Technical Support Representative Jobs in Chicago, IL

We are seeking a motivated and hands-on Technical Representative Engineering Intern to join our Roofing Systems Division. This exciting opportunity is perfect for someone eager to dive into the construction industry and gain practical experience. As an intern, you will support our technical team in various projects, providing technical assistance and ensuring the highest standards of quality and service. Key Responsibilities: Assist in the inspection and evaluation of roofing systems. Provide technical support to customers and field representatives. Participate in the development and implementation of roofing solutions. Conduct site visits and inspections to ensure compliance with specifications and standards. Collaborate with the technical team to address and resolve technical issues. Prepare reports and documentation related to project activities. Support the team in maintaining strong customer relationships. Requirements: Graduating in May or December 2025 with a degree in Engineering, Construction Management, or a related field. Strong desire to learn and develop technical skills. Excellent communication and interpersonal skills. Ability to travel and maintain a good driving record. Hands-on approach and willingness to work in the field. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. What We Offer: Hands-on experience in the construction industry. Mentorship and guidance from experienced professionals. Opportunities for professional growth and development. A dynamic and supportive work environment. The chance to make a meaningful impact on real-world projects.

The Field Technical Representative provides technical support to SOPREMA and PRS Sales and their customers by providing technical advice; conducting technical and hands on product presentations on all SOPREMA and PRS products; investigating claims; performing claim repairs when feasible; conducting job startups, interim site visits and final site visits; and performing Contractor Training courses as identified and needed. Essential Functions and Responsibilities: Provide assistance to other Field Technical Representative as identified by the Regional Technical Manager. Observe and document condition of SOPREMA or PRS installed materials on assigned projects using provided technology devices. Perform warranty related claim repairs using SOPREMA or PRS materials when possible. Observe and document on third party testing conducted on SOPREMA or PRS installed materials. Carry out projects according to the short and long-term objectives of the strategic group of SOPREMA. Ensure follow up on warranty requests, claims, training programs, update of technical documentations, CAD details and job site trials. Cooperate with Marketing, Research and Development and other departments to achieve the global objectives of the company. Plan and implement, with the guidance of the Regional Technical Manager, daily and long-term duties according to the established priorities. Bring information on construction market trends and the competition to Regional Technical Manager or National Field Technical Manager. Participate in regional activities and exchange with regional SOPREMA and PRS sales staff and customers to stay in tune with the market. Provide day to day support to the Sales Representative to help them to achieve customers' satisfaction. Develop and maintain a strong relationship with other members of the SOPREMA Group Companies. Complete technical or other training requirements assigned by the company. Other responsibilities as determined by the Regional Technical Manager. Minimum Qualifications: High School Diploma or equivalent is a minimum. Minimum 5 years of relevant hands-on experience in installation of roofing, waterproofing, and building envelope materials. Must have excellent verbal and written communication skills, and excellent presentation skills. Extensive knowledge of roofing and building envelope materials, concepts and marketplace of construction markets in their territory. Good understanding with respect to sales and marketing techniques and concepts. Possess basic understanding of manufacturing processes and limitations. Must have exceptional decision-making skills including the ability to resolve technical issues while having the interpersonal skills to manage sensitive situations. Working Conditions and/or Physical Demands: Will be required to visit construction sites and review material installation on a regular basis. Requires climbing ladders and descending into trenches and tunnels. Must be compliant with all safety procedures at all times. Must wear personal protective equipment (PPE) as required. Regular travel in the assigned territory will be required, as well within the region or other regions, and possibly abroad as identified by the Regional Technical Manager. Frequent travel can be expected. Air and vehicular travel are possible. While away, the Field Technical Representative can expect after-hours dinner meetings and weekend meetings as required to accomplish their duties. Some irregular hours can be anticipated. Reports to the Regional Technical Manager.

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company. The Position: IT Support Specialist - Retail Location: Chicago, IL (On-site) Overview: AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment. Essential Functions: Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues. Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems. Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently. Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets. Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance. Monitor and administer store networks, resolving connectivity issues and maintaining network security. Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff. Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality. Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements. Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed. Qualifications: Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience. 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment. Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting. Strong problem-solving skills and ability to troubleshoot complex IT issues with minimal supervision. Excellent written and verbal communication skills to work effectively with store staff and the broader IT team. The Ideal Candidate: Knowledge of POS systems (Shopify preferred), IT Ticketing Systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred). Demonstrates a proactive approach to identifying and resolving IT issues at the store level. Has a deep understanding of retail IT systems and processes, with the ability to act quickly to minimize disruptions. Exhibits strong organizational skills, attention to detail, and the ability to follow through on tasks and projects. Is comfortable working independently and managing tasks without direct supervision. Brings a positive, can-do attitude and a sense of ownership over the store-level IT operations. Diversity & Inclusion: At AKIRA, we value diversity and believe it is crucial to fostering an inclusive and dynamic workplace. We are committed to creating an environment where all employees feel respected and supported. Our team reflects the communities we serve, and we celebrate the unique perspectives and ideas that make us stronger as a company. Benefits and Perks: AKIRA offers competitive benefits for full-time employees, including medical, dental, vision, pet insurance, life insurance, LTD, FSA/HSA, Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discounts. We encourage internal development and provide opportunities for career growth within the company. Most importantly, our culture empowers employees to contribute to the success of the business, with opportunities to impact and grow alongside AKIRA. Job Type: Full Time

Flexco, a leading global manufacturer, is seeking an IT Support Specialist to work in our state-of-the-art facility. The chosen candidate will collaborate with numerous teams for technical support and issue resolution. The role will be based in Downers Grove, IL but support a global organization. This individual will participate in a wide array of support and improvement related initiatives. Prior experience working at a manufacturer would be a huge plus. Purpose: The ideal candidate will have a strong background in help desk support, infrastructure management, hardware troubleshooting, and peripheral installations. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our internal users. Solid collaboration and communication skills are a must. Education Requirements: Bachelor's degree in computer science or information technology field Professional certification such as CompTIA A+, M365 Endpoint Administrator Associate, or equivalent certifications will be a huge plus ITIL, A+, Help Desk Analyst or Field Service Technician Certification is a big plus CCNA or Network+ Certification a plus Experience Requirements: 7 years of experience installing and maintaining Windows based Servers and various operating systems, software applications, and hardware components. 7 years of experience troubleshooting and maintaining PCs, laptops, and printers. Experience with Microsoft Intune/MDM solutions. Experience with Active Directory, Office 365, and other enterprise-level software. Experience with PowerShell scripting. Experience installing, configuring, and troubleshooting IP networks. Competency Requirements: Excellent oral and written communication skills. Excellent problem-solving skills and the ability to work under pressure. Ability to meet deadlines and manage multiple projects. Responsibilities: User Support and Issue Resolution via phone, email, chat, and ticketing systems. Identify, troubleshoot, and resolve hardware, software, and network-related problems. Provide step-by-step instructions and guidance to users. Incident Management Hardware and Software Support Flexco is an equal-opportunity employer offering a generous compensation and benefits package including: Medical (including Rx), dental, vision on day one of of employment 401(k) with matching funds 12 paid holidays per year Up to 15 vacation days and 5 personal days Tuition reimbursement/educational assistance Pension plan, life insurance, disability insurance, vacation, and more. This is your opportunity to work in an environment where the culture is focused on People First, Better Together, Customer Centered, Forward Thinking and Committed to Excellence. Flexco has consistently been named to the list of Western Michigan's "101 Best & Brightest Companies To Work For" and is a past winner of Chicago's “Best and Brightest in Wellness.” The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing. Position: Technical Support Specialist Have you spent too much time behind the wheel visiting customers? Are you mechanically and technically inclined? Are you driven and would like to collaborate with others? Would you like the comfort of a friendly office for a change? Look No More, Apply! Role The HVAC Systems Support Specialist actively resolves the day-to-day technical needs of customers by managing problems and solutions. This position will report to the Service Manager and is located in Niles, Illinois. Duties and Responsibilities Respond to external and internal customers (primarily via phone) Understand customer concerns and resolve problematic issues in a professional manner Provide after-hours phone support Communicate with customers, engineering, sales, and service management Troubleshoot and provide suggestions to resolve electrical, mechanical, technical, or industry related issues Document events for future reference and create corrective action reports (CARs) as needed Qualifications and Work Experience Associate's degree and/or five (5)+ years of direct work experience without formal education Minimum of three (3) years of process cooling experience preferred Knowledge of basic PLC ladder logic, AutoCAD drawings, system level controls, refrigerant equipment, pumps, tanks, and piping Ability to read and comprehend schematics, wiring diagrams, ladder logic, etc. Prior experience in customer service (either face-to-face or over the phone) Excellent verbal and written communication skills Must have strong interpersonal skills and provide high-quality customer service Piovan Group is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The Group is close to its customers, on a global basis, through continuous technical assistance and support from the design phase to the installation and start-up of the system. Customers, People, Innovation. These are the pillars of our philosophy that have led us to grow in a path that began more than fifty years ago, pursuing our development objectives with honesty, integrity, and transparency. Piovan Group offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program. Piovan Group is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.

Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Apply now or you may call: ************** / email: Deepak Tyagi (**************************) for faster processing! The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Job Description: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager. Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows 11 Migration. Hardware / Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking / Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service-based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team

** 2-3 month contract *** onsite in Chicago IL 60606 Monday- Friday 9A-5P An energy management and advisement organization is seeking contractors to support their utility bill management services. The primary responsibility of this role is to manage a daily list of utility bills to prevent aging and disconnection notices. This involves calling utility companies to gather data, entering the information into their system, and reporting back to management on potential delinquent bills. Key Responsibilities: Track customer utility bills to ensure timely payments. Coordinate with internal teams regarding bill payments. Make outbound calls to utility companies to confirm payments are made on time. Top Requirements/Qualifications: Experience in outbound customer service or collections. Data entry experience. Strong phone presence. Organizational skills

Overview: Our customer support team is the cornerstone of our company, dedicated to meeting the needs of our valued customers. As a Customer Support Specialist, you will handle various tasks including responding to inquiries about product availability, pricing, order status, and more. You will also assist with quote preparation, coordinate quality and shipping issues, and initiate production orders when necessary. You are the right fit if you have strong problem-solving skills, have excellent reasoning skills, have strong mathematical skills, and are team-oriented. Key Responsibilities: Develop and maintain strong customer relationships Understand and meet customer expectations for new and repeat orders Clarify and resolve any discrepancies or unclear information in orders Respond to inquiries about product types, inventory levels, and pricing Process customer purchase requests and orders Initiate orders for custom-made products Follow up on high-value quotes Manage order changes and returns in collaboration with other departments Perform additional duties as assigned by the manager Qualifications: Minimum of 3 years of customer service experience, preferably with metal or technical products Experience in manufacturing or B2B environments is preferred Familiarity with processing B2B electronic orders is a plus Previous supervisory experience is advantageous High school diploma required; some college education is a plus

The Icon Protection Customer Care Representative is primarily responsible for providing superior customer service for all internal and external Icon Protection customers through excellent communication utilizing in-depth knowledge of company products, services, policies, and procedures. This position would provide coverage to Domestic and International customer base. CORE & ESSENTIAL FUNCTIONS: Contribute to the outstanding reputation of the company by always putting the customer first, treating fellow associates with respect, and conducting business with the highest integrity. Build, strengthen and maintain positive business relationships by establishing consultative rapport with customers. Act as point of contact for customer orders, quotes, sample requests, complaints, and compliments. Process customer sales orders, backorders and pick tickets timely and accurately. Make customer recommendations to optimize product mix and increase sales in orders, including suggestive selling and upselling of add on items. Make logistics and freight decisions based on cost and customer needs. Determine appropriate outside warehouse to process orders. Provide quick response to incoming customer order status and product knowledge requests. Partner with sales, marketing, purchasing, production, and shipping/receiving teams relating to customer orders, forecasts, and inventory accuracy. Perform outbound calls to customers to collect customer satisfaction information regarding promotional goods, services, or tradeshows. Process customer returns according to established department policies and procedures. Work closely with the credit department to resolve disputed credit items. Address customer issues and ensure effective and long-term problem resolution. Follow up to ensure that all requests and/or problems are resolved satisfactorily. Provide timely feedback to the company regarding service failures or customer concerns. Work closely with the Sourcing department to achieve appropriate and timely complaint resolution. Assist accounting department, as needed, in processing of customer invoices and credits. Maintain customer account information and communicate to other departments, as needed. All other duties as assigned. QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS: Must possess customer service experience. Possession of at least a high school diploma is required and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Must display a professional image in all settings. Proficiency in using Microsoft Office Suite applications required. Customer service experience in a manufacturing environment and with an independent sales team is preferred. Inside sales experience is valued. SAP, Great Plains, Infor, Salesforce or other CRM system experience preferred. EQUAL OPPORTUNITY EMPLOYER Icon Protection, Inc. as represented by Garland Surface Protection, Inc, Surface Shields, Inc, Ram Board, Inc., and Trimaco, Inc. are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated), protected veteran status, age, or any other protected characteristic under federal, state or local law.

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30' if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.* We seek a highly skilled Technical Support Specialist with extensive experience troubleshooting VoIP, analog telephony, and LAN/WAN networking. This role requires deep knowledge of networking protocols, telecommunication systems, and cellular technologies (4G/5G). You will provide high-quality support, resolving complex technical issues for our customers. Responsibilities: Support and troubleshoot VoIP systems (SIP, RTP, TLS, SRTP), analog telephony, and LAN/WAN networking (TCP/IP, DNS, DHCP, NAT, routing). Configure, deploy, and support networking equipment (switches, routers, firewalls). Monitor and troubleshoot network performance for voice communications (QoS, latency, jitter, packet loss). Assist with cellular technology (4G/5G/LTE) related to telephony and networking. Collaborate with internal teams, maintain accurate documentation, and provide training. Qualifications: Proven technical support experience in VoIP, telephony, and networking. Strong understanding of VoIP protocols (SIP, RTP, etc.) and analog telephony. Solid LAN/WAN networking knowledge, including experience with routers, switches, and firewalls. Excellent communication and customer service skills. Ability to work independently and in a team. Preferred: Knowledge of 4G/5G/LTE and their integration with telephony. Familiarity with cloud-based VoIP and unified communications. Experience with network monitoring tools. Experience with a ticketing system.

A specialty services company in Illinois is actively seeking a new Customer Service Representative for a promising position with their team in the Greater Chicago area. In this role, the CSR will be responsible for managing customer queries & complaints as well as processing orders, modifications, and escalating complaints across a number of communication channels. Responsibilities: The Customer Service Representative will be responsible for: Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues, as necessary Providing feedback on the efficiency of the customer service process Managing a team of Jr. Customer Service Representatives, as needed Ensuring customer satisfaction and providing professional customer support Qualifications: 6+ months of Customer Service-related experience High School Diploma / GED Computer savvy Solid problem solving skills Exceptional phone etiquette Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills: Bachelor's Degree preferred Associate's Degree required

About the Company: Join a trusted, family-owned business with over 60 years of history! Our company specializes in the design and manufacturing of industrial power transmission products, such as universal joint drive shafts, cardan shafts, gear couplings, and flexible disc couplings. Our products support critical industries like steel mills, paper mills, and water treatment plants. We are a close-knit team with long tenure, and we're looking for someone to be part of this legacy and take on a key role in the future. Position Overview: We're seeking a go-getter who thrives in a hands-on environment! As a Technical Services Specialist, you'll handle a combination of repair quoting and orders, as well as new product quoting and orders, all while delivering excellent customer service. This is a fast-paced role that requires technical knowledge, problem-solving skills, and a strong work ethic. You'll work closely with customers to inspect parts, provide quotes, and process orders, ensuring that every need is met with precision. Key Responsibilities: Handle full-time, inside technical customer service duties for repair and new product quoting/orders. Evaluate parts inspections and communicate findings with customers through inspection reports and quotes. Process corresponding orders and assist with material and shop supply ordering. Work closely with the team to address daily technical and customer needs related to industrial power transmission parts. Support project coordination by collaborating with sales and engineering teams. Inspect returned parts and create repair quotes for customers. Read and interpret technical drawings, parts catalogs, and manuals. Use hand tools and measurement devices (tape measure, calipers, micrometers) to evaluate parts and take precise measurements. Provide expert guidance to customers through email support and occasional phone consultations. What We're Looking For: 2+ years of experience in an industrial setting (bearing, OEM, power transmission, steel mills, etc.). Hands-on machine shop experience; comfortable getting your hands dirty and working with tools. Familiarity with driveshafts, motors, engines, and heavy-duty industrial equipment. Mechanical interest - A passion for working on cars, tinkering with engines, or building things (think Lego engineering skills). Strong metal machining experience. Comfortable working with sales and engineering personnel to coordinate projects and provide technical support. Skilled at explaining technical concepts to customers in a clear and accessible manner. Able to work with technical drawings and measurements (metric & imperial units). Customer service mindset - Good communication skills, both written (mainly email) and phone. Computer proficiency - Comfortable using MS Office. What's in it for You? Competitive Benefits Package: 11 paid holidays annually Accrued Paid Time Off (PTO), 5 sick days, a week of paid vacation, 5 personal days, and an additional week after the first year. Profit sharing based on company performance (potentially thousands of dollars per person each year!) 401K with company contribution 100% paid health insurance for you and your family, including dental. Stability & Growth: We have a great team with long tenure, and employees typically stay for many years. You'll be joining a family-owned company with a personal, supportive work environment. Lisa, the owner, has led the company for 20 years, and the business is set up for long-term success. Room to Grow: This is a great opportunity to advance your technical skills in the industrial field, especially if you're already familiar with mechanical systems or working in a machine shop setting. Why Join Us? A strong family-oriented culture and is dedicated to creating a positive work environment where employees are valued. The company has been around for decades and continues to thrive due to the solid foundation of experienced team members. If you're a problem solver, self-starter, and team player who enjoys a hands-on, technical environment, this is the job for you! Don't miss your chance to become part of this unique and established company! The Interview Process: Phone Screen - Let's talk about your experience and skills. Onsite Interview - A one-and-done onsite interview where we get to know you and your technical expertise. Location: Onsite (Daily, 8:00 AM - 5:00 PM) Ready to jump in? Apply now and become an integral part of our team!

Title : PC Technician (Level 1 and 2) Duration : 6 months Key Responsibilities: Provide first-level technical support to customers in person at the help desk. Troubleshoot and resolve basic hardware issues (e.g., desktops, laptops, printers, peripherals). Assist with software-related problems, including installation, configuration, and troubleshooting of common applications. Log and track all support requests in the ticketing system, ensuring timely resolution and follow-up. Escalate complex issues to higher-level support or specialized teams, as necessary. Maintain and update documentation related to support processes and common issues. Educate customers on basic IT practices and self-service options. Ensure a high level of customer satisfaction by providing friendly and efficient service. If interested , kindly share me your resume at ****************

Here's What You'll Do: Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. Setup and fix IT equipment at desks, conference rooms, print/copy areas, and labs. Provide remote support over the phone using remote desktop tools. Assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices, and conference room technology. Install and support desktop software for corporate laptops and lab computers. Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images. Create and administer email, web applications, and file systems. Document and resolve all ServiceNow tickets in a timely manner, adhering to established SLAs. Manage and meticulously document employee hardware and software license usage. Maintain passwords, data integrity, and file system security for the computing environment. Interact with vendor support to resolve technical problems with hardware and/or software. Support in the testing and deployment of new applications and systems. Create and maintain internal IT knowledge base articles to document procedures. Create end user documentation (“How To”, “FAQ”) and provide end user training. Qualifications Excellent customer service, attention to detail, communication and documentation skills. Must be a team player and willing to work “outside the box” to get things done as needed. Experience working in an IT Service Desk environment. Experience configuring and troubleshooting Windows & Mac laptop and desktop computers. Experience with Active Directory, Intune, Exchange, and basic network troubleshooting. Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. Microsoft Teams, Apple MacBook, and AV Support experience is a plus. IT experience in a Biotech GxP facility is a plus. Bachelors/Associate degree or equivalent experience.

Sure, here's a sample job post for a Level 1 Data Center Technician at Contel Inc: --- **Contel Inc. - Data Center Technician Level 1** **Job Type:** Full-time **About Us:** Contel Inc. is a leading technology company specializing in innovative solutions for data management and infrastructure. We pride ourselves on creating a dynamic, collaborative, and growth-oriented environment where our employees can thrive and contribute to cutting-edge projects. **Job Description:** We are seeking a highly motivated and detail-oriented Data Center Technician Level 1 to join our team. As a Level 1 Technician, you will be responsible for providing front-line support for our data center operations, ensuring the smooth running of our facilities and maintaining high standards of performance and reliability. **Key Responsibilities:** - Monitor and maintain data center infrastructure, including servers, network equipment, and storage systems. - Perform routine maintenance and inspections to ensure optimal operation and uptime. - Assist with the installation, configuration, and troubleshooting of hardware and software components. - Respond to and resolve technical issues and alarms in a timely manner. - Collaborate with senior technicians and other team members to implement upgrades and improvements. - Document and report on system performance, incidents, and maintenance activities. - Follow established protocols and procedures to ensure compliance with industry standards and best practices. **Requirements:** - High school diploma or equivalent; technical certification or associate degree in a related field is a plus. - Basic understanding of data center operations, network protocols, and hardware components. - Strong problem-solving skills and ability to troubleshoot technical issues. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Willingness to work flexible hours, including nights and weekends, as needed. **Preferred Qualifications:** - Previous experience in a data center or IT support role. - Familiarity with server operating systems (Windows, Linux) and virtualization technologies. - Knowledge of monitoring and management tools such as Nagios, SolarWinds, or similar. **What We Offer:** - Competitive salary and benefits package. - Opportunities for professional growth and development. - A supportive and collaborative work environment. - Access to the latest technology and resources.

Job Title: Client Support - Senior Duration: 3 Months (Contract to Hire) Pay Rtae: $25-37/ Hour on w2 without any benefits. JOB DESCRIPTION: Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards. ESSENTIAL DUTIES AND RESPONSIBILITIES • Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions. • Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities. • Assists in supporting meetings at assigned location from an audio/visual/computing standpoint. • Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation. • Installs and configures hardware and software both in person and remotely; utilizes best practices and follows policy in installation and configuration of hardware and software. • Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.) • Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc. • Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required. • Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc. • Other duties as assigned by manager SUPERVISION: • N/A - there are no direct reports RELATIONSHIPS • Internal: All end-users onsite and virtually through IT Shared Services • External: IT Vendors interacting with laptops, alarms, badging systems, various video displays, conferencing room equipment, printers, UPS, network equipment etc. MINIMUM QUALIFICATIONS • Minimum of 2 years of knowledge in the technologies used within IT Area: o Windows Desktop environment configuration and troubleshooting o Desktop troubleshooting skills o PC Hardware build and configuration skills o General knowledge of handheld devices (Smartphones, iPads, Android tablets) o General knowledge of all Microsoft Office applications EDUCATION • Bachelors preferred but not required CERTIFICATIONS/TRAINING • N/A LICENSES • N/A PREFERRED QUALIFICATIONS • A+ or any Microsoft certification is preferred • WLAN Technologies: Wireless concepts • LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts • Network troubleshooting skills • Active Directory and related support tools. This includes basic OU rights and administration. • Server operating systems: Windows modern and legacy • DHCP, DNS, WINS, TCP/IP networking • Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI • Report distribution using approved technologies • Moves, Adds and changes with regard to telecom wiring and devices • Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors

GPA, as part of the Fedrigoni Group, is the market leader in substrate solutions for offset, digital, and wide-format printing, with a comprehensive offering of pressure-sensitive papers, printable films, eco-friendly substrates, digital and specialty papers, and more. Our foundation is built on consistently delivering a wide variety of superior products that help our partners and clients innovate and shape the printing industry. It is our continued focus on developing innovative solutions for our customers and their businesses, combined with the commitment to provide the best products in the marketplace that has positioned us as the industry leader. We are currently looking for a Client Support Specialist to join the team at our headquarters in McCook, IL. The ideal candidate is an experienced customer service professional with 5+ years in order taking, quoting, and tracking shipments, ideally in the paper or printing industry. They should be highly organized, detail-oriented, skilled in ERP/CRM systems, and able to communicate effectively with both customers and internal teams in a fast-paced environment. Primary Function: Serve as liaison between customers and all internal departments to service the customer in a seamless fashion that demonstrates world-class customer service. Ensure clear, precise, timely, accurate, and professional communication to all internal and external customers. Exhibit positive leadership in a manner consistent with the GPA Mission, Core Values, and Annual Corporate Objectives. Primary Responsibilities: Answer inbound customer calls and emails which includes taking orders, answering questions regarding order inquiries, application/product capability, item inventory/price check, product substitution recommendations, custom order processing/lead times, and freight/shipping. Monitor CS correspondence dashboard to navigate daily activity; flexing to change direction, adjusting speed, or requesting additional resources as needed. Use slower times to follow up on orders, process credits, or complete projects or product training initiatives. Proactively communicate to the Sales Team and the customer if any delays or changes to the order occur after confirmation. Report any phone, system, or outage issues immediately to the CSR Lead and IT department (if necessary). Accurately and efficiently process phone, fax email, or web orders, sample requests, and quotes - updating customer account data as necessary. Process custom quotes and orders including, the gathering of appropriate information from the customer regarding the order, establishing and communicating accurate lead times, entering the order with all pertinent information, and communicating to the merchandising team complete and accurate information when requesting custom quotes. Listen and understand customer's needs and where applicable, escalate concerns to the CSR Lead and/or Manager. Problem solve customer situations including - contacting someone in-house to gather information, providing pricing information by looking at system quotes or researching customer billing history, etc. Interact with customers and GPA internal team: Sales, SCP, Finance, Production, and warehouse personnel in a timely, accurate, and professional manner. Ensure clear, accurate, and timely communication of information to Accounting, Marketing, Merchandising, SCP, Sales, and Warehouse teams. Secondary Responsibilities: Work with our Sales Team to inform them of the need for cost and system information updates, where necessary. Assist them with understanding the process of updating information, and as able, input such updates on a limited basis and only as time allows. Monitor product inventory levels while processing information requests and notifying SCP of needs as they arise. Work to process all open cases in a timely manner by expediting requests for information back to the sales team or other departments. Ensure cases are closed in a timely fashion. Provide daily follow-up on open orders, back orders, drop ships, and credit hold orders as necessary. Assist in the development or adjustment of SOPs (Standard Operating Procedures) for Customer Service. Obtain freight quotes from the FedEx Desktop and/or work closely with the Freight Coordinator to determine the most cost-effective and fastest mode of transportation. Keep up to date on new product data or processes as necessary. Attend all scheduled GPA meetings and serve as an active participant. Enter workflows for consignment/mill return. Coordinate pick-ups with the Freight Coordinator for customer returns. Position Requirements: 5+ years of Customer Service Experience order taking, quoting prices, and tracking shipments. High School diploma required, college degree preferred. Paper or printing industry experience is strongly desired. Excellent verbal and written communication skills are a must. Must be organized and detail-oriented and able to juggle multiple priorities routinely. Must have excellent computer and typing skills, as well as proficiency in Microsoft Word and Excel. Experience with ERP CRM, and call-center software required, and advanced Microsoft Office skills are required. Must be able to build strong relationships with returning customers to ensure the most superior customer service possible. Must be able to handle multiple projects in a fast-paced environment. Must be a dependable, self-starter, possessing great follow-up abilities. Must be punctual to accomplish daily responsibilities. Must have a flexible daily schedule to cover co-workers' absences, PTO, etc., and the ability to work overtime when the situation arises. Must be able to work overtime as needed, to ensure timely handling of customer requests. Must be able to digest a large amount of product information and become a subject matter expert as quickly as possible. All post-offer candidates will be subject to the successful completion of a pre-employment background check and drug screen before they can begin employment. GPA offers a competitive compensation package, medical, dental, 401(k), paid time off, and much more. Relocation is not available for this position. GPA is an Equal Opportunity Employer and participates in E-Verify.

