Information Technology Support Specialist
Technical Specialist Job 8 miles from Palo Alto
Job Title: IT Helpdesk Technician (Executive Support Specialist - Onsite)
We are seeking a highly skilled IT Helpdesk Technician with deep expertise in mac OS and iOS technologies to provide premium technical support, particularly for executive-level staff. This role requires excellent problem-solving skills, a customer-first attitude, and a keen ability to manage and resolve technical issues swiftly and professionally. In addition to mac OS and iOS proficiency, the ideal candidate should be experienced in supporting enterprise applications like Microsoft 365, collaboration tools, and endpoint management solutions such as Zoom, Logitech Collab OS, NinjaOne, and Intune.
This is an onsite, contract-to-hire opportunity, offering a path to permanent employment based on performance and business needs.
Key Responsibilities:
Provide white-glove, concierge-level technical support to executive-level staff and VIP users.
Troubleshoot and resolve hardware, software, and connectivity issues on mac OS and iOS devices.
Manage and support enterprise applications including Microsoft 365, Teams, Outlook, and SharePoint.
Ensure timely resolution of technical issues through efficient diagnosis and problem-solving.
Configure and manage mobile device management (MDM) solutions for mac OS and iOS devices using Intune.
Provide support for video conferencing and collaboration platforms such as Zoom and Logitech Collab OS.
Utilize NinjaOne for remote monitoring and management of devices.
Provide training and guidance to executives on the optimal use of technology.
Document incidents, issues, and solutions using the company's ticketing system.
Collaborate with other IT team members and vendors to escalate and resolve complex issues.
Manage hardware inventory and coordinate repairs or replacements as necessary.
Maintain a high level of professionalism and confidentiality when handling sensitive information.
Qualifications:
Proven experience as an IT Helpdesk Technician or similar role, with a focus on mac OS and iOS support.
Extensive knowledge of Apple hardware, software, and device management solutions.
Strong understanding of Microsoft 365 applications and services.
Experience supporting collaboration tools such as Zoom and Logitech Collab OS.
Experience with remote management and monitoring tools such as NinjaOne.
Experience with mobile device management solutions, particularly Intune.
Familiarity with networking concepts (TCP/IP, DNS, VPNs) and troubleshooting.
Excellent communication and interpersonal skills, with a customer-service mindset.
Ability to handle high-pressure situations with professionalism and discretion.
IT certifications (e.g., Apple Certified Support Professional, Microsoft 365 Certified) are preferred.
Preferred Skills:
Experience providing direct support to C-level executives or senior management.
Knowledge of ITIL framework and best practices.
Familiarity with remote support tools and enterprise ticketing systems (e.g., SolarWinds Helpdesk, Freshservice).
Education:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent experience.
Technical Specialist, DLP and SaaS
Technical Specialist Job 11 miles from Palo Alto
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Position will be based in the San Francisco Bay Area; must have proximity to the Palo Alto Networks HQ in Santa Clara, CA***
Your Career
We are looking for a Technical Specialist for DLP & SaaS who will support the Palo Alto Networks mission of improving security postures of organizations through the development of a range of security best practice products and services. This individual contributor role is responsible for the conceptualization, planning, development and execution of DLP & SaaS initiatives, while ensuring alignment to the objectives and priorities of Palo Alto Networks.
Your Impact
You will understand and characterize the needs of Palo Alto Networks' customers, leading to the identification, prioritization and development of appropriate DLP & SaaS subscription levels, bundles and services
In coordination with the security services team, engineering and Palo Alto Leadership, you will assist in the development and deployment of DLP & SaaS offerings and services to ensure timeliness to market, technical field alignment and product quality to teams across the organization
You will monitor industry research and development efforts, as well as identify and help sponsor R&D that will provide details instrumental to the growth of the DLP & SaaS business
You will design, plan and help articulate technical use cases that enable and accelerate organization-wide strategic priorities
You will evangelize the value of our DLP & SaaS solutions through presentations and briefings to executives, key stakeholder groups, and key internal customers (core team, theaters, marketing, operations etc.)
