Technical Support Representative Jobs in Beaverton, OR

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  • Inside Sales/Customer Service Representative

    Natura Pest Control 4.3company rating

    Technical Support Representative Job 13 miles from Beaverton

    Natura Pest Control has been in the Pacific Northwest since 2013! We're a family owned and operated, local pest control company that provides services throughout SW Washington and NW Oregon. We've established an an incredible reputation as the premier pest control company in the Pacific Northwest! We've earned the "Nextdoor Neighborhood Faves" award in 2023, and have been voted Best of Clark County for Pest Control in 2022, 2023, and 2024! We have an outgoing, family centered culture that focuses on growth, personal development, and work/life balance. Our team is energetic, outgoing, and focused. Just check out our reviews, you'll be hard pressed to find an environent more supportive and prepared to give you the tools you need to be successful! Role Description We're hiring a full-time, in-office Customer Service & Inside Sales Representative. This role pays hourly plus regular sales commission and bonus' based on performance. Responsibilities include: Communicating with clients via phone, text, and email Resolving customer questions & concerns Closing sales for potential customers Scheduling services on the technicians routes Tracking & logging your performance Qualifications Excellent verbal communication skills - A majority of your time will be spent speaking with customers and closing sales over the phone. You need to be personable, confident, and enthusiastic. Customer Service Skills - Our customers are our neighbors. We want to connect with them, show genuine concern for their issue, and maintain a positive relationship no matter the outcome. Experience in sales - Whether you've worked in Door to Door sales or simple phone surveys, we're looking for someone who is confident in their ability to close new customers and grow the Natura Family. Ability to multitask - You'll need to enter information and take notes on a computer while simultaneously speaking to clients over the phone. Computer/Typing & Data Entry skills. Compensation $19-21/hour depending on experience Sales Commission Performance Bonus' Overtime pay 7-paid holidays (including your birthday) 2+ weeks PTO Flexible schedule Company Subsidized Health Plan Training and ongoing support A culture you've never expereinced before (we'll prove it).
    $19-21 hourly 27d ago
  • Manufacturing Technical Specialist

    Talentburst, An Inc. 5000 Company 4.0company rating

    Technical Support Representative Job 10 miles from Beaverton

    At Client, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity. We believe every employee makes a difference. We are passionate about transforming patients' lives. We are courageous in both decision and action; we believe that good business means a better world. Hillsboro Technical Operations (HTO) is a drug product & finished goods manufacturing organization responsible for the reliable delivery of client's commercial portfolio & pipeline products. The Operations organization at HTO is divided into 2 value streams, which combine to produce millions of units of life-saving medicine every year to patients around the world. This role is part of our fill finish value stream and will collaborate with frontline, quality, and engineering to provide end-to-end oversight, management, and optimization of the manufacturing processes in the Value Stream. The OpportunityAs a Principal Manufacturing Technical Specialist, you will support the Process & Compliance team and serve the broader Fill Finish Manufacturing organization by driving business process improvements that significantly enhance operational performance and customer satisfaction, in the areas of quality, process capability, process reliability and robustness, operational efficiency, and standard work. You will contribute to a variety of initiatives and projects to address business challenges and unmet needs that apply across the Value Stream organization and support functions. You will achieve this through cross-functional collaboration within 2 workstreams: Advance & Enable. The "Advance Team” sets the conditions for new process implementation, process validation, tech transfer & launch activities, and execution of process improvement initiatives; while the "Enable Team'' performs Batch Record Review, drives root cause analysis & CAPA determination, owns & improves Quality documents, defines key performance indicators and delivers business insights through data analytics & visualization. You will be responsible for setting the strategic direction and framework of the one or multiple programs for the Fill Finish Value Stream in the areas of process development, process improvement, training, quality, and compliance. You will manage the deliverables within the established programs and lead teams in their execution in line with the site strategy. You will manage the development and implementation of Client approaches to solving complex operational problems while maintaining required levels of safety, quality (including regulatory compliance), and production. Provide support on projects related to manufacturing operations. You will interpret customer functional and informational needs and turn them into data requirements, process models, and active, functioning systems. You will build analytical tools, using multiple data sources, to automate data analytics and business performance indicators. You will own and actively manage deviations, change records, and compliance actions related to operational activities, procedures and processes. Provide assessments on UPEs and PEs and Global Documents to identify gaps, ensure implementation plans are complete and will meet their intended purpose(s). You will perform critical, technical and operational review and approval of documentation related to the design, validation, operation and maintenance of HTO manufacturing processes, equipment and facilities (including engineering changes, document changes, validation documentation, etc.). Where applicable perform critical technical and operational review and approval of the actual performance of the processes, equipment and facilities as it relates to the design, start-up, commissioning and qualification of new processes, equipment, procedures and facilities. You will implement production and large-scale manufacturing procedures to optimize processes and ensure compliance with regulatory requirements. You will be accountable for managing key operational support activities related to product transfers and new equipment/process start-up (manufacturing readiness and process design, documents, engineering runs, equipment set up, etc.). You will lead and facilitate Root Cause Analysis and Structured Problem-Solving events, to ensure unplanned/unexpected events are thoroughly investigated and the appropriate remediation actions are defined and pursued, to ultimately reduce the number of repeat/recurring events. You will support the technical development and learning of Fill Finish and support group staff as related to process improvements, tech transfers and process resolutions. You will review existing operational and process discrepancies in manufacturing and provide technical expertise to improve procedures and processes. You will support routine site regulatory inspections as a technical resource and Subject Matter Expert. You will lead coordination and issue resolution across HTO Manufacturing Operations, support groups and/or projects (e.g. Operations Teams) as needed. You will provide technical support on projects related to manufacturing operations and frontline execution, including decision making authority when required or requested. You will coach and teach technicians, leaders and peers on a multitude of topics such as Lean, Overall Equipment Effectiveness (OEE), Root Cause Analysis (RCA) and project/program management Who you are: You hold a Bachelor's degree in life sciences, physical sciences, engineering or an equivalent combination of education and work experience. You have 5+ years of progressive experience in the pharmaceutical industry. You are a strong problem-solver and have the demonstrated ability to troubleshoot and resolve process-related issues, ensuring efficient operations and regulatory compliance. You have a proven track record of working with large datasets (both structured and unstructured), presenting that data in meaningful ways and deriving actionable insights; presenting insights back to stakeholders. You possess a deep understanding of safety, quality systems, and quality assurance concepts including the application of current Good Manufacturing Practices (cGMPs) in aseptic processing and production. You have a working knowledge of aseptic processing principles, regulations, and industry guidelines relevant to biologics processing, including knowledge of quality assurance principles, quality systems, microbiology, and sterility assurance. You possess knowledge of scientific and engineering principles relevant to Aseptic Process & Equipment, which includes knowledge of aseptic manufacturing processing equipment and materials, such as isolators, filling, inspection & packaging machines, and sterilization systems, as well as the associated regulatory requirements. You are able to work independently within broad guidelines and policies, with guidance in only the most complex situations. You are experienced in driving continuous improvement initiatives related to process, equipment, and quality systems. You have proven experience of effective stakeholder management and strong influencing skills where there is not direct management control.
    $83k-113k yearly est. 7d ago
  • Field System Technician

    Hunter Crown, LLC

    Technical Support Representative Job 9 miles from Beaverton

    We're Hiring: Field System Technician - Sustainable Waste Management Salary: $50,000 - $80,000 Join a pioneering cleantech company transforming waste into clean water, energy, and minerals. If you're passionate about sustainability and eager to make an impact, this is your chance to be part of something groundbreaking! Why Join Us? Global Impact: Be part of a mission-driven culture that is making a real difference. Cutting-Edge Technology: Work with innovative solutions that are shaping the future. Competitive Compensation & Benefits: Enjoy a competitive salary and benefits package. Growth & Learning Opportunities: Advance your career in a rapidly evolving industry. Key Responsibilities: Engineer, commission, and maintain systems on-site. Develop and implement testing and commissioning procedures. Perform system maintenance, checks, and operational tests. Conduct tests to meet client and safety requirements. Assist with system integration and provide client training. Qualifications: Degree in Chemical, Mechanical, or Environmental Engineering (preferred). Experience in water/wastewater treatment (preferred). Hands-on experience with mechanical/technical equipment. Proficiency in MS Office, CAD, Visio, and project management tools. Willingness to travel for 3-week on-site shifts (1 week off). Physical Requirements: Ability to lift 40 lbs. Comfortable troubleshooting and working with technical equipment. Apply Now or reach out to Emily Onheiser, Ron Dermady, or Shirley Okai to become part of a team that's shaping the future of sustainable waste management! #FieldTechnician #Sustainability #WasteManagement #EngineeringJobs #Cleantech #Hiring #WaterTreatment
    $50k-80k yearly 9d ago
  • Customer Service Representative

    Ticket Tomato

    Technical Support Representative Job 9 miles from Beaverton

    Customer Service Representatives take calls from customers purchasing tickets and work with clients to set up events, social media, promotions, and on-site Box Office Management. This is an essential position for the company as we strive to provide excellent service to our ticket purchasers and clients. Responsibilities and Duties • Answering Customer Service Calls • Responding to email inquiries from both ticket purchasers and our clients • Set up event pages for our clients • Sending out e-blasts to our previous ticket purchasers • Posting on our social media pages to promote events and gain followers • General office admin work • Basic accounting • On-site Box-Office Management (at events) Qualifications • High School + Education • Customer Service Experience • Basic Technology and computer experience • Need to be able to use Mac technology • Good writing skills • Event Experience • Good Communication Skills About Ticket Tomato Ticket Tomato is your alternative to oversized national ticket retailers. Whether buying or selling, we're committed to an efficient, fair, and excellent ticket experience. Finding and buying tickets is easy with online purchasing and ticket printing. Selling, promoting, and event management is simple with Web-ready event tools. Join us and make your event a success. Location 6200 SW Virginia Ave, Portland, Oregon 97239, United States
    $30k-39k yearly est. 10d ago
  • Customer Service Representative

    Calibre Scientific

    Technical Support Representative Job 13 miles from Beaverton

    The Customer Service Representative works closely with our internal teams as well as our valued customers. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily (other duties may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel. Takes and delivers messages/transfers calls to voicemail when appropriate personnel are unavailable. Retrieves messages from voicemail and forwards them to appropriate personnel. Enters orders into the order entry system; verifies customer information; reviews orders for completeness and identifies any special-order requirements. Ensures price, discount, and shipping charges are entered correctly. Informs customer of shipping dates, anticipated delays, and any additional information needed. Identifies any special-order requirements and takes appropriate action. Monitors, processes, and provides appropriate communication on web-based orders. Receives and logs customer complaints, continuously updates log regarding any information provided and/or action taken regarding complaint resolution. Supports and assists marketing and sales staff as needed. Answers questions about organization and provides callers with addresses, directions, and other information. Processes credit card authorizations. Confers with production and shipping to expedite/trace missing or delayed shipments; corresponds with couriers as needed. Performs other clerical duties and special projects as needed. May perform other related duties such as processing quotes, issuing purchase orders, receiving materials into the system, printing invoices, filing paperwork, reviewing system-generated reports for issues, updating system parameters, etc. Qualifications Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work to meet deadlines Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Working knowledge of/Fluency in the English language (spoken and written). Mathematical Ability: Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of money and weight measurement, volume and distance. Reasoning Ability: Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of database software, order processing systems (such as CRM and ERP), and Microsoft Office (Word, Excel). Certificates and Licenses: None
    $33k-43k yearly est. 26d ago
  • Personal Lines CSR

