Technical Support Engineer Jobs in Milton, GA

Duluth, GA or St. Joseph, MO 9am-6pm The Veterinary Technical Support Specialist serves as a key technical resource by offering expert product support, compassionate customer service, and veterinary guidance on disease management and control. This role involves providing clear and professional communication via various channels (telephone, email, etc.) to veterinarians, veterinary support staff, employees, and animal owners regarding product inquiries, quality complaints, and suspected adverse events related to the use of products. Responsibilities: Provide veterinary support and guidance on products, including disease management, product usage, and control strategies. Respond to product-related inquiries, quality complaints, and adverse event reports from veterinarians, veterinary support staff, and animal owners in a professional and empathetic manner. Determine the appropriate course of action based on product specifications, customer needs, and company guidelines. Ensure compliance with all relevant U.S. regulations (FDA, USDA, EPA) concerning the capture, maintenance, and reporting of adverse events and technical complaints. Maintain current knowledge of GMPs, pharmacovigilance regulations, and complaint-handling procedures to uphold the highest standards of regulatory compliance. Deliver accurate information in response to customer queries and ensure resolution within established timelines. Record and document all customer interactions and incidents in accordance with BIAH SOPs. Support ongoing monitoring and reporting of adverse events and complaints to the appropriate regulatory bodies. Stay updated on new product developments, industry trends, and evolving regulations. Provide feedback to internal teams on recurring issues, potential product improvements, or customer insights. Qualifications: A Doctor of Veterinary Medicine (DVM) or Veterinary Medical Doctor (VMD) degree from an accredited veterinary school is required. Must possess a current and valid veterinary license in at least one state. A minimum of three (3) years of veterinary practice experience is required. Experience working in a regulated animal health environment, veterinary call center, or technical support role is preferred. Strong understanding of customer service needs within a regulated environment, including knowledge of applicable Good Manufacturing Practices (GMPs), pharmacovigilance regulations, and complaint handling compliance requirements.

The successful candidate will have solid knowledge of Windows Desktop, iOS, system imaging, application deployment methods, and desktop support. This role will be part of a small team that is responsible for the entire IT infrastructure. This is a hands-on and in-office role that includes all service desk support activities including (but not limited to) installing, configuring, and maintaining Windows Desktops, Smart Phones, Tablets, Printers, and various other types of hardware and software. Must have experience with Microsoft Windows 10/11, Microsoft 365, Microsoft server applications including Active Directory in a 24/7 working environment. Must be able to provide after-hours supportwhen necessary and provide remote support as needed. The candidate must have 1-2 years of experience working in a service desk support or system administrator capacity or similar role. This role requires after-hours communication. The position reports to the IT Support Manager, who manages the Service Desk team. Job Purpose: To support all end-user support including desktop, phone, laptop, iPhone/iPad services, tier 1 support for network, and infrastructure services, for employees. The candidate may interface with consultants and vendors to manage specialized hardware and software solutions. Main Duties: Performs general problem solving and assistance on diverse software applications, desktop/laptop solutions, iphones, ipads and other hardware systems for department users. Performs varied technical assistance and maintenance including end user troubleshooting, ticketing system documentation, conference room and facilities technology support. Analyzes service desk tickets and performs proactive problem management based on recurring issues related to IT services Coordinates and maintains network users provisioning, security policy assurances, tracking inventory levels of equipment and materials. Performs imaging, patch management, remote deployment, and access management functions for end user technology services Performs technical systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve system hardware, software, and network failures and conflicts. Participates in and researches new technologies to enhance user experiences, and provide high quality customer service support for IT services. Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices. Manages and maintains service desk related tools and platforms including (but not limited to) M365, Active Directory, MS Intune, FreshService etc. This includes designing, configuring, maintaining and using the tools to provide IT services to the firm. Maintains working knowledge of technology, equipment, applicable laws, regulations, standards and/or systems as it relates to end user systems. Develops and maintains knowledge management artifacts, SOP's and other knowledge collateral (for internal IT and external users) to enable smooth service desk operations Additional desirable experiences: Provides individual and/or group instruction and training on new or updated technologies. Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates. Experience and certifications in M365 Administration, Printer and Conference Room maintenance etc. Technical Attributes: Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications. Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications. Knowledge of current technological developments/trends in desktop and end user computing services. Strong interpersonal and communication skills and the ability to work effectively with peers. Strong focus on customer service and customer satisfaction Ability to determine computer problems and to coordinate hardware, software, and/or network solutions. Ability to analyze and resolve computer problems. Ability to communicate technical guidance and instruction to users and diagnose problems. Ability and willingness to become a subject matter expert & share knowledge with the rest of the team. Personal Attributes: 1-2 years as an IT support level one/two or similar role with at least 2 total years of information technology professional experience Able to prioritize, manage and track multiple activities and tasks over prolonged periods of time Excellent verbal and written communication skills Willingness and ability to assist those who are less comfortable with technology Flexibility to work on-site in a rotating shift schedule of 8 hours between 8am and 7pm Enthusiastic approach and “can-do” attitude Resilient, copes well under heavy workloads Strong problem-solving skills Must be able to work well on a small team and take on additional duties as needed Portray a strong sense of urgency with a focus on user satisfaction

As an IT Risk Senior Associate, you will get the opportunity to grow and contribute to our clients' business needs by helping them understand their business risks and assist in addressing risk in both proactive and responsive contexts for the Risk, Compliance & Controls Practice - all with the resources, environment, and support to help you excel. You'll collaborate with teams to execute and report on risk management, internal control and internal audit engagements that develop, assess, or improve the design and operating effectiveness of IT risk management and internal control activities. From day one, you'll be empowered by the greater Risk team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently. Your day-to-day may include: Actively participate in client engagements from start to completion, with a focus on executing and reporting on assigned project tasks that include co-sourced and outsourced IT internal audit, IT internal control assessments, IT risk management program assessments, tests of IT control design and operating effectiveness for Sarbanes-Oxley (SOX) and other compliance requirements, and helping clients design and implement IT controls Obtain an understanding of clients' industry, objectives, strategy, operations, processes, IT systems, and controls Execute IT control design and operating effectiveness test procedures based on engagement scope, and client environment risk factors Bring an innovative and analytical mindset to help our clients solve business issues and enable more efficient project execution Work with the project team and client to deliver services in accordance with project leadership and client expectations Work collaboratively with colleagues across Advisory Business Lines (ABLs) and with other Grant Thornton Service Lines (e.g., Audit Services and Tax Services) Meet or exceed defined performance metrics Other duties as assigned You have the following technical skills and qualifications: Bachelor's degree in Accounting, Finance, Information Technology, MIS, or a related field is required Minimum 2 years of related work experience with a professional services firm, or part of an internal audit function CISA, CISSP, CISM, CPA license/certification preferred Understanding of IT risk management and cybersecurity risk management standards (COBIT, NIST CSF, etc.) Experience in assessing the design and operating effectiveness of IT risk management and IT controls (IT general controls, application controls, etc.) for Internal Audit, SOX compliance, or other risk management activities Experience assessing configuration and controls of ERP systems (SAP, Oracle, PeopleSoft, JD Edwards) a plus Experience assessing configuration and controls of SAP ECC, S/4 HANA, etc. (BASIS and security administration, process controls, etc.) a plus Strong understanding of IT general controls, and current focus areas of external financial statement auditors Experience assessing GRC and Identity and Access Management (IAM) solutions a plus Experience assessing at least one (preferably multiple) operating system (OS/400, Windows, UNIX, etc.), database system (Oracle, SQL, etc.), and IT infrastructure / network component (domain controllers, firewalls, routers, intrusion prevention / detection solutions, etc.) Experience with ACL, IDEA, QlikView, QlikSense, Tableau, Spotfire, or other analytics and visualization solutions Ability to execute multiple engagements and completing priorities in a rapidly growing team environment Exceptional client service, communication, analytical, organizational and project management skills Strong computer skills, including proficiency in Microsoft Visio and Office Suite applications Can travel as needed

ADP Technology Services, Inc. seeks a Sr. Mgr, Client Tech Product Support at our Alpharetta, GA loc. respons. to oversee dvlpnt & exctn of scripts to ensure app code meets bus reqs & perform. stndrds. Bach's deg, in Comp. Sci, S/w. Engg. , Biotech, Info. Sys. , or a rel. field + 5 yrs of rel. exp. req. ADP will accept a Master's deg. + 2 yrs. rel. exp. 2 yrs. of exp. must incl: Work w/lg scale sec sys; Work w/in API ecosys; APIs to invstgt & resolve cmplx tech issues; Collab w/dvlpnt teams to address critical issues & implem. fixes; API design & archit; Collab w/highly tech teams, prod mngnt, & sr leaders to align API supp & infrast. mngnt w/goals & strtgs; API sec. ; Utilize exstng models & autom. tools to address API issues; Secure tranacts via APIs; Oversee bus critical clients & spprt escltns; SOAP Web Srvs; REST Srvs; HTTP/S, TCP/IP, SFTP, FTPS, & FTP; Integ. frwks, incl. Apache Camel; S/w dvlpnt exp using Java, Python, J2EE, MySQL, Micro-Srvs, Spring or Hibernate; Triaging prod. issues using mntrng sltns such as Splunk or AppDynamics; Machine Learning Mdls incl. Trad Mdls (Linear/Logistic or any CART mdls), Deep Learning Neural Models & frwks (Keras/TensorFlow); Provide insights on tech supp, infrast, & API srvs enhnc prod & drive bus growth; Commun w/ ext. users to undrstnd API-related needs & provide solns; Creation & mntnnce of cmprhnsv API doc, ensuring accrcy & user-frndlnss. To apply, please respond to req. 262353 at ************ adp. com. Alternatively, applicants may mail their resume to the following address referencing req. 262353: 1 ADP Blvd. , MS 248, Roseland, NJ 07068.

The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions Operates Care Logistics' 24/7 technical support services in partnership with Manager, Customer Support Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or phone Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms Serve as an advisor to post live customer technical resources or application administrators to isolate root causes of technical issues and guide customer on alternative solutions Represents company as first point of contact for technical issues for post live customers Exercise discretion and independent judgement to evaluate technical impact to customer operations, consider multiple possibilities for resolution and determine need to escalate issues resulting in the utilization of additional company resources based on severity Own coordinating triage, data collection, solution brainstorming, solution selection, solution execution and status communication during critical situations with multiple internal departments and customer resources Ensuring customer support problems are resolved promptly and effectively according to the support policies and procedures. This may involve working with other internal departments or external vendors to resolve more complex issues Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required Updating internal technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information. Maintaining technical knowledge by staying up to date with the latest company product developments and technical trends to provide effective technical support to customers Participating in after hours on-call, utilizing additional support staff and other Solutions Delivery resources as needed Reporting customer related activities, issues, escalations, and enhancements accordingly to management in adherence to support policies and procedures Providing assistance with customer data analysis and analytics requests Conducts job duties in accordance with the Corporate Values and Culture Respects all individuals without regard to their position. Understands that there is no class system. Seeks first to understand before responding, doesn't rush to judgment. Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me” Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. Communicates problems directly, not engaging in rumors or gossip. Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: Bachelor's degree or certifications in related technical field required Experience with Windows and Microsoft Office required 1 - 2 years of customer service experience preferred AWS Cloud experience desired Knowledge of Linux/Unix systems desired Knowledge of SQL desired KNOWLEDGE, SKILLS, AND ABILITIES: Ability to develop strong and productive working relationships with others Ability to form strong team bonds and enhance team performance Good organizational and quality management skills with ability to handle multiple, competing tasks and priorities Ability to cope with innovation and methodology changes in a fast-paced environment Good interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.) Good oral and written communication skills Good customer management skills Good time management skills Good observational skills to collect data and validate information Good critical thinking skills to resolve incidents quickly and consistently Good analytical skills with the ability to critically evaluate information gathered from multiple sources, reconcile conflict using independent judgement, relay high-level information with details to appropriate resources Ability to contribute to and maintain technical documentation