You will effectively run demos and assist in the running of POC's to ensure customer success
Qualifications
Your Experience
5+ years experience in a technical cybersecurity role, coupled with strong knowledge of the internet security/security services product landscape and Data Loss Prevention (DLP) and/or SaaS
Previous pre-sales experience
Prior VP/C-level customer engagement experience is preferred
Proven track record of leading complex analysis and driving clear prioritization and strategy
Outstanding communication and presentation skills; must be comfortable interacting extensively with executive staff
Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Ability to travel (including internationally) as needed
Additional Information
The Team
Palo Alto Networks has brought technology to the market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work together with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $158000 - $255000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes
Private Equity Associate | Technology | San Mateo
Technical Specialist Job 13 miles from Palo Alto
Job Title: Private Equity Associate
A leading growth equity and buyout firm based in San Mateo is seeking a highly motivated and talented individual to join their team as a Private Equity Associate. The firm specializes in cloud software, cybersecurity, and fintech, with over $1 billion in RAUM, and is currently deploying capital from its second fund.
This role offers the opportunity to work closely with senior investment professionals on all aspects of the deal process, including sourcing, due diligence, execution, and portfolio management. The ideal candidate will have 2+ years of tech investment banking experience or investment experience.
Private Equity Associate Qualifications:
Bachelor's degree in finance, accounting, economics, or related field required; MBA or other advanced degree preferred.
2+ years of experience in private equity, investment banking, management consulting, or related field preferred.
Strong financial modeling, valuation, and analytical skills.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Strong work ethic and attention to detail.
Proficiency in Microsoft Excel, Word, and PowerPoint.
If interested, please apply below!!
Technical Support Analyst
Technical Specialist Job 8 miles from Palo Alto
Under minimal supervision, provides higher level support to field-based analysts assigned to his or her team or designated area, frequently handling non-standard issues, or those for which no resolution has been found. Serves in a Project Facilitator role to assist in the planning and implementation of Group-wide corporate initiatives, develop and analyze new technology deployments and identify different levels of troubleshooting and proactive maintenance. Administers and analyzes information systems operations at an advanced technical level and provides technical direction and recommendations to improve utilization and efficiencies.
Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.
Provides technical support for Field based analysts when required.
Creates documentation for self-help support and to assist other IT personnel with support.
Creates and delivers highly complex solutions and processes and implements projects at an advanced technical level regarding systems operations.
Analyzes and evaluates information systems operations and provides expert technical direction and recommendations to improve utilization. Identifies potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform.
Acts as a liaison with clients, vendors and technical IT groups. Builds and manages ongoing relationships with business stakeholders in IT and Administrative Services.
Assumes responsibility to coordinate solutions when needed. Reports on process and system performance to manager.
Assists with the restoration of IT services at locations impacted by catastrophic events or unforeseen circumstances.
Conducts training for, and directs the efforts of, end users, outside vendors and less experienced staff.
Facilitates and assists with software update distributions (major deployments at satellite locations).
Provides 24x7 on call support as required.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Bachelor's Degree in Computer Science, MIS, Business Administration or similar area of study. Five years of related experience. An additional four years of related experience may substitute for the Bachelor's degree.
Certificates, Licenses, Registrations or Other Requirements:
MCP, ITIL, CCNA.
Advanced knowledge or skills in one or more of the following is required:
o Computer/software installation, maintenance, and trouble-shooting.
o Microsoft Word, Outlook, Excel, Visio, Project, and PowerPoint.
o SharePoint Setup.
o Basic Server support, including backup/restoration methods, troubleshooting, and problem resolution.
o Telephony systems and wireless devices (blackberries, aircards).
o Disaster recovery procedures as specified in Corporate guidelines.
o Scripting, program design, packaging, imaging, or similar experience to aid in the design, creation, and implementation software tools meant to assist Field Based personnel.
Technical Support
Technical Specialist Job 5 miles from Palo Alto
Key Responsibilities
Technical Troubleshooting and Remote Support: Provide technical troubleshooting support and remote repair guidance for escalated customer inquiries through various channels, including telephone support, video calls, real-time messaging, and tickets generated by the customer relationship management system, typically Zendesk
Complaint and Incident Management: Address escalated customer complaints and urgent incidents, ensuring timely follow-up and resolution of issues.
Documentation and Solution Development: Maintain documentation of product-related issues and develop corresponding technical solutions
Quality and Service Risk Identification: Identify potential quality or service issues during daily customer relationship management; take a proactive manner in reporting relevant issue and following up to ensure timely resolution.
Training and Reporting: Assess product post-market performance, prepare training materials for new colleagues to manage technical troubleshooting ticket data in the customer relationship management system, typically Zendesk, and regularly file related analysis reports.
Qualifications & Requirements
Educational Background: Bachelor's degree or higher preferably in a science, technology, or engineering field. Candidates should be native English speakers, but those who demonstrate proficiency in Chinese (listening, speaking, reading, and writing) will have an additional advantage
Experience: At least 2 years of technical support service experience; familiar with customer service workflows.
