Technical Support Engineer Jobs in North Ridgeville, OH

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Title: Desktop Support Engineer Looking for 4+ Years of experience. Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Develop training materials and procedures, or train users in the proper use of hardware or software. Refer major hardware or software problems or defective products to vendors or technicians for service. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Prepare evaluations of software or hardware and recommend improvements or upgrades. Confer with staff, users, and management to establish requirements for new systems or modifications. Modify and customize commercial programs for internal needs. Inspect equipment and read order sheets to prepare for delivery to users. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we're passionately dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our HQ in Solon, Ohio. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. The Role: Are you driven to provide consistent, high quality work? Are you knowledgeable about software and databases? Do you enjoy training customers? Are you comfortable managing multiple projects and deadlines? If you answered “Yes” to any of these questions, you may be our next Technical Consultant! Our Technical Consultants work in a team environment while configuring and customizing our real estate software to clients' needs. You will manage implementation projects and train clients on our software. In the position, you'll learn and use SQL to solve problems. You Will: Work with clients to understand their needs. Turning business requirements into technical requirements and documented specifications. Presenting solutions to stakeholders (non-technical audiences) and soliciting constructive feedback. Convert client data using SQL and ETL tools. Migrate client database to MRI Cloud. Create reports using both MRI Toolkit and SSRS reporting. Collaborate with other team members to make the best decision around converted data. Learning from, and sharing knowledge and skills with your teammates to improve internal processes and impact. You Have: Client focus and a passion for quality Dedicated and conscientious with an attention to detail Strong organization, project, and time management skills Familiarity with working with databases Previous experience with SQL Previous experience with ETL tools Previous experience in programming a plus Professional communication skills with the ability to confidently articulate technical concepts to non-technical people and train others Bachelor's degree or equivalent work experience Previous experience in customer/client service or consulting is helpful Previous experience in data conversion is required We're obsessed with making this the best job you've ever had! We want our teams to love working here, so we've created some incredible perks for you to enjoy: Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group Enjoy peace of mind over yours and your family's health with our medical coverage options and HSA benefit Invest in our competitive 401k plan and help set you up for your future Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s) Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi' time a year Further your professional development and growth with our generous Tuition Reimbursement offerings Enjoy the flexibility of working from anywhere in the world for two weeks out of the year At MRI, our company culture is more than a talking point - it's what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Environmental Conditions This person will work predominantly in an office type environment. Physical Demands While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day. Mental Demands Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data. MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.

Reports To: Director of Custom Apparel Design & Operational Integration FLSA Status: Non Exempt Employment Type: Full time Position Overview: National Safety Apparel is a fourth generation, family-owned business that is proud to manufacture innovative safety apparel products in the USA. The primary function of a Technical Designer is to collaborate with others to develop new design concepts and ensure manufacturability / scalability of products at multiple manufacturing locations. The Technical Designer is responsible for facilitating production setup for new design concepts, maintaining location specific tech packs and patterns, and supporting Manufacturing teams with product lifecycle updates. Essential Job Functions: Product Design Create flat patterns for new design concepts based on customer specific requirements outlined by the sales team through the Sample Quote Request process. Should maximize material utilization, fit, function and the ease of assembly (e.g. drill holes for pocket locations, notches for trim, etc.) Translate design concepts into clear concise tech packs. Modify and revise existing designs to meet customer expectations Create & maintain sizing specs through grading and size chart creation. Product Integration Integrate new design/product concepts into a scalable manufacturing environment. Optimize garment production at various Manufacturing locations. Modify and revise existing designs to meet unique Manufacturing location needs and/or changes in specs or requirements. Work with Manufacturing to establish standard labor times. Product Development & Review Turn design concepts into functional prototypes and ensure production timelines are met. Evaluate construction, quality, efficiency, consistency, scalability, and manufacturability. Evaluate, prioritize, and implement process improvement/cost reduction projects for existing processes. Non-Essential Job Functions: Other duties as assigned Training: Provided on the job and supplemented with external seminars/classes as needed Qualifications: Education & Certifications: Bachelor's degree in apparel design or related field, or equivalent combination of education and experience. Experience: Adobe Suite, Microsoft Office, Gerber Accumark (or related CAD system) preferred. Key Competencies: Ability to thrive in a fast-paced, high energy and demanding environment required. Strong skills in organization, prioritization, time management and project management. Attention to detail and accuracy. Knowledge in pattern making and garment construction Ability to collaborate with internal and external partners to achieve positive results Physical Requirements: Long periods of sitting, computer work, and ability to travel to offsite facilities as needed. Working Conditions: Open concept office, manufacturing environment EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: Windows OS MS Office Active Directory RDPs IT Support Customer Service/Customer Experience Excel experience preferred Advanced focus on attention to details Self-starter/Team player Highly adaptable Positive attitude/disposition If qualified and interested, please reply using the link below. Desired Skills and Experience Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: * Windows OS * MS Office * Active Directory * RDPs * IT Support * Customer Service/Customer Experience * Excel experience preferred * Advanced focus on attention to details * Self-starter/Team player * Highly adaptable * Positive attitude/disposition If qualified and interested, please reply using the link below. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