FT - ON-site Industry: food processing equipment/ kitchen equipment/ hospitality/ appliances experience is preferred Our Client is an Italian company specializing in the design, manufacturing, and marketing of high-quality kitchen equipment. With a strong presence worldwide, they are committed to delivering innovative solutions for food processing and preparation, ensuring the highest standards of quality and performance. The Service Support Specialist will play a pivotal role in providing technical support and customer service for kitchen equipment. This role involves troubleshooting, coordinating repairs, and ensuring optimal performance of the products. The ideal candidate will have a technical background with excellent problem-solving and communication skills. Key Responsibilities • Provide remote technical support to customers, dealers, and service partners for troubleshooting kitchen equipment issues. • Diagnose technical problems and determine appropriate solutions via phone, email, or remote diagnostic tools. • If the machine is large or requires specialized assistance, coordinate onsite technical support by activating and managing a local service partner to ensure timely and effective resolution. • Maintain detailed service records, including issues reported, solutions provided, and follow-up actions. • Support warranty claims by validating service reports and coordinating with the technical team in Italy. • Provide remote assistance in training sessions for customers and service partners to ensure proper use and maintenance of equipment. • Work closely with the sales team to provide technical insights. • Prepare technical documentation, service manuals, and troubleshooting guides as needed. Qualifications • Technical diploma or degree in Mechanical, Electrical, or related fields. • 3+ years of experience in technical support, service coordination, or a similar role, preferably in the kitchen equipment or appliance industry. • Knowledge of mechanical and electrical components. • Excellent problem-solving skills with the ability to work independently. • Strong communication skills, both verbal and written, to effectively support customers and service partners. • Proficiency in using CRM systems and Microsoft Office Suite. • Willingness to travel occasionally for onsite support if required. Benefits package: Health, Vision, and Dental Insurance, 100% coverage for the employee (Blue Cross Blue Shield). • Life Insurance • Long/Short term disability • Vacation/PTO + holidays • Simple IRA (3% match) • Onsite schedule.

Customer Care Representative MDC Interior Solutions is a leading wallcovering and design solutions company headquartered in Glendale Heights, IL. It is one of the largest sources for commercial products and finishes in our industry. Today, a proven leader in commercial design, the company provides a broad array of products that have contributed to the company's success over the last 50 years. MDC's portfolio includes Type II wallcoverings, a digital graphics studio, robust acoustical offerings, hand-crafted and specialty wall designs, and dry-erase coatings to name a few. Known for its ability to produce solutions that meet customers' needs, MDC has earned a reputation for innovative products, value and service. The company's product portfolio and knowledgeable sales team position MDC as the “Single Source, Total Solution” within the commercial design industry. MDC has more than 65 outside sales representatives, as well as additional sales support, reporting to four regional offices. The company's sales efforts extend further through a worldwide distribution network. A staff of approximately 70 associates are in MDC's corporate headquarters. About the position: A Customer Service Representative will work in a high-volume call center, Full Time, M-F. The department runs from 7:30 AM to 5:30 PM. You will have a shift assigned; however, the candidate should be available to cover other shifts as needed. Salary is based on experience. Full benefits are extended to all employees. Summary: Answers phones, emails and faxes in a fast-paced environment. Responds to customer inquiries related to order status, pricing, inventory availability, sampling, shipping, freight estimates, deliveries, and backorders. Projects a professional company image through telephone interaction. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Call center - Answers telephones and responds to customer requests by entering orders, pricing or sampling or inventory information • Provides pricing and delivery information, also processes incoming orders via email & fax • Provides customer and sales reps with product and service information and support. • Web chat for technical questions, general information, quotes and sample requests. • When required up sells product and/or accessories • Stock checks on vendor web portals. • Accurate and timely follow through on pending issues not immediately resolved. • Research shipment inquires, billing, payments, and order tracking. • Serves as liaison between the customer, various departments and sales team in the field. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Organized, prioritize, self -motivated, quick learning ability, common sense, typing skills of 30 WPM, reading, writing and math skills. Efficient, friendly, and courteous demeanor. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs for service and assistance; fulfills commitments. Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Treats customers and co-workers with respect, inspires trust, integrity and good work ethics. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information such as safety rules, operating, installation or procedure manuals. Organizational & Adaptability - Follows policies and procedures. Adapts to changes in the work environment; Manages competing demands and takes responsibility for own actions; Uses time efficiently and can change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Quality & Quantity - Meets productivity standards; Completes correct work in timely manner; Strives to increase productivity; Works quickly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associate degree (A.A.) or equivalent from two-year College or technical school; or two plus years of customer care / call center related experience. Math Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office suite software and ability to learn company's systems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may occasionally lift and /or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. Want more information about MCD? Check us out at *************** EOE/M/F / Vet/ Disabled