Problem-Solving Skills: Driven by logical thinking and analytical thinking in identifying the root cause of issues
Proactive Approach: Proactively develop solutions to identified issues and effectively resolve them through communication and collaboration.
Service and Risk Management: Possess strong service awareness and the ability to identify potential service or quality risks.
Execution and Learning Ability: Strong execution skills, quick learner, and ability to summarize key information effectively.
Control Systems Specialist (Foxboro)
Technical Specialist Job 40 miles from Palo Alto
Martinez, CA (Embedded on client's site)
Contech Control Services is seeking team-oriented professionals who have hands-on knowledge of Distributive Control Systems (DCS), specifically Foxboro IA/EVO/Galaxy configuration, graphics, system architecture, and logic programming of plant control systems.
Primary Duties and Responsibilities:
The Control System Specialist performs a wide range of duties including some or all of the following:
Responsible for design, specification, selection, and services relating to control systems including basic process control systems, safety systems, communications, etc.
Candidate will plan, budget, organize and control an important segment of a typical automation project.
Responsible to assist with control philosophy and/or functional descriptions.
Communicate progress to project manager for inclusion into reports to client.
Responsible for quality of the control system portion of the project
Requirements:
The Control System Specialist requirements include, but are not limited to, the following:
BS in Engineering field required
Hands-on configuration experience using Foxboro IA and EVO / Galaxy
Batch configuration is a plus
Configuration experience on any other SIS, DCS, PLC, or HMI system is required
PE License is a plus
10+ years of control system engineering experience
Demonstrated experience in technical execution on both FEL/FEED and EPC projects in the chemical and petrochemical industry
Knowledge of Microsoft software products
Working conditions are as follows:
Position Type: Full Time, Full Benefits
Standard Hours: Monday - Friday (on-site)
Overtime: Occasionally, paid by hourly rate
Range: 6 month, with possible extension
Travel: 20% maximum
Job Type: Full-time
Applicants must be authorized to work for ANY employer in the U.S without any sponsorship.
IT Manufacturing Support Tech - Night Shift
Technical Specialist Job 21 miles from Palo Alto
A large clean energy client is seeking an IT Manufacturing Support Technician. This role is ideal for technical experts who thrive under pressure, enjoy solving problems, and excel in dynamic environments. The IT Manufacturing Support Technician will play a crucial role in maintaining the efficiency of manufacturing lines and supporting the client's mission to accelerate the transition to sustainable energy.
REQUIRED SKILLS AND EXPERIENCE
Minimum of 5 years' experience in a desktop support or system admin role.
Proficiency in troubleshooting hardware issues and replacing hardware on Windows machines. Experience with troubleshooting printers, barcode scanners, handheld radios, and digital signage. Ability to troubleshoot basic client-side network issues (DHCP, DNS, Static IP).
Availability for swing shift, weekends, and on-call support.
NICE TO HAVE SKILLS AND EXPERIENCE
Experience with Linux support.
Experience with network hardware support.
DevOps experience.
Compensation:
$45/hr to $50/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
IT Technician/IT Specialist/DeskSide Technician
Technical Specialist Job 32 miles from Palo Alto
Job Title: IT Technician
Mode: Contract
Job responsibilities:
This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource
Facilities Technician Intern
Technical Specialist Job 37 miles from Palo Alto
We are seeking a driven, responsible facilities technician intern to join our growing organization. In this position, you will be expected to learn the ins-and-outs of the Maintenance Team and Chef's Warehouse/Alen Brothers daily routines and procedures.
The internship will be from May 27th through August 13th
What you'll do:
Physical Demands: While performing the duties of this job, the employee is regularly required to sit and talk and hear
The employee is frequently required to use hands to finger, handle, or feel, and reach with hands and arms
The employee is occasionally required to stand and walk
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percentage, and to draw and interpret bar graphs
Use of hand tools and power tools
Run general industry related errands
Research and gather documentation on company positions in the industry
Attend company functions and networking events
About you:
Must be enrolled in an accredited university/college in Junior or Senior year OR Skilled Trades program/course
At least 18 years of age
Your degree/program should be business related
Availability to work a hybrid schedule 40 hours/week throughout summer break.
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Excellent written and verbal communication skills
Self-directed and able to work without supervision
Energetic and eager to tackle new projects and ideas
Workday Integration Specialist
Technical Specialist Job 2 miles from Palo Alto
Workday Integration Specialist (eInfochips Inc)
Responsibilities:
We are seeking an experienced Workday Integration Specialist to join our team.
The ideal candidate will have a minimum of 7+ years of overall Workday experience and 4+ years of integration experience.