About Us: TinyMobileRobots is revolutionizing the way sports fields, parking lots, and other surfaces are marked. We design and manufacture cutting-edge autonomous linemarking robots, empowering our customers with efficiency, precision, and ease of use. We are a rapidly growing company seeking a dynamic and experienced Technical Support Team Lead to join our team and ensure our customers receive exceptional service. Job Summary: As the Team Lead, Technical Support, you will be responsible for leading and mentoring a team of technical support specialists, providing exceptional technical assistance to our customers using our linemarking robot technology. You will ensure timely and effective resolution of customer inquiries and technical issues, contributing to high customer satisfaction and loyalty. This role requires a strong technical background, excellent leadership skills, and a passion for customer service. Responsibilities: Team Leadership & Management: Lead, mentor, and motivate a team of technical support specialists. Schedule and manage team workloads to ensure timely response and resolution of customer issues. Conduct regular team meetings and performance reviews. Develop and implement training programs for team members. Foster a collaborative and supportive team environment. Technical Support & Troubleshooting: Provide expert technical support to customers via phone, email, and online channels. Diagnose and resolve complex technical issues related to the linemarking robots, software, and related systems. Document customer interactions and technical solutions in a clear and concise manner. Escalate complex issues to engineering or product development teams as needed. Maintain a comprehensive knowledge base of product information and troubleshooting procedures. Customer Relationship Management: Build and maintain strong relationships with customers, ensuring high levels of satisfaction. Proactively identify and address potential customer issues. Gather customer feedback and provide insights to improve product and service quality. Manage and resolve customer complaints and escalations. Process Improvement & Reporting: Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team. Monitor and analyze key performance indicators (KPIs) to track team performance and identify areas for improvement. Generate regular reports on support metrics and customer feedback for management. Contribute to the development of product documentation and training materials. Qualifications: Bachelor's degree in a technical field (e.g., Engineering, Computer Science, Information Technology) or equivalent experience. Minimum of 3-5 years of experience in a technical support role, preferably in a robotics, automation, or related industry. Proven experience leading and managing a technical support team. Strong technical aptitude and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Experience with Zendesk or other ticketing systems. Experience with GPS/RTK systems is a plus. Experience with robotic systems or automation is a strong plus. Valid driver's license and ability to travel as needed. Benefits: Competitive salary and benefits package. Opportunity to work with cutting-edge technology. Dynamic and collaborative work environment. Growth and development opportunities. If you have any question feel free to e-mail Global Service & Support Director Tina Stenshøj Kaysen at ************************ TinyMobileRobots is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a Palo Alto Networks GSI Systems Engineer for the Americas, you will be responsible for helping to drive go-to-market (GTM) development and outcomes with Palo Alto Networks' most strategic and impactful GSI partners (e.g. Wipro, Accenture, IBM). Your Impact As a member of our Global Palo Alto Networks GSI team, our SE will develop a localized technical partner plan that sets the table for how we will interlock our global and regional partner plan priorities and partner enablement objectives You will align with the Palo Alto Network regional Alliance Business Managers, SE's and Account Sales teams to drive partner awareness and enablement around joint solution offerings, sales plays and GTM campaigns where technical evangelism is required The SE will be part of the wider Palo Alto Networks SE community, providing support and access to deep technical training and enablement programs This role will encompass a wide range of activities including, establishing technical relationships, building partner awareness, preference and competency for Palo Alto Networks across technical partner personas In this role, you will help drive Palo Alto Networks Next Generation security platform & technology solutions adoption, deliver ad-hoc training, replicate best practices and demonstrate Palo Alto Networks products to partner technical personas and augment technical account team leads as and when it will help us establish a beach-head win for the Alliance In this role, you will deliver and promote enablement pathways to the partner that will ultimately enable them to establish Palo Alto Networks product, sales and implementation competencies You will also be expected to coordinate within the regional Channel SE organization, our Partner Program and Enablement Teams to resource specific regional partner meetings or activities, where local resources are required The ideal candidate will have prior experience of working across security domains, including network infrastructure, end point and cloud, within a large, strategic partner community Qualifications Your Experience BS CS or equivalent or equivalent military experience and 8+ years of experience as an SE, Channel SE or solutions architecture Experience selling, demonstrating, installing and troubleshooting network infrastructure security products Self-motivated, able to work alone and maintain focus but also work as part of a team Strong communication (written and verbal) and presentation skills, both internally and externally Strong problem-solving skills, ability to analyze complex problems and use a systematic approach to gain quick resolution, often under time demands Ability to understand business outcomes and lead technical discussions Superb organizational skills "Whatever it takes" attitude and motivation Experience of service based offering development, potentially as part of a Global Systems Integrator (SI/GSI), Managed Security Service partner (MSSP) or Consulting firm Experience working with Channel partners and understanding of a channel centric go to market approach Experience from companies in the enterprise networking security industry Additional Information The Team Our Palo Alto Networks Systems Integrator GTM Partner team is a group of hand-selected individuals that are focused on driving our technical relationship across GSIs. This focused and experienced team works directly with the GSIs, as well as internally and externally key stakeholders and constituents to operationalize and achieve our desired business plan outcomes. This role will be critical to ensuring we execute on time and on plan. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $198,000/yr to $273,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Product Support Specialist - Late Shift Support (2pm - 10pm EST) Department: Support Reports To: Support Manager Supervisory Responsibilities (if any): N/A Job Scope and Accountabilities: At Kahua, Product Support Specialists provide technical support to Kahua's customers and partners with their use of our Application Platform as a Service solution and our suite of applications for construction project management. Product Support Specialists are assigned a shift each workday where they use their expertise to analyze reported issues, determine root causes, and recommend solutions. Key Responsibilities: Consistently demonstrate Kahua's core values Utilize product knowledge, issue investigation skills, and prior experiences to troubleshoot and resolve reported issues Prioritize support issues and manage backlog of open tickets Consistently demonstrate patience and professionalism in all customer and team interactions Attention to detail Effectively communicate with customers and other Kahua employees Offer best practice solutions to user questions about the Kahua platform Replicate issues and determine proper escalation path to achieve resolution in a timely manner Assist new users with the onboarding experience Document problems, diagnostics, interactions, next steps, and solutions (knowledgebase) in a CRM tool Collaborate with peers, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution Follow up with customers to ensure accurate and timely resolution for their issues Provide an extraordinary customer service experience Identify opportunities for continuously improving our customers experiences with Kahua Strong written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change Must have a passion for learning and demonstrable intellectual curiosity Able to manage competing demands, multiple priorities, while remaining adaptable and flexible Willingness to work a defined shift based on customer volume Experience Required: 4+ years of performing construction software support experience, OR other relevant experience in support or similar industries may be considered in lieu of experience listed Education/Professional Qualifications: Bachelor's degree in business, engineering, IT, or construction preferred. Other relevant experience will be considered in lieu of one of the bachelor's degrees listed Interpersonal Skills: Ability to quickly learn software applications Strong attention to detail and organizational skills, confidence, curiosity, a desire to solve the puzzle Takes immediate action on assignments and uses own initiative to perform other tasks that help team achieve its goals Analytical thinking skills to help define test scenarios Ability to interact and communicate with team members, management, business sponsors, and non-technical clients Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the peers Ability to direct, assign, review, and provide critical feedback on the work of others in a constructive, solution-oriented manner Exhibits alignment with Kahua's Core Values of Teamwork, Customer Focus, Continuous Improvement, Performance and Work-Life Balance Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Kahua, we value a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at *****************.

