Technical Support Representative Jobs in Allentown, PA

Company Background: For 50+ years, ABEC has been a leading supplier to the biopharmaceutical manufacturing industry. ABEC's unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity. ABEC's products include process and equipment engineering/consulting services, comprehensive site services, bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilization systems. Position Summary: The Applications Engineer is a technical expert in biopharmaceutical clinical and commercial manufacturing processes and process equipment, with experience in fields such as Process Engineering, Process Equipment Engineering & Design, Process Equipment Manufacturing, and skilled in cost estimating and technical writing. S/he will be delivering consulting services to global customers, either as independent efforts or as part of larger ABEC projects. The Applications Engineer is responsible for interfacing with customers and internal functions including engineering, design, automation, supply chain, manufacturing, quality, project management and applications management to define and cost custom designed solutions and services for biopharmaceutical manufacturing. The role is part of the Applications function globally and participates in driving profitable ABEC growth for the CSR Business Unit. The Applications Engineer works as part of a direct team reporting to the Global Director of Applications, and is supported by matrixed resources with specific subject matter experts. The Applications group is part of ABEC's business development team and supports Sales to close opportunities while ensuring that the technical and commercial terms meet ABEC's overall business needs. The focus will be to grow CSR Business Unit revenue and the customer base globally. The candidate is based at the Bethlehem, PA facility, and should have the ability to travel on a regular basis. Responsibilities: Work within pre-established guidelines and instructions to perform the tasks required including: Collaborate with colleagues in the definition and development of technical and commercial proposals often within tight deadlines. Ensure timely review and response to client requests for proposals. Interpret customer performance requirements, specifications & expectations and develop optimal technical solutions. Interface with internal functional groups including engineering, design, automation, supply chain, manufacturing, quality, project management to communicate customer needs and obtain appropriate cost estimate and proposal content. Generate budgetary and definitive cost estimates to support business development opportunities. Generate budgetary and fixed price proposals in support of business development opportunities. Exercise judgement and good communication in resolving conflicting customer expectations in terms of technical requirements, equipment performance, price and/or schedule. Sales Support - Ensure effective support of Sales including advice on product strategies for identified opportunities, ABEC expertise at meetings with clients, training on product capabilities/differentiation, and bid decisions. Work with customers to thoroughly understand what they want to achieve and determine a fit for ABEC products. Clearly articulate the ABEC value proposition in a way that is relevant to the specific customer need. Marketing and Product Management - Provide technical content for marketing tools (presentations, brochures, website content, etc.) for effective communication of ABEC product features, benefits, and differentiation. Support new product launches by obtaining training from Product Engineering and support training Sales, and interfacing directly with potential customers. Support the training of Sales on product capabilities and differentiation. Support sales as a product expert at meetings with customers remotely and face-to-face in the field. Support other functions such as Service, Project Management, Project Controls, Product Engineering and others as required from time to time. Contribute to continuous improvement initiatives relative to Applications and/or other functions. Track competitor capabilities and activities. Track material and labor estimate information and project budget performance. Other duties as assigned. Will play an active role in identifying and driving Continuous Improvement (CI) opportunity. Qualifications: Bachelor's Degree in Engineering or Science. Minimum 5 years' experience in biopharma capital equipment engineering/design, bioprocess sciences, and/or applications/product management. Demonstrated ability to understand and navigate both technical issues and commercial situations. Strong communications and interpersonal skills. Prior experience in Applications/Product Management/Bioprocess Engineering is preferred. Understanding of planning and execution of cGMP biopharmaceutical capital projects, from the early conceptual phase through qualification. Knowledge of bioprocess equipment (fermenters, bioreactors, filtration, chromatography, CIP, Single Use Systems, etc.). Ability to travel approximately 30% globally. Ability to speak a foreign language, a plus. Proficient in Microsoft Office suite of applications, especially Excel, Word and PowerPoint. Familiar with ERP systems. Syteline experience is preferred. Awareness of and prior experience with implementing Continuous Improvement (CI) a plus. Prior Lean/Six Sigma experience a plus.