    BBSI Portland 3.6company rating

    Technical Support Representative Job 14 miles from Beaverton

    Join Our Team Are you an organized and detail-oriented insurance professional looking to grow in the industry? Integrity Insurance & Bonding Inc. is seeking a Personal Lines Account Manager Assistant to support our personal lines team and help deliver outstanding service to our clients. What You'll Do: Assist Personal Lines Account Managers with policy processing, renewals, endorsements, and client communications. Provide administrative support, including data entry, document preparation, and maintaining accurate client records. Respond to client inquiries via phone and email with professionalism and excellent customer service. Help track and follow up on policy changes, cancellations, and payments. Work closely with insurance carriers to obtain quotes and update policy details. Serve as a backup for the receptionist when they are absent, assisting with phone calls and front desk responsibilities. What We're Looking For: ✔ Active Oregon Property & Casualty (P&C) insurance license (Required). ✔ Minimum of 1 year of experience in the insurance industry. ✔ Strong attention to detail and ability to multitask in a fast-paced environment. ✔ Excellent communication and problem-solving skills. ✔ Proficiency in Microsoft Office and the ability to learn insurance management systems. ✔ A team player with a positive attitude and willingness to learn. What We Offer: Competitive hourly pay based on experience. A supportive and professional work environment. Opportunities for career growth and development. Paid time off and other benefits.
    $31k-39k yearly est. 27d ago
  • Manufacturing Technical Specialist

    BEPC Inc.-Business Excellence Professional Consulting 3.9company rating

    Technical Support Representative Job 10 miles from Beaverton

    for a Manufacturing Technical Specialist in Hillsboro, OR!! W2 Contract 6 months with the possibility of extensions Pay and Benefits-$40-$45 an hour/ Medical, Dental, Vision, Paid Life Insurance Mon-Fri 8AM-5PM The Opportunity as a Principal Manufacturing Technical Specialist, you will support the Process & Compliance team and serve the broader Fill Finish Manufacturing organization by driving business process improvements that significantly enhance operational performance and customer satisfaction, in the areas of quality, process capability, process reliability and robustness, operational efficiency, and standard work. You will contribute to a variety of initiatives and projects to address business challenges and unmet needs that apply across the Value Stream organization and support functions. You will achieve this through cross-functional collaboration within 2 workstreams: Advance & Enable. The “Advance Team” sets the conditions for new process implementation, process validation, tech transfer & launch activities, and execution of process improvement initiatives; while the “Enable Team'' performs Batch Record Review, drives root cause analysis & CAPA determination, owns & improves Quality documents, defines key performance indicators and delivers business insights through data analytics & visualization. You will be responsible for setting the strategic direction and framework of the one or multiple programs for the Fill Finish Value Stream in the areas of process development, process improvement, training, quality, and compliance. You will manage the deliverables within the established programs and lead teams in their execution in line with the site strategy. You will manage the development and implementation of novel approaches to solving complex operational problems while maintaining required levels of safety, quality (including regulatory compliance), and production. Provide support on projects related to manufacturing operations. You will interpret customer functional and informational needs and turn them into data requirements, process models, and active, functioning systems. You will build analytical tools, using multiple data sources, to automate data analytics and business performance indicators. You will own and actively manage deviations, change records, and compliance actions related to operational activities, procedures and processes. Provide assessments on UPEs and PEs and Global Documents to identify gaps, ensure implementation plans are complete and will meet their intended purpose(s). You will perform critical, technical and operational review and approval of documentation related to the design, validation, operation and maintenance of HTO manufacturing processes, equipment and facilities (including engineering changes, document changes, validation documentation, etc.). Where applicable perform critical technical and operational review and approval of the actual performance of the processes, equipment and facilities as it relates to the design, start-up, commissioning and qualification of new processes, equipment, procedures and facilities. You will implement production and large-scale manufacturing procedures to optimize processes and ensure compliance with regulatory requirements. You will be accountable for managing key operational support activities related to product transfers and new equipment/process start-up (manufacturing readiness and process design, documents, engineering runs, equipment set up, etc.). You will lead and facilitate Root Cause Analysis and Structured Problem-Solving events, to ensure unplanned/unexpected events are thoroughly investigated and the appropriate remediation actions are defined and pursued, to ultimately reduce the number of repeat/recurring events. You will support the technical development and learning of Fill Finish and support group staff as related to process improvements, tech transfers and process resolutions. You will review existing operational and process discrepancies in manufacturing and provide technical expertise to improve procedures and processes. You will support routine site regulatory inspections as a technical resource and Subject Matter Expert. You will lead coordination and issue resolution across HTO Manufacturing Operations, support groups and/or projects (e.g. Operations Teams) as needed. You will provide technical support on projects related to manufacturing operations and frontline execution, including decision making authority when required or requested. You will coach and teach technicians, leaders and peers on a multitude of topics such as Lean, Overall Equipment Effectiveness (OEE), Root Cause Analysis (RCA) and project/program management. Who you are: You hold a Bachelor's degree in life sciences, physical sciences, engineering or an equivalent combination of education and work experience. You have 5+ years of progressive experience in the pharmaceutical industry. You are a strong problem-solver and have the demonstrated ability to troubleshoot and resolve process-related issues, ensuring efficient operations and regulatory compliance. You have a proven track record of working with large datasets (both structured and unstructured), presenting that data in meaningful ways and deriving actionable insights, presenting insights back to stakeholders. You possess a deep understanding of safety, quality systems, and quality assurance concepts including the application of current Good Manufacturing Practices (cGMPs) in aseptic processing and production. You have a working knowledge of aseptic processing principles, regulations, and industry guidelines relevant to biologics processing, including knowledge of quality assurance principles, quality systems, microbiology, and sterility assurance. You possess knowledge of scientific and engineering principles relevant to Aseptic Process & Equipment, which includes knowledge of aseptic manufacturing processing equipment and materials, such as isolators, filling, inspection & packaging machines, and sterilization systems, as well as the associated regulatory requirements. You are able to work independently within broad guidelines and policies, with guidance in only the most complex situations. You are experienced in driving continuous improvement initiatives related to process, equipment, and quality systems. You have proven experience of effective stakeholder management and strong influencing skills where there is not direct management control.
    $40-45 hourly 6d ago
  • Imaging Support Specialist

