Technical Specialist Jobs in Powder Springs, GA

The successful candidate will have solid knowledge of Windows Desktop, iOS, system imaging, application deployment methods, and desktop support. This role will be part of a small team that is responsible for the entire IT infrastructure. This is a hands-on and in-office role that includes all service desk support activities including (but not limited to) installing, configuring, and maintaining Windows Desktops, Smart Phones, Tablets, Printers, and various other types of hardware and software. Must have experience with Microsoft Windows 10/11, Microsoft 365, Microsoft server applications including Active Directory in a 24/7 working environment. Must be able to provide after-hours supportwhen necessary and provide remote support as needed. The candidate must have 1-2 years of experience working in a service desk support or system administrator capacity or similar role. This role requires after-hours communication. The position reports to the IT Support Manager, who manages the Service Desk team. Job Purpose: To support all end-user support including desktop, phone, laptop, iPhone/iPad services, tier 1 support for network, and infrastructure services, for employees. The candidate may interface with consultants and vendors to manage specialized hardware and software solutions. Main Duties: Performs general problem solving and assistance on diverse software applications, desktop/laptop solutions, iphones, ipads and other hardware systems for department users. Performs varied technical assistance and maintenance including end user troubleshooting, ticketing system documentation, conference room and facilities technology support. Analyzes service desk tickets and performs proactive problem management based on recurring issues related to IT services Coordinates and maintains network users provisioning, security policy assurances, tracking inventory levels of equipment and materials. Performs imaging, patch management, remote deployment, and access management functions for end user technology services Performs technical systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve system hardware, software, and network failures and conflicts. Participates in and researches new technologies to enhance user experiences, and provide high quality customer service support for IT services. Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices. Manages and maintains service desk related tools and platforms including (but not limited to) M365, Active Directory, MS Intune, FreshService etc. This includes designing, configuring, maintaining and using the tools to provide IT services to the firm. Maintains working knowledge of technology, equipment, applicable laws, regulations, standards and/or systems as it relates to end user systems. Develops and maintains knowledge management artifacts, SOP's and other knowledge collateral (for internal IT and external users) to enable smooth service desk operations Additional desirable experiences: Provides individual and/or group instruction and training on new or updated technologies. Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates. Experience and certifications in M365 Administration, Printer and Conference Room maintenance etc. Technical Attributes: Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications. Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications. Knowledge of current technological developments/trends in desktop and end user computing services. Strong interpersonal and communication skills and the ability to work effectively with peers. Strong focus on customer service and customer satisfaction Ability to determine computer problems and to coordinate hardware, software, and/or network solutions. Ability to analyze and resolve computer problems. Ability to communicate technical guidance and instruction to users and diagnose problems. Ability and willingness to become a subject matter expert & share knowledge with the rest of the team. Personal Attributes: 1-2 years as an IT support level one/two or similar role with at least 2 total years of information technology professional experience Able to prioritize, manage and track multiple activities and tasks over prolonged periods of time Excellent verbal and written communication skills Willingness and ability to assist those who are less comfortable with technology Flexibility to work on-site in a rotating shift schedule of 8 hours between 8am and 7pm Enthusiastic approach and “can-do” attitude Resilient, copes well under heavy workloads Strong problem-solving skills Must be able to work well on a small team and take on additional duties as needed Portray a strong sense of urgency with a focus on user satisfaction

Duluth, GA or St. Joseph, MO 9am-6pm The Veterinary Technical Support Specialist serves as a key technical resource by offering expert product support, compassionate customer service, and veterinary guidance on disease management and control. This role involves providing clear and professional communication via various channels (telephone, email, etc.) to veterinarians, veterinary support staff, employees, and animal owners regarding product inquiries, quality complaints, and suspected adverse events related to the use of products. Responsibilities: Provide veterinary support and guidance on products, including disease management, product usage, and control strategies. Respond to product-related inquiries, quality complaints, and adverse event reports from veterinarians, veterinary support staff, and animal owners in a professional and empathetic manner. Determine the appropriate course of action based on product specifications, customer needs, and company guidelines. Ensure compliance with all relevant U.S. regulations (FDA, USDA, EPA) concerning the capture, maintenance, and reporting of adverse events and technical complaints. Maintain current knowledge of GMPs, pharmacovigilance regulations, and complaint-handling procedures to uphold the highest standards of regulatory compliance. Deliver accurate information in response to customer queries and ensure resolution within established timelines. Record and document all customer interactions and incidents in accordance with BIAH SOPs. Support ongoing monitoring and reporting of adverse events and complaints to the appropriate regulatory bodies. Stay updated on new product developments, industry trends, and evolving regulations. Provide feedback to internal teams on recurring issues, potential product improvements, or customer insights. Qualifications: A Doctor of Veterinary Medicine (DVM) or Veterinary Medical Doctor (VMD) degree from an accredited veterinary school is required. Must possess a current and valid veterinary license in at least one state. A minimum of three (3) years of veterinary practice experience is required. Experience working in a regulated animal health environment, veterinary call center, or technical support role is preferred. Strong understanding of customer service needs within a regulated environment, including knowledge of applicable Good Manufacturing Practices (GMPs), pharmacovigilance regulations, and complaint handling compliance requirements.