A certification in Workday Integration tools is a plus, but not mandatory.
The successful candidate should have participated in at least one full end-to-end Workday implementation at scale.
Strong proficiency in Workday Integration tools (Studio, EIB, Workday Web Services, Workday Report Writer, etc.)
Skills:
Experience with XML, XSLT, Web Services (REST/SOAP), and integration middleware platforms.
Experience with PICOF/PECI in supporting Payroll integrations is desirable.
Experience with Workday Extend / Orchestration for Integrations is desirable.
The candidate should be able to demonstrate in-depth integration experience and be able to work effectively in a fast-paced environment.
What's In It for You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
And more!
Education:
Bachelor's Degree
Work Arrangement Fully On-Site: Must be able to travel to an Arrow Client office location as requested by Arrow Client leadership.
Location: Complete On-Site at Menlo Park CA.
About eInfochips:
eInfochips, an Arrow company (Fortune #133), is a leading global provider of product engineering and semiconductor design services. A rich history of over two decades, with over 500+ products developed and 40M deployments in 140 countries, eInfochips continues to fuel technological innovations in multiple verticals. eInfochips has strategic technology partnerships with Qualcomm, NVIDIA, NXP, Analog Devices, Texas Instruments, Amazon, Microsoft and Google to name a few. Along with Arrow's $38B in revenues, 22,000 employees, and 345 locations serving over 80 countries, eInfochips is primed to accelerate connected products innovation for 150,000+ global clients. eInfochips acts as a catalyst to Arrow's Sensor-to-Sunset initiative and offers complete edge-to-cloud capabilities for its clients. Please visit ****************** for our portfolio of product engineering services across various industries & verticals.
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
Systems Engineer-IT Specialist
Technical Specialist Job 15 miles from Palo Alto
Systems Engineer II-III - IT Specialist
GBL Systems is a leading system engineering and software development firm located in Camarillo, CA, with a 30+ year history of developing tomorrow's Electronic Warfare capability today. GBL specializes in the areas of Systems and Software Engineering, Electronic Warfare, Network Centric Warfare, Modeling/ Simulation and Avionics Development.
Qualified candidates should have an understanding of system security, networks, web-based product implementations and configuration management processes. Successful applicants should have the ability to work effectively and cooperatively with all management levels, the personality to support team goals and the ability to work independently without close supervision. Applicants should exhibit strong interpersonal and oral/written communications skills.
Qualified applicants must be U.S. Citizens. Current active SECRET clearance is required.
Roles & Responsibilities:
Maintain a thorough understanding of the advanced IT infrastructure operations and maintenance (Domain/Active Directory, Security, IP Routing, DMZ, VPN, Email Routing, Wi-Fi, etc)
Knowledge, implementation and management of Firewalls; Endpoint Protection, Detection and Response; Data Loss Prevention; Encryption; SIEM and similar security management tools and appliances
Design, setup, configure and maintain complex networking and multi-server environments that support secure access, telecommunications, video and backup solutions
Maintain a thorough understanding of LAN/WAN topologies and communication (TCP/IP, UDP, Multicast) as well as perform diagnostic formulation via Open Systems Interconnection (OSI) Model
Configuring, installing and maintaining virtual management systems
Maintaining network operations, software applications and operating systems to address IAVAs and other security bulletins
Configure and deploy baseline system images for Linux, Apple and/or Windows computing assets for use within corporate networks utilized in both a client and server environment
Providing technical support across the company
Infrastructure as Code (IaC) to maintain consistent and automated management of various Linux system types such as Ansible playbooks and pertinent markup languages such as YAML
Operating containerization and management platforms responsible for hosting and configuring these systems such as Docker, Kubernetes, and OpenShift
Administering system monitoring tools for collecting metrics as well as creating and developing dashboards to display metrics in an easily understandable format
Preferred Qualifications:
Bachelor's degree in Engineering, Computer Science, Mathematics or other technical field or three years experience in IT operations and maintenance
Familiarity with one or more of the following is a plus: C/C++, XML, Java, JavaScipt, PHP, Perl, Apache, Tomcat
Knowledge of VoIP operations a plus
Knowledge of security risk management, tools, methodologies and implementation to comply with NIST 800-171, NIST 800-53, RMF and ISO standards a plus
Benefits:
Competitive salary
Outstanding 401(k) retirement plan with both Traditional and Roth options and generous corporate contributing
Group medical insurance
Dental/Vision Insurance
Life insurance
AD&D coverage
Paid holiday and Paid Time Off
Business casual work environment
GBL is an Equal Employment Opportunity employer.