    Legacy Health 4.6company rating

    Technical Support Representative Job 9 miles from Beaverton

    US-OR-PORTLAND Type: On-Call (10% Differential and Min Shift Availability Required) Good Samaritan Medical Ctr campus At Legacy, we have a simple mission that influences everything we do: to make life better for others. If that is how you approach your work, and if you are eager to grow with an organization that recognizes the value of every employee, we invite you to consider this role as an Imaging Support Specialist. As an imaging support specialist, you will be working alongside imaging technologist and nursing staff. A number of job duties performed by this particular position involve direct patient care / interaction, including: transporting patients throughout the facility (including to our imaging department). This position performs physical job duties that involve lifting, pushing and pulling limited weight. The position prioritizes tasks well and frequently shifts between discrepant job duties while maintaining excellent patient care. Legacy Good Samaritan Medical Center in Northwest Portland is known for its specialty programs and clinical excellence. Legacy Good Samaritan features nationally renowned doctors in cancer care, kidney transplantations, neurology, ophthalmology, weight-loss surgery, robotic surgery, rehabilitation and more, plus Oregon's only 24-hour urgent care that's located alongside an emergency room, with access to emergency care if needed. Responsibilities This individual performs a variety of clerical, computer information systems and support functions and processes the associated data. Responsibilities include work as assigned in several of the following areas: Outpatient admit, order entry, exam scheduling, importing and exporting images into PACS, document scanning, film file room functions, phone/fax results and providing customer service, and general clerical duties. May also include patient transportation, technical assistance and other patient related duties as assigned. Qualifications Education: High school diploma or equivalent . Experience: One year of experience in radiology and/or related medical field preferred. Skills: Communication, customer service and reception skills. Keyboard skills and ability to navigate electronic systems applicable to job functions. Filing skills. Medical terminology preferred. CPR required for those assigned patient care duties. LEGACY'S VALUES IN ACTION: Follows guideline's set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled PI28fd4d08c73d-26***********4
    $33k-38k yearly est. 28d ago
  • Medical Review Support Analyst (Remote - Must Live in OR, WA, ID, UT)

    Motus Recruiting and Staffing

    Technical Support Representative Job 9 miles from Beaverton

    _*Medical Review Support Analyst *_ Our client, a leading health care company dedicated to revolutionizing the industry, is looking for a Remote Medical Review Support Analyst. In this role, you will perform triage claims for clinical review and audit criteria, requests records via EMR, and processes incoming records from fax, email, and secure upload. The role may also involve sending provider request letters, handling postal mail records, inputting claim details into Facets, updating claims staff, and sending provider notification letters. If you think you'd be a good fit, we want to hear from you! *Pay Range: *$20.00 - $21.85/HR *Location: *Remote - Candidates MUST reside in one of the following states: Oregon, Washington, Idaho or Utah. *Contract Duration: *6 Months, *Potential Temp to Hire *- Benefits Eligible *Key Responsibilities for Medical Review Support Analyst:* * Accurately requests and obtains medical records depending on the audit. * Prepares and sends specific record requests via facility EMR systems. * Receives incoming records via fax, email, or secure upload, completing required fields and notes in the department database or spreadsheets. * Prepares and sends specific record requests via facility EMR systems * Communicates directly with *Network Management* regarding missing or needed records. * Interprets claim history as needed. * Performs at a level meeting production requirements and quality standards. * Follows strict guidelines to ensure accuracy, timeliness, quality, and compliance with HIPAA laws/regulations, including Protected Health Information (PHI) and Personally Identifiable Information (PII). * Contributes to department efficiency by being flexible and cross-trained on other functions as needed. * Performs triage on all claims selected for review to determine if a claim will be reviewed according to specific criteria. * Interprets pre-authorization determinations as needed. * Researches and processes incoming records received via postal mail and secure upload. * Monitors required fields and notes in the database. * Inputs claim processing instructions or information into Facets and communicates with designated claims staff regarding the status of claims selected for review. *Requirements/Qualifications for Medical Review Support Analyst:* * High school diploma or GED, experience in healthcare field (medical office) or related formal education and at least 1 year experience or equivalent combination of education and experience. * *Remote Worker Internet Connectivity Requirement:* Company computers can only connect through the following types of Internet Service Providers: CATV/Cable Modem, DSL, or Fiber. Candidates must have one of the supported ISPs to be considered. Also, contractors should be prepared to plug their computer directly into their router/modem if required by specific software applications. * Effective communication and writing skills. * Experience with health care systems and documentation (medical records, billing and claims); familiarity with Facets system preferred. * Ability to investigate and research issues related to clinical programs and medical records and to take initiative to solve problems. * Ability to work independently, to prioritize work, meet deadlines, and achieve operational standards. * Proficiency with medical terminology. Knowledge of medical anatomy and coding preferred. * Math aptitude and analytical ability. * Knowledge of Blue Card, ITS processes, FEP Direct and Salesforce preferred. \*\*We are unable to accommodate corp. to corp. candidates\*\* *About Motus Recruiting and Staffing, Inc:* _Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status._ _JB/13210_ Job Types: Full-time, Contract Pay: $20.00 - $21.85 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Day shift Application Question(s): * Do you have an internet connection via CATV/Cable Modem, DSL, or Fiber? Experience: * Medical terminology: 1 year (Preferred) * Medical records: 1 year (Preferred) Work Location: In person
    $20-21.9 hourly 10d ago
  • ACH/Payment Support Specialist - Banking