As an IT Risk Senior Associate, you will get the opportunity to grow and contribute to our clients' business needs by helping them understand their business risks and assist in addressing risk in both proactive and responsive contexts for the Risk, Compliance & Controls Practice - all with the resources, environment, and support to help you excel. You'll collaborate with teams to execute and report on risk management, internal control and internal audit engagements that develop, assess, or improve the design and operating effectiveness of IT risk management and internal control activities. From day one, you'll be empowered by the greater Risk team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently. Your day-to-day may include: Actively participate in client engagements from start to completion, with a focus on executing and reporting on assigned project tasks that include co-sourced and outsourced IT internal audit, IT internal control assessments, IT risk management program assessments, tests of IT control design and operating effectiveness for Sarbanes-Oxley (SOX) and other compliance requirements, and helping clients design and implement IT controls Obtain an understanding of clients' industry, objectives, strategy, operations, processes, IT systems, and controls Execute IT control design and operating effectiveness test procedures based on engagement scope, and client environment risk factors Bring an innovative and analytical mindset to help our clients solve business issues and enable more efficient project execution Work with the project team and client to deliver services in accordance with project leadership and client expectations Work collaboratively with colleagues across Advisory Business Lines (ABLs) and with other Grant Thornton Service Lines (e.g., Audit Services and Tax Services) Meet or exceed defined performance metrics Other duties as assigned You have the following technical skills and qualifications: Bachelor's degree in Accounting, Finance, Information Technology, MIS, or a related field is required Minimum 2 years of related work experience with a professional services firm, or part of an internal audit function CISA, CISSP, CISM, CPA license/certification preferred Understanding of IT risk management and cybersecurity risk management standards (COBIT, NIST CSF, etc.) Experience in assessing the design and operating effectiveness of IT risk management and IT controls (IT general controls, application controls, etc.) for Internal Audit, SOX compliance, or other risk management activities Experience assessing configuration and controls of ERP systems (SAP, Oracle, PeopleSoft, JD Edwards) a plus Experience assessing configuration and controls of SAP ECC, S/4 HANA, etc. (BASIS and security administration, process controls, etc.) a plus Strong understanding of IT general controls, and current focus areas of external financial statement auditors Experience assessing GRC and Identity and Access Management (IAM) solutions a plus Experience assessing at least one (preferably multiple) operating system (OS/400, Windows, UNIX, etc.), database system (Oracle, SQL, etc.), and IT infrastructure / network component (domain controllers, firewalls, routers, intrusion prevention / detection solutions, etc.) Experience with ACL, IDEA, QlikView, QlikSense, Tableau, Spotfire, or other analytics and visualization solutions Ability to execute multiple engagements and completing priorities in a rapidly growing team environment Exceptional client service, communication, analytical, organizational and project management skills Strong computer skills, including proficiency in Microsoft Visio and Office Suite applications Can travel as needed

Job Title: PC Workstation Refresh Technician - Intermiodate Schedule: On-site (5 days a week), 8 AM - 5 PM Salary: Based on experience Position Overview: seeking a PC Workstation Refresh Technician to support and manage our robust Microsoft-based network. The ideal candidate will have experience with Windows operating systems, Microsoft Office 365, MS Teams, and basic desktop and networking support. This role will focus on building and deploying new devices, troubleshooting hardware and software issues, and ensuring seamless network communication. Key Responsibilities: Provide support for a Microsoft-based network running Windows 10/11, Microsoft Office 365, MS Teams, etc. Offer basic desktop and networking support, including troubleshooting OS error conditions, IPConfig Command, Active Directory, DHCP, DNS, and Group Policy. Execute equipment replacement activities, including receiving, moving, and staging equipment for build/imaging. Conduct pre-deployment asset discovery by interviewing clients and scanning existing assets for applications and settings. Utilize KP tools to execute PC activity, including data transfer, recovery, and profile management. Collaborate with teammates to identify process improvements and escalate issues as needed. Update the asset management system to reflect work performed, and monitor daily activity. Perform PC hardware and software installation and maintenance. Troubleshoot network usage and resolve communication problems independently. Assist other technicians as needed. Required Qualifications: Minimum of 2 years of experience in PC support and deployment. Minimum of 2 years of experience in PC hardware troubleshooting and repair. At least 1 year of experience with direct client interaction and proven customer service. Proficiency in installing Windows, software, and applications. Strong attention to detail with the ability to follow written and verbal instructions. Quick learner with the ability to manage multiple tasks simultaneously while maintaining quality results. Professional appearance and behavior, including punctuality. Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Access). Adaptability to changes in processes or required activities. Commitment to learning and relating technical concepts promptly. Preferred Qualifications: Experience in healthcare IT is a significant plus. Mac experience is a plus. Physical Requirements: Ability to lift up to 50 lbs (requires two people) as needed, at least once a week. Regular lifting of up to 20 lbs as needed, at least once a week. Equipment & Travel: Technicians may be required to transport equipment valued at up to $3,000 in their personal vehicle. This may occur daily, with an average transport distance of 20 miles. Driving a KP vehicle may be required at some sites; technicians must be trained and certified to ensure insurance coverage through KP. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

About Us: TinyMobileRobots is revolutionizing the way sports fields, parking lots, and other surfaces are marked. We design and manufacture cutting-edge autonomous linemarking robots, empowering our customers with efficiency, precision, and ease of use. We are a rapidly growing company seeking a dynamic and experienced Technical Support Team Lead to join our team and ensure our customers receive exceptional service. Job Summary: As the Team Lead, Technical Support, you will be responsible for leading and mentoring a team of technical support specialists, providing exceptional technical assistance to our customers using our linemarking robot technology. You will ensure timely and effective resolution of customer inquiries and technical issues, contributing to high customer satisfaction and loyalty. This role requires a strong technical background, excellent leadership skills, and a passion for customer service. Responsibilities: Team Leadership & Management: Lead, mentor, and motivate a team of technical support specialists. Schedule and manage team workloads to ensure timely response and resolution of customer issues. Conduct regular team meetings and performance reviews. Develop and implement training programs for team members. Foster a collaborative and supportive team environment. Technical Support & Troubleshooting: Provide expert technical support to customers via phone, email, and online channels. Diagnose and resolve complex technical issues related to the linemarking robots, software, and related systems. Document customer interactions and technical solutions in a clear and concise manner. Escalate complex issues to engineering or product development teams as needed. Maintain a comprehensive knowledge base of product information and troubleshooting procedures. Customer Relationship Management: Build and maintain strong relationships with customers, ensuring high levels of satisfaction. Proactively identify and address potential customer issues. Gather customer feedback and provide insights to improve product and service quality. Manage and resolve customer complaints and escalations. Process Improvement & Reporting: Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team. Monitor and analyze key performance indicators (KPIs) to track team performance and identify areas for improvement. Generate regular reports on support metrics and customer feedback for management. Contribute to the development of product documentation and training materials. Qualifications: Bachelor's degree in a technical field (e.g., Engineering, Computer Science, Information Technology) or equivalent experience. Minimum of 3-5 years of experience in a technical support role, preferably in a robotics, automation, or related industry. Proven experience leading and managing a technical support team. Strong technical aptitude and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Experience with Zendesk or other ticketing systems. Experience with GPS/RTK systems is a plus. Experience with robotic systems or automation is a strong plus. Valid driver's license and ability to travel as needed. Benefits: Competitive salary and benefits package. Opportunity to work with cutting-edge technology. Dynamic and collaborative work environment. Growth and development opportunities. If you have any question feel free to e-mail Global Service & Support Director Tina Stenshøj Kaysen at ************************ TinyMobileRobots is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.

The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions Operates Care Logistics' 24/7 technical support services in partnership with Manager, Customer Support Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or phone Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms Serve as an advisor to post live customer technical resources or application administrators to isolate root causes of technical issues and guide customer on alternative solutions Represents company as first point of contact for technical issues for post live customers Exercise discretion and independent judgement to evaluate technical impact to customer operations, consider multiple possibilities for resolution and determine need to escalate issues resulting in the utilization of additional company resources based on severity Own coordinating triage, data collection, solution brainstorming, solution selection, solution execution and status communication during critical situations with multiple internal departments and customer resources Ensuring customer support problems are resolved promptly and effectively according to the support policies and procedures. This may involve working with other internal departments or external vendors to resolve more complex issues Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required Updating internal technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information. Maintaining technical knowledge by staying up to date with the latest company product developments and technical trends to provide effective technical support to customers Participating in after hours on-call, utilizing additional support staff and other Solutions Delivery resources as needed Reporting customer related activities, issues, escalations, and enhancements accordingly to management in adherence to support policies and procedures Providing assistance with customer data analysis and analytics requests Conducts job duties in accordance with the Corporate Values and Culture Respects all individuals without regard to their position. Understands that there is no class system. Seeks first to understand before responding, doesn't rush to judgment. Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me” Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. Communicates problems directly, not engaging in rumors or gossip. Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: Bachelor's degree or certifications in related technical field required Experience with Windows and Microsoft Office required 1 - 2 years of customer service experience preferred AWS Cloud experience desired Knowledge of Linux/Unix systems desired Knowledge of SQL desired KNOWLEDGE, SKILLS, AND ABILITIES: Ability to develop strong and productive working relationships with others Ability to form strong team bonds and enhance team performance Good organizational and quality management skills with ability to handle multiple, competing tasks and priorities Ability to cope with innovation and methodology changes in a fast-paced environment Good interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.) Good oral and written communication skills Good customer management skills Good time management skills Good observational skills to collect data and validate information Good critical thinking skills to resolve incidents quickly and consistently Good analytical skills with the ability to critically evaluate information gathered from multiple sources, reconcile conflict using independent judgement, relay high-level information with details to appropriate resources Ability to contribute to and maintain technical documentation

ADP Technology Services, Inc. seeks a Sr. Mgr, Client Tech Product Support at our Alpharetta, GA loc. respons. to oversee dvlpnt & exctn of scripts to ensure app code meets bus reqs & perform. stndrds. Bach's deg, in Comp. Sci, S/w. Engg. , Biotech, Info. Sys. , or a rel. field + 5 yrs of rel. exp. req. ADP will accept a Master's deg. + 2 yrs. rel. exp. 2 yrs. of exp. must incl: Work w/lg scale sec sys; Work w/in API ecosys; APIs to invstgt & resolve cmplx tech issues; Collab w/dvlpnt teams to address critical issues & implem. fixes; API design & archit; Collab w/highly tech teams, prod mngnt, & sr leaders to align API supp & infrast. mngnt w/goals & strtgs; API sec. ; Utilize exstng models & autom. tools to address API issues; Secure tranacts via APIs; Oversee bus critical clients & spprt escltns; SOAP Web Srvs; REST Srvs; HTTP/S, TCP/IP, SFTP, FTPS, & FTP; Integ. frwks, incl. Apache Camel; S/w dvlpnt exp using Java, Python, J2EE, MySQL, Micro-Srvs, Spring or Hibernate; Triaging prod. issues using mntrng sltns such as Splunk or AppDynamics; Machine Learning Mdls incl. Trad Mdls (Linear/Logistic or any CART mdls), Deep Learning Neural Models & frwks (Keras/TensorFlow); Provide insights on tech supp, infrast, & API srvs enhnc prod & drive bus growth; Commun w/ ext. users to undrstnd API-related needs & provide solns; Creation & mntnnce of cmprhnsv API doc, ensuring accrcy & user-frndlnss. To apply, please respond to req. 262353 at ************ adp. com. Alternatively, applicants may mail their resume to the following address referencing req. 262353: 1 ADP Blvd. , MS 248, Roseland, NJ 07068.

THE OPPORTUNITY SANY America is looking to recruit a driven, forward-thinking, and highly motivated Technical Services Specialist (TSS)-Field. With the deep investment and backing of SANY Group, the Sany America's business expects to grow significantly in the coming years. Critical to this growth is the appointment of a high-quality TSS who is responsible for overseeing technical support for dealers and customers. This position will be both office-based and field-based, who will work closely on problem resolution. This TSS is responsible for working with dealers and customers to ensure prompt repair of heavy construction machines (such as motor graders and compaction rollers) and the development of solutions for known and emerging issues based on service cases and field experiences. This role will require someone who can balance multiple tasks while being a problem solver that can resolve complex machine issues. This Peachtree City, GA based position will support road construction equipment cross the U.S. and Canada...primarily for road-making heavy equipment. KEY RESPONSIBILITIES The TSS is expected to: Technical · Work with dealer technicians to resolve complex technical issues in a timely manner. · Review cases for dealers and customers in assigned region, support case resolution. · After resolving an issue develop a technical knowledge document that can be used for future similar problems · Ensure all dealers are up to date on all product changes and service bulletins. · Work with the TCSM to ensure that dealer technicians obtain SANY training and obtain certifications. · Provide remote and onsite technical support to troubleshoot and repair SANY equipment. This could include being directly involved with troubleshooting and doing the repair in order to train dealer technicians. · Work with Sany Engineering team to support a Field Follow Program for new model concepts. · Review assigned Service Manuals and other technical publications to ensure that these are correct and meet market requirements. · Work on Manager assigned projects to drive problem resolution to emerging issues. Parts · Assist dealers to determine correct parts required to repair specific machines. · Identify errors in manuals and provide information to correct these errors. Warranty · Work with dealers to ensure correct warranty submission when assisting in the problem resolution. · Assist in the development of Flat Rate Job guides. Other Duties · Identify and report on product quality and emerging product reliability issues. Collaboration · Intra-departmental: Territory Customer Support Managers, Warranty Team · Inter-departmental: Training & Development, Engineering, Regional Business Managers, District Sales Managers, Parts, Marketing, Product Managers, Accounting, Sales Operations · External: Dealers, Customers, 3rd Party Attachments providers PROFESSIONAL EXPERIENCE & QUALIFICATIONS The ideal candidate will: Knowledge of Heavy Off-Road Equipment of Sany America or other similar types with appropriate technical aptitude. Ability to understand and read technical manuals, parts manual, electric and hydraulic schematics. A customer-centric and service-oriented mind-set with a passion for customer service. Computer literate with experience of Microsoft Word, Excel and Salesforce Positive professional attitude Attention to detail in order to promote positive customer interactions. Have strong communication, presentation, and teamwork skills with the ability to build trust and credibility globally, which includes winning approval from various stakeholders. Strong organization and prioritizing skills Team player but also able to work under own initiative. Be driven to win, goal-directed, adaptable and agile, and people focused with the ability to influence cross-functional teams without formal authority. Demonstrate a high degree of creativity and mature judgement in anticipating and solving non-reoccurring, unprecedented problems. Have a Root Cause/Countermeasure approach to problem solving (analytical vs. intuitive). Have high energy with a strong sense of urgency who is resilient and self-confident. Valid Driver's license with a clean driving record Travel up to 75% Strong Candidate Will Have Minimum of 3 years of experience in the construction, industrial or agricultural equipment industry Technical Certification (preferred)

We are seeking a Technical Service & Development Engineer to join our team at Hanwha Advanced Materials. This role will provide on-site customer support, diagnostics, and solutions. The ideal candidate will be local to Cartersville, GA, or willing to relocate prior to starting the role and have a background in Materials Engineering, Chemical Engineering, or related disciplines. Responsibilities: Includes but not limited to: Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Advanced Material's recommended processing guidelines Assist in identifying and reporting on competing product activities at customers Duplicate customer processes at Hanwha Advanced Material's laboratories to facilitate validation of new product developments, launch support, and quality issues Lead productivity improvement projects and other technical development efforts at strategic customer sites Learn to use analytical tools such as DMAIC and DFSS and learn problem solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issues Assist in developing and maintaining Hanwha Advanced Material's troubleshooting guidelines and lessons learned database Act as technical focal point at customer and Tier 1 representing the product and the company Address customer problems that are related to materials Coordinate technical support for analytical processes, samples, and technical meetings as needed to ensure successful commercialization and quality resolution. Communicate customer feedback on products (including quality issues) to engineering, Q.C., and Account Managers. Work with the Quality team to identify and resolve quality issues Write Technical Reports and Visit reports Travel Required: 60-70% (approximately) Required Education and Experience Bachelor's degree in Polymer, Materials, or Chemical Engineering; other disciplines may be considered based on experience Strong communication and interpersonal skills, open to listening and sharing experiences Strong comprehension and utilization of MS Excel, PowerPoint, Word, & Outlook Strong interpersonal and team skills A demonstrated ability to effectively make decisions Problem solving / analytical skills required Candidate must be a highly motivated, self-starter with effective communication skills, both oral and written Ability to analyze problems quickly and summarize effectively Preferred Qualifications: Prior Technical Service or Development experience Bachelor's degree in an engineering or technology field Experience with ISO quality systems, practices and procedures Experience in using data acquisition systems, data analysis, and reporting tools One to three (1 to 3) years' experience in film Manufacturing / PV Module Manufacturing. One to three (1 to 3) years' experience in Fill or Sheet Extrusion Processing Six-Sigma certification Bilingual in Korean and English