Salary Range: $79,000 USD to $141,000 USD. Salary is based on current qualifications, related experience, and contractual requirements which could fall outside of this range.
Please email your cover letter, resume and salary requirements to *************.
IT Engineer Intern
Technical Specialist Job In Palo Alto, CA
Tencent Overseas IT has the mission to empower Tencent's rapid global growth with future ready, global IT platforms, applications, and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap, and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.
Responsibilities
Develop the Microsoft 360, support IT automation including Service Now development, IT helpdesk support, and integration
• Gather business requirements, analyze the process, provide conceptual and detailed design to meet business needs.
• Collaborate with UI/UX design team to enhance the user interface and user experience of our enterprise applications.
• Assist in the development and testing of application integrations to ensure seamless functionality across platforms.
• Contribute to the design and prototyping of new application features and enhancements.
• Document and report bugs and issues found during testing and work closely with developers to ensure timely resolution.
• Support project management activities, including task tracking, documentations, and communication with stakeholders.
• Participate in team meetings, brainstorming sessions, daily standup call and design reviews to contribute ideas and insights.
Requirements
• Currently enrolled in a U.S. university, pursuing a degree in Computer Science, Engineering, Information Systems, or a related field.
• Strong understanding of software development principles and API integrations (SOAP, REST, XML, JSON, OAuth, etc.).
• Proficiency in Java, JavaScript, XSLT, or similar languages.
• Experience with IT Software Asset Management (ITAM) in ServiceNow, including end-to-end business flows and API-based system integrations.
• Familiarity with Agile methodologies (Scrum, Waterfall, etc.), Jira, Confluence, and ITSM tools like ServiceNow.
• Ability to work independently and collaborate with cross-functional, global teams.
IT Support
Technical Specialist Job 21 miles from Palo Alto
About the Role
● Provide comprehensive IT support, resolving Tier 1, and 2 issues and following through on issue resolution to completion.
● Respond to help desk inquiries promptly and take corrective actions to solve problems with minimum impact to the customer
● Address the IT portion of employee onboarding and offboarding transitions.
● Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues both in person or remotely.
● Provide IT or application training to employees.
● Document support tasks and create processes when needed
● Support and maintain video conferencing room, badge system, and security system.
● Perform routine maintenance and reviews on IT equipment and services.
● Work on IT projects as assigned
About You
● Ability to read and understand Chinese
● 2 years of experience as an IT Help Desk/Support Technician
● Thorough understanding of Networking concepts such as Network protocols, TCP/ IP, DHCP, and DNS.
● Experience with basic networking troubleshooting
● Experience setting up systems from scratch
● Experience working with different OS (Windows, MacOS, and Linux)
● Hands-on experience working with a ticketing system.
● Possess good verbal and written communication skills
● Possess the ability to multitask
● Basic experience managing Google Workspace, Microsoft Active Directory, Zoom, etc.
● Ability to lift 50 lbs.
Benefits:
401(k)
Health insurance
Life insurance
If you have interests, please send your resume to ********************
Application Support Specialist
Technical Specialist Job 28 miles from Palo Alto
Job Title: Application Support Specialist
Duration: 8 Months Contract
Pay Range: $32/hr - $36/hour
Must have Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP)
Position Summary:
We are seeking a highly motivated and proactive Application support specialist to join our team. This role will be responsible for ensuring the smooth operation of our Application integrations, providing timely support to cross-functional teams, and implementing simple business-requested enhancements. The ideal candidate will possess a strong understanding of Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP), along with excellent communication and problem-solving skills. They will be a reliable and responsive individual, capable of working effectively in a fast-paced environment and available to address issues promptly.
Responsibilities:
Incident Management & Monitoring:
Continuously monitor JIRA dashboards to identify integration failures and performance issues.
Take immediate action to investigate and resolve incidents, collaborating with cross-functional teams (development, operations, business analysts) to ensure timely resolution.
Document incident resolution steps (Maintain runbook) and contribute to knowledge base updates.
Support & Troubleshooting:
Provide timely and accurate responses to queries from cross-functional teams regarding integration status (e.g., invoice or Inventory status or tracking).
Troubleshoot and resolve integration-related issues, including data discrepancies, connectivity problems, and process failures.
Perform month-end activities, release activities and other support activities.
Perform pre & post integration activities like stop or start jobs and perform validation activities
Support Finance, SCM & Payroll integrations.
Technical Expertise:
Utilize strong knowledge of Boomi platform for integration development and troubleshooting.
Employ SQL skills for data analysis, querying, and manipulation.
