How To Become A Technical Expert: What It Is and Career Path

What is a technical expert and how to become one

Updated January 8, 2025

4 min read

Technologically savvy individuals possessing excellent analytical and problem-solving skills might find being technical expert to be a very rewarding career. The primary responsibilities of a technical expert include, but are not limited to, providing hardware and software support within an organization, training customers and staff on applications and products within the environment, management of the applications, both web-based and standard, within the environment, and responding to email and chat inquiries from staff regarding issues with hardware and applications.

Technical experts generally work within an office environment. Organizations reliant on 24/7 support operations often have some technical experts working overnight shifts, swing shifts, or they will utilize an on-call rotation. Technical experts are expected to have considerable knowledge about the hardware and applications they support, as well as the interpersonal and communication skills necessary to help users navigate problems and solve issues.

Technical experts often have a minimum of a bachelor's degree in information technology or a comparable field, but an advanced degree is not necessarily a requirement for individuals possessing previous experience or the employer's desired skill set. The average reported annual salary for a technical expert is approximately $116,000/year, with job growth in the U.S predicted to increase by 8-10% by 2028. However, this figure can vary significantly depending upon academic qualification, having previous experience, and possession of the aforementioned skills.

ScoreTechnical ExpertUS Average

Salary

8.1

Avg. Salary $120,223

Avg. Salary $59,228

Stability Level

6.7

Growth Rate 10%

Growth Rate 0.3%

Diversity

6.3

Race

American Indian and Alaska Native 0.41%

Asian 11.96%

Black or African American 11.01%

Hispanic or Latino 15.95%

Unknown 5.36%

White 55.31%

Gender

female 22.91%

male 77.09%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress Level

6.7

Stress level is high

7.1 - high

Complexity Level

6.5

Complexity Level is challenging

7 - challenging

Work Life Balance

7.4

Work Life balance is good

6.4 - fair

Key steps to become a technical expert

Explore technical expert education requirements

Most common technical expert degrees

Bachelor's

53.2 %

Associate

18.1 %

Master's

10.9 %

Start to develop specific technical expert skills

Skills	Percentages
Customer Satisfaction	7.06%
Technical Problems	6.87%
Technical Troubleshooting	6.79%
Switches	6.45%
Technical Assistance	6.23%

Complete relevant technical expert training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technical experts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical expert based on U.S. Bureau of Labor Statistics data and data from real technical expert resumes.

Research technical expert duties and responsibilities

Manage configurations of SysMaster VoIP servers to establish call-routing between origination & termination points.
Work in JSP, PHP, MySQL, CSS, JavaScript )
Configure and deploy different Linux VMs.
Verify provisioning and diagnose device or network issues.

Get technical expert experience

Generally, it takes 1-2 years to become a technical expert. The most common roles before becoming a technical expert include customer service representative, cashier team lead and sales associate.

Prepare your technical expert resume

When your background is strong enough, you can start writing your technical expert resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a technical expert resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Technical Expert Resume templates

Build a professional Technical Expert resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Technical Expert resume.

Apply for technical expert jobs

Now it's time to start searching for a technical expert job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams