Technical Support Representative Jobs in Holly, MI

Experience Level: 3 years Mainframe Operator . Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language, but this skill is not mandated. Perform deliveries as assigned and must be able to lift 50 pounds. Environment: Technical Environment(s); Must have an in-depth knowledge and at least 3 years of experience with Microsoft Teams.

Title: Customer Service Representative Reports To: Claims Manager Department: Property/Casualty & Workers' Compensation SET SEG is looking for a Customer Service Representative who will be responsible for customer service and communication with members of the Property Casualty Pool and/or the Workers Compensation Fund. This position provides exemplary support and assistance to external clients (i.e., members) and internal team members in the areas of claim submissions, reconciliation of data, and other administrative duties that support the Claims and Underwriting departments. Who We Are School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers' compensation and property/casualty services for Michigan public schools. Today, SET SEG continues to expandand find creative ways to meet the specialized needs of its members. This, coupled with a superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market. We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We are also listed on the Business Insurance Best Places to Work.We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave. Our passion is delivering peace of mind to Michigan public schools and we look for team members who are motivated by our cause. To learn more, visit: ******************* Who You Are You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles. You are a customer service-oriented individual with an associate's degree or related insurance experience. You manage your time well and have the ability to work in a fast-paced environment while keeping a high level of attention to detail. You excel at verbal and written communication, and are willing to be flexible and keep a growth-mindset. Primary Responsibilities: Collaborate with internal business units to deliver superior customer service Assist and communicate with members via email and phone Assist members with online portal access, claims submissions, and completing vital forms Manage claim intake and process claims as directed by Claims Manager Reconcile data such as property schedules, loss experience and exposures Follow all departmental guidelines and best practices Assist with special projects including data reconciliation and organization Perform administrative duties as assigned to department team members Open, scan, and distribute mail Other duties as assigned Required Qualifications: Associate's degree or related insurance experience Exceptional written and verbal communication skills Strong attention to detail Effective time management skills Ability to work both independently and as a team Proficiency with standard business software applications Ability to work in a fast paced, multi-task environment with efficiency, promptness, professionalism, and accuracy Willingness to be flexible, learn on the job, and maintain a can-do attitude Physical Demands / Work Environment Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Punctual, regular, and consistent attendance is required. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Powered by JazzHR nm VJc5TekH

Event Support Specialist located in Southfield MI Reports To: Manager, Client Experience and Business Operations Overview: The Cultural Intelligence Center is an innovative, research-based training and consulting firm that draws upon empirical findings to help organizations and individuals around the world assess and improve Cultural Intelligence (CQ ). Our mission is to build bridges and remove barriers for working and relating effectively across cultures. We provide people with tools and resources to improve their interactions, communications, and relationships with clients, colleagues, family, and friends. We view ourselves as a preferred global partner of choice for assessing and developing cultural intelligence, intercultural effectiveness, and cultural competency. We are seeking an Event Support Specialist for our team. The Event Support Specialist is responsible for providing excellent customer service, assisting the Client Experience Team/Department with administrative tasks, maintaining records, handling routine inquiries, etc. Experience: We need a proactive person with experience in excellent customer service and administrative work. Focus: 40% Session Administrator; Administration; 60% Administrative Tasks Key Responsibilities Session Administrator/Administration (Provide technical support for virtual events): Ability to manage a session for time lengths of 1.5-5 hours at a time Welcome and interact with participants in a warm and professional manner while providing excellent service and energy throughout the event. Explain virtual meeting software & troubleshoot technical problems with participants Manage virtual meeting breakout rooms, polls, and other activities. Document participant questions and communicate to/with the facilitator Collaborate with facilitators to manage time Flexibility to work from home for virtual session support. Sufficient internet bandwidth and professional setting for client interactions (quiet and free of interruptions) Non-traditional office hours will be required from time to time since we are a global business Administrative Support: Provides administrative support to individuals, teams, or departments. Handles client interactions via email, chat, and phone, including call screening, reception, and support for the Client Experience Team/Department Collaborate with Client Experience & Business Development to ensure all events are supported (domestic and international) Assist clients with portal issues: Provide support to clients using the company's online portal or ordering system, handling requests related to purchases and other related matters. Resolve customer issues: Monitor and address complaints. Analyze each case, determine appropriate actions, and escalate unresolved or complex complaints to the right departments for timely resolution. Document all customer interactions and actions taken. Keep thorough and detailed records of selection customer interactions. Prepares reports, maintains records and databases, and assists with CRM data management. Other Duties as Assigned Qualifications and Skills: Preferred Associate Degree or equivalent experience Customer service experience Proficient with computers, Microsoft Office, general office software, Zoom, and MS TEAMS Strong communication and multitasking skills Ability to prioritize and remain focused under pressure and stress Time management, organization, problem solving, detail oriented, critical thinking, active listening, critical, patience, flexibility Qualifications and Skills: Good to Have Experience collaborating CRM experience Digital/Physical filling Running reports Calendar/Database management experience Details Full-time, Hourly position ($20.00-$21.00/hr)