Apply understanding of SFTP and HTTP protocols for secure data transfer and web service communication.
Preferred Qualifications:
Experience with cloud-based integration platforms.
Having certification in any integration platform is a plus (Boomi)
Knowledge of enterprise application integration (EAI) patterns.
Experience with JIRA or other ticketing systems.
Required Skills & Experience:
Hands-on experience with Boomi, Salesforce, . Strong understanding of integration concepts and development best practices. At least 1 years of experience on working with Business applications like Oracle, Workday, Salesforce, AWS etc.. Proficiency in SQL for data querying and manipulation.
Solid understanding of SFTP and HTTP protocols. Ability to support SOAP & REST based APIs Need to support home grown applications Experience with data of all kinds for data formats like XML,JSON etc.. Experience with incident management and troubleshooting. Proven ability to collaborate effectively with cross-functional teams.
Excellent communication (written and verbal) and interpersonal skills.
Strong problem-solving and analytical abilities. Ability to work independently and as part of a team.
1 Ability to support month end activities such as invoice processing, data reconciliations Quarterly Maintenance Activities like major releases, Off-Cycle Payroll processing. Experience Payroll, finance, ERP and SCM integrations.
Desktop Support Technician - SF
Technical Specialist Job 28 miles from Palo Alto
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.
Our client, an investment firm, is seeking an experienced Senior Desktop Support Technician to join their team in San Francisco, California!
Responsibilities:
Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone, and walk-up.
Perform remote and on-site troubleshooting through efficient troubleshooting methodology.
Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change.
Provide best-in-class white-glove customer service through service management system, email, Teams, phone, and walk-up.
Proactively reach out to customers about their technology needs and address issues before they occur.
Follow up with customers to ensure their technology needs are being met and issues are resolved.
Update and maintain technology knowledge base with customer-facing and internal troubleshooting documentation.
Track and thoroughly detail technology issues through service management system.
Identify issues, propose solutions, and test new technologies or process changes.
Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions.
Qualifications:
Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems.
Proven excellence in customer service, interpersonal and customer-facing skills.
Strong listening and problem-solving skills.
Provides prompt, clear, and ongoing communication with end users to define clear expectations.
Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools.
Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP.
Experience with VDI, virtual desktops, imaging workstations, deploying, and troubleshooting break/fix hardware and peripherals.
Understanding of servers; experience working with/troubleshooting onsite rack, router, switch, etc.
Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops, and remote connectivity.
Fluency with Microsoft Office and strong troubleshooting knowledge; O365/Azure a plus.
Experience working with a service management system (ServiceNow, Remedy, Jira, etc.).
Ability to diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely quickly and effectively.
End user-focused, excellent communication skills, and best-in-class customer support.
BSc/BA in IT, Computer Science, or relevant field is preferred.
Lead Computer Vision Engineer
Technical Specialist Job 13 miles from Palo Alto
Company Mission
BRELYON is an early-stage startup introducing virtual displays and generative rendering architectures to transform high bandwidth applications like gaming and trading. (See video: ********************************************
Our technology uses novel physics along with computational display techniques to create depth and panorama, creating an IMAX-like experience in a 32” monitor formfactor. We are enhancing the human-computer experience with a product design that jointly considers light and the visual experience of displays. We are currently growing our production capacity and have our products in the field worldwide.
The ideal candidate will collaborate with our software engineering and ML research team to optimize our current computer vision and ML pipelines. It involves conducting experiments on our display hardware and enhancing the viewing experience of 2D video and gaming content using developed ML/CV methods.
Key Responsibilities:
Design, invent, and implement computer vision algorithms and rendering architectures into product-ready packages.
Collaborate with and lead Computer Vision Engineers and contractors to integrate vision algorithms into a robust product architecture
Set up and manage CI/CD pipelines to ensure smooth development and deployment processes
Develop and maintain product documentation, including technical specifications and user guides
Work closely with the Product Manager to align technical development with product strategy and market needs
Implement scalable and maintainable code practices
Conduct code reviews and ensure high code quality standards
Troubleshoot and resolve technical issues throughout the product development lifecycle
Required Qualifications:
Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
5+ years of experience in computer vision-related software product development
Strong programming skills in languages such as Python, C++, or Java
Experience with computer vision libraries (e.g., OpenCV, TensorFlow)
Proficiency in setting up and managing CI/CD pipelines (e.g., Jenkins, GitLab CI, or similar)
Familiarity with cloud platforms (AWS, Azure, or GCP)
Experience with Agile development methodologies
Preferred Qualifications:
Experience in developing computer vision or AI-based products, M.Sc. or Ph.D. is preferred
Knowledge of UI/UX design principles
Familiarity with containerization technologies (e.g., Docker)
Experience with microservices architecture
Strong problem-solving and analytical skills
What We Offer:
Opportunity to work on cutting-edge computer vision technology
Collaborative and innovative work environment
Competitive salary and benefits package
Professional development opportunities
BRELYON is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
Technical Solution Engineer
Technical Specialist Job 13 miles from Palo Alto
About CATL
CATL invites you to continue our legend of green energy!
CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for seven consecutive years and global energy storage battery shipment has also ranked No.1 for two consecutive years.
Responsibilities:
1. Product Demonstration: Deep understanding of the products or services of products and
company. Be able to explain complex technical concepts to clients in a clear and understandable manner and contribute to sales presentations, as well as demonstrating
products benefits, value and completed applications;
2. Client Engagement: Interact directly with clients to understand their needs, challenges, and requirements as well as the competition information from the competitors. Engage in
discussions to gather information, analyze the client's projects and requirements, and identify opportunities where company's solutions can add value to win the opportunities;
3. Solution Development: Once understand the client's needs, sales engineers work to
develop solutions that align with the client's projects. This may involve collaborating with the technical team to design tailored solutions that address specific challenges. Provide clients with technical support as needed and relay information to our development teams for product development and update needs;
4. Proposal Creation: Create detailed proposals that outline the proposed solution and its
benefits. These proposals need to address the technical aspects while also highlighting the
business value for the client as well as prepare the documents according to customer requirements which may include specifications, user's manual, disposal proposal, etc.;
5. Technical Support: Provide ongoing technical support to clients, answering questions,
addressing concerns, and helping with any technical issues that arise;
6. Technical Agreement Negotiations: Involve in negotiations with clients, addressing any
technical concerns, clarifying expectations, and ensuring that both parties are aligned on the proposed solution to form final technical agreement;
7. Risk Assessment and Problem Solving: Identify the possible issues ahead and provide
preventative solutions for the risks. Resolve the technical issues during manufacturing, delivering and commissioning until
successfully hand over to customer. Cooperate with internal development and project
management team if needed;
8. Market Research: Stay informed about market trends, competitor offerings, and customer feedback. Generate ideas for product and service improvement and innovation based on market trends and customer inputs .
Requirements:
1. At least 3 years of technical work experience in ESS or PV market;
2. Previous work experience as an AE or SE of ESS market is advantageous;
3. Previous experience in utility or ESS developer company is advantageous;
4. Knowledge of ESS projects development requirements is advantageous;
5. Exceptional customer service and interpersonal skills;
6. Language requirement: basically English, Chinese is advantageous.
Computer Vision and Perception Engineer (U.S. Citizenship Required)
Technical Specialist Job 34 miles from Palo Alto
iMETALX, Inc. is a company that aims to create a future where space is accessible and sustainable for all. We provide in-space domain awareness and in-space servicing solutions for governments and businesses. iMETALX is looking for an engineer to join the team to work on cross-domain applications focusing on In-Space Servicing, Assembly, and Manufacturing (ISAM). This will span areas around spacecraft autonomy, such as world view, perception, and controls, as well as testing and deploying the software on real systems. Focus on Computer Vision is desired, exposure and work on RL and DNN, or Robotics is greatly desired as well. Within the scope of the above applications, being a strong software developer that can work to take prototype code to production quality. In addition, some expertise around Electrical Engineering will focus on the integration of the software stack on satellites and their requisite systems.
Role Overview:
We are seeking a highly skilled and versatile engineer with expertise spanning software development and robotics to contribute to cutting-edge projects at the intersection of machine learning, and embedded systems for In-Space Servicing, Assembly, and Manufacturing (ISAM). The ideal candidate will bring a strong background in software development, machine learning, and electrical engineering, coupled with hands-on experience in deploying and testing software and hardware systems in real-world scenarios. Examples include robotics, autonomous cars, drones, and other Size, Weight, and Power (SWAP) constrained systems.
Key Responsibilities:
Software Engineering:
Develop and implement AI and machine learning models using tools such as PyTorch and TensorFlow.
Design and optimize algorithms in areas like computer vision, deep learning, and reinforcement learning.
Conduct software-in-the-loop (SIL) and hardware-in-the-loop (HIL) testing to validate performance and robustness.
Prototype, test, and refine software solutions for deployment on edge compute devices and embedded systems.
Integrate and deploy software on hardware systems such as FPGAs and other edge computing devices.