    Ultimate Staffing 3.6company rating

    Technical Support Representative Job 14 miles from Beaverton

    Ultimate Staffing is actively seeking an experienced ACH Support Specialist to join their client's team in Oregon on a contract basis. This role involves assisting through help desk channels, processing ACH files, and handling member inquiries. The successful candidate will demonstrate strong service skills and uphold regulatory compliance. Responsibilities Assist through help desk channels and internal service requests, demonstrating strong service skills. Identify member needs, gather necessary information, and provide well-informed decisions and recommendations. Promptly escalate system and process issues. Process, research, and complete service requests and inquiries, ensuring efficiency and compliance with regulatory requirements. This includes handling ACH stop payments, autopay setup, ACH skip payments, government ACH reclamations, Zelle inquiries, FedNow inquiries, and other ACH tasks/inquiries. Process daily ACH files, including exceptions, distributions, originations, and returns in accordance with Nacha Rules. Initiate and prepare for posting ACH payroll deductions received and other ACH debits and credits. Process faster payment transactions. Manage member ACH, Zelle, and FedNow disputes by organizing dispute cases, conducting thorough research, and managing documentation from members and staff. Utilize procedural and regulatory knowledge of payment processing to uphold departmental standards and identify potential fraudulent activities, taking appropriate actions as necessary. Maintain extensive knowledge of federal and state regulations that relate to Regulation E, Nacha Operating Rules, OFAC, Federal Operating Circulars, Uniform Commercial Code, and other EFT activity. Qualifications Minimum one year ACH operations experience or ACH-specific training required. Minimum two years of financial institution experience required. Ability to quickly acquire and accurately apply knowledge of pertinent regulatory rules and regulations. Strong working knowledge of credit union products, procedures, and policies and the ability to apply that to daily responsibilities. Ability to understand and translate business objectives into actions. Strong service, interview, and interpretation skills. Able to uncover needs, understand and define a problem, gather and leverage information to balance risk with an exceptional member experience. Capable of consistently maintaining a high degree of dependability and reliability. Able to remain focused and perform repetitive tasks with a high degree of accuracy. Strong attention to detail. Able to multi-task and work with multiple data systems simultaneously. Ability to interact effectively and professionally in group and individual settings and develop positive internal working relationships. Able to establish credibility and rapport, partner collaboratively, and work successfully with members and employees at all levels of the organization. Strong written, verbal communication and interpersonal skills. Ability to establish and maintain positive and collaborative relationships. Ability to apply solid judgment, initiative, and tact in communications with members and coworkers. Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence. Able to maintain high levels of confidentiality. Strong organization, planning and prioritization skills. Successful at balancing responsibilities to ensure completion by deadlines. Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications. Required Work Hours Monday - Friday, 8:00 AM - 5:00 PM Benefits Comprehensive benefits package available. Additional Details Max Pay: $31 per hour Min Pay: $28 per hour All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $28-31 hourly 15d ago
  • Hairstylist, Lash Technician, Esthetician, Other Beauty Professional

    Bombshell Beauty Lounge Lashes

    Technical Support Representative Job 13 miles from Beaverton

    Make your beauty dreams come true! We are seeking a skilled and enthusiastic Hairstylist, Lash technician, Esthetician, and/or any beauty professional to join our beauty team at Bombshell Beauty Lounge Lashes ! Having your own business is a dream that we would be delighted to assist! In Vancouver, Washington, we are leasing rooms, salon chairs, and lash beds. We can be found on Main Street in downtown Vancouver. We will be happy to answer any questions you may have about Bombshell and arrange a tour so you can see it for yourself. Please contact ************** (Salon) or ************** (Salon Receptionist) for more information about leasing or to arrange a tour. We are dedicated to supporting your professional development and genuinely care about each beauty professional's success. Our Monthly Rates: Salon Chairs: Full time: $600 per month Part time: $400 per month Lash Beds: Full time: $600 per month Part time: $400 per month • $75 daily rent lash bed (must schedule 48 hours prior to date needed) Salon Chair & Lash Bed COMBO: Full time: $700 per month (Dedicated Chair / Shared Lash bed) Part time: $500 per month (Shared Chair /Shared Lash bed) Room 1 (9' X 9'): Full time: $850 per month Part time: $550 per month Room 2 (12' X 12'): Full time: $950 per month Part time: $650 per month • $100 daily rent (must schedule with lease holders or salon manager 48 hours prior to requested date needed. No storage available for day renters (must take all equipment with them when finished). Amenities Included: - Create your own small business, be your own boss! - Set your own schedule - Set your own pricing for services and products - Sell Innersense and Kevin Murphy products - Free Wi-Fi Internet included - Personal key-access to space - Designated Parking Space - $50 as available - Towels/Capes/Gowns included - Vagaro for scheduling appointments - Onsite washer/dryer & laundry soap - Extra storage in dispensary - 3 shampoo bowls - Drawers/Cabinets/Shelves access - Big windows for natural lighting - Breakroom access - Coffee & tea for clients Any questions: Call or text ************* (Salon) Call or text ************* (Salon Receptionist)
    $550-950 monthly 10d ago
  • Technical Support Specialist

