Technical Support Engineer Jobs in Dryden, NY

Product Design and Support Specialist $55-67K Our client is seeking a Product Design and Support Specialist to provide technical support for their products and systems. This role involves assisting customers and sales teams, ensuring compliance with industry regulations, and supporting system design. It is ideal for a technically minded professional with strong problem-solving and communication skills. Key Responsibilities Provide technical support for product applications, installation, troubleshooting, and warranties Assist in system design and supply documentation for specifying entities Ensure compliance with codes, standards, and regulations Develop and deliver training programs for internal teams, sales, and customers Serve as a technical resource for manufacturers' representatives, distributors, and contractors Utilize AutoCAD, LoopCAD, and Microsoft Office Suite for design services and documentation Collaborate with regulatory bodies to ensure product compliance Support product testing and maintain design software and technical resources Qualifications and Experience Associate's degree in a technical or business field; Bachelor's preferred Proficiency in AutoCAD, LoopCAD, Microsoft Office Suite, and Adobe Design Suite Strong technical aptitude, problem-solving skills, and communication abilities Experience in customer service or sales support Skills and Abilities Ability to manage multiple priorities in a fast-paced environment Strong organizational and problem-solving skills Team-oriented mindset with adaptability to changing needs Willingness to travel as needed Tools and Software Utilized Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Adobe Acrobat, AutoCAD, Avenir LoopCAD Testing equipment (micrometers, gauges) This is an excellent opportunity to work in a dynamic technical role, providing critical support to customers and internal teams. If you have a technical mindset and a passion for problem-solving, we encourage you to apply. Submit your resume to ************************ for immediate consideration. CPS Recruitment is an equal opportunity employer.

IT Support Services Manager Department: Information Technology Reports to: VP of Information Technology Full-Time: A typical work schedule is standard business hours, 8:30 a.m.- 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects. Pay Schedule: Bi-Weekly Non-Exempt: Compensation starts at $85,000 and $100,000 annually, depending on experience. Benefits: Begin the first day after the first two full months of employment ****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person's contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee's unique value. Position Summary The IT Support Services Specialist oversees the help desk's daily operations and ensures efficient and effective resolution of technical issues across the organization. This role will manage IT support staff, implement best practices for service delivery, and collaborate with other departments to optimize IT systems and processes. This role ensures timely and effective resolution of technical issues while providing hands-on desktop support for complex problems. It is responsible for managing the help desk operations, mentoring team members, and ensuring that desktop systems are optimized for performance and reliability. Essential Functions The essential functions include, but are not limited to, the following: Help Desk Management Oversee the daily operations of the help desk team, ensuring timely and effective resolution of user issues. Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. Monitor help desk metrics (e.g., ticket resolution times, customer satisfaction scores) and implement necessary improvements. Train, mentor, and support help desk technicians, fostering a culture of continuous learning and professional growth. Act as an escalation point for complex or high-priority issues, resolving them promptly. Desktop Support Leadership: Provide advanced technical support for desktop systems, including hardware, software, and peripherals. Diagnose and resolve complex technical issues related to operating systems, applications, and network connectivity. Lead the deployment, configuration, and maintenance of desktop systems, ensuring they are secure, up-to-date, and optimized for performance. Manage inventory of IT assets, including desktops, laptops, and related equipment, and ensure proper lifecycle management. Collaborate with other IT teams to implement new technologies and improve existing systems. Customer Service & Communication: Serve as the primary point of contact for IT-related issues, ensuring high customer satisfaction. Communicate technical information clearly and effectively to non-technical users. Build strong relationships with employees and departments to understand their IT needs and provide proactive support. Strategic Initiatives: Identify opportunities to improve IT support processes and implement solutions to enhance service delivery. Stay up-to-date with emerging technologies and trends in desktop support and help desk management. Assist in the planning and executing of IT projects, such as system upgrades, migrations, and deployments. Key Performance Indicators (KPIs) Help Desk Ticket Resolution Time-Measure the average time to resolve IT support tickets, ensuring timely responses and efficient problem-solving. Customer Satisfaction Score (CSAT) - Track employee feedback on IT support services through post-ticket surveys to assess service quality and user experience. First Call Resolution Rate - Monitor the percentage of IT issues resolved on the first contact to evaluate the team's effectiveness in addressing problems without escalation. System Uptime & Performance - Ensure desktop systems, networks, and key IT services maintain high availability and optimal performance, minimizing disruptions. Team Productivity & Training Progress - Track help desk team performance, including the number of tickets handled per technician and participation in ongoing training to enhance skills and knowledge. Additional Responsibilities Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws. Physical Demands The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Frequent sitting, standing, and walking while troubleshooting and assisting users. Lifting and carrying IT equipment (e.g., desktops, laptops, servers, and peripherals) up to 50 pounds as needed. Bending, crouching, and kneeling to access equipment under desks or in server rooms. Fine motor skills are required to handle small computer components and repair hardware. Extended screen time for troubleshooting, system monitoring, and documentation. Occasional travel between office locations. Office setting with a mix of desk work and on-site support. Server rooms or data centers with varying temperatures and noise levels from cooling systems and equipment. Potential exposure to dust when maintaining hardware or working in storage areas. Fast-paced and deadline-driven environment, requiring multitasking and prioritizing urgent IT issues. Interaction with employees at all levels, requiring strong communication and customer service skills. Possible after-hours or weekend work for system maintenance, updates, or emergency support. Minimum Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or managerial role. Strong technical expertise in desktop support, including Windows and mac OS operating systems, Microsoft Office 365, and enterprise software applications. Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and remote support tools. Knowledge of ITIL frameworks and best practices for IT service management. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Strong leadership and team management skills, focusing on mentoring and developing team members. Exceptional customer service and communication skills, with the ability to interact effectively with all levels of the organization. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.