ASHRAE, a global society advancing human well-being through sustainable technology for the built environment, is seeking a Technical Services Engineer for this fulltime hybrid position. Are you looking to develop expertise and serve as a resource providing technical guidance to questions on HVAC&R? Do you enjoy working with volunteers? Are you outgoing and diplomatic? ASHRAE seeks a candidate with a bachelor's degree in mechanical or energy- or building- related engineering with at least 2 to 4 years' experience. Responsibilities include developing an expertise on ASHRAE publications to answer technical inquires received from members, staff, and the public, assisting ASHRAE committees in drafting agendas, minutes, and reports, and assisting in the oversight of our headquarters building operations. Individuals with experience or knowledge in HVAC&R are desired. Effective communication skills, good judgment and diplomacy are essential as this position interacts with members of the public, ASHRAE members, and internal staff.This position requires domestic travel approximately two to three times per year for a week at a time and working at headquarters two or three days every week. A bachelor's degree in engineering or similar technical degree is required. This is not an IT position; HVAC industry experience preferred. Duties and Responsibilities Answer written and phone technical inquiries from ASHRAE members, staff, and the public related to ASHRAE and ASHRAE publications and resources. Serving as the staff liaison and recording secretary for the following ASHRAE committees: Environmental Health Committee, Refrigeration Technology Committee for Process and Comfort Cooling, Document Review Subcommittee, and Position Document Committees Administer special projects as assigned. Assist in the oversight of building operations Education and Job-Related Experience A bachelor's degree from an accredited university is required. Successful applicants will have: A bachelor's degree in mechanical or energy or building related engineering or equivalent experience. Two to four years' experience and knowledge of HVAC&R is a plus. Effective communication skills that include comprehending and explaining complex technical information quickly. Ability to manage and prioritize multiple projects. Diplomacy, especially in interacting with the public. Enjoy travelling domestically two to three times per year. In return for your skills, ASHRAE provides a flexible hybrid work schedule, competitive salaries, and fantastic company paid benefits including paid holidays, sick time, & vacation. We offer employee dental, vision, life, and disability insurance paid at 100% and the majority of employee medical is paid by ASHRAE. We have an outstanding 401k plan with a generous match, along with an employee assistance program. Our environmentally friendly, non-smoking office is located in Peachtree Corners overlooking a lake along the new Greenway Path in Technology Park. We invite you to check out our website at ************** to learn more about us. Let ASHRAE be the right place to share your skills and enhance your résumé. Please send your résumé along with your salary requirements to Attn: Technical Services Engineer at *************. No calls or recruiters please. ASHRAE is an Equal Opportunity Employer and all ASHRAE staff must show proof of being fully vaccinated against COVID19.

JOB TITLE: IoT Integration Specialist DEPARTMENT: Business Strategy - IoT An entry-level position as an IoT Integration Specialist for the Business Strategy Department will support customer onboarding, training, adoption, retention, and satisfaction with TOTO's Smart products and technologies. DUTIES AND RESPONSIBILITIES: Manage installation of smart restroom devices and provide training and ongoing support Regularly monitor and analyze data and share insights with customers Technical Sales and Support - Provide sales support, lead meetings with customers, communicate with customers' IT team on connectivity, and manage and support the IoT solution deployment (pre and post-sales support). Handle outages and provide support for hardware/gateway problems at customer locations Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: None QUALIFICATIONS: Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related field Strong interpersonal, presentation, verbal, and written communication skills are a must. Strong troubleshooting and analytical skills Willingness to learn new tools and technologies and stay current with market trends Must be organized and able to successfully manage multiple requests and projects with shifting and/or growing job responsibilities. Have a can-do attitude with a take-ownership approach Strong interpersonal skills Must be a strong team player with excellent written and verbal communication skills in English Ability to accept personal accountability and ownership for areas of responsibility Must be detail-oriented. Willingness to travel for training and meetings related to this position Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Product Support Specialist - Late Shift Support (2pm - 10pm EST) Department: Support Reports To: Support Manager Supervisory Responsibilities (if any): N/A Job Scope and Accountabilities: At Kahua, Product Support Specialists provide technical support to Kahua's customers and partners with their use of our Application Platform as a Service solution and our suite of applications for construction project management. Product Support Specialists are assigned a shift each workday where they use their expertise to analyze reported issues, determine root causes, and recommend solutions. Key Responsibilities: Consistently demonstrate Kahua's core values Utilize product knowledge, issue investigation skills, and prior experiences to troubleshoot and resolve reported issues Prioritize support issues and manage backlog of open tickets Consistently demonstrate patience and professionalism in all customer and team interactions Attention to detail Effectively communicate with customers and other Kahua employees Offer best practice solutions to user questions about the Kahua platform Replicate issues and determine proper escalation path to achieve resolution in a timely manner Assist new users with the onboarding experience Document problems, diagnostics, interactions, next steps, and solutions (knowledgebase) in a CRM tool Collaborate with peers, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution Follow up with customers to ensure accurate and timely resolution for their issues Provide an extraordinary customer service experience Identify opportunities for continuously improving our customers experiences with Kahua Strong written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change Must have a passion for learning and demonstrable intellectual curiosity Able to manage competing demands, multiple priorities, while remaining adaptable and flexible Willingness to work a defined shift based on customer volume Experience Required: 4+ years of performing construction software support experience, OR other relevant experience in support or similar industries may be considered in lieu of experience listed Education/Professional Qualifications: Bachelor's degree in business, engineering, IT, or construction preferred. Other relevant experience will be considered in lieu of one of the bachelor's degrees listed Interpersonal Skills: Ability to quickly learn software applications Strong attention to detail and organizational skills, confidence, curiosity, a desire to solve the puzzle Takes immediate action on assignments and uses own initiative to perform other tasks that help team achieve its goals Analytical thinking skills to help define test scenarios Ability to interact and communicate with team members, management, business sponsors, and non-technical clients Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the peers Ability to direct, assign, review, and provide critical feedback on the work of others in a constructive, solution-oriented manner Exhibits alignment with Kahua's Core Values of Teamwork, Customer Focus, Continuous Improvement, Performance and Work-Life Balance Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Kahua, we value a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at *****************.