OBJECTIVE LiveChat Customer Support Representative Objective To support customers as an extension of the Home Office by providing online service, quotes, and sales to existing and potential clients. To provide exceptional customer service in a prompt and professional manner. To provide online service during both standard and after-standard business hours by responding and taking ownership of all incoming chats and tickets from Farm Bureau Insurance customers and members in a quick and courteous manner. To proactively research and resolve policy issues and online account technical grievances, while documenting activities and reporting back to agent offices. To promote additional coverages for customers when appropriate. RESPONSIBILITIES LiveChat Customer Support Representative Responsibilities Assist customers and potential customers with questions regarding billing, insurance coverage, and member benefits within the appropriate time limit Build sustainable relationships and trust with customers through knowledgeable responses regarding their policies. Meet personal and customer service team targets on incoming chats. Monitor and report on trends in customer interaction to evaluate processes and capitalize on improvement opportunities. QUALIFICATIONS LiveChat Customer Support Representative Qualifications Required High school diploma or equivalent required. One to two years professional office experience and customer service required, preferably in insurance or live chat. Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel and PowerPoint required. Demonstrated ability to learn new technologies required. Active P/C license required or must be successfully obtained within 90 days of employment. Keyboarding skills with accuracy required. Willingness to pursue continuing job-related training and education required. Preferred Associate's degree preferred with focus on marketing, business administration, management, insurance or finance. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19

Purpose The primary purpose of this position is to assist Community Choice Credit Union to live out our purpose, “We believe in helping our neighbors achieve the life they desire”. A key component of this mission is to provide five-star service to our members and team members. Position Summary This position is responsible to complete end user help-desk tickets to troubleshoot software /hardware issues minimizing downtime and deploying new hardware including servers, PCs, printers, signature pads, and telecommunication devices in order to meet and/or exceed organizational needs, which includes but is not limited to prioritized projects and merger related activities. In addition, this position works directly with end-users and requires excellent communication and follow up skills to ensure end-user satisfaction. This role serves as an individual contributor to the organization and partners with the Technology team as well as serves team members of all levels of the organization. Core Competencies - Title and Definition Core Values o Committed : We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being. o Charitable : We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve. o Credible : We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union. o United : We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other. Adaptability/Initiative Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Position Competencies Attention to Detail Follows detailed procedures; ensures accuracy in documentation and details; and all components/details. Remains focused during routine work; is organized and maintains a system of records. Troubleshooting Effectively uses a systematic approach to problem solving in an effort to find and correct issues. Troubleshoot processes related to system production issues to ensure timely resolution with all applicable internal and external parties to minimize member impact. Consistently seeks the most effective and efficient way to solve problems. R ole Mastery of Essential Duties Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance. Essential Duties Communicate status of project and merger work in order to ensure all stakeholders are informed of progress and/or delays in assigned tasks on a consistent basis. Assist with ensuring all hardware equipment is maintained to promote lasting functionality and trouble shoot system issues to reduce downtime. This includes maintaining functioning inventory and placing applicable orders for replacements when needed. Provide/administrate all system upgrades, replacements and additions to credit union desktops, hardware, and software to ensure team members have the proper tools to perform their job responsibilities. Provide assistance for contractor work involving hardware reallocation and reinstallations to ensure accurate completion of projects and soundness of equipment is maintained. Enter ticket information into Help Desk database to maintain appropriate problem tracking and resolution. Offer technical support for other area/department/branches within the Credit Union in order to ensure efficient operations of credit union functions. Maintain and verify software and vendor licenses for legal use and compliance in order to avoid interruptions to team member usage of software/hardware. Recycle outdated and nonfunctional hardware following proper procedure ensuring all sensitive information is properly removed. Occasional travel to existing and new member center locations to deliver functioning and/or remove outdated hardware to ensure hardware needs and timelines for projects and mergers are met. Assist team members in trouble shooting remote access delivery systems to ensure member access is granted. This includes but is not limited to; mobile banking, eBanking, ePay, RDC and telebanking. Position Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential. Education Education Program of Study/Concentration Required/Preferred High School Diploma Required Experience Requirements Years of Experience Type of Experience 2 Years Related experience Skills & Abilities Strong customer service skills and willingness to assist others Ability to communicate complex information clearly Attentive to detail Strong organizational and analytical skills Strong problem-solving skills Ability to operate cross functional teams to promote and move projects forward and stay on schedule Excellent collaborative skills to work cross functionally with various departments/branches and operational areas Mental Demands The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decision and to resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. General Statement The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Job Title: Tile: Help Desk Support Location: Ann Arbor MI Duration: 3+ months (contract to permanent) Responsibilities: • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks and monitors the problem to ensure a timely resolution. • May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job. • Primary job functions do not typically require exercising independent judgement. Additional Information To know more about the role, please contact: Monil Narayan ************

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Service Specialist (Intermediate and Senior Level) to join our team in support of the US Army's Network Enterprise Center at Detroit Arsenal in Warren, MI. Must be a US Citizen Secret Clearance required Non-remote (relocation incentive available) As a Help Desk Support Service Specialist, you will be the face of our team, providing Tier II concierge-like support to users via email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Intermediate Level Responsibilities: Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data. Install computer hardware and software, including patches, and updates while ensuring user functionality and network security. Provide technical support and user education, focusing on troubleshooting, diagnostics, and user account management. Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support. Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory. Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues. Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials. Senior Level Responsibilities: All Intermediate responsibilities. Provide daily supervision and direction to personnel across the Help Desk team. Provide training and mentorship to Help Desk Support Technicians, helping them develop their skills and knowledge. Manage, coordinate, and track work across the Help Desk team. Maintain overall responsibility for the Help Desk delivery team. Collect and review data for capacity and planning purposes. Assist in developing, implementing, testing, and maintaining disaster recovery plans. Interface with vendors for procurement & maintenance of all IT infrastructures. Support the development and delivery of training sessions to ensure staff understand Help Desk resources. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications Must be a US Citizen. Active DoD Secret Clearance. IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). Baseline Certification is required within 6 months of hire. Intermediate Level: Two (2+) years of IT experience within a Help Desk/Service Desk environment. Senior Level: Three (3+) years of experience providing daily supervision and direction to personnel across the Network teams. Eight (8+) years of IT experience, preferably within a Help/Service Desk environment. Preferred: BA/BS degree in IT Service Management, Computer Science, Information Systems, or a related field. IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.). Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix). Experience providing quality service and support for mission-critical systems and VIP end users. Experience working in a Department of Defense (DoD) environment. Problem solver and troubleshooter who thrives in resolving complex problems. Strong self-starter requiring minimal supervision. Excellent communication skills (written and oral) and interpersonal skills. Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next several weeks, at which time interviews and offers will be extended upon successful contract award. Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