IT Support Services Manager Department: Information Technology Reports to: VP of Information Technology Full-Time: A typical work schedule is standard business hours, 8:30 a.m.- 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects. Pay Schedule: Bi-Weekly Non-Exempt: Compensation starts at $85,000 and $100,000 annually, depending on experience. Benefits: Begin the first day after the first two full months of employment The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person's contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee's unique value. Position Summary The IT Support Services Specialist oversees the help desk's daily operations and ensures efficient and effective resolution of technical issues across the organization. This role will manage IT support staff, implement best practices for service delivery, and collaborate with other departments to optimize IT systems and processes. This role ensures timely and effective resolution of technical issues while providing hands-on desktop support for complex problems. It is responsible for managing the help desk operations, mentoring team members, and ensuring that desktop systems are optimized for performance and reliability. Essential Functions The essential functions include, but are not limited to, the following: Help Desk Management * Oversee the daily operations of the help desk team, ensuring timely and effective resolution of user issues. * Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. * Monitor help desk metrics (e.g., ticket resolution times, customer satisfaction scores) and implement necessary improvements. * Train, mentor, and support help desk technicians, fostering a culture of continuous learning and professional growth. * Act as an escalation point for complex or high-priority issues, resolving them promptly. Desktop Support Leadership: * Provide advanced technical support for desktop systems, including hardware, software, and peripherals. * Diagnose and resolve complex technical issues related to operating systems, applications, and network connectivity. * Lead the deployment, configuration, and maintenance of desktop systems, ensuring they are secure, up-to-date, and optimized for performance. * Manage inventory of IT assets, including desktops, laptops, and related equipment, and ensure proper lifecycle management. * Collaborate with other IT teams to implement new technologies and improve existing systems. Customer Service & Communication: * Serve as the primary point of contact for IT-related issues, ensuring high customer satisfaction. * Communicate technical information clearly and effectively to non-technical users. * Build strong relationships with employees and departments to understand their IT needs and provide proactive support. Strategic Initiatives: * Identify opportunities to improve IT support processes and implement solutions to enhance service delivery. * Stay up-to-date with emerging technologies and trends in desktop support and help desk management. * Assist in the planning and executing of IT projects, such as system upgrades, migrations, and deployments. Key Performance Indicators (KPIs) * Help Desk Ticket Resolution Time-Measure the average time to resolve IT support tickets, ensuring timely responses and efficient problem-solving. * Customer Satisfaction Score (CSAT) - Track employee feedback on IT support services through post-ticket surveys to assess service quality and user experience. * First Call Resolution Rate - Monitor the percentage of IT issues resolved on the first contact to evaluate the team's effectiveness in addressing problems without escalation. * System Uptime & Performance - Ensure desktop systems, networks, and key IT services maintain high availability and optimal performance, minimizing disruptions. * Team Productivity & Training Progress - Track help desk team performance, including the number of tickets handled per technician and participation in ongoing training to enhance skills and knowledge. Additional Responsibilities * Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws. Physical Demands The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. * Frequent sitting, standing, and walking while troubleshooting and assisting users. * Lifting and carrying IT equipment (e.g., desktops, laptops, servers, and peripherals) up to 50 pounds as needed. * Bending, crouching, and kneeling to access equipment under desks or in server rooms. * Fine motor skills are required to handle small computer components and repair hardware. * Extended screen time for troubleshooting, system monitoring, and documentation. * Occasional travel between office locations. * Office setting with a mix of desk work and on-site support. * Server rooms or data centers with varying temperatures and noise levels from cooling systems and equipment. * Potential exposure to dust when maintaining hardware or working in storage areas. * Fast-paced and deadline-driven environment, requiring multitasking and prioritizing urgent IT issues. * Interaction with employees at all levels, requiring strong communication and customer service skills. * Possible after-hours or weekend work for system maintenance, updates, or emergency support. Minimum Qualifications * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or managerial role. * Strong technical expertise in desktop support, including Windows and mac OS operating systems, Microsoft Office 365, and enterprise software applications. * Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and remote support tools. * Knowledge of ITIL frameworks and best practices for IT service management. * Excellent problem-solving skills and the ability to troubleshoot complex technical issues. * Strong leadership and team management skills, focusing on mentoring and developing team members. * Exceptional customer service and communication skills, with the ability to interact effectively with all levels of the organization. * Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus. Note This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably. Immediate Mailing Services, Inc. is an equal-opportunity employer and values diversity. Immediate Mailing Services, Inc. is a drug-free workplace compliant with applicable ADA regulations. Immediate Mailing Services, Inc. is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age / Immigration Status / Criminal Convictions / Height / Weight, or any other protected class/status. Immediate Mailing Services, Inc. is committed to diversity and inclusion. We seek employees and customers from all backgrounds to join our teams, and we encourage them to bring their authentic, original, and best selves to work. Our employees are expected to do the same. All employment decisions are based on qualifications, merit, and business needs. The company is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable, including Veterans Disabled. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Please no 3rd parties or C2C. Must be a US Permanent Resident or Citizen. We are unable to sponsor currently. Pay Range: 25.00/hr. - 28.00/hr. depending on experience About the Role: We are seeking an IT Support Analyst to provide technical assistance across multiple locations. This role involves troubleshooting hardware and software issues, managing network infrastructure, and supporting user accounts and systems to ensure seamless operations. The IT Support Analyst will report directly to the Director of IT and play a key role in maintaining and enhancing the company's IT environment. Key Responsibilities: Provide technical support for hardware and software systems across the company. Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices. Manage user account creation, configuration, and setup. Oversee wireless network management and access point configuration. Administer Windows updates and Exchange Management Console. Maintain and manage file share permissions and network file share servers. Analyze and remediate hardware and system-related issues. Ensure optimal performance and availability of IT systems. Contribute to enhancing cybersecurity measures. Work independently, exercising sound judgment in resolving technical challenges. Automate routine tasks using scripting and develop basic programs to optimize IT operations. Provide first and second-level user support. Participate in on-call, off-hours support on a rotating basis. Qualifications: Education & Experience: Previous experience in IT support or a related role. Experience with Active Directory and Group Policy. Knowledge of Exchange (both 365 and On-Prem) and Office 365. Familiarity with networking protocols (TCP/IP, DNS, DHCP). Technical Skills: Strong problem-solving skills with attention to detail. Ability to troubleshoot and support hardware and software issues. Experience with Windows updates, network file shares, and cybersecurity measures. Basic scripting skills for task automation. Certifications (Preferred but not required): Cybersecurity-related certifications. Network+, CCNA, or equivalent networking experience. Experience with Office 365, MSSQL, and Hyper-V virtual server configuration. Knowledge of phone system configuration and maintenance. Soft Skills: Excellent communication skills, with the ability to explain technical concepts to non-technical users. A customer-focused approach and commitment to providing quality support. Team player who values knowledge sharing and continuous learning. Why Join Us? Competitive salary based on experience. Comprehensive benefits package, including health, dental, life, and disability insurance (short- and long-term). 401(k) & Roth IRA with company matching. Paid vacation and personal time. Employee Assistance Program. Employee purchase discounts. Opportunities for career growth in a rapidly expanding organization. ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to enhance security across various environments. As we expand, we're looking for a Technical Support Manager to join our Service Operations group. This position will be integral to developing and implementing technical support strategies in support of compliance with Service Level Agreement (SLA) requirements. Location: This position is onsite in our East Syracuse, NY office. Responsibilities: * Support high availability and reliability of Hidden Level's Airspace Monitoring Service (AMS) by providing persistent monitoring of operational components. Operational components contributing to service performance include: * AMS cloud environment * Distributed RF sensor network * Communications equipment (E.g., routers, modems) * Additional supporting IoT devices (E.g., networked UPS devices, remote relays) * Field and address service performance issues generated by both external customers and internal stakeholders. * Evaluate and implement tools in support of technical support activities. (E.g. ticketing system, customer interface mechanisms). * Work with Development Engineering and Service Engineering groups to support the creation of Tier 1 and Tier 2 technical support guidelines and documentation. * Provide direction and guidance to other technical support members. * Establish and drive adoption of escalation workflows for Tier 3 support needs. * Generate requirements for new or enhanced Health & Integrity Monitoring capabilities to support technical support activities (E.g. sensor health dashboards, or visualizations). * Communicate status of technical support issues impacting customers, to appropriate internal stakeholders including program managers and customer success managers. * Provide recurring feedback to product managers and engineering teams related to technical support trends that may justify service or sensor enhancements. * Own and manage the execution of remote preventative maintenance activities to update component device software, firmware, and associated subscription licenses. * Develop and monitor Key Performance Indicators (KPIs) relent to the performance of technical support operations. What We're Looking For: * A passion for providing top-tier support to end-users. * A proven leader with experience building teams and implementing new capabilities. * A strong communicator with a willingness to advocate for the needs of their team. * An eagerness to learn about new sensors and systems and a drive for continual improvement in their support and maintenance. Required Qualifications: * 7+ years progressive customer facing technical support experience with at least 2 years in a leadership or management role. * Associate's degree in a technical field, bachelor's degree preferred. * Demonstrated success in achieving and exceeding SLAs, driving customer satisfaction, and optimizing service delivery within a web services or managed IT environment * Proficiency with remote management and service desk tools and the ability to implement tools in a new organization. * Excellent analytical skills and ability to use data to drive decisions and efficiencies. * Experience troubleshooting devices running Linux-based OS * Strong IP-based networking skills * Familiarity with AWS Preferred Qualifications: * Professional certifications such as CompTIA A+, Network+ Compensation and Benefits: Hidden Level offers a competitive salary and a comprehensive benefits package, including health insurance, paid parental leave, flexible time off, 401(k) with employer contributions, life insurance, and disability insurance, and potential stock options. Salary Range: The anticipated salary range for this position based out of Syracuse, NY is estimated at $90,000 to $115,000 annually. Please note that the salary information is a general guideline only. Hidden Level considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Equal Opportunity Employer: Hidden Level is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category. Security Note: Due to the nature of Hidden Level's technology, only U.S. citizens can be considered for this position.

