Technical Support Representative Jobs in Buffalo, NY

Masis Professional Group is recruiting for a Customer Service Associate on behalf of our client located in Amherst, NY. This is a direct hire opportunity offering a competitive salary and benefits package. Essential Functions of the Customer Service Associate: Answer incoming telephone calls, transfer calls when necessary. Provide customer needs determination and assist customers with their orders. Provide customer with navigating assistance with company website. Assist lab customers with product usage and offer technical resolution via E-mail and phone. Prepare and enter customer orders. Coordinate literature requests when necessary. Provide support to Technical Field Sales and Inside Sales Account Managers by responding to product and/or literature requests. Issue credit and rebills for the lab business when needed. Provide customer assistance in tracking packages, locating or replacing orders. Maintain working knowledge of all relevant ERP procedures. Follow CRM CCH/Salesforce procedures pertaining to customer complaints. Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team. Qualifications of the Customer Service Associate: Previous customer service experience required. Experience in a product- related environment preferred. Strong communication, telephone, computer and data entry skills required Ability to work independently, prioritize and multitask in a dynamic environment ERP/CRM/Salesforce experience highly desired Healthcare background a plus. Physical Demands of the Customer Service Associate: Must be able to sit for up to 8 hours a day, view computer monitor, and move about effectively to fulfill the essential functions of the job. Ability to perform filing duties, bend and lift 10-20 lbs. Benefits Offered: Medical, Dental, Retirement Savings, Paid Time Off, etc. Please submit your resume if you are interested in being considered for this position.

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook. Position Overview: Are you motivated by the need to achieve outstanding results and do whatever it takes to succeed?? If so, Zones is adding to our Field Sales team and on the hunt for high potential Advanced Technology Executives across North America! If you have a minimum of 5 years' experience successfully selling tech related products, services and solutions and a combination of handling inbound leads with the excitement of pure, new business development - aka HUNTING we want to speak with you! We are all about great service which goes hand in hand with a dynamic sales team and love to compete and WIN in the market! We help each other and push each other to the absolute highest potential! Advanced Technology Executives collaborate with Solution Architects, and sales specialist resources in the software and cloud verticals to develop deep value in technology solutions for their customers. With a proven record of accomplishment of selling technology solutions (data center, networking, cloud, software and services) to major customers, our Account Executives are trusted partners who manage deep account relationships, develop strategic sales plans and thrive on driving results. Compensation is robust for those who are willing to work hard, enjoy the high expectations and energy of our intense championing sales team. We are looking for you if you are ready to work hard, enjoy the energy of a high-octane team and prepared to succeed! What you'll do as the Advanced Technology Executive: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable the individuals with disabilities to perform the essential functions. * Being the driving force in the success of the company's goals & objectives through achieving & exceeding individual sales quota * Executing tactical customer plans or potential sales account plans as directed. * Maintaining constant awareness of the market, competitor activities, and recognize trends that develop. * Ownership of their business as a trusted partner and advisor to customers focused on selling services (Professional, Technical, Staffing and Managed) and advanced technology solutions * Building relationships within an assigned region and selling Zones Information technology solutions and services to clients * Driving profitably through margin diligence, creative solutioning and developing target accounts in partnership with Inside account executives assigned to portfolios * Providing in-depth customer technology roadmaps and client account strategies; and collaboratively working with field account executives to uncover new sales opportunities * Developing partnerships with OEM Representatives and optimizing joint selling to drive preferred pricing, registration and teaming opportunities * Building market awareness of Zones' global capabilities and Diversity status through participation in local/regional industry events, organizations and affiliations * Detailed account planning with rigorous ability to execute on strategic selling initiatives What you will bring to the team: * BA Degree Preferred * 5+ years of experience in Field-based life-cycle information technology solutions sales * 7+ years required of industry experience in a business development and/or direct quota driven sales role * Value added reseller preferred * Deep understanding of technologies that drive Zones solutions such as: * Data Center * Unified Communications * Security * IOT * Cloud and/or Mobility * Solid "in territory" relationships with partners such as Cisco, EMC, HP, Microsoft, AWS preferred * Proven record of successfully hunting and acquiring new Enterprise size business working with the C-level executives * Experience teaming collaboratively with a field account executive in a high-volume and fast- paced professional environment preferred * Familiarity with a CRM System for strategic pipeline management preferred * Vertical specific sales experience with clients in: Fintech and Pharma (Preferred) * Fintech: Preferred experience identifying, nurturing, and converting new business opportunities within financial institutions, businesses, and individual clients. Have a deep understanding of fintech solutions such as payment processing, digital banking, and financial management software. * Pharmaceutical: Preferred experience selling into East Region pharmaceutical clients, have existing relationships within industry and understanding of the nuance business needs within this industry. Know how to adhere to all company policies, industry standards, and legal regulations in promoting pharmaceutical products. Required Experience: * 5+ years of experience in Field-based information technology solutions sales * 7+ years required of industry experience in a business development and/or direct quota driven sales role focused on margin attainment * Proven new business "Hunter" experienced in working with Tier 1 - 2 Clients. * Active prospecting, demand generation, and qualification of opportunities. * Value added reseller experience with services focus preferred * Deep understanding of technologies that drive Zones solutions such as: * Data Center * Unified Communications * Security * IOT * Cloud and/or Mobility * Solid "in territory" relationships with top tier partners such as Cisco, Dell/EMC, HPE, Microsoft, AWS * Proven record of successfully hunting and acquiring new Enterprise size business with C- level relationships * Experience teaming collaboratively with an account executive in a high-volume and fast- paced professional environment Technology Focus & Requirements: * Familiarity with a CRM System (Microsoft) for strategic pipeline management preferred Compensation: * Qualified candidates can expect a salary between $110,000 - $120,000 + Commission. #LI-AK1 #LI-Remote Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job - it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.

The Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services. The successful Community Solutions Representative will have an in-depth knowledge of the Company's Bulk/MDU offerings, technical requirements and billing information. The Community Solutions Representative will provide account management support in a manner consistent with Charter's policies, procedures and quality standards. Works under general supervision. MAJOR DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhance the customer experience. * Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, medication, enhancement, troubleshooting and, when required, de-activation. * Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items as well as Video, Internet and Voice repairs by troubleshooting with customers to resolve difficult issue with video, data and phone services utilizing all available diagnostic tools and resources * Assists field employees in setting up and authorizing customer accounts, schedules and cancels work orders for technicians * Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency * Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures * Ability to perform other duties and/or projects as assigned REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge * Ability to read, write, speak and understand English * Knowledge of billing systems as well as troubleshooting for Video, Internet and Voice * Demonstrated verbal and written communication skills * Complex problem solving skills * Proven follow-up skills, accuracy and attention to detail * Demonstrated customer service skills, including positive phone demeanor * Ability to effectively train and offer guidance to other representatives * Proficiency with PCs, Microsoft Office Suite and general intranet navigation Required Education High school diploma or equivalent Required Related Work Experience and Number of Years Experience working in cable operations and/or telecommunications call center Preferred Related Work Experience and Number of Years Previous customer service representative experience WORKING CONDITIONS Normal office conditions Works various schedules including holidays #ZRSCS COP150 2025-48949 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Apply Now

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Support Specialist to support our Infrastructure team. Are you a driver of change? Are you passionate about helping people adapt to organizational and systems changes? As part of the Tech Operations team, the IT Support Specialist will focus on the technology side of change, including changes to system processes, application systems and technologies, with an emphasis on onsite and technology-related end-user support incidents. The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone who's looking to play a key role in implementing fast and effective changes across a company, ensuring new safety standards are met in a timely manner. ***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)*** Essential Functions: Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed. Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue. Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies. Drive adoption and proficiency of changes within the organization in accordance ITIL Framework. Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams' objectives. Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines. Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan. Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals. Perform additional duties as assigned. The ideal candidate will have the following: Must have at least a high school diploma or GED. BA or BS Degree is preferred. 2+ years of experience in Incident management (ITIL Framework) and creations of technical documents Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred. The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company's needs. Ability to lift 25+ pounds and sit for long periods of time. Excellent analytical and troubleshooting skills Strong interpersonal skills, in addition to effective customer interaction skills Familiarity with Cloud Technology (AWS, Azure, Google Cloud) Knowledge of Active Directory user accounts and basic Microsoft applications. Ability to work well under deadlines and in a fast-paced environment. Why Continental Finance? Continental Finance Company (the “CFC”) is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! #LI-HYBRID