Job Title: PC Workstation Refresh Technician - Intermiodate Schedule: On-site (5 days a week), 8 AM - 5 PM Salary: Based on experience Position Overview: seeking a PC Workstation Refresh Technician to support and manage our robust Microsoft-based network. The ideal candidate will have experience with Windows operating systems, Microsoft Office 365, MS Teams, and basic desktop and networking support. This role will focus on building and deploying new devices, troubleshooting hardware and software issues, and ensuring seamless network communication. Key Responsibilities: Provide support for a Microsoft-based network running Windows 10/11, Microsoft Office 365, MS Teams, etc. Offer basic desktop and networking support, including troubleshooting OS error conditions, IPConfig Command, Active Directory, DHCP, DNS, and Group Policy. Execute equipment replacement activities, including receiving, moving, and staging equipment for build/imaging. Conduct pre-deployment asset discovery by interviewing clients and scanning existing assets for applications and settings. Utilize KP tools to execute PC activity, including data transfer, recovery, and profile management. Collaborate with teammates to identify process improvements and escalate issues as needed. Update the asset management system to reflect work performed, and monitor daily activity. Perform PC hardware and software installation and maintenance. Troubleshoot network usage and resolve communication problems independently. Assist other technicians as needed. Required Qualifications: Minimum of 2 years of experience in PC support and deployment. Minimum of 2 years of experience in PC hardware troubleshooting and repair. At least 1 year of experience with direct client interaction and proven customer service. Proficiency in installing Windows, software, and applications. Strong attention to detail with the ability to follow written and verbal instructions. Quick learner with the ability to manage multiple tasks simultaneously while maintaining quality results. Professional appearance and behavior, including punctuality. Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Access). Adaptability to changes in processes or required activities. Commitment to learning and relating technical concepts promptly. Preferred Qualifications: Experience in healthcare IT is a significant plus. Mac experience is a plus. Physical Requirements: Ability to lift up to 50 lbs (requires two people) as needed, at least once a week. Regular lifting of up to 20 lbs as needed, at least once a week. Equipment & Travel: Technicians may be required to transport equipment valued at up to $3,000 in their personal vehicle. This may occur daily, with an average transport distance of 20 miles. Driving a KP vehicle may be required at some sites; technicians must be trained and certified to ensure insurance coverage through KP. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