The Store Maintenance Support Specialist will be responsible for managing day-to-day administrative and financial tasks, coordinating smaller projects with vendors, store team members, and other company partners, and utilizing the Maintenance portal to dispatch work orders or provide information to maintenance partners. This role requires strong organizational skills and the ability to effectively coordinate multiple projects and processes. KEY RESPONSIBILITIES: Field all incoming calls and communication from store/field team members; respond to all emails and voicemails within 24 hours. Manage special projects that require careful coordination with our vendors, various company partners, and store team members. Work in SAP to create/manage purchase orders and research invoices. Vendor management: Manage invoices and all form submission for special payments or setting up vendors in SAP. Process, code and send vendor invoices to accounting for payment. Assist with managing work order dispatch and providing information to our maintenance partners. Placing work orders for routine work. POSITION QUALIFICATIONS: High School Diploma or GED 1-3 years of related coordinator or administrative experience Retail construction experience Advanced computer skills and proficient with Microsoft Office Suite Excellent organizational, coordination, and task management skills Strong ability to work cross functional with various teams This position is a 12-month contracted role that will receive a 1099 and must be available to work hybrid on-site in the Akron, OH office.

The Maternity Care Support Representative serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry's maternity team. Upholds the mission, vision, values, and customer service standards of CHM. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Essential Job Functions Assist member inquiries via phone and email with time sensitivity in mind. Examine medical bill information to ensure accuracy and completeness. Verify and/or update member information as needed. Review member concerns and provide escalation to management when necessary. Connect members with Nurse Navigator for quality providers. An understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process. Thrive in a team environment and work well with others. Always maintain a professional demeanor Experience Requirements HS Diploma or passage of a high school equivalency exam Able to operate a PC, including working with information systems/applications. Previous experience with Microsoft Office programs Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.). Medical background is preferred. Knowledge of Maternity Global Fee/Stork Package preferred. Strong analytical, organizational, and problem-solving skills. Strong verbal and written communication skills along with active listening to provide exceptional customer service. Compensation commensurate on experience Prolonged periods of sitting at a desk. Perform other job duties as assigned by management. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

We are seeking a Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our staff. This role also has an opportunity to learning / developing their scripting skills to assist with our workflow. Key Responsibilities: - Provide technical support to clients via phone, email, or in-person, troubleshooting hardware and software issues, and resolving technical problems efficiently. - Collaborate with the IT team to identify opportunities for automation and script development to improve workflow and productivity. - Document all technical solutions, procedures, and troubleshooting steps for future reference. - Assist in the installation, configuration, and maintenance of software applications and systems. - Comfortable working with a command line interface. - Building access control management - Able to shift working hours for vacation coverage Qualifications: - A+, Networking+, Security+ are a great bonus but not required - Excellent problem-solving skills and ability to troubleshoot technical issues independently. - Good communication skills with the ability to convey technical concepts to non-technical users. - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously. - Experience with ticketing systems. - Python scripting experience is a plus - PowerShell experience is a plus - PowerBi is a plus