Provides tactical and technical support to Human Resources (HR) employees. Serves as the first point of contact for inquiries relative to HR systems. Reviews, conducts research, tests, and works through complex requests within the HR information systems (HRIS). Brings issues to resolution individually and through partnership with other HR Centers of Excellence (COEs). This position requires intellectual curiosity, strong attention to detail, execution skills and the ability to identify trends and provide solutions. Primary Responsibilities: Receive and respond to service requests from HR COEs in a timely manner; analyze simple to moderately complex data based on team intake to enhance procedures. Update and process HRIS tasks of a regular and moderately complex nature. Review, research, and resolve inquiries made by HR COEs. Partner with HR COEs to solve problems requiring intervention in Workday. Through support of HR COEs, identify areas of opportunity to improve the experience of end users. Participate in testing of new Workday changes to provide feedback as needed. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: No supervisory responsibilities. The HR Support team is a centralized group that provides support services to HR COEs - primarily supporting business as usual administration needs for HR within HR's HRIS system, Workday. This position provides quality service and works with internal HR partners to provide a resolution or transact a change in the HRIS system, Workday. Supervisory/Managerial Responsibilities: No supervisory responsibilities. Education and Experience Required: Associate's degree in Human Resources, Business Administration or Communications and a minimum of 2 years HR operational, analytics, HRIS system, or other relevant experience, or in lieu of a degree, a combined minimum of 4 years' higher education and/or work experience including a minimum of 2 years HR operational, analytics, HRIS system or other relevant work experience Proficient in the use of Personal Computers including word processing, presentation, spreadsheet and industry specific software. Strong verbal and written communication skills Proven customer service skills Demonstrated proficiency of quickly responding to a wide variety of topics in an accurate and timely fashion Proven problem-solving skills Education and Experience Preferred: Bachelor's degree in Human Resources, Business Administration or Communications and 2 years HR operational, analytics, HRIS system, or other relevant experience Experience with HRIS system, Workday preferred Ability to display integrity and respect of the client by maintaining confidentiality on issues Strong consulting and influencing skills Sound research and analytical skills Proven decision-making skills Familiarity with application development software and hardware platforms Physical Requirements:M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of America

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: - Buffalo, NY Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support and office 365 · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact Shubham ************

Our award-winning client is seeking a Technical Support Representative to join their team. The Technical Support Representative is responsible for providing technical support to customers of the company's products and services. This includes answering questions, troubleshooting problems, and providing recommendations for resolving issues. The Technical Support Representative must have a strong understanding of the company's products and services, as well as the ability to communicate effectively with customers. Responsibilities: Receive incoming calls and emails from customers. Provide technical support for the company's products and services. Advise customers on equipment setup and operations. Advise customers on programming options for current products. Advise customers on power requirements and equipment dimensions. Recommend parts needed to support the company's products. Follow through and resolve customer complaints on any technical issues. Investigate and interact with various teammates to solve customer issues. Ability to recognize frequent patterns of repetitive service issues and bring to the supervisor's attention. Ability to comprehend board level operations: understanding of various circuitry and digital logic design. Required Qualifications: Organized, proactive, with attention to detail and the ability to multitask. Technical aptitude to analyze the customers' issues in a logical way. Ability to understand schematics. Desire to share, learn and grow your body of knowledge. Excellent communication skills, both written and verbal. Ability to resolve disgruntled customers' technical and mechanical issues in a professional manner. Active listener to understand customers' needs. Educational and Experience: Associates degree in Electronics Technology or equivalent. Experience in electronics, troubleshooting, and service. Proficient with Microsoft Office Suite.