Rapid Response Monitoring is seeking a service-oriented IT Support Specialist to serve as part of 24x7 team maintaining 99.999% network and system uptime. Rapid Response Monitoring is a company driven by our tireless desire to protect lives and property by creating and leveraging the most cutting-edge technology possible. Supported by teams of experts in their respective fields, we provide best in class monitoring services for some of the biggest names in electronic and digital security, aging in place, and fire protection services. As an IT Support Specialist, you will provide technical assistance to the team members of Rapid Response with their hardware and software support requests. We are looking for an individual who can use their analytical and problem-solving skills while providing exceptional internal and external customer service. Salary Range $65,000 - $85,000 based upon experience. Responsibilities Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response s Ticket System Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques, and external resources Log all support requests in the ticket system and document all actions to include all follow up conversations, troubleshooting steps, and resolution Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques Recommend modifications to IT Support procedures to enhance the service provided by the department Remain highly organized and detail oriented Maintain a sense of urgency when completing tasks Basic Qualifications Minimum (2) year IT, Computer Science, Information Science, or related degree or equivalent Military Service Ability to work in multiple systems concurrently while providing support services Proficient computer skills (i.e., Word, Excel, Ticket Systems, Web Applications) Many of our positions require an extra level of screening to obtain Department of Defense security clearance Rapid Response prides itself in being a drug-free workplace Preferred Qualifications Experience in the alarm industry, including panel setup, configuration, and signal management Bachelor's degree in IT, Computer Science, Information Science, or a related field of study Familiarity with PowerShell for automation and system management Experience navigating and managing Linux servers CompTIA A+ certification or equivalent foundational IT knowledge Knowledge of Microsoft Active Directory and domain-joined infrastructure Experience working with Microsoft Office 365 administration and support COVID-19 Vaccine Requirements Must be vaccinated against COVID-19. We are not requiring boosters at this time. What awaits you at Rapid Response Medical, Dental, Vision, and 401k Paid vacation and sick time Wellness program and wellness days off Internal advancement opportunities The opportunity to make an impact on communities across the country every day About Us Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country. Additional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer.