Overview Location: Onsite, Greater Cleveland Job Type: Full Time Work Authorization: US Citizen / GC The A.C. Coy Company has an immediate opening for a Support Technician role. Ideal candidates must have 2 years experience handling Computer-related hardware support and repair experience. Responsibilities Inspect, diagnose, and provide hands-on repair and maintenance to our products Evaluates documented resolutions and analyzes trends for ways to prevent future problems Fields incoming help requests from customers and documents all contact information Builds rapport and draw out problem details from customers Prioritizes and schedules service for issues/problems reported by customers. Escalates issues when required Records, tracks, and documents the problem-solving process, all decisions made, and actions taken through to the final resolution Applies diagnostic utilities to aid in troubleshooting Tests fixes to ensure the problem has been resolved Follow up on post resolutions Performs hands-on fixes at the bench level, including setting up and configuring printers, evaluating returned items, testing printers for functionality, and working with files and associated items Develops help sheets and knowledge base articles for internal and external users Accesses software updates, drivers, knowledge bases, and frequently asked questions and resources Qualifications Experience 2 years experience in Computing-related Hardware Support and Repair Knowledge of basic electricity/electronics, mechanics, test equipment such as oscilloscopes, voltmeters, and line analyzers as well as basic computer hardware Strong documentation skills Must have or be able to obtain a passport

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Technical Support Specialist- Software Integration you will provide Capital Equipment technical support to Customers, Partners and the Field Service Team to drive complete resolution of first response and moderately complex issues, along with providing Part Identification assistance. You will be expected to quickly address all incoming inquires delivering timely "service by phone" while delivering an overall extraordinary Customer experience. You must manage the situation to de-escalate while resolving the issue(s). As a specialist you will leverage remote diagnostics, your experience with the products, understanding of the theory of operation/safety hazards for the products and troubleshooting experience to resolve issues quickly. Inquires may include troubleshooting and corrective maintenance advice related to controls, electrical, IT/software, and electronics issues. In this role you will provide troubleshooting and connectivity support for audio and video needs. You will refer complex issues to Product Support Specialists and Senior Service Engineering staff. This is a hybrid role with the requirement of working onsite at our Mentor, OH, Corporate HQ, 2 days a week. What You'll do as a Technical Support Specialist * Maintain product knowledge, technical support reference material, and assists with review, recommending changes to maintenance manuals, engineering drawings, and other service support reference guides & documentation for all current and non-current STERIS Operating Room Integration (ORI) products. * Occaisionally contributes in validation qualification and serviceability review of new and old STERIS Operating Room Integration (ORI) software and hardware products. * Provide technical support and expertise on a broad range of STERIS products, past and present to internal and external customers, includes but not limited to Customers, sales, service and operational support employees via phone, computer or hardware systems. Assists others on-site (Customer) troubleshooting/technical support as required. * Help support Capital Equipment installation and software upgrade issues remotely. * Troubleshoot STERIS products, documents all critical failures in real time, independently develops solutions and initiates corrective action for issues while working directly working with field technicians, sales associates and/or customers to prevent future issues. * Provides periodic assigned on-call, after hour's technical support to internal and external customers as needed. * Act as the front line interface for Field Service Representatives, Specialists and Customers as it relates to technical troubleshooting. Assists with the development of support strategy and reports on the status of the repair as required. * Diagnose mechanical, hardware, software and systems failures utilizing remote monitoring software and a variety of diagnostic tools. * Identify areas of opportunity to improve the overall Employee and Customer experience. Offer alternative solutions where appropriate with the objective of developing Customer loyalty. * Handle RMA requests, and associated administatrive work to repair or replace Customer Equipment * Basic case management and documentation of service requests for issue handoffs and esclations. * Types of isses handled: password resets, VPN connection failures, software resets, troubleshooting failure to the source (hardware, software, cabling or network). Identifying and solving known issues that are in the manual or knowledge management system. The Experience, Skills and Abilities Needed Required: * Associates degree in one of the related fields: Engineering, Audio/Video, Computer Science, MIS, CIS or related field, or Bachelors degree and 1 year of experience preferred. * High school diploma or equivalent with 4 years of experience in servicing one or more fields: IT, Networking, Audio/Video, and or computer type equipment. * Demonstrated knowledge and experience in IT, Networking, Audio Video technologies and computer troubleshooting. * Ability to read wiring schematics preferred. * Ability to effectively resolve and communicate technical issues via telephone and email. * Must be available periodically outside of normal working hours. * Knowledge of Windows/Linux programing preferred. * Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added Holidays * Excellent Healthcare, Dental, and Vision benefits * Long/Short Term Disability Coverage * 401(k) with a company match * Maternity & Parental Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition Reimbursement and continued education programs * Excellent opportunities for advancement in a stable long-term career #LI-MM1 #LI-Hybrid STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours. Req ID: 46979 Job Category: Service/Technical Services Location: Mentor, OH, US, 44060 Workplace Type: Hybrid Life at STERIS STERIS Sustainability