Our mission is to exceed our customers' expectations as their most reliable, innovative, and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality, exceptional service, and unmatched support. Summary/objective We are seeking a highly motivated and technically skilled individual to join our team as a Technical Training & Support Specialist. In this dual role, you will be responsible for providing comprehensive training to our customers and internal teams on our products and services while supporting day-to-day technical operations of the department, by leading and performing telephone and e-mail technical support and troubleshooting for Avantik products for the Field Service team and delivering exceptional technical support to resolve customer inquiries and issues. The ideal candidate will possess a strong understanding of technical concepts, excellent communication skills, and a passion for helping others succeed. Essential Functions Design, develop, and deliver engaging training materials (e.g., presentations, manuals, videos, online courses) for internal and external audiences. Facilitate live training sessions (in-person and virtual) on product functionality, best practices, and troubleshooting techniques. Customize Training programs based on user groups and skill levels. Regularly update training materials to reflect product updates and industry changes. Provide Level 1 & 2 Support by responding to customer inquiries and technical issues via phone, email, chat, and ticketing system. Perform transactions within Dynamics 365 Diagnose and resolve technical problems, escalating complex issues when necessary. Accurately document support interactions, troubleshooting steps, and resolutions in the system. Maintain up-to-date knowledge of product features and troubleshooting procedures. Act as a customer advocate, providing product feedback to development and engineering teams. Contribute to support knowledge base, creating and updating documentation, FAQs, and troubleshooting guides. Competencies Excellent communication and presentation skills. Strong problem-solving and troubleshooting abilities. Ability to explain complex technical concepts in a clear and concise manner. Strong customer service orientation. Ability to work independently and as part of a team. Strong organizational and time-management skills. Additional Responsibilities: Travel with Field Service Engineers to support field projects and exchange technical information when needed. Partner with other groups and departments to improve customer support processes. Perform other duties as assigned by the Technical Support & Training Manager Assist in scheduling and monitoring planned and unplanned technical support activities. Review and enhance technical support procedures for improved efficiency. Travel required Some travel is required, up to 30% depending on training and/ or business needs of the Company. Qualifications: Technical skills: Proficiency in using support ticketing systems (e.g. 365 Dynamics Service Management). Experience with remote support tools (e.g., Microsoft Teams, TeamViewer). Experience with Learning Management Systems (LMS) is a plus. Strong understanding of Dynamics 365 Field Service is a plus. Technical skills that include testing, repairing and maintaining medical equipment. Proficient in the use of tools and test equipment. Thorough knowledge of modern electronic, mechanical and software based medical equipment. A working knowledge of physiology and the clinical setting for Avantik equipment. Must be able to demonstrate effective communication, organizational and leadership skills in scheduling, monitoring performance, ensuring effective documentation and leading other technicians. Must demonstrate the ability to work under limited supervision and assist with the training and coaching of others. Preferred Qualifications: Relevant certifications (e.g., CompTIA CTT+, Microsoft, specific product certifications) Relevant certification in a technical field. Avantik is an integrated medical products and services company delivering superior quality instruments, reagents, consumables, and service to the anatomic pathology market consisting of hospital, reference, and physician office laboratories in the US. The company is headquartered in Montville Township, NJ. Avantik's experienced team and consultative partner approach integrates consumables, service, equipment, and education so that labs focus on what matters most - having everything under control in their laboratory to deliver fast and accurate diagnoses. Avantik offers a full line of consumables and reagents for the histology lab sourced and private label Avantik branded and by distribution of other brands. Avantik has serviced all brands of OEM histology lab equipment for over 40 years and offers best-in-class responsiveness and an industry leading 97% first time fix-rate.

Job Title: Customer Service Representative Lighthouse Publications Inc., the U.S. subsidiary of Leuchtturm Gruppe, offers premium products from brands like Lighthouse, Leuchtturm1917, and Semikolon. We're seeking a professional Customer Service Representative to help deliver outstanding service to our retail and wholesale customers. Job Summary In this role, you will handle customer inquiries, process orders, manage backorders, and ensure a seamless experience across all communication channels. Your focus will be on providing exceptional service and maintaining accurate product information. Key Responsibilities Assist customers via phone and email, offering product knowledge and resolving issues. Process and enter orders (from phone-calls, mail, etc). Manage and track backorders, providing timely updates to customers on open tickets. Collaborate with internal teams to ensure smooth order fulfillment. Qualifications 2+ years of customer service experience, ideally in retail or e-commerce. Proficient in Microsoft Office. Strong communication and problem-solving skills. Detail-oriented and able to multitask in a fast-paced environment. A passion for premium stationery and organizing products is a plus. What We Offer Onsite training. Competitive salary and benefits. A dynamic, collaborative in-office environment. Opportunities for career growth. Employee discounts on our premium products. Lighthouse Publications Inc. is an equal-opportunity employer. We celebrate diversity and foster an inclusive workplace.