System Integration and Testing:
Collaborate on end-to-end system integration and ensure seamless deployment of software and hardware solutions.
Design and execute testing protocols for both software and hardware components, identifying and resolving issues proactively.
Work closely with multidisciplinary teams to iterate and improve prototypes.
Preferred Qualifications and Experience:
Experience in robotics or autonomous vehicle systems, including perception, controls, and system deployment.
Deep knowledge of SW/HW integration for real-world applications, including edge computing and embedded solutions.
Familiarity with robotic frameworks, autonomous vehicle platforms, or related technologies.
Proficiency in programming languages such as Python and C++.
Expertise in prototyping and deploying systems for high-reliability environments.
Strong analytical skills and a track record of solving complex technical challenges.
Skills and Tools:
Machine Learning: PyTorch, TensorFlow, reinforcement learning.
Testing: SW/HW testing, SIL/HIL methodologies.
Robotics/Autonomy: World view, Perception, Control/Behavior
What We're Looking For:
An innovator who thrives in a collaborative, fast-paced environment and is eager to contribute to transformative projects in cutting-edge technology domains. If you're passionate about pushing the boundaries of AI, machine learning, and embedded systems, we'd love to hear from you.
IS Support Tech-Entry Level- $18.50/HR
Technical Specialist Job 46 miles from Palo Alto
Troubleshoot and maintain hardware/software on Windows 10 based systems, issues on Point of Sale systems, Audio Visual Hardware Park wide and the park network both from the office and on-site at the location.
Track all service request updates and completion using a Help Desk Ticketing System.
Assist corporate IS Staff with projects as they pertain to Six Flags Discovery Kingdom.
Set high standards of performance for all areas within their responsibilities.
Cooperate with all team members and managers.
Complete any and all tasks as requested by Six Flags Management.
Minimum Qualifications:
Must be at least 18 years of age with a Valid Driver License and clear driving record.
Must be able to adhere to all Six Flags Policies including the grooming standards.
Must be able to use independent judgment and effectively prioritize multiple projects.
Must have an above average knowledge of Microsoft Office Programs, Computers, Printers, and Point of Sale Systems.
Must be able to sit, stand, bend, and walk for extended periods of time. Must be able to lift, push, or pull 50lbs with or without assistance. Must possess the mental and physical capacities necessary to perform the primary job duties.
Ability to demonstrate effective written and verbal communication in English to include reports, tracking systems, file notes, e-mail correspondence, facsimile correspondence, and other required methods. Must be able to handle documents, issues, and conversations with extreme confidentiality.
Scheduling: Hours will vary depending on the project and number of operating days during the week. Technicians support the park at all operating hours. Weekend, Holiday, and Evening is required for this position.
Technical Support Engineer
Technical Specialist Job 28 miles from Palo Alto
KEY ROLES:
1,Identify, qualify, and present residential solar and ESS solutions based on customer business and technical requirements.
2,Evaluate the conformance of products and solutions including residential solar inverters, ESS, EVSE and related components to US performance standards
3,Assure customers have all the appropriate technical and product information required for their due diligence on our product offering.
4,Coordinate and guide clients on test events, procedures, and requirements.
5,Generate, edit, and revise test reports and documentation. Maintain client confidentiality.
6,Work with sales to expand client base by supporting marketing leads and be a key contributor for customer interactions during sales cycle
7,Travel to customer sites to perform site walks to determine site conditions and challenges for estimation and installation
8,Be available as a technical consult for the troubleshooting during installation and?maintenance
9,Work with the Engineering/Applications team to understand and communicate technical requirements
10,Develop competency to become a technical lead
11,Perform other duties as assigned.
QUALIFICATION REQUIREMENTS:
1,Licensed Professional Engineer (Electrical) in CA is preferred
2,Bachelor's degree in Engineering (Electrical or Mechanical preferred)
3,Over 5 years of experience in distributed energy, solar, batteries, fuel cells and micro-grids
4,Thorough understanding of Residential Solar and ESS Design, including system and component level solutions, production modeling, parts & components, and electrical tie in methods
5,Deep understanding of the NEC and relevant electrical codes, including those specific to the States where PE licenses are held
6,Ability to problem solve, think creatively, and timely resolve personnel and project related issues
7,Excellent organization, documentation, and communication skills
8,Ability to travel nationally 25% max and be the face of Bluetti for site visits and sales presentations.
9,Familiar with the installation of various brands of ESS (Tesla, Franklin, Enphase, etc.), those who have worked as a technical support engineer for equipment manufacturers are preferred.
Job Type: Full-time
Pay: $7,000.00 - $10,000.00 per month