Department/Division: Information Technology Title: IT Support Analyst Status: Full-time, exempt Schedule: M-F, 8:30 a.m. to 5:00 p.m. Job Summary: The IT Support Analyst will provide first-tier and second-tier support to a diverse population of students, faculty, and staff. This individual is part of the Client Services team and serves as one of the initial points of contact for troubleshooting all IT-related issues, including hardware, software, passwords, campus printing and network access. They are responsible for following and making recommendations to methods, policy, procedures, and work-flow plans. This position is located at 20 Beech Street and reports to the Director of Client Services. Job Duties and Responsibilities: The following outlines the primary functions of the position and is not to be considered a detailed description of all inherent duties. * Provide direct support to users requesting assistance with various devices, software utilization, campus printing and network connectivity. * Answer support desk phone calls and provide walk-in support. * Create, manage, install, and deploy computer images and software packages using Microsoft System Center Configuration Manager. * Prepare, install, update and deploy virtual desktops and software packages using a virtualization solution such as VMware. * Email support: reset passwords, unlock accounts, create mailboxes and user accounts. * Use remote access software to diagnose or assist users with problems. * Troubleshoot and configure hardware, software, mobile devices, encryption, cloud storage and internet browser issues. * Accurately record, update, and document incidents and requests into campus ITSM system and employ appropriate escalation procedures for unresolved tickets for timely and successful resolution. * Assist in maintaining a comprehensive knowledge base of user guides by ensuring that all necessary documentation exists and is up-to-date. * Create documentation, training videos and participate in cross-training with other staff members. * Assist with the hiring, training and mentoring of student assistants. * Assist with monitoring critical support issues during off-hours, swiftly acting on trouble or service outage situations. Provide on-call support and staffing for special events as needed. * Perform other duties as requested by the Director of Client Services, and CIO. Required Knowledge, Skills, & Abilities: * Strong team player, excellent communication skills both written and verbal with a positive focus toward user experience. Ability to interact with a diverse population to resolve incidents and requests. * Understands and values technology, keeps pace with industry practices, is eager to embrace emerging technologies. * Proficient with the Administration of Microsoft System Center Configuration Manager, and VMWare virtual desktop. * Familiar with Active Directory. * Proficient with Windows 10, 11, and mac OS as well as Office 365. * Strong technical aptitude with analytical, problem-solving, and troubleshooting skills. * Able to identify problems, use good judgment, prioritize, take action, and provide solutions. * Takes initiative without being prompted; utilizes strategic and innovative thinking. Qualifications: * Associate's Degree or vocational preparation in Computer Science or Computer Information Systems is required. Bachelor's Degree Preferred. * Relevant work experience in a technical support call center. Prior experience in an educational environment, preferably Higher Ed * Valid driver's license and the ability to pass a background check. * A personal smartphone with an active data, call, and text plan is required for work-related communications. Working Conditions and Physical Effort: Work is normally performed in a typical interior/office work environment. Must be able to lift and carry computer workstations and monitors a short distance. Must be able to work in an environment where a service animal is present. Compensation: A competitive wage plus a comprehensive benefits package that includes health and dental insurance, 12 days paid sick leave, 4 weeks paid vacation, 18 paid holidays, employer-paid long and short-term disability, 403(B) retirement plan, employer-paid life insurance, and tuition remission benefits for the employee, spouse, and dependent children. How to Apply: Review of complete applications will begin immediately and continue until the position is filled. Candidates should submit a resume and cover letter via the To Apply link on BW's Employment & Careers webpage: ***************************** Baldwin Wallace University is an EEO employer and educator. At BW, we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and we engage our community partners. Learn more at: ***************************

Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth. Summary: The Fiber Technical Support Specialist plays a crucial role in supporting the marketing, laboratory, and technical aspects of Fiber Reinforced Concrete products at Euclid Chemical. This office-based position in Cleveland, Ohio, primarily focuses on enhancing the company's North American business, with some involvement in international activities. The Specialist will collaborate on developing marketing tools, managing project lists, ensuring product compliance, and executing engineering calculations. This role also includes field support and representation at national tradeshows and conferences, involving occasional travel. Responsibilities: Develop and maintain marketing initiatives for concrete fiber products in coordination with the Marketing and Communications Group. Provide technical and engineering support for the Sales and New Business Development (NBD) teams. Assist the Engineering Manager in market development, product compliance, and sales training initiatives. Create and manage project lists and profiles for publication in trade publications, the company website, and other platforms. Identify and develop opportunities for new applications of Euclid fiber products, such as DOT applications, shotcrete, and wall systems. Prepare certifications and literature to ensure project compliance. Review technical documents, literature, and packaging for accuracy. Coordinate product testing programs in collaboration with internal and external laboratories. Assist in developing training programs for customers, internal teams, and trade organizations. Author technical publications and articles relevant to the field. Participate in planning and executing national and regional sales meetings. Monitor industry statistics and trends to inform strategic decisions. Provide monthly updates and actively participate in strategic and business-related meetings. Education and Experience: Bachelor's degree in a related field or an equivalent combination of education and experience. Professional Engineer (PE) designation preferred (or actively pursuing). A minimum of 2 years of experience in the cement and concrete field is preferred. Skills and Qualifications: Excellent communication skills, with fluency in English. Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents. Proficient in responding to inquiries from customers and regulatory agencies. Skilled in writing articles, speeches, and other publications that adhere to prescribed formats. Capable of presenting information effectively to top management and public groups. Proficient in PC applications, including word processing, spreadsheets, databases, and email systems. Strong aptitude for mathematical concepts, including probability, statistical inference, and geometry. Ability to apply mathematical concepts to practical situations, including fractions, percentages, ratios, and proportions. Strong analytical skills to define problems, collect data, establish facts, and draw valid conclusions. Proficient in interpreting complex technical instructions and managing various abstract and concrete variables. Travel: Approximately 10-15% of work time will involve travel. Why join our team? Euclid Chemical offers an attractive package for personnel, company benefits include but are not limited to: Medical, Dental and Vision coverage Life Insurance Short Term/Long Term Disability Parental Leave 401k with company match Defined benefit pension plan Generous vacation and holiday time Salary Range: $65,000 - $75,000 annually plus annual company bonus program Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