Job title: Customer Service Representative I Duration: 6 months contract Pay rate: $17.35/hour Responds to customer inquiries. Ensures that service requests are dispatched appropriately to the assigned branch. Communicates effectively with colleagues, customers, and branches to resolve concerns. Enters and maintains new client set-up information and all client account data changes in corporate database system(s). Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations. Key Performance Indicators productivity accuracy soft skill attendance Duties and Responsibilities: Answers customer/client requests or inquiries concerning services, products and concerns that may arise. Utilizes operational system to process service requests promptly. May be tasked to work in one or multiple queues/skill sets over various customer contact channels. Updates all client information in corporate database and maintains the accuracy and integrity of the data. Ensures that billing methods, pricing and tax codes are properly entered and assigned. Ensures that service protocols and service specifications are sent with service tickets. Notifies partners, account managers, and sales teams of account changes and client concerns. Compiles and sends Service Program materials. Communicates new site information to branches. Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc Escalates repeated concerns or unsatisfactory service concerns according to written process May assist in mentoring new colleagues Work schedule may be 40+ hours per week Schedule may be during off hours or partially during weekends Required Experience: Must have and express a sense of urgency when dealing with colleagues and customer concerns Must have intermediate organizational skills. Must have intermediate verbal and written communication abilities. Must be computer literate and an intermediate level of office applications1 year in customer service, administrative, or operational roles Education, Qualifications or Training: High school diploma or equivalent Some college preferred but equivalent work experience is acceptable 1-3 years customer service experience 3-5 years data entry experience Written and verbal communication skills Organizational skills Ability to multitask Detail oriented Ability to learn new business unit software programs as needed Benefits Disclosure: “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

For 35+ years we've been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced, customer-focused tech resource to our technical support team. The Technical Support Analyst ensures the delivery of world-class, 2nd line, customer technical support for customers of Gateway Ticketing Systems. This role acts as a second line of support by aiding customers via telephone, email, and Gateway's Customer Portal. Utilizing technical support best practices and other resources, the TSA efficiently identifies issues, finds resolutions, and documents solutions while communicating to the customer. This position is in-office or hybrid and must be able to commute to the Gilbertsville, PA. Experience: Minimum 3 years of experience in customer service. Minimum 2 years of experience in technical support, help desk, or related field working directly with customers. Experience learning and supporting complex software products preferred. Core Competencies: Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer's network, SQL databases, and third-party systems. Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers. Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure. A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint). Travel up to 10% of the calendar year, which may include weekends and holidays. Job Description Triage technical support requests through various customer communication methods with expertise, patience, empathy, and urgency. Resolve technical support requests in a timely manner with consistent communication to the customer. Provide accurate and efficient management of reported issues, including clear documentation of all activity for each incident via the software defect system(s). Maintain proficiency in Galaxy modules covered in the System Administrator Certification Program. Provide on-call and backup support as required. Establish and maintain relationships with customer base. Collaborate with other departments to resolve customer issues and ensure high levels of customer satisfaction. Perform configuration work at customers' sites or attend support-related meetings with customers as required. General Duties: Complete all tasks and handle all situations in accordance with Gateway's Core Values. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations. Communicate in a clear, concise, and timely manner, including voicemail and email. Always promote and uphold the values, mission, and vision of the company. Read, understand, and comply with the Employee Handbook. Promote and adhere to all defined policies, processes, and procedures. Perform other tasks as required by management. Physical Demands: Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job. Ability to perform repetitive movement actions including walking, standing, and sitting for long periods of time to adequately perform the essential functions of the job. Ability to work in inside environmental conditions. Diversity and EEO statement: As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year. Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics. No agencies, please. We are not sponsoring visas at this time.