We are seeking a Technical Service & Development Engineer to join our team at Hanwha Advanced Materials. This role will provide on-site customer support, diagnostics, and solutions. The ideal candidate will be local to Cartersville, GA, or willing to relocate prior to starting the role and have a background in Materials Engineering, Chemical Engineering, or related disciplines. Responsibilities: Includes but not limited to: Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Advanced Material's recommended processing guidelines Assist in identifying and reporting on competing product activities at customers Duplicate customer processes at Hanwha Advanced Material's laboratories to facilitate validation of new product developments, launch support, and quality issues Lead productivity improvement projects and other technical development efforts at strategic customer sites Learn to use analytical tools such as DMAIC and DFSS and learn problem solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issues Assist in developing and maintaining Hanwha Advanced Material's troubleshooting guidelines and lessons learned database Act as technical focal point at customer and Tier 1 representing the product and the company Address customer problems that are related to materials Coordinate technical support for analytical processes, samples, and technical meetings as needed to ensure successful commercialization and quality resolution. Communicate customer feedback on products (including quality issues) to engineering, Q.C., and Account Managers. Work with the Quality team to identify and resolve quality issues Write Technical Reports and Visit reports Travel Required: 60-70% (approximately) Required Education and Experience Bachelor's degree in Polymer, Materials, or Chemical Engineering; other disciplines may be considered based on experience Strong communication and interpersonal skills, open to listening and sharing experiences Strong comprehension and utilization of MS Excel, PowerPoint, Word, & Outlook Strong interpersonal and team skills A demonstrated ability to effectively make decisions Problem solving / analytical skills required Candidate must be a highly motivated, self-starter with effective communication skills, both oral and written Ability to analyze problems quickly and summarize effectively Preferred Qualifications: Prior Technical Service or Development experience Bachelor's degree in an engineering or technology field Experience with ISO quality systems, practices and procedures Experience in using data acquisition systems, data analysis, and reporting tools One to three (1 to 3) years' experience in film Manufacturing / PV Module Manufacturing. One to three (1 to 3) years' experience in Fill or Sheet Extrusion Processing Six-Sigma certification Bilingual in Korean and English

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico. Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives. We are seeking a talented and motivated Solution Engineer to join our dynamic team. As a Solution Engineer at GeekPlus, you'll be the primary point of contact with our partners and clients, who range from startups to Fortune 500 players. You will play a pivotal role in identifying and delivering comprehensive automation solutions tailored to our clients' needs. You'll team up with WMS/WES software Engineers and robotic implementation engineers to ensure the successful deployment of our robot-driven warehouse & manufacturing logistics solutions at customer sites. We want you to talk to us if you're excited about robots and rolling out a complex system! Responsibilities • Conduct in-depth consultations with clients to understand their specific warehousing requirements, challenges, and objectives. • Serve as a subject matter expert on Geek+ AMR products and solutions. Utilize your expertise to design, customize, and propose automation solutions that align with client needs, budget constraints, and industry best practices. • Prepare and deliver compelling presentations to clients, explaining the proposed solutions, benefits, ROI, and project timelines. • Align robot-driven solution design with general contractors and/or subcontractors in a project whose design interacts with robotic solutions and may impact overall warehouse/manufacturing logistics operations. • Create detailed technical documentation and reports, including solution architecture, diagrams, and system specifications. • Provide automation roadmap to customers based on business growth and transformation plan. • Stay updated on emerging warehousing automation trends, technologies, and best practices to provide innovative solutions to clients. Requirements • Bachelor's Degree in Supply Chain Engineering, Industrial Engineering, or related discipline • AutoCAD 2D layout proficiency is required • Proven experience in warehousing automation, logistics, or supply chain operations. • Strong knowledge of warehousing automation technologies and systems. • Exceptional problem-solving and analytical skills. • Excellent communication and presentation skills. • Ability to work collaboratively in a team and independently as required. • Project management experience is an advantage. • Mainstream WMS/WES/WCS integration experience is a plus but not required • Chinese/Mandarin proficiency is a plus but not required. • Willingness to travel to client or project sites as needed. GeekPlus is an Equal Opportunity-Affirmative Action Employer for Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

As one of the Southeast's largest general contractors, Choate Construction values our reputation as our most important asset. Our future success is built on the strength of our client relationships and our dedicated team of employees. Choate excels in both base and interior construction with office locations in Atlanta, Charleston, Charlotte, Nashville, Raleigh, Savannah, and Tampa. At Choate, we are not just constructing buildings-we are shaping the future. If you're looking to join a company that positively impacts communities and supports your career growth, Choate Construction is the place for you. About The Role We are seeking a Data Solutions Engineer to join our team in Atlanta! In this position you will play a key role in supporting the Data Solutions Manager and executive leadership. This position focuses on data management, engineering, and analysis to streamline and automate processes companywide. The Data Solutions Engineer will contribute to maintaining and improving organizational Dashboards and RPA, assist in project execution, and support critical initiatives led by the Data Solutions Manager. With a strong emphasis on collaboration and innovation, this role plays a key part in driving Choate's continued success in the construction industry. Key Responsibilities Develop and deploy Power BI dashboards and interactive reports to support decision-making. Utilize DAX (Data Analysis Expressions) to create advanced metrics and optimize Power BI reports. Identify inefficiencies, document business needs, and recommend process improvements. Clean, organize, and manage data for accuracy and integrity. Support company-wide automation efforts and assist in predictive analytics development. Assist in maintaining key reports, including the Company's Quarterly Scorecard. Provide data management and reporting support to leadership. Skills & Qualifications A bachelor's degree or equivalent experience in a related field is preferred. Strong technical aptitude and proven proficiency in Power BI, SQL, Excel (advanced functions), and data visualization are essential. Experience with data cleaning, automation (Power Automate preferred), and reporting is highly valuable. Strong business acumen, problem-solving skills, and the ability to translate complex data into actionable insights are critical for success. Bonus skills include basic Python or R and an understanding of machine learning concepts. Proficiency in Microsoft Office and database management is required. What We Offer: Employee Stock Ownership Plan (ESOP) Full Benefits 401(k) Profit Sharing Plan Matching Gifts Program Paid Time Off (PTO) Student Loan Reimbursement Program Clearly defined Company Core Values, Mission, and Vision Choate Construction Company is 100% employee-owned and provides excellent employment opportunities, where individuals work in a dynamic and challenging environment. The firm is built on the skills and the efforts of each employee and strives toward continuous development of a growing and prospering business. Choate Construction is an Equal Opportunity Employer and is committed to providing a safe work environment and to fostering the well-being and health of its employees. This position requires full-time work in our Atlanta office and does not offer remote or hybrid options. Choate is a Drug Free Workplace and pre-employment drug screening is required for all new hires. To learn more about our company, please click here .