I am looking for a Help Desk/IT Support Analyst for a direct hire opportunity in Downtown Cleveland. I found your resume on line and would like for you to review the information below. If this description looks like an opportunity you would like to consider, forward me a clean version of your most current resume. If you know someone who may be a fit otherwise, feel free to share my contact information with them. ************ x208 or [email protected] Job Title: IT Support Analyst (Help Desk) Status : Non-exempt (overtime paid) Work Schedule: Th, Fri, Sat, Monday 12pm till 10pm SCOPE OF RESPONSIBILITY: IT Support is the team responsible for servicing support queries to the global IT support telephone numbers and mailboxes. The team is based in Cleveland, Ohio. IT Support Analysts are responsible for the initial contact and support of the end user community for Firm-wide hardware, business critical applications and simple networking issues by investigating, researching, troubleshooting and/or escalating issues in an efficient manner. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool (ServiceDesk Plus). The position reports to the local IT Support Manager with a dotted line to the remote IT Support Manager, forming an international support team. The IT Support Analyst is required to have a good working relationship with the end-user community, vendors and all other areas of the Technology department. PRIMARY DUTIES: Answers IT Support phones in a polite and professional manner and responds to support queries submitted by email and other means in a timely manner. Monitors IT Support voice mailbox. Obtains accurate and pertinent details and records all requests into the service desk management tool. Categorizes and prioritizes incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue. Escalates tickets which cannot be resolved to the appropriate technology teams, such as Technical Infrastructure, Systems Development, Practice Support, and office-level technology support staff. Assists in the resolution of all technology-related questions or problems. Areas of support include: Dell laptops and desktops, HP printers, Microsoft Office 2010, Legal MacPac, Best Authority, Nuance, iPhone, iPad, Android, BlackBerry and remote access tools. IT Support team maintains ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested. Reports relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate technology team. Assists with the communication of problems within the IT Support team and the Technology department using the Problem feature in the service desk management tool. Researches, develops and documents best practices and standard procedures using the knowledge management features of the service desk management tool. Shares knowledge and experience with colleagues across the department. Assists in the creation and review of end-user documentation to ensure accuracy and consistency. Assists with project work, such as testing new software, training new hires and providing insight into any end-user support issues on all new software and projects, as time permits. Other collateral duties, as assigned. Qualifications MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High School Diploma Three years computer-operations experience, preferably in a Windows environment Advanced educational courses are preferred SKILLS Experience of working within a customer service environment Knowledge of Microsoft Office Professional 2010 or earlier Knowledge of Microsoft Windows 7 or earlier Knowledge of desktop applications and their use in a legal environment Experience with PC-based systems, mobile devices and remote access tools Suitable IT qualification at NVQ level (or equivalent) is desirable PERSON SPECIFICATION Focus on customer care Ability to empathize with people Excellent communication and interpersonal skills Good attention to detail Good organizational skills Ability to work well under pressure Ability to multitask Additional Information Direct Hire

Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a plus! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Connectwise RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

This position requires a technically trained and self-motivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics. Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction. Interfaces with Technical Support leadership as required. Solicits information from other departments relative to Customer Support/Satisfaction. Responsible for the sale of consumable items and non-contract technical services. Analyse new and existing product trends affecting Customer Support/Satisfaction. Participates in procedural planning as required. Generates reports as required. Provides technical input and solutions relative to field service, training, sales and customer requirements. Prepares documentation to support diagnostic needs. Performs other miscellaneous duties as assigned. Job Qualifications Minimum two-year degree or equivalent course experience in computer science/equipment or electronics. Two to three years experience in field service/support. Minimum of 1 year telephone diagnostic/troubleshooting experience preferred. Proven oral/written communication and interpersonal skills. Previous technical sales experience. Knowledge of LAN/Ethernet required. Proficient keyboarding skills. Strong background in hardware, software, terminal emulation, and SCSI devices. Proven strength in UNIX or Windows based operating system. Capable of troubleshooting to resolution most problems with products supported. Must be self-motivated to keep current with technology. MUST HAVE Must be Bilingual French-Canadian Minimum two-year degree or equivalent course experience in computer science/equipment or electronics. 2-3 years experience in field service/support. Minimum of 1 year telephone diagnostic/troubleshooting experience preferred. Technical sales experience. Working knowledge of LAN/Ethernet required. Proficient keyboarding skills. Strong background in hardware, software, terminal emulation, and SCSI devices. Proven strength in UNIX or Windows based operating system. Capable of troubleshooting to resolution most problems with products supported. Must be self-motivated to keep current with technology.