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. * Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; * Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. * Support the Mac operating system and various Apple tools and applications; * Provide operating system updates for Macintosh desktops/laptops; * Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; * Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. * Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; * Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; * Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; * Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; * Assist with creation of a knowledge base of problem remediation; * Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and * Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: * None Minimum Knowledge, Skills and Abilities required: * Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. * Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. * Must possess exceptional written and verbal communication skills (in English). * Ability to quickly learn and acquire expertise in client's custom applications. * Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. * Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. * Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. * Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. * The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-BB1

Company: PenTeleData 2 Day Flex- WFH Shift: 3PM-11PM (includes weekends and holidays as scheduled) Pencor and its subsidiaries are Equal Opportunity Employers A Technical Support Supervisor is needed to assit the support team in troubleshooting Cable, DSL, FIber and other technical issues over a variety of operating systems. Additional duties include: Working with other teams and departments to route calls and trouble ticket / cases Maintaining appropriate records of customer interactions Working closely with department Supervisors Maintaining adequate staffing Working directly with the Network Control Center and other departments to resolve advanced customer problems or major sustem / network problems Providing backup phone / chat support as needed Assisting with coaching employees, both as a team and individually Performing special project work as assigned by leadership Other duties as assigned Qualifications: H.S. Diploma or G.E.D. Formal technical training / computer classes recommended Established residency in Pennsylvania Previous experience working in a call center environment Previous experience troubleshooting technical problems Previous experience interacting with customers / the public on a daily basis Experience with Windows Operating Systems Experience with Macintosh environment Working knowledge of Microsoft products Excellent Problem Solving / Troubleshooting Skills Networking Skills Strong Communication Skills - Oral and written Excellent Customer Service Skills / Soft Skills (phone) Excellent Organizational Skills Excellent Leadership Skills Ability to multitask in a face-paced environment Ability to adapt to change and the changing needs of the company Ability to work effectively and professionally both independently as well as part of a team Ability to be flexible with scheduling and the needs of the department

INFINITT North America Job Description: Tier 1 Tech Support Engineer An INFINITT Tier 1 Tech Support Engineer is a crucial member of the Technical Support team at INFINITT North America. This role will be the front line of support for our customers where you will be fielding inbound issues via our web-based ticketing system. In today's “software as a service” industry, system uptime is of the upmost importance. The Tier 1 team will work closely with our Tier 2, Senior Engineering and Software Teams that share a primary goal of keeping our customers up and running to ensure their patients get the best care via our response time. Principle Functions: Ticket Maintenance: Utilizing web-based ticketing system to troubleshoot issues brought to us from the customer via the ticket portal, email or phone call. The ticketing system allows you to communicate directly with the customer and for them to provide screen shots or error messages to assist in quicker resolution of the reported issue. Timely Resolution of various issues daily with a focus on customer satisfaction and understanding of urgency in a medical environment. Troubleshooting: Thorough research into logs and other resources to fully resolve reported issue. Often it requires collaborative effort with colleagues and other teams to follow issue through to resolution. Analysis: Looking for a candidate that is highly analytical and has the desire to push the boundaries of their knowledge. Someone who will reverse engineer technology to understand it better and come to the root cause. Escalation: Determining when to escalate critical or difficult issues. Having the documentation of troubleshooting and findings to present to other departments for escalation. Updating and Providing Reassurance to customers during difficult issues. Providing updates to open tickets assuring them their issue is still being worked on, so they don't feel their issue has been forgotten. Sense of Urgency when working closely with hospitals, clinics, and healthcare systems where urgency may directly affect patient care, which is our highest priority. Outstanding Customer Service to all of our customers. Developing strong rapports and relationships with our clients, addressing their needs with concern, empathy, and sensitivity, and maintaining a sense of excellence and professionalism while handling each issue delicately Excellence in Communication: Whether it's verbal or written communication, being courteous, concise and respectful in responses and updates. Paid On-Call Shift Rotation: The On-Call shift would begin roughly 3-4 months after employment begins. Oncall period is a week-long and rotated among several staff members in the Technical Teams. Essential Experience Bachelor's or Associates Degree in Computer Science, Engineering, or Related Degree / Discipline A minimum of three years' experience in IT A minimum of one years' experience with remote/phone customer service Industry experience in either a PACS or healthcare setting is strongly preferred Clinical workflow understanding in a hospital environment is desirable, but not essential Essential Characteristics The candidate must be professional and team-oriented with the ability to wear several hats on a quickly growing team. He/she must possess the ability to problem solve by thinking “outside of the box”, have the personality to remain calm and maintain composure during high pressure or chaotic situations. The candidate must be able to transform themselves based on their audience and placate various skill levels with technology. The candidate must be able to think quickly on their feet, exercising excellent judgment to know when to escalate when issue presents out of their comfort or knowledge level. The candidate should possess the following qualities: Ambitious, self-motivated, passionate, motivated, and driven The ability to “think outside the box” or reverse engineer Integrity (honest, sincere, respectful, trustworthy, ethical, reliable) Good judgment (using both reasoning and intuition) Good interpersonal maturity and teamwork Proactive and adaptable Strong communication skills (both internally and externally - customer facing) Seeking and able to commit to long-term employment Excellent customer service skills Organized - the ability to prioritize, escalate, and compartmentalize all issues / tickets so nothing slips through the cracks Passionate about both healthcare and IT with a desire to become engrossed in this incredible industry and highly motivated to continuously learn