The Role: Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant and subject matter expert. You are very good at deep-dive troubleshooting (and enjoy it) while also relishing the 'people side': building relationships, representing our brand as our CEO would, and delivering outstanding customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or 'counselor' will serve you well in critically thinking to identify and solve problems and gain callers' trust. You genuinely love and/or enjoy talking with people - not simply tolerate them for the job. This includes whether they are thrilled or flustered. You can ask the right probing questions and take pride in meaningful one-on-one conversations, going beyond the transactional. You assist callers with questions about our product and processes. It is important that you can connect with a wide and varied range of small business owners in all industries and bank/credit union staff members from Teller to VP. Future opportunities in our company include roles in Customer Success, Risk/Merchant Services, Account Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more! The Responsibilities: * Develop a deep knowledge of the Autobooks software suite * Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions * Diagnose software issues and engage with our Product and Engineering teams using established processes * Answer routine how-to questions and help customers navigate a variety of use-cases * Complete tickets and administrative tasks with accuracy and care * Contribute to knowledge management documentation for external/internal customers * Ability to support and build rapport with Small Businesses of all sizes and types, as well as bank and credit union employees at all levels * Have a continuous improvement mindset * Ask probing questions to gain insights on customers' needs, and attempt to expand or retain their business where applicable * Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives The Requirements: * 3 days in the office (Downtown Detroit) , 2 days Remote * Thrive in fast-paced environment and are a organized self-starter * Ability to help customers with software or hardware - you are comfortable and proficient with technology. * Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple internal systems, with ninja like precision! You can navigate through many screens and tools with ease. * Strong verbal and written communication skills; wide vocabulary, spelling accuracy and WPM * Collaborative, fast-moving, and comfortable with change * Fast learner; applies prior learning to new situations * High levels of empathy, patience, and problem-solving abilities The Benefits and Perks: * Flexible, entrepreneurial work environment * Open and fun workspace in downtown Detroit * Casual dress code * Healthcare-health insurance, dental and vision coverage, life insurance * 401k plan * Free parking

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* The Technical Support is responsible for providing deskside and remote 2nd level technical support and analysis on various aspects of end user systems support. These systems and responsibilities include, but are not limited to Support of Technology Hardware(Desktops, Laptops, etc.), Virtual Desktops (VM/VDI), Software, Mobile Device and Video Conferencing. Responsibilities: Imaging, setup and deployment of desktop and laptop computers Installation and setup of PC Peripherals Support for Video Conference and Audio-Visual Support for meetings and internal events Movement and tracking of PC related hardware PC Software Installation, including Microsoft applications, Shrink-wrapped applications, development tools, and internal applications Provide second tier technical support for multiple products to internal associates via Remedy tickets Support, troubleshooting, repair or replacement of PC Hardware and related peripherals Support, troubleshooting, and remediation of software related issues Tracking computer related equipment from an Asset Management perspective Utilize the Asset Management Software and supporting hardware to ensure accuracy and completeness of computer related equipment inventory Support and deployment of standard corporate mobile devices by way of a Mobile Device Management Solution Provide quality customer service when interacting with all associates Develop and improve strong customer service, communication and technical skills Required Skills: Minimum 3 years of computer hardware and software support experience in a large enterprise environment. Thorough understanding of Windows and MAC Operating Systems. Understanding of Active Directory, Group Policy, iOS and Android devices, VOIP, Networking, VMware and virtual infrastructure preferred. Strong computer skills necessary in Microsoft Office Suite (2010/2016/365). Must be able to take a service call, listen to the problem, understand the issue and either solve the problem or direct it to the proper specialists within the team. Strong written and verbal communication skills. Excellent people skills with ability to handle difficult situations. Excellent time management and organizational skills. Ability to multitask and prioritize. Familiarity with Request and Incident ticketing systems (Remedy, JIRA). Strong Troubleshooting capabilities evidenced by organized, analytical thinking. Ability to work with minimal supervision. If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please send an email at ankits at mindlance dot com with an updated copy of your resume or call ASAP at ************ Additional Information Ankit Soni ************