*Fayetteville, GA* *8-Week Contract* *Monday-Friday, 8AM-5PM* We are hiring a team of Data Center Technicians to support our Fortune Top 50 global technology client. This is a hands-on role working inside of a new data center facility, where you will help with the prep work, cabling, and racking & stacking for the next wave of deployments. This is an 8-week contract with strong potential for future opportunities based on successful completion of this initial contract. _On-the-job training will be provided throughout the first week._ *Responsibilities:* * Maintain a high standard of safety, professionalism, and attention to detail. * Clean, scope, test, and install various cables such as power, Cat6, LC Fiber Connectors, and MTP cables. * Lay out and secure grounding cables. * Assemble server racks. * Stack MoR (Middle of Row) networking devices. * Complete pre-cabling from MoR (Middle of Row) to PRD (Pre-Rack Deployment) racks. *Skills Requirements:* * Prior work experience as a Data Center Technician or hands-on IT/Desktop/Field Technician. * Experience with cable cleaning, scoping, and testing. * Experience with racking, stacking, and patching. * Experience with MoR (Middle of Row) builds - installing network equipment in data centers. * Experience with pre- and post-cabling for racks. * Experience with AOC (Active Optical Cable) and fiber optics cables would be a plus. *Physical Requirements:* * Ability to lift up to 50 pounds and move large equipment. * Required to wear PPE (Personal Protective Equipment) such as composite/steel toe boots. * Must have reliable transportation, work onsite in Fayetteville, and pass a background check. Job Types: Full-time, Contract, Temporary Pay: $25.00 - $35.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Application Question(s): * Are you currently a US Citizen or Green Card Holder? * Are you currently employed at this time? * What is your desired hourly pay? * Do you have your own reliable vehicle to commute to Fayetteville? * Are you able to work onsite Monday-Friday from 8AM-5PM? * Would you be available to start as early as April 7th? * Are you able to lift up to 50 pounds? * Are you willing to undergo a background check, in accordance with local law/regulations? * How many years of work experience do you have with installing cables? * Are you currently living in Fayetteville or live within a 30-minute drive? * Are you willing to completing an 8-week contract? * How many years of experience do you have working inside of a data center? Work Location: In person

The Collections Support Specialist will be responsible for providing support to the Collections team by assisting in account reconciliation, processing perm placement fees, customer refunds, and invoice entry in customer portals. May also be asked to perform and oversee specific projects. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Portal billing & Account Reconciliation - 75% • Manages the entry of invoices for multiple customer portals • Account Reconciliation Reporting and Internal Customer Service - 25% • Creates Weekly AR and Commission Adjustment Reporting • Responsible for deposit and perm placement billing • Manages the response and distribution of team email correspondence SECONDARY FUNCTIONS • May work on special projects or other duties as assigned • Participates in month-end closing and reconciliation activities as needed • Communicates with Internal and External Customers QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS • High School Diploma or equivalent with 2-5 years of experience • Bachelor's Degree • College coursework in business and finance is strongly preferred KNOWLEDGE, SKILLS, AND ABILITIES • Ability to adhere to and exhibit the Company Values at all times • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams • Working knowledge of Salesforce or relative CRM systems • Working knowledge of document management systems • Ability to effectively manage multiple competing priorities in a fast-paced environment • Excellent communication skills - both oral and written • Ability to build strong business relationships at all levels • Strong interpersonal skills • Strong attention to detail • Strong organizational and time management skills • Ability to work independently and collaboratively • Solid critical thinking and creative problem-solving skills • Ability to consistently meet goals, commitments, and deadlines • Ability to work with sensitive information and maintain confidentiality

