome, Windows and Linux OS installation, configuration, troubleshooting, and maintenance. Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion. Proven track record of coaching a team to success against evolving performance targets. Proven success with coaching and development of employees. Excellent verbal and written communication skills. Strong interpersonal relationship building skills. A strong team-player with the ability to engage with all levels of the organization. US Residents Only - Ability to pass a US Government Background Check and drug screening. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. Other employment statements: Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at ******************. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at ***********************. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

Helpdesk Support Technician – Microsoft Teams Migration Pay Rate: ~ +/- $26--$30hr DOE Join Our Team! We have an exciting opportunity for a Helpdesk Support Technician to play a crucial role in supporting our migration from on-premises systems to Microsoft 365 (M365). In this position, you will be instrumental in assisting employees as they transition to Microsoft Teams, ensuring a smooth go-live experience. Key Responsibilities: Provide front-line helpdesk support during the migration process from Office 2016 on-prem to M365. Assist employees who are new to Teams, offering guidance and troubleshooting support. Address Microsoft Office-related issues to enhance user experience. Collaborate with the IT team to identify and resolve any challenges during the transition. Required Qualifications: ~ 3+ years of experience supporting Microsoft Teams. Proven track record of supporting companies migrating from on-premises systems to M365. Experience working in large organizations with 1,000+ employees. Must be a U.S. citizen. Preferred Qualifications: Experience with GCC (Government Community Cloud) systems. Work Schedule: Monday to Friday with flexible start times between 7 AM and 9 AM for an 8-hour workday. Term: ~ 6+Month Contract (with potential for extension) About the Company: Join a respected organization that provides critical support to the defense and federal sectors. With a strong emphasis on innovation, this company is dedicated to leveraging advanced technology and expert engineering solutions to meet complex operational challenges. You'll be part of a collaborative and dynamic team that values quality and integrity while working in a business casual environment. Why Work with Us? Gain valuable experience supporting a major migration process in a fast-paced environment. Be part of a collaborative team dedicated to delivering exceptional support to employees. Opportunity for potential contract extension or conversion based on performance. If you are ready to take on this exciting challenge and make a positive impact during our migration process, we want to hear from you! Apply today to join our dedicated team! To learn more ASAP, feel free to contact Mollie Karns at mkarns@selectek.net | 678-335-6114