Sector 7 is looking for a qualified dedicated support technician with a broad Tier 2 knowledge level. We're looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values: o Employees = #1: Employees are our number 1 priority o E=mc^2: What you do effects others o Be efficient: Inefficiency bankrupts morale & momentum o Grow upwards; Not downwards: Let's develop into our higher selves o Up, Down, Up, Down, A,B,A,B: Unlock the matrix; advance and overcome Role Dedicated Customer Support: o Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 & Tier 2 support level o Work with other techs internally to support and escalate issues for customers o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for customers Internal Support: o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for internal personnel, requesting technical assistance o Must have great communication skills to ensure high levels of positive o Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients o Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps o Provide support as a scheduled, on-call technician during off hourso Responsible for daily reporting of tasks and to-do's within the company's project management platform o Display pride and professionalism in maintaining self appearance, company equipment and property o Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. •Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. •Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. • Qualifications Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. Additional Information All your information will be kept confidential according to EEO guidelines.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Description: NEW CONTRACT DURATION: ASAP - January 5, 2018. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Years of Experience: 1 to 3 years of experience in the field or in a related area. Job Description: Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. •Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. •Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. •Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. •Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus. Qualifications Need Local Candidates Additional Information Best Regards, Paramjot Singh

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components. Must Have Experience in: Information Technology Programmer/Analyst P11. No specific type or amount is required. Information Technology Programmer/Analyst 12. Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11.

# General Description : Experienced Technician responsible for client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates. # Requirements/Must Have : •In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills •Working knowledge/experience of PC imaging and remote control support tools •Knowledge of all Microsoft Office 2010 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc. •Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology •Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM •Ability to perform basic Move/Add/Change work for Cisco VoIP telephones •Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures •Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes •Ability to follow & enforce established processes and security guidelines and effectively communicate them to users •Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users •Candidate must be reliable, on-time and able to complete tasks by target dates •Maintain a professional work ethic & demeanor •Experience using Remedy or equivalent incident/request/change/problem management system •Excellent organization & time management skills •Candidate must be self-motivated, driven to learn with a focus on continuous improvement •Ability to lift boxes containing computer equipment # Skills & Qualification : • Other than standard guidelines, procedures and assignments, little daily direction may be provided. The candidate must be able to manage his/her time and assignments diligently to meet targets following established processes with quick escalation of issues to management with attention to detail and high quality results. • The candidate will interact with a large number of Information Systems division team members and will support a wide scope of end users including executive management, engineers and administrative staff. A professional appearance and demeanor and ability to work independently as well as within a team is expected at all times. Additional Information Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