For more than a century, LIMRA and LOMA have served as the largest trade association supporting the insurance and related financial services industry. Today, we're working with over 700 member companies around the world to help them understand industry trends, inform their strategies, develop their talent, and create solutions that advance the industry. Companies come to us because no other organization is in a better position to help them understand their customers, markets, distribution channels, and competitors. Leading life insurance and financial services organizations around the world rely on their membership for one simple reason - they can make bottom-line decisions with greater confidence. As an employer, we believe that greatness is built from the inside out. It is created by individuals who share common goals, and who support and rely on one another to achieve them. Our core values (Integrity, Customer Focus, Adaptability, Respect and Excellence) guide us in how we treat, respond to and interact with our customers, and one another. We do our best to support our employees in making the most of their lives both inside and outside of work. The Technical Support Analyst position supports LL Global's entire user community across all locations with current and future technology. Successful candidates will possess effective analysis, problem resolution, and configuration skills, as well as strong interpersonal and communication skills. Candidates must be able to work semi-independently as well as work effectively on teams and demonstrate an energetic customer orientation and customer focus. LL Global processes sensitive information on behalf of its members leading to a key responsibility of this position: Maintaining the protection of our computing environment. The ongoing adherence to policies and procedure represents an essential duty for the incumbent. *This position requires onsite presence 3 days weekly Responsibilities of the position include ‘The What' Contribute to effectively managing the protection of LL Global's computing environment by adhering to documented standards and procedures. Work with the Infrastructure team and others to align with and understand LL Global's overall technology vision and environment. Support LL Global's entire user community (all levels of staff, including LL Global management) across all LL Global office locations, as well as remote/home locations. Ensure user needs are met in a timeframe dictated by the customer. Create a high-level of user satisfaction by demonstrating accurate and timely follow-up, strong technical expertise, and effective customer communication. Provide simple to moderately complex technical user support and one-on-one training to technology users. Backup/restore PC and mobile device user profiles and data. Install, set-up, configure, maintain, and troubleshoot desktop PCs, laptops, mobile devices, printers, related software, and peripherals, as directed by others. Perform routine bench and field repairs at defined frequencies or as needed. Document, maintain, upgrade, or replace hardware and software and order/receive replacements parts, as directed by others. Adhere to naming standards and labeling of all assets. Contribute to team efforts to evaluate and recommend PC solutions within and according to LL Global environment guidelines. Monitor and keep pace with new systems technology and participate in developing plans for future system requirements. Collaborate with other IT personnel/teams for escalation, knowledge transfer, and joint tasks; and to establish/complete standards, procedures, and projects. Contribute to continuous improvement efforts by seeking solutions to improve LL Global end-users' experience, to reduce the costs of ongoing support, and to strike a balance between a high level of security and giving our staff the flexibility to work effectively. ‘The How' Adhere to and support LL Global policies and procedures. Demonstrate superior customer orientation and customer focus. Work effectively on a semi-independent basis (given direction by others) or as a team player - whichever role is required for various situations. Complete individual work as assigned, on time. When required, work with associates on a team to implement solutions. Seek out coaching and learning opportunities. Pursue professional self-development. Contribute to LL Global's enterprise continuous improvement effort Pursue operational excellence: Look to learn from mistakes and successes. Share “lessons learned” with others. Motivate yourself to achieve high standards and continuously improve. Qualifications Bachelors' degree in computer science or a related technical field preferred or equivalent work experience. 1-3 years' experience supporting geographically dispersed user communities on the Microsoft product stack, including: Windows 11, Office 365 Applications, and SharePoint online. 1-3 years' experience with/proven understanding of the TCP/IP stack. 1-3 years' experience supporting LAN and WAN networks with hosts running Windows 11. 1-3 years' experience with/proven understanding of application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, FTP, HTTP, HTTPS, CIFS, LDAP, Microsoft AD and Microsoft Azure) and their relationship to end-user applications. 1-3 years' experience testing and installing PC-based software and peripherals. 1-3 years' experience supporting end users with PC-based technologies. • A+ and Windows MCP certification preferred • Experience supporting - Active Directory, Windows Server, and Exchange. - Apple and Samsung smartphones and tablets - Sophos Endpoint Protection - Multi function print solutions - Multi-factor authentication solutions Superior customer service skills. Strong problem solving and analysis skills. Demonstrated ability to complete tasks within established timelines. Solid written and verbal communication skills. Experience in a highly controlled and secured environment with SSAE18/SOC attestation a plus. User technology training experience a plus. We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

As a Technical Support Engineer, you will: Troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE. Collection, analysis and change recommendations of configuration information Collection and analysis of customer system information Recommend corrective actions based on analysis Provide Customer education where needed due to gaps in networking, product knowledge etc. Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions Follow up on technical cases including proper escalation and management of the case until case closure Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation We Are Looking For: Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education Deep working knowledge of operating systems -- Windows, OSX, Linux Deep understanding of TCP/IP, routing protocols, L2/L3 switches Strong understanding of BGP, Hub-and-Spoke technology, SDWAN Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth Experience with security products -firewalls, IDS/IPS, VPN, virus scanning Strong troubleshooting and problem-solving skills Previous call center experience, preferably supporting data networking products and/or security products is desirable Strong communication skills, both written and verbal Educational Requirement: Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

About Us Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey. As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community. In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued. Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth. Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders. Job Summary The Technology Helpdesk Student Assistant will report to the Technology Helpdesk department which provides technology assistance to GGC end users including staff, faculty and students. The Technology Helpdesk is seeking bright, energetic students to support the Test position. As a student representative of the Technology Helpdesk, the student in this position will help primarily end users using GGC computers, various applications, technology equipment set up, and answering incoming Helpdesk phone calls. Responsibilities * Create and submit tickets using the Helpdesk ticketing system * Receive incoming Helpdesk phone calls while providing technology support over the phone * Assist users with computer login issues and troubleshoot issues on GGC wireless network * Assist users with Microsoft Office and other standard desktop applications supported by GGC Technology Helpdesk * Assist GGC faculty, staff and students with accessing and troubleshooting Email, MyCourses (D2L/Brightspace), and Banner * Assisting users with backing up materials to various removable media (flash drives, etc.) * Assist users with the use and troubleshooting of multi-function printers and copiers * Assist with movement of technology equipment from one building to another on GGC campus * Maintain general tidiness, upkeep and organization in GGC Technology Helpdesk * Perform other duties as required Required Qualifications * Must have Federal Work Study award. * Must be enrolled a minimum of 6 credits at Georgia Gwinnett College. * Must be in good academic standing and maintain good academic standing for the duration of employment. * Must be in good conduct standing with the Office of Student Integrity and maintain good conduct for the duration of employment. Preferred Qualifications * Knowledge in Higher Education industry (technical and business). * Troubleshooting various technology issues. * Time management and organization. * Experience using computers in a networked environment. * A relatively high level of skill and experience using Microsoft Windows and Microsoft Office products including Word, PowerPoint and Excel. * Familiarity with Internet Explorer, Chrome, and Firefox web browsers, including how to clear the cache, turn off/on popup blockers and making general settings changes. * Knowledge of commonly used computer terminology. * Ability to change default printers and other default settings as necessary. * Ability to patiently understand and diagnose computer and software related problems and suggest solutions. * Ability to add, retrieve and utilize information from our internal Wiki page. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at ************************************************************************** Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at ************************************************ Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. GGC does not discriminate on the basis of race, color, creed, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, sex (including pregnancy or childbirth), veteran status or military status, genetic information, or disability in employment or admission or access to its programs and activities, as required by Title IX. Inquiries including anyone who feels they have been discriminated against should contact the Office of Equal Opportunity and Title IX compliance and direct concerns to the GGC Title IX Coordinator, Building B, Suite 3700, *************** or **************. For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR Payroll and Benefits at ************** or email ****************. Other Information Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.