Behavioral Health Associates (BHA) is an educational organization. We offer an academic learning environment integrated with behavioral support services for students diagnosed with emotional/behavioral disorders to empower the students in overcoming challenges and creating new stories for their lives. We currently have an opening for a full-time IT Helpdesk Technician. POSITION GOAL You will be the first line of defense for our users, providing efficient and friendly support across a range of hardwares, software, and network issues. ESSENTIAL DUTIES AND RESPONSIBILITIES Troubleshoot user issues related to desktops, laptops, chromebooks, iPads, Onescreen Interactive Whiteboards, projectors, software applications, network connectivity, as well as other devices and applications. Provide clear and concise explanations of technical concepts to users with varying levels of technical expertise. Document issues and resolutions to build a knowledge base and improve future support. Escalate complex issues to senior IT staff as needed. Maintain and update ticketing system and documentation. Stay up-to-date on the latest technology trends and best practices. Travel between our locations to support our various buildings and programs. Contribute to a positive and collaborative IT environment. Attend staff meetings as required. Follow any other job-related directions or duties as instructed by your supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES Experience in a technical support role, in an IT Helpdesk setting, preferred. Strong understanding of computer hardware, software, and networking concepts. Passionate about technology and willing to learn new things. Ability to work independently and as a team. Experience with Microsoft 365, Google Workspace, and Microsoft Office. Strong written and oral communication skills. Ability to problem-solve and methodical approach to troubleshooting. Certifications in IT support or related fields, preferred. Customer service experience, preferred. Basic knowledge of structured cabling, preferred. BENEFITS Full Time, Year-Round Paid Leave for Sick, Personal, and Vacation Days Time Off for Holidays Choice of Two Medical Plans, Dental, Vision and Voluntary Life Insurance Company Paid: Group Life Insurance and Employee Assistance Program Retirement Plan with Company Match up to 3% of your Annual Salary Tuition Reimbursement When applying to this position, please include a copy of your letter of interest, resume, current clearances and BHA's employment application. Click Here to complete BHA's Employment Application for Support Staff (Non-Teaching Positions) BHA is committed to a diverse and inclusive workplace. BHA is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.

The Enterprise Support Technician provides support to end user on a variety of issues. The Enterprise Support Technician maintains, analyzes, troubleshoots, and repairs end user systems, hardware, and peripherals. The Enterprise Support Technician also provides network, phone, video, and security support. The Enterprise Support Technician may be assigned project work to address needs of the County. This position must be capable of assigning, managing and documenting deployed inventory and exercises good inventory control practices. POSITION RESPONSIBILITIES: Essential Functions The duties and responsibilities of this position include, but are not necessarily limited to: Conduct problem analysis and ensure resolutions are made for PCs and other equipment in accordance with County policies and practices Provide remote and on-site assistances to County employees, municipal partners, and first responders to support the business functions of the County Install and/or troubleshoot enterprise equipment, end user equipment and peripherals Troubleshoot network-related issues such as disabled ports, patching, and tracing of bad cables Manage desk phones and extensions; set up or remove users using the Mitel Telephone System Conduct server patching to ensure County networks remain secure Serves as part of our cybersecurity response team Performs cybersecurity operations tasks as required MINIMUM EDUCATION AND EXPERIENCE: Associates degree in Information Technology, Computer Science, or other related field of study Minimum of three years' experience in a Help Desk setting, Desk-side support, IT field service, as an IT Technician, or other related experience Valid, state-issued driver's license required for travel to other County locations Any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Knowledge of cybersecurity best practices MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Ability to identify cyber security risks and emergent attacks Ability to provide Tier 2 support to end users Ability to work on-call and/or outside of normal business hours Ability to provide professional, courteous, and timely end user assistance Physical presence in the office is required Must maintain fitness for duty during scheduled “on call” periods Ability to handle stress. PHYSICAL DEMANDS: Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle, feel objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds a distance of 15 feet or less. WORKING ENVIRONMENT: Normal office environment This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.