    Extensis 3.8company rating

    Technical Support Representative Job 9 miles from Beaverton

    Working At Extensis // Looking for an established organization with a collaborative and diverse culture that promotes a healthy work/life balance and encourages curiosity and innovation? Look no further. Our Core Values guide our commitment to success through teamwork, accountability, humility and customer focus, and we're looking for people who share these values to contribute to and share in our success. If this resonates with you, keep reading! About this Role // The Technical Support Specialist is a critical role, providing exceptional support to our corporate customers. Our customer's success with our products is our number one objective. You will assist by answering client questions in the customer queue, documenting cases, handling email and chat questions, assisting with customer escalations, maintaining knowledge base articles and more. You will also answer questions and provide assistance to members of other internal teams. This role requires a customer mindset, team mentality and curiosity. What You'll Do // As a Technical Support Specialist, your responsibilities will include: * Maximize the success of our customers by being an advocate for them with our products in office, remotely or in person * Help customers to drive user adoption of our available online technical resources * Document all cases in a customer relation management (CRM) database * On a rotating basis (one month per quarter), be available "on-call" in a 24x7 capacity What You Bring // In addition to a positive attitude, a desire to learn and a passion for what you do, the ideal candidate will also have the following: * Degree in Technology or equivalent experience * Minimum 1 year of experience supporting users in a technical role, via phone, chat, email and using person to person screensharing technologies * Great attitude and a passion for helping customers resolve their product or website related issues * Professional, courteous demeanor in all forms of communication * Ability to learn quickly, adapt existing knowledge, and be resourceful when difficult issues arise * Work cooperatively with members of other departments, which includes assisting the sales team with pre-sale and post-sale support * Timely, responsible, and dependable with the ability to thrive in a remote environment with little direct supervision Technical Qualifications // These are some of the technical skills and experience that will make you successful in this role: * Familiarity with CRM and Zendesk or other ticketing systems * Working experience with Windows operating systems * Working experience with mac OS operating systems Bonus Points // You'll stand out from other candidates if you also have any of the following experience: * Working experience with Windows Server operating systems * Familiarity with Virtual Machines and cloud-based environments * Creative technology experience (graphic file formats, graphic design, pre-press workflow) * Understanding of digital photography and video * Technical Certifications in any of the following areas is desired and helpful for this position: Networking Concepts (CompTIA, MCP, etc.), Microsoft technologies (MCITP, MCSA, etc.), What Apple OS X Server technologies (ACTC, ACSA, etc.) What We Offer // We take pride in offering a culture that is friendly, fun, diverse and inclusive. In addition to competitive compensation and a rich benefits package, we also offer generous PTO allowance, 11 paid holidays per year, a 401(k) Plan, education reimbursement, access to professional and personal development programs, and paid time off to volunteer to the cause of your choice. We actively promote the importance of balance and wellness, with programs offered throughout the year to support the health of our people. We are honored to be named the #1 Healthiest Employer in Oregon in 2020.
    $55k-84k yearly est. 60d+ ago
  • Technical Support Specialist II

    Biamp Systems 4.2company rating

    Technical Support Representative Job In Beaverton, OR

    Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter. The role, at a glance: The Technical Support Specialist II provides technical support, advice, and assistance to Biamp's customers (including AV integrators, consultants, and administrators) regarding AV hardware and software systems. Daily activities include troubleshooting both simple and complex AV systems through conversation with customers, exploration of programming files, recreation of customer systems in a test lab, and listening to AV spaces over the phone. Our ideal candidate is looking for a long-term fit at Biamp, with continued growth and increasing responsibilities. How you'll contribute: Provide technical support to customers via phone, email, and chat Coordinate returns and repairs of Biamp products as necessary Troubleshoot, diagnose, and resolve technical hardware and software issues involving network connectivity, VoIP, poor audio/video quality, and more. Identify and escalate priority issues to Applications Engineers and other groups where appropriate Accurately process and record customer interactions using tech support case tracking software Maintain and/or develop expertise in audio and video concepts and technologies, as well as other skillsets within the professional AV industry Organize ideas and communicate oral and written messages that are appropriate to audiences and circumstances Follow up and make scheduled call backs to customers where necessary Offer alternative solutions where appropriate with the objective of retaining customers' business Work with cross-functional teams to provide advice and guidance on new product development and industry trends You'll also support by: Participating in trade shows and assisting with customer visits where needed Assisting Applications Engineers as needed to test and improve Biamp products and processes Writing, proofreading and revising technical documentation, training courses, and online knowledgebase articles Maintaining organization and functionality of department's test rack equipment Other duties as assigned by your Supervisor/Manager A successful candidate should have: Bachelor's degree or equivalent work experience 2-4 years of related work experience in AV 1 or more years of customer facing support/service experience a plus Experience with designing/troubleshooting networks, configuring network switches, and other IT technologies is a plus Ability to independently support multiple Biamp products and platforms. Certified Technical Specialist (CTS) certification or approved AV industry certification preferred Familiarity with fundamentals of computer networking; networking certification and/or training a plus Proficiency in Microsoft Office applications (Outlook, Word, Excel, and SharePoint) Possession of excellent verbal and written skills in English Possession of excellent organizational and interpersonal skills, and is able to work effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods Ability to multi-task and be flexible in a dynamic work environment while maintaining strong attention to detail Ability to work independently and in a team environment Strong interest in independent learning and research a plus Up to 10% travel may be Proficiency in Spanish a plus Work environment: This is an onsite position based in Beaverton, OR Stand or sit for long periods Routine use of standard office equipment What we offer: Medical, Dental, and Vision 3 weeks annual PTO and 9 paid holidays 401(k) + matching Employer-paid base life insurance, short, and long-term disability Health savings accounts (with Biamp contribution) and flexible spending accounts Tuition reimbursement Charitable donation matching Discretionary company achievement bonus Referral bonuses Who is Biamp? We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences About our company: At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
    $35k-59k yearly est. 5d ago
  • Technical Service Representative - West Coast Region - Wood Coatings

    Akzo Nobel N.V 4.7company rating

    Technical Support Representative Job 40 miles from Beaverton

    About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together. For more information please visit ***************** 2024 Akzo Nobel N.V. All rights reserved. Job Purpose The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers supporting Wood Coatings. Must have experience in Wood Coatings Territory Area: West Coast Region, Sacramento, CA or South Oregan area preferred. Key Responsibilities * Provide total technical support to customers. * Problem-solving. Analyzes product-related issues, including on-site analysis and actuation. Performs laboratory analysis of the issues when needed. Communicate with RS Lab and/or the Quality Control department to establish corrective actions. * Manage complex customer complaints. * Delivers training to customers on the use and application of the company products, equipment, and documentation on-site at the customer's location and within the training center. * Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers; * Gather customer needs and requirements with Sales & Marketing organization to help build customer strategy plans. * Actively participate in key phases of the sales process to prospects. * Proactively prevent and solve problems of a technical nature occurring with existing customers. * Attend the testing process as well as the implementation of new products and technologies. * Develop and maintains relationships with customer technical staff, in order to keep and extend the business. Job Requirements * Wood Paints & Coatings industry, any B2B industry environment, customer/ segment profiling * 3 years of work experience in technical services and support. * Bachelor's Degree in chemical engineering, chemistry, or related field. * Skills - Problem-solving, stakeholder management, creating value propositions, communication, and presentation, commercial and business acumen, a basic understanding of financial concepts related to sales and cost to serve. * Strong knowledge of coatings applications and technology and the ability to troubleshoot and provide root cause analysis Compensation * The salary range for these skills is $65,000 to $75,000 + 15% annual bonus. * Excellent Medical Insurance with HSA. * Dental, Vision, Life, AD&D benefits. * 401K retirement savings with 6% company match. * Generous vacation, sick, and holiday pay. * Paid Parental leave. * Active Diversity & Inclusion Networks. * Career growth opportunities on a regional and global scale. * Tuition Reimbursement. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 44501 #LI-CH3
    $65k-75k yearly 49d ago
  • Customer Support Representative