The IT Help Desk Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support for diverse IT challenges from computer hardware and application issues to mobile devices. This in an in-office position in Syracuse, NY. KEY RESPONSIBILITIES: Respond to service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, offline servers, software updates, virus removal) Identifies, researches, and resolves technical problems of moderate complexity. Responds to telephone, email, and on-line requests for technical support. Documents, tracks, and monitors the client's problem using applicable systems and tools. Coordinate with other teams or departments to resolve service tickets Assist in the delivery and onboarding of Managed IT services Escalate unresolved issue to Tier II support level EDUCATION: Associates Degree in either Computer Science or IT is preferred Minimum one-year experience in a technical support or help desk center is preferred CompTIA A+ Certification is preferred SKILLS & QUAILIFICATIONS: Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications Ability to prioritize and multitask assigned issues in a fast-paced work environment Positive attitude of customer service and integrity Must be able to communicate with customers in a professional manner Demonstrate problem troubleshooting, root cause, and resolution skills BENEFITS Excellent benefit offerings including: medical, dental, vision, and supplemental insurance 20 days of paid time off Company paid life insurance and long-term disability insurance 401(k) plan with matching company contribution Paid training and certification opportunities Annual company store allowance “Our growth is mirrored by the quality of people we have invested in.” - Louis F. Usherwood, CEO Usherwood Office Technology is an Equal Opportunity Employer. Visit us at *****************

This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission. Your Role At Baxter This is where your support saves and sustains lives! The Lead Technical Support Technician role is onsite out of the formerly Welch Allyn branded products facility located in beautiful upstate New York in a bedroom community outside of Syracuse, Skaneateles Falls. This is a full-time position. The schedule would include working Monday - Friday, 9:30 AM EST - 6:00 PM EST. The ideal candidate would be local to Skaneateles, NY, and conduct a Hybrid model where they would report to the office on Tuesday, Wednesday and Thursday. What You'll Be Doing: Provide pre-sale and post-sale support to distributors and end users for Welch Allyn, Hillrom and Baxter products. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under minimum supervision. Provide telephone support to customers in an efficient manner. Provide day to day support to allocated team members to meet customer requirements. Ensure accurate processing and monitoring of customer orders, service notifications, and complaints. Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information. Process Request for Material Authorization (RMA) and provide RMA status information as needed. Proficient knowledge of customer centric organization standard processes. What You'll Bring: High School Diploma. 3+ years of experience; 2+ years in a customer focus role preferred Fluency in English. Proficient keyboard and computer skills, including functional knowledge of Microsoft Suite. Knowledge of SAP or similar processing system. Commitment to data integrity. Excellent trouble shooting skills and desire to drive process flow optimization. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $60,000 to $90,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Job Title Hot End Technical Support About Us: Anchor Glass Container Corporation, headquartered in Tampa, Florida, is a leading North American manufacturer of premium glass containers with six, strategically located production facilities throughout the US. Founded in 1983, Anchor serves many of the most iconic and recognizable consumer packaging brands in the beer, beverage, spirits and food industries. Anchor Glass Container Corporation strives to exceed customer expectations through unrelenting attention to detail. What we do goes beyond glass making. We find incredible meaning in all the small things that create enriching experiences for customers and consumers alike. Everything we do - creating, customizing, shipping, collaborating - we do with the customer's best interests in mind. Each solution is the result of a thousand-and-one details coming together in brilliant succession, thanks to our team of experts that do whatever it takes to make life easier and more enjoyable for our customers. With over 2,000 US-based team members, Anchor Glass has the size and scale to service all of your glass packaging needs, without the complexity and bureaucracy associated with larger suppliers. Excellence is in the details! Job Summary Oversees the development and implementation of manufacturing processes to maintain proper product functionality as well as cost efficiency. Ensures the engineering team and other manufacturing departments work together cohesively. Responsible for the development of equipment to aid in the manufacturing process. Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others. A wide degree of creativity and latitude is required. Responsible for implementing production procedures to optimize new and existing manufacturing processes. Researches and analyzes new and existing technologies and procedures and makes recommendations for designing/redesigning production processes. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. A wide degree of creativity and latitude is expected. MAIN POSITION RESPONSIBILITIES: * Provide technical support to plants for the set up, trouble shooting and operation of hot end forming equipment. * Audit and report on the condition of hot end forming equipment. * Assist in specifying types of equipment as well as contribute to the plan in terms of the installation of hot end forming equipment. * Assist forming departments in the reduction of glass defects and downtime. * Responsible for process control for the manufacturing of glass containers. * Design, document and test modifications for glass container forming equipment. * Assist in the development, improvement and implementation of new programs and processes including preventative maintenance programs and job change improvement. * Audit bottle forming equipment for condition. Recommend repairs or replacement. * Audit methods and procedures as well as SOP's related to the manufacturing process. Recommend plans for conformity. * Assist with the trouble shooting problems with glass container forming equipment: feeder mechanisms, gob distributors, delivery equipment, IS machines, IS machine timing systems, machine conveyors, ware transfers, cross conveyors, stackers and lehrs. * Assist in the installation, training, debugging and start-up of glass process manufacturing equipment. Make sure that the installations meet company current standards. * Develop and write technical operating procedures for glass container forming equipment. Assist the manufacturing plants with the implementation of these procedures. Revise the procedures as needed. * Evaluate new products and equipment supplied by outside vendors. EMPLOYEE QUALIFICATIONS: Requires a bachelor's degree or equivalent experience or at least 15 years of experience in the field or in a related area. Supervisory skills required. Must have detailed knowledge on the process and operation of glass container forming equipment and processes. Must have detailed knowledge on the process and operation of: feeder mechanisms, gob distributors, delivery equipment, IS machines, IS machine timing systems, machine conveyors, ware transfers, cross conveyors, stackers and lehrs from multiple manufacturers. Must be willing to travel 50 to 75% of time.