Objective The IT Technician role will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software. Will also provide technical support for servers and network equipment on a local and remote scale. Requirements Position Responsibilities Identifies, investigates and resolves users' problems with computer software and hardware Fields support calls, helpdesk portal, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns Follows end user issues through to completion to ensure resolution and end user satisfaction has been achieved. Consults with users to determine steps and procedures taken to identify and resolve the problem Documents and logs all contacts and actions into IT helpdesk Applies knowledge of computer software, hardware, and procedures to solve problems Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions Collaborates with other staff to research and resolve problems Arranges service by software or hardware vendors to repair or replace defective products Maintains knowledge of technology innovations and trends Performs other related duties as assigned Perform maintenance and updates on servers Perform maintenance and updates of networking equipment Assist in creating technical documents and training material Assist in network upgrades/maintenance Participates in off-site travel to plant locations and other required facilities Involvement in company work groups who plan direction of the Information Technology strategy, work processes and procedures Involvement in customer and company focus groups Experience and abilities with the following technologies required: Excellent verbal and written communication skills Excellent interpersonal and customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations Excellent analytical and troubleshooting skills with the ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems Professional and pleasant telephone manner Ability to explain technical issues to technical and non-technical employees and customers Proficient with Microsoft Office Suite and related software Proficient with or the ability to quickly learn an array of computer hardware and software Responsible, able to manage time effectively and work efficiently, both with or without direct supervision Team oriented Education and Essential Functions Degree in Computer Science or related field preferred but not required. At least two or three years of experience in customer technical support is highly preferred. Interpersonal skills, specifically working with co-workers, end-users, and management Dependability Accessibility Travel Travel required (sites to include but not limited to OH, MI, NC. FL) Behavioral Traits Willingness to work collaboratively within a team Customer focused, attentive and responsive Proactive and independent with the ability to take initiative Shows good judgement in difficult situations Organized with attention to detail Shows accountability for efforts and results This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice Mack Industries, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Providence House Mission Statement Providence House keeps kids safe and families together, embracing them with support to enhance stability that strengthens communities. Reports to: Director, Operations and Strategy Major Functions: The Data Administrator is responsible for two facets of the organization which includes the day-to-day activities of organizational IT systems and software in addition to the design, development, implementation and maintenance of the organization's Apricot Client Management data system. IT Helpdesk Responsible for troubleshooting and resolving desktop environments and operating systems and/or escalating to managed service provider Installs and configures software and hardware Troubleshoots network performance and security issues Upgrades and maintains all hardware, software and other applications Assists in testing, analyzing and resolving issues related to Windows operating systems Plans and installs new and existing devices and workstations including new hire set-up Keeps track of technological advancements and trends and provide recommendations for budgeting, lifecycle, etc. Manages, monitors and supports all VoIP telephony, including firmware, upgrades, and configuration. Onboards new hires with organization wide phone and IT systems Attends quarterly meetings with One Link Technical Services Data Base Administration Responsible for the day to day database administration and operations including configuring, coding, documenting, monitoring, testing, training, reporting and maintenance of the Apricot 360 data system Oversees the development, coding and management of Apricot 360 client case management system; development and modification of system forms, scripts and reports based on changing agency protocols and services Serves as vendor liaison for Apricot and other assigned systems for data management, reporting, research and billing Monitors and ensures data security and compliance requirements for protected agency, client and donor software, network, data retention and file backup and storage Support for other organization databases as needed Data Analysis and Reporting Responsible for direct services data exports for funder reports, billable services tied to service data, grant requests, RFPs, and agency performance data for marketing and other purposes Develops and manages standard reporting dashboards, QA reports and KPI indicator reports Monitors sector benchmarks and researches with alignment of agency data tied to local and national KPIs Identifies and coordinates internal client services data collection needs within the agency Other Data Systems Support Provides support, coding, query, and technical assistance on other data systems as assigned including recommendations and lead on data systems conversion to improve tracking and reporting Provides technical assistance, including training and support, to staff on use of Apricot 360 and other assigned data systems. Assists in troubleshooting hardware and software issues Ensures that all necessary systems, data extracts and reconciliation files are processed by departmental deadlines and distributed in a manner consistent with federal, state and local privacy and security regulations Stays abreast of all federal, state and local regulations pertaining to current and future data processing systems and security standards Interfaces and works effectively with all levels of the organization Research and Evaluation Follow emerging research to ensure Providence House is informed of latest trends and aware of important studies related to services Serve as project manager for external evaluation efforts With Director of Programs and Director, Operations and Strategy, implement and manage internal systems for conducting ongoing outcomes measurement and assessment Coordinate development of agency goals with program team reflecting the impact of the agency's services Produce annual services and outcomes report to communicate agency outcomes internally and externally. Support External Relations team in disseminating data for outcomes and reports to funders, donors, and media/social media channels Provide data for publications, presentations, research resources, conference presentations, and briefing/white papers designed to inform stakeholders of the impact of Providence House services General Duties Strives to be culturally competent and supportive of diversity in both service to internal and external customers Attend and assist with the organization and execution of Providence House special events including Annual Luncheon, Deck the House, and other agency engagements or events as assigned Required Education and Experience Bachelor's degree in Computer Science, Information Technology, Analytics or related field required. Three to five years of experience in database administration, database architecture, application development or related field In-depth knowledge of computer hardware, software and networks Operating system support experience with an emphasis on Microsoft Strong Microsoft Office Skills (Word, Excel, PowerPoint, Outlook) Proficient in SQL Server Database, HTML and SAP BO required Experience with Python, Tableau, MongoDB, DAX, or R preferred Competencies Effective Communication Detail Oriented Builds Collaborative Relationships High-Level Integrity and Ethical Conduct Analysis and Problem Solving Effective Time Management Technical Expertise Adaptability and Flexibility Position Type/Expected Hours of Work This is a full-time, exempt position. Typical hours of work and days are Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. EEO Statement Providence House provides equal employment opportunities to all individuals regardless of their race, color, religion, creed, gender, age, sexual orientation, national origin, disability, marital status, veteran status, genetic information or any other characteristic protected by federal, state, or local law. In addition, reasonable accommodations for qualified individuals with disabilities may be made to perform the essential functions of the job.