    Pacificsource 3.9company rating

    Technical Support Representative Job 40 miles from Beaverton

    Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age. Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Position Overview: Provide excellent customer service primarily by telephone to all PacificSource customers. Assist customers with coverage/claims related questions. Accurately interpret benefits and policy provisions for all PacificSource products. Conduct appropriate research and follow-up for prompt resolution of disputed claims. Essential Responsibilities: Work efficiently in a high volume call center while maintaining a professional, positive, and caring demeanor. Assist callers with coverage related questions/concerns; accurately interpret policy provisions for assigned products. Analyze customer's inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and well organized. Work efficiently in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills. Document calls in a clear and consistent manner in computer system. Conduct appropriate research, take ownership and follow through for prompt resolution of disputed claims. Relay information to appropriate departments and personnel using established communication channels and procedures. Make outbound calls to members as necessary dependent upon current outreach campaign. Supporting Responsibilities: Meet department and company performance and attendance expectations. Be aligned with PacificSource company values. Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Perform other duties as assigned. SUCCESS PROFILE Work Experience: One-year medical insurance, other healthcare related field, call center or customer service experience required. CPT/ICD-10 coding preferred. Education, Certificates, Licenses: High School Diploma or equivalent required. Knowledge: Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred. Proficient computer skills, typing, and 10-key required. Strong written and verbal communication skills. Competencies Building Customer Loyalty Building Strategic Work Relationships Contributing to Team Success Planning and Organizing Continuous Improvement Adaptability Building Trust Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
    $38k-44k yearly est. 41d ago
  • Help Desk Support

    360 It Professionals 3.6company rating

    Technical Support Representative Job 40 miles from Beaverton

    360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. Job Description The primary role is: • Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications. • Build and configure ODOT PCs, following agency standards and procedures. • Provide status reports as directed describing work-related activities and accomplishments. • Maintain workstations in accordance with IS standards. • Ensure workstations and their applications are in operational condition. • Troubleshoot workstation hardware and operating system problems. • Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. • Assist IS in inputting accurate inventory information. Qualifications • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks, and monitors the problem to ensure a timely resolution. • Familiar with a variety of the field's concepts, practices, and procedures. • Relies on experience and judgment to plan and accomplish goals. • Performs a variety of complicated tasks. • May lead and direct the work of Contractor staff. • A wide degree of creativity and latitude is expected. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-56k yearly est. 60d+ ago
  • Tech Support Tester

    Procom Consultants Group 4.2company rating

    Technical Support Representative Job 10 miles from Beaverton

    Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Technical Support Tester On behalf of our client, Procom Services is searching for a Technical Support Tester for a contract opportunity in Hillsboro, OR. Technical Support Tester Job Details We are looking for a candidate to run predefined software installation and tests in a controlled environment, and record both the system set up and test results accurately. Assists in layout changes in the lab by rewiring configurations and assisting with machine placements. Technical Support Tester Mandatory Skills Experience debugging PC hardware platforms, building systems and configuring hardware. Experience installing and running various PC operating systems including Windows 2000, Windows XP, Linux and Netware. Good verbal and written communication skills, and ability to work well in a team environment. Can follow technical directions carefully and accurately Technical Support Tester Start Date ASAP Technical Support Tester Assignment Length 6 Months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
    $34k-47k yearly est. 60d+ ago
  • IT Depot Technician

    Stefanini_Training 4.6company rating

    Technical Support Representative Job In Beaverton, OR

    Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Staging and imaging of Windows and Apple Computers Shipping, receiving and disposal of IT equipment Inspect, test and clean returned IT equipment. Sort, organize, and store IT equipment in proper location. Update and maintain accurate equipment inventory. Pack, stock, organize and rearrange products in depot as needed. Keep depot area organized and clean. Update systems and tickets for returned equipment. Assist in other areas of the depot as needed. Inventory management of IT equipment including asset auditing. What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: ******************************************* What do you need to succeed? Windows and Apple hardware and software troubleshooting skills and experience Ability to complete all work tasks with minimal supervision Excellent time management skills to prioritize workload Excellent attention to detail while working in inventory and ticketing systems. Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of packing and unpacking IT equipment High level of flexibility and the ability to positively respond to changes in work requirements Ability to operate and communicate effectively while under pressure is essential Good technical writing skills and a willingness to document all work performed Ability to test IT equipment and verify functionality of all components. Basic troubleshooting of hardware and software issues for Windows and MAC devices. Strong data entry and customer services skills. Ability and willingness to learn new technologies. Required Minimum Education: High School Diploma (required) Associate Degree or at least some college courses in related field (preferred) Required Minimum Experience: A Minimum of 2 years of experience in a related field Preferred Certifications: Comp TIA A+ MCDST - Microsoft Certified Desktop Support Technician MCSA - Windows 10 Apple Certified Mac Technician (ACMT) Lenovo Certified Technician
    $55k-96k yearly est. 60d+ ago
  • IT and Audiovisual Support Specialist