Technical Support Specialist 2, UHS Chenango Memorial Hospital Shift Day Hours per week: 40 Salary range: $22.89 - $32.76 per hour, depending on experience. Under direct supervision provides Help Desk support, phone, PC workstation, software and hardware support as well as basic network and infrastructure support for the organization. #IND1 Education/Experience Minimum Required: Four years college in Information Technologies or similar AND three years technical experience in a network environment OR 6 years technical experience in a computer environment Practical experience in the following: Windows server and workstation operating systems, Ethernet network equipment, TCP/IP, wireless technology, active directory, group policy and workstation configuration Preferred: Experience in healthcare industry License/Certification Minimum Required: Not Applicable Preferred: Technical certifications such as A+, CCNP, MCSE About United Health Services United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York's Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care. United Health Services employees and providers are “LOVED!” This means we're Living Our Values Every Day. Here, you'll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation. About New York's Southern Tier As an employee of United Health Services, you'll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We're a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada. ---- United Health Services in an Equal Opportunity Employer. United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at ***************

The IT Helpdesk Technician position is responsible for the delivery and support of IT services to the end user, including deployment of user computer hardware, software, printing/scanning, telephony, and other workplace technical services. This is a full-time onsite position. ORGANIZATION STRUCTURE The IT Helpdesk Technician function reports to the IT Infrastructure Manager. RESPONSIBILITIES Primary responsibilities of this role include the following: Desktop/Laptop Computer management Develop and maintain standard computer configurations for end-user computers Configure and deploy computers and associated peripheral equipment to meet the needs of the business. Maintain deployed computers through troubleshooting, repair and/or replacement Manage inventory, tracking and disposal of end-user IT equipment Desktop Software Management Install and configure general purpose end-user desktop software. Provide daily user support for installed desktop applications. Investigate, evaluate and recommend software applications to meet business needs Maintain inventory of installed desktop software Maintain software media and installation files Network Printer Support (including copiers/scanners) Installation of new network printers and network attached scanning devices Maintain network printers through routine maintenance, troubleshooting, repair and/or replacement Coordinate associated vendor-provided services User Account Management Perform user account management including user account creation, password resets, and granting/revoking system access. Special Purpose Computer Support Provide technical support for computers used as dedicated control systems for laboratory and manufacturing processes. Provide imaging and restore services for special purpose computers upon request of the business unit responsible for the equipment Management of computer, audio, and projection systems for conference rooms. Network Infrastructure Support (under the direction of the Network Administrator) Troubleshoot issues with site wire plant Basic installation of network/data wiring Routine configuration / maintenance of network hardware infrastructure. Phone System Support Add/Move/Change of endpoint devices Daily support for local phone system and associated devices Local technical point of contact for contractor interactions Manage inventory of desktop devices Business Application Support Provide user and administrative support for business applications as assigned. Documentation Develop and maintain system documentation Develop and maintain user training materials Corporate Coordination Work with peers at other Alvogen sites to develop and maintain corporate standards for service delivery Coordinate with peers on technology initiatives Manage local deployment of corporate initiatives associated with user services. Secondary responsibilities of this role include the following: Act as backup support resource for local servers and server applications. Other work as assigned by IT management. QUALIFICATIONS Available for full-time, onsite work. Education requirements: BS in information technology strongly preferred. AS degree or compensatory work experience would be considered. Work Experience: 3+ years Strong customer service mindset and inter-personal skills Highly effective working in a supportive, team-oriented work force GMP DECISION-MAKING AUTHORITY None “An Equal Opportunity Employer, including disability/vets.” “This role will offer a base salary that commensurate with experience and demonstrated skills with a range of $60,500 - $65,000.00

Full-time Description Lalor Family Dental, a trusted multi-office dental practice with over 60 years of experience, is looking for a detail-oriented IT Help Desk Support Specialist to join our team. In this role, you'll provide technical support, troubleshoot issues, and ensure all IT systems run smoothly across our offices. THIS ROLE IS NOT REMOTE! Key Responsibilities: Provide timely support for IT helpdesk tickets and follow up to ensure prompt issue resolution. Travel between dental offices to address network, hardware, and server issues. Troubleshoot and resolve Microsoft 365 issues, OS updates, drivers, and application installations. Manage Active Directory and Group Policy, automate workflows, and solve backend system problems. Collaborate with doctors, clinical staff, and management to provide professional and courteous support. Research and resolve complex issues beyond level one support, including difficult hardware and server problems. Requirements: Hands-on experience with troubleshooting IT systems and resolving issues. Knowledge of Microsoft 365, Active Directory, Group Policy, and server maintenance. CompTIA A+ and Network+ certifications preferred. Highschool Diploma or GED. Bachelors in IT related field preferred. Excellent communication and customer service skills. Ability to travel between multiple office locations as needed. Why Join Us? Family-owned practice with a supportive, growth-focused environment. Opportunities for career advancement. Health, Vision, and Dental benefits. Weekly pay and 401(k) with company match. Fun, company-sponsored events! Employee Assistance Program (EAP). Free parking If you're passionate about IT and want to work in a dynamic environment, apply today! Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment. Salary Description $35,000.00 - $60,000.00