Description): The Quality / Service Engineer will provide quality assurance for the production team to ensure that the best possible machine is leaving our factory. They will also interface with our customers to assist in commissioning, optimization, training, and troubleshooting as required. This position will help manage the fleet of active equipment and help minimize outages and downtime. The successful candidate will develop a strong technical knowledge of the ORC system, subsystems, and all components, as well the applications for the units. Reports To: Service Manager Status: Full time, Salary Exempt Performing Factory Acceptance Testing (FAT) on all product variants Developing quality-related “punch lists” for the production team Assisting with troubleshooting and fixing units as they come through the production process Developing red line “as built” drawings when necessary for production variations Assisting in project management and product development when sales fall outside the scope of our standard product offering Helping to maintain global tracking of the operating fleet Helping customers with startup and troubleshooting of our units, including root cause analysis as required Assisting with the development and maintenance of product documentation. Who We Are: ElectraTherm Inc. is a BITZER Group Company focused on the engineering and manufacturing of specialized waste heat to power organic Rankine cycle (ORC) equipment. We are a small dynamic company that has developed a new and innovative product line of Power+ Generators utilizing waste heat to provide direct distributed electrical power solutions. ElectraTherm Inc. is located in Flowery Branch GA. For more information, visit the company's website at ********************* Competencies (Knowledge, Skills & Abilities): Strong Microsoft Office skills Mechanically inclined Excellent communication skills Technical writing skills Strong computational ability (design calculations) Ability to work well as part of multiple teams Self-starter that can work with minimal oversight Requirements: Relevant Engineering degree with 2-5 years of work experience in engineering or customer service Experience with technical drawing and IEC electrical schematics Ability to use hand tools to perform electrical and mechanical work in electrical panels and on equipment as required Highly organized and motivated Must enjoy speaking to and working with customers Self-motivated and proactive with excellent communication skills Fluency in Microsoft office suite required Strong Microsoft Excel skills a must Willingness to travel internationally as necessary Work Environment: Office / Desk (typical office environment) Test Cell - Factor acceptance testing and development validations (indoor & outdoor industrial environment) Production floor - assisting production team / building prototypes (typical fabrication shop environment) Field work - commissioning assistance / troubleshooting (varies by site, equipment can be installed indoor, outdoor, agricultural, industrial plants, oil and gas, and municipal installations) Work hours - our global fleet requires support in time zones other than our HQ. Since we must support equipment and customers during the day around the world, this role will occasionally work outside of our standard work hours of 8-5 here in the US. Physical Demands: The employee frequently is required to stand, walk; bend; stoop; use hands; and reach with hands and arms. This position is very active and may require kneeling, crouching, crawling, and climbing. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. May be required to lift up to 50 pounds on occasion and 30 or more pounds on a regular basis. Employee Benefits: Medical Insurance (heavily subsidized by the Company) Dental Insurance Company paid Vision Insurance, $50,000 life insurance and Short and Long-Term Disability 2 Weeks Paid Vacation and 5 Paid Personal Days Education Reimbursement (must be approved by manager) 401(k) Plan where it matches dollar-for-dollar up to 4% of compensation; 100% vested immediately. Company Long Term Incentive Plan based on the profitability of the Company; 100% vested after 6 years on a graded scale Other Information Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees are required to follow any job-related instructions and to perform job-related duties requested by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This Job Description does not imply an employment contract. ElectraTherm is an at-will employer. ElectraTherm is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

*Fayetteville, GA* *8-Week Contract* *Monday-Friday, 8AM-5PM* We are hiring a team of Data Center Technicians to support our Fortune Top 50 global technology client. This is a hands-on role working inside of a new data center facility, where you will help with the prep work, cabling, and racking & stacking for the next wave of deployments. This is an 8-week contract with strong potential for future opportunities based on successful completion of this initial contract. _On-the-job training will be provided throughout the first week._ *Responsibilities:* * Maintain a high standard of safety, professionalism, and attention to detail. * Clean, scope, test, and install various cables such as power, Cat6, LC Fiber Connectors, and MTP cables. * Lay out and secure grounding cables. * Assemble server racks. * Stack MoR (Middle of Row) networking devices. * Complete pre-cabling from MoR (Middle of Row) to PRD (Pre-Rack Deployment) racks. *Skills Requirements:* * Prior work experience as a Data Center Technician or hands-on IT/Desktop/Field Technician. * Experience with cable cleaning, scoping, and testing. * Experience with racking, stacking, and patching. * Experience with MoR (Middle of Row) builds - installing network equipment in data centers. * Experience with pre- and post-cabling for racks. * Experience with AOC (Active Optical Cable) and fiber optics cables would be a plus. *Physical Requirements:* * Ability to lift up to 50 pounds and move large equipment. * Required to wear PPE (Personal Protective Equipment) such as composite/steel toe boots. * Must have reliable transportation, work onsite in Fayetteville, and pass a background check. Job Types: Full-time, Contract, Temporary Pay: $25.00 - $35.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Application Question(s): * Are you currently a US Citizen or Green Card Holder? * Are you currently employed at this time? * What is your desired hourly pay? * Do you have your own reliable vehicle to commute to Fayetteville? * Are you able to work onsite Monday-Friday from 8AM-5PM? * Would you be available to start as early as April 7th? * Are you able to lift up to 50 pounds? * Are you willing to undergo a background check, in accordance with local law/regulations? * How many years of work experience do you have with installing cables? * Are you currently living in Fayetteville or live within a 30-minute drive? * Are you willing to completing an 8-week contract? * How many years of experience do you have working inside of a data center? Work Location: In person