    Warner Pacific University 4.3company rating

    Technical Support Representative Job 9 miles from Beaverton

    Reporting Relationship: Executive Director of IT Summary Description: The IT and Audiovisual Support Specialist is responsible for the ongoing operation of technology around campus. This includes providing input on technological needs as well as day-to-day troubleshooting of technology issues. This position is also responsible for operating the digital sound board and providing support for campus events. Primary Job Duties: Media Support * Provide sound technician services for chapels and other college events using a digital sound board. * Support end users in their use of audiovisual equipment. * Serve as Subject Matter Expert regarding the adequacy of media capabilities and the purchase of media equipment. * Manage the design and operation of all campus sound systems using a digital sound board. * Collaborate with faculty to evaluate the technology and audiovisual needs of college classrooms. * Research and recommend the necessary equipment to meet those needs. * Assess, prioritize, and schedule all audiovisual requests. Helpdesk * Respond to requests for technical assistance in person, via phone, and electronically. * Create and track work order tickets for requested technical assistance. * Diagnose and resolve technical hardware and software issues. * Route and escalate work order tickets to others for issues unable to resolve. * Deploy and move equipment (computers, printers, etc.). * Maintain inventory database to reflect current location of technology equipment. * Assist with software installation. * Train faculty and staff in the use of equipment and standard software. * Inform management of recurring problems and patterns of issues. Classroom Technology Support * Assure availability and functionality of classroom technology, including coordination with other department members so that downtime is minimized. * Provide support for computer labs and other shared computer equipment. General * Setup technology and audiovisual equipment for events on campus. * Crosstrain others to allow backup support to services provided. * Perform other tasks as assigned to contribute to technology support of the University community. * Be present in the office on a daily basis (unless arrangements are made with the employee's direct supervisor). * Contribute to the support and implementation of the University Strategic Plan. * Participate in Warner Pacific University professional development opportunities. * Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the University and abiding by the Employment Standards and Lifestyle Agreement. * Exhibits commitment to inclusiveness and sensitivity in areas of national origin, ethnicity, culture, gender, and disabilities. Minimum Qualifications: * Four years of experience working as an audiovisual specialist, sound technician, or digital sound board operator * Experience supporting Microsoft Windows workstations including operating system, hardware, network, and printing issues. * Experience supporting Microsoft Office including Word, Excel, and PowerPoint. * Demonstrate ability to efficiently and effectively solve problems and initiate and implement projects independently. * Ability to multi-task with accuracy and meet deadlines in a fast-paced environment. * Ability to adapt and work effectively in a varied-paced or fast-paced environment. * Excellent self-motivation and the ability to work well with faculty, staff, and students. * Ability to communicate effectively with various constituents including faculty, staff, students, and the general public. * Ability to work occasional evening or weekend hours for various campus events. * Valid driver's license; local travel is required. Preferred Qualifications: * Bachelor's degree * Expertise in multi-media learning and information services helpdesk support * Experience with Active Directory including development and deployment of GPO policies Physical Demands - Work Environment: The position is located in a typical office environment. Professional/business casual attire is required. Will include some evening and weekend work assignments. Warner Pacific University's Mission: Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution. Warner Pacific University's Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply. Employment and Lifestyle Standards: Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific's identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect: 1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit. 2. The practice of following Christ through day-to-day personal lifestyle choices. 3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints. 4. A commitment to life-long learning and service through personal and professional development. 5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another. 6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives. 7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community. 8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible. Employee Agreement: Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament. Warner Pacific's students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual's behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs. Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses. Equal Employment Opportunity: Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose. In order to be considered an applicant for this position, please complete our online employment application at ****************************************************** Click "Apply Now" to complete the online application, and submit the following: * Application * Cover Letter * Resume
    $48k-59k yearly est. 23d ago
  • Technical Support Coordinator

    Biamp Systems 4.2company rating

    Technical Support Representative Job In Beaverton, OR

    Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter. The role, at a glance: The Technical Support Coordinator primarily provides very human and empathetic interactions with customers phoning Biamp for Technical Support. The Coordinator will engage with the caller to: Determine the reason for the call Open an electronic case ticket Match the case or call to the best available resource The Technical Support Coordinator will also assist callers with initiating product returns either under warranty or for repair. How you'll contribute: Speak clearly and compassionately with Biamp customers (including AV integrators, consultants, and administrators), projecting genuine empathy and a results-focused demeanor Efficiently determine the reason for the phone call, in order to dispatch that call to the best available Biamp resource (target call duration < 10 minutes) Accurately process and record customer interactions using our Customer Relationship Management (CRM) software Efficiently master our phone system (Genesys) for incoming phone queue management Coordinate returns and repairs of Biamp products as needed Identify and escalate either reoccurring or complex issues to Applications Engineers and other groups when appropriate Have or quickly gain a working vocabulary of networking terms, audio and video technologies, and Biamp products Organize ideas and communicate oral and written messages that are appropriate to a variety of audiences and circumstances Other duties as assigned by your manager A successful candidate should have: A 2-year degree in a relevant field or commensurate work experience 1+ years of experience in a customer-facing role 1+ years of related experience in AV is a plus Experience with networks and other IT technologies Proficient in Microsoft Office Suite (Outlook, Word, Excel, and SharePoint) Possess excellent English verbal and written skills Demonstrate excellent organizational and interpersonal skills, be able to work effectively with people of diverse backgrounds, and diffuse challenging situations using acceptable and appropriate methods Ability to work independently and in a team environment Strong interest in independent learning and research Proficiency in Spanish a plus Work environment: This is an onsite position based in Beaverton, OR. Routine use of standard office equipment, sit or stand for long periods of time, including prolonged phone usage (up to 6 hours) What we offer: Medical, Dental, and Vision 3 weeks annual PTO and 9 paid holidays 401(k) + matching Employer-paid base life insurance, short, and long-term disability Health savings accounts (with Biamp contribution) and flexible spending accounts Tuition reimbursement Charitable donation matching Discretionary company achievement bonus Referral bonuses Who is Biamp? We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences About our company: At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
    $27k-36k yearly est. 56d ago

Learn More About Technical Support Representative Jobs

How much does a Technical Support Representative earn in Beaverton, OR?

The average technical support representative in Beaverton, OR earns between $28,000 and $38,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average Technical Support Representative Salary In Beaverton, OR

$33,000
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