The Intensive Treatment Program (ITP) will include working with adolescents, typically 12 - 18 years old that are diagnosed on the Autism spectrum with mental health concerns and developmental or intellectual disabilities. The Behavior Technician- ITP in the residential setting is responsible for the delivery of evidence-based methods to support individuals with Autism and/or Intellectual Disability and mental health involvement. The methods include Applied Behavior Analysis approaches; classroom observation; observation in residential setting; data collection; supporting staff to implement individual behavior protocols and behavior intervention plans; and treatment integrity monitoring. In addition, regular assistance with personal hygiene tasks are required. Each individual also may be assigned to one or more special projects including administrative and organization tasks associated with these assignments. Essential Job Duties: Responsible for the direct supervision of the clients during overnight and early a.m. hours Performs 15 minute checks during evening hours and provides documentation as directed Takes an active role in participating in and supporting a therapeutic and safe milieu Develops a working knowledge of therapeutic interventions and interactions Observes behaviors and communicates to the supervisor, medical, and others as appropriate Implements the behavioral plan developed specifically for the individual Provides ongoing feedback regarding the individual's response to the behavior plan Completes all required paperwork (e.g.: ICNP, BIP, monthly summaries, daily logs etc.) Performs any other duties listed on the program specific responsibility checklist assigned by the supervisor Has basic knowledge of alternative communication techniques including AAC devices and basic sign language Knowledge of and ability to implement individual schedules (sensory schedules, milieu programming, toileting…etc) that are indicated in the behavioral plan Performs all scheduled cleaning tasks and environmental rounds Any other duty as assigned by your supervisor Skills: Computer skills Knowledge of Microsoft Office (Excel in particular) Knowledge of basic sign language a plus, but not a requirement Education: Minimum Degree Required: High School Diploma or Equivalent Experience: No Experience Required Required License/Registration/Certification: Valid NYS Driver's License Preference will be given to those with the Registered Behavior Technician (RBT) credential. Training: Continuing education as per NYS Office of Profession guidelines All required agency trainings (including Applied Behavior Analysis, SCIP-R) All trainings required by programs in which you service individuals Physical Requirements: The overall nature of the position is sedentary requiring little physical effort with occasional light physical Exertion required. There is little, if any, exposure to environmental conditions. • The constant physical demands of the position are lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling. • The frequent physical demands of the position are standing, walking, climbing, talking, hearing, repetitive motions, and eye/hand/foot coordination. • The occasional physical demands of the position are sitting. Other details Job Function Essential Pay Type Hourly Min Hiring Rate $20.00 Max Hiring Rate $30.00

pstrong Summary/strong/p pTo ensure the safety and consistency of ice conditions for NHL and non-NHL ice related activities held in the facility. To assist the ice department with all day to day tasks concerning ice maintenance and the ice maintenance equipment./p p /p pstrong Responsibilities/strong/p ol li Maintain ice quality to NHL standards daily/li li Aid with the responsibilities of gameday procedures/li li Work in both a team and individual setting effectively/li li Aid in maintaining safe and proper conditions with the ice, boards, glass and bench areas/li li Perform routine and emergency maintenance on Zambonis/li li Assist with the ice installation process/li li Restoring safe and proper ice conditions to NHL standards following conversions/li li Operate the ice plant for NHL and non-NHL ice related activities/li li Help with building maintenance when time allows/li /ol p /p pstrong Education/Training/strong/p ul li High School Diploma or Equivalent. Must have knowledge of Ice Plant Operation, Level Ice and Zamboni. Must be of good character./li /ul p /p pstrong Experience/strong/p pKnowledge of ice plant operation as well as previous Ice Technician and Zamboni driving experience is preferred. (three to five years)/p p /p p strong Physical Requirements/strong/p pMust be able to stand, sit, walk for extended and varying periods of time; Must be able to walk stairs; Must be able to lift up to 50 lbs.; Must be willing and able to respond to emergent situations; Must be able to work irregular hours that include the following:/p p /p pstrong Schedule /strong/p p40 hours per week which may include varying shifts, weekends, holidays and unscheduled and forced overtime shifts; must be able to work effectively with limited supervision at times./p p /p pstrong Compensation/strong/p pThis role pays $18.50 per hour/p p /p pWestern New York Arena, LLC retains the right to change this job description at any time./p p /p p /p p“WESTERN NEW YORK ARENA, LLC IS AN EQUAL OPPORTUNITY EMPLOYER”/p

Cazenovia Recovery is a great place to work! We offer many benefits and extras to our staff members. This position is responsible for coordinating services for recovery, employment, education, support groups and housing within agency Reintegration programs. Facilitates weekly didactic and process groups. Develops comprehensive evaluation, service plans, phase changes and continuing stays. Documents individual progress in accordance with agency policy and procedure. Prepares discharge summaries in accordance with agency policy and procedure. Provides case management of assigned residents. Is responsible for case management, including enhancement of adult daily living skills. Meets with residents regularly to monitor progress and revises services plans as needed. Makes referrals, coordinates services and maintains regular ongoing consultations with other providers, legal agencies, community organizations etc. to ensure smooth transitions and minimizes fragmentation of services. Helps the resident to identify and link with community agencies, resources and supports. Coordinates educational and/or vocational skill development. Organizes and maintains case records. Assists with the admission process and orientation of new residents as needed. Ensures the safety of all residents during assigned hours. Responds to all immediate social or housekeeping issues as they arise. Provides breathalyzer and toxicology screening as needed. Responds to any crises and emergencies. Completes data input into the agency database. Responds in a professional and responsible manner to incidents involving contagious diseases (i.e., HIV, Hepatitis B, TB etc.). Assists with the program's medication policies and procedures. Assists with transportation as needed. Facilitates the resident government's program guidelines. Provides resident education. Serves on agency committees as requested. Carries out additional duties essential to the above-stated responsibilities as assigned. Is mindful of and integrates Trauma-Informed Care and its five principles in all duties and interactions with fellow staff, residents, and external partners. Maintains compliance with all required rules and regulations including Federal Confidentiality (42 CFR, Part 2), HIPAA, Medicaid and/or HUD, and any others. Requirements Associate's degree in Human Services; and At least one year of experience in the substance use, mental health, or human services field; and QHP preferred or pursuing QHP credential Must possess a valid New York State Driver's license and reliable automobile