The Collections Support Specialist will be responsible for providing support to the Collections team by assisting in account reconciliation, processing perm placement fees, customer refunds, and invoice entry in customer portals. May also be asked to perform and oversee specific projects. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Portal billing & Account Reconciliation - 75% • Manages the entry of invoices for multiple customer portals • Account Reconciliation Reporting and Internal Customer Service - 25% • Creates Weekly AR and Commission Adjustment Reporting • Responsible for deposit and perm placement billing • Manages the response and distribution of team email correspondence SECONDARY FUNCTIONS • May work on special projects or other duties as assigned • Participates in month-end closing and reconciliation activities as needed • Communicates with Internal and External Customers QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS • High School Diploma or equivalent with 2-5 years of experience • Bachelor's Degree • College coursework in business and finance is strongly preferred KNOWLEDGE, SKILLS, AND ABILITIES • Ability to adhere to and exhibit the Company Values at all times • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams • Working knowledge of Salesforce or relative CRM systems • Working knowledge of document management systems • Ability to effectively manage multiple competing priorities in a fast-paced environment • Excellent communication skills - both oral and written • Ability to build strong business relationships at all levels • Strong interpersonal skills • Strong attention to detail • Strong organizational and time management skills • Ability to work independently and collaboratively • Solid critical thinking and creative problem-solving skills • Ability to consistently meet goals, commitments, and deadlines • Ability to work with sensitive information and maintain confidentiality

Are you ready to take charge of a dynamic IT environment where you'll lead critical infrastructure operations and ensure smooth, secure performance? This position offers the opportunity to drive innovation, lead automation initiatives, and contribute to the design of scalable, high-availability systems. If you thrive in a fast-paced environment, love solving complex challenges, and are passionate about optimizing IT infrastructure, this role is for you. This is a unique opportunity for a Data Center Systems Administrator who is passionate about innovation and efficiency. The role offers the chance to lead key infrastructure initiatives, optimize system performance, and shape the future of IT operations. Key Responsibilities Daily Operations & Incident Management: Oversee the daily management of IT systems, ensuring high performance and availability. Lead troubleshooting for system outages and performance issues, coordinating efforts with cross-functional teams. Conduct root cause analysis for major incidents to prevent recurrence. Monitor resource utilization and proactively plan for capacity upgrades or optimizations. Implement and maintain robust security policies, including firewalls, access controls, and intrusion detection/prevention systems. Review and approve changes through participation in change control board meetings. Generate regular performance and capacity reports to provide insights for strategic decision-making. Continuously identify and propose process improvements to enhance IT workflows and operational efficiency. Infrastructure Planning & Automation: Lead automation initiatives, developing scripts and tools to streamline routine tasks and workflows. Collaborate on the design of new systems and major upgrades with a focus on scalability, reliability, and security. Evaluate and select vendors for hardware, software, and services, ensuring the best fit for infrastructure needs. Design and implement high-availability solutions for mission-critical systems. Contribute to disaster recovery planning, including configuring and testing recovery sites for business continuity. Strategize cloud integration, balancing innovation with security and reliability. Design secure network architectures (e.g., DMZs, VLANs) to protect critical assets and segregate traffic. Develop comprehensive network security policies, including incident response plans and network segmentation rules. Collaboration & Compliance: Collaborate effectively across teams to drive projects forward and resolve conflicts. Ensure compliance with all company policies and industry standards. Maintain consistent, reliable attendance and availability, as required for this critical role. Qualifications Bachelor's degree or equivalent experience in Computer Science, IT, or related field. Expertise in data center infrastructure, including servers, networking equipment, storage systems, and related hardware. Hands-on experience with system monitoring and log analysis. Familiarity with industry standards and compliance requirements. Strong problem-solving abilities, with advanced skills in project management, customer service, and leadership. Experience in virtualization, with proficiency in VMWare ESXi and Nutanix AHV. Expertise in Hyperconverged Infrastructure (HCI). Proficiency with server operating systems, including Microsoft Windows Server and Linux. Solid experience with network management and monitoring tools. Competence in Active Directory (AD) Management, Exchange Management, and Office 365. Valid driver's license and a satisfactory driving record in line with company policies. TechTalent Squared abides by all Federal EEOC laws. TechTalent Squared is committed to equal opportunity employment for all employment practices, including hiring, training, compensation, benefits, promotion, termination, transfers, and reductions-in-force, for all individuals without regard to race, religion, color, national origin, sex, age, disability, veteran status, genetic information, sexual orientation or gender identity, or any other status under applicable law.