Senior Community Support Professional Community - Prevocational Cortland, NY Job Title SR. COMMUNITY SUPPORT PROFESSIONAL Reports to Supervisor- Community Services Direct Reports NONE FLSA Status : NON-EXEMPT DSP Status : YES Full time To explore the full range of benefits please visit our website **************** $17.19-$20.71/hour - Placement in the range will be determined based on experience and other factors allowed by law This is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. GENERAL SUMMARY This full-time position provides services to individuals who receive prevocational services and/or community habilitation services to individuals through the implementation of service and support plans. Sr. Community Support Professionals may be assigned to work with any individual served in these service areas. Company Standards Maintains regular attendance and punctuality in order to provide quality habilitative services to individuals served. This position performs all hours at physical locations required for services for the individuals served including but not limited to community placements, individual's homes, retail stores, banks, fitness centers, etc. Work hours will also include required training at assigned JMM Murray and/or off-site locations. Follows all safety rules and regulations; wears and/or uses any required protective equipment while working; immediately reports any safety concerns or unsafe working conditions to Community Services management. Conducts all aspects of community services to individuals served in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations. ESSENTIAL FUNCTIONS Provides community services, which include site-based and community based prevocational services, community habilitation services or both, to assigned individuals. Duties include services related to their work at community-based employers, including JM Murray, support with work assessments and volunteer opportunities, food shopping, general purchases, fitness activities, self-care skills training, specific to individual goals as outlined in the applicable Staff Action Plans. Follows the schedule as assigned by the supervisor. Works cooperatively with others to ensure individuals receive service as scheduled and that requests by individuals for schedule changes are communicated to the supervisor. Provides services to individuals served in site-based prevocational services at JM Murray Rt 13 location, through assistance to improve their work skills and performance, enhancing their readiness for competitive employment. Maintains knowledge and training if assigned to this task as a functional back to another assigned Sr. CSP. Works directly with Operations Team Leaders and Supervisory Staff to ensure individuals are receiving the appropriate support to enhance their work skills and behaviors. Consistently coordinates and leads group activities. Duties include preparation for the group, ensuring there are supplies available for the activities, creating a group schedule, and communicating details of the group with other staff. Maintains knowledge and training if assigned to this task as a functional back to another assigned Sr. CSP. May assist the supervisor with providing shadowing experiences for new employees, showing new staff how to do various tasks such as signing out vehicles, signing out gas cards, etc. May be requested to attend specific life plan meetings and provides updates on activities individuals have been doing and feedback on their progress towards their goals. Provides supervisor with information and feedback regarding individual staff action plans and makes recommendations for modifications in order to enhance the skills and learning of individuals served. Provides safe transportation and on-site supervision to support individuals at community sites. If using a company vehicle, ensures it is left clean inside and free of debris, it has gas in it, and that first aid kits are on hand. Immediately reports any mechanical, safety or other needs for repair and maintenance to Community Services management. Ensures employee personal vehicles are in safe working order, clean inside and free of excess debris. Completes appropriate and timely documentation of services which includes the use of the JM Murray Electronic Medical Record, and the use of equipment such as a computer, laptop, and/or a tablet. Ensures that group activities are documented correctly so that billing for those services is accurate. Attends all required training and meetings, and maintains certifications and updates to training, as assigned. Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the DSP Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity. When assigned to the Rt 13 Operations location, and when not directly engaged in providing services or completing documentation, may also assist operations with general operations tasks in the areas where individuals served are working. Performs additional duties and responsibilities, as assigned. COLLABORATION INTERNAL Community services staff JM Murray Services, Operations and Administrative staff COLLABORATION EXTERNAL Care Coordinators and other community providers Families EDUCATION and EXPERIENCE High school diploma or GED required One year of experience working with individuals with developmental disabilities preferred KNOWLEDGE and SKILLS Ability to work both independently or as part of a team Sound decision-making skills and judgment; ability to perform job tasks as required with minimal supervision Good verbal communication skills and ability to adapt communication style to meet the needs of individuals served Good written communication skills and efficient use of technology Compassionate and caring Ability to lift, push, pull and move at least 50 lbs. OTHER REQUIREMENTS Requires a valid NYS Driver's License that meets Company standards; requires proof of NYS minimum insurance coverage. Requires clearance through a Background Check process that will include, but is not limited to, clearance through the NYS Justice Center, the Office of People with Development Disabilities (OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor Vehicles. WORKING CONDITIONS Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather. PHYSICAL REQUIREMENTS Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission. 0-24 % 25 -49 % 50 -74 % 75 -100 % Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment. X Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors. X External Conditions: Must be able to work in a position requiring exposure to the weather conditions. X Lifting: Must be able to lift unaided, at least 10lbs X Must be able to lift unaided, from 11-30lbs X Must be able to lift unaided, from 31-70lbs X Must be able to lift unaided, from 71-100lbs Must be able to lift unaided, over 100lbs Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials. X APPLICANTS I have reviewed this and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE EMPLOYEE I have reviewed this and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the . I have discussed any questions I may have about this job description prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE Sr. Community Support Professional V2024.07.09