The Enterprise Support Technician provides support to end user on a variety of issues. The Enterprise Support Technician maintains, analyzes, troubleshoots, and repairs end user systems, hardware, and peripherals. The Enterprise Support Technician also provides network, phone, video, and security support. The Enterprise Support Technician may be assigned project work to address needs of the County. This position must be capable of assigning, managing and documenting deployed inventory and exercises good inventory control practices. POSITION RESPONSIBILITIES: Essential Functions The duties and responsibilities of this position include, but are not necessarily limited to: * Conduct problem analysis and ensure resolutions are made for PCs and other equipment in accordance with County policies and practices * Provide remote and on-site assistances to County employees, municipal partners, and first responders to support the business functions of the County * Install and/or troubleshoot enterprise equipment, end user equipment and peripherals * Troubleshoot network-related issues such as disabled ports, patching, and tracing of bad cables * Manage desk phones and extensions; set up or remove users using the Mitel Telephone System * Conduct server patching to ensure County networks remain secure * Serves as part of our cybersecurity response team * Performs cybersecurity operations tasks as required MINIMUM EDUCATION AND EXPERIENCE: * Associates degree in Information Technology, Computer Science, or other related field of study * Minimum of three years' experience in a Help Desk setting, Desk-side support, IT field service, as an IT Technician, or other related experience * Valid, state-issued driver's license required for travel to other County locations * Any equivalent combination of experience and training which provides the required knowledge, skills and abilities. * Knowledge of cybersecurity best practices MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: * Ability to identify cyber security risks and emergent attacks * Ability to provide Tier 2 support to end users * Ability to work on-call and/or outside of normal business hours * Ability to provide professional, courteous, and timely end user assistance * Physical presence in the office is required * Must maintain fitness for duty during scheduled "on call" periods * Ability to handle stress. PHYSICAL DEMANDS: Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle, feel objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds a distance of 15 feet or less. WORKING ENVIRONMENT: Normal office environment This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Piper Companies is looking for multiple M365 & Intune Support Technicians for an on-site contracting opportunity with a healthcare network in Bethlehem, PA. Responsibilities for the M365 & Intune Support Technicians: * Provide desk side support for end users during a companywide Email and device migration project * Communicate with end users on solutions for login errors and other issues that may arise Qualifications for the M365 & Intune Support Technicians: * Experience with Microsoft 365 Platform and/or Intune Endpoint Management * IT Support experience working with end users for migration projects covering 1000+ devices * Excellent communication skills * Bachelors degree and/or relevant certifications preferred Compensation for the M365 & Intune Support Technicians: * Hourly pay rate $22/hr * Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays This job opens for applications on 1/8/2025. Applications for this job will be accepted for at least 30 days from the posting date. #LI-ZS1

The Respite Technician will assist the clients with daily living activities in the client's home. Our Respite Technicians are dedicated and compassionate. This opportunity is a Part Time position . Who we are: Neuropath Behavioral Healthcare provides Comprehensive Youth and Family Support Services to primary caregivers of children and teens with Developmental and Intellectual Disabilities, an opportunity for rest and relief, while engaging youth in therapeutic age-appropriate activities. Duties/Responsibilities: • Provides one-on-one care to youth and young adults when primary care giver is not available. • Ensure the safety and well-being of the client. • Gives simple emotional and psychological support to the client and other members of the household and establishes a relationship with client and family • Aids with daily living, including personal care such as ambulation and personal hygiene assistance. Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor. • Actively promotes client's mental alertness through involvement in activities of interest • Performs housekeeping duties such as cooking, cleaning, washing clothes and dishes, and running errands. Cares for individuals and families during periods of incapacitation, family disruption, and convalescence; providing companionship, personal care, and help in adjusting to new lifestyles. • Instructs or advises clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care. • Attends in-service training as required by regulation • Adheres to all Agency administrative and clinical policies and procedure • Participates in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services. Requirements Skills/Abilities: • Must possess a strong service orientation, including active listening, critical thinking skills, and close monitoring of clients. • Minimum of three references required • Must have an automobile and a valid driver's license • Must have proof of car insurance • Pass a criminal background check including fingerprinting Education and Experience: • High school diploma or equivalent required. • More than two years or experience preferred. Physical: • Prolonged periods of standing, bending and lifting. • Must be able to lift up to 50 pounds at times.