Unique Opportunity We are looking for a part-time dental hygienist that would like to work afternoon hours (2:30pm-6:00pm) . If you are a motivated hygienist we have an opportunity for you to work 2 columns (patients still have a one hour appointment), a dedicated dental assistant and an opportunity to earn in half a day what you typically earn in two clinical days. If you prefer to earn an hourly wage and stick to one column on your own, that is an option too. Number of days negotiable. We are open Monday-Thursday and 2 Saturdays per month. This position is great for hygienists who may want to supplement their career with some extra time at a great office, for busy Moms who want to be home with small children in the morning or hygienists who want to work part-time and want to maintain and continue to develop their clinical skills. Whole Dental Wellness- is a patient-centered dental office providing patients of all ages optimal care. We are proud to uphold the highest standard of care to our patients through critical thinking, up-to-date/current technology, empathy, and lifelong learning. At, Whole Dental Wellness we believe the mouth is the gateway to the rest of the body. As the core of the dental office our Dental Hygienists are the first to uphold these standards of care. The Dental Hygienist must use critical thinking, empathy, listening, communication, and education to all of our patients. Whole Dental Wellness is a community, where you will work with unique individuals who are willing to help each other and are driven to provide excellent care to all patients. This practice is for you if you want to practice at the top of your license and learn the newest technolgoy. We have laser pocket infection, use the newest products like Curadont, AI overlay on X-rays, flat screens in every room, intra-oral scanners and cameras and more. We have a quarterly hygiene meeting where we provide CE and community for our hygienists including bringing in some of the industry's top speakers and influencers. At Whole Dental Wellness we believe in the highest standard of care. Because of this, we pride ourselves on upholding these core values in everything we do: Own it Teamwork makes the dream work Funergetic Trust of bust Everyday we're hustlin' A Day in the Life of a Hygienist at Whole Dental : On any given at Whole Dental Wellness, you can expect to encounter the following: Arriving 30 minutes before start time to be ready to go. Working with a driven team of other fun-loving, compassionate, highly skilled professionals. Managing the care of patients who are driven to care for their oral health Treating every patient like they are your friend and/or family Excitedly seeing between 8-10 patients each day Being trained and performing procedures using the latest and greatest technology, including Laser Pocket Disinfection (LPD) Diagnosing and educating to align patient needs with patient wants resulting in appropriate treatment acceptance Consistently supporting Doctor-led treatment recommendations for patients Completing auxiliary procedures such as taking digital x-rays, applying sealants, and fluoride treatments. Yearly updating periodontal charting and recommending/educating patients on periodontal disease and scaling and root planing when necessary This role is for you if. You love working in a(n) energetic environment and are driven by results, solutions, and impact You thrive when challenged and supported by your team You have a passion for clinical care that drives you You enjoy learning new skills, procedures, and technology and constantly improving your quality of care You can manage time effectively Work well on a team rather than individually You enjoy establishing relationships with new and returning patients What Winning Looks Like: We support you in winning by reviewing metrics related to production, periodontal & general treatment acceptance, product recommendation acceptance, and execution of auxiliary procedures and provide excellent support and training to set you up to succeed! Your patient relationships deepen resulting in quality referrals Serving your recommendations in a manner that is accepted and then executed What's Next? Still want to join our team? Great! If you have an active license, enjoy working with driven team members, and are looking to make a difference in the community, apply today! We take culture very seriously, and because of that when it's right, it's right. If after reading the full job description you are thinking, “This sounds PERFECT for me," then we want to get to know you. When you join the team here at Lake Shore Dental Specialists you can expect every day to be a fun adventure that you get to experience with a driven group of really cool people. We strive to provide patients with the highest standard of care and hope you will too. If we think you are a great fit, we will reach out to you within 72 hours to set up an interview. Thank you for considering joining our team!

Pilz Automation Safety L.P. is technology leader in safe automation technology. In this area, Pilz is consistently developing a role as a total solutions supplier with solutions for safety and automation technology. The objective of Pilz is to automate machines and plants in such a way that the safety of man, machine and environment is always guaranteed. In addition to the head office in Ostfildern near Stuttgart, Germany, Pilz is represented by 42 subsidiaries and branches on all continents. Pilz is currently seeking a Technical Support Engineer based in our Canton, MI office. Technical Support Engineers report directly to the Director Product Management & Academy while working closely with Application Engineers. Technical Support Engineers are responsible for resolving technical issues presented by customers. Duties and Responsibilities: } Answer customer phone and email inquiries related to the technical and practical application of Pilz product lines } Apply technical knowledge and skills to resolve technical issues and develop solutions to support customer needs } Test and verify customer products/returns } Technical product training for internal customers } Act as a resource for Pilz product lines including generating product quotes in SAP } Update company records } Create internal reference documentation as needed } Rotational on-call for after hour customer emergency Technical Support } Travel may be 10-15%; primarily within Southeast Michigan } Other duties as assigned Minimum Qualifications: } Associate's degree or higher in Engineering with two (2) years' relevant work experience or an equivalent combination of education and experience } Exposure to technical trouble shooting, maintenance, and/or support } Basic electrical knowledge; capable of reading and interpreting technical drawings and documentation (i.e. machine electrical prints) } Excellent communication skills } Strong analytical, problem solving, and trouble shooting skills are necessary } Knowledge of Microsoft Office } Willingness to learn Pilz products and procedures } Self-motivated, well-organized and team oriented Desired Qualifications: } Bachelor's degree in Engineering, preferably Electrical/Electronics } Knowledge of safety devices is a plus } Working knowledge of PLC controllers and PLC programming } Proficient with electrical drawings in AutoCAD Physical Requirements (reasonable accommodations will be made if necessary): } Seated for extended periods with extensive screen (computer) time } Able to move and/or lift 50 pounds What We Offer: If you have what it takes to be a Pilzler, we offer an exciting work environment, along with a competitive salary and benefits package which includes company paid: } Family health insurance with zero employee contribution, starting on hire date } Family dental insurance with zero employee contribution, starting after 90 days } Three (3) weeks of Paid Time Off (PTO) within one year } Short-/Long-term disability with zero employee contribution, starting after 90 days } Life insurance with zero employee contribution, starting after 90 days } Departmental cross-training } Paid Parental leave } Health Savings Account, no employee participation required, starting on hire date } 401(k) contribution, no employee participation required, starting after 90 days } Opportunities for bonuses } and much, much more About Pilz Pilz Automation Safety, L.P. is a leading, innovative automation technology company providing worldwide, customer-oriented solutions in the areas of safety for humans, machines and the environment. We develop environmentally-friendly products using ecological materials and energy-saving technologies. We are a trusted provider of safety services to leading national and international industrial companies. By providing viable solutions to the most complex safety issues, we help companies apply best manufacturing practices to optimize the availability and productivity of their plants worldwide.