ABOUT PER SCHOLAS: For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 25,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube. Position Title: IT Support Instructional Assistant Location: Buffalo, NY Reports To: IT Support Instructor WHO WE ARE LOOKING FOR: We are currently seeking an Information Technology Support Instructional Assistant to join our organization. This person will join our Curriculum & Adult Learning organization. They will be responsible for the following: Overall Focus: Candidates should be able to provide effective support in the classroom and be eager to grow their own technical knowledge. In particular, they should be able to: Assist the lead instructor both in and out-of-class in the teaching and administration of the class. Display knowledge and/or interest in the following areas: information technology, software and hardware support, network administration, technology education What You'll Do: Out-of-Class Tasks and Responsibilities: Assist and/or collaborate with the instructor to: Grade and/or review assessments, class projects, and other materials Enter student grades into LMS software and grading templates Update Salesforce data as necessary Review curriculum materials and assessments weekly and report to instructor and curriculum development team any proofreading or subject-matter errors Assist instructor with the preparation of daily agenda to students Schedule time with instructor and students to discuss class challenges Monitor learner attendance, certifications' progress, etc. In-Class Tasks and Responsibilities: Monitor class as it is in progress - checking that overall functionality (audio, video, screen appearance, etc.) is working as needed Serve as class timekeeper, monitor breaks and other scheduling information Monitor students during test-taking and break-out group activities Note challenges presented during class, including (but not limited to) students who: Seem disengaged or uninvolved with class activities Are speaking more than other students (dominating) or are typically quiet Personal Characteristics You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission You are data-driven, result-oriented and a forward-looking catalyst for social change You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently You have a passion for teaching others and being part of a culture of continuous improvement You are an effective communicator with strong oral and written skills You are strong at managing your time and you can balance multiple projects and tasks You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources For this role specifically, we are targeting a salary within a range between $35,000/year and $37,440/year, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience. #LI-Onsite QUESTIONS? If you have any questions about this role, please feel free to email our Talent team at *******************. We look forward to viewing your application! Equal Employment Opportunity We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. PII Policies Non-Discrimination Policy

Join a team where your growth and success are the priority. At this Fortune 500 company, you'll be part of a collaborative environment that values teamwork and consistently promotes from within. Imagine starting as a Tech and rising to Director over the years, just like the manager of this position, who began 15+ years ago, and is on his 4th role. As part of the technical support team in this office, you'll be supporting 200+ people, with a focus on the Microsoft stack. You'll dive into supporting Office 365, Azure, Active Directory, and using Intune and SCCM to push out software and updates. This role is perfect for someone who thrives in a dynamic, problem-solving environment, eager to innovate and grow alongside a supportive and forward-thinking team.