Production Techician - Special Product Starting at: $18.51/ hour No nights, No weekends, not mandatory overtime Whether you're a seasoned technology professional or just starting your career, EPC offers a great opportunity to grow your skills and be part of a team committed to excellence in IT asset recovery. As a Production Technician - Special Product at EPC you'll work hands-on with a variety of IT equipment, testing and processing networking equipment, data center hardware, and more. If you have a keen eye for detail, a passion for technology, and a drive to excel in a fast-paced environment, this is your opportunity to grow with an industry leader in recycling and remarketing. Brief Summary of Duties: Adhere to written procedures for testing, data removal, and factory resetting of networking equipment, appliances, and other data center hardware. Accurately document all conditional issues, system logs, product inventory, and data erasure records within EPC's Inventory Management Software. Conduct testing, diagnostics, sorting, and asset tracking of electronic devices to determine resale eligibility. Perform minor diagnostic tests to assess the functionality and condition of IT equipment. Consistently meet and exceed daily production goals while maintaining a strong focus on quality. Identify and report deviations from approved procedures to support process improvements and updates. Handle IT equipment efficiently, including packing/unpacking, wrapping, sorting, palletizing, loading, and transporting items within the warehouse using pallet jacks and carts. Other duties as assigned by department Experience and/or Education Requirements: Includes sitting, standing, bending, twisting, and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation. Strong technical aptitude with the ability to effectively use and adapt to new technology. Comprehensive knowledge of various computer systems, networking equipment, appliances, and other data center hardware. Proficiency in data entry and Microsoft Office applications, including Word, Excel, and Outlook. Basic math skills with the ability to quickly and accurately count IT equipment. Experience and/or Education Preferred: High School Diploma or GED. Associate degree in information technology or equivalent IT experience. A+ and Network + Certification Ability to type 50wpm or faster. At EPC, we offer a broad range of benefits including but not limited to: Competitive pay 401K with matching contributions Immediate PTO eligibility and paid holidays Full medical, dental and vision benefits for you and your family Company sponsored short-term, long-term disability & life insurance plans Career advancement opportunities Employee equipment discounts Extensive training and development programs Company volunteer opportunities An exciting career where every day is different A dedication to work/life balance and a holistic approach to employee support. EPC Veteran Advantage: Additionally, EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with an additional Veteran bonus after 90 days of employment. Equal Opportunity Employer E-Verify Employer We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer to our career page for more information.

Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at ************************* Job Title: IT Support Location: Raritan, NJ 08869 DURATION:- 9+ Months Local candidates only / W2 Job Description Experienced I/T Analyst support to perform enterprise computer job scheduling support. Responsible for review of requirements, coordination of agent installations, creation of change control and documented support contacts, creation and updates to batch job schedules using Cisco Tidal Enterprise Scheduling Tool. Ability to analyze and implement tasks for existing or proposed schedule changes. The candidate will consult and interface with internal project team members. Review requests, confirm requirements, creating new jobs and schedules, modifying existing jobs and schedules, completing adhoc jobs and schedules, and provide written and verbal status, update or create required documentation. Technical experience includes Tidal Enterprise Scheduler v5.3 or Tivloi Workload Scheduler (Maestro) v8.2, basic computer knowledge, MS Office products, general knowledge of enterprise batch job scheduling. Non-Technical- Excellent customer service, interpersonal, communication and team collaboration skills are essential. Ability to perform administrative tasks: Team scheduling, communications, meetings. Ability and willingness to learn Additional Information Thanks & Regards, Shipra Chauhan | Team Recruitment | Mindlance Inc | ************

One of our educational clients is looking for a computer technician to join their team. This person is required to be onsite in Schnecksville PA 3 days a week and will be onsite in Bethlehem PA 2 days a week at one of the clients the team supports. This person will be setting up and working on maintenance on chrome books. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ******************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements - 1+ year of experience in a help desk role - hands on troubleshooting experience - excellent communication null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ********************.