CFCU Community Credit Union (CFCU) is seeking a talented Information Technology (IT) Specialist to join the department. The successful candidate will provide technical assistance and support to all Credit Union staff. This position will report to the IT Manager. Requirements & Responsibilities: * Provides ongoing support and technical assistance to all Credit Union staff with issues related to computer systems. * Assess infrastructure on a regular basis to ensure it continues to meet necessary demands. * Responds to queries either in person, over the phone, or through email. Investigates user problems and identifies their source; determines possible solutions; discusses testing and implementation of solutions with other IT Staff and IT Manager. * Performs troubleshooting of systems and applications to identify and correct malfunctions and other operational difficulties, coordinating with third party vendors as appropriate. Provides refresher training to staff on systems features as appropriate. * Installs and configures new and redistributed hardware throughout all credit union locations. Installs and configures software on credit union equipment. Performs hardware/software upgrades to existing computer equipment as needed. * Notifies users of new useful features available through product updates. Provides software and hardware support to credit union staff and volunteers by providing technical assistance for troubleshooting, maintenance, and repair of PCs, printers, terminals, etc. * Deploys and maintains physical and virtual servers located on-site including but not limited to patches, updates and hardware installations. * Monitor and validate Server backup processes and escalate issues in a timely fashion. Monitors and maintains licensing of software and hardware. * Monitor and validate Server backup processes and escalate issues in a timely fashion. Monitors and maintains licensing of software and hardware. * Instructs Credit Union employees on how to care for and maintain their equipment including but not limited to workstations, printers, and scanners. Assists staff in understanding procedures for data backup, network access, etc. * Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve the end user experience. * Provides supervisor with assigned reports in a timely, accurate manner upon request. Assists with application project-based work, as assigned. Reports significant and/or widespread issues to supervisor for escalation as appropriate. * Utilizes and maintains help desk tracking software. * Participate in cross training with other Information Technology staff. * Responsible for all Tier III vendor relationships and any other Tier IV or Tier V relationships as needed. * Performs responsibilities in accordance with all Credit Union standards, policies and procedures. * Assists in the purchasing, inventorying and tracking of IT inventory. * Performs other related duties as assigned. Desired Skills and Experience: * A minimum of 3 years of similar or related experience. * A four-year college degree or (2) Completion of a specialized course of study at a business or trade school with 10 years related experience or (3) Completion of a specialized and extensive in-house training or apprenticeship program and 15 years related experience. * Ability to identify and resolve computer system malfunctions and operations problems. * Ability to communicate technical information to nontechnical personnel. + * Excellent verbal and written communication skills. * Ability to learn and support new systems and applications. * Understanding of disaster recovery and server backup procedures. Equal Employment Opportunity: Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. #CFCU1

Provide timely and effective technical support to end-users via various channels (e.g., email, phone, in-person) for hardware, software, and network-related issues. Track, prioritize, and resolve IT incidents and service requests using our ticketing system, ensuring that all issues are resolved within established service level agreements (SLAs). Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components. Create, modify, and deactivate user accounts in various systems (e.g., Active Directory, email, applications) as per company policies. Install, configure, and update software applications and operating systems on end-user devices. Assist in the procurement of IT hardware and maintain accurate inventory records. Ensure that all systems and devices are compliant with company security policies and assist in implementing security best practices. Work closely with other IT team members and departments to implement and support IT solutions. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Minimum of 3 above years proven experience in providing IT support in a professional environment. Proficient in Windows and/or mac OS operating systems. Familiarity with Microsoft Office Suite and other common business applications. Basic networking knowledge (e.g., TCP/IP, DNS, DHCP). Experience with troubleshooting hardware and software issues. Ability to analyze and resolve complex technical issues independently. Qualified and Interested candidates can forward their CVS to ************************ using the job tittle as the subject of the mail.

Saab Inc. seeks a dynamic, results-oriented individual to fill the role of an Technical Support Engineer. The Technical Support Engineer provides support for a variety of Saab Inc. sensors and surface radars that are deployed domestically and internationally. The role will be based out of our headquarters in Syracuse, New York with occasional travel to customer sites. The ideal candidate must be highly motivated and committed to solving customer problems. A positive outlook, desire to help others, and the ability to listen and work collaboratively are crucial to success in this position. Responsibilities of the Product Support Engineer include: Applying company policies and procedures to troubleshoot, diagnose, and resolve a variety of technical issues independently or in collaboration with others. Performing routine monitoring and maintenance activities using existing procedures. Gathering and preparing data for investigation of customer issues. Using common diagnostic test equipment and software tools to investigate issues. Identifying degraded system performance and recommending methods for improvement. Responding to situations where first-line technicians have failed to isolate or fix problems in malfunctioning equipment or software. Providing both remote and on-site technical support to customers on multiple systems. Domestic and international travel opportunities. Occasionally, supporting other company functional areas such as installation. Compensation Range: $70,200- $87,800 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. Skills and Experience: Basic understanding of electronic systems. Basic understanding of analog, digital, RF, wired and wireless communications systems and networks. Effective use of problem-solving skills and analytical thinking. Ability to troubleshoot and resolve issues independently and in collaboration with others. Excellent oral and written communication skills. Familiarity with Unix, Linux and MATLAB desired. Must be a problem solver who is poised, mature and fully capable of professional interactions with customers and Saab Inc. personnel. Education & Experience: BA/BS degree in an engineering discipline and 2+ years of experience or 6+ years of equivalent military or aerospace experience Citizenship Requirements: Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen. Benefits: Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits: Medical, vision and dental insurance for employees and dependents Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability 401(k) with immediate vesting on employer match Tuition assistance Student loan assistance Wellness account, Care.com subscription and employee assistance programs Employee stock purchase program with employer match About Us: Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $16.5 per hour Salary Range: 16 - 16.5 We are an equal opportunity employer and participate in E-Verify in states where required.