Join our experienced Technology Team! for over 25 years we support the success and growth of our clients, effectively managing all technology systems crucial to the operational and success of the organization. Promote your desire to utilize and grow your skills, and be a part of the Data-Serv Solution. Duties and Responsibilities Provide support and guidance for client end users, including hardware and application support (remote & on site). Installation, configuration and troubleshooting of Hardware, Workstation, and applications. System monitoring and routine preventative maintenance tasks. Server & Desktop Monitoring & Configuration of Backup procedures Create detailed documentation and workorder completion of all support incidents. Opportunity to manage Client Installation projects Successful Attributes Ability to apply your skills, handle the next challenge as you change focus, learn something new and keep a positive attitude while providing stellar support! Demonstrate strong technical knowledge of network and PC hardware Desire to advance skills and learn new technology software and hardware Enjoy working with different companies, in different industries and the ability to learn new systems. Must be able to communicate well face to face, by phone, email and work well in a team atmosphere. Experience & Credentials Microsoft Experience- desktop OS/server OS/Active Directory/Microsoft 365/Exchange, Experience and knowledge of Microsoft Server operating systems extremely valuable. Fundamental Networking & troubleshooting knowledge and experience a must; LAN/WAN, Vpn, Wireless networking technologies Backup & Recovery of data Familiarity/Experience with Virtualization a plus. Minimum 2-4 years technology hands on support experience College Degree in IT Program or related previous experience Welcome to this a full time position in an enjoyable and flexible team environment. Job Type: Full-time Pay: $18.00 - $24.00 per hour Benefits: 401(k) matching Health insurance Paid time off Schedule: 8 hour shift Day shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Windows Operating System Troubleshooting: 2 years (Required) IP networking: 2 years (Required) IT Support Help Desk: 2 years (Required) Windows: 5 years (Preferred) Work Location: Onsite (no remote), Williamsville, NY Equal Employment Opportunity Statement Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.

Red Knight Solutions is currently seeking a Desktop Support Specialist in Buffalo, NY This is a long-term potential CTH opportunity. The pay will be $18.00(W2). The conversion is typically around 6 months. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers., if this is you, then keep reading and apply! Desktop Support Responsibilities: Provide support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Requirements: Maintain all required OEM Certifications as directed by Management 3+ years experience relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired

ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you'll maintain, process, and troubleshoot military computer systems and operations. You'll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages. Requirements U. S. Citizen Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information

***On-site opportunity in East Aurora, NY*** **This position is considered safety sensitive and is subjective to drug testing, including cannabis** SUMMARY: The Technical Support Engineer is responsible for maintaining a thorough knowledge of company products specific to cutting tools, holders and other machine related tooling applications, and targeted application support via training and on-site testing to assure customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Proactively solve tooling problems for customers Communicate customer and market issues to company management Develop, update and maintain technical database on all products related to cutting tools and related machine applications. Reviews and recommends product introductions and deletions. Acts as technical liaison to primary tooling vendors regarding product changes, updates, etc. Provides technical support to field sales engineers and inside sales personnel. Inquires and learns about customers and their business plans, forwards that information to the Director of Sales for evaluation and business planning. Manage new and existing customer relationships Coordinates meetings between customers and vendor representatives on technical issues. Advance and develop cost savings projects for customers. Perform other duties as assigned Perform all work in accordance to ISO processes and procedures QUALIFICATIONS: High levels of product knowledge Excellent written and verbal communication skills Excellent interpersonal skills Competent with the use of computer software specific to the operation SUPERVISORY RESPONSIBILITIES : No direct supervisory responsibility. May provide indirect supervisory input. EDUCATION and/or EXPERIENCE: High School diploma required Bachelor's degree in a related field preferred 5 years of experience in a similar position required Previous sales or customer service experience preferred CERTIFICATES, LICENSES, REGISTRATIONS : None required WORK ENVIRONMENT: Employee is regularly required to speak and hear English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _70_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection. *BlackHawk Industrial is an Equal Opportunity Employer **BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment. Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.

Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance. We are excited to be hiring for a Deskside Support Technician. This position is contract to hire. If you'd like to join a dynamic organization and have the opportunity to stay on the cutting edge of new technology while constantly being exposed to new environments - this is the place for you! Qualified candidates may apply to this posting or send your resume to ********************** What we're looking for: This position is to provide IT technical support for all approved end-user computer hardware, software and related technologies. Support also includes the scheduling and installation of approved hardware and software to meet customer and organizational needs. The position also require independent analysis and problem solving as well as great customer service skills. What you will be doing: Acts as a liaison with end-user for computer related issues and escalations. Acts as a technical resource in assisting customers to assess and resolve hardware and software issues. Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware. Upgrade operating systems and software. Assist with new project requests as needed. Create and update documentation as needed. Track and document, within the ticketing system, progress and steps taken to resolve issues. Performs and assists in hardware and software maintenance services. What you will need to have: Associate's degree in Computer Science or related field preferred. 2-3 years of Information Technology experience preferred. Strong customer service skills required. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. #desksidesupporttechnician

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: - Buffalo, NY Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support and office 365 · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact Shubham ************