QuVa Pharma is excited to support the growth and development of our Information Technology Intern. This person will perform and assist with day-to-day tasks including but not limited to maintaining, troubleshooting and installing networking and ancillary equipment. Turn your passion for precision and your commitment to quality into a meaningful impact on healthcare across the US. This is a role working Monday through Friday from 8:00 AM to 4:00 PM based on site in our Bloomsbury, NJ location. What the IT Intern Does Each Day: Assist with install, test operations, troubleshoot, and maintain desktops, laptops, servers, and ancillary equipment Assist with recommendations for desktop, laptop, and ancillary equipment Analyze processes employed by Quva Pharma to utilize, design, implement, troubleshoot, improve, and maintain technology strategies, desktops, laptops, and ancillary equipment to meet business needs and improve the manufacturing process Evaluate, plan, test, and implement desktop and laptop system security and auditing Our Most Successful IT Interns: Are detail-oriented with strong verbal and written communications skills Motivates others, shares knowledge, builds high performing team, shows respect towards others, gives constructive feedback Display eagerness to learn and continuously improve, adapt quickly to change, and apply sound judgment Foster team environment, invest in team members and peers by inclusion and listening, recognize employees effectively, demonstrate trust Minimum Requirements for this Role: Legally authorized to work in the job posting country High school diploma or GED from recognized institution or organization required Must be actively pursuing a bachelor's degree from an accredited institution, with an anticipated graduation date within the next two years Must be in good standing with accredited institution where pursuing degree Microsoft Word and Excel skills Any of the Following Will Give You an Edge: MS Office (Outlook, Excel, PowerPoint, Word) skills. Understanding other technology platforms, a plus Problem solving, project management and communication skills are necessary, as is the ability to operate in a team Benefits of Working at QuVa: Set, full-time, consistent work schedule National, industry-leading high growth company with future career advancement opportunities About QuVa: QuVa is a national, industry-leading provider of pharmacy services, including ready-to-administer sterile outsourcing and advanced AI-generated insights providing clarity for revenue capture and inventory management. QuVa Pharma delivers essential medications in injectable formats critical for effective patient care. LogicStream, a QuVa company, partners with health systems to aggregate, normalize, and analyze large amounts of complex data through AI and machine learning tools that generate actionable insights supporting revenue optimization, inventory management, and inventory-related workflows. Through QuVa's integrated solutions, health systems can transform pharmacy management to achieve greater value by operating more efficiently and effectively as they deliver high-quality patient care. QuVa is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. QuVa's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with QuVa is “at will.”

For 35+ years we've been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced, customer-focused tech resource to our technical support team. The Technical Support Analyst ensures the delivery of world-class, 2 nd line, customer technical support for customers of Gateway Ticketing Systems. This role acts as a second line of support by aiding customers via telephone, email, and Gateway's Customer Portal. Utilizing technical support best practices and other resources, the TSA efficiently identifies issues, finds resolutions, and documents solutions while communicating to the customer. This position is in-office or hybrid and must be able to commute to the Gilbertsville, PA. Experience: Minimum 3 years of experience in customer service. Minimum 2 years of experience in technical support, help desk, or related field working directly with customers. Experience learning and supporting complex software products preferred. Core Competencies: Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer's network, SQL databases, and third-party systems. Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers. Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure. A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint). Travel up to 10% of the calendar year, which may include weekends and holidays. Job Description Triage technical support requests through various customer communication methods with expertise, patience, empathy, and urgency. Resolve technical support requests in a timely manner with consistent communication to the customer. Provide accurate and efficient management of reported issues, including clear documentation of all activity for each incident via the software defect system(s). Maintain proficiency in Galaxy modules covered in the System Administrator Certification Program. Provide on-call and backup support as required. Establish and maintain relationships with customer base. Collaborate with other departments to resolve customer issues and ensure high levels of customer satisfaction. Perform configuration work at customers' sites or attend support-related meetings with customers as required. General Duties: Complete all tasks and handle all situations in accordance with Gateway's Core Values. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations. Communicate in a clear, concise, and timely manner, including voicemail and email. Always promote and uphold the values, mission, and vision of the company. Read, understand, and comply with the Employee Handbook. Promote and adhere to all defined policies, processes, and procedures. Perform other tasks as required by management. Physical Demands: Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job. Ability to perform repetitive movement actions including walking, standing, and sitting for long periods of time to adequately perform the essential functions of the job. Ability to work in inside environmental conditions. Diversity and EEO statement: As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year. Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics. No agencies, please. We are not sponsoring visas at this time.