pays between $55/hr - $64/hr. on W2 ***No C2C's Need To Apply**** Our client, an established EV Manufacture, has a need for a Technical Specialist - Closure Launch professional for an approximate 10-month contract Onsite: 100% M-F Southfield, MI Responsibilities: Responsible for the design and launch of automotive Closures Structures and Mechanisms parts and assemblies including Hoods, Fenders, Side Doors, Liftgates, and Chargeports with experience launching aluminum structures, functional & decorative plastics parts (such as exterior hood/liftgate/door trims, glass run channels, close out panels, spoilers), and mechanisms (such as side door window regulators and glass, handles, hinges, latches, checkers). Experience with side door systems is highly preferred and must be demonstrated. Design with excellence at system and component level with great attention to every detail creating optimized for performance, size, weight, durability, and cost. Work closely with both internal teams and external suppliers using creativity and teamwork to integrate multiple systems in the most efficient way possible. Work closely with other stake owners and attribute owners across the company such as Vehicle Safety, Vehicle Dynamics, NVH, Durability, Manufacturing, Design Studio, etc. to create world class designs. Collaboration with cross functional teams such as CAE by interpreting and using analysis results to guide and evolve the design. Collaboration with manufacturing to ensure efficient process sequence and build quality. Cross functionally works with Manufacturing, Design and Product Development as well as with Purchasing, Supplier Quality, Stamping and Suppliers on items such as tool buy-offs and secondary component changes. Ability to create testing plan and conduct / coordinate physical tests to prove out design concepts and ensure performance targets are being achieved. Perform detailed analysis of section properties, materials, and manufacturing processes through benchmarking activities to understand competitiveness of designs. Coordinate virtual engineering and physical validation testing activities for your designs. Coordinate and communicate with interfacing suppliers. Effectively provide direction to others and negotiate a balanced solution. Coordinate virtual engineering and physical validation testing activities for your designs. Determine required tolerances using GD&T. Travel domestically and internationally as required. Qualifications: 8+ years of expertise in automotive Closures systems and sub-systems at OEM or supplier desired. Solid track record of successful system level integration. Experience working with Class A surface data. Proven 3D CAD skills, proficient with CATIA V5/V6 or similar software (desired to do it). Hands-on practical experience in prototype assembly and production assembly with the willingness to assemble your own parts. Experience in technology, system and supplier selection. Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial. Detail oriented personality with a determined problem-solving attitude using an Engineering first principles approach. Design release engineering experience including engineering change management and project management experiences. Proof of excellence in your past position, while demonstrating profound creativity in resolving mechanical design problems. Experience in full life cycle development from concept to prototype to full production. Knowledge of manufacturing processes applicable for Closures Structures and Plastic parts such as injection moldings, stampings, castings, extrusions, joining, etc., their advantages, and limitations. Education: Bachelor's Degree in Mechanical Engineering, Aerospace Engineering or equivalent from ABET accredited institution or equivalent closures automotive experience. Applicants should apply via The Mice Groups Inc. website (******************* or through this careers site posting. An Annual Performance Bonus Plan may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered by our client. We are an equal opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates. Privacy Policy One of the basic principles The Mice Groups follows in designing and operating this website is that we ask for only the information we need to provide the service you've requested. The Mice Groups does not currently collect personal identifying information via its website except (i) to the extent that you provide this information in an online job application and (ii) to the extent that your web browser provides personal identifying information. The Mice Groups will use your personally identifying information solely for the purpose for which you submitted the information. The Mice Groups may, however, aggregate certain elements of your personal identifying information with the information of other users of our website to analyze the usefulness and popularity of various web pages on its website. The Mice Groups reserves the right to change this policy at any time by posting a new privacy policy at this location. Questions regarding this statement should be directed to *******************