About Us: Liberty Resources is a dynamic and growing human services agency that is a great place to work! Working for Liberty Resources means you'll have access to great career opportunities, benefits and a fun atmosphere. Our employees have passion around our values of service, excellence, and responsibility. Our rapid growth is providing exciting opportunities in all areas of our organization. Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We're committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes. IT Systems Engineer Position Summary: The IT Systems Engineer is responsible for designing, implementing, and maintaining information technology systems for Liberty Resources. Additionally, this role involves troubleshooting to ensure these systems operate efficiently and effectively. This includes support for hardware, software, and networks by analyzing business needs and defining system requirements to align with the organization's strategic goals. The role ensures optimal performance and security across the organization's infrastructure to support mission-critical operations. This position ensures smooth operation and integration of technological components. The Systems Engineer ensures that technology networks, servers, databases, and software applications function optimally throughout their lifecycle. IT Systems Engineer Job Responsibilities: System Design and Architecture Analyze business requirements to design and develop IT system architectures. Select appropriate hardware and software components to meet system needs. Create system diagrams and documentation to detail system functionality. Design and implement IT systems, including servers, networks, and storage solutions. Develop system architectures based on business requirements. Assess, plan, and migrate strategic workloads to the Azure cloud platform. Maintain hybrid cloud environments integrating on-premise and cloud systems. Implementation and Deployment Install and configure new hardware and software systems. Deploy and configure hardware and software to meet organizational needs. Migrate data to new systems both on-prem and in the cloud. Maintain and oversee virtualization environments (VMware). Deploy and maintain cloud-based solutions (Azure). Test and validate system functionality. Participate in the design and implementation of disaster recovery (DR) and business continuity plans. System Maintenance and Support Monitor IT infrastructure for performance, reliability, and security. Analyze and resolve performance bottlenecks and operational challenges. Perform regular updates, patches, and system backups. Monitor system performance and identify potential issues. Troubleshoot technical problems and resolve system outages. Apply system updates and patches. Provide Level 2 or Level 3 technical support to resolve escalated issues, such as complex system outages, advanced configuration errors, or integration conflicts. Security Management Implement security protocols to protect system data and integrity. Monitor for security threats and vulnerabilities. Remediate vulnerabilities identified by penetration testing or scans. Participate in DR testing to ensure data and systems can be recovered in emergencies. Automation and Scripting Develop scripts (e.g., PowerShell, Bash, Python) to automate routine tasks. Create and manage automation workflows for provisioning and configuration of deployed assets. Collaboration and Communication Collaborate with cross-functional teams to understand IT requirements and deliver solutions. Work with other IT teams (network engineers, database administrators, etc.) to ensure system integration. Communicate technical details to non-technical stakeholders. Provide technical support to end users. Coordinate with vendors for hardware or software issues. Documentation and Innovation Document system configurations, processes, and troubleshooting procedures to streamline future troubleshooting efforts and ensure knowledge retention for team members. Recommend and implement innovative solutions to improve IT services. Other Duties Conduct other duties as assigned. IT Systems Engineer Qualifications: Associate's degree or higher in computer science or related field. Experience will be considered in lieu of education. 4 or more years' experience supporting an IT department. Experience managing large and complex IT implementations, including familiarity with system monitoring tools such as Zabbix or SolarWinds. Microsoft 365 administration experience.

Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to enhance security across various environments. As we expand, we're looking for a Technical Support Manager to join our Service Operations group. This position will be integral to developing and implementing technical support strategies in support of compliance with Service Level Agreement (SLA) requirements. Location: This position is onsite in our East Syracuse, NY office. Responsibilities: Support high availability and reliability of Hidden Level's Airspace Monitoring Service (AMS) by providing persistent monitoring of operational components. Operational components contributing to service performance include: AMS cloud environment Distributed RF sensor network Communications equipment (E.g., routers, modems) Additional supporting IoT devices (E.g., networked UPS devices, remote relays) Field and address service performance issues generated by both external customers and internal stakeholders. Evaluate and implement tools in support of technical support activities. (E.g. ticketing system, customer interface mechanisms). Work with Development Engineering and Service Engineering groups to support the creation of Tier 1 and Tier 2 technical support guidelines and documentation. Provide direction and guidance to other technical support members. Establish and drive adoption of escalation workflows for Tier 3 support needs. Generate requirements for new or enhanced Health & Integrity Monitoring capabilities to support technical support activities (E.g. sensor health dashboards, or visualizations). Communicate status of technical support issues impacting customers, to appropriate internal stakeholders including program managers and customer success managers. Provide recurring feedback to product managers and engineering teams related to technical support trends that may justify service or sensor enhancements. Own and manage the execution of remote preventative maintenance activities to update component device software, firmware, and associated subscription licenses. Develop and monitor Key Performance Indicators (KPIs) relent to the performance of technical support operations. What We're Looking For: A passion for providing top-tier support to end-users. A proven leader with experience building teams and implementing new capabilities. A strong communicator with a willingness to advocate for the needs of their team. An eagerness to learn about new sensors and systems and a drive for continual improvement in their support and maintenance. Required Qualifications: 7+ years progressive customer facing technical support experience with at least 2 years in a leadership or management role. Associate's degree in a technical field, bachelor's degree preferred. Demonstrated success in achieving and exceeding SLAs, driving customer satisfaction, and optimizing service delivery within a web services or managed IT environment Proficiency with remote management and service desk tools and the ability to implement tools in a new organization. Excellent analytical skills and ability to use data to drive decisions and efficiencies. Experience troubleshooting devices running Linux-based OS Strong IP-based networking skills Familiarity with AWS Preferred Qualifications: Professional certifications such as CompTIA A+, Network+ Compensation and Benefits: Hidden Level offers a competitive salary and a comprehensive benefits package, including health insurance, paid parental leave, flexible time off, 401(k) with employer contributions, life insurance, and disability insurance, and potential stock options. Salary Range: The anticipated salary range for this position based out of Syracuse, NY is estimated at $90,000 to $115,000 annually. Please note that the salary information is a general guideline only. Hidden Level considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Equal Opportunity Employer: Hidden Level is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category. Security Note: Due to the nature of Hidden Level's technology, only U.S. citizens can be considered for this position.