Who we are Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an IT Application Support Team Lead who will oversee a portfolio of SaaS applications. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a IT Application Support Team Lead, your key area of responsibility will be to lead a team of talented IT Applications Specialists responsible for managing a large portfolio of enterprise infrastructure applications. This role requires strong people leadership skills along with the ability to provide technical leadership to the team around the design, configuration, implementation and maintenance of Geotab's infrastructure applications. Additionally, the Team Lead is accountable for maintaining a stimulating work environment with a strong focus on building a world class application support team and service offering. How you'll make an impact Lead in a Business Relationship Manager (BRM) type role by developing a strong understanding of the various key stakeholders across the organization, especially as it relates to the managed list of enterprise applications. Work closely with business owners in order to understand business needs and manage expectations of users being supported. Develop and implement strategies to identify technology direction to support the business strategy while maintaining security posture. Working with the team, provide advice and recommendations to management regarding technology direction and roadmap capabilities, features and functions aligned with the business while maintaining security posture. Manage team task assignments, work arrangements and other department expectations. Engage in high priority incidents and manage escalations with internal users, departments and third party vendors. Lead problem management to resolve recurring issues in a timely manner. Mature application and service line capabilities by automating application functionality and optimizing processes. Ensure team maintains relevant and current application documentation. Adherence to IT playbook for fully operationalized applications / services. Support team members including communicating team goals and identifying areas for skill development. Develop and facilitate technical training in collaboration with Geotab training teams and Learning Center. Provide project leadership and guidance to the team as SME. Oversee the activities and performance of direct reports: Provide direction in alignment with business plans and business strategy. Engage in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities. Collaborate and support employees during the performance management process, meeting KPAs and career development planning. Reporting monthly performance metrics for the team. What you'll bring to the role Post-Secondary Diploma/Degree specialization in Computer Science, Engineering or a related field. Professional certification in Information Technology (e.g. Google ACE, Google Professional Collaboration Engineer, Linux +, AWS) highly valued. 3 - 5 years experience managing or developing application teams. 3 - 5 years experience with Cloud Platforms (platform components and assembling applications). 3 - 5 years of experience in technical, functional & system support of IT applications. Thorough knowledge of Chrome, Windows and Linux OS installation, configuration, troubleshooting, and maintenance. Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion. Proven track record of coaching a team to success against evolving performance targets. Proven success with coaching and development of employees. Excellent verbal and written communication skills. Strong interpersonal relationship building skills. A strong team-player with the ability to engage with all levels of the organization. US Residents Only - Ability to pass a US Government Background Check and drug screening. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. Other employment statements: Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at ******************. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at ***********************. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

Helpdesk Support Technician – Microsoft Teams Migration Pay Rate: ~ +/- $26--$30hr DOE Join Our Team! We have an exciting opportunity for a Helpdesk Support Technician to play a crucial role in supporting our migration from on-premises systems to Microsoft 365 (M365). In this position, you will be instrumental in assisting employees as they transition to Microsoft Teams, ensuring a smooth go-live experience. Key Responsibilities: Provide front-line helpdesk support during the migration process from Office 2016 on-prem to M365. Assist employees who are new to Teams, offering guidance and troubleshooting support. Address Microsoft Office-related issues to enhance user experience. Collaborate with the IT team to identify and resolve any challenges during the transition. Required Qualifications: ~ 3+ years of experience supporting Microsoft Teams. Proven track record of supporting companies migrating from on-premises systems to M365. Experience working in large organizations with 1,000+ employees. Must be a U.S. citizen. Preferred Qualifications: Experience with GCC (Government Community Cloud) systems. Work Schedule: Monday to Friday with flexible start times between 7 AM and 9 AM for an 8-hour workday. Term: ~ 6+Month Contract (with potential for extension) About the Company: Join a respected organization that provides critical support to the defense and federal sectors. With a strong emphasis on innovation, this company is dedicated to leveraging advanced technology and expert engineering solutions to meet complex operational challenges. You'll be part of a collaborative and dynamic team that values quality and integrity while working in a business casual environment. Why Work with Us? Gain valuable experience supporting a major migration process in a fast-paced environment. Be part of a collaborative team dedicated to delivering exceptional support to employees. Opportunity for potential contract extension or conversion based on performance. If you are ready to take on this exciting challenge and make a positive impact during our migration process, we want to hear from you! Apply today to join our dedicated team! To learn more ASAP, feel free to contact Mollie Karns at mkarns@selectek.net | 678-335-6114