Purpose The primary purpose of this position is to assist Community Choice Credit Union to live out our purpose, “We believe in helping our neighbors achieve the life they desire”. A key component of this mission is to provide five-star service to our members and team members. Position Summary This position is responsible to complete end user help-desk tickets to troubleshoot software /hardware issues minimizing downtime and deploying new hardware including servers, PCs, printers, signature pads, and telecommunication devices in order to meet and/or exceed organizational needs, which includes but is not limited to prioritized projects and merger related activities. In addition, this position works directly with end-users and requires excellent communication and follow up skills to ensure end-user satisfaction. This role serves as an individual contributor to the organization and partners with the Technology team as well as serves team members of all levels of the organization. Core Competencies - Title and Definition Core Values o Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being. o Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve. o Credible: We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union. o United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other. Adaptability/Initiative Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Position Competencies Attention to Detail Follows detailed procedures; ensures accuracy in documentation and details; and all components/details. Remains focused during routine work; is organized and maintains a system of records. Troubleshooting Effectively uses a systematic approach to problem solving in an effort to find and correct issues. Troubleshoot processes related to system production issues to ensure timely resolution with all applicable internal and external parties to minimize member impact. Consistently seeks the most effective and efficient way to solve problems. Role Mastery of Essential Duties Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance. Essential Duties Communicate status of project and merger work in order to ensure all stakeholders are informed of progress and/or delays in assigned tasks on a consistent basis. Assist with ensuring all hardware equipment is maintained to promote lasting functionality and trouble shoot system issues to reduce downtime. This includes maintaining functioning inventory and placing applicable orders for replacements when needed. Provide/administrate all system upgrades, replacements and additions to credit union desktops, hardware, and software to ensure team members have the proper tools to perform their job responsibilities. Provide assistance for contractor work involving hardware reallocation and reinstallations to ensure accurate completion of projects and soundness of equipment is maintained. Enter ticket information into Help Desk database to maintain appropriate problem tracking and resolution. Offer technical support for other area/department/branches within the Credit Union in order to ensure efficient operations of credit union functions. Maintain and verify software and vendor licenses for legal use and compliance in order to avoid interruptions to team member usage of software/hardware. Recycle outdated and nonfunctional hardware following proper procedure ensuring all sensitive information is properly removed. Occasional travel to existing and new member center locations to deliver functioning and/or remove outdated hardware to ensure hardware needs and timelines for projects and mergers are met. Assist team members in trouble shooting remote access delivery systems to ensure member access is granted. This includes but is not limited to; mobile banking, eBanking, ePay, RDC and telebanking. Position Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential. Education Education Program of Study/Concentration Required/Preferred High School Diploma Required Experience Requirements Years of Experience Type of Experience 2 Years Related experience Skills & Abilities Strong customer service skills and willingness to assist others Ability to communicate complex information clearly Attentive to detail Strong organizational and analytical skills Strong problem-solving skills Ability to operate cross functional teams to promote and move projects forward and stay on schedule Excellent collaborative skills to work cross functionally with various departments/branches and operational areas Mental Demands The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decision and to resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. General Statement The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Job Title: Tile: Help Desk Support Location: Ann Arbor MI Duration: 3+ months (contract to permanent) Responsibilities: • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks and monitors the problem to ensure a timely resolution. • May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job. • Primary job functions do not typically require exercising independent judgement. Additional Information To know more about the role, please contact: Monil Narayan ************