Experience and expertise required in the following: • Experience with network integration, exposure to SD-WAN, Cloudgenix, MIST or the similar network technologies • Planning, configuration, and migration of LAN and WAN network • Handling complex tasks, including device configuration, site installations, and coordination with various teams • Conducting site audits and carrying out configuration of devices including Cisco, Cloudgenix, Mist Wireless and Opengear • Coordinating with field engineers for undertaking physical site installations of equipment and site audits pre migration. • Building bills of materials for all network equipment required for the office. • Coordinating the cabling requirements from cabling vendor e.g. how many connections for AP's, what type of fiber is required for switches? • Planning network installations with the assigned project managers. • Working closely with relevant teams to undertake successful migrations (desktop support, real estate, Audio Visual, Security, etc. • Testing or troubleshooting device or circuit issues. • Complex cabling including media converters, for example copper to fiber converters. Travel: The Dedicated Contingent Worker must be able to travel to the office locations where some of the work will be conducted. Availability: Must be available to work on weekends, when required. Certifications: CCNA certification is a must.

Job Title: Cloud Network Engineer Start Date Is: 4/11/25 Duration: 1-year contract with opportunity to extend/convert Compensation Range: $35-45/hr W2 Job Description: We are seeking a Cloud Engineer to join our client's team. This hands-on position will support the technical integrity of both cloud and on-premises broadcast playout systems. You will work closely with a dedicated team to ensure continuous global broadcast feed operations and uptime for related infrastructure. Day-to-Day Responsibilities: Provide technical support for Cloud infrastructure, ensuring stability and uptime for Global Playout Services. Troubleshoot and support multi-channel playout automation systems, components, and media workflows. Monitor and configure systems to maintain a reliable on-air product. Understand and manage IP network connectivity, including TCP/IP, UDP, VLANs, and multicast protocols. Work with Network Management Systems (NMS), SNMP MIBs, and various server types (Windows/Linux). Document technical procedures, reference documents, and drawings for system configurations. Collaborate with internal teams and vendors for optimal hardware/software configurations and support. Must-Have Skills: IT Networking knowledge: Experience with IP configurations, trace routes, and general computer troubleshooting. Cloud knowledge: Basic understanding of AWS or similar cloud platforms. Remote troubleshooting skills: Proficiency in using tools like SSH, Telnet, or RDP for troubleshooting. Experience: At least 3 years working in an IT engineering role in a cloud-based broadcast or operational environment. Nice to Have Skills: Intermediate to advanced networking knowledge, SAN, or related training. Familiarity with firewalls, routers, Active Directory, and load balancers. Knowledge of broadcast automation systems, MPEG-4 encoders, and satellite transmission equipment. Preferred IT certifications (CCNA, AWS Certified Solutions Architect, VMware Associate, etc.) Soft Skills: Ability to work in a 24/7 environment with flexible hours, including weekends and holidays. Strong organizational skills with the ability to prioritize and handle multiple projects. Self-starter with minimal supervision and a team-oriented approach. Adaptability to quickly learn new technologies. Ability to work efficiently in high-pressure situations while maintaining excellent customer service Education / Certifications: Bachelor's degree in Computer Science, Electrical Engineering, or a similar technical field. Equivalent practical experience also considered.

Who we are Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an IT Application Support Team Lead who will oversee a portfolio of SaaS applications. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a IT Application Support Team Lead, your key area of responsibility will be to lead a team of talented IT Applications Specialists responsible for managing a large portfolio of enterprise infrastructure applications. This role requires strong people leadership skills along with the ability to provide technical leadership to the team around the design, configuration, implementation and maintenance of Geotab's infrastructure applications. Additionally, the Team Lead is accountable for maintaining a stimulating work environment with a strong focus on building a world class application support team and service offering. How you'll make an impact Lead in a Business Relationship Manager (BRM) type role by developing a strong understanding of the various key stakeholders across the organization, especially as it relates to the managed list of enterprise applications. Work closely with business owners in order to understand business needs and manage expectations of users being supported. Develop and implement strategies to identify technology direction to support the business strategy while maintaining security posture. Working with the team, provide advice and recommendations to management regarding technology direction and roadmap capabilities, features and functions aligned with the business while maintaining security posture. Manage team task assignments, work arrangements and other department expectations. Engage in high priority incidents and manage escalations with internal users, departments and third party vendors. Lead problem management to resolve recurring issues in a timely manner. Mature application and service line capabilities by automating application functionality and optimizing processes. Ensure team maintains relevant and current application documentation. Adherence to IT playbook for fully operationalized applications / services. Support team members including communicating team goals and identifying areas for skill development. Develop and facilitate technical training in collaboration with Geotab training teams and Learning Center. Provide project leadership and guidance to the team as SME. Oversee the activities and performance of direct reports: Provide direction in alignment with business plans and business strategy. Engage in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities. Collaborate and support employees during the performance management process, meeting KPAs and career development planning. Reporting monthly performance metrics for the team. What you'll bring to the role Post-Secondary Diploma/Degree specialization in Computer Science, Engineering or a related field. Professional certification in Information Technology (e.g. Google ACE, Google Professional Collaboration Engineer, Linux +, AWS) highly valued. 3 - 5 years experience managing or developing application teams. 3 - 5 years experience with Cloud Platforms (platform components and assembling applications). 3 - 5 years of experience in technical, functional & system support of IT applications. Thorough knowledge of Chrome, Windows and Linux OS installation, configuration, troubleshooting, and maintenance. Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion. Proven track record of coaching a team to success against evolving performance targets. Proven success with coaching and development of employees. Excellent verbal and written communication skills. Strong interpersonal relationship building skills. A strong team-player with the ability to engage with all levels of the organization. US Residents Only - Ability to pass a US Government Background Check and drug screening. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. Other employment statements: Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at ******************. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at ***********************. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.