$15/hour Must be 18+ At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also… Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries. Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices. Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices. Assist with configuration and testing of new hardware and software implementations. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy as we head into our 153rd year! As a member of our team, you'll… Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point. Availability to include some weekdays, weekends, evenings, and holidays.

General Description of Position: Perform installation of pre-configured equipment; install and test equipment. Provide technical support for applications to network operations; including initially receiving problem calls from the Help Desk either online or by telephone and troubleshooting the problem until it is resolved; then updating the problem ticket and entering the details of the problem. Requires excellent analytical and communication skills and the ability to multi-task due to simultaneous problem calls. Interactions are mostly with the system or application users. RESPONSIBILITIES (Non-inclusive) Answer, evaluate, and prioritize incoming issues, and requests for assistance from users experiencing technical problems. Respond to technical issues, resolve incidents, and escalate to appropriate parties as needed. Provide continuous status information to ensure customer satisfaction. Handle initial troubleshooting on network connectivity and performance problems. Provide initial support of copier fleet while managing features that correlate to these systems, including Equitrac, eCopy and Streem. Provide desktop hardware and software support for networking-provided systems. Provide and maintain inventory of equipment. QUALIFICATIONS Education/Training Associate's degree in Information Technology, preferably with a certificate or emphasis in Networking Three years of related work experience. Knowledge/Skills/Abilities Able to learn new network and telephony administrative and diagnostic software packages and systems as they become available Able to learn the College's network design to provide timely resolution to network problems. Must be able to communicate clearly and maintain effective interpersonal working relationships with network engineers and end users. Must possess good writing skills to maintain accurate documentation. Able to work independently, occasionally working under pressure to meet deadlines. Physical Activity Level The position duties involve mostly standing and walking, as well as lifting 25 lbs. frequently and 50 lbs. on occasion. CONDITIONS OF EMPLOYMENT This is a full-time, non-exempt, continuing-status staff position. Compensation for this position is at 08A on the Staff Salary Schedule with a firm pay rate of $20.94/hour. Full-time employees receive comprehensive college benefits including medical and prescription coverage; dental, vision, and life insurance; personal, sick, vacation, and holiday time; and tuition fee waivers. See Benefits for Full-time Staff. APPLICATION PROCESS Interested and qualified candidates should apply for this position through the college's Human Resources website. Please be prepared to complete these required steps: Answer all questions in the college's employment application (*please read the note below) Attach a current resume and a cover letter summarizing your interest and qualifications for this position. Applications will be accepted until the position is filled; however, application review will begin immediately. *To avoid difficulties when submitting your application, be sure your web browser (e.g., Google Chrome, Firefox, Internet Explorer) is updated to the latest version and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later. Lakeland Community College is an equal access and equal opportunity employer. We have a strong commitment to the principle of diversity and, in that spirit, seek a broad spectrum of candidates including women, minorities, people with disabilities and people over 40. Under-represented groups are encouraged to apply. If your disability requires special accommodation to participate in the application/interview process, contact the Human Resources Office at ************.